Warren assured me there would be a poly film of a certain mm of thickness laid down on the floor again as the old one would be replaced, and went as far as explaining the system is useless without the poly over the dirt flooring installed. This is what I have been left with for the past two years in the photo below, with no offer whatsoever to make things right by Eco Insulatuon. There was a thin poly film in this crawl before they came to do their work and they said it would be replaced. We have a decorative concrete floor above that crawl space, which was very expensive and is now cracking and deteriorating and basically crumbling from the moisture. I have tried and tried to contact the company after successfully being told it wasnt on my bill so I want charged for it. This is absolutely hilarious as the installation is incorrect and now damaging our home and likely creating mould. It has been almost 2 years of them dodging me to make this right and now the floor above has gotten so bad it will need to be replaced now too in our kitchen. I was also assured Warren doesnt work there any more, basically blaming him for any fault, like that was supposed to make their work acceptable in our home...incredibly unprofessional, Zac told me there is nothing he can do, seriously nothing? I own a business in the trades and have seen their employees on site and I have spoken with them, and they too are extremely disgruntled with the lack of quality and working conditions. When I show people these pictures in the insulation trade they laugh...loud ha ha ha.