Reviews of Polar Refrigeration Sales & Service Ltd (Contractor)

Harry Yates

Dave Lennox Signature Collection heat pump Model No.: XP-15-024-230 - 2-ton Serial No.: 5809A07002 With an Aspen evaporator coil Invoice No.: NR2070 Invoice Date: July 23, 2009 Amount: $5,717.25 Options: XP15, XP14, and 13HXP I bought a heat pump from Polar which was installed on July 14, 2009. Critical thought: My house is 60 years old. I wonder how "air-tight" it is? I also have a 1:12 roof pitch of tar and gravel. I doubt I have much insulation in the limited "attic". I wonder if my house is experiencing "seepage" of hot air from the outside while my heat pump is trying to cool-down my house during this unprecedented heat wave? Any thoughts or suggestions? UPDATE: Monday, June 28, 2021. I am more than ever convinced that the unit installed is too small and inefficient for my house. We are currently in the midst of an unprecedented heat wave during the summer of 2021 and I can not get the air temperature inside my house down below 26ºC. I've got 5 fans working just to stay cool. The temperature forecast for tomorrow is 41ºC - which is an all time historical maximum for Prince George. UPDATE: July 17, 2018 I think my heat pump is too small for the size of my house. It's a Lennox Model No.: XP-15-024-230 and my house is 1,000 square feet. The HVAC "RUN CAPACITOR" 35-5 FMD 370/440V ROUND has broken down twice in the middle of the hot summer weather. I just now contacted the Service Manager who ordered a new part. It will arrive in about a week and a Service Technician will install it in about a week. UPDATE: July 24, 2018 I waited a week for the part to arrive. The capacitor was replaced in under 10 minutes. I was charged $150 as follows: $25 for the part, $20 for vehicle transportation, $100 for labour, and $5 for taxes. Plus, the old Polar service truck left a puddle of motor oil in the middle of my asphalt driveway.

David Jenkins (GL00M)

They have reliably serviced my furnace and fire place. The have always charged me a fair price even on boxing day.

Alan Imrie

Excellent service. I was very surprised that Kriss, the tech who helped install the new furnace was so polite and respectful. Both him and Clint did a great job! Most trade people I have met in PG are pretty abrupt and condescending, not with these guys. Betty at the office was a great help, doing all the paper work for the rebates from Fortis and submitting it. The office cat (Abby?) did an awesome job keeping the chair next to me warm. The estimate was accurate and work completed promptly and leaving the basement cleaner than when they started. The new furnace is amazing.

Jean-Paul Verleyen

Asked for quote. Never received the quote. Asked again for a quote as promised someone will be in touch with me. Never heard back. I guess I will be getting a furnace elsewhere.

Bruce Marin

Clint was the estimator and spent about half an hour going through the steps needed to install a new Lennox heating system and wireless thermostat. I found him to be courteous and friendly and I decided to have Polar do the installation. I will definitely use them again in the future as needed. Betty was the main one I dealt with at the office and she was awesome to deal with. The installers were on time did a great job and explained all that was necessary to understand and run the system.5 stars all the way for everone

Dan Brooks

Within 30 seconds of calling I hung up. I’ve never been treated so rudely by a business in my life and will never do business with them. I was trying to buy a geothermal unit, but the guy was bent out of shape right from the start and as soon as he said “ the problem with people like you” I ended the conversation. He had no idea who I was in 30 seconds

Mike Sa

Great service

Bill Hudyma

The repair service tech stayed late till the job was done. Cleaned up and took the old pieces away.

George M

Great company with highly trained technicians. Installed my hot water tank and new furnace quickly and cleanly. Helped me figure out how and where to relocate my HWT and furnace. Highly recommend!! Thanks polar

Wendy Hudyma

Great prices professional service team. Staff knowledgeable about their products

John Callaghan

The employees at Polar were great to work with. The office staff were helpful in keeping me updated on what's going on and when. The techs were very nice and explained what they were doing so that I had a better understanding of what they were doing.

Fsparv

They were backed- up, but after telling them what was wrong, they told me it was a simple fix and walked me through it - it worked! Thanks.

Dean Birks

Top notch service and installation of my new Central Air was first class.

Louise aka Dragonlady

Fast efficient professional. Good products great people

Craig Gardner

they know refrigeration and refurbish our products all the time. Good work.

