Reviews of Acclaim Sound & Lighting (Contractor)

Steve Gould

Recently got an Ibanez RGAIX from Acclaim. I love playing it. They did an excellent job setting it up for B-standard tuning.

Matt Vanderburgh

Great little music store.

Ricardo Murillo Gabino

Very helpful and capable personnel

Eric Gamache

I've ordered 2 guitars from them so far with more to come I'm sure. The experience has been very good overall and the staff were very friendly and knowledgeable and willing to help. The first guitar i ordered is still delayed due to a production issue with Schecter. As soon as they found out about the issue (which was a few days after i placed the order), I recieved a call to let me know of the production issue and to find out what I wanted to do (wait for it, order something else, cancel the order). I decided to wait for it. I ordered an Epiphone Les Paul modern shortly after. That guitar was at my home in about 2-3 weeks. They requested it be held at the depot for me since i was concerned with porch pirates and they fully insured it to give me peace of mind. They do an inspection and setup on the guitars before they ship them. The setup on my Les Paul was amazing. It played great right out of the box. I'm really looking forward to that Schecter now!

Michael Clark

Tried to inquire about fixing my guitar, got hung up on. Then lied to about being hung up on. My first experience here might be my last, which sucks because I hear great things about this place and I really wanted to check it out but now I'm kind of wanting to avoid it.

Stuart Brink

These guys are great. Was in the market for a new 12 string acoustic guitar and they had 7 in stock to try. Amazing. More than any other company I looked at including the big guys. They were very helpful, answered all my questions and allowed me to try them all acousticly and plugged in. They were also very accommodating with my daughter and wife who came with me to help in my search. Even did a quick setup on my newly acquired guitar. Couldn't ask for better service. Thanks guys.

Luc L

I bought a very nice keyboard from Acclaim and they gave me the best price in Canada, I kid you not. They were extremely helpful in dealing with some of the issues I had with Yamaha Canada. Acclaim acted as a messenger between Yamaha and me, and they helped me resolve the issue!! Plus this fellow Shawn Moore from retail is the reason that the world loves Canadians so much. The nicest feller you'll ever meet.

Robert Blais

Knowledgeable staff made this a smooth experience.

Phoebe Lee

Ordered small size and I got this. My message was also ignored.

Michael L

Acclaim is amazing - Bought a Tama SpeedCobra Hi Hat stand because the price was amazing. They called to tell me they only had a floor model left - which I was fine with because the price was right. Appreciated the call and it was shipped to me in no time. Expect to see me back often.

Frank's Music Sessions

(Translated) Very good place to buy online. Lots of choices, promotions and good service. Free shipping offer for purchases of $ 99 or more. (Original) Très bon endroit pour acheter en ligne. Beaucoup de choix, de promotions ainsi qu'un bon service. Offre shipping gratuit pour achat de 99$ et plus.

Chris Welch

Have done a number of orders with these folks and they are great! Wonderful product selection and really good prices. They have regular sales and include items you want, not just what they are trying to get rid of. Any issues, they contact you quickly and make sure that you are well taken care of. Lots of stock it seems. I just ordered a set of 7 Hercules wall hangers and they showed up in three days. Highly recommended and wonderful shopping experience!

Julien Gardner

Very quick and courteous service. Shipment well packed, not damaged. I received one wrong item, but a solution was quickly found and the issue was solved. A very reliable company, and thank you Shawn for your help!

