Reviews of Timberwood Custom Kitchens Inc. (Contractor)

Carmen Saltarelli

From our first visit with Tim and his team through the design and final install thru were excellent. The quality of the cabinets is exceptional, they were very responsive to all our questions and overall great to deal with. The installers were very professional and accommodating. I would recommend Timberwood Kitchens as one of the best provider of customers kitchen cabinets in Niagara. Thank you to everyone we dealt with there, we are extremely happy with our new kitchen.

Andrea P

I don't ever write reviews like this but more issues have caused me to write this bad dare I say awful review. Only because i can't give it zero stars!!! I have never in my life dealt with such a disorganized place with such bad business tactics! They have been to my house 9 times. 4 were to fix this one cabinet. Screws in on angles on all my upper cabinets, drilled into the top of cupboards and filled with wax crayon then told i can fill it in more once it dries....NOT MY JOB! & it was going to chip my glasses as it was on the surface of the shelf. (I made them replace the cabinet). Everytime they came back to my house noone knew what they were supposed to fix so we had to tell them everytime and then they added more to be fixed. Parts were delayed (which wasn't a problem) but they couldnt measure correctly so they had to be ordered again...... Completely Disorganized and a horrid experience Small things I understand and some fixes I expected, but this was a kitchen fiasco from hell. I left messages for the owner after the 5th time and was responded to by NOT HIM but someone else. If i was the owner of this business i would get to the bottom of what was going on. We had to tell the company to leave the last time as I couldn't take it any longer. There are a few small issues but i would rather live with the issues than have these people back into my house! Seeing as i had to take so much time off of work and i was fed up past the point of patience. They also had the nerve to send me a message that i hadn't paid the remainder which i have a receipt for and i got the email from the lady to whom i physically handed the cheque to!!!! I hope people read this and that they take heed in my experience. Owner does not care at all about the quality of what he is putting out there and most of his staff does not know what they are doing. You are better to go somewhere else. Response to Tim: Tim, This is the first time you have responded like this.You have constantly ignored the issues and never bothered to even visit or call to see what the matter was. It was left to people who could not coordinate properly nor could they communicate or fix the issues. You would think after your staff had to be here after the 5th time you would say "Hey i should look into what is going on here!" But still after the 9th time... nothing! With our recent complaint to which my husband called you about within the last month or so of the cabinet looking like a curly lasagna noodle (considering it hasn't even been 10 months and this is happening already) you gave us a hassle over this. I called the company you deal with in Alberta to try and get some piece of mind to see if this was an issue on their part and whom i could get to fix it.(me having to pay out of my pocket again) They did some research and said it was your company that put the units together so they could not offer much help except to recommend another builder. I am not comfortable in having your crew in to fix this disaster. The bulkheads from the 9th visit are full of filler at the top (I understand a little but 3/8"??? come on now) ... none of the cabinets line up on the bottom (not to mention the lasagna noodle) There are just so many issues aside from the ones i listed above how can you fix problems when you refuse to acknowledge or even communicate with your customers until they post something. You would have done nothing about the issues we had; you were content to slough it under the table, no second thought. I don't like being this person but you left me no alternative but to let people know how our experience was. Perhaps you have done better work for other people and I am sure you have but I am so very disappointed in this whole endeavour and the way you handled our kitchen installation. It was not what I expected service wise or quality wise nor is it what I paid for.

Sydney Person

Love my new kitchen!! Better priced then Home Depot and much more pleasant to work with.

Robert Cook

Using Timberwood for one of our commercial kitchens was a great experience. The whole team was fantastic. Great firm to work with & I highly recommend this firm. National Building Group Inc./ Robert Cook

Susie

We had our kitchen designed and installed by Timberwood and we were thrilled with it. They were incredibly helpful in the design process and we loved the final product. We had trouble visualizing what the doors would look like so they made a sample door for us just so we could see what it would look like. Since we were so pleased with our kitchen we also hired them to make vanities for our bathrooms as well as a custom bookshelf and entry bench. They were just as helpful the second time around and we loved the result once again.

Michael Wilson

Staff is friendly and knowledgeable.

frank Veldman

All of my customers have been very pleased with the workmanship of Timberwood. Tim and his staff are a pleasure to work with.

Linda Lee

I highly recommend Timberwood as the owner was involved with the design process--he listened to my ideas helped to advise with the design and selection of materials. Final product was beautiful, good quality, and met my expectations. Through the entire process, they wanted to ensure that I was happy. The work was completed one week ahead of schedule.

Emily Colangelo

If I could give 6 out of 5 Stars I would. From the very first site visit/consult/measurement, the owner, Tim and his entire team were incredible. I am not great with design and details, but discussed a few ideas I had, and showed Tim some photos from Pinterest of overall looks that I liked. Due to some delays with my appliances because of Co-Vid, Timberwood was incredible about being flexible with installation dates. I was provided with a couple of different design options and in the end what we decided turned out INCREDIBLE. Every staff member I dealt with, whether on the phone or via email was professional and prompt. Even on the date of install, the crew saw me coming in with big boxes from the car and offered to help. The quality of the kitchen truly exceeded my expectations. I used a recommended countertop company and they all worked together seamlessly to get the job done for me. If you are doing a custom kitchen you want attention to detail. I was impressed with the craftsmanship, them leaving me extra handles, touch-up paint (should I need it) providing recommended cleaning instructions for the wood, etc. I have an older home and the kitchen ceiling and floors are far from even. After install, when they saw there was a bit of gapping around my island, they made and delivered an extra trim piece to address that (if I wanted) at no extra charge. I opted against it, but was floored that they even did this. Many people have come by to see my new kitchen since, and they are absolutely blown away. Tim and his team totally transformed my space into an entertainers heaven (not to mention an avid cooks heaven!)

Mike Patterson

Very helpful and patient while designing kitchen, good quality and reasonable prices

Trish Hogg

Recently had our new kitchen designed and installed by Timberwood. Appointments were made and kept - installation was right on time and we were thrilled with the final product. We felt that pricing was very competitive as well. I would recommend Timberwood as a business to anyone.