Reviews of AtlasCare (Contractor)

MP O'Connor

Had another great service appointment with Sean F. from AtlasCare this morning. Just a tune up and maintenance for the AC unit this time, but this is the third or fourth time Sean has been by to help us with one thing or another. Professional and friendly as always and done with minimal disruption - it’s always a pleasure to do business with Sean and AtlasCare.

Fabio Gelmo

Megan is who I spoke with when I contacted Atlas; she was both polite & professional. Daniel (Technician), was great as well; friendly, informative, punctual, & professional as well. Keep it up Atlas! You’ve got a new customer which was passed on from the prior homeowner. Breath of fresh air. Thank you!

Dave Hall

AtlasCare’s service is amazing. From the team that schedules appointments to the technicians we’ve had nothing but exceptional service. They are responsive and provide great advice. They are honest about the state of equipment and give you a range of options. In addition to their annual checkup plans we’ve also used them for emergency servicing - so responsive. Recommend them without reservation!!

Antonio Distefano

I need to in stall a clean out valve on my sewer outlet. Their representative, Mansell, was on time and very helpful. Mansell and his supervisor came up with a much better and safer alternative than what I was first proposing. The crew was very punctual and went out their way to let me select the best location of the cleanup valve. I would certainly recommend this company to anyone needing plumbing work.

Konstantin Danilov

Very unhappy. Called a technician to look at abnormal sounds coming from my furnace. Instead of fixing the issue, he issued me a ticket for incorrect installation of a flexible hose which I had no idea about. He also reported that to Enbridge. At the end of the day he left without fixing anything and I still had to pay him for his visit, and for him to tell on me. Later, a technician from another company, who came to fix the found discrepancy was able to fix the original cause of concern with a matter of minutes!

Walter Yeh

The technician Sean was very professional and did a great job explaining everything he was doing. I was very appreciative of his work and skill. Positive experience and would call again if needed.

Tatiana Manasueva

Our experience with Kyle from Atlascare was absolutely amazing, from start to finish. Our heater stopped worked on Friday at 9 PM. We called more than 6 companies which claimed to have 24-hour emergency service, and were told by some of them to wait until Saturday. Some didn’t pick up the phone. Some 24-hour service, right?! We were able to get ahold of one company, but the rep was in our house for an hour trying to find the problem, and after calling his supervisors and managers, still wasn’t able to resolve it, and said that we needed to change the motor and he would be back another day. Note that it was -19 degrees that Friday night and having a heater was crucial to be able to sleep through the night… So, we finally called Atlascare, and a very nice lady picked up and said that we would get help within the next 4 hours. We had the technician - Kyle - come in within 1.5 hours. Let me tell you - he is an absolute diamond. He was extremely professional, knowledgable, and very pleasant to talk to. IT TOOK HIM 2 MINUTES TO IDENTIFY AND FIX THE PROBLEM (there was a plastic bag stuck in the furnace) THAT THE OTHER TECHNICIAN NEEDED AN HOUR ON AND STILL COULDN’T FIND THE SOLUTION! Our heater was fixed, and thanks to Kyle, we didn’t freeze in the -19 degree weather. Because of Kyle, we immediately signed up for a membership with Atlascare for our heater and AC. Just wanted to once again stress how amazing Kyle was in this entire experience. Thank you Kyle and Atlascare!

Zia Mahboob

My experience with the ATLAS technician, Del, was excellent. I requested ATLAS Care’s services to diagnose an AC/cooling issue. The technician who came to run diagnostics was friendly, professional, meticulous, and educational too - I really appreciated him explaining what he was doing, and why he was doing it. I would very much recommend Del, and ATLAS for the quality of their service staff.

Geoffrey Beechey

I have been a customer of Atlas for about 15 years. They are a very professional organization and have serviced my furnace, AC and gas fireplace. I purchased my current furnace from them. Today I woke up to no heat so so called Atlas who showed up in 2 hours and diagnosed the problem as a failed motor that was under warranty. They replaced the part and we are warm again. From the emergency pager service to the office staff and technicians the crew are a group of great professionals.

Darrell Keezer

Kyle was a great furnace technician. He spent a good amount of time checking all of the safety features of our furnace, and found out why our humidifier had not been working well. He provided me with three different options to resolve it and helped me choose what was best (instead of being a pushy sales person). He left the area cleaner then when it was beforehand, and took all of the left over garbage with him. I also love the feature of receiving a text with your drivers name + face and location before they arrive, so that we aren't just opening up our house to anyone. Highly recommended!

Alexandra Caine

I've been so impressed with the service from AtlasCare. There's always a friendly agent in customer care to answer your questions and concerns. Eddie in customer care is always a pleasure to speak with. All of the technicians who have been to the house to service our air conditioner and furnace were knowledgable and helpful. Deshawn who did our duct cleaning was also very courteous and friendly, and worked with minimal disruption. They were also one of the only companies who was able to send out a technician on a stat holiday to fix our air conditioner this summer. We were very impressed and grateful to get the AC fixed during the heat wave. Well done AtlasCare!

Frank DiAdamo

Marcus is fantastic; he’s very professional, courteous, detailed, and explained situation on hand. I highly recommend AtlasCare!

Timothy Wu

Recently got a tuneup done and afterward noticed that the furnace was tripping on high heat (thought something broke during the tuneup process). I then contacted them and they quickly sent out another tech to rectify the issue. It turns out the previous tech missed a reading In the process of adjusting the furnace pressure he also noticed that there was a lot of collected drywall dust that needed to be cleaned up and contributed to the root problem I apologize for jumping to conclusion and blaming the tech but it was unfortunate that the problem wasn't caught the first time, leading to this coincidence

TwentyOne Five

I had a schedule heating maintenance today from technician Kyle H. He did a great job. Like everyone at Atlas he’s a true professional: On time, communicated time of arrival within the window given, knowledgeable, polite, fast, tidy, explained additional services available with costs. The Altas service plans are worth it.

Michelle Wood

Excellent service and professionalism. Our furnace died and was red tagged so we needed heat in our home ASAP. They were able to give us a fair price and install our new furnace in 24 hours. We also had a team come out to clean our ducts 24 hours after the furnace was put in. We also purchased a new AC which was installed several days after our furnace went in. We are very happy and grateful customers. I gave all the technicians that came to my home a 5 star rating as they were knowledgeable and provided exceptional service. I highly recommend this company and will definitely use them in the future for my home heating and cooling needs. Thank You!

Firas

Had a sudden break in the exterior AC unit on a hot day. Called Atlas after another contractor failed to do the job, Alexander showed up on time and immediately implemented the fix after professionally assessing the issue. While that Alex answered a ton of questions with patience and detail. Glad I chose Atlas for this job. Thanks.

Michael M

Tristan and Andre were incredible! Friendly, clean, professional, and worked well accommodating us and our pets. Only feedback: we didn't get a heads up before they came so they woke us up around 8am but we're very apologetic! Would 100% use their services again.

Don Roberton

We decided to replace our rusted furnace and AtlasCare was able to book an appointment for the next day. They came on time and re & re'd the furnace in short order. They left the furnace room cleaner than how they found it. I recommend AltasCare.

Stephanie Phillips

Nasir was patient and informative. Nasir answered all of our questions and offered multiple solutions. We never felt rushed. Nasir was upfront and honest with advice, telling us what they would do in the same situation. 5 stars for service!

Mike O'Neil

Del did an excellent job tuning up our furnace and educating me about the system as he went. As a new homeowner, it was a very valuable experience. He set my expectations about the lifetime and replacement costs of some components of the system, and gave me good advice about our air filter. I will certainly use AtlasCare and Del again for any future HVAC needs.

Jo-Anne Cole

Rads weren’t heating. One part replaced, 2 rads may need parts replacement but Oil applied and we’ll see in a few days if that resolves the issue. Excellent technician, explained everything, tested everything and I’m completely satisfied with Atlas service

Takis Zourntos

AtlasCare will take care of you. Every time we have needed help with our HVAC system, they have been professional, friendly, going above and beyond. We have had at least one emergency (furnace dying mid-winter) and they provided prompt and full support through that so we didn’t freeze. Love these guys!

Makenna H

Jordan was on time, friendly and informative without being pushy with sales. He was truthful and went above and beyond to have a quick look at my gas fireplace and let me know it was definitely time for a new one. I appreciated his honesty. I would definitely recommend using Jordan as your service technician.

Tammy Keezer

We've had many HVAC companies, but we will use AtlasCare from now on. We had them install a new Furnace + AC into our home, and we encountered the best customer service we've ever had. The entire team that arrived was courteous, informative and friendly to our kids as they did their work. They had industrial drop cloths in their work area + paths, so when they left, there wasn't even dust inside the home from them going back and forth. They provided great solutions with the configuration of our new units, and our quote was better than other companies because they weren't charging extra for every little thing. They finished the entire job in one day and even made sure that we knew how to use our new thermostat before they left. Most other companies have felt shady dealing with in the past, and it's hard when you have to have people work in your home for an entire day. AtlasCare's team were incredible to work with. Lastly, we are also saving money switching to their maintenance plan which was around half the price of our previous provider with a few more services. Highly recommended!

Lisa Puccetti

Trevel and Jack were our assigned homecare techs for recent duct cleaning - they arrived promptly as expected, and were very polite, efficient and knowledgeable. They located blockages and completed our cleaning on time. These guys are good! And this company is professional and reliable. Worth the money, would totally recommend!

Melissa Hare

James from AtlasCare installed a new outdoor tap at our house. It was a difficult process due to the prior tap being incorrectly installed. James put in extra effort and time for correctly install a new tap for us!

Linda Alger

The men that came to repair our laundry pump were fantastic I’d definitely call them again.they were Friendly, on time, informative and quick. Thank you ????

Jeffrey Reffo

Lyndon was wonderful as always. He not only has a great personality and professional attitude but does very thorough work. He also takes the time to make sure he explains to you in detail what has been done, and what may need to be done in future. Always a pleasure and we look forward to having Lyndon and AtlasCare back at our house anytime.

Teresa Lombardo

I was extremely pleased with the service. I had neither heat nor hot water on that Friday. I was supposed to move into my house on Monday. Atlas sent someone I will call an angel by the name of Bingham. Miraculously, he came over that same evening and expertly took care of both issues. He was patient, courteous and professional. I do not know what we would have done without Atlas or Bingham. I have now "adopted" this company for all HVAC needs. To find this level of service especially during Covid is something short of amazing.

George Kyriakis

Kyle was prompt, professional and took his time to ensure he was thorough. Made some good recommendations re improving air flow in our house. Good service call.

Craig vanexan

Atlas Care came to my home today and what an amazing service. James and another gentle; professional, efficient, effective, and safe. I cannot imagine calling anyone else for my plumbing needs.

Tony Johnston

Our recent AtlasCare fall furnace tune was very well handled by their technician Jason V., a super pleasant, polite and competent person. He did a great job carrying on on this company's track record of delivering excellent in-home customer service.

Jane Wong

AtlasCare helped me resolve the "A" red tag that Enercare unjustly put on my furnace. My furnace required replacing in the end, but Lyndon Vase went above and beyond to help determine there was no other possible way to repair before concluding I needed a replacement. I really appreciated that. The furnace salesperson was extremely knowledgeable and helpful, and the installation staff were thorough and courteous. I would 100% recommend AtlasCare, and am switching my home heating maintenance plan from Enercare (who didn't care) to AtlasCare.

Daniel Carroll

AtlasCare was very professional, timely and communicated well throughout the process. I was offered both a la carte and program payment options and chose the monthly program. I would highly recommend AtlasCare for HVAC, plumbing and Gas needs.

Jill Delen

Atlas Care is a very professional company which I have trusted over 8 years now. My technician Binyam who serviced the boiler, hot water tank and the A/C on Friday is a very professional and efficient person with a very pleasant attitude and personality. I recommend Atlas Care.

SharShar S

Our AC died on one of the hottest days in July in the middle of the night. We called Atlas at 3am and Anthony D arrived at 1pm that same day. He was actually 1 hour early! He gave us options and we chose to replace tha capacitor and add a surge protector. That worked and we got the AC working again. Great service and we would highly recommend and use Atlas again!

