Reviews of Proline Roofing Ltd. (Contractor)

Damien

We just had the roof of our bungalow done by Proline. The new roof is standing seams metal and while at it we also had the gutters replaced. Overall I was very impressed by the people at Proline. Not that everything was perfectly smooth. There were glitches. Some were out of anyone control (like a huge storm that wasn't forecasted on the WE where the roof was only covered in a plastic membrane) and some were coordination issues. But in my book, what makes the difference between a reliable company and one that isn't is not the absence of glitches but the way the unexpected is dealt with. I appreciated how the team at Proline dealt with the issues. They were reliable, fair and professional. I was also impressed by the team who worked on the roof itself. You could see they cared about the craftsmanship. Overall very satisfied.

Amy L

Excellent service from Kevin. Chris was prompt with quotes and did a nice cleaning job. When gutters are installed tomorrow, we hope that it is everything we expect. So far, the service has been excellent.

Caroline Pattison

The guys did a great job replacing our carport torch on roof. Communication was prompt and professional and the job was done quickly and the site cleaned up well afterwards. The roofers were very friendly and polite. Will continue doing business with this company in the future.

Rachel Watters

Proline Roofing / Jennifer was personable and kind and quick to meet with. Thank you o much for your generosity!

Douglas Toplass

Not a good roofing company at all

Mike Hutchison

Outstanding service and work, highly recommended! From the very start of getting an estimate, answering our questions and providing all the information we needed to make a decision, to completion of the gutters; everyone at Proline has been phenomenal to deal with. Friendly, professional, flexible, and thorough are just some of the good qualities I would use to describe them. Workmanship is spot-on, the crews are great to work with, and our roof and gutters look awesome. They're diligent about cleaning up at the end of each day, and always keep you informed about their schedule. They were flexible and accommodating for scheduling, and we were quite happy to be fit in where the busy spring season could allow. If you're looking for a professional company to perform quality roof repair or replacement, do yourself a favor and call Proline - anyone I spoke to who worked with them had nothing but good things to say, and it's been a huge relief for us to have such an integral component of our house replaced correctly. And a helpful hint: be thoughtful and provide cold drinks and maybe some treats to the crew each day; it's hot, tiring work and everyone appreciates a little kindness! :-)

Samuel BR

The best Roofers in Canadá and the best people Work there

Michelle Savery

We had our roof replaced with Proline in July. The good: Kari, who did our initial estimate was very friendly, professional and courteous. He, along with all of the positive reviews we had heard and read about Proline gave us a good sense that we had picked the right company. In the end, the quality of work on the majority of the roof installation "seems" well done. We had a friend who is a retired home inspector look at it and confirm for us. Time will tell if it holds up. Installation happened through the most intense heat dome we had this summer - temperatures close to 40C. I didn't expect them to continue to work, but they did. I was impressed with that. The bad: We booked our roof replacement several months in advance for a specific time period. And I then booked time off work to deal with pets in the house while they would be around. As time drew near to the week of the installation, we did not hear anything at all from Proline, and we had to contact them to confirm. Turned out, they had no intention of being there when we had originally booked, but apparently were not going to inform us of this. When we asked about this, we got a rude response saying this is a "fluid" business and we had to be flexible. This was not explained to us in the original booking. They ended up starting almost a week later than originally booked. They left nails ALL over our yard, including in the dog's water dish - almost no attempt at cleanup. Potential for medical issues with dogs, destroyed car tires, etc! My husband and I had to clean them all up. They left garbage (shingle wrappers) tossed in our bushes. They TRAMPLED my garden along my driveway - completely destroying plants. One corner of the house had shingles overhanging - not cut off at all; two other corners were cut in a complete "hack job" that looks terrible. When we called to have that fixed, we got rude attitude about that. They did come and cut the one that was left uncut, but said the other two were fine and refused to make any attempt to fix them. When all was said and done, I eventually spoke with the owner of the company to say if they had any professional conscience, they would provide some sort of discount to account for all of these issues. All he would offer was $150 off the bill - which didn't even cover replacement cost of the destroyed plants. He made threats to me that if we didn't pay the rest of the bill (which I never said I wouldn't), they would not provide a guarantee on the roof. The most unprofessional company I have ever dealt with. EDIT: After reading the response to my review, I have reduced my review to 1 star. For the simple fact that their response is more of the same as their response during our transaction. The other reviews may very well be accurate - that's completely irrelevant in our case. My review was completely truthful. Their crew were messy and destructive on my property, and they refuse to acknowledge that fact. I had another professional evaluate the corners (just because he is retired does not make him any less knowlegable - in fact more so because he did it for a long time), and agreed that it was not quality finishing. All Proline would have had to do was admit they made mistakes, fix and/or make up for those mistakes, and I would have provided a great review as that is how a professional business handles good customer relations.