Roger Cimon

(Translated) Please, read my whole review before making yourself an idea since there is been important updates. Please read all of my evaluation before you get an idea since important updates have taken place. Every month they send you an email saying there is a super sale ... The prices are exactly the same as usual for pro audio or DJ products when you make a check on other retailers websites. I blocked them on Gmail because this is mere spam. I do not recommend you to open an account with this merchant. Every month you receive an email saying there is a super sale ... The prices are exactly the same as usual for PA or DJ equipment when you compare on the website of other retailers. I blocked them on Gmail because it is purely and simply spam. I do not recommend that you open an account with this merchant. New information here, there is no way to contact this merchant since the verification codes on Web contact form NEVER work (I tried every possible combination)! More, there is no email address given on site. So, how am I supposed to contact them? New information here, there is no way to contact the merchant since the verification codes in the contact form NEVER work (I tried all possible combinations)! In addition, no email address is given on the site so how am I supposed to get in touch with them? New update, merchant has corrected the unresponsive Web contact form but do not aknowledge the fact that there was a problem. This said, the person who contacted me by email seems to have a good attitude and, according to him improvements should be soon made on their site (to show if items are in stock, for instance). New update, the merchant has corrected the problem of the non-reactive form but does not admit that there was a problem. That said, the person who contacted me by email seems to have a good attitude and improvements should be made to the site soon (to indicate if the items are in stock, for example). One last update, merchant did not try to duck responsabilities about the contact form and answered again my email. I must give them the benefit of doubt (verification code script might have been temporarely and accidentally disabled) even if It really didn't work for me with two browsers and two OS. One last update, the merchant did not try to shirk his responsibilities regarding the contact form and replied to my most recent email. I have to give them the benefit of the doubt (the code verification script could have been accidentally and temporarily disabled) even though the form really didn't work well for me using two web browsers and two operating systems. (Original) Please, read my whole review before making yourself an idea since there is been important updates. S'il vous plaît, lisez toute mon évaluation avant de vous faire une idée puisque des mises à jour importantes sont intervenues. Every month they send you an email saying there is a super sale... The prices are exactly the same as usual for pro audio or DJ products when you make a check on other retailers websites. I blocked them on Gmail because this is mere spam. I do not recommend you to open an account with this merchant. Tous les mois vous recevez un courriel disant qu'il y a une super vente... Les prix sont exactement les mêmes que d'habitude pour du matériel de sonorisation ou DJ lorsque vous comparez sur le site Web d'autres détaillants. Je les ai bloqués sur Gmail car c'est purement et simplement du pourriel. Je ne vous recommande pas d'ouvrir un compte chez ce marchand. New information here, there is no way to contact this merchant since the verification codes on Web contact form NEVER work ( I tried every possible combination )! More, there is no email address given on site. So, how am I supposed to contact them? Nouvelles informations ici, il n'y a aucun moyen de contacter le marchand puisque les codes de vérification du formulaire de contact ne fonctionnent JAMAIS ( j'ai essayé toutes les combinaisons possibles )! De plus, aucune adresse email n'est donnée sur le site alors comment je suis censé entrer en contact avec eux? New update, merchant has corrected the unresponsive Web contact form but do not aknowledge the fact that there was a problem. This said, the person who contacted me by email seems to have a good attitude and, according to him improvements should be soon made on their site ( to show if items are in stock, for instance ). Nouvelle mise à jour, le marchand a corrigé le problème du formulaire non réactif mais n'admet pas qu'il y ait eu problème. Cela dit, la personne qui m'a contacté par courriel semble avoir une bonne attitude et des améliorations devraient être apportées au site prochainement ( pour indiquer si les items sont en stock, par exemple ). One last update, merchant did not try to duck responsabilities about the contact form and answered again my email. I must give them the benefit of doubt ( verification code script might have been temporarely and accidentally disabled ) even if It really didn't work for me with two browsers and two OS. Une dernière mise à jour, le marchand n'a pas tenté de fuir ses responsabilités en ce qui a trait au formulaire de contact et a répondu à mon plus récent courriel. Je dois leur donner le bénéfice du doute ( le script de vérification par code pourrait avoir été accidentellement et temporairement désactivé ) même si le formulaire n'a vraiment pas bien fonctionné pour moi en utilisant deux navigateurs Web et deux systèmes d'exploitation.

Patrick L.

Good store, but so cramped.

Frank G

Bought a guitar online, unfortunately, out of the box it needed a truss rod adjustment as the first two frets didn't ring out at all. The fret ends were also protruding quite a bit, requiring a filing down (so this was an extra 40$, and the higher frets still stick out quite a bit). Also, the guitar wasn't exactly as advertised, the model described on the site was a newer version from 2014-2016, the tag on this one was made in late 2012. Overall though, for the price, which was 100$ cheaper than anywhere else, and probably 200-400$ cheaper than the newest model, it's a good sounding guitar. Just a shame it needed the work it did for a brand new guitar. Update- Regarding your update, I don't think you have the right person. I never contacted you guys post sale about the guitar.