Alysia Hyde

Thank you for helping restore our faith. Plumber arrived and installed items that were not necessary and very expensive. He took advantage of a senior who had limited knowledge of plumbing. A small repair for p-trap ended up costing me almost $1,600.00. Outrageous!

Fatima Khan

UPDATE: Spoke to Kevin who was very professional and was able to help clear and clarify the miscommunication received. Deleting my previous review as my concern was handled right away and resolved. Thank you for your service.

Judith Mac Leod

I purchased a furnace from Atlas Care in 2010 and have been very pleased with it, as well as the service provided by Atlas, since then. I therefore reached out to Atlas when i required assistance in making a decision about the best option for air conditioning. I was provided with a same day appointment with a sales person (Justin) who was exemplary. He took time to provide comprehensive information regarding the best possible options for my situation, including financing. He was prompt, courteous and informative. I highly recommended Atlas Care and will continue to use them myself.

Paula Dorion

Nadir arrived when he said he would, was professional, very knowledgeable and pleasant. He explained what could be the cause of the problems and thoroughly investigated. Wanted to make sure he’d thoroughly checked and went over and above with everything including changing out the furnace filter at my request. Excellent rep for AtlasCare

Anthony Ricci

Daniel P was very professional, friendly, knowledgeable and an overall great person who got the job done and fast too! Highly recommend Atlas care for their excellent customer service. Thanks guys! Special thank you to Daniel, hope to see you on the next service call! :)

Sue Ropchan

I highly recommend Jeff Eaton at AtlasCare. He was at my home today to replace valves on my furnace and complete the air conditioning tuneup. Before leaving my home, Jeff reviewed the work he completed and answered all questions to my satisfaction. He is a true professional with excellent skills. I hope he will continue to service my home.

David Silva

Professional, customer-focused and dependable. I've been an AtlasCare customer since I owned my first home and have continued to rely on the services their plans provide. Most notably is the company's continued adoption of methods/tools to improve the customer experience (e.g. support via live chat, email notifications of bookings/technicians en route).

Sergey Stefanishin

Sean from AtlasCare did an amazing job by fixing a boiler at my place. Very attentive and professional, prompt, amazing people and communication skills! Left the place in order and clean. Thank you so much, Sean, for your fantastic help!

Annette Torchia

Our technician Anthony D. was very professional, friendly and knowledgable. He provided us with important information and options for our HVAC needs. We would definitely recommend AtlasCare - they are always great.

Becky Schaub

Talk about great customer service!! I called AtlasCare this morning around 8:30am to set up an end of season furnace check-up and by noon they were here to complete the service! The entire team is always so friendly and extremely knowledgeable, from start to finish! Thank you AtlasCare , keep up the amazing work!!

Martin Waters

This firm grew out of BOSCO. Stay clear. I saw a truck today and it’s signage was Google Atlas Hvac. How can they a assign the Google branding to their own name. Regardless I used BOSCO and it was probably the worst experience of my life as far as what they charged me. Please don’t use this outfit.

Renee Jeffrey

Anthony D provided excellent customer service today! He fixed the problem and was able to explain the issues in a way I could understand. He also gave some great recommendations on what we would need in the future. Very happy with AtlasCare and the the tech Anthony D.

Lisa Reid

We have used Atlas care for maintenance of our home HVAC system for the last 13 years. Technicians are always on time, courteous, and helpful. No complaints! We have an annual plan with them and believe it’s good value for the service we receive. Several years ago we arrived home late at night after a weekend away to discover our furnace had quit during a major deep freeze. We called Atlas and they had a technician come first thing the next morning with all the parts and had us up and running in no time.

Helen Vallender

Kyle did a great job. A personable young man.

Glen Titanic

On time and bent over backwards to make a good install

Chris Davison

After a very unpleasant experience with Enercare, we decided to contact AtlasCare when our Furnace stopped working in -20 weather. Daniel helped diagnose our problem the same day, providing useful insight with no hidden charges. After deciding that we needed a new unit (along with a new AC which we knew we already needed), we had the pleasure of dealing with Jeff M. He was professional and explained every step about the process. He went above and beyond, getting the estimates and financing processed that same night, so that we could have the furnace up and running the very next day. We were able to text him any time of the day asking questions, receiving immediate responses. The techs who installed our units were on-time, respectful, and informative about their progress. We felt comfortable leaving them alone in the house with our dog to finish the job. This was easily one of the best experiences we've had as consumers. Will be recommending AtlasCare to our friends and family.

Alex Hadjiantoniou

Nasir and AtlasCare does an awesome job everytime I call them for maintenance and improving my home. I can’t recommend them enough.

Peter Arandorenko

I appreciated the quick response. Technician (Rick Bruce) was on-site within half hour. Problem taken care of. He made sure everything was working as expected, and checked for safety issues. Small gas leak (old gasket) was repaired same day as well. Haven't maintained the boiler every year, so a bunch issues were uncovered. Main issue for not heating was old rusted spark plug. Also, condensation pump wasn't working properly, which he also identified.

Christian Di Vincenzo

The team and service at AtlasCare was excellent. We called them in to investigate our service line underneath our house. Within the next day, we had them start the work inside our house. We had to wait about 1.5 weeks to get locate done to mark the lines outside our house (not AtlasCare's fault). They came back the next day and finished the job. They were super responsive throughout the entire process (Mansell/Brandon) and extremely clean when they finished the work. Highly recommended for any of your plumbing needs. Cheers!

Lianne Thompson

Put in an evening call to AtlasCare because we discovered our hot water heater wasn’t working after returning home. Was delighted when Daniel was able to come and investigate that very evening and identify the source of the problem. Thanks so much!

Angelica Perilla

Atlas Care left us hanging. We booked an AC repair with the representative Chris who was nice but not knowledgeable enough to tell us that Atlas Care does not service the area of Binbrook (10 min from Hamilton). A Technician by the name of Gerry spoke to us an confirmed that he'd come in the morning. We waited and left a voice mail for him to see if he was still coming, but did not hear back from him. We contacted the company back and the service was not scheduled any more because the Technician had sent an email internally advising that he would not come to Binbrook and he is not even working today and was not planning to let us know that he was not coming any more. Atlas Care left us hanging, the temperature will feel like 40 degrees and my 78 yr old father and our pet will have to suffer because of thoughtless people like you. IT IS NOT OK to treat customers like that. I have left a message for Alex the Manager but would not surprise if she does not call back. Very disappointing!!

Emily Cirone Steen

I called Atlas in an emergency to fix my gas boiler on a Saturday during one of the coldest days of the year. Although responsive and fairly quick to arrive (less than 2 hours from my first call) I certainly paid for it (over $400 to replace the thermocouple). Very good experience overall. Even the operator was lovely to speak to. Steve the technician was super helpful and knowledgeable. I would really love to use these guys again but I can’t stomach the coat.

Peter Smith

We were very pleased with the service technician, Rick Bruce. He was meticulous, thorough and very knowledgeable.

Alison Turnbull

As always Atlas was fantastic. Reliable, on time, super professional, just top notch from start to finish. I highly recommend duct cleaning - hadn't had it done since I bought over 10 years ago and I immediately felt the different in the air quality in my home. Highly recommend!

Bart Vanslack

The Atlas Care Tech Kyle was professional, safe and very thorough! Kyle explained all of the maintenance features that he took care of as well as made recommendations for next steps. Very professional and respected all of the social distancing rules and made us feel comfortable with how safe he was! We highly recommend Atlas Care for all your HVAC needs.

Larry Crowe

I think there is a real disconnect between the switchboard, the service staff and head office! I called to get a quote to have a radiator moved and some pipes relocated in my basement. The service tech arrived and was pleasant. I showed him what I wanted to have done and he suggested some other services (boiler tune up, furnace inspection etc...). I asked if he could send me a quote regarding all the work but my priority was the rad and the pipes. I was invoiced for the service call and I paid it. Six weeks after the initial appointment I called Atlas for my quote and there was confusion over where the quote was? I was told it would be sent right away. Two weeks later no quote! I called again and four days later I received the quote. The quote was very high and I responded by asking for a new quote for just the work I wanted done. No response. My feeling is that this company is really not interested in doing small jobs and I wish they had told me that from that beginning. I could have saved $190!

Christina Shiels

We had our aircon and hot water tank replaced today by Jason and Neil! Everything was smooth and done perfectly! Great guys! I just hope I don’t need to see them again soon!

Chris Italia

Sean F. was the same service technician that helped us back in December over the phone so it was great that he came being familiar with our situation and especially our names. He was punctual, friendly and very detailed in explaining what changes he made to address our issue, what we should do and even advised how to properly bleed our top floor rads. What was most impressive; however, is his friendly interaction with the children about which kids cartoon was better! Thanks Sean for the great service!!

Steve Zinck

I called at 7:00 pm, they were here by 8:00 and had the furnace up and running before 9:00. They were professional in every way, super clean - they left absolutely no mess AND most importantly got my furnace up and running.

mini mono

We have used Atlas care for years and continue to be really pleased with the professionalism, service, and results in our home heating, cooling and plumbing systems.

Frank DeCarlo

We had a technician named Kyle come out immediately when our AC froze over and he was very polite and personable. Due to my health issues he was on top of the situation and had our AC working with in a few hours. Yes there are still good compassinate people in this world and this company has gone far and above their call of duty to accommodate us. Thanks Kyle and Thanks Atlas ???? Excellent Service at a very affordable cost... Highly recommend this company!

Lisa Nassy-Harrison

Woke up around 4am without heat. Jason came at 5am to find out problem. Gas valve seized. Had to wait till office and supplier opened. Office called at 9am. Said tech would be there between 1-3pm to install part. Part arrived around 11am. Alex the installation tech arrived early (12:30), worked quickly. WE HAVE HEAT! Update for January 29th, 2020. Again we had Alex come to our home just to do a check-up of our furnace. It's a good thing he did because we may not have noticed that our furnace filter had failed. So I've alerted Chris and hopefully he'll get a new one tonight. Alex put a temporary one in because I didn't have the money to buy the full filter. He also noted that we had wet walls in the basement though we've never had a flood. So he said he could get one of your plumbing people to come have a look at our pipes. Afford to the poor house has nothing but copper pipes and we know this is probably could be a big investment but perhaps it's time given some of the pipes are broken in several places.

Medhat Attia

This was the first task to be completed by Alan and I would be happily to share my experience with everyone about his competitive work. Alan did a great job in due time without any delay. I could easily rate his contribution as 4.95 out of 5. It is a pleasure to work with Alan for a long term basis.

S.Leiba

My central A/C went down in the middle of a heat wave. Contacted AtlasCare by email, got a quick response, and a technician (Anthony Decaro) was available for service visit same afternoon. Within a couple minutes Anthony identified the problem, made the necessary repairs, and did a full diagnostic of the unit as well as the inside furnace to ensure all was good. He noticed some build up of sludge in the condensation tubing and took the time to take it apart to clear it out. Anthony was great at explaining everything and was very thorough in his work.

Luiza M

I’ve been using Atlas for furnace and AC maintenance for many years and subscribe to a monthly plan. They and their technicians are always friendly, knowledgeable, helpful and courteous. They come when they say they will, and do what they say they will do. They also have helpful suggestions for maximizing comfort and efficiency.

Karen Adolphe

Atlas care did a great job installing our new toilet. James was very professional and efficient. He is definitely an asset to your organization. 10 out of 10. We won’t hesitate to have him come back. Thank you so much!

Nicole Pharand

We have been with AtlasCare for 15 years over 2 houses. We have always used their maintenance plan and all new HVAC purchases have been through them. They are always on time, professional, and use modern technology to communicate with us. We've had a couple of "emergency" calls over the past years and the response time was excellent.

Alan Fawthrop

Great at installation. Service has been none existent we have been waiting two months for Steve to get back to us on a service call. our patience is finally over . Would I recommend them definitely not .I know the reviews are good for this company that’s what we went by . Please be careful like I said great install very friendly and on time but service is none existent.

Karen Panico

Great service overall. Unfortunately took a couple of visits before fully repaired, the problem was a bit more complicated then originally thought. That being said, the parts were ordered and repaired in a reasonably timely manner, added time only because the parts had to come from the manufacturer. Otherwise short windows given for visits, Steve and Illio were both very professional, on time, and communicated things to me very well.

