Reviews of Reliance Heating, Air Conditioning & Plumbing (Contractor)

D's Canadian Outdoors

Waited around all day for a technician to replace a water heater and he finally shows up, stays for about 20 seconds and takes off. Had to leave me one of those "Sorry we missed you" cards but didn't bother to call me or even knock on my unit door. I seen this guy pull in and by time my flip flops we're on he took off. Very Unprofessional.

Stewart Park

We had no hot water. This was very unusual for us as we had seldom had any problems in this area. Called Reliance and service man arrived very soon after call. Work was completed quickly and work area left all neat and clean. We highly recommend Reliance for providing this service to home owners.

Sandra Basilone

Great service from Chris( plumber) and Nick(electrician)... between hot water tank issues and kitchen and bath issues... these gentlemen saved the day!!! Great job!!!

Canadian Tapestry & Texture Centre

Chris and John were just amazing! Great customer service. They explained everything I needed to know about my new unit for water filtering. They wore masks, and eventhough the tank wasn't the one ordered, they made sure the rescheduling for me would be soon. Very nice guys! Plumbing technician 110084 Thank you for your time! Great recommendations!

John

A very thorough and professionally conducted furnace and a/c inspection. I appreciated Tim's advice in many areas. December 2020. I just had Ian from Reliance here in Kingston repair my furnace, and this in mid-December so a dicey time of year for a furnace to be out of service. He did a great job, taking the time to trouble-shoot, explain what he was doing and come to the root of the problem - a malfunctioning capacitor. All within an hour. Ian is a very personable and competent technician. My opinion of reliance is boosted considerably!

Sandra Gregg

We wee extremely pleased with our plumbing service call. Our issue was resolved quickly and the service man was exceptionally pleasant.

billy james

He came. He saw. He fixed. No complaints. Job well done and fully satisfied with the work.

Gary Kyte

The service person John, very pleasant, very diligent would not hesitate having him show up again. Showed up on time, assessed the hot water tank, had it replaced within a few hours. One very pleased customer. Thank you John, hope Reliance know and appreciate what a benefit you are to the company.

France Laverdure

We are happy with the install and the product. However, we purchased our furnace and AC and the customer service afterwards is awful. We cannot reach the Kingston office, we always end up at the 1888 #. I’m trying to buy filters for the furnace and nobody knows who we are and how to get the filters. They still don’t know we bought and paid for the furnace. They have no idea who we are. Biggest mistake was to buy from Reliance. If you rent no problem if you want to buy it.... go with another company.

Richard Bowlby

Came to address a problem that was quickly determined to be nothing. The technician was friendly and knowledgable. I didn't leave 5 stars because he didn't actually do anything so I can really rate the work. I am sure it would be great as well, but I can't say as none was done.

Richard Harnden

quick response and excellent friendly service from local technician Chris on my broken water heater. water heater replaced at no cost to me (rental). highly recommended.

Aldo Ramirez

Water heater stopped working and started leaking. Technician came the same day to contain the leak and replaced the unir within 2 days (during the weekend). Call centre staff and technicians were friendly and efficient. I am happy with the service received.

Penn Kemp

We found the sales rep. to be extremely helpful and the installation smooth. We are very pleased with our new furnace/a.c. What a difference in air quality and even heating! Thank you, Reliance, especially Joe Eckert, for your speedy response when our old furnace died... in November cold!

Katharine Murphy

The service technician Rob was excellent . Phoning in for repair was terrible. I do not appreciate any high pressure sales pitch it is annoying and not what I was calling about . The woman sounded like she had a script and needed to sign me up for some plumbing tho g and numerous other services even saying previous owner had it etc. Totally works against what the company wants. I would not use any service due to that kind of pressure. It’s unethical to the customer and to the workers. There are other ways to Introduce services in a tactful respectful way

cavieau

Best service call ever. Fast, efficient and very well mannered..

David Smith

Had a tankless water heater installed. The serviceman was on time, polite and respectful toward my home and the work was completed with quality workmanship. He took the time to explain things and detailed options that made sense to me as a home owner. A+

Holly Eggleton

Chris has been to my house three times to repair some plumbing issues I had in my house..friendly and happy to help..Chris takes the time to answer questions and always leaves after he cleans up any mess..plus some it seems! Thanks for this great service!

David Burke

Fast turnaround on finding the issue and having a new tankless water system installed. Service guy was great!! No mess no fuss and we have hot water again within two days. Great service!!

Anthony Luiz

Steve’s courteous, prompt, and really knows what he’s doing. Extremely professional and easy to talk to.

Sara Haynes

Conner came in was super professional, knew exactly what was wrong with my tank and fixed it very quickly. He double checked to make sure everything was good to go and even gave me some helpful information before leaving.

Moira Barnes

Duct cleaning done by professionals! The Reliance team did an excellent job removing years of dust and debris from our ductwork and did not leave a trace of their work once completed. They were friendly and respectful of our home. They use the latest technology and do a thorough job at a reasonable price. Highly recommended!

Ardan Hennessy

Experienced Techs. Good advice and a friendly chat.

John E

Chris did a great job fixing my water heater today

HousedHorse

Reliance installed my new furnace on time and under budget. The salesman I worked with was both friendly and professional and delivered unparalleled service. The installers worked tirelessly to get the installation done correctly and promptly. 10/10 service!

Dave Hagerman

We recently had to have reliance come over to do a service call on our furnace. We thought that it was something very serious but after they checked everything out they informed us that it was just loose connections and Tim who was excellent as a technician solved the problem in very short order. He was very pleasant and even checked into our account and found that years ago we had put insurance on the furnace so there was no cost to us we were very impressed by this . All in all the experience was next to perfect and we would recommend reliance to anybody that we deal with. Regards Dave and Audrey Hagerman

Muck Out Productions (Santa Kev Presents)

Chris was friendly, great with my kid's, knowledgable and fast. Couldn't be happier with the experience. I know who to call next time.

Rae Marie

Aaron was very friendly and pleasant to deal with. He took his time to make sure we got the right product to fit our needs. Quick and professional installation as well.

Dennis Darnley

We had an issue with the humidifier. The technician was very knowledgeable about it and adjusted things accordingly and replaced the humidifier filter. If there was a 10 star review I’d give it......????????

Tracy vanhooser

Chris was in an replaced the tap he was professional an he social while he did his job thank you chris

mrdog doggy

I was very very HAPPY!! with the service I received from Marvin. Marvin was very thorough with his work. He explained what was wrong with my units and took the time to make sure they were running properly. I would definitely recommend Marvin to my friends.

Bejan Etezad

I have been with Reliance for several years and am VERY satisfied with their service. We recently had an issue with a sulphur smell. We called Reliance and a gentleman named Chris came. He not only fixed our problem, but he went above and beyond. He tested my water for iron and salt, helped me understand my plethora of machines that are cleaning my water, and helped me set them to cycle in the middle of the night rather than in the daytime. He didn't have to do any of that, he could have simply fixed my sulphur problem and left. But no, he took the time to help me out. I am very happy with Reliance. And thank you Chris!

Brian Zanatta

Excellent service, had a new hot water tank installed under 2 hours after a rupture in the old.

T Y

Friendly. Timely and well knowledgeable staff

judith hineman

Installer called ahead, was on time and was extremely efficient. He did a wonderful job in a difficult situation and gave me options. Left the place immaculately clean. Wish there could hire him to do all my jobs! I had a not so good experience with sales team and was not happy until the actual install Because of his work I am considering installing a tankless system in my other home

Penny Hodges

The only reason I am giving 2 stars is because the crew that installed our equipment and cleaned our ducts were helpful, friendly and professional and this was a 5 star service (shown as 1 Star) and the second star (also 5 star goes to Hayley the complaints rep I have just spoken to) - I am deducting 3 stars for the Customer Service call center and the Sales Rep. who forgot to remove the maintenance plan for the furnace and AC (this is included when you rent the equipment) I have now been on the phone for nearly 2 hours. I have been transferred to 5 different departments and cut off twice. I have had to do DPA 5 times and each time they confirmed they have the correct telephone number for me but no one - including a manager/supervisor called me back. I have worked in Customer services for 25 years and i have never come across such poor service . Needless to say as it stands at the moment I DO NOT RECOMMEND RELIANCES Customer service line

George Rollins

Plumber show up on time . Called with HIS ATA , Covid precautions taken . The young man was curtious , friendly knowledge and honest when asked his opinion . I was extremely pleased with the result . George Rollins

Gayathri Tilak Singh

Chris was very knowledgeable and quick with fixing all the plumbing issues in our house.Keep up the good work.

Al Ric

Best service ever!! I am now an even bigger fan of Reliance's services. The service expert that came to help us with our plumbing problem was awesome. The solution was elegant, simple and saved us a big headache in the future. I highly reccomend using them, we will be looking to them for future updates of our equipment, I can't express my relief that they resolved our issue.

Gary Tomlin

Never had a problem. Fixed what they needed to fix very promptly.

Ronald Hotston

ON Time and an expert on service. A fine job well done bya friendly service man.!

Kristen Brooks

John Sageloly was amazing! He helped us out with our heating issues and informed us about the water options available. He's very knowledgeable and would work with him again in the future.

Bill Visser

Tech (Barry) was great. Came, checked everything. Found the problem, got the parts and fixed it efficiently. Very professional. Went over what went wrong, what he did to resolve, what he did to test and suggestions for what to watch for if there is a re-occurrence before it became a significant issue. ((Low probability but you never know.) Offered a couple suggestions for improving efficiency of system. Can't give five stars because the reason for service call originated with an incomplete step from install 6 weeks ago...

CMHA Golf Tournament

Mike Kennedy was very professional when dealing with Reliance. Over ten plus years of service from Reliance in the home, and this was by far the very best. Recently went through maintenance as well as humidifier installation. His team was thorough, neat, and provided informative explanations of how the system works and should be maintained. Communication before and after the fact was top notch. High recommend dealing directly with Mike Kennedy at Reliance Home Comfort for all of your services needed.

Jim Butler

UPDATE TO ORIGINAL POST My initial rating of one star and the comments about the sales staff only. This is an update to that post with a new rating. I went into the local Reliance Home Comfort office to pay my buy out agreement which had actually never been submitted. I asked for the sales manager and that just happened to be the person who greeted me. When I told him my name was Walter Butler he asked if I went by Jim and I said yes I do. It appears he had received a call as a result of my initial review. We sat down in the conference room and went over the documents given to me be the salesman who sold me the AC/Heater and upgraded water heater. I want to make it clear to everyone that being old school I trusted what I was being told and I signed a contract based upon the information given to me and spoken to me by the salesman. A word of warning to everyone....DO NOT SIGN ANYTHING THAT HAS NOT BEEN FULLY COMPLETED AND READ COMPLETELY. To make a long story short after review of the documents I had and the current policies of Reliance Home Comfort we were able to agree upon a buyout amount that recovered my rebate amount from Union Gas and a fair buyout agreement that never existed thanks to the salesman who sold us the package. I was pleased to learn that that salesman is no longer employed at Reliance Home Comfort. One more recommendation if you have conflicts between what you thought you were getting and what you got....go to your local office and avoid email and phone calls. If you go to the office take all of your documentation with you. It is much easier to show somebody what took place than to tell them. I am completely satisfied with the resolution of my issues and only wish it had not come to that. That said this was one salesman who created a lot of grief and aggravation not only for me and probably other customer but for Reliance Home Comfort themselves. I hope to see a return to the old Reliance that I have become accustomed to. So for now I will increase my rating from 1 star to 3 and will update as necessary on my future experience. Walter J Butler This rating is for the sales team and tactics used that cost me over $3000. I'm an old school person where I believe a discussion and a handshake meant something. I take responsibility for not reading the entire contract before signing. Still there are things they knowingly did that kept me from receiving my rebate from Union Gas not to mention defrauding Union Gas for the home inspection that Union Gas paid for. That inspector told me the new hot water tank would not meet the requirements for the rebate which I passed on to the Reliance salesman. He assured me it would....it did not. There were several other issues but this being one of the worst will do for now. So for sales I give you one star only because I couldn't give you no stars For service/maintenance I have nothing but high praise for and would five them a 5 star rating. They have always been punctual, professional, courteous and knowledgeable and always resolved any issues I have experienced. Kudos to Reliance service people and one for sales with a warning to those considering renting or buying from Reliance. Don't sign a thing until you have read every line of the contract and have in writing everything the sales person offered you.

jason mcilwrick

The gentalman who completed the instal of our new water tank was excellent. Very professional and courteous at all times. I'd highly recommend them to my friends and family.

Susan Dion

The employee are very friendly did the job well and neat very satisfied with the work

Maddie Barill

Casey was here to service my water heater he did it quickly and efficiently, and explained everything to me. I would greatly recommend his services.

Bernice Collingridge

Paid attention to customer requirements

Marina Apperley

Great service (re: hot water tank rental and repair) - professional, quick, affordable, and conscientious. Thanks Reliance for making sure my hot water tank was replaced so quickly. Both technicians (Sid and John) were fantastic. Definitely recommend.

Matt Buxton

Bill was fantastic during our service call to repair our hot water tank. He was thorough and great at explaining the issues. He also did our year maintenance on the furnace. Thanks, Bill!

michael sutherland

service was very prompt. parts arrived same day. technical was back to install new parts before dinner time. very satisfied

Kim Lambert

Arrived well within the time window, very friendly and able to quickly isolate issue and resolve. Great service

Colin Holden

David was great, replaced what was needed quickly On a Saturday afternoon

Susan Duffy- Traplin

The guys were great . Very friendly and skilled at their jobs. A great experience everything went smoothly

Mary Gillis

Stay away from this company. If I could post a zero-star review here I would. Water heater leaked discovered and reported on Friday. Sunday afternoon, still not repaired. No-show on the service call, problem marked as "fixed" in Reliance's system, service guy shows up nearly 36 hours after the initial call and doesn't fix the problem. We'll get our own water heater, thanks, as I've never waited more than 2 hours for a service call on any other equipment. 8 years of payments for absolutely NO customer service. Tried to cancel my contract today but their "customer solution department" doesn't work on Sundays. At this point, do you honestly think that you have a "solution" for me? Insurance claim made, plus I've reported this to the BBB (for all the good that will do! How you have an A+ waiting with predominantly negative reviews is beyond me).

Andrew Arseneault

Excellent service, great value. Furnace stopped working, no heat. I called Reliance (Ottawa) because I heard positive things from coworkers. They were excellent to deal with, very friendly and knowledgeable office staff and service techs. They were able to get me back up and running in no time at all. They will be my first call if I need service again. Thank you Jesse, Raymond and Alain.

helene mcinroy

Excellent service! The guys were amazing!! Thank-You

Gail Taylor

The two gentlemen who did the installation were amazing. Before leaving, they made sure I was aware of the shut valve and other essential information. They also made a point of explaining why they had to replace certain items. I certainly felt very comfortable with them and the quality of their customer service Personally, I do not see why I should be paying for something that had not been upgraded from the previous unit that was installed at this address. Since it is a rental unit, I feel those costs should have been covered or at least when I asked about any additional costs for the new installation, I should have been advised that there was a possibility that there might be some additional costs given the age of the unit that was here previously instead of telling me that there would be no costs for installation. The two service gentleman took the time to bring to my attention some issues with the furnace and made an appointment for someone to come to talk to me. Your lack of being thorough with your explanations regarding the new installation of my rented hot water heater leaves me to question how much I can trust your organization on an even bigger item.