Kaeley Wiseman

Disjointed company who did the bare minimum - I would not recommend Proline. Costs were competitive due to the very basic service they offer. A different worker showed up at my house each day to do a different piece of the job - with the result of serious miscommunications between the team. They left a messy site my tenants had to clean up. When I inquired about the initial estimate versus the final product, the appraiser Kari became rude and indignant with me after being so friendly before I signed the contract.

Trish & Steve Young

We'd like to express our sincere appreciation for the great service rendered to us by you and the rest of the Proline team. I do wish to pay a special tribute to Taylor and David who went the extra distance to ensure that the job was completed totally to our satisfaction. They were great to work with and we are truly grateful for their co-operative attitude and professional work. Also, it's great to work with a company where the invoice exactly matches the amount quoted for the job. There's nothing worse than getting an invoice for more than the amount quoted, unless of course there is a compelling reason for that to happen. In closing, it was great to do business with Proline, we certainly would not hesitate to use your services again and/or to recommend them to others. Please extend our thanks to Taylor and David for a job well done. Best regards, Steve and Trish Young Victoria Steve and Trish Young 1295 Walnut Street Victoria, BC --

Mark Nash

We just had a new roof and gutters installed by Proline. We are very happy with the results. The staff was great, cleaned around the house every day before leaving and it was a pleasure to deal with Mauricio and Kevin at the office. We had a really good experience overall. Mauricio explained the different materials available and with his help we chose the ones that had the best results in our style of house. The house looks way better now and no more leaking gutters! Luis took the time to go around and make custom gutters around some areas. I will continue to recommend them! As they were working on my house, a friend decided to do his roof with them too! GRACIAS AMIGOS! Mark Pauls's Terrace

Caroline Pattison

The guys did a great job replacing our carport torch on roof. Communication was prompt and professional and the job was done quickly and the site cleaned up well afterwards. The roofers were very friendly and polite. Will continue doing business with this company in the future.

Barry Wright

We had new roof and gutters installed .The roofers did a good job but the so called clean up crew left a lot of rubbishy and crushed border plants. The gutter man was on his own as his partner was sick he did a fab. job on his own and cleaned up every screw. Stayed late so he could finish the job and not have to come back the next day.He is a person who does all his measurements and measures twice before cutting.

Jenn Soucy

My work family!! They're awesome ????

N. Peckham

Excellent group of people. Good quality work and very efficient service. The entire roof was replaced in about 1 week! Thank-you

Josie

I was quite happy for with them. I called several companies to get our gutters replaced and they were one of 2 that responded. They were reasonably priced

Ken Lin

(Translated) The hospitality is enthusiastic, and everything is explained for a long time. It is satisfying and easy. Very good-trustworthy ???? roofing company. .Like???? (Original) 待客热情,凡事解释长尽.令人满意与放❤。很好-值得信赖的????屋顶公司. .赞????

White Beard

We had our flat roofs and the gutters replaced while having the house painted at the same time. The company was easy to communicate with and did their best to accommodate. Their employees were all very able and pleasant to work with. Their quotes were very detailed and professional. Highly recommended.

Ray S

After looking up different contractors on the BBB website I ended up selecting Proline's quote for my gutter replacement and small roof repair. They were not the cheapest, but the price was competitive and I took the concept "you get what you pay for" to heart many years ago, and am thrilled with the new product. Everyone from the courteous office staff, to the knowledgeable estimator and finally the guys who efficiently carried out the installation I was treated with respect and care throughout the process. I am admittedly surprised to see some negative reviews on Google after the fact but in my experience these are often more emotionally dictated. Regardless, Proline was in my opinion the right choice and I highly recommend their services to anyone considering them.