David White

I posted my first review of them indicating how displeased I was with their poor service, lack of responsiveness and follow up. It generated the response below almost immediately. Interesting that they respond quickly here in the public domain. I especially appreciate the reference to other facts that are not included above. I encourage Atlas Care to respond again detailing those, again here in public, rather than making veiled accusations without detailing them. They do seem to be very good at making excuses and trying to shift blame. I would NEVER use them again.

Jeremy Harvey

We had our hot water heater replaced. The work was done efficiently quickly cleanly and with good humor. All Covid protocols were fully observed. Very happy.

Monnette Tenorlas

AtlasCare is a great company for your HVAC needs. The technicians that do come are always helpful, friendly and professional. Their customer service line is always answered and email responses are pretty prompt.

Jimmy Huang

I’d recommend AltasCare to everyone! Every visit have been a pleasant experiences with professional recommendations and expertise. We scheduled an AC tune-up with Del as lead and Steve observing in the background. Thank you Del for the professional HVAC and AC inspection and installing a flow switch for the AC unit. Amazing company with in-depth knowledge.

Mark Walker

Atlas Care has always been professional and on time. I had a furnace installed in 2012 by Atlas that essentially was a poor engineering design by York Furnace. After a few service calls Atlas recommended a new furnace to avoid future service calls. After installing a new furnace it stopped working after 2 weeks. Atlas showed up and determined the drainage lines were not cleared (after advising they would be during installation of the new furnace) and a new humidifier would resolve the issue. When i called to complain Atlas did meet all my concerns but I have to wait for a refund on some of the labour costs.

Mark McLellan

At the end of the summer, we had an AtlasCare scheduled service for our air conditioner unit. The man who arrived was named Nasir P. He arrived right on time and was very courteous. My mother is 94 and was very impressed with Nasir's professionalism. He took his time, made me aware of a potential issue with our drain hose, and he showed me how to replace the filter myself. He made sure everything was in order. We were very pleased with his inspection and maintenance. /// Then, in September we were scheduled for our annual furnace inspection. We were delighted when we had Nasir, once again, as the service technician! For our furnace Nasir showed me that we must have had an historic issue with rust that had built up behind the main panel. Nasir traced it back to a probable cause, noting that we had had a non-standard replacement valve installed at some point. He guided us on what to watch out for and made sure that our furnace was in top shape for the winter. /// I think that each family’s experience with AtlasCare is very much dependent on the technician who arrives. We were blessed to have Nasir twice in succession. My mother said something very interesting after he departed. She said that there was a time in her youth when the type of service we received from Nasir was the norm. A time when people took pride in their work and had great respect for the customer. She said that Nasir’s approach to our maintenance visits reminded her of those days. Our interactions with him were first class and we are confident that our furnace and air conditioner are in good shape. I am a business owner and know that good staff make all the difference in the world. We highly recommend AtlasCare for their commitment to hiring excellent representatives.

Ro S

Atlas owed me a visit which I forgot about, so I really appreciate them following up with customers to remind them! Jordan and Kyle are techs who have been to our house and they've always been very courteous and professional and have always done a great job of explaining the work completed.

Scott Clark McNeil

Sean arrived on time and performed some quick AC maintenance for us on this very hot day. He was very respectful of me and my family, he suggested lots of things to keep my unit working efficiently and was in and out within an hour.

Paul Duxbury

I’ve been on an atlas care maintenance program for number of years. Would highly recommend this as it prevents future issues with your furnace. When I have had an issue atlas has always been very quick to respond and the service technicians have been outstanding. Special thanks to Rick for his outstanding work today.

Juli Belliveau

Atlas Care came to clean our AC / furnace unit yesterday. The technician called ahead to tell me when he would be arriving. He was pleasant, polite and professional. Ryan explained the process and made his recommendations. He followed Covid protocols to keep everyone safe and respected our house by covering his boots inside the house. Ryan was courteous and answered all my questions. Thank you for a wonderful experience.

Tarik Henein

AtlasCare and our plumber Cody are amazing, fast, reliable, honest and very skilled. I highly recommend their services. Nasir is awesome!

Nancy Thacker [Staff]

We woke up Sunday morning with our furnace not working and a cold house, so we gave Atlas Care a call as we had bought our furnace several years ago from them. Jordan, our service technician, was at our house within the hour, and was able to diagnose and fix the problem quickly. He was friendly but professional and got the job done, as well as giving up some important tips pertaining to our humidifier, that we weren’t previously aware of. Fully endorse this company!

Jonathan Warren

My furnace recently broke down just as a brutal cold snap was set to begin. While other companies were overwhelmed, over-booked, or otherwise just unable to help, AtlasCare was prompt, calm, courteous, and professional. They sent out a technician who was polite, on time, perfectly trained, who assessed the problem and explained my options patiently and in plain English. AtlasCare arranged for the installation of a new furnace the next day, and their crew worked doggedly through the intense cold with no complaints and lots of good humour. Their install crew showed that the professionalism of the first technician was no fluke; their whole team is staffed by knowledgeable and personable people who you’ll be glad to have work in your home. I have owned my house for over 20 years and have had lots of experience with tradespeople — the good, the bad, and the indifferent. AtlasCare is easily the best so far. I will never use any other company for my heating and AC needs.

Jingwen Liu

I recently signed up to Atlas and have been impressed with the service quality so far. Appointment booking is seamless and the technicians are excellent. Sean just did a flush of my tankless water heater system as an annual preventative maintenance. Highly recommend them!

David Oliver

Professional, quick, pleasant and efficient service. The workers was polite and thorough and on time. Job well done! The installation of the new equipment was done quickly and the work area cleaned thoroughly after completion.

Amanda P

My husband and I were recommended to use AtlasCare for our furnace maintenance and installation of a humidifier by my father who is a contractor who only deals with companies that provide the best and most honest service. Our technician, Anthony, was professional, thorough and explained everything to my husband and answered the many questions that he had with a smile on his face. We will be hiring them for our duct cleaning after our basement reno and a spring tune up on our furnace as well. We will recommend them to anyone needing work done with their furnace! Thanks again Anthony!

Eddie Lee

Lyndon was super professional. Came in, introduced himself and explain what he was planning to do. Then he told me it would take about 45 minutes to get everything sorted out for our furnace. Afterwords gave me all the details and what we needed to get done and was a super nice guy! Highly recommend using AtlasCare.

Daljeet Singh

Had a new Furnace and a new Air Conditioner installed last week. Seems like a good job so far. The experience was good, but expensive. They take pride in being expensive because they are more professional, better available, better trained than regular dealers.

Sam Menard

Always thrilled with the service from AtlasCare. We initially started working with them when our furnace broke down on a minus 25 night and they fixed it past 11 at night. Recently we had our air conditioner stop working and Alex was able to diagnose and fix the problem very quickly, so we're back to being cool in the house. Highly recommend them, whether on the phone or with their technicians, the service is always top notch!

PJ P

My parents have used Atlas for all their HVAC needs for over 30 years. Simply put, they provide excellent service. Last week, we had them in to quote on adding a HEPA filter to their system, because of some health challenges my Mom is having. Our technician Nasir was fantastic. He even offered to do it the same day! (Which wasn't necessary) As always, they were on time, respectful, cleaned up the work area, and took care of all the little details.

Kevin Taylor

Alex from Atlascare showed up on time and was incredibly knowledgable and patient as he walked me through our furnace / AC system pointing out what each part does, how to set things up and things to look out for. AtlasCare seems to be pushing their maintenance plans (which was mentioned quite often) but there was no pressure when I explained I wasn't interested at this time. My only issue was after initially booking the Check up it wasn't clear what I had actually booked. The $169 fee I had agreed to didn't cover much of anything. (basically a visual inspection - which likely wouldn't have caught much unless it was on actual fire.). I was able to upgrade to the $199 service which had Alex opening everything up, checking how things were working and making sure it was in tip top shape. Just disappointing that they would send out a tech on a service call to help me check the system before the winter season which would have revealed only that I do in fact have a furnace and it may or may not be on fire (based on the visual inspection identifying flames or not).

Dale Lang

Technician Neil Campbell did an excellent job today doing maintenance service on my air conditioner as well as installing an hepa air filter and UV air cleaner. The work was done quickly, efficiently and professionally. Made my day!

Zooka

My AC broke during one of the hottest weeks of this summer and I ended up purchasing both a new AC and furnace from AtlasCare. They were prompt and professional from the first call, to the sales rep, right up to the installation. A few days ago, I had water issues in my main floor laundry room. Water was leaking from the ceiling and down the wall. Not having a plumber, I called on friends and family hoping they could refer someone. When calling, I was told they were not available until the following week and many of my calls were not returned at all. Two days into it and no further ahead, I remembered AtlasCare and after checking their website, found that they also offered plumbing services. I called them and within 2 hours, they had a plumber, Rommel Abordo, at my door. He was very pleasant and very professional. He was very thorough in explaining what he was doing step by step and exceptionally thorough with his work. He managed to find the source of the problem, fixed it and meticulously cleaned the areas he was working in. Amazing company, amazing staff like Rommel, thank you!

James P Gazzola

Experienced issue with our a/c this morning. Called atlas care who has serviced our unit before. They were prompt at having a technician call and come by in the afternoon. Alex the technician was professional knowledgeable and very thorough. Unit is back and running - thank you atlas care!

Rob Szumlakowski

Sean Fagen from AtlasCare came to my home and helped me tune the blower for my air conditioner. It had been installed incorrectly and was super noisy and not cooling the air in my home as much as it should. Sean quickly identified the issue and changed the fan speed setting. The difference was like night and day. The fan was no longer as loud and disruptive. It cooled the air more effectively. Sean was very knowledgeable and answered my many questions professionally and with enough technical detail to help me understand his recommendations. If I have any more issues with my HVAC then I would be happy to work with Sean again.

Fareesa Khan

The level of service preformed by the technician Marcus, was amazing. Marcus was informative, answered all my questions, provide me tips to help avoid the plumbing issue in my home. He didn’t rush the work he was doing he took the time to get to the bottom of the issue and resolve it. I required service “after hours” within minutes I received a phone call from Marcus (tech) that he would be right over! Again amazed!! Thank you so much. I will be recommending Bosco Home services to my friends and family!

Sara S

We have used Atlas for our HVAC system for a few years now and do feel it is in good hands. Recently we had our AC unit go down, and the diagnosis was that the unit was broken. The two installers (Jake and Paul) showed up on the hottest day of the year, spending over 6 hours installing, and were professional, clean and communicative. Frustratingly, the brand new AC unit would not work because it turned out the issue was a broken fan in the furnace itself, and our old unit was actually fine. What a bummer! This caused a lot of stress, as we actually did not need the new unit at all. Another tech, Jamie, came back with Paul and Jake and spent more time checking every nook of our HVAC (even missing the France game, sorry Paul!). Everyone I spoke to at Atlas were kind and courteous and actually listened, which was very much welcome. Eventually manager Nemo and I spoke and he was able to honour our request, which was to pay for the broken fan itself and not the AC unit, as he agreed it was not necessary. He was polite, friendly and willing to hear me out. How often does a company do this? My spouse and I are beyond impressed, and realize mistakes happen and equipment can do the darndest things. We will continue to work with this company and recommend them to others. Thank you Atlas! Our house is no longer over 30 degrees in this heatwave, hooray!

Lidiya Ko (LiKO)

I had contacted the AtlasCare in the afternoon, after my water heater was being disconnected by gas company. The AtlasCare arranged the technician to arrive at the same day, accommodating my time demands. The technician completed all work fast. He was professional and communicated well all details about services. After all he arranged my requested appointment for duct cleaning. It was a good experience to work with this company and Jordan, in particular. Having several issues resolved with one service provider is saving on time and resources.

Fred Hopper

Had a problem with my furnace on a very cold Saturday and received great service and a quick resolution thanks to their technician Anthony and his colleagues. To be safe I also ask Atlas for a quote for a replacement furnace and got a visit the same day from Justin. In the end, the problem was some kids plugged up my furnace exhaust and intake with snow. Anthony explained the troubleshooting process well and demonstrated that this company's values include honesty and integrity.