Greg Cavano

Barry came out to get our furnace going after multiple system lockouts. He not only fixed the issue, but also took the time to walk me through the possible reasons for the issue to occur, and a complete step by step explanation of how the furnace runs, stage by stage. He was thorough with the job, and gave great recommendations for how to keep our furnace running in peak form.

mary bray

We totally loved the very friendly men that came yesterday, they wore masks, put down red carpets on the way to furnace. very smart, answered all our questions & remained calm, thank you for new furnace & A/C

Starri Eyes

I had no issues with your services, and the employee was kind and quick.

Jan Fitz-Henry

Tim from Reliance came and helped me to install a Nest thermostat that had to be required at the blower. Very professional and actually works educated me on the wiring for future reference. Learned a lot and had my Nest installed Thanks Tim

Ron Kelly

I was most impressed by the friendliness and understanding of the staff. I spoke with two staff on the telephone and I was visited by one tech. Collectively they embodied all that we should expect (but no longer get) as customers. So, tops stars to Reliance and its people.

Thomas R Dean

The inspection done today by the serviceman was great. My only complaint is the time I waited. I originally booked the appointment on line two weeks ago. I got a confirmation email. I waited at home for the entire appointment two weeks ago. When I called in because nobody showed, I was told there were "problems" with the online booking system. The only available time was 1.5 weeks later (today). I'm sorry, if your online booking system isn't working, you don't make me wait another 1.5 weeks.

Ashley Gushue

Never had a problem with Reliance. They are very efficient. Last night we had a water pipe leak and today Paul came and fixed it for us ! And it wasnt expensive !!! Love Reliance.

Daniel Beylerian

the service technician that arrived performed excellent work very quickly the 24-hour service associate that took my call was excellent and very knowledgeable I'm so glad I'm renting from reliance Home comfort I have a piece of mind

Al Tri'n To Tri

Awesome. Terry called me 15 minutes prior to arriving to confirm. He showed up exactly as scheduled (at start of the 4 hour window), very professional, knowledgable and completed the work in no time. I had extra questions unrelated to the service call (about another reliance product) and he took the time to explain it to me. He even called reliance himself and confirmed how it would impact my billing. I have had issues with reliance in the past - but my experience today with their installer, Terry Hart, vastly improved my opinion of their customer service. Highly recommend Terry for any job.

Rukshana Behjat

The guy who came to fix my bath tub was very good very nice gentleman I m happy with the company service and the gentleman service who came to fix my bath tub Thank you

William David Walker

Tim at Reliance and his team were awesome with getting in to get the job done efficiently and for a good price! He was great at communicating and was professional in all areas to do the work needed to our basement venting in order for the system to work properly! Thanks again Tim and team!

Sarah Savannah

Casey was here to service my water heater, he provided exceptional service and fixed the problem quickly. He left the area neat and clean and was very friendly

Matthew Irvine

Tim came to save the day at our house today, around 2pm. His expertise and skill is truly second to none. He is one of the best service technicians I have ever dealt with. I would hire Tim today to work with my web design company if the position was open. Even more, I had an issue with my thermostat after Tim left. Tim called me from his personal phone and promptly returned to my house Saturday morning to correct the error. We are all set and I want to thank Tim again. I highly recommend his services.

Vera Dehon

I’m so glad I got the plumbers protection plan. My kitchen sink was clogged and I called Reliance Home Comfort and within an hour I got a call back saying a plumber would be out within the hour. What a pleasant guy and great, quick job he did clearing my drain. He also offered some helpful advice.

Richard Caruso

Great service the same day. The serviceman was very knowledgeable about the water heater and how to reset the computer. He showed me how to reset the system if needed in the future. Also advised me the dip tube needs replacement soon.

Kimberly Lemaire

Our furnace stopped heating up beyond 18°c but we have Reliance furnace insurance, so I called them. Someone was at the house within 3 hours. He was kind, explained everything, and answered all my questions.

maziyar madani

Recently I have moved to a house that hot water tank is belongs to Reliance. I received the bill with delay and now I have to pay the late fee because they did not send it on time. also they are asking for three months in advance payment when I did not used their services yet. when I asked for monthly payment , then I was told to set up pre-authorized payment and they called it option. this is not an option, you are forcing customers to pay three months in advance from their pocket when they did not use your services yet specially in this COVID-19 situation that people are struggling. Forcing to set up pre-authorized payment and then charged them whatever you want and then customer should run after you to get the extra money back. I do not talk about the customer service because they were horrible. Now the owner will place a comment that say please provide your account number and full description of the issue to resolve the issue. I wish I could give them zero star, one star is also a lot for them. Nicole, in response to your message, if you would like to do something, please let your customers pay their invoices monthly without forcing them to accept pre-authorized payment.

lisa pettigrew

Chris was great on install. He was overbooked on the day back from the civic holiday and stayed focused all the way through. Thank you again for keeping the date even though I would have understood if things changed.

Dana Anbar

HORRIBLE costumer service. Never again hiring them.

WilliamandMary Watts

Excellent service work done on my hot water tank. All my questions were answered, Work area was left neat and tidy. A huge thank you to Adam for the professional, friendly service.

Corey Engelsdorfer

Chris was excellent. Very thorough. Explained everything and cleaned up after himself.

Michael Dawdy

Reliance (sales and install crew) was very friendly and helpful in selecting and installing a new furnace. We recieved prompt service and they even mopped the floor after installation. Everyone was on time for the appointments and we were very pleased with their overall service. I would definitely recommend reliance to friends and family and will deal with them in the future for our needs.

Ali Shah

5+ stars for the technician Scott. He was so caring and professional. 1 star for Reliance. We were without furnace working for 3 weeks. Unreliable and unprofessional. Finally sent Scott at the end but otherwise left us in the dark and with another unprofessional for weeks.

Leslie Pottage

The techs were very friendly and professional. They arrived on time...although we ran into a problem they were willing to return the next day to rectify the issue and were in and out very quickly. No mess left behind.....would recommend their service

Josh Mozersky

Terrible experience! We purchased a new furnace from Reliance in January 2016, in part because they advised us that our previous furnace, at 17 years old, would likely start breaking down. Well, in the first 18 months of the "brand new" furnace, we have had the following problems: 1. The new ductwork was improperly installed, with large gaps (over 1 cm) between adjoining pieces. 2. The condensate trap leaked and had to be repaired. 3. The motherboard inside the furnace malfunctioned, shutting down the furnace on a freezing winter day, and needed to be replaced. 4. Utilities Kingston detected a gas leak and "red tagged" the furnace (shut it down) until a service person arrived to inspect and remove the tag. This is a bad furnace that is still on a two year, 100% satisfaction warranty. Yet, I have been chasing Reliance down for over *two months* to get a replacement furnace installed. I have made close to a dozen phone calls and numerous emails, and I still haven't heard back from anybody. The only thing more frustrating than the furnace has been the customer service. I wish I had gone with another company back in 2016, maybe Haven.

Wanda Reddekopp

February 2019 our 50 year old furnace gave up the ghost. We called Reliance. All of the people we spoke to or dealt with were friendly, professional, knowledgeable and helpful. Each time we were sent a customer satisfaction survey - we responded positively. But the bottom line is - since the initial installation - we've had 6 visits of repair guys! (All Reliance persons) Either a heating issue, and AC issue or a humidity issue. Each time - something wasn't set right. By the time the problems came to light - the survey was history - with no opportunity to express our dissatisfaction. I sure hope everything is all set to continue working now. What a pain.

Kelly Robinson

Just had our yearly furnace/air conditioning cleaning done. Excellent service. Our technician, Joe Varrette was A++. Best experience yet with this company. Thank you for a great job.:)

Zack McDermid

Had no hot water, called and Dave arrived very next morning, was friendly and fixed it in no time, great experience.

J C

We had our furnace quit working over night and had no heat in the middle of winter, an appointment was booked and our technician arrived early morning. Our tech Greg called prior to arrival advised of eta. Extremely punctual, and showed up when advised. Came prepared to enter my home in (PPE, booties and tools ready) Quickly diagnosed the issue, and ordered parts for permanent fix. Greg was extremely polite, and took extra time to explain how the furnace works and why the part that malfunctioned caused the furnace to stop working. A step above what he is here to do, I definitely appreciate the extra knowledge. Thank you Greg for your quick friendly service.

Alan Barlow

Technician arrived when promised. Very knowledgeable and helpful. We were impressed by this level of service.

Christopher Cabral

As a new home owner, I love having reliance hot water tank rental, water softener rental and the plumbing protection plan as a peace of mind. Their in home technicians are fantastic, especially Paul who has come to save the day on multiple occasions and gone above and beyond what I expected!

Bob Millard

Promptly diagnosed the problem and walked me through the details of the problem.

Cegull Elliott

Your Plumber was on time and an excellent technician. Always smiling and very efficient. We really liked the guy. Adella

marion lennox brown

Associate was professional, knew what he was doing and very respectful. Very pleased with associate as he explained the problem and how it would be fixed. Was very refreshing!

M. Ruth Ainsworth

Great service by Ian. He arrived on time, did a thorough cleaning of the furnace . Taught me about opening vents for the winter & closing for the summer. And when he found out that I didn't receive a winter cover for my a/c unit, he had one shipped to the house. I received it today 2018/11/07. Thank you !!

Nathan Smith

The out of country call center agents are not knowledgeable and will simply hang up on you if they don’t know how to proceed. Happened 2 times and I will do business elsewhere.

Tîμ ß

The tech arrived within the timeframe he specified, was personable, experienced, and his maintenance inspection was methodical and efficient. Thanks, Rob.

Peter Baker

We had a new furnace and heat pump installed. The Team that came to do the install did a preinstallation inspection to ensure everything would go smothly. They were very respectful and kept me informed as the work progressed. The system started up with no problems. I highly recommend Reliance and this Team in particular. The Sales Rep followed up the next day to make sure there were no issues and to see that we were satisfied. That's good customer service. Thanks Reliance.

Cecilia Tran

We had Rob came to our service tonight to get our AC up and working again in this tragic heat wave. Rob was very personable and pleasant, he took the time to explain to us what we need to do to self maintain it ourselves. Thank you reliance for the rapid service call and we are very satisfy to a great job done by Rob the technician.

Jeff Leeder

Great install. Very professional. The installers did a great job. Very professional and had great people skills.

Chris Graham

Bill was great. Explained the issue and fixed it quickly. Very pleased with the service.

Jerry Whelan

I was most impressed with Will, as he offered tips, advice and information for all the questions I had for him as we just moved in last fall and this was our first maintenance service since here so lots of questions and he invited them all, I was quite pleased with his job performance and I felt like for the first time ever being part of his job maintenance as he told me what all he was doing. I thought he went above and beyond hid job. Lookin g forward to the same kind of work performance in the coming years. I like to add that he was very friendly and carried himself well, polite and even used footware covers , masked as per covid rules.

Greg Frair

Just had Steve come for a service call because my furnace wasn't working. I'm under the protection plan and they replaced the vent fan in under an hour and had me back up and running. Great service and honored the protection plan!

Woody M

Very poor customer service experience both times I have dealt with them. First time was a furnace install at a rental property I own. I found there service very unprofessional. Second time dealing with them was when I purchased another rental property with a rental hot water tank already in it. The the hot water tank did not work. While trying to resolve the issue I had to make many calls during which I experienced long holds. When I did speak with the company many of the representatives could not answer the questions I had. I received different information depending on who i talked to. Took 3 weeks before I finally got the info I needed.

Stephanie Chipman

Wow!!!!!! What great service ???? Honestly these two went beyond customer service, they took the time to walk me through each step. They were prompt and very timely, they cleaned up and made sure I was comfortable with the product before they left ???? Great job Ryan Sherman and Jaach Fox !!!! One very happy customer!!! Update: just had Dean here to service my furnace for maintenance, so helpful!!even help me set up the app on my phone!! Thanks Dean

Judy Binda

Great job ???? ???? ???? well done. Pleasant and informative and friendly

Reyanna Sangestino

Meet with John Sageloly. He was absolutely amazing and set me up with some great deals. Highly recommended.

Kirsten Walt

I have had 3 different groups of people in within 24 hours to inspect, replace and repair my hot water tank and valves. The person I talked to on the phone both times I called was polite, professional, friendly and seemed to genuinely care about the problem. The electrician, plumber and hot water tank installation crew were all great! They asked if I had any questions and went out of their way to explain things and make sure that I was comfortable. The customer service experience has been absolutely fantastic the only issue I had was that as a renter I wish they would have been able to direct bill my landlord instead of billing it my account and then get reimbursed from the landlord.

Babar Zaman

Rayn and Jeff both are very professional courteous. Thank you for doing great work.

Kate

Ian was knowledgeable, pleasant, and very helpful. He did a great job fixing our furnace!!!!

Techno Rocker

John Sageoly was super helpful and came out quickly when my furnace decide to quit on me. Super appreciative for the excellent quick service - Nikki Lapish

Tracy Wiarda

Service Rep was very polite, very knowledgeable and got the problem solved quickly. Very nice to have met.

Don Norman

You came fast and did all the needed work in a professional and efficient manner. Your technician, Ian., is definitely a keeper. He's a fine reflection on Reliance Home Comfort. Keep up the good work folks, Don Norman

little Habu

Jonathon was punctual, polite and extremely helpful. Problem was solved in a professional manner. Thank you so much for helping early on a Sunday morning!

Skye Berry

The technician, Casey, was very professional, friendly and efficient.

Nicky staver

The service man was very polite and showed professionalism ++. Very satisfied. Thank you.

Kasia Dubreuil

very satisfied. I felt very stupid because my problem was caused by 3 little batteries. I should have found this myself. But thank you, now i know better.

Dora Cruceru

They are an absolute nightmare to deal with! The furnace we bought from them had issues from the beginning. Every time they sent a tech out they said there is nothing wrong and the furnace got worse and worse to the point where it now completely stopped working in the middle of winter. You are not able to speak to anyone in Canada on the phone from this company and they will literally leave you to freeze if your furnace breaks down in the winter. We had to pay another company to come fix the furnace even though it's under warranty because their techs keep saying there's nothing wrong with it. Beware! Do not buy from them!

George Simpson

Scott was friendly, professional and knowledgeable. Great service!

Wes Holman

My very old furnace died on a Friday overnight while I was working at the end of January. Needless to say I returned home to a very cool 50 degrees. I contacted Reliance on the Saturday, and was very impressed with their commitment to bring me a completely new system by the Monday. I would especially like to thank Amy Crews who took care of contacting and dispatching her Home Comfort Advisor, Carlie Papazian to my home that very Saturday. Carlie was knowledgable, and very helpful. She and Amy were able to get me a complete new system of furnace, and AC that best suited my property and needs. They were both in contact with me throughout the process to ensure that everything had met my expectations. I would not hesitate to recommend both Amy and Carlie to anyone looking to replace, or upgrade their homes heating, cooling, or hot water systems.

Kayla Summers

The service guy called and gave us enough time notice upon his arrival. He was super polite and friendly. He cleaned our furnace and replaced the filter. Very impressed with his service. Out of all the employees that have come to service our furnace, he is by far the best so far!

Dawn Matheson

We had great service on our furnace and a/c from Rob this morning (April 4th). He is very professional, personable and helpful. A good visit.

