Reviews of RONA Midland (Contractor)

Brian Wallace

Staff were friendly and helpful and prices were competitive but ultimately I wasn't able to get what I wanted as they weren't able to cut the material properly (which they warned me about in advance).

A&P Michielsen

The help they offer on questions is great. You y uw get good information

Reiner Schank

Friendly staff and very quick delivery..great job Rona !!

RAW Chimney

Good staff and decent selection of products. They do care about their customers! Some pricing is at times higher than advertised on their website so take note of that.

J G

Bought lumber from here multiple times during the summer, I like being left alone to pick the lumber I want. I know where most stuff is, so I don't mind loading it up myself. What made my day, was after loading up a truck of lumber. Stopping at the yard office to sign out. The young man tried to staple a red flag on the wood. He messed around for quite awhile before my friend hopped out, and showed him how to use a stapler. I would have sat there all day. Maybe better stapler training? He had one job lol

The Double O Doobie Project

Great service and timely deliveries

Gregory Sampogna

Good service

Approachable Interior Design

Midland has a locally owned on operated Home Hardware on 4th st. Great service, great product selection comparable to Rona- a USA based big box store.

Goodwood chopping van greunen

Great service very helpful

Darren Lesperance

Incompetent rental department. After selling my online order of a snowblower to someone else the day I come to pick it up, they then proceed to sell me a new snowblower that wasn’t assembled properly and is missing parts. The first big snowfall of the year and my snowblower is unusable. Incompetence all around that rental department. I highly recommend going to Lowe’s or Home Depot instead

Monkey D King

Great place

marc g

Spent a good chunk of money at this store during covid. Went to return a few things and a cashier didn't want to touch return items? The process took way longer then I wanted. And too much drama for returns!

Cathy Wilson

Great service and friendly helpful employees.

Cyrus Singh

Great location for finding everything needed for your home improvement needs. Amazing staff

Art Zombie

Said they didnt have 8 foot 2x6, had to buy 10, got outside there was all the 8 foot you could ever want. Place was a bit of a cluster fox. Some staff were running around working very hard. Others were doing nothing. Other than that the place is laid out quite weirdly.

Daniel Chénier

Great service. I couldn't find the instruction manual for putting together a product I had bought months ago. They gave me a new one, no fuss!

Frank Del

Ordered online and did curbside pick up. Relatively smooth, didn't have to wait too long. Friendly staffers. Will use them again.

Jackie Sese

Sushee I wpuld like to thank this guy he is so great in service ke know everything you ask I commend this guy to be a supv someday

Denis Iahnes

Best of the Rona's stores I've been.

Secure Contracting

Great shop helpfull staff!

jaime acevedo

So friendly

Don Armstrong

Very friendly and helpful

Chris Hall

Super slow service in flooring. Product expert is very rude.

Bruce Wood

Friendly service

Mike Lanigan

Sent my mom in to pick up premium 2x4s for her basement reno they loaded broken garbage onto her truck i called them the associate at the service desk said that they just sell them and he doesnt care bring them back. Hello doent selll garbage buy your lumber at home depot because rona doesnt have a clue on service

Karen Moss

A big shout out to Jackie in paint. She was awesome in helping me find a certain paint & even called the company for me. Also, that paint brush you sold me to do my deck was a life saver! Like you said Jackie...20 minutes & I was done! Thank you sooo much! It looks fantastic! Karen

Crawfff 1968

Good deals!!!

Richard Walker

After multiple issues with stocking and units not even working in Barrie I bring some business back to Midland and stop in at the local Rona for a last minute shot at purchasing a lawn tractor. They had the unit in house and the Rental team had it polished off started it up and verified the functions before loading it on my trailer. What a turn key operation, will be returning to this location for future purchases, absolutely. Great job.

Sonja Spillner

Very helpful

Kanuck OutDoors

The curbside pickup could be done easier

Danny C.

Staff in this store are very unprofessional in their fields. And cashiers after finding out you don't have airmiles will use their own card to earn points.

Paul Torkoff

Waited for 15 minutes to cash out, only 2 cashiers and then 30 minutes in the lumber yard to pick up 6 bags of cement. Very frustrating

John Barnes

The little big box store.

Marty Malach

Drive through was easy and trouble free ????

Hedia B

What a pleasant experience through ordering curbside pickup and the actual pickup. Thanks Rona for training such friendly staff and for making shopping during COVID a pleasant experience.