Peter Elliott

i just had another great experience with AtlasCare. A gentleman named Justin came by and gave my wife and i a quote for a new furnace and AC system. He couldn't have been more polite or professional. AtlasCare has been looking after me for a couple of years now. All of my experiences with them have been first class.

Doug Scaife

My new AC unit developed a buzzing sound on startup which was quite loud and annoying. Kyle came on site and quickly diagnosed and replaced the defective part. From the time I called to request a service technician to come onsite to having my unit fixed was just 2 hours. Outstanding customer service. Thx

Susan Gagne

James provided excellent service to install new toilets, shut off valves and bathroom faucet. He was very polite, and cleaned up the work area when done. A job well done.

Jonathan Shiff

We found some water under our furnace and I called Atlas today. They sent Lyndon within 2 hours. He was professional, friendly and informative. He spotted the issue within minutes and explained next steps to fix it. I am very thankful for Atlas and their quick turnaround.

Chris Watson

The team did an outstanding job installing a new water heater. They were professional and were careful to leave no mess behind. Mike also took the time to fully explain the new equipment to me. First class team! Chris

John H

I have used Atlas Care numerous times. They are my go to HVAC company. The office staff are courteous and responsive. Sales representative was knowledgeable, honest and not pushy at all. The installation staff were courteous and respectful at all times. Roller rugs and booties were used at all times. Not a mess was left. I will definitely use them again and if you are reading this, please call them.

Pat Sky

I have use Atlas Care for air conditioner maintenance for several years, until one of my air cons (20 feet off the ground) brought it to a grinding halt almost 2 years ago. I have been trying since then to know what kind of safety hook needs to be installed for the technician but I have been given the run around for more than a year now. I tried 3 or 4 times with the company, and even the City Counsellor called them to no avail. I am more than happy to install a safety hook but I want it to be safe, and nobody seems to be able to say what is required--not even Atlas! I do not understand how the AtlasCare inspector cannot tell me either what is required and why he does not not get in contact with me on this issue. The quality of my air cons depend on service which is not being provided.

E. Robinson

Kyle was here to do the annual heating maintenance. On time, efficient and spent the time to discuss his recommendations. Very happy with the service.

Daniel Eugen

The technician, Del, was very punctual, professional, and thorough. He accommodated and answered our questions, and provided us with a sense of satisfaction as though we were long-time clients even though this was only our initial inspection visit from the company. We are pleased with AtlasCare and will remain very satisfied with this level of service. ----------------------------------------------------- I'm updating this review to add a comment about the crew that did the installation of my new furnace and air conditioner just a few weeks ago. The crew consisted of Jamie G., Michael B., and Jack P. I am confident that it will be wonderful throughout the years, but the mechanical quality of the equipment can only be proven over time. However what is immediately worth commenting on without any doubt is the quality of the AtlasCare installers. Their attitude was respectful and professional. They were efficient and always ready to answer questions and address our requests. They are excellent ambassadors for the company and reflect the reputation of which I have heard and read. I'll be happy to recommend AtlasCare to anyone. Thank you again.

michel proulx

Illio has been here many times before and has always been a great person to deal with. he is a perfect representative of the firm, demonstrating expertise and a constant care for quality. we are considering upgrading our 12 years old boiler to a more efficient newer system, including replacing our rented water tank , and we will not even bother getting other quotes, as we are extremely satisfied by the service which Atlas Care has given us over all these years.

Mary Elaine Muszynski

I had Atlas Care service my Air Conditioner as it died on one of the hottest days. Kyle Hutchison, the technician, was very thorough with his analysis and gave me all the options available with approximate costs involved with each option. They came to my house within 3 hours after my call. Thanks for the great service!

sonya alexander

They attended to conduct an assessment to install a sump pump. They were very professional, courteous and clearly explained what needed to be done.

Geoff Colling

We have used Atlas for our Furnace (2017) and most recently our water heater (2019). The installers were friendly, professional, and cleaned up after themselves (most importantly!). there was no hidden or extra charges that usually come with contract work in home . We are very satisfied with their work and would recommend them.

Len Gardiner

I was extremely happy with Alex’s work and the time he took to answer my questions and offer tips on how to get the most out of my unit. Everything he did was very much appreciated. Piece of mind goes along way with me and Alex gave me that!!

Gursevak Sharma

I called them when my water heater stopped giving hot water. The representative on call was kind and courteous. I was able to book some one for same day to come take a look at the problem. There was a part needed I agreed for him to order part and have him replace it. He did that very next day. The professional (Anthony) who came home was friendly and answered all my questions helped me understand the process and did the job professionally and cleaned up after. So very thankful.

Mario D

We have been extremely pleased with the products and service provided by Atlas. Illio has been serviced our equipment a few time now and has always been professional and knowledgeable aboit our HVAC system. He also takes the time to explain the current and also next steps. Our overall experience with Atlas has been great. Thank you.

Murray

We have used Atlascare in past and had been happy with their service, but will never use this company again. We were charged over $500.00 for a 10 minute service call. I called about this they said they wouldn't discuss their billing and made no apologies . I can't recommend using Atlascare. Look elsewhere. Maybe it's the change from being a family owned business to a corporate one.

Vanessa Comisarow

It's seldom that you come across a company like AtlasCare. At each touch point, the company surpassed our expectations. They offered fast, quality service at a fair price. They have an excellent reputation around town and I love a company that's been around for as long as AtlasCare. Our boiler broke down during a cold spell this Winter. I called around since not many compies handle residential, radiant heating systems anymore. Atlas was the only company that committed to having someone at my house within a few hours (on a Saturday) and gave me the assurance that they are experts in boilers/radiant heating systems (which they clearly are). From our initial diagnostic to the excellent advise and service, AtlasCare really went over and above to ensure we got our heat back up and running as quickly as possible. We ended up having to replace our boiler, but in the end, I am confident that we moved to a better, more reliable and efficient system. What's more, I felt that despite being in a vulnerable position (no heat) we weren't taken advantage of with pricing. There were 2 things that stood out during our experience, 1 was the amazing communication. The company sent texts and emails to let me know when technicians were on their way. It included a picture of the technician and some details about their experience. This definitely helped put me at ease when opening the door and ensured that I didn't have to wait at home for 3-4 hour windows. Lastly, our experience with Nimo Mansouri, Director of Customer Experience explified that a company is only as good as the people you have representing you. Nimo - AtlasCare is lucky to have you! We are a customer for life because of your care and service. Thank you.

H Mcvicar

The service provided was water main repair. The technician was very knowledgeable, he explained what had to be done and why. He was professional and followed through on the promises made to me. He arrived early, he showed me the repairs when finished. The quote given was honoured. The people I spoke with on the phone or in person were very helpful. I would highly recommend this company.

Nanette Climans

Well, my brother who wasn't present when they serviced our mother's 16 year old gas furnace is of the opinion that we all should be aware of the service contract that Atlas Care provides to the elderly, that they had no business installing the latest equipment and technology. Don't you believe it. One of their professional service technicians came to service our gas furnace and pointed out a few items, one of which was a vent motor, etc. My mom has used them for the last 20 years and is still satisfied with them. My husband asked for a quote and informed the technician that we would review it and get back to him. After reviewing the quote and the reasoning behind it, like we already had a control board replaced which took over a week to get since the manufacturer kept sending the wrong board, not to mention that the single stage motor had been in service up to now and that alone is a ticking time bomb, we decided to replace the system with a two-stage Lenox system, the best and the best means $$$. We decided to invest the service call expense into a new system instead. I mean, it is a 16 year old system and it may have worked for another year or more, but, who needs to worry and the aggravation that it may fail on the coldest day of the heating season. Yes, it may have been a little overpriced, but by not that much. One has to consider that these aren't normal times anymore. There is a huge delay in getting manufacturer's parts, systems, etc., not to mention the skyrocketing cost of transportation and installation, the delay in installations, the cost of adhering to government guidelines due to the pandemic. Retail prices have doubled on every item that one can think of, its simply the cost of doing business these days. So, they did a great job, very professional and we really can't complain. Unfortunately, my brother has had previous experiences with them and is a little biased about elderly abuse, but, then again, that's ONLY his opinion. For a company that cares to respond to each and every review, I highly recommend them. If you question their costs, take the time to get a second or third quote from other reputable companies. My apologies to Atlas Care, not your fault.

Luisa King

Excellent and professional service. The service rep, Daniel, was very knowledgeable and took extra time to answer other questions I had related to heating and cooling in our home. I also felt that Atlas accommodated my needs for earlier appointment times that really made my life so much easier today! Thanks Atlas and thank you Daniel!...btw, I loved the communication from Atlas about timing and the bio on who was coming into my home...nice touch Atlas!! I felt much more comfortable and made it feel like I already knew him!

Rosalie Herschorn

I was given a 4 hour window for my regular maintenance appointment. I got a text so I knew the technician, Al, was on his way. I always ask for this tech because his work is outstanding. He is quick and efficient, and if there is a problem anywhere in my heating/AC systems he’ll find it and fix it. I have used Atlas exclusively since 1992 and I would never switch!

Cindy Cross

When I booked this service call, I requested Jeff Eaton because he knows our heating system and has provided us with great customer service in the past. He is very thorough when troubleshooting problems and he’s good at explaining how he’s planning to fix any issues we’re having. He doesn’t hesitate to call the manufacturer for clarification about the best way to resolve a problem rather than just guessing. He comes back to our home as soon as possible to install any parts he’s had to order. I’m very happy to have found a technician like Jeff.

Jordan Butts

I would like to thank Nimo Mansouri For always going above and beyond, Also a big thanks to steve woods and jeff eaton For creating such a great team atmosphere! These guys at Atlascare are by far the best HVAC company in the GTA and i would recommend them to anybody i know!!! Cheers mr butts

Marilyn Agnew

Have been customer for over 40 years with AtlasCare servicing our furnaces and air conditioning needs in two locations. Service has always been prompt, efficient, couteous. Lately when major issue arose AtlasCare was very understanding of our needs which were addressed in a kind and understanding manner.

Jaime Caeiro

Alexander was thorough and communicative. He’s been to our home before and his work is consistently good.

extra account

I was recommended Atlas by one of their competitors that did not service my area. I was contacted by a sales rep shortly after calling my information in. Ron was able to come by my place within a couple hours. He took all his measurements in 20 minutes, spent 10 minutes in his vehicle and handed me an accurate quote. He was incredibly professional, followed all Covid protocols, and was very knowledgeable. He left us with the reading material for both proposed furnace models and a catalog about Atlas. Their pricing was very competitive as was their warranty. I would recommend Atlas for any heating and cooling needs.

Jeff K

Jordan Butt was my technician and was extremely respectful of social distancing and very mindful of hygiene and space in crazy times like this. Very knowledgeable and friendly. Keep up the amazing work Jordan. You come highly recommended by me any day!

Dino Pacini

The heating technicians that visited my home have been very professional and courteous. Excellent service.

Glenda Wainer

Alan M. came to do an inspection regarding a water leak detection system, hard water testing and to quote on a water softener. Great guy!! Extremely knowledgeable, great customer service with a sense of humour. Would definitely use AtlasCare and Alan again for all my plumbing issues.

Lawrence TD

My AC wasn't cooling down the house so i called for an after hours service call. The company was responsive and the service guy was good about warning me when he was coming etc...It seemed like the standard diagnostic testing/assessing process. He was easy going and seemed knowledgeable. My only complaint is that he said couldn't all aspects of the testing because there was no hose for him to use, and he didn't have one. I had to run around to find one, which wasn't easy on a Sunday. If i didn't, he couldn't finish the testing. I was surprised that he wasn't equipped by the company. Lots of houses don't have hoses or even outdoor faucets.

Joanne Munoz

Jerry is thorough, knowledgeable and takes great pride in his work. He had taken extra time to ensure work is done and done right when installing our humidifier and did a thorough analysis of our thermostat when we had concerns. Would highly recommend Atlascare just because of our experience with him.