Chris Element

Highly recommend this shop. Products are priced amazing, & the staff that I have dealt with over the phone has always been a major help. My go to music shop!

Chris “Mufasa” Heasman

Super down to earth staff in here. I have delt here for years and will continue to do so. Have added several guitars to my collection from this store and love everyone of them. I have also bought a fair amount of gear and knock on wood never any issues. But if I did have one I know the staff would do what they can to help me. They always have!

George Noble

Ordered an guitar amplifier. The product was in Accaim's wearhouse and had to be shipped to the North Bay store before being shipped to me. Acclaim had the best price for this amp model and communicated with me very well about the order status. The amp arrived in good order. I am satisfied.

Brian Gagné

I bought a guitar online and everything was fine except that the guitar wasn't adjusted. The people at acclaim did everything they could to help. Unfortunately, it had a defective neck, I have to wait for a new neck. But at least i'll get one for free. Except for that this is a great store, you get your items for a good price, you won't find lowet prices.

André Félix Granger

Received my Alesis Nitro Mesh kit on friday the 31st, just a week after ordering it. Really quick shipping, considering holiday schedule and Covid delays. It's my first kit, so it took me a while to figure out which piece was which and assemble the whole thing, Still pretty easy to setup. The module operates smoothly. It's easy to adjust sensitivity and other settings to fit the kit to your type of playiing. I'm really glad I went ahead and bought it. Feels like I'll have hours of enjoyment coming up for 2022. Big thanks to the Acclaim sales team. They answered my questions very rapidly! Would definitively buy from them again.

Jason Jamieson

Good knowledgeable staff, great selection of products

Brandon Fenton

Always a great experience dealing with Acclaims.

William Shaw

I ordered a Canadian made guitar, hard case and strap from Acclaim Sound and Lighting out of North Bay. When they took the guitar out to prepare for shipping and setup they noticed a small imperfection in the body of the guitar. They phoned me and sent some pictures. The young man on the phone indicated they would do what was required to repair the imperfection. They offer a discount on the guitar. They repaired the imperfection so well that I can’t find it now. More pictures were sent. Each time I was contacted the employees were respectful, factual with what was happening with the order, and made sure I was happy with the transaction. This interaction and purchase was one of the most satisfying I have experienced. I am 66 yrs old and have had many transactions over my life. The positive attitude and respectfulness of this company’s employees is very refreshing, in our time we are never sure who or where we a talking too. It was wonderful to deal with a Canadian company with Canadian products. I received my guitar today and I am thrilled with the guitar and accessories. Thanks again Acclaim!

Chad Leimenstoll

Great place to get music gear. I spent a lot of time looking around at other businesses and online and this was the store with the best prices. There was an issue with my order and they called me right away and we resolved it together. Fantastic prices and service. I'll be doing more of my music shopping there for sure.

Patrick Côté-Tousignant

I had a very bad experience buying online from the reseller. Took more than 3 months to receive the unit, and communication, follow-up and support was lacking. Originally left a 1 star review but after that the manager contacted me to investigate the cause of the bad review. He did a very detailed investigation of the order and made apologies. So I modified my rating to 2 star. Still, wouldn't buy again from them.

Christopher Paul

Wow. Just wow. Ordered a new guitar on Tuesday, it shipped on Wednesday morning (less than 24 hours), and I received on Monday morning (Alberta). I also got a free “stage crew” shirt which fits great. Very cool and very impressed. Will order from acclaim again.

Keira Maudsley

Dude will not let you leave without a ridiculous deal in a guit.

Ali Sultan

Purchased a hard to find Guitar from them. Quick shipping and a good price. Return was easy and restocking/shipping fees were fair. Would buy again.

J

I recently wanted a guitar with dual P90 pickups and I came across a Godin Summit at Acclaim Music. I had just read an article about shipping during Covid and this company was not presented in a good light, so I was a little reluctant to deal with them. I decided to reach out to them and see what they had in stock. I dealt with Shawn Moore, their retail sales manager. He let me know they had 2. One at the store and one at the warehouse. I asked him for pictures which I wasn't sure if he would do. He did! He went to the warehouse and sent me a picture of the 2 of them. I made my choice and ordered the guitar. I am 100% happy with how things turned out. No issues, great service. I am not worried about dealing with Acclaim at all. I have since ordered two more items from them.