Heather Barr

The sales staff are very helpful. Compared to other lumber stores, Rona is tops. Lots of experienced staff is very appreciated.

Sushmit Roy

Very friendly and prompt service, specially staff outside in the floral/garden section outside...great customer service

patty davis (Hornytiger)

Great people to deal with and fast service

Shirley Draper

I've done 3 home renovations and used Rona for all my purchases.

David Mardy

Great service and good supply.

djluke mon

It's a little cramped

Tanya K

Customer service is decent and the sales are pretty good.

陳芍君

The rating I want to give is zero but one is the lowest option here online. It took longer than thirty minutes to wait at the curbside to pick up my order and I even didn't get it from there. Today @12:58pm arrived at the curbside, 1:03pm I called store number and provided name, order number, 1:25pm I called 2nd time to double check why no one comes, same person answered the phone and she lied, she said this is the first time I call in, then she promised a two-min delivery, 1:30pm still no one comes out, I called again to know if I can just go in to the store, I don't mind walk in to pick up the other by myself, but this lady insisted to have my phone number and order number again for returning call. 1:43pm I walked in the store and got the item that I need, I paid it then refund my online order. It took me only 10 min to have these things done. Rather than keep me a long wait why didn't the lady give another option? Seems RONA doesn't care my little business

Sharp Property Management And Renovations

I have placed at least a dozen orders with this location over the past 3 months and I cannot think of a single good thing to say. You need to call a front desk to pick up your order but their phone doesn't have a hold option so its straight to voice-mail if they don't answer. You sit in your vehicle waiting for sometimes 30 minutes before you are brought your paperwork to give to the warehouse yet you still need to load your own vehicle. The warehouse is full of employees that don't know where items are, how to load, how to maneuver a forklift - like its literally shameful how bad they are at their jobs. I'm just not sure what their thought process is when trying to run this business but its absolutely horrible. I have dealt with hardware stores through out Georgian Bay, Orillia, Lindsay, beaverton, Whitby, Peterborough and this one is THE WORST. Management should be embarrassed.

Frank H.

It's still Rona

Bruce Rowlandson

Good variety and when they didn't. They found it and will get it for me.

Melody Macdonald

Helpful, friendly staff! Definitely better than Canadian Tire!

Kio

Kind and friendly staff!

gabrielle bourbonnais

Almost guaranteed poor, slow, and unprofessional service. Cashiers on their smartphones talking and showing pictures to each other while serving customers and ignoring others. Unacceptable.

Lori Cascanette

It was awesome they had a 60% off sale got both my kitchen and bathroom faucet for $ 150

Carolyn Turner

I always have great service at the lumber yard/pick up area. Every time have to speak to customer service they are abrupt and snippy. I really feel disappointed that people get away with this behaviour. Embarrassed that tourists go there!!!

JOHN GADON

people are great, go there don't phone great delivery service, brought shed and plywood into the back yard, heavy 10'x10' steel shed

C Savage

When I have a project that I need hardware this location is the best. Extremely helpful people work here, who aren't afraid to say, "I don't know but let me take you to someone who will know." It's the people who make this the place the best.

MonsterLopes

-Ordered online for curbside and chose this location because wait time was shortest and they had multiple in inventory. -Order confiramtion says i have to wait longer than other locations despite what online said. -Ready to pick up email comes, i goto pick up and these guys roll out a dirty floor model, price tag still attached. no box, fully assembled, no discount. i told them it was unacceptable. they offered a refund but i said they wasted my time and to contact another store for inventory. said they would call me with the details of the order transfer. -call comes not even 5 minutes later saying that they can't transfer my order because it has been 'completed' and all they can do is refund me, basically that they cant be bothered to even try to make it right. -BIG WASTE OF TIME! -CUSTOMER SERVICE THAT DOES NOT PROVIDE SERVICE! -MANAGER OR SUPERVISOR THAT TRIES TO DUPE UNSUSPECTING CUSTOMERS!

David Acosta

Best Place to shop with friendly staff. Great lumber selection. A must come see for yourself. Google hours are not correct to actual store hours.

John Blais

Don’t waste your time at this store if they do have what your looking for it will cost more then at Home Depot.

Rhonda Haars

Amazing customer service. The staff helped me with everything I needed. And a big thank you to Greg for cutting my material when no one else in town would! You are the best!

