After an assessment was done on our well and pump, the employee (Erin?), who visited the house said they could be back three days later, today, on Thursday. I said to make it happen, I'd see you in a few days.
When my mother was on the phone with them, which was over speaker and I was present for, she said that she wanted it fixed ASAP and to schedule us in when they can. Again, they talked about Thursday.
Either because I am not the homeowner and my mother is a woman, or some other reason that seems to escape me, the contractor did not find it suitable to fit us in for the appointment we clearly and dearly needed.
As a result we have been left without running water for additional days, now timing over a week after our initial inquiry they could 'fit us in'.
And today, my mother calls to confirm their appointment and was told there was no such scheduling, which resulted in her in tears because she had taken the day off work for the appointment, which is an additional lost income we sorely need, especially to pay to fix our well.
Let's also talk about how the workers, the apprentice and Erin, both tracked mud throughout the house AND DIDN'T WEAR MASKS THE WHOLE TIME. I was having an anxiety attack almost half the time they were here, and my dog could sense it. She would not stop freaking out because she knew I was freaked out. I shouldn't have to request personal decency, especially during such a tumultuous time.
Unacceptable sexism and unprofessional conduct. Not happy.
EDIT: Want to mention that the company called us not 15 minutes after posting this. And not to attempt to reconcile and fix the situation or apologize, but to antagonize and further harass my mother. I had to take the phone before she broke down again. Disgusting behaviour.