Dave Vaillancourt

Great selection and great owner and staff. Cities like North Bay need alternatives to the 'other guys' music store and this is an excellent alternative. Bought lots of my gear here over the years.

Richard Morse

From start to finish, Shawn and the crew at Acclaim handled my order with "kid gloves". My new Godin xtSA arrived in pristine condition, and the person who packed it treated it as if it were their own. The service was excellent, the processing of the sale online was straight-forward, and the ongoing follow up was as good as can be. Ordering a guitar online can be bit nerve racking, but I certainly wouldn't hesitate to do so again from Acclaim!

Steve Harrington

Ordered online, items arrived as described, all good. Thanks.

Greg Z

I never thought I'd buy a guitar online without trying it out first. Kind of like buying a car without test driving it. Then COVID. So I decided to give it a try. Of all the music shops, I found their website to be the best to navigate. You can sort, search and everything is clearly marked for it's availability. If there is a problem, top notch customer service. I have ordered 2 guitars and this will be my go to place from now on. Both guitars shipped fast and very well packaged. And on top of all that, they have the best price!

Brad Rose (Brad Rose)

Great, knowledgeable and friendly staff! I got my order in good time and at a great price. This was my first time shopping there and will do so again! Thanks you Acclaim Sound and Lighting!

Mark Livingston

Exceptional service. I'm totally a fan! I was trying to get ahold of a certain guitar in black for month with other vendors. I ordered through Acclaim, and they were having difficulties getting it in from the manufacturer because of Covid issues that stalled delivery to Acclaim. I got a little impatient with the situation and complained to the staff of Acclaim on the phone. Thy offered me the same guitar in another finish - which I love - and I agreed. They shipped it right away. I received it the next day!!! Anyway, they are located in North Bay and I'm in Toronto. That was FAST!! Thanks guys! You have a new customer for life!

Pascal Girard

Thanks Shawn for the great service and the best price around for my Alesis Surge Mesh Kit!!!

Xiaolin Wei

I recently was looking for a casio privia px-870. This digital piano wasn't available in most stores so I had to look online. Acclaim Sound & Lighting was one of the few places in Canada that had it in stock. I was hesitant to make the purchase because: 1. I haven't heard of this business before and buying a digital piano isn't exactly cheap. 2. I live in a different province and I wasn't able to go in store so everything had to be done online. I called the store to inquire about shipping, availability and the staff was extremely friendly and helpful. I decided to make the purchase and I received free shipping on my order and even a small discount with the coupon code I found on their website. My piano arrived in perfect condition and I will happily repurchase from this business in the future!

Eric Darwin Setyawan

I bought Korg D1 and PreSonus Eris 3.5 online. Service was excellent! Aaron is very knowledgeable and helpful. Definitely recommended!

Ryan Edmunds

Very helpful staff at both locations. Good prices.

M Rudzy

Excellent customer service

Nathan Jasenn

I originally ordered an Ibanez ew20asent that arrived with a neck problem. I shipped the guitar back to Acclaim, where the technician examined the guitar and determined that there was an issue with one of the high frets. I asked for credit for the guitar, as they would not do a refund, and decided to order a different model, the Ibanez AEW 40CD-NT. The new guitar I ordered did not have free shipping, but since I had to pay the return shipping on the ew20asent, Acclaim was generous and shipped the new guitar to me with free shipping. Shawn, the sales manager made sure to monitor the situation personally and personally picked out a quality 40CD-NT from their stock to make sure there was no issue with the new guitar. The 40CD-NT looked beautiful on arrival. I've only had it for one night so far, but the guitar sounds great, plays very well and looks great as well. I am happy with how things turned out. Although Acclaim did a good job following up and ensuring that I was happy, I still had to pay for the return freight on the ew20asent. I contacted a local guitar shop and they said that they would have been able to get the 40CD-NT in stock and price match Acclaim's online posted price. If I would have went that route I would have been able to try out the guitar before buying it, and if I was unsatisfied the return would have been free, and a lot less hassle. I would recommend checking if your local guitar shop will price match Acclaim's online prices before you order from them. But if you do have to order your guitar online, I believe you can be assured that Acclaim will deal with any issues in as fair a manner as possible.