Josh Turner

Worst customer service. I've been trying to contact them to cancel my hot water tank rental for the past 3 days. I get put on hold and have been waiting up to an hour each time. They have no issue picking up their phones for new customers but once you request to cancel your account they place you on hold. I am resorting to writing a review on Google for someone to answer my request to cancel my account. In September I required my hot water tank to be repaired, it took THREE separate visits to replace the plastic spout to a brass spout. My hot water tank was leaking for almost a week straight before they could fix the problem..... Oh if you love a call centre that is not knowledgeable after hours then Reliance is a perfect fit for you. I've switched to Home Aire Care and am thrilled that I can speak to a person who knows how to provide excellent customer service.

Joe Delavalle

Really happy with my experience. David is a fantastic technician who knows his stuff inside and out. Unfortunately I needed a new furnace but David was quick to bring in John Sageloly from sales who went above and beyond my expectations. Will be going with reliance again.

leslie

The repairmen showed up on time. They were very friendly and took care not to track in dirt, etc. The repair was quick even though they had to go and get the parts. Very happy with Reliance and I have used them for over 8 yrs.

Liza Minns

The technician arrived on time and fixed the problem promptly. He then recognized a separate issue and saved me another service call by completing that repair at the same time. Very impressed with the service.

Francois Marineau

Reliance home comfort provided us repair service for our rental water heater. The service was rapid and professional. Reliance representative was courteous and knowledgeable. He answered all my questions. Excellent service. Thanks FM

David Davidson

Reported the presence of a warning light on our furnace Thursday night, furnace was still providing heat but just this yellow light. Service arrived Friday 4pm and determined that it was a normal state, not a problem at all. Kerry was very helpful, showed me where the user codes were located inside the furnace.

Michael Dingee

The technician did an excellent job replacing our water heater. He brought the necessary items such as mats to cover the floor to the furnace room. He also change the piping where need ed to ensure the heater worked efficiently. He also explained the workings of the new heater in a very thorough manner. Overall; excellent job. Regards Mike Dingee Home Owner

Kat E (Reading is my Happy Place)

I have to say the great service I received from Chris was very unexpected. I have had plumbers in the past that just came in, fixed the issue, made me feel like I was the problem and left. I enjoyed the fact that he was able to explain the problem to me without making me feel like it was something I did wrong! All in all a great experience!!!!

Nadine Partridge

Leaking tap and toilet repair

Jon Egerton

This company is horrible had them come in to fix their water heater (it's a rental) it was fixed but the guy shut off the furnace in the middle of winter leaving my wife and kids with out heat. Then had another issue with their hot water heater called for a tech and the earliest they could come was 72 hours leaving my family with out hot water for 3 days. If at all possible DO NOT DEAL WITH THIS COMPANY we will be switching to union gas or some other company. Any of the 5 stars you see are fake reviews I have not met one person happy with reliance home comfort thanks for reading and please avoid this company

lenbot

Outsources everything doesn't care about the customer

John Joubert

I just want to say that I was extremely pleased with the visit from the technician from reliance very Charming very knowledgeable very friendly and very quick everything was back up and running and hot water was coming out of the tap before you know it kudos to Alliance excellent job!

Jordan McGregor

I find that some of these companies can be hit or miss but this time reliance hit it out of the park with their service! I had a reliance tankless hot water system rupture. The crew was there the following day and told me the unit needed to I find that some of these companies can be hit or miss but this time reliance hit it out of the park with their service! I had a reliance tankless hot water system rupture. The crew was there the following day and told me the unit needed to read be replaced. The tech Adam, Went above and beyond and switched out the units the same day when realistically it should have been done the following week. I couldn’t be happier with the service

Nancy Bygrove

I am very happy with the response time of Reliance. The technician was knowledgeable and friendly and explained the water heater problem to me. I am a single mom and I get nervous when things go wrong with my house, but I felt comfortable and confident dealing with Reliance.

ryan Oliver

Technician was prompt and efficient in completing repair of my furnace!

Brian Cumming

Knowledgeable sales rep; good competitive prices and equipment; excellent and timely instatllation. thx.

N Y

Had an issue with our furnace. We have been paying for reliance system protection since buying our house, covers you for all repairs. Called reliance and the technician was at my house 10 minutes later and promptly fixed the issue. Amazing. Highly recommended.

Sherry B

This was a call for Electrical problems. This would be the second time I call with a list of things to be done having to do with electrical problems at my home. Mike who came came for the second time was just amazing! Not only was he very knowledgeable and quick to know how to fix the problem, he was very courteous and professional. Everything was done and replaced if it needed to be . I would not only recommend the Reliance’s electrical, heating / ac as well as plumbing maintenance programs for very little a month. But if you need a great and knowledgeable electrician- I highly recommend You ask for Mike.

Alison Pinkerton

Brendan and Kyle were extremely efficient and professional in their installation of a SmartAir5000 furnace. All aspects of the new furnace were explained in detail and are easy to understand. Excellent service! Friendly and trustworthy service technicians!

David (Dave) Patterson

The company (Parks Cooling and Heating) providing the replacement tank were professional, thorough, timely and careful. They arrived on time,laid floor covering and ensured the tank was properly drained before disconnection. They also ensured that the replacement tank was properly installed and reviewed the installation and settings with me. D. J. Patterson

carla barton

Meet with John Sageloly from reliance and had me set up for a new water system reverse Osmosis with a new furance and central air conditioner. I am very happy i called and he had me all set up . Thank you

Rob Pellizzari

Had to wait 30 minutes to pay my bill terrible customer service

Mitchell Nielsen

Great work, they were very helpful and professional! I spoke one-on-one with the manager as well who was very helpful in rescheduling and answering all the questions that I had.

denise huckson

Can’t say enough good things about the service I was given. They worked hard replacing my water heater. And it is working well. Thank you denise

Gordon Davis

Greg came out and checked everything quickly even though the sound was gone, and made sure it was set to go. Appreciated the speedy service a Friday before a long weekend especially.

Aiden Tasse

Our service was excellent as always, Dave was very efficient and polite as well as knowledgeable about the appliances purchased from Reliance. He completed his service efficiently and cleaned our air conditioner well. I was very pleased with his service.

Diane Cooper

Service man (Kerry )was prompt, courteous and well informed. We are very satisfied with Reliance and have always been able to count on them for service.

Marissa Fosse

If you're looking for a company who will book you an appointment, never show up, and tell you after 3 follow up phone calls that "someone will call you back" but will, in fact, never call you back, then "Reliance" is for you! This is the most unreliable, least customer focused company I've ever dealt with. I guess they really don't want new business if they won't even show up to an appointment or call me back to explain what happened.

Darren Clark, U.E.

Replaced leaking rental water heater with haste and hassle free. Made call Monday afternoon - Technician here, completed replacement, cleaned up and gone by 11:00 Wednesday. Extremely satisfied.

Laura Loader

Great service and response! The installers of our air con were polite and professional, neat and explained everything. When a minor fix was needed the repair person was dispatched quickly and again, professional, friendly and courteous. Great to work with!

Scott Brown

My hot water heater suddenly failed so I called Reliance. They had a technician at my home within and hour! Barry was very efficient with the repair and courteous. Thanks Barry!

Anabel Almeida

Called Reliance today for no hot water issue at my elderly parents' home. Thermostat replaced one month ago, but now no hot water again. Was promised that someone would tend to it today by 8pm or perhaps a bit later. No one showed up, and no one called. Currently on hold now for 1 hour and 15 minutes, trying to get through to their '24/7 - 365 days a year' number. All I want to know is if someone will show up tomorrow. Ridiculous. I think perhaps that only one person mans the phones for all of Ontario past 8pm.

sharon holland

It turns out I was sent the wrong iron filter to begin with a double tank when it was a single tank that did the job better. The plumbers sent here to do the work they were told to do were great however unfortunately once a sale is made by salesperson zero follow up happens! If you have issues they almost never get back, always have to call to speak to a manager or try to, that's never an easy task either so far.

JasonsVoice1

Curtis and Mike were amazing, professional and worked liked dogs in the heat to get our new a/c and furnace installed. They were very nice and answered all of the my questions and kept their heads down and worked like trojans all day to get our new system up and running smoothly. Could not be happier keep up the good work and give those lads a raise. Sincerely Jason Portieous

Lisa Blair

The gentleman who was assigned to repair our noisy furnace exhaust was fantastic! He was kind, diligent, and thorough!

Nicole DeGenova

Regarding your Reliance technian: Chris Id # 110084 The tehnican was very professional and very pleasant to deal with...... He went above and beyond to make sure the work was done properly.....I must say I was impressed when he wore the plastic booties over his shoes also.......greatly appreciated Chris you definitely are one of the best in your Feild........I can't thank you enough.......

T & S Tucker

Excellent service! Problem fixed and process was explained in depth. No charge to us...all covered in plumbing protection plan. Definitely recommend Reliance! Great customer service!

Lisa Tripp

The plumber was professional, on time and fixed my toilet quickly. He told me about other services and gave me a very informative sheet with all the services included in my protection plan.

Brenda Myers

You should know Tim Pierce was just here servicing our furnace on our new home. He had a calming professional demeanor and explained clearly all the important details for the care, use and maintenance of our equipment! His suggestions were valuable and cost effective! I am sure you realize he is a valuable asset to your company! Thank you!

Theo Graham

Bought a home that came with an 13 year old Hot Water Heater, tried to cancel the account and just own it outright. Reliance wanted $400 to buy it out. Or $150 for removal of it and pick up. (They charged the previous owner $35 x 12mn x 13 years = $5,460, without a single visit, single upgrade, or repair) I told them they had made enough money on this water heater, roughly 3x over it's value. The Customer Solutions person, corrected me and said more like 4x. They offered me a deal of $200 to buy out the account, which is about $200 too much. Or they could pick it up for FREE now. I phoned back multiple times to get clarity and discuss this matter, but Reliance is only interested in renting forever and when you're done with them....charging you on the way out the door. 0 of 5 Stars. The business model this company runs is pretty low brow.

Barb Prouse

Barry was absolutely excellent. Went above and beyond. Also very friendly and personable.

Erin Brown

The Reliance home installers (Jeff and Jack) were kind and courteous to both myself, my family, and my home when they came to install our water tank. They worked quickly and went above and beyond to ensure things were working to our liking.

Jean-Francois Godbout

So I called them because I have a pipe leak in my house. They told me that somebody's going to come the day after from 4:00 to 8:00 PM. So I mobilize myself at those timing waiting for their personnel, even if I had friends activities during that time, but I thought that a water leak at my house was more important than a friend activity. So Im waiting and at 07:50 PM I called them to let them know that their worker never came yet, they told me he was on the way and will arrive soon. So eventually he never came. I called them the next morning and I ask them nicely and politely what happened for them to let me down like that. They told me that they are sorry by reschedule me an appt the next day. I told them that I will call somebody else and thank you. Bad experience with a company that I'am a customer since I got here in Kingston because im renting a water heater from them. They really need to review their customer service policy when its time to serve customer.

Alison Sivers

I was impressed at how quickly I was able to book an appointment despite it being a busy time for the company. The technician, David, was personable, knowledgeable and efficient. I would happily recommend Reliance to anyone.

Carol Martin

Very fast, professional, clean installation of my new rental water heater. Casey and his work mate were courteous and efficient, clearly explaining all I needed to know. Highly recommend! ????

Heidi Penning

The plumber was friendly and came on time. Took less than an hour. Very happy!

Anita Heyd

Was my yearly service on the furnace. Excellent service, the tech took time to explain different options and made suggestions of how to help my furnace run more effectively.

Roger Raju

Reliance technician Tim came right on time, as scheduled. Explained and answered all my concerns and queries. Cleaned the furnace and suggested the right kind of filters to use. Explained how our HRV works and showed how to clean it myself. Tim is pleasant and professional to deal with. We have this gas furnace for three years and never had any issues.

Matthew Cook

My furnace stopped working overnight, I called Reliance 7:30 in the morning and they had a tech at my house before 10am. He found the problem, found the replacement part in stock at a local supplier and had the issue resolved and my AC running again before lunch. Very happy with the service technician and the maintenance plan, saved me hundreds of dollars.

Geoff Wickham

Appointment made with no delay. On time. Problem fixed. Professional service.

Emilio Ciccarelli

Greg was excellent and Reliance has always been there when I needed them!

Gina Callaghan

Service was excellent. Tim, the technician that came was professional and courteous. Very happy with the service we received. Thank you

Carol McCreight

excellent service...friendly and knowledgeable associates.

Hal Wilhite

Our Service Technician was Matt. He's one of the best we have ever worked with over the years. He was punctual, professional, respectful, very courteous and pleasant and had all his tools for the job. He was also careful with the carpet. I am impressed and would give him 6 stars I could.

Nicole Lucas

Fantastic and very professional from start to finish. They helped us with getting a new furnace, central air installed and even helped us with our electrical panel upgrade! 10 of of 10 would love to have them back for other upgrades. Thanks so much!

Don Rioux

Excellent service! The technician was friendly, especially for a Sunday call, but above all very knowledgeable. It took him no time at all to find a broken wire on my A/C. Once the wire was fix he insisted in ensuring that the A?C was outputting the right temperature and everything else was up-to-par even though I said that it everything was working fine now in the the house. A very satisfied and now "cool" customer. :)

kyrra

Mr. Evan's performed excellent work. He was fast and very professional. Reliance in Sault Ste. Marie area is fortunate to have Mr. Evan's on their Team! Highly recommended!

Donna Ammon

Had a thorough inspection of my furnace - barry took time to explain everything and showed me what i needed to do for regular upkeep - very pleasant and polite

Elizabeth Macdonald

Water heater assessed to determine cause of ongoing noise .. conclusion: boxes placed too close to air intake grill ... action: boxes moved and space around water heater opened up

Erin Priest

Very professional and quality service. Explained everything in detail. Highly recommend. Same day service!

Conrad Villeneuve

Hot water tank blower/fan replacement under warranty, great job by Kerry of Reliance. Works very well. Thanks

Kathy Bedard

William #112155 came by for a maintenance check on the air conditioner. He was prompt, polite and very professional. He made time to see if I had any questions and answered them all. Maureen

jason wagner

Bill our reliance gas installer was exceptional here in Cornwall. Polite, clean and very thorough. He made our choice in Reliance an easy and smooth experience.

Dayna Pennock

Everything about RELIANCE was super simple and a great experience. From sales to installation the service was great. Everyone really knew what they were doing and made me feel confident in my choice to go with them as a company. I highly recommend.

Kelly Woodcock

Barry was very good at proving info. Barry was very friendly and curtious. Very satisfied with my service!

Jennifer Harper

Hot water tank went out Monday night and couldn't get a technician in until Wednesday afternoon, so that was a bit disappointing. However, technician came as scheduled and got the job done in a jiffy. Quite satisfied with the work.

Pierre Atchison

Excellent service and highly professional, Bill went above and beyond to get our hot water back up and running.

placentiabayboy

Terry the technician who completed the repairs on our hot water tanks was polite, quick,effective as we do have our hot water again. The service he provided was excellent with a nice clean workspace!!!