Phil D'Adderio D'Adderio

Awesome drive thru pick up. Everyone was very friendly.

Brian Lovelady

Needed more cashiers. Otherwise good selection at good prices.

Emily Feir

Went in looking to purchase some sod. There was nobody in the outside garden centre so I approached the cashier inside, who told me she couldn't help me but that the garden person outside would,despite me saying there was no one outside. I decided to try outside again, but there was still no one outside. I asked another clerk inside about what to do,and she said the cashier would ring me in and I could just go outside and collect my things afterwards. The cashier inside yet again referred me to go outside. I went to leave, as no one was of any help, but FINALLY there was a single worker outside! So I am giving this two stars as I eventually got what I wanted to purchase (despite the price ringing up wrong as well).

Nancy Ward (Midland Landscape Design)

Garden centre unorganised. Hectic and unprofessional, prefer other places in the area for my supplies. Will try again in the future to see if they have improved.

Adrian Sauvageot

Nowhere near enough staff. Plan for a full day's outing if you're hoping to pick up a 2x4 from their lumber yard. If you value your time go elsewhere.

Alicia 111

Prompt service, and the staff know what they're talking about

Debi Landry

The girls at the cash were very friendly and were a lot help.

Shelley Quesnelle

Very.. Organized.. Friendly and understanding.. Will use there curbside service again if needed.. Needed help to ordered what i needed But thats on me..

John Day

Great place for home renovations

Rick Davey

Great for DIY-ers.

PEC

Service is average

KYLE SEAWORTH

I have wish i could have given no stars, i have build 4 houses through Rona 4 years ago and had a great relationship with some of the staff. Sebastian was one of the best and well knowledge people i have ever can to know he help me through all the plans and take offs. i have been there now 3 times and the service sucks, you wait forever to get served and the quality of lumber has dropped so far down hill. Now there are so many young kids that only care about there phone and don't know anything, the flooring associate is rude and does not want to serve you. At the contractors desk they have a young kid that spends more time running away from customers then helping them. i use to love this store when Larry Cown ran it but now there service has gone so far down hill i will never even buy a 2x4 from them.

Shaner Bailey

Very slow guys in shipping to busy talking to even look at you . You pretty much have to tape them on the shoulder around there very not helpful

Marc Moreau

In store service was good, had to wait in the yard for help longer than expected. Overall it was good!

Andy G

Great service. Very helpful and polite

Stinky Jim

Great prices, I hope they make the store bigger.

Noella D'Aoust

Quick online and curbside pick up

Cheryl McCue

Very slow, what would take 10 minutes to grab bags of cement takes 6 days. Be ordering somewhere else next time.

Mohammad Panjwani

They would rather have you wait 30 minutes for the forklift driver so they can save some money while he eats lunch. I would not recommend going here its the worst customer service in the world

Jeff Freeborough

Very helpful at the counter and when i went to get the lumber the guy was so helpful loading my truck and i cant stress enough how polite and he loaded all the lumber awesome help 5 star

Ben Taylor

A very good store very good and helpful i just found that there was a lack of stock

Alvin Desjardins

Slow as hell and don't answer there phones

Peter Anderson

Received exceptional service from Tonya today. Thanks!

Peter Perry

Great place l People are friend ly and helpful

tim houthuyzen

Very helpful

Emily Clark

Staff very helpful finding product that wasnt labelled properly but showing on their website! Also very helpful carrying things out and respecting distance rules

K

I have no idea what is going on with their curb side pick up. I’ve been a few times now as well as family members. We all seem to have the same issue - we can’t get through, the phone keeps ringing an on one occasion when asking an employee seen outside about being there for curb side pickup and being unable to get anyone on the line they were very rude and stated “yeah, we’re busy” with quite the attitude. On a separate occasion it took me 147 times calling just to get through and have someone answer. I was the only car in the curbside parking space. No one was outside for me to ask, and of course we can’t go in right now due to Covid restrictions. So what was going on that day baffles me. I attached a photo to prove this because even I wouldn’t believe it without seeing it. A better system needs to be put in place for curbside pickup. 147 calls is ridiculous.

