Reviews of Blue Flame (Contractor)

Sarah Munro

Truly appreciate how helpful both my technician and the office were to get our toilet back up and running! The quick install , cleanliness and professionalization from Phil will keep us using Blue Flame for all our household plumbing & Heating needs. I would highly recommend their services to anyone looking.

Michael Day

We have received outstanding service from Phil and the team at Blue Flame. We have been using them for 2 years now and will continue to do so. Highly recommended!

ark benk2008

Awesome showroom visit, nice fireplaces and friendly staff. Rebecca was very Informative and easy to talk to

Bruce Cornwall

Great value and service. Replaced my hot water heater faster and cheaper than other quotes. Kashton worked very hard to get my hot water back online. The office helped me with a $200 rebate when I paid. Thank you!

Kim Ellis

Adam at Blue Flame is extremely knowledgeable and at the top if his game with customer service too. Have used Blue Flame as required for 5 years now. Amazing company!

Fraser Coltman

Just had a new fireplace installed. The house is cozy again. The estimate and installation were both handled professionally. Thanks Blue Flame!

Andy Fenrick

Great info with so much grey area

Devon Wyatt

Great service

Tanja Pickrell (Olde Thyme Food Garden)

Called Blue Flame on a Sunday as there is a propane leak in my greenhouse. Even though he (Adam) is on call on the weekend, it seems like it is too much like work to come out and fix it, so said that I should just turn off my greenhouse heater and let my plants freeze instead, and someone will schedule a time later in the week. Are you kidding me? Service - 0 stars.

Ed Orr

I have used this company for the last four years and will now find someone new. The tech told me my glass on the gas fireplace should be replaced so I ordered it from them and he installed. Within a day the inside was coated with soot. I did not call them in the allotted time. When I did the same guy came out and cleaned the new glass and rearranged the logs to allow a proper burn...end of problem. They charged me another $102 on top of the $400 plus I had already paid them. Yes I was past their recall time but charging me to fix their mistakes seems way out of whack....I was not pleased with their service two of the four times I used them...I gave them a chance to make this right...very unresponsive. I will be telling my story to the other 89 members of the strata I am in.

Nadine Lindstrom

Adam and his team replaced our electric furnace with a new Trane gas forced air unit. Good, prompt service. The new furnace is quieter and our home is more comfortable. We have had the furnace now for a year and our winter heating bills have dropped by a net value of $200/month. (Of course, no change to summer bills). We will definitely go to Blue Flame if we need any other gas service.

Luke Griffin

Always helpful and on time. I've hired blue flame for water tanks, new fireplace install and furnace and heat pump. Awesome!

Rhonda McLaren

Two years in a row have received no service. This year phoned to get in the queue to get a service call, left message and never received a call back. Phoned person I called second last year. Within 10 minutes received a return phone call and an appointment for a service call this week. This is now my number one call. Blue Flame has failed twice with me in the customer service department.

Hans Lehrke

Knowledgeable friendly staff willing to go the extra mile to help. Quality products at reasonable prices

Kim Ross

I am extremely impressed with the customer service at Blue Flame. The women I spoke to on the phone was very friendly and helpful. Adam and James were so nice to deal with. They arrived quickly to my home, fixed my heating issues in a fast and professional manner. I would highly recommend this company to everyone.

Marianne Vander Putten

5 stars across the board. Great professional presentation by Joe. Quick responses from Rebecca. Super efficient installers and cleaned up nicely. I'm so very happy with my new gas insert. I swear in my previous life I was either a Walton or an Ingall's gal .. just love my natural wood-burning fires. For all you young ones that's from The Waltons or Little House on the Prairie. I can honestly say now that I will never go back to wood-burning. Love Love my new gas insert ... Thank you Blue Flame!

Jim Hughes

Awesome install guys, great attitude, great sales staff, you'd be crazy to use anyone else....thanks all at Blue Flame Nanaimo!!

Reinhold Knabe

Not one star, "0". I could get into great detail how a simple routine annual service on our heat pump turned absolute nightmare. But what's the point? They don't seem to care anyway.

Jane Cooper

Thank you for the great service and the excellent workmanship! I am so happy with my new trane furnace. I sure did make the right choice when I went with Blue Flame. Jane Cooper

Yomi Alabi

Absolutely fraudulent practices: They put a "call for free quote" advert on their website. I called them to come and look at my heat pump and give me a quote. Their quote was unclear (They just gave me the price of a new unit + labor but they did not say what the labor cost would be). Other outfits did and I went with another outfit with a cheaper and much clearer quote. Then, they hit me with an invoice!. When I disputed it, Their response was that they gave me a service and the "free quote only applies when you put in a new unit". Yet, they did not say that on their website. Steer clear of this outfit!!

Sherri

Had 2 gas fireplaces recently installed. Super happy with the process from beginning to end. They originally came in to give a quote and review different styles for my home. They were able to find the best fit for each area. We had run into issues as I was getting the fireplaces retiled. This created numerous delays. They were very accommodating and continued to work with me and my contractor on when the time was right. They are now both installed and look absolutely amazing! The installers were great as well! Super professional, knowledgeable and friendly. So was Myles and the rest of the team. We would highly recommend them to our friends and family. Super impressed from beginning to end. We did shop around before too and got numerous quotes from different companies, they were along the best priced too! So that's always an added benefit. Thanks Myles and team! The fireplaces look amazing! Can't wait for winter!

Warren Campbell

Fixed my fireplace insert, good price and on the schedule day and time.

Vicki Bertram

No time frame could be given for an emergency hot water tank replacement.

Mike Ponsford

Excellent customer service and they stand behind their work and products. Very professional, hard working, clean and knowledgeable. They went the extra mile to make sure we were fully satisfied. For all your gas fitting needs make Blue Flame your first call.

kathrine seufert

I am most appreciative of the prompt, professional, honest service I received just recently!!!!!

Arthur Lander

We have used Blue Flame for our hotwater tank, fireplace, Dishwasher, Sink and Faucette when we moved into our new house. These guys and Gals were great. Fast Efficient and just great work. highly Recommend