Roger Barker

Commercial customer. Called to have our hot water tank serviced on Thursday November 4. They came and a part needed to be ordered and it was ordered by 3pm for next day delivery. Then when part was shipped directly here, I was to call …

John Tofflemire

We had our Sales Rep speak to us on Feb. 25, 2017. Sean Hennessey. Talked us into doing the furnace and air system upgraded on Feb. 28. I had to take the day off work for the install. The installers came, nice guys, did good work.....EXCEPT, they told me they could not do the air conditioner, as their truck was too small and they did not have torches. I didn't learn this till too late before the furnace was removed. The installer tried to get another guy to come out to install the air conditioner, but could not get anyone. He told me to ask for a Saturday install. He said someone would call to schedule an appointment for the air conditioner. My wife and I left several calls, emails and text messages for our sales rep, Sean Hennessey.....NO luck. The only people I can call is the main Reliance number. Even the Kingston office number sends you to the Toronto call centre. It has been a week, have no call from ANYONE about scheduling the air conditioner to be installed. Worst customer service ever. Do not buy from Reliance. Find a reliable contractor, and get them to do it. PS - part of the deal we got was 8 months free rental. We received 9, according to our contract to make up for the day I had to take off work. Problem is Reliance just sent a bill, but only gave us 3 months paid. Looks like that will be another battle....

Brent Leclerc

The guys were very polite, thorough, and very informative. I would definitely recommend their services to anyone

Lise Allin

Reliance's (excellent) plumber Paul Lesage came over today...on a Sunday expecting to repair a small pinhole in the hot water pipe for water leaving the water heater. He fixed this right away then spent a patient two additional hours tracing, cutting and removing L joints to finally find one in which a tiny plug was stuck, occluding the hot water pressure in all eight sinks and three showers in out B&B. Paul, you are our hero! All good now...and I'm one satisfied customer! -- Lise Allin, Owner, St. John's Inn

Kay Laz

Bill Melbourne was friendly and efficient. Having the protection plan in place meant I didn't have to worry about what the cost to me would have been.

Cindy Chatham 04 chatham

The service tech (greg seely) was very friendly, and seemed trustworthy. Although he couldn't answer all of our questions, he promptly set up an appointment with someone who could. Will use reliance services in the future.

Rob St Pierre

Excellent service couldn’t ask for better I recommend Mike for all my service

Verna Cull

Chris, was the plumber that was sent to my home. He was courteous, respectful, thorough, and went over and above to ensure my issues were resolved. I would recommend him and Reliance. They have always been prompt and all of the people that have been sent to my home have done a complete and thorough job.

Chasity Stone

The technician that came out to fix the unit was timely, courteous and professional. He helped our family secure the best deal and had the unit working in no time flat. He also ensured that we had an appointment booked to replace the hot water tank. Thanks Reliance Guy!

Michael Deloughery

The serviceman (can't remember his name - he's team member 3621) called first and arrived when he said. He was quick and thorough and polite. This is why I switched to Reliance years ago and have always had great service.

Vanessa Meesters

My parent use them to repair the pipes under their sink and were very impressed and would recommend to others!

Nelson lascelle

RELIANCE HOME DISCOMFORT I got my proposal on Jan 3rd 2019 bought the furnace Jan.23rd 2019 the Union gas comp. put the gas line in may the Reliance co.put the furnace in in June 24th I was told they would get in touch with Union gas to put meter on no response despite several calls to Reliance. I got in touch with union gas myself in Sept. they had no contact from Reliance Union gas came to put on meter and there was a leak got hold of reliance fixed leak because of all the problems and wait times was promised a $500 check from reliance Sept.18th. enbridge gas showed up last week to put my gas line in as per reliance order. talked to worker and he remembered putting my gas in in may. wow if I hadn't done the leg work my gas would not be hooked up until after October 1st. . nope no check yet they say it must have gotten lost in mail. they called today Oct 7th to offer me a visa card! I said no. when told of the forthcoming check I bought my wife a ticket to Edmonton to see our Granddaughter. the installers who work for Reliance are great. I'm talking about Matt, Randy & Lance. the office and director people don't know if they are coming or going will not recommend you to my friends and neighbours Very upset Nelson Lascelle

Ben Leung

Very quick response, service was excellent.

Mario Pagliarulo

Excellent plumbing service for low pressure from kitchen faucet and broken pipe replacement for furnace humidifier

Oceanna Jewell

Chris was great! Very friendly and knowledgeable about he products. He was fast and courteous. All my reliance interactions over the last 2 weeks have been good! Guys have all been nice.

Mike Powers

Technicians were courteous and professional. Hot water tank was replaced quickly and in less time than I expected. The clean-up was very well done and wouldn't of known they were there except for the new hot water heater!

Ashley McGraa

My service appointment was set within a few days of my call to the company they worked with my schedule which was a bonus they had tons of available time slots. Chris was the tech that came he was polite and professional. He came in with a smile and friendly conversation, put covers on his feet so he didnt track water on my already dirty floors. He was quick getting the job done!!! Thanks Chris!!!

Duncan McDonald

Our old water heater stopped working, we knew when we bought the house it was on its last legs so were prepared to replace it with a rental from Reliance because we'd used them at previous residences. We called them first thing the next morning and they were out to us (an hour from Kingston) with a new tank that afternoon. As it turned out the current one was installed with many code violations so we had to work through alternative solutions with them and they had to return a day later. The entire crew was professional, friendly and efficient. We now have hot water and are very happy about it!

Tyson McConnell

Asked to get an Ethernet cable installed from one end of the house to the other, finished the job quickly and were very friendly. Would recommend.

Pauline Nolet

Met with John Sageloly, and he set us up with a new furnace with central air. It was fast and easy, everything was very well explained, and John was super friendly.

Shannon Jarvis

Cory came during the time period given... early... and called before hand. He was here for maybe 10 mins and fixed the issue. So grateful to have our hot water back. He was professional & kind. Thank You!!!!

Les C. Cseh

Recently signed up for the monthly plumbing plan, as finding local plumbers who are good and are not booked ahead for the next month isn't easy. Reliance gets you a good plumber within a day, and the plan seems to be a very good deal for general maintenance/repairs. And then I went with Reliance for replacing my furnace and air conditioner with a very efficient and super quiet Carrier system. Both sales reps I dealt with were professional and not pushy, nor did they require a 60-90 minute selling appointment. Customer service and installers were very responsive, they let me know when they were arriving, used masks and distancing. One part of the install wasn't available, so they gave me the option of temporarily installing a different type of filter until the one i ordered arrives, or rescheduling.

PhilTara Clavette

Fixed our hot water problem quickly. Knowledgeable technician and friendly. Recommend Reliance Home comfort to everyone.

Janene M

Rob from Reliance was great. This was a Spring tune-up maintenance. He was able to look at our furnace and change it to be from constant low-heat to the two low/high heat, plus also confirm that the A/C install in December 2020 was OK and we were good to flip over (eventually) for summer heat. He replaced our thermostat as it apparently wasn't working properly. Thank you for great service!

Robyn DeGray

I had my ducks cleaned for the first time and it was a great experience. The guys took pictures to show before and after and even showed you the filter when they were finished. They were neat, tidy and left no mess behind. Great job!

leslie

William arrived right in the middle of the time window, called when he was minutes away and super friendly. He showed me how the humidifier worked and how to maintain it. He answered questions before I even knew I had them and asked if I had any more several times. I find William to be very pleasant, knowledgable and efficient.

Kathleen Robb

Prompt. Solved the problem. Added value by educating us on our system operation. Very personable, knowledgeable.

F and S

excellent service

Emily Bergeron

The sales rep, Nick, was super. Provided great advice. Thrilled we called Reliance.

Pluto

Rob was informative and kind. The job was done quickly and done properly inside and outside. Great job Rob, see you next year!

rusty golfer

Our technician Matt , that was sent by Reliance today to perform some plumbing repairs was on time, early in fact . He was very courteous , neat , and displayed a professional approach in the work he performed . He was very courteous to us . We are very satisfied with his work and would not hesitate to recommend him . People say don't buy into these protection plans but you are buying into peace of mind for 24/7 365 day protection at unplanned surprises that could occur and add costs up in a hurry . Thank you Reliance !

Pamela Robertson

My technician was Sid Morton (#111793) and he was excellent. Very professional and friendly. Explained what he was doing and where the issue was and how it would be fixed. I would recommend this company if all the technicians were like Sidney. He was early for the appointment and very aware of the protocols that needed to be taken during COVID-19.

Gary Petro

We chose to use Reliance as we needed to get our Heat Pump replaced and they offered a full service package at a fixed monthly price which is good on our budget. Both the Sales representataive and the installers were great to deal with. Install was done timely even with the supply chain limitations.

Daniel Boisvert

The team that came to my place were exceptionaly professional, courteous and clean. The enterprise name is A W Heating & Cooling from Brockville.

Marv Makulowich

Annual furnace inspection - very thorough and helpful professional advice on maintenance. Only issue that I had was that your telephone receptionist had an extremely strong accent and was very difficult to understand. I was very close to giving up and going to another company. Recommend a receptionist who can communicate clearly especially by phone. Many thx.

mac M

The service was well done, timely and professional. All of my questions were answered. Thank you!

char phillips

Allan was amazing!!! Provided quick and professional service. Would highly recommend Allan @ Reliance Home Comfort!!! Thank you for the Awesome Service!!!

Leafsloyalty

The sales representative Jill, was first class. She identified our needs and explained in detail the advantages of our purchase. If I need to buy something else in the future I would contact her without hesitation. The installer, (sorry forgot his name) was top notch as well. He explained the installation thoroughly and after he was done he took the time as well to educate us on our product. Couldn't have asked for the process to go any smoother. Thank You Jamie

Cinde Schweitzer

Satisfied would be an understatement regarding the service I received from a polite, informed , and courteous technician - Chris Meade- who serviced a water heater at a rental property under not the best of situations. I received product information additionally which I found helpful and cost effective and am now seriously considering an upgrade in both water heater(s) and furnace(s) in my units. I hope I can take advantage of Embridge rebates should I decide to move forward with rental products from Reliance in the near future, saving literally thousands of dollars along with free installation and upgraded energy efficient products from Reliance.

Daniel Greg Mayhew

Greg Foley was fantastic came at 3:00 had air conditioning working in 35 minutes thank god i had reliance plan no cost to us great service Greg M.

Vicky Hanninen

Met with John today from Reliance. He took care of my request for a new furnace & AC install. Fast, efficient service.

Asuri Prasad

The team came down to replace the hot water tank at our home. They were efficient and did a super job. No mess very neat work. Much appreciated

Candice Lyon

I had chatted with someone online who was eventually helpful. My issue was that the hot water tank was given back to them and we were still getting bills for something that wasn't connected or on location!!

Anna Parker

They were very professional

Kyle Jones

I've dealt with reliance for about 6 years now. I had a furnace installed and multiple hot water heater contracts. I had them come in to upgrade my hot water tank from a 40L to a 60L My payment went from 12$ to 25$ a month which i expected. They put in a refurbished hot water tank that was damaged all along the bottom. When i confronted them about this they told me if they were responsible for the repairs then why does it matter if they put in a used tank? not only is this thing damaged, It's not aesthetically pleasing. Within the first year it broke down and leaked all over my basement 4 times. Each time they sent someone over who claimed it was fixed. The 5th time they finally replaced it and put in a brand new unit. I'm not impressed. Minor issues with their work like venting pipes not glued and just left loose on my furnace outside. Today i called to attempt to set up pre authorized payments and they told me i would have to print the form, fill it out and send it to them by mail. The other option is to create an online account. I attempted to create an online account but my bills don't have my billing number on them. So now i have to call and request my account number just to create my account. something that has taken me literally 10 minutes with the utility, gas and other hot water tank rental companies has now taken me an hour. Be careful of rental contracts. You can never own the appliance. If you want to get out of the contract you have to buy out the 5 year term and pay for their contractor to remove the tank. so just to be clear you payed for the thing many times over and they remove it and use it somewhere else. I won't be giving them my money again in the future.

Andrea Anich

Casey was here servicing our hot water tank- he was great and very professional! I recommend him to everyone!

Lauren Parker

Amazing company to deal with. Thank you Reliance!

Jack Bakker

Mike was awesome. Did various electrical work for us. Would have Mike from Reliance back anytime. Great work.

wendi conrad

John was very informative and helpful. He is very good at his job and i would recommend Reliance for quick service both with initial appointment and installation date. More reviews to come..

D WIlson

Excellent & service & quick appointment time

Michelle Alfano

David was great - on time, friendly, knowledgeable, efficient. Thanks for the great service!

Keri Wolsey

I called at 8:30am as my hot water tank was leaking. Took the day off and re-booked meetings to be home. Called back to ensure that the tech that came had a gas water heater on the truck in the event it needed to be replaced. Turns out …

Stephanie69 Couch

The tech for our boiler system that came out was awesome! Explained so much and in terms it could be understood by a non tech person. I believe his name was Barry. Highly recommend Reliance and their staff

Monica Burger

This is the second time I have used Reliance. The first was for an emergency call for my AC unit. The problem was resolved quickly and efficiently, the technician was very helpful. This is my first experience having a furnace and central AC unit so I decided to sign up for the Protection and Maintenance plan for my AC and furnace. Greg came to do my 1st yearly maintenance and I found him also friendly, and efficient. He showed up on time which I appreciated and he explained some basics to me, which I found helpful. I feel that with my plan and the service I have received to date that I have peace of mind. Thanks

Diane Richer

I forgot to get the guys name that was here this morning but he was by far one of the nicest people I've met through Reliance. I asked quite a few questions and not once did he hesitate to answer all my questions and concerns. Thanks again

Sandra Delorme

I thought the Maintenance person was awesome , he knew what what likely wrong with the furnace and it fixed quickly and the furnace is working better then ever! Thank you!

Sheila MacIntyre

Ryan and Tyler were very efficiant and knowledgeable. They were very friendly and quick to answer any questions or concerns. They did an excellent job. Thank you so much.

June Lemieux

Prompt, reliable, friendly, courteous service. I received a call about 20 minutes before Greg came. Perfect time to get my cats out of the way.

Android C

I have a tank from reliance. I had it upgraded the other week. I mean they respond fast enough. But with the price of copper watch what they do in your place. The tech who replaced my tank saw my setup and cut out a huge piece of copper pipe and replaced it with plexy. No reason to do it he just wanted the copper for scrap. He also wrecked the main line water valve to my house which is now leaking. So I have to do an emergency water shut off to my house with the city to replace the valve myself...

Amanda Hanna

Ben is a fantastic Rep. He came twice and was informative and friendly. He also followed up after my install. The install team was friendly and professional. They completed the project a day earlier than expected. All was done well! Thanks! Ian came to repair our furnace. He was super fantastic. He was friendly, knowledgeable and efficient. We would welcome him back for any service any time! Thanks Ian.

Tina Devenney

I have a plumbing plan with Reliance. I have had to use it a few times and the monthly charge which is very reasonable is well worth it. Yesterday we had a pipe leaking in the basement. I call Reliance they sent a plumber out and had the situation fixed in no time. The plumbers name was Chris. Chris was very knowledgeable and very personable. Reliance has just introduced an electrical plan which we are considering. I would highly recommend Reliance for this service. Worry free.

Ronald Beehler

Reliance maintenance yearly checkup went extremely well. Your man was punctual to arrive, pleasant to talk to, and very professional! We are very pleased with his work. We can say "a job well done".

L Elliot

Casey and the guys came and did great work made sure everything worked before they left. Awesome work thanks again

Angela Finlay

Great service provided by technician Rob yesterday. Friendly, on-time, professional - spent time explaining things to us, and gave us some very helpful hints on our equipment (recommended a cheaper and more effective furnace filter, for instance). Excellent customer service!