Brie Lamoureux

Bought a gazebo here and 7 days later it went on sale. As per their policy they will refund the difference. We are still waiting for the refund for the last 2 weeks. They seem to be giving us the run around. We even called the 1800 # on the website. They said they would send an email with confirmation about the refund so it could be processed. Store is denying receiving the email dispite knowing their own policies. Now the store manager wants to talk to my husband in person. Which makes no sense. Just follow your own policies and do the refund. I come from a family of contractors and I have bought alot of products from here while Renovating my home. These policies are in place to protect the store and the customer. As a customer I feel very disrespected that they wouldn't follow their own policy because it didn't benefit them..

Mooc X (Mooc Xtreme)

Really friendly staff. Excellent inventory although I find I can potentially find a better deal when looking Canadian Tire, Walmart, Home Depot. But the staff are very knowledgeable and able to help find the right product.

Tina

Happy with the curb side pick up ..

Bernice Johnson

Bought sunflower seeds there and was surprised at amount of flowers and seeds there

Lou Tseramis

Expensive.

Tony Henwood

Awesome customer service today. Feb. 27.

Allie Court

Didn’t have what I needed

Aaron Keefer

I always get exactly what I need. Very helpfull staff. Just dont come if your in a hurry.

Rajib Saha

They have very old style return policy. They don't accept scanned receipt in phone and they need the original. When everything is virtual they still need the paper receipt. Don't understand if they don't have the record of sale in their system and can't verify.

Debra Gallagher

Staff always helpful. Can't say much for organization of store.

Rick Josey

To small no selection

John Remmert

Friendly & helpfull. Good knowledge of products.

Wesley Shank

Not exciting for a hardware store, and I like hardware stores. Did not have a good selection of fascia which is what I was looking for but looked like they had a good selection of hardwood lumber.

Terry Shiels

Excellent service and variety does rentals and cuts keys also best in town!

Arnold Macmillan

Small store. Variety of product left something to be desired. Most local hardware stores are as good or better and are often friendlier.

Joel Dravis

Courteous staff

Bob Larmand

Too many shelf stockers in the isles.Too crouded for distening.Stocking should be done before or after store hours.Customer has to adjust in this unusual time.Retailers need to also! .

Gail Forbes

I bought 2 chandelier s and the wood for bedroom wall and now the beadboard for the other bedroom wall ,your workers are so helpful, l really enjoy shopping there, they are so pleasent.

Peter Mcintaggart

Don't like to use a credit card for buying something when they should have a debit card access available. Lots of stores have them right at the door. This will stop me from giving them my business.

Cassandra Wells

We placed a large order though Rona because it was the only store that had the galvanized wire mesh available. For the last two weeks I have been hung up on, put on hold, promised return calls and otherwise ignored when trying to follow-up with the status of our back ordered item. Yesterday we were delivered an item (an incorrect item). When I called to let them know that it was wrong and that we were given 6' lengths as opposed to 50' lengths as we ordered I was told it MUST be 8' because there is no such thing as 6' and that there will be no 50' lengths until August there is nothing they can do about that. (I ordered 4 x 50' lengths and was given 4 x 6' lengths but charged for the 50' lengths). Today I spent nearly an hour trying to call and get a hold of an actual person as opposed to being put on hold and then through voicemail to be told I didn't know what I ordered, couldn't identify what was dropped off, and then to be told there is nothing they can do about it. I usually shop local but wanted to save a bit of run around (having 5 young children and not being able to leave them at home to fill my car with supplies, or making half a dozen trips with a van full of kids) and THOUGHT I found somewhere with the materials I required so I did a full large order only to be given the run around, insulted, and STILL not have everything I ordered nor the ONE thing I was hoping to get as advertised being available. I understand that this is difficult times but a large chain should have their stock appropriately advertised, marked, and the routes and processes in place to support their orders. Also, this is clearly 6' long and not 8'.

randy kincaide

Staff was helpful and friendly. Enduring people's safety

Northern Tropic

Some of the most miserable people I have ever encountered in my life. And the lady on the phone is even more miserable. Wouldn’t go there again to save my life.

Poul Nielsen

Usually decent customer service. The hours on google arent right. It says they're open until 9 on weekdays but they close at 8

Don

Knowledgeable staff

Dan Sallows

The place was great as well as the staff

S M

Good service

Sanjeev Mehan

Excellent service and helpful advice.

Cameron Hancock

They got every curbside order wrong. It was a big deal to try to fix it and they got it wrong again!

Tara

Small but mighty. This store has service and knowledge. All provided in a very safe COVID environment. Being small they may no have everything your looking for but they may know how to work around it.