Charla Briffa

Plumbing Services - had Mack Hughson come to the house to fix a couple of leaky toilets and install a new sink/taps. Highly recommend this plumber. Very easy to deal with - punctual, prompt to return texts, thorough, personable and professional. Very accommodating with my schedule and job details. Willing to explain/answer questions to ensure understanding. Very happy with the results of his work - thanks, Mack.

B. Tomic

Atlas truck did excellent job at our 3000sq ft house including duct clean, vacuum vent clean and dryer clean. Shaun and Trevel were very very professional.

Isobel Black

Rommel the plumber came quickly on a weekend to repair the pipe and worked diligently. We were very happy with his work, left no mess and was a very pleasant young man.

Kevin Haggith

The service provided by Del Ligias was exemplary. On time, respectful, efficient and trustworthy. I would never hesitate to recommend Del to anyone for their needs and services. Brilliant .

Dave McGowan

Jordan was very professional and knowledgeable about our issue. He explained everything very well and then completed the job in a timely manner.

susan s

Stay away from Atlas! I have been a client for almost 20 years and they have changed from being service oriented to aggressive high pressure sales. Sean was polite and thorough, but when he found my furnace was overheating he gave me a red tag rather than offering any repair options. I called the manufacturer and found out that the furnace not only CAN be repaired, but that this furnace (sold to me by Atlas) is too high powered for my house. Not only did they obviously oversell, but after years of my paying for their maintenance plan not one of their technicians ever bothered to advise me of this. Meanwhile I asked for a full refund for my maintenance (while I get a second opinion on how best to address the red tag) and they agreed and confirmed, but when I got the refund it was less than half the amount promised. As a long time customer I was willing to give them a chance (had a few previous issues) but my loyalty was clearly misplaced. Please process the balance of my maintenance refund as agreed.

Pauline Klemencic

We had a terrible experience with this company. I signed up for their annual service package as I was told that it includes an annual inspection for our boiler. When the service technician came to our place, he did not perform any tests on our boiler but simply told me that our boiler and water heater (he was not there to service the water heater) were extremely unsafe and he had to shut them off and tag them. He told me that it was an emergency, that he was surprised that my CO2 monitor had not been going off and that my house could burn down - all while I was holding my baby. The technician quoted me many thousands of dollars to repair what he stated were the deficiencies that caused him to shut off our hot water and heat in the middle of winter. He further told me that the life expectancy of our boiler was only 10-15 years. I asked if I needed to make notes as he was speaking but he assured me he would send me the repair quotes in an email. I never received this email, but he was able to arrange for one of the company’s salesmen to attend at our home within an hour to tell us we needed to purchase a brand new boiler costing fifteen thousand dollars. In the following days, we had 4 other HVAC contractors attend at our home who all confirmed that although some repairs were required, our heat and hot water did not need to be shut off and it was not an emergency situation. We further confirmed that the actual life expectancy on our boiler is 25-35 years and we were able to have the repairs done for a reasonable price with another company. I believe Atlas care was trying to take advantage of me, being a young woman home with an infant and would not recommend their services to anyone. It seems their tactics are to abuse their powers by tagging your equipment to force you into an overpriced sale.

Bernie Li

Had Atlas Care perform annual maintenance on our furnace, A/C and hot water tank. Great work across the board, from scheduling the on-site appointment, the work performed and the summary of all work done. I appreciated the thorough explanation of the performance of our systems and the work that was done.

Alan Bass

The team who installed both the air con and furnace were excellent. Explained stuff, did a good job, tested system, cleaned up and were good to the dog. All good.

V G

Lyndon is an excellent technician. He explained everything properly and in detail. He finished his work carefully and on time without making any mess in our basement. He is a super guy to get along with. He has good manners and knows how to talk to people. We have no problem recommending his name to any AtlasCare clients.

Laurie M

Alex is my trusted advisor from Atlas. Last summer, he solved 2 problems for me - one had stumped one of his colleagues. Alex patiently worked on it until he found the problem and fixed it. And, Alex always takes the time to educate me on my system. This year, he remembered I always buy an annual air purifier kit, and he brought it with him for my spring maintenance call - thereby saving me from having to schedule a second call to install it. Alex is amazing, and I will always request him for both my house and my Mom's.

Linda Thompson

Fabulous thorough service for my yearly maintenance on my ac. Sean is always friendly and very knowledgeable and answers any questions. Thank you again.

Judith Rance

The existing small drain for the AC was plugged. Mansell installed a new floor drain for the AC to drain into. Good quality work. Very neat and tidy during and after the work.

Matthew Douglas

AtlasCare is an incredible company. All the way from its admin staff to executive leadership and the technicians on the frontlines. I highly recommend AtlasCare!

Do Reme

Ricardo Gomes from Atlas Care replaced our air conditioner on June 1, 2021. I would highly recommend Ricardo's work to anyone. We found him to be professional, courteous and hard working. Just to let you know that Ricardo Gomes did an exceptional job in replacing the A/C. We found Ricardo to be very efficient and he went over and above to get the A/C up and running. He thinks outside the box and his troubleshooting skills paid off. We are happy to say that the new air conditioner is working well and humming away. Thank you Ricardo Gomes for an excellent job. I would not hesitate to have you work on any of our HVAC requirements in the future.

Lynn Metcalf

Nasir was very thorough investigating our thermostat issue. We’ve used AtlasCare for over 2 decades and wouldn’t hesitate to recommend them

Vital Mobility Online Online

As a family business as well we take pride of our service too. Nasir from Atlas Care has made a great job showing his professionalism and knowledge. This company deserve 5 stars all across. Job well done! Thanks a lot. We will use your service if needed again.

shifra weinberg

Atlas has been my heating and air conditioning company for almost forty years. They are far from the cheapest company, but the installers and technicians are ultra-reliable. Atlas has installed equipment in all three houses in which I have lived. Most recently, in 2017, they installed two high efficiency furnaces and a hot water heater. There is someone manning the phone lines for this company 24/7--either at the office or at a switchboard elsewhere-- which is extremely important if your furnace goes on the blink at midnight, on the weekend. If you have one of their service plans for your equipment, Atlas will ensure that an experienced technician will call you back with advice almost immediately and, if the matter requires a serviceperson, there will be someone on call who will arrive within a short span of time. I have had a wonderful relationship with technician Al Caruk for many years. Recently, Steve Crozier has been extremely helpful to me. Other companies have quoted me better prices, but, in the long run, reliability, availability and security play a big part in my loyalty to this company.

Loren Bandiera

AtlasCare is an amazing company in terms of customer service, knowledge and the quality of the people who work for them. Their response time to issues relating to HVAC is unmatched as far as I am concerned. They continue to impress me with their efforts and professionalism. Bravo!

JJ Patterson

Expertise and focus on preventive maintenance. Requested information regarding air cleaning systems which resulted in purchase of same. Pleased with quick response of installation appointment times and that this company can service everything they sell. Breadth of products and service results in one efficient and effective vendor maintenance service call. Also noted that an unexpected replacement of an electronic part was available in the inventory of the service truck. Didn't have to wait for the part and a second service visit was not required. This gave us confidence of no interruption to our air conditioning this summer!

Chris Jones

Kyle was respectful and professional during our work from home period. Quality of service, starting from ease of scheduling to the completed work is top notch. 5 stars!

Alex Snyder

We called Atlas care due to an issue with our AC. The wonderful Jordan Butts was our technician. He was a pleasure to deal with, very professional, knowledgable and kind. We will be happy to have Jordan back in the future.

Keith Clark

I had a new furnace and a/c installed in January 2021. There was a problem with the final cost, however, I was able to work with Atlas to sort out the pricing issue. I can confirm Altlas does care about their customers and does strive for the best possible service. The best consumer advise I can offer if possible, get 3 quotes and analyze what each has to offer as the least expensive quote is not always the best.

Stephen Hoo

Technicians was very courteous and friendly. They explained the procedures and warned us any prolong noise interferences and how long this would last. Was overall a very pleasant experience .

Alana Lotito

Jordan B. Was great very professional and down to earth and completed the job properly. After having issues with the first gentleman coming out to maintenance the air conditioner and not cleaning and do nothing properly. I called the company and the sent Jordan B out what a difference between first guy and Jordan, he did what was listed washed it down and everything was ready to go. He was great, please request him for your maintenance I will only book my appointments with him going forward.

Veronica Pastor

I continue to be extremely pleased with the quality of service I receive from Atlas. My furnace broke down and they were able to send someone to the house within a few hours of my call. Alexander was extremely knowledgeable, proactive and professional. He diagnosed the problem from the details of my call and brought the parts he needed to get the furnace fixed immediately onsite which was really helpful as it was a Friday afternoon and I didn't want to go into the weekend without heat. Thank you Alexander! I also like that the staff always keeps an eye out for potential upcoming issues with the heating/cooling systems and provides solutions for mitigating against upcoming risks. Well done!

Sandra Kyle

Kyle has completed maintenance on our furnace, A/C and fireplaces. He is very knowledgeable, professional and always does an excellent job! Thanks Kyle!

R K

We have used Atlas for many years, they installed our AC back in 93 and have been doing the maintenance on it every year since and we have had no problems. They are well organized always polite and clean. Recently we had Atlascare install a new Lennox furnace and air conditioner and were pleased with how well the team of installers worked together, the furnace is quiet. What a great team from Fraser Hillis who came by and made recommendations on what product would work well in our house to the installation team of Mike, Mike and Christian who did the install, thanks.

Lesley Powley

I was very impressed and pleased with all the services provided by Atlas care today. From the introduction of Trevel and RJ at the door, to the clean up and leaving at completion. Both young men were polite, friendly and extremely professional. We had our ducts cleaned and disinfected, also our dryer vents cleaned as well as our central vacuum system . Thanks Trevel, RJ and Atlas Care. I wouldn’t hesitate to use them again and recommend Atlas care. In fact I have already suggested them to my son and daughter in law for services in their new home.

Ava Andres

I'm always satisfied whenever Kyle Hutchison completes his work with our furnace/ac maintenance . He explains in detail whenever I have questions and gets to the bottom of any issues. Kyle makes sound recommendations as well on our hvac system. He arrives on time, lets me know when he's headed to our place. He's been servicing our hvac system with atlas care for a few years now and looking forward to the next years to come! - Ava Dacayo

Jeffrey Climans

BEWARE of the SERVICE CONTRACTS provided by AtlasCare. They use these as an excuse to get in your door and claim (without evidence) to discover all sorts of things that are wrong with your equipment and require expensive repairs or replacement. Elderly customers are especially vulnerable to this sales tactic, leaving them feeling that their comfort or safety is at risk unless they invest in the latest technology and newest gadgets, which AtlasCare is only too willing to sell to them at a non-competitive price.

Ron Goldstein

Nasir was extremely polite, informative, and very personable. He was a pleasure to have in our home and am hoping he will return to do the servicing.

Ian Toone

Professional and constructive advise given to protect new AC and heating system from power surges. Immediate installation was offered at a reduced price as I am a long standing customer of Atlas Care. All work done well and cleaned up removing old air purifier system. A pleasure to deal with Atlas Care and all its staff.

patrick gleeson

Excellent experience from beginning to end. Very appreciative of how well the technician communicated the problems and possible solutions to me, and the time he took explaining anything I didn’t understand about the furnaces issue.

Karen Tomasek

Alexander is a pleasant and very professional young man. He inspected my AC unit today, and performed the necessary repairs on it as well. I was very confident in his ability and appreciated the advice he gave me. I would welcome Alex back into my home for any future HVAC work.

Michael Anderson (MikeyA)

Service of our furnace was prompt. Completed quick. Service tech explained the repair, answered all questions to my satisfaction As well he took at COVID safety precautions : mask, distancing etc. Only touched what he had to ie the furnace. I do like this company.

Philip Panet

AtlasCare is one of the superior service companies that I’ve dealt with. The in-home service techs are consistently excellent, friendly and very committed to customer service. A well-managed company with employees who seem proud to be part of the team.