Ross ARNOLD

I had a furnace installed in my garage last summer. It was installed by a subcontractor who had absolutely no idea what they were doing. The installation had several safety and compliance issues that I had to redo and correct myself. The trench they dug was at points less than 8" and in a location (my garden) that was susceptible to damage from my cultivator. They damaged both my concrete and garage siding with their trencher. They totally disregarded any input from me. They installed a damaged unit. They installed the electrical panel cover both upside down and inside out. The galvanized venting had to be replaced with stainless by company staff a few months after the initial install. They left a mess inside my garage and did a butcher job of running their wire. It took quite a while to get an undamaged unit. So far it has taken at least 5 visits from them to inspect or correct issues and I still haven't heard anything about repairing the damage to my garage. Company staff were good to deal with and professional but they didn't want to or couldn't fix the mess the subcontractor left me with. Just a bizarre experience and a year later is not completely resolved. If something seems to be an easy and professional install beware.

Debbie Matte

Very impressed I called to report I was having a problem with my hot water tank and a repair man Cory was there within a half hour of my call. He was courteous and efficient my tank was fixed in minutes.

Doug Menard

Very professional and efficient.

Allison S

Basically a scam company? I had to assume a predatory rental "agreement" when I bought my house (Reliance took so long to email me the documents that the former homeowners were threatening me with legal action). They didn't service my water heater when a tech came out even though they are contractually obligated. They have already charged me for the entire cost of a furnace but I would now need to pay more than market value to buy it out OR $700 to have them uninstall it so I can start dealing with someone reasonable. Brutal.

Gary Burridge

When they were running late I received a phone call. The service technician also called. He was friendly,informative and skilled. All my contacts with Reliance have been of a high caliber and I have been very please with the results. Could not be better !

Sofija R

The monthly insurance plan is definitely worth it. Anytime there is an issue they come and either fix the problem or replace the part at no extra charge. The servicemen are always friendly and helpful

Chelsea McLeod

Had Reliance Home Comfort replace my old Furnace and install a brand new unit with A/C. Could not be more pleased with the work done and the time management displayed by Spencer McLeod & Derek Harvey. Would highly recommend having these two guys do your installation of HVAC equipment.

lakshay raheja

Extremely unprofessional and not responsive at all. I have been trying to book an appointment for more than 40 days now to replace an old exhaust fan in the bathroom. They booked me 4 times and cancelled the appointment ever time at the last moment. Now they told me that nothing is available till August. Because of the delay on their end, the return policy on the exhaust fan which I bought has been expired. Now in case of any issues with the fan, I will have to bear all the cost. I am extremely disappointed and I am looking forward to discontinue all the monthly maintenance services which I purchased from reliance.

ryanwilde1

Great experience. Barry (RNK1691) was very helpful in desifiring the problem with my A.C unit. Barry is also very knowledgeable with all products that Reliance offers. I would definitely recommend Barry to other Reliance customers.

Sean Hulan

Terry was exceptionally professional and courteous. He answered all my questions and explained what he was doing all through the repair. One of the most pleasant service calls I have ever experienced. We were back up and running in no time. Ps Tim card

Sky-Lyn Spin

I was without my facilities for 1 week, allen was awesome. He came back from the Thursday until today and solved the problem. I am very happy with the results. Thankyou.

Beverly Byrne

Eric St.Amour was the service man who did the work at my house. He was kind, easy-going and helpful. He completed the work quickly and efficiently. I am very happy with his excellent skills.

S Marisetty

They charge you a good amount a d send an outside contractor who has no clue about the job and is in no mood to finish the job. Regret going with Reliance. This is exactly what I was trying to avoid .

Gary Martin

Jack (service tech.) arrived on-time and quickly assessed my problem with the Tankless Hot Water unit. He explained to me the problem and I agreed with his solution and he was finished in no time!! Excellent Customer Service and a very courteous Reliance representative. Overall a very good experience!!

Fiona Campbell

I had a water softener installed and the technician Eric was efficient, courteous, professional and communicated well - everything from his arrival time, to the installation, to how to use the system.

Colin McRae

Chris and Tyler from Reliance were awesome. Complete removal and install of furnace and AC unit were done in five hours. Home was left clean and tidy. They explained everything they were doing along with a detailed explanation of how to operate the new equipment. These guys deserve a pay raise for sure. Thanks again, cheers.

Katherine James

LAZY, the girl that answers the phone knows nothing of the business she works for. The plumbers tell you common plumbing pieces at Home Depot are hard to find. Lies! The plumbers talk bad of each other. We had to call reliance over and over to have them come back and finish the job. The shower cartridge change out is now a week long project we still have the plumber coming back tomorrow . BRAVO I have the 3 stooges of plumbers working on the house I really feel confident about their work and you should too..NOT

Jason Biggar

Sales Associate John Sageloly was awesome , felt like a buddy came to hang out. Easy process.

Jason Buick

Technicians were polite, professional, thorough and left everything clean and tidy. Thank you.

Andrew Thomas

The Reliance technician (Barry #1691)was excellent. Called before arriving; explained what he was doing and suggested regular maintenance things for me to do; the most thorough and informative maintenance visit we have had,

Elizabeth Cowan

Last night our older water tank developed a crack & started pouring water all over the cellar floor -- we turned off the intake & then spent an awful lot of time shovelling water down the drain. Luckily it was a Reliance rental unit, so we were able to phone Reliance & they sent us Jack: a first-rate repairman & so pleasant & cheerful. He saw the old tank couldn't be fixed, took it away, & installed a new one. It took him a good five hours to do it (in fact he's still outside caulking the new vent), but now we can flush toilets again & soon there'll be hot water to wash in, thank goodness. We couldn't be more satisfied with the service.

Diane Siegwart

We had our furnace serviced by service tech David Van Bakel and after discussion we decided to upgrade to a new high efficiency furnace. Home comfort advisor John Sageloly walked us through all our options and answered all our questions and concerns. Both of these gentlemen were very professional and very knowledgeable. There was no pressure on choosing what type of furnace to go with. We were quite satisfied and would highly recommend Reliance Home Comfort.

George C

Very professional and got the job done super fast =)

Katherine Hall

We moved into a home with an existing rental hot water tank. Calling to speak with someone from the company is more painful than root canal! So we purchased a hot water tank elsewhere, and now have an old rusty tank in my garage because Reliance has locked out their employees and will not accept their equipment back. When you try to speak to someone they try to see you more products or hang up "by mistake", so unprofessional. Do not use this company!

George Ross

Great service. Really appreciate the local branch calling to remind us of our annual maintenance

Lori Viotto

Excellent service! Thanks Mike.

Elizabeth Billings

We have a new furnace installed. It's working great and we are pleased with the professionalism of the team.

Karen Kelsey

I called Reliance at 7:30 am because I had no hot water. The customer service agent was very polite and helpful. I was told a service person would be at my home within 4 hours and they would call on their way. This enabled me to go ahead and go to work then meet them at my house when they were coming. 2 hours later the service person called and said they could meet me in 30 minutes. THAT WAS GREAT! The service person arrived on time, diagnosed the problem, explained it to me and promptly fixed it. EXCELLENT!

Steve Young

We are on our four week waiting for our dustless heating system to be fixed. We where to receive a call in 24 hrs that was a week and a half go still waiting

Robert Ray

The subcontractor did a very poor unprofessional job on the install. Reliance promptly sent their install team out to fix the botch job. Their install team were extremely prompt and efficient. The reliance employees went above and beyond to ensure customer satisfaction. I have plans for another install. I would use reliance contractors again but not have a subcontractor do a Reliance install - the subcontractor has no vested interest therefore no real pride in the out come.

Marie S.

SO HAPPY with my Service!! Sid was exetremely knowledgeable and helpful!!! He Explained what issues I was having and different options to approach. Definitely recommend Reliance :)

Allan Wang

Service is great! Very quick and knowledgeable about their products. Would recommend.

Richard Tompkins

Flawless - service defined. Thank you!

Greg Vallee

I recently got a new hot water tank installed, the installer did a great job quick and clean work. Will call again for future work.

Victoria Thompson

I had spoken with representative at length. Asked for diameter of H2O tank. He said 23 and 28. My husband opted for 60litre tank. On delivery it was 90litre tank. And installer said they are same diameter just taller. We kept the large. However i think further education would be in order for reps.

Allanna Larmour

Chose Reliance Home Comfort for all of our essential home systems heating, cooling, water softening and Iron filtering and duct cleaning. Amazing workers very polite, punctual, cleaned everything up! Everything installed and done as arranged. Thanks to all and special thanks to Angela Lafleche!!

HEATHER BLAIR

I’d like to thank Ben, Curtis, the two Mike’s and Nick for the install of my new furnace and air conditioner. They were all very knowledgeable and congenial. I’d be happy to use their services again in the future. Thank you!

John Kent

Rob came to do the yearly service on air conditioner and furnace. Very friendly and informative. Cleaned air conditioner and furnace left no footprints as he covered his boots. Great job well done.

Chelsea Jamieson

Rob is the most helpful Furnace expert we’ve come across. He was able to determine all sorts of little things that were contributing to our heat not working optimally and he located the source of beeping that was driving us nuts for weeks. It turned out to be the gas meter outside, but it was coming on at the same time as the furnace every time and everyone else was so confused. Rob figured it out when others just thought we were crazy. Thank you Rob!!

christine cheeseman

The two Electricians arrived on time were polite and professional. Did way more than I was expecting and offered great advice. I felt like friends had come to repair my electronics.

Steve K

Not impressed by product but repair service is 100%. Technician, once again arrived on time, was courteous, and thorough. Unfortunately I have had 6 repairs on the same new power vented hot water heater within 2 years of having it installed. If reliance ever improves their product selection to match their service they will deserve 5 stars and have more satisfied customers.

kelly thieroff

Quick repair of hot water heater.

Troy Tahhan

We had two great guys great attitudes very professional called before they came and installed and cleaned up after they were done Thank you so much !!!!!!!

Caronh60 Guess

Service call made about noon. Had a repair technician by 7pm. Service person was great. Explained the issue and repair was done quickly. Would highly recommend.

Tonia Bonnell

The service was amazing .Mile explained everything very clearly .He was friendly .I would highly recommend him .You are lucky to have him on your staff.

Amber Wease

Have been having issues with hot water tank going into vacation mode, was 2 weeks dealing with other rental company and found out my rental was taking over by reliance and I couldn't be happier. I called and a technician was set to show up between 1 and 5 they showed up within a hour of me calling and fixed the issue as well as explained everything to me and reasons as to why the issue happened. If I could give 10 stars I would, thank you so much from Ian at reliance you made a bad experience much better.

Rodney Boisclair

Bill was great curtious and polite. Was here about 5 minutes after he called. Fixed the ignition sensor on my hot water tank and glued the exhaust pipe that was just sitting in place. Something that could have been quite dangerous. Then the furnace kicked on and noticed that it was pretty noisy. So put in a order for a new part right there and then. Gave me the invoice and wished me a goodnight and then on his way. Great service appointment, thanks Bill

Donna DesChene

A big thank you to Sales Associate Mike Kennedy who took the time to go out of his way to provide me with all the information that Reliance has to offer. He explained to me the benefits in replacing my old boiler and hot water heater tank and how by doing this I would be saving money. He also explained how I no longer need to worry about the iron in my water staining my towels, sheets, toilet bowls ect. Who knew reliance provided a water filtration system for this. He arranged it all to happen in a professional and quick manner. It is so nice to be able to have someone call you back immediately and follow through with what they say.

Andrea Goral

Prompt service! Technician was friendly, neat and fast. Would use Reliance again.

John Stahlbaum

Aaron Savage was on time, polite, professional, courteous, knowledgeable, and a pleasure to deal with. I could write an essay, but why, .. highly recommend he and will gladly deal with him again

Nac Covering

I had some plumbing issues at my house and reliance came quickly, fixed the issue, and charged a fair rate. I will be getting them for future jobs as well.

Glenda O'Reilly

Your technical expert Greg Seeley was very friendly and extremely knowledgeable. He went above and beyond to not only quickly diagnose and fix the issues with our furnace and AC but to also explain what the problems were and make excellent recommendations for present and future heating and cooling needs.

Serge Labbe

We called Reliance the evening of 8 April because our hoy water heater was no working and leaking water. They promised to send someone the next day (Good Friday) between 8 am and 1 pm. Barry (Team Member # 1691) called in advance and showed up at 11 am on the 9th. He was extremely helpful and thorough, and very courteous, explaining everything to us. He summarised saying that we needed a new heater and phoned Reliance, insisting that we needed a new heater the very same day. At 2:30 pm the same day, Ben (Team Member # 14475) arrived with a new water heater and proceeded to install it. He too was most helpful and efficient. By 4 pm, we had hot water once again. Many thanks to Reliance, Barry and Ben for such a rapid and successful response. Hope and Serge Labbe.

Bob Hynes

Chris was very professional, knowledgeable, and helpful. He arrived when said , got the job done quickly. Very good experience, i would definitely use them again .

Jessica Dugas

The local Reliance Home Comfort team took care of my families need immediately. The technician who serviced us was friendly and efficient.

Marianne Walsh Martin

Chris 110084 was very knowledgeable. Good at sharing information with an 'elder'. Determined to install the softener. Created a plan and followed through to a successful installation. Very diligent. He rescued a 'no installation' and turned it around to a successful one adding 2 hours to his job here. Thanks, Chris. Marianne

Lulu Bella

Barry is an awesome furnace guy. Really figures out the problems and solves them. He is brilliant.

Ashtin Mountney

Chris and Andrew are absolutely amazing! Chris even got my tap in my bathroom to work again without me having to buy a new faucet which was fantastic! Thanks again Andrew and Chris you guys truly made this an easy process and we're very willing to explain everything and answer all my questions. Thank you so much!

Shannon Guy

Called as hot water tank was leaking. Told could not get appointment for 3 days. Leaking became worse, started flooding basement rec room, called back and advised them of new situation, told my appointment was now 4 days out. Called local plumber, was at my home in 1 hour. Couldn’t fix issue as it was a rental but contained the leak. Called contractor re damage cost, $4000, need to ripe up and replace carpet as well as ripping out wall that is wet. Independent plumber and contractor to my home within 3 hrs. Home Reliance not in home for 3-4 days for emergency. Do not rent from this company, their glad to take your money for rentals but when their equipment has problems, they are happy to see your home damaged. Rental beware!!!!!!!

Mike Northern

Rob the tech was super nice and super quick. All is working now.

Shauna Gauvreau

three "p"s....prompt, polite and professional :-)

Wayne Blackman

Service was provided in a timely and efficient manner

JoAnne Martin

Fast friendly service. Rob was amazing. He took the time to explain what had caused our issue. He was thorough and a true professional. We have always had amazing service!

deborah thomas

Chris was great outstanding service. Very polite and a great worker. Thank you for sending him so quickly.

Shirley Savage

Amazing experience having our water softener and reverse osmosis system installed. Chris was professional, explained how to operate the systems in detail as well left the job clean, tidy and neat. I highly recommend Reliance Home Comfort for your water needs.

Melanie Jaeger

service technician was excellent. initial telephone receptionist was not as helpful, but her manager was

Molly Trousdale

The workers didn't close the door when they left and I don't mean like they closed it over and it didn't latch, like wide open for anyone or anything to come in.

