Reviews of Plomberie Chauffage Normand (Contractor)

Ross Moussouni

(Translated) The work seems correct but it is in the price of the equipment that overloads. To be avoided because it is not honest. They have doubled and over the price of parts. I even have the impression that he added coins for nothing ... or rather to charge more. (Original) Le travail semble correct mais c'est dans le prix des équipements qui overcharge. A éviter parce que c'est pas honnête. Ils ont doublé et plus le prix des pièces. J'ai même l'impression qu'il a ajouté des pièces pour rien...ou plutôt pour charger plus.

Olivier RICHARD

(Translated) Invoice of $ 613 for 3½ hours of simple work with a minimum of supply (overvalued). Balance sheet: - hot and cold water reversed (!) - fitting that leaks in my dressing room. Having neither the time nor the desire to go back through their services I made the repairs in emergency by another repairer which cost me $ 135 extra, not reimbursed by Normand Plumbing, of course. *** To avoid emergency *** (Original) Facture de 613$ pour 3h30 de travail simple avec un minimum de fourniture (surévaluées). Bilan: - eau chaude et eau froide inversées (!) - raccord qui fuit dans mon dressing. N'ayant ni le temps ni l'envie de repasser par leurs services j'ai effectué les réparations en urgence par un autre réparateur ce qui m'a couté 135$ supplémentaires, non remboursés par Plomberie Normand, bien sur. *** A éviter d'urgence ***

Émilie Lévesque

(Translated) Same day service. The technician was on time and was patient in finding and fixing my problem. The bill was affordable. I am satisfied with the service obtained and I recommend this company. (Original) Service le jour même de l’appel. Le technicien était à l’heure et a été patient pour trouver mon problème et le régler. La facture était abordable. Je suis satisfaite du service obtenue et je recommande cette entreprise.

Eric Hazan

Very similar experience to Cathie C - old duplex with 2 boilers and 2 hot water tanks were replaced with 2 high efficiency IBC Combi units. They also replaced the overhead jumble of metal pipes in the basement with new flexible pipes all neatly fastened to one side. In the first contact, Francois right away understood my concern to optimize the basement space so that it can be finished and the pipes that needed to be replaced. I shopped around nut others wrre unable to match their quote. The replacement and installation took 5 days, and Michel and his team were always on time and always professional.

Stephanie Howarth

Excellent service from start to finish. I received an appointment within a few days of calling and the technician was an absolute professional. The bill was inline with what they estimated and the job was completed in a timely fashion.

Tetra Sky

They changed an old gas heater for a newer one, took them 2 days, the work itself seems to have been done nicely, nothing negative to say about that... BUT, I'm giving them a 2 star rating because they pissed on my toilet seat. What kind of man-children are you hiring if they are unable to lift a god damn toilet seat before taking a piss, seriously. I was already cranky from having to miss work because they refuse to reschedule to another day, then they showed up at 6:55 in the morning and they pissed on my toilet seat during the day, twice. Not happy with that. It's a minor thing, yes, but COME ON, exactly because it's a minor thing that it shouldn't even be a thing.

Anne Mathieu

(Translated) I lost my time receiving a technician who never sent his bid despite several reminders. Save time by going elsewhere (Original) J'ai perdu mon temps à recevoir un technicien qui n'a jamais envoyé sa soumission malgré plusieurs rappels. Sauvez du temps en allant voir ailleurs

Félix-Antoine Désy

(Translated) The plumber incorrectly calculated our bill twice (probably on a voluntary basis) and therefore charged us more than the total price. He also added an additional piece of piping and unnecessary without consulting us to raise the price of our invoice. (Original) Le plombier a mal calculé à deux reprises notre facture (probablement de façon volontaire) et nous a donc chargé plus cher que le prix total. Il a aussi ajouté une pièce de tuyauterie supplémentaire et non nécessaire sans nous consulter pour monter le prix de notre facture.

Pénélope PP

(Translated) Friendly, professional and efficient team! (Original) Équipe sympathique, professionnelle et efficace!

Nicolas Delisle

(Translated) Very fast and professional. Plomberie Normand technicians repaired my water heater and I haven't had any problems since. (Original) Très rapide et professionnel. Les techniciens de Plomberie Normand ont réparé mon chauffe-eau et je n'ai plus de problème depuis.

Jonathan Drolet

2 terrible experience and 1 good one. Parts are extremely overpriced. They told me on the phone it was max 300$ to connect my oven to the gaz, but it ended up costing over 1000$. If you deal with them, ask for a written quote otherwise you'll have a very bad surprise.