Matthew Blakeman

Good service and nice staff.

Sean Barrett

I ordered an air conditioner bracket online for a clearance priced item and on pick up they gave me the wrong item. There was an issue with the sku number. I called customer service and after a quick investigation they provided me with the proper item at the discounted price which was quite a savings in my favour still. The company loses stars for the improper computer sku but picks up stars because of the service response to rectify the situation.

Marcella Desjardins

Quick and courteous. Enjoy dealing with our Midland store. Great job.

Clayton Cameron

Low on products...they didn't have a simple rake

russell prentice

I don't typically do reviews. However, this is the second time in the last month that I have been disappointed with the service here. The last time we were here, we placed our order at the contractor desk and then pulled into the yard. We waited for a good 20 minutes for someone to help us. There seemed to be nobody and no activity in the building or the yard. Unfortunately the weather was looking dicey (we were getting drywall) and we didn't have a covered trailer. It began to rain, so we had to abandon our project for the day and get a refund in the store. Today, picking up drywall and lumber someone in the yard readily, so things were looking up. Ten 2×4s for a lumber yard should not be a tall request. Only seven available to get at without calling in a forklift driver. Again 20 minutes sitting in the yard waiting. For contractors, time is money. For weekend warriors time is limited. After Cashwsy sold, the ability to service customers has fallen apart Poor organization, communication and availability of product. Two thumbs down...

Linda Pike-Cascagnette

Poor service at their repair department

Dave Ironside

Great selection, great service!!

Roger Deschenes

Recently went to purchase a husqvarna chainsaw at the rental center the guy working there was extremely rude and downright ignorant to us, as I was talking to him about 2 different saws he just stopped talking to me and started to serve a customer who had just walked in and ignored me and carried on for a while with the other customer. Needless to say we went inside to speak to a manager but none was available he had just gone home so no one could help me out. I have shopped there on several occasions but will probably never return . This is a large business and I am sure that one unhappy customer is no big deal to them.

Greg Campbell

My employer.. great place to work!

Michael Fitzgerald

Helpful staff, friendly and knowledgeable

Skid Row

Good prices and products. I wish it was a bit cleaner.

kelly whalen

Great service

Michelle Paterson

Excellent knowledgeable staff! Great products and services! My go to for reno needs!

Don Copping

Excellent customer assistance EVERY TIME we go there. a real pleasure.

Tony Grant

Always a deal at Rona

Larry Taylor

Great customer service!

Dimitrios Nikolaou

We went in to Rona to look at a outdoor patio set as well as a Gazebo. We had Suzy a Rona Employee helping us all I can say is wow Fantastic service Suzy is very knowledgeable and showed us the various Patio Sets and she help us pick the perfect set to fit our space we bought the 7 seater patio dining set from there Shanghai collection which was on sale for under 1k. We then purchased the 10 x 12 polycarbonate panel roof Gazebo which was also on sale for under 1k. Thank you Suzy for providing the type of service that all Customers wish they receive and also Thanks to the store manager for giving Suzy the freedom to spend that little extra time with there customers. Great job 5 Stars I should also mention Brad at the service desk he coordinated the ordering and delivery of our purchases.

charleboiscrew

Never anything available.

Karen Buttineau

Great service!

Glenn King

Great people country atmosphere

Tracey Clausi

Everything you need in a local hardware store and great service

Dan Swanston

Service os slow and bad

jennifer martin

i have dealt with this store for 20 years don't ever call you will be on hold until your cut off. service in store terrible slow and unorganized , the yard guys aren't to bad. it surprises me they are still in business

Gayle Woods

Paula in the garden centre is amazing. Very knowledgeable and helpful. This has become our new go to garden centre.

Kj Savage

Surprisingly helpful staff for a big box store.

Curtis Quesnelle

Unlike Home Depot the staff will actually help you with stuff and give detailed ways of how to do things. Open cans of stain and try them out on different wood, etc. Top tier service

Liam Doughty

There's always room for improvement

Peter M

Small

William Lewis

Had what I needed and a return was super easy with my receipt..no questions asked

Ed Pelletier

Great place. Great service

Bev Hostyn

Excellent customer service especially in garden center.

Susan Youngson

Very knowledgeable and friendly.

Robert Richard

After trying to call about 6 times I finally got through. Piece of cake after that.

Nicholas N St.Amand

Service was helpful and polite, had everything that was needed to get the job done.