Doug

To the Atlascare team. Pretty much flawless execution on a sales opportunity this past week that deserves recognition. My wife and I live in Toronto. Our existing Carrier furnace was not working and was generating a "Malfunction" error on our thermostat this past Friday afternoon. I called Belyea Brothers, who have done work for us in the past once I realised we had a problem....around 4pm Belyea told me they were busy, but referred me to you! I don't recall having heard of Altascare before, but upon calling was told that a Service Technician would be out within the hour. He arrived within half an hour, on a cold Friday afternoon. He quickly diagnosed that the heat exchanger on our Carrier furnace was pooched. Based on what I took as an honest assessment, he suggested we really really needed to consider a new furnace. The heat exchanger, he explained is like doing a heart transplant and while the Carrier was only 15 years old, and I might get the exchanger on warranty, the labour costs to replace it could be the better part of a couple of thousand dollars and then what? Another part fails down the line and we're on the slippery slope of pouring good money after a bad. Based on the above, the Service Technician offered to have the Altas Sales rep call me. The Technican left having done his job, honestly and professionally and before leaving arranged to have the Sale Rep come at 8:30pm that evening. I also put a call into Belyea Brothers to provide a quote, who said they would come at 8pm. The Atlas rep Nasir Popalzaie arrived on time, was pleasant and respectful. He conducted his assessment and made a number of measurements and then presented my wife and I with our options. In the meantime, The Belyea had called to say they couldn't make it till the next morning and we agreed on a 9am appointment. Nasir checked and confirmed that a crew was available with the model we were considering for the next morning, if we were prepared to make a deal. My normal approach is to get competitive quotes to compare, but Nasir was very convincing and with the help of his manager arranged a deal that was approved to the satisfaction of both parties! The installation crew led by Darien Lobo and his trusty sidekick Jazzi ( didn't get the spelling on his name so apologize if I got it wrong) arrived at 8:45 the next morning. Nasir had said they would arrive between 8:30 and 9:00 and indeed they did! Again Darien and Jazzi were pleasant,professional and conducted their work efficiently and had us back up and running by mid afternoon!! All of this within the span of 24 hours, from the time of my initial call to a new furnace and a warm house! Way to go Atlascare, you have one VERY satisfied customer who would be pleased to recommend you to anyone!!! Thanks so much! Doug ps. Special mention to Nemo the Manager of the Implementation team. In my conversation with the Implementation team, it was very apparent at how highly regarded they feel about their Manager. He has their back and has demonstrated that ( so I gather) many times, indicating he will go above and beyond for his team and in turn they will pay that forward in exceptional service to the customer!! With this being the drab and dreary time of year, compounded by Omicron, it is my pleasure to say something positive about a company and their employees who have done a great great job! pss. I would be remiss if I didn't also make a call out to Nasir's Sales Manager, who approved the deal around 9pm on Friday night!

Henkel Tom

I had the pleasure meeting Jordan Butts who came by my home to investigate a humidifier leak/furnace leak. Very honest, professional, and great person to deal with. I'd give him a higher rating if I could. Thank you Jordan!

Sabrina Howard

Mansell arrived super quickly to help us out. We could’ve have asked for a better guy to come out so late at night. He was super friendly and got the job done quickly. We cannot thank him enough and will definitely be recommending to others. Thanks again!!

David Alexander

I have dealt with Atlas Care for 7 years. I bought my furnace and AC from them and have had both tuned up/inspected every year. Gurmeet is the technician. He is an very engaging fellow who performs his tasks thoroughly and competently. i would rate Gurmeet as the best specialist ever to do work in my home.

Stuart Watts

Great experience with AtlasCare for my annual furnace tune-up - Kyle was prompt, patient, and thorough. Very positive experience with AtlasCare and I'm happy to have them back next year.

Dennis Lemon

Jeff Maund [sales] gets a 1 out of 10. He was supposed to send me a copy of the offer details and never did. I emailed him twice and later called him. He did not reply to either. Marlene Grignano [customer service] on the other hand, did an exemplary job resolving all concerns I had. 10 0ut of 10 for Marlene Grignano. The 2 furnace installers did a good job and as far as I have ascertained to this point, They were polite and very helpful. 10 out of 10 for these two gents.

Vivene Roberts

I used Atlas Care for all my home safety services and maintenance I can honestly say i am extremely pleased with the level of care and professionalism I was given. I was not an easy customer as my home services children and youth with special needs ,so quality of care and safety was my utmost importance. I was pleasantly met with all of my concerns being addressed and explained to me. It became clear that Atlas Care was serious about the safety of the individuals in the home. Thank you Atlas Care for allowing me to sleep at night. I would definitely recommend Atlas Care for all your service needs and they have a life long customer. Thank you again!!! Vivene Roberts CEO Wraparound Foster Care Services

Holly E

We needed to hire a duct cleaning service in an emergency and Atlascare really stepped up and blew our expectations out of the water! Nimo (service manager) listened to our needs and our concerns, then escalated our request to get us an appointment on short notice. Jonathan showed up with his team on time, immediately laid out floor mats throughout the house to keep the floors clean and got to work promptly. The job was done in less time than they estimated and my home was left neat and tidy and smelling amazing! We couldn't be happier with Atlascare and their employees. We will definitely recommend their duct cleaning service to all of our friends and neighbours.

Sheila Chochinov

Our Atlas service technician was extremely professional, polite and helpful. Steve answered every question and provided additional information and suggestions to keep things running smoothly. We were very impressed with the service.

Katherine G

We have the utmost confidence in the ability and professionalism of Del, the technician who looks after our space pack system. He is also mindful to follow all COVID protocols. We appreciate that.

jim Gay

Had my AC coil replaced by Jordan Butts. He was very friendly and efficient. He explained what he was doing and answered all my questions. System is up and running again and reaching the set temperature just in time for the upcoming hot weekend. Great job Jordan!

Alexis Smitko

Paul and Gabe were extremely professional technicians. They installed our new furnace and AC in a timely manner, were super clean and informative about the new units and how to work them. Highly recommend them as well as Atlas Care.

Donald Cameron

Del arrived at the agreed time and provided friendly and professional Service. He ensured I understood the reasons for the failure of the system and the options available to remediate the problem. I have absolutely no hesitancy in recommending this company as represented by Del.

Ruth McAughey

Routine air conditioning maintenance today with Kyle of Atlas Care. I appreciate the text with photo of expected service person 30 minutes before arrival. No unexpected charges. Friendly and well explained service. Atlas Care has been meeting my heating and cooling needs for over ten years.

Roxanne Kabouter

Great service as usual. Anthony is always on time, clean, thorough and knowledgeable - a pleasure to work with!

Preety Patel

I called Atlas Care to fix a leak in my basement - they responded immediately and came the same morning to replace the leaking pipe. They also suggested other improvements to ensure our basement would not flood given the age of the main valve and pipes. They coordinated work with the region of peel and completed all of the work within a day. Jonathan Gallant was professional , courteous and extremely diligent. Amazing to work with!

Lisa Macdonald

I was very happy to get Alex as my sister swears by his service. I will definitely ask for him again. He is super knowledgeable and really set my mind at ease as I had questions and he was able to answer all of them. Very happy!

Allan Pick

Our furnace went late Friday evening - Alex was our man that came to the house and did the diagnosis - with in a few minutes he was able to detect our issue. A new motor was needed - the furnace is only 4 years old so thank God it was covered by the warranty. Alex return early on Saturday morning and we were up and going in no time. I must say Alex was a true professional and such a polite man, 10 out of 10 - Atlas always over achieves with their customer service - a refreshing change I must say. Allan

Titoo Singh

Second time I’ve used Atlas for HVAC. Always great customer service and overall customer experience. I have their protection plan and recommend it. I do find the prices for repairs a bit expensive though.

Neil Cooper

The AtlasCare team was very personable and respectful and completed the work well within the expected time. I was provided with a complete overview of the work completed as well as instructions on the correct operation of the new Lennox unit.

Marian Beck Archbold

Good reliable care of my furnace and air conditioning systems. New AC installed in March worked perfectly this summer. Service personnel polite, and give honest accurate opinions on condition of "elderly furnace". Excellent company. I would suggest outfitting trucks with snow tires. The truck's tires spun in our unplowed street in North Toronto yesterday! Given that the next delivery truck hit four parked cars, Atlas would be protecting itself.

Green Candy

We've used Atlas for years to service AC, Furnace and Gas Fireplace, they've always been great. The staff are always super clear on explaining the issues, both good and bad and when bad they offer a variety of options at different price levels, there's never any feeling of an up-sell. In fact several times they've recommended a fix but said we could get by for at least another year if not two before we needed to move foreword. We just tried the new plumbing option as we had a couple of issues that we'd put off, service was the same, really good, Andre was our plumber and he did a great walkthrough and fixed both our issues. Great staff, we often have the same people doing the work over the 5 years in to our contract which makes me think they must be a decent employer. Would certainly recommend them and the yearly contracts have worked well for us. They're really good about scheduling as well, we usually schedule and then end up having to reschedule due to unforeseen stuff but they always make it work.

Heart Flower

Del came out tonight and took a look at our AC. He was efficient, courteous, and knowledgeable. I’d recommend him/ Atlas for any HVAC needs.

Anne D.

Del and Atlas Care absolutely fantastic. We were quite concerned about strange noises and a smell of gas coming from one of our furnaces. AC and Del figured out the quite simple to solve issue quickly at a late hour on the weekend. Very impressive and we really appreciate the quick and efficient response!

Rachel Morley

Anthony and Evelyn were professional and competent. We have a bambini and another on the way...so getting a new motor replaced was urgent. They did good.

donna holdridge

Johnson Luu was a most Proficient Service Representative, who not only carried out his tasks in a very Professional manner, but keep me informed as to what he was doing and the outcome of his tasks. He should be Commended for his People Skills, and the way he Safely handled himself during these Covid times.

Surinder Pal Singh

The service was top notch as usual. The technician Rick was incredible & he checked everything & was very knowledgable & did not rush anything as he checked everything & made sure that the AC was working. I will strongly recommend Atlas to everyone as they are always there 24/7.

Frank Wilson

I have a service plan with Atlas and service calls are included. I needed a part changed on my furnace and Atlas charged $300. Afterwards I looked up the part and it's available in several places for $35-$60. This is price gouging! This is the second time they overcharged me. DON'T USE ATLAS!

Donna Orwin

Johnson was very polite and careful in our house. He worked efficiently and quietly. At the end, he gave some good advice about running the air conditioning. He also returned the step ladder from the first to the third floor. I appreciated that.

MySingingMonsters 32

Our tech guy Kyle was amazing! We couldn’t have asked for a friendlier and more professional guy. Would highly recommend his services!!

Krista Karasiuk

Easy to book an appointment and service techs efficient, clean and polite. Love the text/GPS feature to let you know when tech will be there. Chose Atlas Care a few years ago to replace our old furnace and been happy with the service every time.

Ian Collins

Furnace wasn’t working. Called Atlas on a Sunday morning. They said someone could come out between 10-2. Knock in the door at 9:55! Was able to quickly diagnose the issue as a defective thermostat. Tech was pleasant, professional and thorough.

Bill Lambert

Quick response from AtlasCare. We were very pleased with Michael - efficient and thorough and gave us good advice on toilet replacement.

sharon toews

BEST service EVER!! I opened up my furnace room door to discover water spraying out of a pipe all over my furnace room! They were so responsive and came out on Christmas Day to fix it! Tonya was amazing!! She quickly diagnosed and fixed the problem. Very professional and excellent quality work! I wouldn’t hesitate to recommend this company. I had a new furnace installed by them as well a few months ago after years of dealing with other companies and I would NEVER deal with any other company again. They are a pleasure to deal with and so happy they also do plumbing work!!!

PeterSkier (Peter the skier)

The received a star because they were friendly and polite on their text/chat. They did not get a higher rating because they did not do what they claimed they could do on their website. I wanted an estimate on a boiler for my building. Their website said: "Let our team of experts show you the benefits of a properly installed and maintained boiler system." (Quote from their website). When I tried to arrange for a day to have them come to see the building where the install would take place their text came back that they do not install boilers. If a company does not do what they claim they do on their website I am not optomistic about their service promises.

Lauretta Santarossa

This is the second time I have used AtlasCare. I was happy that they contacted me to set up an appt for the annual review and servicing of my furnace which is a boiler system. The mir technician Sean was very helpful, professional and efficient. He explained the system to me and even showed me how to bleed my rads myself. I will be recommending your company to all my friends and family!