Mathieu Beaulieu

The very next day after the installation, my downstairs neighbors was flooded. The plumber explained that my valves were obsolete, he never mentioned this following the installation. Incompetent staff, dishonest management. Will not accept liability for any of their mistakes, claims they never touched impacted valve despite me visually witnessing it and made me lift the water tanks despite charging an extra 150 $ for 1.5 hr time for a laborer to assist with manual labor. most despicable contractor in montreal and I've dealt with my fare share of disappointing labor

Claudette et Michel Petit

(Translated) We installed a telephone shower and changed a toilet in the basement. We are completely satisfied. The plumber was very polite and very efficient. (Original) Nous avons fait installer une douche téléphone et changer une toilette au sous-sol. Nous sommes entièrement satisfaits. Le plombier était très poli et très efficace.

Francois Beaumont

(Translated) Replacement of an old furnace with two new ones (for a duplex). Very satisfied with the service. From the evaluation stage to the execution of the works, everything was well done. They listened carefully and understood my special requests. Also very satisfied with the execution of the work by the team. Everything was done within the rules of the art and according to the planned timetable. It is clear to me that the people at Plomberie Normand are proud of their work. They don't cut corners! Thank you! (Original) Remplacement d'une vieille fournaise par deux nouvelles (pour un duplex). Tres satisfait du service. De l'etape de l'evaluation jusqu'a l'execution des travaux, tout a ete bien fait. Ils ont bien ecoute et compris mes demandes speciales. Tres satisfait egalement de l'execution des travaux par l'equipe. Tout a ete fait dans les regles de l'art et selon l'echeancier prevu. C'est clair pour moi que les gens de Plomberie Normand sont fiers de leur travail. Ils ne coupent pas les coins ronds! Merci!

Chan Wing

(Translated) Correct service, and they helped me with the ecoenergy refund formula to the provincial government. This is the other plumbing company that did not call me back. Have chosen the highest range furnace ... (Original) Service correcte, et ils m'ont aidé avec le formule pour remboursement Ecoénergie au gouvernement provincial. C'est l'autre cie de plomberie qui ne m'a pas rappeler. Ai choisi la fournaise la plus haut gamme...

Ken Lee

Very bad service! I call then by phone for a important reparation, they tell me to send a request through email with a copy of Gaz Metro Warning; but I wait 4 days and no one contact me for an appointment, then I call them again & the appointment department just advise they do not accept any new customer for it was full.

olivier racicot

(Translated) Your driver can not drive ... he walked into my car and condones the accident .. In addition, he felt cannabis. Ridiculous (Original) Votre chauffeur ne sait pas conduire... il a rentré dans ma voiture et se déculpabilise de l’accident.. De plus, il sentait le cannabis. Ridicule

Simon Radu

Good service a but slow in scheduling work.

F. Ras

The worst service I have ever seen. If you can't whatch them in every step and controlling all details before they leave they won't do perfect job, specially if they find that you will not check the job before finish.

Howard Mitchell

Excellent service / knowledgeable technicians. But watch out for their replacement parts pricing. This week I spent $334 CAD to change the igniter (basically a spark plug) on my furnace. The price included $141 for the spark plug (Amazon has same part for $54.79 CAD while E bay has one for $18.63 USD) , $50 travel time for the technician, and $100 for the 30 minutes spent putting in the new spark plug. (there is a minimum 1 hour charge for all home visits).

Emma Lloyd

I'm a long time customer of Normand Plumbing. The team is really professional and they always know what has to be fixed. They always made sure that everything worked great before leaving. I would highly recommend them and I will use their services in the future.

Barbara Papierak

Worse service ever. Plumber never came...because it was the weekend and didn’t take any new clients... the receptionists should have told me this before telling me that a plumber will contact me and pass by... I’ve never heard of this before... this company is a joke...

Patrick Leduc

(Translated) botched plumbing work .... Gas leak ... Gaz Metro condemning my furnace ... it takes them 3 days to come fix their error, with no flexibility on the schedule and when the technician goes redo the repairs. $ 265 for less than an hour of work the horror!! (Original) travaux de plomberie bâclés.... Fuite de gaz... Gaz Métro qui condamne ma fournaise... ça leur prend 3 jour pour venir réparer leur erreur, sans aucune flexibilité sur l'horaire et le moment où le technicien passe refaire les réparations. 265$ pour moins d'une heure de travail l'Horreur!!

