Reviews of J. Muro Plumbing & Heating Ltd. (Contractor)

Helen Nikles

They did lousy sloppy work in my house and on my property with me having to only call and call and call for there to be no answer as there is a leak where they did eirk and the sump pump is right against my house so the water doesn't go anywhere and the sump pump runs non stop but like I said I can't get a hold if them ????

David Bunn

J. Muro has done all of our HVAC and Plumbing work over the 5 years we have lived in Fort Erie. Ralph and the Team are always on time and have done excellent work. I even have my Furnace on an annual Maintenance and Warranty Plan with them. Highly Recommended!

Randy Doan

good people

Nate B

They hooked up a gas line for a new range, they were able to come out quickly and did a great job.

Denise Sacco

I called on a Friday morning after being given this number by a friend. We had not only ONE toilet break, but TWO within days of each other. After seeing that their next appointment was a week away, Ralph not only fit us in, but he even came back twice. I can’t even describe how grateful I am for these guys. Thank you thank you thank you!

kristin house

Tough to give an accurate review. The plumbers that came were fantastic and really knew their trade. Estimator arrived first then called and was able to fit us in. Work was replacement of old shower drain and trap. A tricky job but they did great work. My issue and why I gave 2 stars is the billing. I recorded the service call at 3hrs and was billed 4. When I spoke with owner (Joe) via mail he explained I was also paying for the local travel time (5km in-town) and that added 1hour, which doesn't make sense or add up. Especially since I'd used Muro in the past for furnace service and was not charged for the 5km drive to and from my house. Joe also explained that he "didn't charge me" for the estimate...despite that being advertised as free on their website. Estimator took 10mins to look at pipes. At $115 per hour I was essentially overcharged and I've never heard of someone charging me travel time especially locally. Good work, great plumbers but the owner's billing practices are somewhat questionable. Be sure to get everything in writing in advance and ask about whether you will pay travel time of employee. Update: After some discussion with the owner he agreed to reduce the travel time by 1/2 (to 30mins), so this was deducted form my bill. A decent gesture in the end but this required my persistence. Repair continues to hold.

John DeMarsh

THIS OUTFIT IS THE LOWEST OF LOW.... BASICALLY HE LEFT THE WATER HEATER HALFWAY INSTALLED!!! NOR DID HE TELL US THE UNIT NEEDED TO BE FLUSHED OUT EVER YEAR!!! HE Left us with no way to flush the unit at all becaused it needed more plumbing done. We asked him to install a tankless waterheater 12 years ago AND charged us $1200. The water hearter was installed BUT not completed. There was no way to FLUSH it out every year. The units need to be cleaned out because of the deposits left on the heating coils. We were fortunate enough to be able to use it for 12 years until it got so plugged we having a very difficult time keeping the warm water flowing to our shower OR it would just shut off while you stood in the cold water. J. Muro IS A DISGRACE to plumbers!!

Gerry Morton

We moved into the area in 2015 after purchasing our cottage. Joe's team open's and closes cottage routinely every year since then. Needed their help for emergency repairs and they were right there with quality work crew getting us back up and running. Awesome contractor to work with. Reasonable pricing and reliable, knowledgeable work force. Thanks Joe, Ralph and rest of the team!

jennifer corsi

I highly would recommend using J. Muro Plumbing. Very friendly , professional and my plumbing problem was fixed in no time . Thanks for the help !

Stephen Leclerc

I contacted J Muro about having them install a back up sump pump. They got back to us super quick. They were extremely polite and professional. Quoted us over the phone and let us know that it may cost more depending on how far the sump pump is from the water supply line. The quote was pretty accurate. The workers were on time, called ahead of time too. Completely professional and would definitely recommend.

Vikki James

Ralph and his crew are very professional and accommodating they get the job done in rapid fashion also very friendly easy to deal with Highly recommend.