Hussam Alghosain

Took 2 days to get a quote. And expensive saved 2000 going with cedargrove

Kirk Mellor

Was going to come and give me an estimate. Stood me up and goasted.

Lisa Hayashi

Cari showed up promptly to give a quote, but I never got one.

Wendy Coles

Frustrating...unexpected added expense. Many nails we had to clean up. Several return visits to check and fix..

Naomi Fulton

We recently had our house and garage gutters replaced. The quality of work was exceptional. Taylor and Kevin were wonderful to work with from start to finish. We are very happy with the new gutters and would highly reccomend them!

Davidr Haughton

Five star rating is well deserved by Proline Roofing, for the roofing done on two flat carport roofs done to my great satisfaction. Quickly after my initial phone call to Proline, I was contacted by their flat roof installation specialist, who met me at the roofing site. He discussed the remediation procedures to solve a serious ponding problem on one roof. All additional communications with Proline's receptionist, manager, job installer, and accountant were helpful and a pleasure. They are a great team. The completed job solved the ponding problem, was attractive and a testimony to the excellent remediation planning and the superb workmanship applied. After completion, Proline Roofing provided a diagram and detailed answers to questions regarding future maintenance, procedures and expected life of the carport roofs. As a retired engineer I greatly appreciated this extra generous effort. Thank you Proline.

M B

Proline was great. First company to give me an estimate. Kept me informed about installation date. The roof job was excellent and on time and their clean up was perfect.

Chris Dobell

The crew was very polite and respectful!

robert wallace

High quality workmanship and excellent business practices contributed to the success of a unique and complicated re-roofing assignment of a five unit town house complex. Each worker arrived promptly and worked tirelessly with support for each other and respect and care of the complex. We highly recommend this company for the work they do.

Avery Thorp

This a strange story, but it's a HUGE testament to the integrity of the people at Proline. They're literally life savers. I had an emergency when my car, which was parked outside their business, suddenly had an engine fire! I banged on their door for help. It was just after their close time, but thank god there were still people around. With NO hesitation, the staff jumped into action, and we were able to subdue the inferno until the Fire Dept arrived on scene. I cannot thank the staff at Proline enough for their selfless actions to prevent what could've been a really, really bad situation.

Seabrook Developments

Quick, efficient and great quality! Have worked with their awesome crew on several residential renovation projects of ours and can always count on their professionalism and have been extremely happy with their work! Highly recommend! Seabrook Developments Ltd

Michael Woods

Proline Roofing was an excellent company to work with. They are very professional, courteous, and hard working. The new roof looks great and they did a great job on the cleanup.

Marg Cooke

Proline installed a new skylight and did a tricky gutter addition for us. There's a reason why you have to wait awhile for service -- they are top notch, and it's worth it. Chris is so dedicated & skilled in his work. Everything is just as they say it will be. Highly recommended.

Alison and Robert Lake

Great staff. Very pleasant to work with. Crew that came to house was top notch. Will definitely use them again whenever the need arises.

S Reynolds

I would not recommend working with Proline Roofing and Gutters. We had an initial delay in coming to assess the job when promised and further delays for providing the actual quote. Once we were finally in the queue, it still took several additional weeks extra from what was quoted. There were a number of excuses provided. Once they arrived, we were told that the quote provided didn't accurately reflect the work that needed to be done at our house. Once that was sorted out and they started the work, they left a mess requiring significant clean up. There was delay in getting finished and they left wood out in the rain for several days. Finally, the stucco on our house was damaged. They didn't bother mentioning that to us following the install and we have been informed that they are not responsible for repairing the damage caused by their installer. All in all, it was a very disappointing experience which now requires further repair to our home. I would strongly recommend seeking another provider.

Kyle Duperron

We called Proline and they were quick to send an estimator. Kari was great to deal with and had a quote to us in minutes. We had some work to do before the gutters could go on and they were very accommodating to our schedule. The installer Taylor was a pleasure to deal with, polite and a very hard working fellow. We will most definitely recommend Proline to anyone in the future!

Malcolm Harris

Thank you so much for the hard work your crew put into our roofing/gutter/fascia project. In roofing, you get what you pay for. I felt fully confident that your company understood the unique needs of this project. Your crew have totally improved the appearance of our house and we are very happy with the final result. What a difference! Every one of the crew were polite and fully committed to what they do. The clean up was very thorough, not a scrap left behind. I highly recommend Proline.