Jenifer Leeder

Right from the first phone call to inquire about a new hot water tank the staff were really helpful and accommodating. The installers were polite and friendly. Really impressed with the service that I have received.

Gerry Brosso

Very pleased with today's results. Connor, Jack and Mike were very professional and thorough in the manner they accomplished their work. They were excellent representatives of Reliance Home Comfort.

M

Seven months ago Reliance came into my home for two plumbing issues. The plumber Paul was excellent. At the end of the service I paid Paul in cash the full amount and he initialed paid in cash. Seven and a half months later I get a letter from Reliance that my account is in arrears. (Their accounts receivable must be a mess, who sends a letter 7 months later!) When I called the toll free number the lady asked for proof. Not only did I provide the proof, but the documentation clearly showed I over paid by a couple of dollars. I am more offended that I got the letter in the first place. The lady I spoke with was very rude. I had proof that I paid, where was their proof that I didn't pay? Because I was frustrated and offended I explained I wanted to be reimbursed for my over payment along with 7.5 months interest. The lady said "you only overpaid by$1.68 and you want to be reimbursed?". I said "You wanted me to pay you when you asserted I didn't pay, it works both ways." I further explained if I went into a store and paid $120.00 cash and the bill was $119.00, I would get change of $1.00. It's the principal of the situation. You don't send letters to people when they DON'T owe you money!!! Interesting how she expected me to pay when she thought I owed money, but now that she is in arrears with me she doesn't seem to think she should pay me. Is this how big companies work? Will never ever use Reliance again. Humiliated and Offended!!!

andy sachse

We are extremely happy with the whole installation process. Showed up exactly when they said they would. Both Installers were very courteous and professional, and did their utmost to …

Amanda Lafleur

Professional services and the tech was amazing!! Highly reccomend

Louise Belanger

Chris, the plumber, was polite in answering all questions I had. He was considerate while in my home. No parts or mess were left behind. He found the problem and promptly fixed it.

Al & Patti Hannah

The service was quick and repairs were done very professionally

Arun Mehta

I had a heating & cooling protection and maintenance plan for 3 years. Not once did anyone come for any maintenance work. When I called recently I was told that I should have called to schedule a visit. This defies logic. Most companies would at least call and remind you that a maintenance visit needed to be scheduled. Not Reliance Home Comfort. They happily pocketed the money for 3 years knowing fully well that no one had called and no visits had been made. Shame on you. Cutsomers beware!

Rosemary Metzloff

I was pleased with the excellent service. They were very respectful of our house and cleaned up after the work was completed.

Sandra Zellick

Great service! Barry was prompt, polite, friendly and very helpful. He was extremely conscientious and considerate of our home. When leaving, explained what he had done and how we can care for our furnace for optimal results. Great job! Thank you

X Zhang

Chris from Reliance did a great job, replacing the leaking hot water tank right before the long weekend. Very professional, very helpful, very nice personality. I am really happy with his job.

sheri chaput

I placed a call at 1:30 this morning because of a burning smell coming from my heat vents and the furnace shut off. The best they could do for a priority 1 call was have someone come out 48 hrs later while we are without heat. I have a maintenance plan with them and they have no technicians available. There is no supervisor available. It’s safe to say I will be canceling my plan and in the event a new furnace is needed, I will be getting it elsewhere. No service = terrible service ????

david joy

Very impressed with Reliance Home Comfort ..the person at the Call Center was very nice and extremely helpful, and got me a Home repair call for the next morning. The repair man was also extremely efficient and curtious ...he had my whole water heater off and a new one installed within 2 hours. Highly recommended

Bob Markowski

excellent customer service and helpful/educational annual tune-up.

patricia lewis

Excellent service. Explained everything he was doing. I'm very pleased.

Tina Belleau

The reliance representatives that came to install our purification system did a very professional job clean and very courteous

Lynn Sauve

Excellent, prompt service. The technition was very informative and courteous. He found the problem quickly and had our house warm in no time. Thank you!

Deborah Lessard

I had hot water issues. When I called both times I had issues, they gave me the best appointments available and the service was amazing. Thank you.

Dakota Bracken

The guys were great they were super nice got the job done didnt make a mess just wonderful if recommend them to everyone what a great company

Melaine Osolinsky

Tim was reliable, friendly, and efficient with the replacement he did. It was a very positive experience. Thank you so much!

Mathew Hamilton

Reliance did a great job. Mike Grant did an awesome job setting us up and the installers Bill and Kyle did a great job and were respectful of my home when installing!

Colin Swance

The technicians was very professional and friendly as he conducted his work in a timely manner

Margaret Rhind

Corey was professional and efficient ! He came early, called before arriving , was polite and courteous ( and a great sense of humor ) Got the job done, explained everything , and I now have hot water and heat again , I am a very happy grandma ! He tidied up before leaving and made sure everything was working . I’m very impressed

Chad Sole

Both employees were extreamly professionals and more then willing to accomadate in what ever fashion was nesseccary to have me happy with the end result. Would someone please give these guys a raise there are keeping customers happy, which in turn makes them priceless. Thanks for the great experience and a job well done boys!

Anna Hul

Has always been amazing service and kind and helpful staff. New upgrades make it an even better experience.

Jessica O'Farrell

Woke up Sunday morning with no heat, was expecting to have to wait in the cold until Monday or Tuesday to have it resolved, but Reliance sent someone out for service Sunday afternoon because they knew how cold it was outside! Our service guy Tim was really professional and patient trying many different things to fix it. He resolved the issue and stuck around for 30 mins to make sure it continued to work and warm our home. Thanks Tim!

Robert Boyce

Great customer service, techs very professional. Would recommend to anyone. Sales rep Tyler was very well received.

Sabrina Skcih

Did an amazing job. Was very professional and friendly.

Todd Peddle

Originally signed on with National which was bought out by Reliance. Did not want to go with Reliance because of previous bad experience, found out not much has changed. Was given a quote of 472.00 to remove water heater. Told me that they …

rroybarman

Very inexperienced and unprofessional water heater technicians. I called them for a leakage from the plumbing they did when they installed the rental water heater years ago. Technician came in and tells me that they don't cover these issues although they might have installed it in the past. Opens and closes the gate valve for the cold water. As soon as he leaves, the gate valve starts to leak as well. Later on in the day I myself fixed the original leakage issue. Regarding the leakage on the gate valve that the technician left behind, when booked another service call, the next day, another technician phones and addresses me as "hey" as though I am his buddy. He asked me about the issue, and I explained to him what happened. After listening to me, he mentioned to me that it is a common issue, so he'll come and get it fixed with in half hour. Ten minutes later he calls me again and tells me that the leak was already there, so he'll cancel the service call and won't fix the issue the other technician created by messing with the gate valve. Later it took myself and my neighbour about another half hour to fix the mess the first technician left behind. Absolutely unreliable bunch of water heater technicians with whom I would rather not deal with in future. Not recommended.

Ihor Dejneha

My AC was up and running in no time! Excellent, prompt service and Greg did a great job. A personable young man!

Eugene Tay

Techinician was very friendly and explained what we should try moving forward.

Bruce Curwood

They were knowledgeable, helpful and professional!

Neil Carter

The two professionals (Ryan and Tyler) that completed the duct cleaning in my home were very knowledgeable, thorough and polite. I am very pleased with Reliance Home Care.

John Sageloly

John Sageloly came by today for a consultation. He was amazing and a huge help! Highly recommended

Tawny Vosper

Brutal service 35 minute and nothing resolved , transfer 4 times. I would not even give it a star. Tawny Vosper

Adam Ralph

Just wanted to know if they sold reliance transfer switches. They were more concerned about creating an account then answering my question.

Mihkel Dunner

They guys were great. Friendly, knew all the answers to my questions and fix the problem quickly! I feel confident in Reliance to fix any issues I have quickly.

fred potvin

Awesome service. They were able to provide a free in-home consultation the same day and installation of new furnace and A/C two days later. Air quality upgrades, energy savings and peace of mind. Could not have asked for more.

Pat Laverty

Our furnace quit working at 6 pm. I called Reliance and explained what was wrong. The woman at the service center said the earliest repair time would be the next day between 7 and 11. I said that was unacceptable as we had no heat and I pay for a full service plan. She said she was sorry but that was the soonest we could get anyone. I called another Reliance service number and they told me the same thing. However that service person said let me call and see if we have someone on call that can help. She found a serviceman and he came within the hour and repaired my furnace. If I had not pursued the matter with Reliance I would have had a cold night. That second woman offered the service we expected. The first person was totally unacceptable and made me think we needed to find another company to do business with.

N fre

Sid was the best plumber in the universe He provided exceptional service and went above and beyond to do a great job

Stephanie Rancourt

My problem was solved quickly within 15 minutes of my tech being here. He called before coming. Was polite and knowledgeable.

frnchse17

Tim came by to check an issue I thought I was having with my water tank which turned out to be ice in my furnace. He explained the issue in great detail so I understood completely. Also gave me troubleshooting to fix the problem. He said that if I continue to encounter problems after it defrosts to call back and somebody would be out to fix the problem.

Allan Johnson

Great job and very professional

Jen Aylsworth

I called Reliance on October 12th as our owned water heater unit stopped working. I selected a new rental unit from Reliance and scheduled an installation Oct 13th between 1 and 5. My husband waited until 4 and then let me know they still had not arrived. When I called the main number they said they sent an email to the installation crew to contact us with their ETA. I left for work at 5pm and then called my husband at 8 who advised they No Show/ No Call. I called customer service who made inquiry and advised that the unit was out of stock. I asked why no one let us know and the attendant couldn't explain or advise what was in stock. Needless to say they lost a contract and we are headed to Home Depot in the morning to purchase another one. Terrible Service!

Auralee Smith

Met with John Sageloly today. Got a new furnace and ac. He was very helpful and and understanding of my needs. Very professional and quick install next day!!! Thanks John!

Ash

I am so pleased and thankful to the technicians that came to install my new water heater rental. Alex and Justin were very pleasant and professional, they answered all my questions and went so far as to explain what they were doing and why it needed to be done. For a first time homebuyer it is a relief to have people who know what there doing and can trust that they'll get the job done right. Thanks again for the awesome service!

Liliane Lund

Extremely pleased with the excellent service & customer care given by William (#112155) of Reliance. Took the time to explain every issue we were having with our a/c. Making sure we knew what we should be doing to maintain optimal efficiency. Making sure we had a good understanding of the workings of our unit. Ordered the needed repair parts on the spot, ensuring all issues would be addressed immediately. An A-1, top notch technician!

Phil Neary

Fast, efficient service on my hot water tank Thank you

Elizabeth Phieffer

Greg came to my house today within 3 hours of my call for service! My furnace wasn’t working right, he fixed it and explained what he had done. With our rental plan there was no charge! Also the customer line rep was prompt and fit me in right away. What a great experience!

Mat M

Technicians Conor and Nathan were A+++. Very professional, speedy and friendly service. 3/5 stars because I was without hot water for almost a week. The part needed to be delivered to my house before I could arrange for the repair service. Reliance needs to have a more efficient way of conducting business.

Stacy Shane

Some aspects of this company are good. We currently rent our furnace, water heater, and air conditioner from Reliance and we definitely appreciate the convenience of having systems that are covered if they malfunction and the cost isn't completely unreasonable. However, we were definitely not happy with how difficult it seemed to be to get someone to come and actually install our rented air conditioner. We had three consecutive appointments in which no one showed or called to indicate they were not coming during the scheduled time. Each time we called, the representative we spoke with was pleasant enough and assured us that they would get to the bottom of it, but it just kept happening anyway. The whole experience left us feeling like our time wasn't valued and that our business isn't very appreciated. On the day of our third scheduled and missed appointment we finally had someone show up at 4 p.m. - they were supposed to be there by no later than 11 a.m. - and I suspect they finally showed up because at that point we were quite angry and frustrated. Everything was completed and installed with no further issues - although it did mean that after all of our wasted time from the previous no shows that the plans we had for that night had to be cancelled. But I guess at least it was finally done. After how upset we were though, I have to say I was surprised that no one from Reliance made a point to follow up with us to apologize for the hassle and stress this caused and to ensure that we were now happy. So not great customer service.

Tammy Parks

My water tank starting leaking and Reliance sent technicians to replace it right away. The technicians that came were very professional and went above and beyond to help me out. Very pleased with their work. Thanks Again, Connor, Nathan and Matt.

Mario Mathieu

Air Conditioner was not working properly. Called Reliant at 11am and they had a technician booked to be at the house between 1-5. Tech was here at 1 and had repairs done in half an hour. Awesome.

Sarah Batt

We had our hot water tank replaced. First the came and replaced the gas valve but unfortunately that only worked for a few hours, we called and the next morning they came and got us a new hot water tank! Very professional, intelligent workers. They were very clean, careful and wore masks at all times. 10/10 would do business with them again and recommend to other people.

Clayton Dionne

Kerry Roy was very professional, he diagnosed the issue very proficiently. Also order new part for heater that I didn't know weren't working properly.

Rick Douglas

Aaron was very professional and easy to deal with. Got me what I was looking for and got an install date right away for me.

Maryjane Munro

Reliance furnace and and central air installers were respectable thorough and tidy they did an awesome job thank you they put in a long day

Leanne Crawford

The workers were polite and did their job without any interference in my day.

Jennifer Bardy

Chris was thoughtful and thorough making sure I understood what to expect from our new water softener and filter system.

Doug & Mary Story

Leaking toilet in en suite. Called around 1:00 pm, technician was here around 3:00pm. Amazing. Fixed the problem fast and efficiently and helped me with another plumbing issue. So glad I bought the plan.

Erin Atkinson

Wonderful service. The service man was courteous and friendly and very thorough. He made some changes and gave suggestions that will improve the functionality of our air conditioning. Will use again, and would recommend Reliance to my friends.

Steve Brown

Yesterday our gas meter was replaced and our water heater was tagged as we have a bedroom located close by. Bill Melbourne was awesome. He arrived on time this morning and was pleasant, knowledgeable and extremely professional. He is a definite asset to your company. Thank you so much Bill.

Laura Lee

Tim provided excellent information about my furnace and air conditioner. He did a thorough job cleaning the furnace. Tim is a great customer service representative and service technician for Reliance. Thanks Tim!

Sylvia Verissimo

I would formally like to thank Barry for all of his assistance and customer care he provided. He was very knowledgeable and educated me on what the issue was, maintenance of my A/C and how often to service the equipment. He took his time to explain things and was patient with me. I was extremely impressed by his customer care and hope that this note could be put in his file, and that he be formally advised on the great work he has done !!! Thank you for the blessing . Sincerely, Sylvia

Lindsay Strachan

Technician was wonderful. He went above and beyond and explained all of the work thoroughly.

El Steve-O

The guys who installed our furnace and hot water tank where very nice and respectable. Plus very informative on what they where installing. Recommend to anyone!

Matt Mawer

My hot water tank was leaking. I called that afternoon and a repairman was out to the house the next morning. Very professional and fast.

Katie Charette

I haven't visited and don't even know where it is, but their telephone customer service is irritating at best and not helpful.

