Reviews of Universal Mechanical (Contractor)

cheryl LaForce

I called the 24hr line twice. Yes! Not only do they answer or call back right away they offer coping strategies and walk me through the easy fix of my problem to see if I can get things working. My first call was about my well pump which wasn't an easy fix but they came the next morning. The second call I made was about the broken baffle in my septic. The suggestions helped my husband fix it.

Stephen Snudden

Great service and prices. They were able to send out a plumber, Dylan, on short notice and he did a great job. I had two jobs for them. I had previously called another plumber that charges by the job. They showed up and off the top of their head quoted me two high prices. Classic holdup problem. Don’t go with companies that charge by the job. Universal did both jobs for less than one of the jobs the other company had quoted me. Highly recommend.

Amanda Jackson

As a business, they are very prompt to reply. They have on all mechanics to take care of your emergencies. Good friendly staff.

N Y

These guys are amazing. Responsive, quick, professional, friendly and at a great price. I couldn't be happier.

Zaigum abbas

Exceptional Service!!! Jerry, the owner, was very hands on and helpful. You can tell he genuinely tries to make every customer happy. Great prices as well. Will definitely return to them for my plumbing issues.

Melissa Marcucci Grant

While service was quick, pricing was quite unreasonable.

Penny Steinfort

He was good and answered all questiond

Dean Bellefleur

24/7 service means just that to Universal Mechanical. Twice for different reasons I've had to call on a week-end, "no problem, we can fix it" and they take over the problem as if they own it. Great results, try them out when you are in need of a professional.

Carmy D

They were able to come out ASAP when I had a leak on a weekend as well as follow up during the week to ensure that the fix had worked. I would highly recommend them and will continue to use them for upcoming home projects.

John White

Try john the plumber instead. Terrible service. Did not fix plumbing downwater issue. Had to call them back again to get it flowing right. Even after that the place that they fixed started leaking again within the same month.

Ludger Hacault

Don’t call anyone else! The owner personally came to troubleshoot my 17 year old boiler. I would have been ready to replace it but he said it was in great shape and told me how I could fix it myself if I wanted to save a few bucks. Then he followed up to ensure things were ok and refused my offer to pay for his time. Honesty, integrity, professionalism...I’m so impressed! They’ll always be the first place I call for plumbing & heating needs.

andrew simpson

they don't bother with small customers called on a Monday they said they would come out on Tuesday but never showed up called back only to be treated like i was a bother to them. I guess they don't care to much about house calls.

Debbie Johnston

I called several plumbing outfits in Kingston as I needed a toilet installed ASAP at my brothers apartment.The apartment below was complaining of some water coming from his bathroom into there ceiling fan. Universal was able to fit him in the same day assess the issue and came back to install the new toilet the same day. The others I called said maybe next week! Ben in the office was very nice and reassuring. The service person was kind and reassuring as well. He called me in Ottawa to go over his findings and get the go ahead to fix or install. Thanks you so much !

Sebastien Potvin

Universal Mechanical demonstrated absolutely GREAT service. They are extremely friendly and honest with their work. I will be using their services again if required. 24HR service was ungodly fast, even in bad weather. Thanks guys!

Aaron Pritchard

Had Universal Mechanical come and replace the main water shut off valve in my house. The tech had the job done in fifteen minutes and was very personable. The office staff was polite and easy to deal with. Would highly recommend.

Al Goudreau

I had a leaky pipe and needed it repaired quickly. I called multiple plumbing companies and was told that they couldn’t fit me in today. In all fairness, it was 1 in the afternoon, so I understood. Universal was the only place that offered to send a plumber out to apply a temporary patch until they could do the full job next morning. Zack and Riley showed up on time and finished the job promptly. Great company to work with and as we begin to attack our 40 year old house, this will definitely be a company I lean on.

Brandon Wilson

Do not call anyone else. The best customer service you could ask for. Hands down best pricing , prompt service, no hidden fees. Very upfront professional crew. Thank you!

Kaitlin Verellen

I left a voicemail on Sunday and by Monday at 8am they had already called me back to book for the same day! Great service!

Joni Williams

Very prompt and professional service from Zac. He is a very easygoing, laid back fellow who is very knowledgeable. I am very pleased with his work and will always ask for him. Thanks again Zac!