Jacquelyne Forgette

My brother rented some lighting equipment from them for his wedding this past week, it was really good. The 2 bar LED lights he got had different looking WHITEs, but he was using blue so it was OK.

Gujilde Victoria

Shawn was so accomodating and helpful. He tried to answer all my question. Going to Acclaim for your sound and lighting needs is always the best choice.

Ryan Garnett

I have been going to Acclaim Sound and Lighting for more than 15 years. Always get the best service and very competitive pricing. It's my first stop when looking for any pro audio/dj equipment. Staff is very knowledgeable and aren't your typical retail staff that don't know anything, they work in the industry and use the same equipment they sell, so know what they're talking about. Lots of great advise and expertise if you have questions!

Pascal E.

I ordered a bass a couple of weeks ago (during the covid19 outbreak) and called them a couple of times for question about the bass itself. The service was beyond reproach, the staff members i talked to were very knowledgeable and very courteous. the shipping was fast and overall everything went really smooth. If i ever have to buy something again related to music instrument, ill buy it there again for sure.

Patrizio Moro

I have purchased off them twice online and both were great experiences where I also saved a lot of money

Peter Karantakis

Bought guitar online and it was well packed with speedy shipping! Great experience and would not hesitate to buy from them again! ????????

Dean Rodd

A great music store! Tons of selection and the guys took the time to help me find the perfect guitar!! Thanks boys!! I will be back!!

Pierre Leboeuf

Great price on the best cables and they have great service

Aldous Girard

Highest customer service level. If you are looking for a guitar or any musical instruments, Acclaim is the store for you. A novice musician will be taken care of with information necessary to make a purchase. You will never feel you are rushed. A veteran musician will find a staff that has the same passion for music. Service is with personal touch. They are in North Bay Ontario and you maybe in Quebec but It is like you are dealing with a local store, or with a neighbor. Shawn, great manager. Very price competitive Service is one thing, price is the icing on the cake. Acclaim's pricing is unbeatable. Their price is very competitive with Long and Mcquade. Wide Selection A guitar from one store is the same guitar from another. You get the same thing anywhere. Very happy and satisfied. I will deal with them again. Servicen Price, Selection. Acclaim is #1.

Philippe TC

They sent me a 10 years old mic in an open-box and say its brand new... I want my money back

Carol Van Tassell

Good selection in a relaxed atmosphere.

Angela D.

We bought a guitar online and unfortuntaly it was damaged during the shipping process, which took a little while to figure out. The manager went out of his was to make things better and we got to go to Ibanez directly to have it looked at, which is normally not possible. Turned out the neck had an issue. Anyhow we exchanged the guitar and the manager delivered it to us personnaly all the way in Montreal. I highly reccomend Acclaim and I also recommend having a guitar shipped in a case to protect it.

John Chesher

Great place to shop for musical instruments. Great staff very helpful.

Najib Saer

Bought an amp first a few months ago and it was great. More recently I bought a guitar from Acclaim. Both times the service was exceptional. Shipping to Quebec was very quick. I made sure to ask about the guitar being set up properly before shipping, because I live in a very rural area of Quebec with no guitar stores or luthiers nearby. They told me every guitar that goes out the door and is shipped is inspected and set up properly. I received my new guitar today and sure enough, it’s obvious they took the time to give the guitar a proper setup. I’m very satisfied with the service. I will definitely be buying my instruments from Acclaim without hesitation in the future.

Alexis T

I called many of the well known music stores of Ontario to find a specific electric guitar with no luck but Acclaim Sound & Lighting came through! I informed Shawn that I had no prior musical experience and he was very patient with me. I ordered my guitar online and it arrived safely and quickly to my house. It looks beautiful and sounds great, cant wait to start playing!

brian furchner

Guy really tried to assist to make a sale, unfortunately the item needed a lot of setup work to stay in tune.