Xyrox

Thank you for sending out somebody in a timely manner for a possible furnace fix. Happy to find out everything was okay, the inspection was thorough and informative. Will be using this company for any future HVAC.

Adam Jacobsen

Had these guys fix my furnace and install a hot water tank. Great service and friendly people.

Kirt Tagmann

Saved a bundle with there expert knowledge and service. Had the best parts for way less than expected!

Brian Hanley

Absolutely wonderful service! Fast response and parts on-hand for the repair. My thanks to all the staff during a hectic time of the year!

Todd Whitcombe

Had Polar replace my furnace and water heater. Excellent service! Clean, efficient, courteous, and timely. In talking to the representatives, they initially thought supply chain issues would hold up getting a new furnace for 6 months but it turned out to take just over a month to get it done! And just in time for the cold snap so very much appreciated.

Konstantinos Berntes

With -25 the furnace starts blowing cold air around 18:00pm,next morning called Polar in crazy busy day with full off snow on the roads!!!!Boom around 12 lunch time the job was done!!!Thank you guys,highly recommend Polar!!! Very professional and responsive!!!

Debbie Nordal

Wonderful service. Professional service Thank you to Erik Landon, Christopher and Steve.

Brenda Bachand

Very professional and accommodating

Rob Finlayson

changed the instal date once but was done to perfection. 2 men all day, cleaned up their mess (very little!), explained how to work the new furnace and thermostat and were done in about 8 hours. Replaced the 31 year old furnce. Was working ok but you just know that it would quit most likely when it's 30 below!!

Mike Mesic

Very positive experience.

Stuart Antonenko

We had Polar install our new Lennox Gas Furnace and new Lennox Air-conditioner through the Prince George Costco program as well as a new Bradford White 50 gallon gas hot water heater, they also organized for us the electrical contractor to have the Air-conditioner electrical hook-up completed. They organized all our paperwork from start to finish including equipment warranty registrations and Costco and Fortis B.C. rebate applications. Thier technicians were extremely courteous throughout the installations and could answer any of the many questions I had as well they gave a comprehensive demonstration after all the work was done with regards to the how and why the equipment works the way it does. Simply put, Polar was absolutely AMAZING in every aspect of dealing with them and we highly recommend them to everyone without the need to shop around, they are simply the best!

Dana A

Excellent service, super helpful advice!

kris b

The staff at polar refrigeration is amazing, going above and beyond for us. I am truly grateful for the the quick response, and the amazing customer service.

Raye McMeeken

We just had a new furnace installed and the service we received was spectacular! From the initial visit and quote, to the help from the office staff with applying for rebates and general information, to the installers who came up and finished the job in one day! The installers were quick, clean, very helpful to explain what they were doing! I am so impressed with the service we received. Thank you so much!

vicky Dennison

my experience was positive. employee was very knowledgeable and is very accommodating to my needs for assistance.

Ryan Castley

Very friendly, professional and did an excellent job on a new furnace installation. Went above and beyond what I expected. Highly Recommend.

Tom Davalovsky

Dan was a great help and did his best to help me get parts for my furnace and succeed. Thanks Dan

Shauna Stanyer

Fast and efficient service. Great to deal with.

Steven Cote

Saved us on Christmas eve. Great service and the people were all terrific. Thanks again!

Russ Selzer

Very professional. Had my furnace replaced in 2015, and just had AC installed this fall. Both times the team was awesome. Routed all lines etc where I wanted them, clean tidy work. Listened to all my concerns and made sure the work was done right. Highly recommend Polar for any heating/hvac work!

Joel Mckay

We had an excellent experience with Polar. Responsive, timely and helpful. They took care of everything for us and installed an A/C unit with no fuss on an older home. Great, efficient client service from their office as well. I would recommend them.

Monte Shipmaker

I had a high efficiency furnace and a combi boiler installed. Polar Refrigeration price was very competitive, installation was very professional and the installers were very courteous and knowledgable. Installation was completed over several days and scheduled install dates were strictly adhered to. After installation questions were promptly answered and costumer satisfaction is a priority with Polar Refrigeration.

Tami Anderson

The team at Polar Refrigeration were amazing! So friendly, helpful, and knowledgeable, I would highly recommend!!