Reviews of Hadwin's HVAC & Gas inc. (Contractor)

Bryan Daly

the replaced our AC, great value with competitive quoting and excellent service. They identified long standing issues that we did not know existed which improved functionality. They also helped us troubleshoot our furnace on a weekend in order to save us a service call. It worked. I would have no hesitation recommending them or using them again. Bryan and Karen Daly

Ferda Faraday

best propane installers in town, came such short notice and got it done right as it was starting to get really chilly

Mosle dora

Not a place I would recommend they're in it for the money not the customer satisfaction Or benefit

Gordana Jelinic

Very knowledgable, professional company. I am grateful for their help. Thank you!

Mandy Singh

Worst service. Called them for emergency AC repair. Tech never called back all day. Next day, called them back and explained them about the situation. They mentioned they will send out a tech and guess what no one showed up again all day

Dilip Maurya

Very good service and on time, highly recommend.

Dewald van der Merwe

Great Business, great staff, great owners. Would do business with them anytime I get the opportunity. Very professional!

Mike Dale

I worked with Brad @ Hadwin's and his service is excellent! He answered all our questions and did a very thorough job when coming to our home for a quote. I would recommend these guys.

Evan from Kamloops

Great service here. Friendly and courteous staff and got the job done quickly. Highly recommended to me by one of the HVAC supply shops in town and I see why. Very happy and will be my first call next time I need them.

Dr. Ron

saved my life when my car died while traveling, Thanks again!!

Caroline Laskie

Can you please tell the bearded driver in the van to please improve driving habits he nearly hit us on 8th going through light to bachelor heights! Not cool man we had the whole family in the car: wouldn’t use this company now!

Doug schmidt

I have to agree with Caroline Laskie. Either but your employees through a driving course or take the advertising off your vans so "Hadwins" is not connected with this kind of driving behavior.

B Shankar

The best in town. Straightforward honest guys.

Gary Kidd

We had an "unscheduled" issue with the water tank, including it leaking on the floor. I called several HVAC businesses in Kamloops and only one other would even take my name to possibly call back. Seems the water tank picked a very busy week to go down. Hadwins listened to our problem, phoned back with an estimate, and scheduled service the next day. They were really busy but moved some appointments to allow time for our repair. It was a super tight space to work in, but they pulled out the old water tank and installed a new tank. When the 1st installer needed help he was on the phone and a second installer was there quickly to help. They ended up having to do extra work and use more shop supplies, but still kept to their estimate. In the end, the work was done very well, no mess left over, and we had hot water less than an hour after the installed was completed.

Lucy Peterson

Hadwin's did my hotwater tank today, did an amazing job and were very patient with my children. Also took the time to clean up after themselves, very happy with their services.

Cheryl Beattie

My hot water heater went during the night and I was able to reach Hadwins 9am that morning. I had a new hot water heater installed and running by 2 o'clock that day. Prompt, quick install and the water is running again. Thanks to everyone who made it happen so quickly.

Cindy Frederick

The fan on our air conditioner quit during this heat wave. They has someone here in 2 days. Kyle was pleasant and professional. He was able to replace the motor for the fan the same day. Our whole experience with them has been excellent!

Aberdeen Ridge

Excellent customer service! Had absolutely no issues with this company and will use their services many times in the future. They helped our strata with great value and timely service. Very reliable when we've had issues with other companies in the past. Thanks again guys!

Ashley Rorison

Fast, courteous, professional and friendly service - only company I trust to recommend to family and friends! Have used their services a few times and was impressed with their care and attention each time.

KENS993

Had some issues with our heat pump and called Hadwins. They were able to squeeze in a quick repair for us on short notice and went above and beyond in service. Mark our technician was not only quick at finding the problem, but also took the extra time to ensure it would not reoccur after he left. Great people, great service and great pricing. Triple threat! Thanks Madison as well for helping us out.

Paul Layton

Wanted to give a big thanks to hadwin's for coming this past Thanksgiving weekend and getting my furnace back up and running! Very fast and friendly service. Would definitely recommend them for your HVAC needs, thanks again.

Jordan Mohle

Gas fitting and venting work was done to a high standard and I couldn't be happier. Technicians were efficient, punctual, and professional.

Erin Delorme

Reliable, convenient and very efficient service. Highly recommend Hadwin's HVAC and will definitely use for all of my heating/cooling needs.

Ryan Donnelly

Great experience to deal with; from the quote to installation, they were upfront and professional.

Lindsay Seal

We had 3 companies give us quotes on a mini split hvac system as well as a propane fireplace and gas lines to our appliances. Brad at Hadwins came out to our home at Louis Creek and was by far the most professional and quickest to respond. The guys did a great job and worked until Christmas eve to ensure we had heat over the holidays. It's hard to get contractors out our way and Hadwins did a great job. Highly recommended.