Nathalie Daoust

(Translated) Following an emergency I waited more than 2hrs before someone finally told me "sorry as you are not a customer with us we can not help you. It is a mistake of the receptionist" (Original) Suite à une urgence j'ai attendu plus de 2hrs avant qu'on finisse par me dire "désolé comme vous n'êtes pas cliente chez nous on ne peut pas vous aider. C'est une erreur de la réceptionniste"

Pascal Castonguay

(Translated) Terrible experience, I spoke to the owner himself about my problem, it was supposed to call me to make an appointment, which has never happened. I left him at least 10 messages in a loud voice to his assistant but never got back. I would not recommend them to anyone. Terrible experience. I speak directly with the owner about my issue. They were supposed to contact me I left at least 10 messages for him with his assistant but never got a call. I would never recommend them. (Original) Terrible expérience, j'ai parlé au proprio lui même au sujet de mon problème, on etait supposé me rappeler pour prendre rendez-vous, ce qui n'est jamais arrivé. J'ai lui laissé au moins 10 messages de vive-voix à son assistante mais jamais eu de retour. Je ne les recommanderais à personne. Terrible experience. I spoke directly with the owner about my issue. They were supposed to contact me to book a call which never occurred. I left at least 10 messages for him with his assistant but never got a call. I would never recommend them.

Ken Tsai

Estimator Eric showed up and delivered quote on time as promised (December). We replaced old gas boiler with high efficiency IBC unit and DHW tank. They scheduled us for 3 day installation in a months time (mid January). Later in December I was afraid our existing boiler was on it's last legs and asked Normand if they could move up the installation date. They were unable due to heavy workload (prioritizing those without heating) but honoured their stated installation dates. I had Adam do the installation. He and his apprentice were courteous and professional. They finished the installation in three days as stated. Over the weekend I noticed that one of the pumps was REALLY loud and there was a small drip on one of the pipes. Called Normand on Monday morning and they sent Adam to address the issues Monday afternoon. Adam stayed until 7pm to fix the issues. Before they started work I was careful to lay down carpet protection everywhere as it was winter and certainly gets messy as they have to go in and out frequently. (Would suggest you do the same if you have carpets / floors you want to protect). They swept up the mechanical room so that it was cleaner than they started with. They also had no problem explaining things to me in English as I am not completely confident dealing with these things in French. Very happy with the service we received and would not hesitate to recommend them. Thank you Adam, Eric and team at Normand.

SONIA DERAGON

(Translated) Extremely bad service. Never seen that. Do not return calls. Waiting for over two months to get the price for a quote. They came home and then radio silence. Say they'll call me back, which they never do. Horrible. (Original) Extrêmement mauvais service. Jamais vu ça. Ne retourne pas les appels. En attente depuis plus de deux mois pour avoir le prix pour une soumission. Ils sont venus chez et ensuite silence radio. Disent qu'ils vont me rappeler, ce qu'ils ne font jamais. Horrible.

Michel Francis

(Translated) Arrogant and stupid ... He insults people ... No respect (Original) Arrogant et stupide... Il insulute les gens... Aucun respect

Laurence Pelletier

(Translated) I had my furnace replaced a year ago with Plomberie Chauffage Normand. They replaced my old gas boiler for a high efficiency combi condensing boiler. The experience on the phone was very ordinary, but the plumbers who came around were very polite and hardworking. Following the work, there were problems with the system (Uneven heat in the house and warm warm water). After several visits, they were unable to resolve all of the problems, but brought in a specialist from the furnace manufacturer. I was offered solutions to fix it all, but they wanted to charge me just to keep everything running smoothly. After a few calls, the owner took matters into my own hands and offered me a free solution. This last solution has solved all the problems until today. It was not easy to reach a settlement and I would have liked everything to be more pleasant, but at least today I have a system that works well. I would like to thank all the plumbers who came to my home, because despite my few problems with the company, they have always remained respectful and professional. If my memory serves me right, it was Benoît, Jeanne and another whose name escapes me. (Original) J'ai fait remplacé ma fournaise il y a un an avec Plomberie Chauffage Normand. Ils ont remplacés ma vieille chaudière au gaz pour une chaudière à condensation combi haute efficacité. L'expérience au téléphone était très ordinaire, mais les plombiers qui se sont déplacés étaient très polis et travaillants. Suite au travaux, il y a eu des problèmes avec le système (Chaleur inégale dans la maison et eau chaude tiède). Après plusieurs visites, ils ont été incapables de régler l'ensemble des problèmes, mais ont fait venir un spécialiste du fabricant de la fournaise. On m'a proposé des solutions pour régler le tout, mais on voulait me charger des frais simplement pour que tout fonctionne correctement. Après quelques appels, le propriétaire a pris les choses en mains et m'a proposé une solution sans frais. Cette dernière solution a réglé l'ensemble des problèmes jusqu'à aujourd'hui. Il n'a pas été facile d'en arriver à un règlement et j'aurais aimé que tout se fasse plus agréablement, mais au moins aujourd'hui j'ai un système qui fonctionne bien. Je tiens à remercier l'ensemble des plombiers qui sont venus chez moi, car malgré mes quelques problèmes avec la compagnie, ils ont toujours demeuré respectueux et professionnels. Si ma mémoire est bonne, c'était Benoît, Jeanne et un autre dont le nom m'échappe.

