Reviews of Fast Forward Audio-Video (Contractor)

John VAN ES

Jeff the owner, is a top notch guy who knows his stuff

Ron R

Jeremy and his partner came to my house and cleanly and efficiently installed/fixed issues that 2 other local companies could not complete. Thanks guys.!!

Lucy Huntley

Very pleasant friendly staff very knowledgeable staff great product line

Hills Valley

Brought our 67 Dunebuggy to have an audio system installed and was very pleased with the top notch service. The installation was clean and the after service was amazing. After all was said and done we noticed that the new radio did not have good radio reception due to the old antenna that the dunebuggy had. When we mentioned this to Dez, he came to us with a radio booster and installed it at no extra charge! Wow! Can't say enough about this great experience! Thnx guys!!

Anna Buchanan

Excellent customer service. Jeff was very helpful and accomodating.

Jesse

My girlfriend went in over a month ago to have her radio in her Rav 4 changed cause it had a crack in it . She originally went to Toyota and they referred her to Fast Forward. So she dropped her vehicle off for her appointment and was told it would take about a day. So when they were done which was a day longer cause they “thought “ they had the right mounting bracket but didn’t. So she had to rebook (after they held on to it for hours) and no sincere apology. Then on top of that she just wanted the original Radio that came with the Rav 4 but they decided to upsell her on an aftermarket one. She didn’t want it but they insisted with strong sales tactics. I feel I need to add that my girlfriend has M.S . has for 10 years and is soft spoken and it takes a lot for her to be heard so you can imagine how the conversation went. So she decided to just let them install it. Now it took another couple of days to order a mounting bracket apparently cause it was on back order. So when they finally get it , they installed it and she took one look at it and didn’t like how now there was a USB cable just hanging down in front , when before there was none. Also the radio doesn’t work as advertised and is so difficult to use it’s ridiculous. I’m tech savvy and even I have a hard time figuring it out . The blue tooth does not connect every time and disconnects at random. The satellite radio which was supposed to be installed and ready to go , does not work at all. Anyways, we have brought it back multiple time and calls not returned for days and we keep asking them to fix and keep getting the run around. With no apologies for all the time wasted and money for something she didn’t really want in the first place. We have been civil with them and now we are getting feed up . I run my own business , have for 20 years and I haven’t and never would treat a customer the way they have. I would address the problem in a timely matter and make sure my customer was taken care of and satisfied. And if not , I’d do everything in my power to make it right and reimburse and take a loss if need be , just to make sure my customer was happy. Cause that’s just what you do , when you run a good business. Not impressed at all .

Highcard Jesus

Visited shop on two occassions. First was to install a cord into my Boss audio system that would allow me to play my music and charge my device... Upon finishing that job the service tech forgot to plug in my radio, so for about 4 years I ran without a radio now. The second job was a repair of my front speakers which weren't cheap and left one of the rivet slots cracked, also did not install the supplied covers; Instead putting my old ones back on... I could live with that.. My main issue comes in the fact that now anytime I try to service my car...The COM was disconnected and now even a genuine VW dealership with their $40,000 scan tools cannot read the computer on my car.... I can't get a proper diagnostic or scan of all systems on a car I've spent years maintaining.... This was a fault created by the technician who failed to look up my vehicle before doing his job... My radio was the first wiring issue, and then this which makes it next to impossible to get a thorough reading of my vehicles critical components... Thanks for making things ten times more difficult for me Fast Forward just so you can finish the job that much quicker...????

Stephen Klym

Top notch service and expertise! Clean fast installation. Highly recommended and I’m fussy!

Marc Desroches

I have a ford single cab with just under 8,000 wattage of sound and everything in my truck has come from them I always have a great time in there store bought a 15" power bass from them haven't had any problems with it also my amplifier is from them haven't had to replace it for the past 6 years all my decks have come from them when I need anything to install anything I go see them they help me if I don't understand something and that's not to often got a 78 pickup I'm going to be filling from fastFoward Just wish I had some stickers to advertise for them

Verna Porter

Great service

Ryan Daly

Went in to buy some Sub wire and a fuse link simple. Some how ended up with some stupid fuse junction box that buddy did not include screws for making it usless. He was sitting eating celery while talking to me no help whatsoever useless twit.

Rob

I had a very positive buying experience when I recently purchased a 65” Oled TV. I bought it on a Sat and it was delivered later that evening. The staff were friendly, courteous and knowledgeable. No need to go down to the city for a good deal, you’ll get it right here. They sell top quality brand names, give excellent service and have even better prices. I’ll definitely be buying from them again and will recommend them to family and friends. Thanks Jeff and Jeremy!