Ray G

During the past several days I've had occasion to place multiple different calls for service with Atlas. Without exception the technicians who visited my home were competent, professional, polite, and always on time. Initially I needed emergency service to reset a malfunctioning hot water tank. This led to a sales visit from Abdel who convinced me of the merits of replacing the aging defective hot water heater with a new tankless system. This was followed by a decision to replace our 20 year old A/C with a new improved Lennox A/C. While all these replacement service calls were taking place I also needed the annual furnace service maintenance completed, and our gas fireplace needed a part replaced. All in all 5 service calls and 2 sales visits occurred over a 10 day period. Without exception service & value provided were "5 star". I also took advantage of the 1 year interest free financing option for the tankless water system & A/C replacement purchases. Atlas, not only met my expectations - they exceeded them.

John Denham

Johnson was on time - texted ahead - entered homea carefully & respectfully. Completed work expeditiously & thoroughly. Was polite & courteous with useful recommendations. Service was SpacePak maintenance

Jorge

Amazing staff and quality of service! I had a leaky shower this morning and called Bosco home services which has merged with Atlas. Now, just like in the past the issue was resolved promptly and at a reasonable price. Thank you Kurt for your hard work today and help resolving this issue, you are a true professional, your suggestions and knowledge on the matter are highly appreciated. Brendan, thank you for your speedy response and help this morning. Great company, great people, highly recommend.

lorraine wood

Eric came at 9 am instead of noon about 1 1/2 hours after I called. . He was very courteous and thorough in his evaluation. He explained in detail the reason why the furnace was not working and reviewed previous visits to provide more information about what had been done in the past. He is a very pleasant person and extremely professional and efficient. I recommend him highly. He is excellent.

Martha O'Driscoll

My husband and I have been dealing with Atlas Care for 15 years . The service is reliable and all the technicians have been professional and competent. They have kept us warm in winter and cool in summer! They have responded promptly to a few emergencies over the years and we are happy to maintain our relationship with Atlas. We highly recommend this firm.

Dale Cogswell

Kyle could not have been better. Very knowledgeable and efficient. A great representative of your company.

Heidi McKearney

Our AC stopped blowing cold air, Kyle from Atlas was able to be at our home within an hour of us calling and replaced the part on the spot.

Linda Da silva

We invited the sales representative into our house and listen to what that person was explaining and told us the price. As soon as I showed that representative the estimate of another heating/ air conditioning place and was exactly the same type of system we wanted and that there was a $1000 difference in price and asked where is the such the fantastic deal that you are giving us her attitude changed and she stood up and said oh well , so she took the brochures that were given to us and left. Very unprofessional!!

CE JN

After no hot water for two days and manufacturer and original installer unable to help, called Atlas and they came within an hour and had the problem diagnosed and part ordered! Also got the tank temporarily going so we could have some hot water to shower. Great service!

Yung McEachern

Our furnace was not working properly so i called AtlasCare to see if they could fix the problem. They showed up within 4 hrs of my call. The original guy was thorough but unfortunately didn't resolve the problem, so i called AtlasCare again. Two days later, another technician came by. He was very thorough, checked the furnace and A/C as well as the vents inside and outside the house. He was very imformative, patient and made sure i was satisfied with the outcome. With a few tweaks, the furnace is up and running and not tripping. Overall, the technicians from AtlasCare are very professional and i would recommend them.

Kitty Benko

Our furnace stopped working. Called Atlas and they had service technicians out within the hour. Sean and Ricardo were super professional and polite, very helpful and knew their stuff. It was a pleasure dealing with them.

Art B

Atlas Care technician Anthony Yongao is an example of the excellent services given. He was very diligent in his work and informative of the condition of the system. He's been by the past 2 years servicing our boiler and AC units and always delivers quality work.

Francine ThompsonTulloch

We had a great experience with Bosco Home services and Atlascare. I rate them at a 5+. I love the way they were patient with my Mom who is the owner of the house. Thank you Bosco and Atlascare. Job well done.

Joanne Dorazio

The Five Star rating is for their technician Jordan Butts. After two years of an air flow problem following a duct cleaning he has been the only person to take the time to figure out exactly what happened. I now have proper air flow in my house and no longer need electric heaters upstairs. I have requested that he be the only technician sent to my home from now on.

Lauren Richardson

Alexander did an amazing job and was so knowledgeable and efficient! He was very friendly and professional. Our A/C was leaking and he saved the day!

Kenny J

Mr. Anthony did a good from Atlas Heating service did very good job in my house. Mr. Anthony the technician assigned to carryout the work is very professional and vrry knowledgeable and polite, he knows his work very well. Mr. Anthony was on time and executed a detailed work in my house . I am very pleased with the work completed . I will always recommend Atlas Duct cleaning services to my friend for their good work. Thank you.

Kathy Adamcyk

Very pleased with the service received with Johnson the technician. Explained what he was doing, answered my questions and cleaned up after he finished his job. Very polite too.

Don Ekstrom

AtlasCare was in for a routine checkup on the furnace. We knew when the technician was on his way - a text message arrived advising us, advising us who it was and including a picture. Because of bad roads the technician was delayed but called to advise us so and provide a revised arrival time. We really appreciate these type of "pre-visit" actions! It was a pleasure to have Daniel onsite. He was courteous, focused on the task at hand and very friendly. He & I went over the furnace's performance and reviewed regular maintenance I had done. His checks on the furnace were thorough and done efficiently and he finished up by cleaning/vacuuming the areas he had access and around the furnace. The visit was short with no additional work required and we were completely satisfied with the experience.

Maria McLachlan

We had replaced a furnace with Atlas. I had another company we were using come in for service call when the furnace stopped working overnight. I decided to get 3 quotes from local reputable companies (this included Atlas) and including one I serviced with. Now although that company offered to reimburse service fees from that day and any other within the year (which was one in Nov) I still found that Atlas offered the quote without sliding in extras or saying they’d give deals but when you work it out there really wasn’t much there. Point being quote was to the point 3 options and gave me the most information without giving me too much unnecessary info. I wasn’t ever pressured and told him I would look into and get back to him. I accepted offer late that evening and he had a crew ready to go at my door first thing next day! The installation crew were great! They did a wonderful neat job with all ducts and piping. They left the area cleaner then what they came too. They were informative and happy to explain things to me. Very polite and considerate. I am happy with our decision to use Atlas.

F. Price

Alan was amazing and very professional. He was very thorough in his winter plumbing inspection and I'm looking forward to seeing him again this week for the repairs that are needed. He is very solution minded and doesn't oversell, which gives me a great comfort level with Bosco's services.

Dave Goodenough

We have been long time customers of Atlas and will continue to sing your praises. Margaret was so helpful in helping us choose what was best for us. She was here on Monday and our air and furnace was installed on Thursday. Mike , Matt, and Mateus are a great team an asset to your company. Great customer service all around.

Joan L

Great job from the Atlas team! This was the first time using a duct cleaning service and was impressed from start to finish. From the initial inquiry to completion of the job, all was handled exceptionally well. I was well informed regarding when the service was scheduled, what the process would be and how long it would take. Thanks very much!

Catherine Grew

We called Atlas Care because I've heard great things about them. Being a Canadian family run business adds a nice touch, and their reputation for fast service was a big draw for us. They were able to fix our 25 yearold furnace quickly and get the cool airing running in no time. Their service tech Rick Bruce was professional and quick! They will be our go to service provider from now on.

Shahnaz Ahmed

In the beginning they looked very professional and responded in a timely fashion after our initial call. We wanted to replace our electric furnace and air conditioner. Their sales guy came to our place, completed the assessment and offered a quote for furnace and air conditioner. He gave us a very high quote in comparison to other company offers. We still accepted his offer as we needed it immediately and he claimed he could provide. Perhaps the fact that we were desperate to have our furnace replaced as our old one was completely dead and it was -15 degrees outside seemed like an opportunity for him. The following day when he stated he would finalize the offer and send his crew to do the work, he suddenly claimed that the furnace he offered the day before was no longer available. He said there was only one available which was $1000 more than the one he offered. When we expressed our suspicion and asked to speak to his manager, he seemed to reconsider. About one hour later, we received a message from this sales rep that the furnace originally offered was now in stock, that he already purchased it, and that he would install it right away! We hadn't even agreed for him to do that! He called 4-5 times while we were busy negotiating with another company. Twenty minutes later, he showed up at our doorstep unannounced claiming that he had already purchased the materials. How unprofessional and rude! He further made us uncomfortable by showing up at our door unannounced. We felt like he was playing us in our terrible situation. I would never recommend this company to anyone. They are overpriced, heartless, and brutal.

Lyn Cummins

Phoned mid morning; furnace had ceased functioning. Service appt offered for between 2 and 6 p.m. Technician arrived at 2. Quickly identified the problem and made necessary repair. Good service. Grateful for quick response

Jacklyn Burkart

Jordan arrived on time and was very pleasant. He was super knowledgeable and detailed on what he was doing and as well regarding his diagnostics. This is the second time we have contacted Atlas for assistance (last was plumbing) and they have been professional, informative as well as efficient in their diagnostics and repairs. Thank you so much!

Miriam Freibauer

We are extremely pleased and grateful for the excellent service we received from AtlasCare. Their service levels, professionalism and hands-on knowledge and expertise is fantastic! From our initial call for help with the heating issue at our heritage house to the diagnostic visit and repairs completed the next day by Sean, the speed of assistance and quality of work is exceptional. We highly recommend AtlasCare and when you do call them, ask for Sean, he really knows what he is doing around a Boiler, Radiators, thermostats and fireplaces to name a few HVAC products!!

Trish Saltys

The installation team and service consultant were knowledgeable and polite and took great care. The gentleman who did the annual maintenance shut off the furnace red tagged it and didn’t tell us. That individual failed at his role . It would have taken five minutes to inform us I am sure this is the law but a huge miss on their part which they did backflips to try to remedy.

Lynn Charlotte

We needed the hot water tank checked and services. The company sent a wonderful technician DL came to assessed and services. Mr. DL was very gentle and professional in his work and well represented the company. Thank you we make notice and will refer family or friend in need for the service with the company. Thank you from LD

Gheorghe Dumitrescu

I had a furnace changed by Atlas Care . From maintenance , sales and installers nothing but really good experience . Personally for me they will be my to go company for my HVAC needs in the future

Patricia Reed

Technicians with Atlas are extremely professional and polite. I was very impressed with the extra steps they took to keep my home clean and tidy while they were installing my new furnace. They put down floor pads, and wore booties over their shoes. They were extremely helpful, taking the time to explain everything that they were doing and taking extra time to teach us how to use our new thermostat. It was a pleasure to have the Atlas team working in my home. I am confident that their work is top quality.

Matthew F

I came home to do some laundry and had my drain backup into my basement. I reached out to Atlas care due to their positive reputation and online presence. Mansell did an exceptional job. He informed me of his estimated time of arrival. When he arrived he was prepared for covid and respected my home. He found the issue being grease and roots plugging the main drain to the road. He presented me with multiple options from repair to replacement of the drain. He resolved my issue with knowledge and speed. Thank you Mansell and Atlas care.

Susan Goddard

The service was excellent. On the day of our appointment we received a notice letting us know when the serviceman would arrive and it included his name a short bio about him - very nice. He did a thorough checkup, clearly advised us about the results, and gave us a number of options to pursue. I would recommend Atlas to anyone looking for heating (and now plumbing!) service.

Michael DiFranco

With a very major installation/conversion of a furnace over 10 years ago, annual maintenance and two emergency calls, Service has always been excellent. Phones are answered Promptly and professionally and every service person dispatched has more than met expectations for professionalism and explanation.

Wadood Ludeen

He was an experienced technician with proper tools and equipments and expressed many option regarding to be fixed my tankless water heater . Im hoping he could find the best and resenble solution timely and financially to fix the unite, im looking forward to hear from him tomorrow as to his company to offer an affordable price fixing the unit.. Thanks Mr. Jerry and good luck continuing you professional and caring job.

Mary Beaudoin

Technician was very pleasant to work with. He had a number of plumbing repairs to do and calmly went about getting them done. He went out of his way, including making several trips to get the correct part to make a repair in an old sink. He was very clean and tidy in his work. We will definitely ask for him again should we have more plumbing work.

