Very impressed with the attention to detail by this company - and I'm an extremely picky person. Not only was the quote extremely itemized and detailed (6 pages in total), they removed an old elevated deck and concrete patio, did a ton of dirt work, put in screw piles, frost heave protection, much larger concrete pad, bigger elevated deck.
What really impressed me was after they were done, I brought out my level for the decking (worried about water running back towards the house) - the bubble was just slightly touching the one line, providing enough of a gentle slope to allow for water to run away from the house, onto an eave and move away from the house, and concrete pad below. When I brought this up saying how impressed I was, the owner explained they put a 1/8" per foot slope for water control.
The quote was interim billed as indicated, and any changes to the quote were approved by us before they did anything. Total cost of changes was less than 5% of original quote.
It did take a long time, part of the delay in starting was because of issues getting some subcontractors who were booked and busy, which I know is quite common. This was ok though, because I'm a firm believer that technical expertise requires that large projects can either be done cheap and fast, or done right to last.
The professionalism was some of the best I've ever experienced, even when I am sure I tested their patience at times, they didn't waiver.
Questions for clarity were always answered quickly and with detailed responses in writing (email) so you could always hold them to account.
I know this is a lengthy review, but I also know how hard it can be to get good information to trust someone when there are so many choices out there.
Amazing quality and craftsmanship.
Full Disclosure:
- I received no discount or any remuneration of any kind for this review.
- This company is also not currently a customer of my own business (CGLtax.ca)