c. c.

Normand Plumbing replaced my old inefficient giant hot water boiler and water tank with a high efficiency Bosch boiler, a new chimney liner and an IBD water heater. The women who scheduled the calls were polite and helpful. Eric, the sales man, was knowledgeable and clear. I had quotes from 2 other companies, but Normand's products and Eric's knowledge sealed the deal. The install plumbing team of Pascal and David were FANTASTIC! I had a very old, multi pipe, antiquated system that Pascal brought from the dark ages into modern times. He created a clean, streamlined system that occupies a physically tiny footprint. Pascal and David were tidy, organized, punctual, polite and excellent. The reason for 4 out of 5 stars is because there were some glitches with the removal of the old boiler and the initial assessment of the type of chimney liner required. Both these issues were addressed to my satisfaction.

Ramy Mikati

(Translated) Excellent service and very polite! We changed our gas water heater. Staff responded to our questions and completed the work within the prescribed time frame. Thank you ! (Original) Excellent service et très polie ! Nous avons changé notre chauffe eau au gaz. Le personnel à répondu à nos questions et a effectué les travaux dans l'échéancier prescrit. Merci !

Hans Ning

Besides a later-than-expected starting date, we are completely satisfied with Normand's service with our oil-to-gas conversion. The sales were friendly and helpful in devising the best approach to our needs-at very competitive price. The workers worked efficiently and professionally, clearly demonstrating they know what they are doing. I highly recommend Normand.

Aba Gab

December 2013: they came to inspect our gas heating system. February 2014: the igniter stopped working and the heating system didn’t want to start. They send someone in emergency (after 17h00 and at double price). He told us a pump is broken and it must be replaced. I asked him to replace the igniter first, to start the system and after that to analyse other issues. The person came after four days, brought and installed only a pump and … it wasn’t that. He removed the new pump and leaved. After a couple of days, I called the company and they couldn’t tell me the status of our reparation (is the igniter commanded?; when it arrives? etc.). As it was in February and we live in a duplex (two families one week without heating), I called another company to replace the igniter. They came the same day and … the heating system is working even now. We refused to pay their last visit, when they installed and uninstalled a pump, because they didn’t fix anything, all that they have made is to keep us a week without heating in the month of February. Why I’m writing about that in 2019? A couple of days ago we learned there are some incentives to change gas heating systems and my wife called them, as they are Energir partners, and she forgot that they were the ones that kept us in cold for one week in 2014. They told her they have a note to never do business with us again because we didn’t pay them the last time. She asked them if there is a note why we didn’t pay them. There is no note about that. It seems with them you have to pay the invoice even if they don’t have the job done.

claire gauliard

(Translated) very bad service, not friendly person, and error analysis of the problem, waste of time, I strongly recommend! (Original) très mauvais service, personne pas sympathique, et erreur d'analyse du problème, perte de temps, je déconseille vivement !

Yves Bouchard

(Translated) We are very satisfied with the work, the thoroughness, the professionalism and the courtesy of your employee, Mr. Stéphane Lapointe. (Original) Nous sommes très satisfaits du travail, de la rigueur, du professionnalisme et de la courtoisie de votre employé monsieur Stéphane Lapointe.

Élise Béland

(Translated) The plumber was very polite and knowledgeable. However, I have to give a star because the phone service (at the administrative office) was really terrible. (Original) Le plombier était très poli et compétent. Toutefois, je dois donner une étoile parce que le service téléphonique (au bureau administratif) était vraiment horrible.