Ken Wilson

Technician charged 1.5 for service inc OT when he was there for 45 mins , the most expensive rate we’ve been charged. We called the office regarding the bill and she said someone would get back to us - never did. Salesman proceeded to walk around our house with shoes on ,and then never sent a quote !? service tech said he had no leak stop and that all his cans were empty when the seals on the cans weren’t even broken. You make your choice about who your going to support

Barb Storms

Highly recommend this business!! Hadwin’s did some HVAC upgrades in our house last year. Reasonable quote, great work! Our furnace quit this morning...we gave Hadwin’s a call and they had a technician to our house within an hour. Friendly, professional, extremely competent group of people. Thanks!

Leslie Lax

Highly recommend! We needed to replace our old gas furnace and hot water tank. Hadwin's worked with us to find the best options at reasonable prices. Installation in December was quick, clean and efficient and all is running smoothly. An added bonus is that they took care of the Fortis rebates for us. Jay was very helpful and always willing to answer questions and ensure we were happy. Definitely 5 stars!

Janice Joneja

I contacted Hadwin’s in March 2021 to service my gas heater. The technician attended on March 17th and determined that the gas valve was faulty. The report read: “Accessed unit, tested operation. Unit will not start. Verified god (sic) spark ignitor, gas supply is good. Found gas valve is faulty. Sourced parts, cleaned up site. Will quote gas valve and other replacement options.” I was charged $325.50 for this service. This seemed an excessive charge for what should have been a fairly straightforward process. I complained about this unsatisfactory service and the bill was reduced to $283.50 with the explanation that “…please note we have to account for the time spent calling wholesalers sourcing out replacement parts as well as a new heater.” I paid in full. This explanation would indicate either the technician required further assistance in diagnosing the problem as he felt unqualified to do so, or was looking for parts or replacement units to solve the problem. I responded: “I appreciate that there is a first time for everything and I have no problem paying for work that has been agreed upon and completed. However, I'm not in agreement with paying for time spent browsing/searching on the internet or time spent on the phone.” I indicated that I looked forward to receiving a quote for a new heater. Five months later, in spite of the fact that my bill was apparently for “time spent calling wholesalers sourcing out replacement parts as well as a new heater”, I have not heard again from the company regarding this matter. A further problem with Hadwin’s service came to light when I needed air conditioning during the recent heat wave. My A/C unit would not start. Because of the poor service I experienced from Hadwin’s, I called another company to service the unit. Unfortunately, this led to a distressing series of events in which it appeared that the compressor was faulty and the unit could not be repaired. Apparently I needed a replacement unit at an estimated cost of at least $7,500.00. Fortunately, as a result of further consultation, a very experienced technician from a third company was able to diagnose the problem, not as a faulty compressor, but faulty wiring when the new furnace, purchased from Hadwin’s was installed by them in October 2020. The wiring was corrected and the unit has performed perfectly ever since. I reported this to Hadwin’s and received the response: “Sometimes mistakes can happen on the low voltage wiring and the wire unfortunately must have been put on the wrong terminal.” On neither occasion has Hadwin’s taken responsibility for the problem or offered any compensation for the expense and aggravation occasioned by their incompetence. In summary, I would warn anyone considering using Hadwin’s to carefully evaluate their response before agreeing to any costly repairs or service. Each time I have aired my very legitimate complaints to the company I have been brushed off with banal comments that trivialise the expense, trouble and stress I have been subjected to as a result of their incompetence.

Colin Lyons

Emergency Call out and they had one of the most knowledgeable technicians I have seen. The first cold night became warmer to hold us through till they were open during the week. Very very thorough before they left the house to make sure everything was working. The furnace installation was the same as well. Delivered everything on time and on budget. I highly recommend this company of Team Players that deriver quality on time!

Craig Gallant

hadwins have done lots of work at our house.. they installed my air conditioning - new gas range,, they are very professional and do great work .. we would highly recommend

Shelly Johnson

Hi…thank you to all at Hadwins HVAC and Gas who helped us out…Brian, Madison and of course Graham whi installed our new HW tank. Called them on Monday morning, and had new tank installed Tuesday morning. HVAC and Gas did all our gas installs in 2012 when we built our house. Brian was just starting out and I wanted to give him the same chance others had given my son and daughter when they were the same age. Brian has a personality that doesn’t quit, his team at the time included Madison who is still with him and John, whom I hope has retired by now. We could not have been happier with their work ethic and how truly easy they were. They helped me out like it was old times, and want to thank all three of them. I HIGHLY recommend this company and it is wonderful to see how they have stayed together and made a great name for themselves. Sadly you will always hear from someone who wasn’t happy, but we sure were. Keep doing what you’re doing boys. Success is the best!