Gail Harrison

We have worked with AtlasCare for a number of years now. Their service is always stellar - prompt, courteous and thorough. We are very pleased with the duct cleaning service we had done today, including cleaning the dryer vent. Great people!

Bob DiLellio

Technician (Kyle) polite and professional. He was knowledgeable about my boiler system. I would have him back for next year maintenance

Jo De Gasperis

Atlas Care did a great job, on time, and left the place clean. I have been a customer for more than 20 years and have found their service and installation to be top notch.

Mary Rose Darmanin

It's the second time that they sent yhos technician and he was rather cocky. He tried to sell us a part at an exorbitant price when later we found out that we still have the Trane warranty. We are now still waiting for Atlas to come back and replace the blower, which is very noisy.

Maite Starr

I bought a new Lennox Air Conditioner from Atlas Care this July. Jeff is the agent who came to my house. He arrived at the appointed time and explained all my options to replace my broken Carrier AC. Financing is available with a 6 month no interest period which I like. My new AC has a 10 year warranty. Installation went smoothly. Mike and another co-worker put down the red carpet to protect my floor, replaced my old thermostat and gave instructions how to use it. I am not so tech savvy with thermostats so happy to learn about it. Great experience that I hope won't come again in a decade or two! Money is tight in these pandemic time that we live in. Thanks. Maria

Nasir Noormohamed

The technician, Gurmeet is excellent. He has served our furnace and air conditioner for many years. Too bad I could not say the same about Customer Service- not following up, not ordering the right parts and not listening when I asked them to minimize visits, especially furong the pandemic! Worst of all, the Customer Service Supervisor did not call back as promised. I have been a customer for many years and it has never been this bad. Most disappointing.

Ted Hayashi

Atlas Care The Atlas Care Service technician was coming to do the annual checkup/tuneup on our furnace. The Service technician that came was Jason Vasey. He arrived on time after we were informed that he was on his way. He did the checkup and tuneup During the checkup, he found that a part was defective and would need to be replaced. He explained why we were not getting heat on a consistent basis and once he replaces the defective part we should get the heat being generated properly. I would also like to commend Shanelle Vailloo - who explained the Protection plan renewal process to me. Based on her input the annual protection plan for the furnace was renewed and a protection plan for the A/C was set up. Shanelle and Jason are both excellent representatives of Atlas Care. I have requested that Jason Vasey be the Service Technician to service our furnace and A/C. Thanks

Geoff Day

The AC worked well and the furnace seems to be doing the same but I was very disappointed with the way that a furnace was provided that did not fit my duct work and the method to "make it fit" was crude, to say the least. To have done it properly would have taken more time but I fear the route taken was expedient, with less thought for quality of workmanship and more about profit. As they cleared away the old materials, small sharp metal particles were also dropped along the route in my basement. Luckily I found them before my dog walked across them. Atlas had been recommended but this experience was not a good start. Hopefully the products they installed will do better than the installation.

Norman Benedicto

Jordan is very courteous and professional. He answered all our questions/concerns. He did the work in short order and reported all of his findings/suggestions in very detailed manner. ????

Wendy Kolyn

Had a new tankless system that was not producing hot water as it should. Technician located a switch that was not turned on during installation. Hot water tank problem solved!! Fantastic service from the attending service technician!!! ???????? Thank you Del, you solved my problem quickly, hope you will continue to be my service technician ????????

Ian Hallford

The furnace technician who came to perform the annual maintenance was Kyle. He was on time, very polite, and very efficient. He had been at our house previously to check our a/c, and we were equally pleased with the level of service he provided. Ian and Irene

Elyssa Katz Tabac

Jamie was a terrific service tech. He was polite and courteous. Had a great sense of humour and most of all was extremely professional. We love Atlas!

Michelle Cooper

They came in to do a free plumbing inspection which is included with our membership! Very professional, friendly and on time! Would definitely recommend them. They also came in earlier this year to replace our plumbing stack. Very satisfied with their work!!

Quang Ngo

Excellent service - great team that came - professional, courteous, effective in their jobs - thanks Randy, Tristan, Gaazi!

Laura Cooper

This was amazing service. From the operator who contacted me, to the text messages I received announcing when the serviceman would arrive, to the actual replacement. I particularly appreciated the ease of having to change the day of service. I also appreciated sending me a picture of Del Ligias. And what a nice person he turned out to be! All in all, I would highly recommend Atlas. It was problem and stress-free. Kudos to everyone involved.

Morris Cifani

Rick was early for the appointment Very pleasant & knowledgable of the furnace/ a/c unit we have

Lady S

I have been using AtlasCare for a couple of years now Kyle Hutchison is absolutely amazing. He’s very professional and, extremely informative and, does not have a problem speaking with the clients, to give clarity on the services that are being performed. Thank you Kyle for an absolutely great job. ????

Stan Hugel

Everything was done proficiently and professionally. I would highly recommend AtlasCare to my family and friends. I do have two minor concerns. For one, with regard to the pipe burst, where the hole was dug in my lawn, the area was left in a bit of a mess. The other is I was informed that there would be no service for year to my furnace. But, under my old contract I had the filter replaced twice a year. Oh well, I'll figure something out.

Susan Schubert

I found Atlas staff to be down to earth, informative, friendly, professional and courteous. I would definitely recommend them.

Carol Madigan

I found AtlasCare after discovering our condo complex (3 buildings) have Kitec plumbing, which had to be removed and replaced. I searched online for someone familiar with Kitec, and AtlasCare came up. I dealt with Kevin, and we ended up getting 40+ other condo owners onboard for AtlasCare to replace the plumbing. Kevin and his crew were very professional, were sensitive to the needs of individual owners, and did a great job for us. They are now about half-way through this project at our complex, and I am hearing nothing but good things about them from the other owners. I would highly recommend AtlasCare.

louis law

We have Rick Bruce to service our HVAC system for many years. He is a good gentleman and friendly. He knows the HVAC system well and we can depend on his work. He completes his job well and very reliable. We are happy to see him every time.

Sally Gillis

Atlas Care’s service people are second to none. The company is aptly named because they really do care! There is very little turnover, a sign of a happy staff, and this means that you can request the same service people over and over. You get to know them and they get to know your system. I will continue to request Al, who really knows what he’s doing! I am very happy with this company, and secure knowing that they are there when I need them.

Katherine McCall

Hadn't had my furnace checked for a few years. I knew something was up with the humidifier. Got lots of information and good options, and now I know my furnace is in good shape. Will have them back to check the A/C in spring.

Heidi Avery

Atlas was amazing! They were on time for the appointments, and provided good explanation of the issue. We ended needing a new furnace - so they provided us with options and installed the next day! They are great!

Jordan Dankowich

I had highly rated Atlas Care from a previous semiannual maintenance visit, but wanted to edit this review to rate our most recent maintenance visit technician Sean Fagen. An excellent representative of the company, job well done - I hope he returns here for future maintenance appts.

Albert Aziza

Jamie was dispatched for a spring routine maintenance of my furnace and AC. He was on time. Very pleasant and professional. He was able to perform his tasks discreetly. He reported his findings directly to me and answered any questions I had very thoroughly. I am very happy with the service he provided today and will be glad to see him again should Atlascare sends him back for next scheduled maintenance in the falls.

Gerald Skupsky

Replacing two air filter apparati and filters....excellent cordial, knowledgeable, thorough, informative, effective service.

Ursula C

I would like to especially compliment Eric, the technician who came for our furnace check-up today. He is just the friendliest technician and really knows his stuff. Eric checks everything most thoroughly and beyond expectations. Good for Atlas, and a special thanks to Eric!

Kelly Smith

Recently, Alexander Bisnett did A/C maintenance service at my home. He was very thorough in checking out the system and obviously takes pride in his work. Alex is a polite young gentleman and is a credit to the company. A happy customer, Eleanor Williams

Jeff Blakeney

Alex was our service technician today! He arrived perfectly on-time, performed the work and took his time. He explained the problems found, the steps to solve them and also provided lots of recommendations on ways to make it more efficient and long lasting. He even helped book a few other services for me while he was here. Overall the service was great!

Judith Norris

We continue to be satisfied customers. Atlas is efficient at scheduling our fall and spring heat pump tune - ups. We have purchased a service package for peace of mind. Kyle and his co- worker were on time, pleasant, polite and knowledgeable. They reviewed what they did during the service and answered any questions we had. Communicating by email is an option we like. We will continue to recommend Atlas to our friends and neighbours.

shirley wilk

We are pleased with the work that was done. It is not easy repairing things in an old house. Alan was very competent to meet the challenges.!He explained everything to us and seemed to have endless patience. If we ever need more plumbing done will definitely call Atlas ' and ask for Alan. thank you.. Some minor work had to be done at a later date but it was completed by an apprentice, again ,in a timely manner and efficiently. I wish the young man well in his chosen career path.

Happy Canuck

Technicians are always professional and explain work to be done and a report when completed. Have had them install new and maintain existing units.

Saleem Ahmad

Jason came this morning to do a quarterly inspection of our heating system. Very happy with his service. He came on time and completed the work very efficiently and I explained to what did. Thanks and good job Jason!

John B

I called their emergency service on the weekend and they responded within minutes. The technician called me promptly and made every effort to address my problem with leaking water from the furnace. He gave me an idea of what the cost might be over the phone after asking me a few questions. Upon arrival, the tech was respectful and courteous. He was very efficient and knowledgeable in diagnosing and fixing the problem - I had a broken pump. The cost was pretty much what he had quoted me over the phone. I signed onto their maintenance program as I saw what kind of customer-oriented company they were. I would strongly recommend.

R. Coldwell

This review is for service technician Alexander Bisnett who recently performed our annual boiler maintenance service. Alex did an excellent job and not only ensured our system is performing at peak level but went the extra step to make sure it is operating up to current codes. Alex is a thoroughly professional technician who I can recommend without any hesitation.

Linda

We had some plumbing repairs done by Atlas/Bosco and we are very happy with the quality of work performed by Kavi. The job was performed as quoted with no surprises. We wouldn’t hesitate to have Kavi back to do any future work we need.

Susan Clark

We have been using AtlasCare for several years and have been pleased with the service we have received. The technicians are friendly and we are updated as to arrival times. We appreciate recommendations for future service or add ons but no pressure to make an on the spot decision. We are on a maintenance program and have only had to call for additional service once on the humidifier. The technician was dispatched the next day and took the time to rectify the issue and explain what was causing the problem and how he fixed it. Thanks to Kyle H. for a job well done.

Walter Kyle

We had an excellent experience with the Atlas Care technician. Kyle arrived within the time frame of our scheduled maintenance appointment. He was polite and professional. He stated clearly the tasks he would undertake to ensure that our A/C system was in good working order, and then shared his findings with us before he left. Kyle vacuumed and cleaned the area he was working in and left no mess behind when finished. Thank you, Kyle, for doing a terrific job!

Liliana Vildoza

Sunday Jan 2nd 2022, the main drain of our house got clog, and water started to getting back in the basement. We called this company, they answered right away and send the tech Vince in the same day. With professionalism and knowledge he assessed the problem and give us the option how to get it fix. The drain pipes from the outside were broken, and roots from the tree was obstructing the drain (he show us a photo taken with his equipment). We need to change all the pipes, and add an extra drain inside in the furnace room. That was assessed and quoted the same day. We got app. for the following week. The job was perfectly done in 3 days! The workers to came to do the job were very neat, knowledgeable and polite.They cover all the furniture with plastic to protect from the dust, and leave the new drain clean y perfectly done! Excellent job, excellent company, affordable and with very professional workers!! I will recommended 100%. !! The best customer service too!!! Happy customer :)

Alex A

Great service and quick repair of my HVAC motor over the holidays. Alex B. is a competent technician and takes the time to go through everything completed. He even went the extra step to vacuum the dusty lower furnace compartment without me even asking.

Cam MacNeil

Anthony was friendly, informative, and helpful throughout our service visit. He kindly answered all of my technical questions, and went the extra mile cleaning some of the debris around our AC unit. Highly recommend. Thank you Anthony!