Ray Ingram

Servicemen were courteous and on time! Work was done succesfully!

cindy j

I have had such a problem with this company and lack of attention to the customer. I have made calls to this company to have a new hot water tank installed and they did not remove their old non-functioning hot water tank. I have called countless times and booked time off work via Tues and Thurs and waited for a tech s to remove. One day one tech said he can't do it by himself. I waited all day and took time off work to get this tank removed. Did this again and found the techs say they can't remove it not enough clearance in basement..I find this hard to believe we they installed the new tank. I have requested to speak to customer service and they simply say if you tank the tank out yourself we will have a team pick it up at your residence. If I could do that I would simply have taken it to scrap. Secondly I have called to get explanations on billing and they keep adding interest onto my account in a week it is been $30. I have waited on the phone to speak to billing and you get placed in a queue and wait and wait...and the department is only available from 9-5. I cannot access my on-line account as they blocked my access. I don't think that is legal and I am quite prepared to take legal action at this point. There is no customer operations manager as I repeatedly have been denied to speak to them. Also, I understand there are many unhappy customers and Reliance does not care about the customer.

Mellissa Hennessy

had our HRV system looked at. william from reliance was great! he was informative, helpful, and showed me what the problem was and how to avoid moving forward. very helpful and professional !

Bridget Maitland

Technician John Sageloly was very helpful and answered all our questions highly recommend

Dorothy Mundell

Concerns addressed immediately. Advice given where needed (and asked for). Polite, friendly and respectful. No charge!

Ken Norris

Gentleman was nice & polite. Thoroughly went through system with me and maintenance completed - twice ????. Gave us a couple tips to help with humidifier as well. Wore boot covers in and out of house and thoroughly cleaned humidifier and actually swept up the mess WOW. THANKS FOR THE GREAT SERVICE

Bonnie Byrne

Today (August 30th 2021), I had John Sageloly come to my new home to sign me up for a furnace/A/C instillation, and Water Osmosis. He was professional, knowledgable, and caring about his work. He was my representative at 211 Glen Avenue in 2019, and was exactly the same. He is an asset for Reliance.

Gordon Gray

Fast and efficient service. The bottom line price was way less than expected. Many thanks to Kendal, John and Kevin for the superb service and taking the time to explain everything. I would recommend Reliance Home Comfort to all my friends.

Tim Waldinsperger

Excellent service, very helpful Technician (thank you Rob!!) And trust me, become a plan member.... today would have cost me well over $400 but through my plan I didn't pay a dime!!!!!

Jenn Carefoot

Thanks to William #112155 for excellent customer service

Kesi Isaacs

Excellent service, knowledgeable, and very professional. Thank you Reliance. Archie and Abner Garraway

Mark Smith

Very good Service provided

Andre Pharand

very happy with installation done by professional people recommend the reliance products

Ivan Mousseau

John Sageloly....was totally awesome! He helped us get a new furnace:) We are soooo happy for his service. Thank-you John

E.T. Butts

I am always completely satisfied with the inspection that Ian completed on my furnace. He is very knowledgeable and has superb people skills. He is an excellent ambassador for Reliance and I look forward to having him as my preferred technician in the future.

Terry Kyte

I had Reliance come to my house today to do some plumbing maintenance. The plumber, Matt, called to say he was on his way and he showed up at the scheduled time. He quickly assessed what needed to be done and began work immediately. He had all the tools, parts, and resources he needed. He obviously knew what he was doing and completed his tasks without issue. He was very professional, knowledgeable and friendly, and made me feel comfortable knowing that my plumbing issues were correctly resolved. I was very impressed with Matt and the work he did. I would highly recommend Reliance, and Matt in particular, for any plumbing issues that anyone may have. Two thumbs up for Matt!

Moyra

Mike and Jonathon came to install a new furnace in my mom’s house. They were not only very friendly, but very efficient and did an excellent job! Thank you! I highly recommend them!

Dawn Pressey

Chris and Andrew were very professional and answered all questions we had. They put the softener in the spot we wanted in a neat and tidy manner. They took time to explain the system. Would recommend them to family and friends needing water softeners. Thanks Reliance Team.

SEAN BULLOCK

Not much worth saying.

CIndy Jeffries

Tim installed our new thermostat and was a very professional and knowledgeable gentleman he checked our furnace out and it was 15 years old and he said we were on borrowed time which he made a referral to Ben who came and talked to us about getting a new furnace which we decided to invest in within 2 days Curtis and Mike came and installed are new furnace these two gentleman were friendly knowledgeable installed our furnace within a few hours Ben called back to check on how the installation was going and was all completed we are very happy Reliance customers and we will continue to be Reliance customers thank you to all the Reliance team

Sara M

I was very happy with Reliance for their no contract service plan and the first service call we made. However, today our house is freezing and they can't come until the next day. Unexceptionable considering we pay for a monthly service plan and there's going to be freezing temps tonight.

Lisa Bell

Had David from Comfortech address my issues with my hotwater tank. He was excellent, highly recommend him!

Al Neale

We had no hot water in the morning. After contacting Reliance, the repair was comp,ete in less than an hour.,

Melissa

Randy and his team were very knowledgeable and professional during our AC installation. Made sure the new unit was installed in the best location possible and was thorough and communicative throughout the process. Efficient and cleaned up old unit. Would highly recommend.

John Sylvester

The service technician was prompt, courteous and helpful. He pointed out things I should know and promptly followed up with the Reliance office about concerns which they promised to address. Rob was excellent. The only issues were that the air conditioning unit was much older than the supposedly new unit which was installed in 2018 and the service contract was not canceled as the new units were still under warranty.

Larry Comte

Efficient, courteous and quick repair

Terry Baker

Bill was very efficient and friendly...made us feel at ease...great work!

Amber Scott

What a great team! Friendly service and very happy to answer all your questions. They did an amazing job and I couldn't be happier with my new efficient furnace. Thanks Carlie and Randy for all your hard work. Every girl likes something shiny for their birthday! Haha.

Linda Benedek

Casey was very helpful and promptly took care of our water heater issue

Dianne Park

Great tech and installers!

Curtis Vanderloo

Had a leak, so I called Reliance and they talked me through getting the water heater shut off. Casey showed up the next day and provided exceptional service. He was able to diagnosis the problem and address it quickly.

Mike Dwyer

The tech was professional and courteous. He explained clearly what had to be fixed and what he was doing. An excellent service call.

Christine Wheeler

The team sent over to our home (from the point of sale to install) were not only on time, they were polite, professional, thorough and CLEAN. We had a new AC unit installed along with Google thermostat, and Google Nest Protect. We were shown how to download, set up and use all three Google products before they left. Well done Reliance ! We highly recommend this company and will definitely be using them again.

Judy Christie

Nick and Conner were the electricians that arrived to repair my light switch problem and they were amazing…. If all your technicians are this courteous, professional and skilled I would recommend your service to anyone.

Cris

Best Plumber in town! Kind and clean.

James McLellan

Water heater needed replacement - technician was very professional, efficient, meticulous, polite, very good attention to detail

Elizabeth MacDonald

I have been 3 days waiting for repairs on their rented water heater. They have now twice not shown up or called within in their window. The first time they showed up 20 minutes before the end of that window with no parts or unable to fix. Wasting my time from work! If they habe to replace tank I could be up to 7 plus days with no hot water!

LEW BABCOCK

Our newly installed(Reliance) tank less hot water system, failed to heat water on the morning of Nov.15. A call to the Reliance Service phone number was answered by a rep whose first language was not English, therefore communication was difficult. She indicated that the first time available to service my system was Nov.17. It was explained to her that this was not acceptable as there are 3 people in the household who require showers in addition various other things that use hot water, dishes, hand washing etc. After much complaining an appointment was set up for Nov. 16 which was the best she could do. Again not acceptable. A later (45 min) call to the same service call center, another agent with the same language barrier answered, and said he could request through his supervisor that a repair technician may be able to come to our home between 4pm & 8pm on the 15th . This was not guaranteed but if not, the Nov. 16 appointment would be best they could do. The service tech called about 4:40 saying he was on is way. He arrived and determined that there was a faulty GFI receptacle(Reliance installed) where the system was plugged in, and after trying to reset it a few times he was able to get it to hold. He indicated he would put in a work order for an electrician to replace the outlet. On the morning of the 16th this same outlet malfunctioned, again no hot water. Fortunately a family member watched the tech fix the problem the day before and was able to reset the GFI. Hopefully the electrician will come soon, because if this GFI trips in the middle of a shower the shock will be immediate.

Maahil Arshad

Mike was very informative and helpful! Thank you for everything!

Michael Vandertol

Once they have your phone number they call relentlessly trying to sell you on protection plans, I have said no 9 times in 6 weeks. I have asked 8 Times to be removed from the call list and still they call. I am now on hold for 92 minutes to lodge a complaint. The Worst Customer service, I was shopping for a new Hot Water Heater and now I am shopping elsewhere.

Lorna Flunder

Was the best service ever very professional

Ron Leakey

Just had a new furnace installed. Chris and Tyler were friendly, efficient and professional. I would highly recommend them and reliance to anyone

Peter Cleveland

Tim was timely, pleasant and very helpful. Solved my problem quickly. Peter

JT N

Great service as always - Steve is awesome - completed work on furnace and air with clear explanations - replaced a faulty NEST thermostat in minutes! Great service again!

Catherine Purdy

Toben came to do a water test at our home. He was very informative and answered all of our questions. We will be purchasing our water system through him when we do our upcoming addition to our home.

Amy Hamilton

I was in a pickle with our toilet and Needed someone ASAP! Reliance acted very fast and was to my house within an hour. Matt who was the service Technician who came was amazing. He got to the route of the problem and was very fast and efficient. Matt was very polite and pleasant to deal with. I totally recommend Reliance and make sure you ask for Matt!

Shannon McKinlay-Key

Wonderful experience very happy

Adrian Carpenter

The technician put in extra effort to make the swap of my water heater a pleasant and efficient process. Great service, thank you!

Jerry Gaudreau

Hot water on demand unit replaced. Very quick response and installation. Both repairman were courteous and very professional. They were also very attentive to keeping the house clean.

RICHARD COE

no issues , excellent service .job was done very fast.

Michael Mullin

Chris was excellent. He crawled around the crawl space until he found the problem. Spent the time fixing it and I never felt like he was rushing to get done. Well done and highly recommended

janice pollard rowe

Met Tim during a home service call. His service was outstanding. He was professional, knowledgeable, answered all our questions and was very pleasant.

Cathy Sevigny

Scott was very thorough and professional. Excellent service.

Paul MacDonald

Our tech Connor (#3430) did a great job very informative and knowledgeable. He kept the work are clean and never stopped until he finished. Would welcome Connor back to work on our equipment again (but hopefully won't have to; lol)

andy henry

Awesome job...very friendly and knowledgeable. Explained everything and did a great job with a difficult Install. I would recommend reliance and for sure Chris.

Jenna K

The plumber identified where the leak was behind the wall and fixed the problem. He was on time, personable, professional and knowledgeable. Very pleased.

Sukhdeep Kailay

Great Service rep. Very professional. The protection and maintenance plan is well worth it especially for an older house where the heating and cooling is more likely to break. Highly recommend this plan.

Tracey Naysmith

We had the guys out last week to install AC for the upcoming summer season and they were awesome. While they were here we mentioned that our electrical panel was a bit of a mess from when we were doing renovations and Nick offered to come back and clean it up for us. He was here today and it looks amazing! Everyone involved was kind, courteous and professional.

Chris Brown

Speedy and attentive technicians! Good workers

Richard Blair

Excellent service top notch repairman would recommend Reliance for all your heating and cooling needs

Peter Henderson

We had an issue with the toilet. The plumber arrived and stayed 6 feet back from the door. He made sure we were comfortable with him coming in. He asked if anyone in the house was sick. He had all PPE on. He was able to fix the problem with the toilet within about 20 min. He was very polite and professional. I am so glad I decided to continue with the plumbing program.

Victor Pemberton

The Techs that came to our house to preform the repairs and maint were very polite and helpful. They arrived on time and did the job and explained the process that they were doing. This what service should be like.

Ciara Compton

DO NOT EVER USE RELIANCE. Our heat pump was scheduled to be installed today. I took the day for this as I was told they legally needed someone to be home. No one arrived. I called and was informed that the installer had to have emergency surgery and our install was rescheduled until Tuesday. No problem, frustrating that I was never contacted but what can you do. As a result, I was offered to be mailed a $500 cheque due to the frustration - sweet! I was then emailed “I have spoken with both the sale manger and the install manger, and they did apologize about the install has been booked for Mid Aug as they do not have the unit in stock and will have to wait for this to arrive. I have emailed back to follow up and see if we can do it sooner and they advised they will follow up if possible.”........ so was it because our installer had to have surgery or because they never had the unit?! I called back again and long story short they will no longer give me the promised $500 and cannot do anything until middle of august EVEN THOUGH I BOOKED MY APPOINTMENT FOR TODAY 3 WEEKS AGO. Never ever ever use this company. They do not communicate with you, they make false promises and they essentially screw you over. Horrendous service and I will never use or recommend them ever to anyone.

Tntfitforlife Belsito

Allen Evans was very professional, on time and efficient. Thank you.

Drew Blake

Terrible and unprofessional company. Contacted Reliance to come pick up their hot water tank on a rental property i own back in October 2017. In may 2018 i learned they had neglected to do that and continued to bill me. A customer service agent stated i could drop it off for free or have it picked up for $60. I informed they i would be dropping it off. Upon arrival they told me there would be a $400-600 charge. When i called they had me speak to 4 different customer service agents and spent 2hrs on the phone and was treated poorly. Very unprofessional and disrespectful company

Grant & Jennifer O'Rourke

Great, knowledgeable service every time!

Betty Clayton

Hot water tank maintenance

Natasha Barill

Service tech was professional and excellent service.

Michael McCrea

Mike Kennedy was very professional when dealing with Reliance. Great service and always available when I had questions. Mike completed a follow up call after the install to make sure everything was working. I've been working in customer service for over 20 years. The level of service from Mike was outstanding. Highly recommended!

deb ryan

Barry provided us with excellent service. He was able to trouble shot the issue with our air conditioner with ease and was so knowledgable. Reliance is fortunate to have employees like Barry as it is his great service that we decided to sign up for a monthly maintenance package. Thanks Barry.

Jenny Dunn

Reliance was very prompt in installing my tankless hot water. They cleaned up the area very well. The installer was very professional and did a great job. When my old water tank stopped producing hot water, the service man arrived in a very short period of time to repair it.

brad mcnally

john was good to work with to make sure we got exactly what we needed

Keven

Had to call twice for warranty repairs and both time i got serve fast once even under 24 hours from the time i called to the time the repairman left the house. Personal are always nice and comprehensible they take the time to listen and explain what happening. Sometimes the marketing department can be a bit much with the promotion and offer's but they usually dont pry or pester people. Would definitely recommend as they are fast and most of all efficient.

Jay Kyle

Excellent install of water softener units. Chris the installer was friendly, knowledgable and took the time to explain how everything worked. Very pleased with service!

Angela Brownell

Bill (the serviceman) called me ahead of time to say he was on his way. He did a thorough job of servicing the furnace and the air conditioner. He showed me different features that existed on the furnace that I didn’t know were there. Very professional and friendly

Tom Burke

My expérience with reliance was very good. David was very good and explained everything he was doing. Good customer relations! Koodoos.