Graydon Butt

I dealt with Shawn to order an EV EKX-18SP sub and the service from Acclaim was A1. I am now buying 2 x EV ELX-115p speakers to complete the EV set up. Shawn was most informative on a choice of speakers which I was undecided on, whether to go with 12 inch vs 15 inch speakers for my particular set-up. Hearing what I was looking for, Shawn made a recommendation on the 15's and I have ordered them. I like the fact that he and his staff are very knowledgeable for their customers on the selection they are trying to make. Great guy, I have been very happy with Acclaim and usually get a nice T-shirt too with an order. I would highly recommend this store in North Bay. Graydon

Vardan Hovakimyan

I bought online an 1800$ electronic drum set. During the shipping to my address, Purolator lost one of the 2 boxes the drum set was packaged in. Because I never received what I bought, I asked for a refund. Here are some of what the owner wrote to me: "Risk of loss and title for items purchased from Acclaim-music.com pass to you upon our delivery to the carrier", which is what you find out after the item and your money is gone! This might, actually, be the case with any online store, I don't know! Next: "As a business, we cannot be expected to absorb a loss of this magnitude... we cannot process a full refund". Another one: "We are as much of a victim of this loss as you are. In fact more of the victim in many ways..." And many more... However, after about a month, Purolator found the lost box. Then, the store gave me the FULL REFUND, which is why I changed my feedback from 1 star to 2 stars. Also, I have to admit, they did not "run away" and answered my emails and phone calls. However, they did not give me the refund on the 2nd of October, as it was promised and agreed with the store's manager. The store'e owner approved the refund on the 16th of October, 2020, only after Purolator found the lost box. Moreover, ever since I did not receive the drum set on the estimated 16th of September, 2020, I was the one proactively involved with the situation writing many emails, making numerous calls, initiating investigation with the Purolator, as well as contacting the store to either fix the situation or give me the refund. Nevertheless, after all of that, in the end, I received the full refund!

DD

Bought an Ibanez from Acclaim and couldn't be happier. Shawn and Aaron are great to deal with, shipping was fast and most importantly, the guitar was very securely packaged. Not my first purchase from Acclaim and it won't be my last! Totally recommended.

D S

Was looking for an upgrade to my current studio monitors. After a phone call with Shawn, he was able to direct me to brands/models that would suit my needs, in my price range. After placing the order , the same day of talking with Shawn, the monitors were shipped promptly and delivered in the same fashion. After receiving my monitors one would not power up and after a phone conversation with Shawn, the one that would not power up, was deemed DOA. Shawn initiated an RMA with the supplier and I had a return/replacement set up within a few days. I received my replacement monitor soon after that as well. All in all I cannot stress enough the highest level of customer service supplied by Shawn and the staff at Acclaim! They have always supplied great products, at great prices with exceptional customer service. Looking forward to my next purchase with Acclaim.

Rob R

Good prices and excellent customer service. Will definitely shop again!

Carmen Van Empel

I am the mother of a musician. I always need tons of help figuring out what I am there to buy. The staff is always incredibly helpful and patient with me. There prices have always been as good as any of the bigger stores that I have checked. I would highly recommend this store.

Francine Boulay

I Highly recommend Acclaim sound and lighting to all . they explain everything in detail, and provide Great customer service !

Elkar fischer

Great selection and good prices.

Kevin Forget

Acclaim Sound and Lighting is the best music store in Northern Ontario. I've shopped there many times and am always happy with the service and product.

Phil C

Just bought yet another guitar from them and Shawn gave me a call to make sure that everything was ok with my order. You rarely see this kind of customer service these days (especially in big retailers) but they always go the extra mile to keep us customers happy. Kudos to all the staff for your courtesy and selection. If it were possible to give them 10 stars, I would. Rock on guys!

zilvar sound

First time shopper, top class experience. My online instrument order from Acclaim was professionally packed and exceeded expectations for speed, price, transparency and service. Will shop again.

Eric Treleaven

Very knowledgeable staff who work hard to make sure you get what you need.

DW 17

Friendly and attentive service. Carry good quality music equipment.

Shelley Hopkins

Biggest selection of left handed guitars and best selection of Ibenez in the north.