Fred Frederic

(Translated) Pay attention to your bill! This company tried to double bill me for the travel costs: the plumber's time was calculated 30 minutes before arrived + another 30 minutes of travel. Check your bill well before paying it, especially if the plumber seems to be trying to get you to sign quickly. Unfortunately, this attempt to overbill means that I cannot advise you to do business with this company. (Original) Faite attention à votre facture! Cette compagnie a essayée de me facturer le frais de déplacement en double: le temps du plombier a été calculé 30 minutes avant sont arrivé + un autre 30 minutes de déplacement. Vérifié bien votre facture avant de la payer, surtout si le plombier semble essayer de vous faire signer rapidement. Malheureusement cette tentative de surfacturation fait en sorte que je ne peux pas vous conseiller de faire affaires avec cette compagnie.

Dominique Miglierini

(Translated) Came to unclog a sink, went 2 hours without solving the problem and charged an amount of 511.69 dollars by putting the responsibility on the roofer of the roof without going to check Everything is correct at the level of the vents on the roof, the solution that I am offered is to come and have a camera and pay again for it. I absolutely do not recommend, it has already been twice that we have had problems with this company, the last one being a new boiler put by them which stopped, it took 3 visits to fix the problem in the middle of winter !! No customer concern ..... and reception very limited to the standard. (Original) Venu pour déboucher un évier, est resté 2 heures sans solutionner le problème et a chargé un montant de 511,69 dollars en mettant la responsabilité sur le couvreur du toit sans aller vérifier.Tout est correct au niveau des évents du toit, la solution que l'on me propose est de venir passer une caméra et de repayer pour cela. Je ne recommande absolument pas, cela fait déjà deux fois que nous avons des problèmes avec cette société, la dernière étant une chaudière neuve posée par eux qui s'arrêtait, il a fallu 3 visites pour régler le problème en plein hiver!! Aucun souci du client.....et accueil très limite au standard.

Marilyne Sauve

(Translated) Poor service. They came to make a quote and no follow up. I had to call back several times without return. I never received my submission. (Original) Mauvais service. Ils sont venu faire une soumission et aucun suivi. J'ai du rappeler à plusieurs reprises sans retour. J'ai jamais reçu ma soumission.

diane Fischback

Excellent service, the staff are courteous and professional. Greatly recommended specialist M Coderre

Marie Lachapelle

(Translated) Very nice experience! They answered all my questions and took the time to present me with the options available to me. The installation team were very friendly and professional. (Original) Très belle expérience! Ils ont répondus à toutes mes questions et ont pris le temps de me présenter les options qui s'offraient à moi. L'équipe d'installation était très sympathique et professionnelle.

000000 000000

(Translated) INCREDIBLY SARCASTIC LADY BAD CLT SERVICE PLEASE CLOSE YOUR DOOR A SERVICE AS HIS PITEUX GOES (Original) DAME INCROYABLEMENT SARCASTIQUE MAUVAIS SERVICE A CLT SVP FERMER VOS PORTE UN SERVICE COMME VA SES PITEUX

Jocelyne Couture

(Translated) NOT RECOMMENDED Poor customer service, it does not care about the customer, no courtesy and professionalism. (Original) NON RECOMMANDÉ Service clientèle médiocre , il se foute carrément du client , aucune courtoisie et professionnalisme .

Mélissa Sévigny-Tremblay

(Translated) Nice experience, friendly people (Original) Belle expérience, gens sympathique

Elise Fortin

(Translated) I am always a little surprised when I take care of the displacement in a submission when I am 15 minutes from their business but I understand that it is like that in the field. What surprised me the most was being hung up by the dispatch - a complete lack of civility on their part. The lady on the phone has no knowledge of customer service. (Original) Je suis toujours un peu surpris quand je me fais charger du déplacement dans une soumission alors que je suis à 15 minutes de leur commerce mais je comprends que c’est comme ça dans le domaine. Ce qui m’a le plus surpris est de m’être fait raccrocher au nez par le dispatch - un manque total de civisme de leur part. La dame au téléphone n'a aucune connaissance du service à la clientèle.

MARIO SABA

The quoting process was handled professionally by Francois Pineau, a senior specialist, very knowledgeable and a pleasure to deal with . The technician sent for the effort (Ralph Samedy), we refer to him as Dr Ralph, because he was ever so patient, meticulous in his work, thoughtful and ensured he left a cleaned environment. Like a doctor handling a patient, he did a fabulous effort, was well equipped and knew exactly what to do. Strong as an ox too. Worth every nickel !! Ww would definitely consider Plomberie Normand for the next challenge !