Diane Mclean

My experience with Reliance was amazing. First I received the call to let me know what time they would be at my house and they were here on time an I met the two most friendly and polite gentlemen.They explained everything they were doing so I didn't even have to ask questions an they did their job and cleaned everything up an shook my hand and thanked me for my business an with a very friendly smile they left thank you Relaince for making my experience so easy and professional i would highly recommend Reliance to any of my friends for sure they made my day and for that I would give a 10+ for the two employees thank you

Mike Metcalfe

The technicians were great. Installation went well no problems, had great conversation and their knowledge was wonderful they explained everything we needed to know. I would recommend them to anyone.

April Aquilina

The techs are awesome and hard working, we had a few guys out to do the installation and it took them all day cuz we have a teeny tiny utility room and it was so hot! But they worked hard and got it up and running with no problems, even fixed some things that were unrelated to their job for us. Also had a guy out cuz our pump went caput only about a week after getting it installed. Fixed it fast and was friendly! Only thing we dislike about this company is the call centre. I called early AM cuz our AC was no longer working, all we wanted was to get it fixed. The woman on the phone started to try and sell me something though. I couldn’t understand her because there was a thick accent and their phones were very quiet. I had a baby crying in the background which I’m sure she heard and yet she continued to try and sell me whatever it was. I still have no idea what it was as I kept repeating we didn’t need anything else and I had a baby crying in the background. I ended up just hanging up on her.

Nicole P

Got a new hot water tank and Casey did an awesome job!

Chanse and Lisa Holder

The technician Rob was great. He was very helpful. Was able to find the problem quite quickly. Unfortunately our furnace/heat stopped working Friday afternoon and when I called for Emergency Service the call person told me the earliest she could have someone here was Sunday, 2 days later in the middle of a cold spell. I fortunately got the furnace to start again by turning the furnace off and on but it was an intermittent problem so I worried all weekend. Rob explained what was happening and told me how to fix it if it happened again. Thanks Rob not so much thanks to the operator who figured we were okay to freeze.

Geoffrey McDonald

Technician was very knowledgeable and friendly

Stephanie Bakker

My furnace keeps breaking and with temps going down to -25 I need heat. Can't talk to anyone local and they won't send anyone until a few days later so I guess no heat and pipes bursting. Stay away from this company can't wait to call someone else and have your equipment ripped out.

Amy B

Their phone customer service is awful.. but giving 4 star solely based on the technician. The tech who came today, Rob, was great! Friendly, fast to arrive, fixed the issue quickly and followed covid protocols of course.

Teresa

Met with John Sageloly, great customer. Happy with our experience.

Bob Spencer

My wife and I decided to upgrade from a hot water heater to one without a tank. The appointment was booked but Reliance called to change the appointment then the Representative called to say she was double booked but eventually arrived 2 hours late. Our contract shows zero $ for installation but the installer told us it would be over $400. 2 technicians arrived at about noon and could not complete the work, we were left with barely warm water for several days. The new unit could not fit where the Representative had indicated that it would go spoiling our renovation plans. Hopefully the technicians will show up tomorrow to finish the work so that we can shower and wash dishes again in hot water. New unit was installed yesterday However....... Our furnace and air conditioner are not working today, both were fine before the new installation yesterday. Kyle took a smoke detector down and has not put it back also there is a slight water leak from one of the pipes that went to the old heater. I spoke to service and after 20 minutes I was told that a contractor would call and be here today. The contractor called and said he does not do this type of work, he told me to call service again. I called back and after I insisted they agreed to send someone today but they called me back and said a technician couldn't come till Thursday of next week. I asked to speak to a manager or supervisor but after having me on hold for another 15 minutes I was transferred to sales ?? The person in sales could not help and cut me off. Sorry but I am not impressed at all.

Janice Stewart

We have used Reliance for plumbing, furnace and duct cleaning and more and couldn't be more satisfied with their service. Every time I have had to call, the representatives have always been helpful, polite and friendly. The plumbers and furnace and hvac technicians have always been professional, knowledgeable and friendly and not a long wait time for the services either. We will continue to trust Reliance with any repairs and service required

Mike Findlay

Salesman was very friendly and great to deal with. Installers were Rapid City Repair, and they did an amazing job.

george klywak

I just bought a new furnace. I had many questions as to its performance & how to best benefit from its features. My Service person was very knowledgeable, answered all my questions made me feel at ease about my furnace purchase. Reliance is definitely a company to pick when looking for furnace system.

INEKE VDBEUKEL

Chris the technician was friendly, thorough, tidy. it was a pleasure to have met such a nice young man that isnt afraid of work and doing a great job. than you Chris.

Murray Brown

Hot water tank repair. Past experience with Reliance has been disappointing with vey long waits (sometimes. 2 weeks) for hot water tank repairs. However, today the Technician arrived with an hour of calling, ahead of schedule, and quickly repaired the hot water tank. The technician was polite and very professional. Thank you.

Janet Johnson

Wish I would of called earlier then I did. The workers were polite and very efficient done a great job would recommend to my family and friends

Larry Tilling

Joe was very professional, explaining what he was doing, what was needed and also sold warranty program to us. arrived within time frame and had phoned to let us know when he was almost here. Pleasant experience and would recommend him to other users.

Paul Alarie

The Reliance representative attended my residence gave me a quote and worked hard to even better her quote. She supplied information on their products and was very knowledgeable and forthright about any question I asked. Dates for installation of the products were made at my convenience and the installs were done quickly. My experience with reliance was very positive and I would recommend them to others.

JANE GUSTAR

The service at the residence was excellent. Prompt, courteous, and completed showing the tenant how to fix the simple problem should it occur again. However, the call centre taking the initial all and making the appointment leaves a lot to be desired. It took much longer than it should have to make the appointment with me having to repeat myself several times, and the person on the other end had an accent so pronounceable that it barely resembled English. I actually asked the person why it was taking so long. I believe I am a very patient person, but this was inexcusable.

Richard Carriere

Excellent service. Service representative very professional and knowledgeable. Made every effort to get my air conditioner functional again unlike other services that I used in the past.

Vishnu Dyal

Rodney Wiens and Reliance did a fabulous job in explaining the issues with our furnace and water tank. They were completely professional; paid attention to detail; answered all of our queries and provided all the instructions for the work to be done on installation day. It was quite a stress free experience and we are quite happy to know that this level of customer service still exists. We would recommend Reliance without hesitation to anyone in need of their service

Soheir Jamani

Installation of our ductless cooling/heating system went smoothly. Staff were very responsive to questions and made sure we were happy with the end result.

Emme Hancock

Fantastic service provided, quick and left the site clean. Would recommend!

Theresa Thomson

The technician was able to identify that the new thermostat was not compatible due to the current thermostat being a communicating thermostat linked to the furnace. Technician was knowledgeable, pleasant and very nice to deal with.

Robert Clarke

Omg Chris is my hero. He deserves a big fat raise. You have a customer for life ( what little I have left)

B and D islanders

It took a week to fix our furnace, luckily we have backup fireplace heat - Parts not in stock and needing to be ordered, couldn't be helped. The reliance switchboard was very good/quick and the technician service was next day and knowledgeable/good.

john truaisch

Had issue with our hot water heater. Spoke to the help centre twice and they arranged a prompt repair. The service person Chris was very efficient and very polite. Felt the whole time I was doing the right thing having reliance as my service provider.

Bro Mac

The reliance call center is hands down awful to deal with, they really need to learn how to schedule appointments better. However, the technicians are amazing and have excellent customer service!

Christopher Peters

Absolutely no issues whatsoever. Called and booked an appointment for the next day (Saturday) from 1-6pm. The call centre was very helpful and accommodating. The Reliance serviceman (Chris) arrived precisely on time at 1pm sharp, was extremely knowledgeable, thorough, and paid attention to the details. He also offered us helpful advice should we ever need to fix some simpler things on our own. Wouldn't hesitate to recommend to anyone.

Angela Seymour

We had outstanding service from Reliance this week. Carlie, Matt, John and Sean were all friendly, knowledgeable and explained things thoroughly. I’m incredibly impressed with their customer service and will be using this company from now on. PS: I especially loved how Matt and John used a runner throughout the house and cleaned up everything afterwards.

Tony Raudnask

Barry came to our house today to help with our hot water tank (pilot light would not stay on) and he was super helpful and resolved our problem professionally and efficiently. As he proceeded through the steps he took the time to explain what he was doing so that we understood our shortcomings. My hats off to Barry.

Kaysi Gaignard

Very easy installation, the guys were very understanding of my 3 crazy children under the ages of 3, they worked around all of us and explained everything perfectly. I'm writing this review in the comfort of my new air conditioning!

Margaret Carter

John 's. Was absolutely fantastic. Would definitely recommend to anyone and everyone. Excellent followup to ensure everything was done in a timely and correct fashion. Very easy going and dedicated to customer service first and foremost

Deb myers

Tim was absolutely awesome! He was prompt, polite, professional and really friendly! I would not hesitate to ask for Tim again!!!

Barry Linda

We were having difficulties with our propane tankless hot water system and were thinking that we were going to have to reinstall our enormous traditional hot water tank. David van Bakel from Comfortech arrived promptly in response to our service request and was able to diagnose, and correct, the issue in record time! Even though we draw water from a lake, our tankless hot water system is now working perfectly! We are so thankful for David's knowledge and for his exemplary customer service skills. It was a pleasure dealing with him. What a nice Christmas present, to have our hot water issues resolved and to be able to have a bubble bath in a tub full of piping hot water!

Mitchell Findlay

Justin was very knowledgeable when it came to my water heater, he knew everything about it and he was able to fix it no problem in no time.

Nick Apostle

Just had a new hot water tank and an iron filtration system installed. Both Alvin and Casey were fantastic. Their work was professional plus. They took all the precautions to ensure no damage was done to our home and to make sure I understood how everything operated.

Adam Petrie

We had an AC installed recently. There were some damages to our drywall. Manager Brandon came by to view the issue and provide us with a solution.

Janet Mifflin

After getting poor service when my hot water went down with a previous company - I called Reliance. They came out that evening to access my needs. It was very refreshing to see someone cared.

Andy Wood

Ian was extremely professional and polite. We were a quick once over, but he gave the entire heating and air-con system a complete overhaul - Outstanding service

Mike Bitonti

Prompt Service! Fixed my thermostat in a matter of minutes! Highly recommended!

Jo Fletcher

My experience was excellent,,,,,, the gentleman that came to check my water heater was very pleasant. He listened to what I said ,,,,,went to check out the heater and within 15 minutes had it all arranged that we would be getting a new heater within a couple of days,,,,,, Very very comfortable to talk to.

Derek

Twice made an appointment for duct cleaning and both times no one showed. First time the company that Reliance hired to do the work called and said they were already booked. Second time I had them verify that someone would be coming but still no one showed so I called and they told me it was cancelled because of conflicts with the schedule yet again. Both times Reliance did not even contact me to reschedule.

Rojen Diyojen

They did really quick and good job. I was so satisfied by working with Ben. I will definitely choose them again if i need this kind of service.

Mike Sears

After never receiving a bill, and our phone numbers not being on file with Reliance, apparently after 7 years we now have a collections company asking for payment... for a hot water tank rental in a house we no longer own. How could we pay a bill we never received, and never got a single phone call about it? And when I talk to their head office, they say they have nothing to do with it anymore...

noble varghese

As the temperature outside dropped and with continuous rain, I saw a puddle at the bottom of my Furnace. I tried to check for any clogged drainage valves myself at first, but everything was clear. Thankfully, I was still having my Reliance Home comfort coverage and called them, took a service Technician appointment at my convenient time. I received a call before the Technician Ian showed up and he found out where the leakage was happening , fixed the problem in no time. Ian also explained to me what the issue was going on and what's to take care in future, Brilliant service, we are very happy and satisfied that we had this home care protection plan, in fact I added A/C too with my plan last year. A Big Thumbs up. ????

Mick Powell

Very pleased with Reliance! All staff went out of their way to make sure we were satisfied with the job. Everything was coordinated and made easy for us by the Salesperson. Thank-you! Carol and Mick Powell, Bath, ON - May, 2020

Daveyboy K

The technician was friendly and fast. Even though he had many calls to get to, he took the time to dismantle and remove our broken water heater and install a new gas water heater. He took the time to show me the unit, how to set the temperature, where the manuals were, etc. Great guy and certainly knows his stuff and local in Port Hope. Put our minds at ease.

Angela Currie

Thorough, knowledgeable and trustworthy. Will definitely utilize Reliance service as needed in future. Thank you.

Joanne De Jong

The representative from Reliance - Nick came to my house initially to install a new HWT . I really appreciated how quickly they installed this new rental tank for me . Nick did a great job! Very professional. While here we discussed electrical issues that I was having . I was very pleased to find that Reliance could help me with this as well . I had Nick return and he installed a new outdoor outlet for me, that is now professionally installed, with its own breaker, GFI for full safety measures for for hot tub. Thanks for the great job !! I now feel safe . Thanks ???? Joanne J De Jong

Alex Novikov

The technician came on time, performed all the work very carefully,answered all my questions,gave me lots of advice on furnace maintenance. I strongly recommend this service.

Nancy Varley

Booking the necessary service appointment required a great deal of time due to computer issues at Reliance's end. You will, no doubt, resolve them because the customer experience was not well managed. Thankfully, a service call was scheduled for the next day. The service provided by Greg Seeley was timely, informative and successfully completed. He replaced the condensate pump because he had the part with him. Well done!

Susan Constable

Chris installed our combined chlorine remover and water softener. He phoned us and told us when he would arrive, He was true to his word. He was courteous, professional and had a sense of humor. He took time explaining how the system works and how to ensure its smooth operation for the future . Nothing negative to report here. All in all, a good experience.

Miriam Vernelli

Was very impressed with the John Sageloly who came out to give us an estimate and a quote. Very professional and knowledgeable. We have decided to go with Reliance because of John.

Samantha Skinner

Had an amazing experience with two knowledgeable gentlemen. Customer service was fantastic on both home based communication and on front line staff. They had a day booked and still fit my home in their schedule that day ! Highly recommend

Robert Mitchell

The contractor that came out last week never changed any filters, left the gas turned off inside the furnace. Left a furnace filter for a different furnace sitting beside the furnace. The reliance company employee that showed to fix the contractors issues was excellent.

Cameron King

Price was good, sales associate was good. One member of the three member installation crew was a bit gruff and unpleasant to converse with. Main problems were: 1 - the ac condenser installed was faulty (didn't work). 2 - A ~2" hole was drilled through the wall for the refrigeration lines and improperly sealed. At first Reliance was going to repair the condenser but they then decide to replace outright which I was happy with. They also came back and resealed the hole with silicone (previously there was clear gap in the seal), after some further discussion they agreed to seal the hole with expanding home aswell (which to me I think any hvac installation would do without asking). At the end of the day my system is in and appears to be functioning. The end result should be satisfactory but it was not a straight forward route to get there.

Claudia Botto

Greg Seeley excellent customer service and thorough check of the cooling and heating units. Thank you

Susan Hinschberger

Chris was prompt, polite and efficient. Easy to talk to and able to answer technical questions.

Rod Millard

The plumber was courteous, timely and professional. His work was first class. He is definitely an asset for Reliance, and would not hesitate to recommend him to anyone needing plumbing services.

Vicki Pine

As always Reliance service people are awesome, reliable, knowledgeable and friendly.

Herb Poole

Greg was great - professional, thorough, congenial.

Lisa Ciciretto

This morning I had my water heater serviced by Adam at Reliance. He went above and beyond to help fix the problem... And he did it with great professionalism and kindness. Thank you so much again.