We called these guys to fix our hot tub and the first couple of visits were great, they showed up on time and did the work but after noticing our hot tub had another leak, one that wasn't noticeable at the time they were here we called them back and it's been very frustrating ever since. They haven't shown up when they say they would, they don't communicate to us letting us know they aren't coming. This has been ongoing all summer. It's taken almost a month of calling them to get them here to give us a quote. We've set up multiple times for them to come and as usual they don't show up and don't communicate with us. My fiancé is adamant on using them since we'd have to start from scratch with another company. So we finally received a quote, we decided to have them repair the hot tub and again schedule a time which again they did not show up for and no communication. So once again we reschedule to today between 9 and 10am and shocker another no show. These guys are horrible and must not believe in customer service at all. We were so happy when we first dealt with them thinking we found a great company to work with and I'm not sure what has happened to them since the spring but it's one of the worst experiences I've had with a company in this town and I've lived here my whole life. If they were good to you, great maybe you got lucky but we sure haven't. I would think twice about using them at least for hot tub services.