Francisco Gonzalez

Very professional, on time and quick. Kevin is an outstanding project manager and very attentive on every detail of the job, from communicating that status of the the job to calling to see if we where satisfied with the work. Hey were very clean and tidy through out the project. We will be calling them again Thanks guys

Randy Storey

Just installed new gutters and downspouts, did a first class job and was great to deal with. Would recommend them to others without hesistation.

Derrick Siska

Absolutely would recommend Proline Roofing to anyone. So friendly and professional. They gave an extremely fair quote for the work that needed to be done, and stayed within it. Like all large jobs on older homes, there was growth work. The estimate for the additional structural repair was quick and again very well priced, allowing for the same completion date. Thank you Kevin and Israel, your team is excellent.

Elizabeth L

This is the 2nd time I've dealt with Proline Roofing and I can't say enough good things about them! From receptionist Jennifer to Wally to Israel to owner Mauricio it has been so easy, friendly and enjoyable. But in the end, do you want a nice pilot or a good pilot? These guys have been around a long time. They price fairly, they know what they're doing and they do it professionally, efficiently and cleanly. No mess left behind. They actually started and completed the job a week ahead of time! How often do you hear about that?! Well done! Really, don't waste your time shopping around, just call these guys.

Jason Austin

It took a day to hear from an estimator, and when he did call he was rude, telling me the things he was not going to do without even looking at the job. I will go somewhere else that truly is service oriented.

Debra Tucker

Kari, the estimator is great! I'm in line waiting for my new roof. Confident it will go smoothly. This company knows their business and takes pride in their work. They explained my options and the process clearly. They are doing three house on my street alone. My quote is very reasonable. Busy for good reason!

Ken Armour

Amazing customer service - very responsive and understanding!

Linda Speed

I recently had my roof re shingled by Proline Roofing Services and just wanted to let you know how happy I am with the job that was done. I would like to make a special mention of a number of employees. I was in the process of getting quotes from various roofing firms and was most impressed with the very quick response from Proline. A number of companies I had contacted didn’t even respond to phone messages left. I received a call from your estimator Kari, and arrangements were made for him to come and provide a quote. I requested for him to come at a time when I would be present which he was able to accommodate. He was very efficient, answered all my questions and much to my surprise drew up the estimate on site and provided me with a folder with quote/various other information tucked inside. Once the decision was made to go forward at beginning of July, I was in contact with Wally, who I spoke to on almost a daily basis when the crew were on site. He has a great sense of humour and was ever so patient with me when I called in the morning.. it was important for me to be able to keep in touch.Once the job got started, I can’t say enough about Durand and Scott. I was very taken as to how hard they worked each day in spite of the hot weather, were extremely pleasant to speak to,very professional and good strong work ethics but most of all I was very happy with the way the job site was left neat and tidy at the end of each day. It’s obvious to me that they take a lot of pride in their work and struck me as being real perfectionists. When the job was completed, I was sent an invoice/statement from Israel, whom I have spoken to a few times and appreciated the fact that he explained the statement and how the billing/payment can be made ( it was noted on the invoice “we truly appreciate your business-thank you and God bless!!!” very nice). Last but certainly not least, you have a real “jewel” at reception, Jennifer ! You couldn’t have a nicer person to be in that position, very professional and excellent phone mannerisms. All in all a very positive experience from beginning to end. I have no reservation in recommending Proline to anyone looking to hire a roofing firm. Sent via email to business and nominated for Torch Award Respectfully submitted Linda

Anna R

Pleasant customer service but took 1 month to get a quote back to me. The quote was for gutter repair. They would not guarantee their work for even 30 days. So if something was off even the day after they finished their work all they would do was offer me a discount to come and fix it. Shockingly terrible way to back up your work in my opinion. So glad I didn't use them.

Jessica Mussell

The roofing team did a great job replacing our 21 year old roof. Roofers were very efficient and cleaned up any debris when they were finished. Everything looks great!

J&d Cee

Professional, knowledgable and great company to work with. We could not be happier with the finished product. Left the place cleaner than when they arrived and made sure to work with our tenants to avoid any disruption. Highly HIGHLY recommend this company. Thx again Mauricio.

Jimbo Jumbo

Proline roofing was the most professional roofing company I have dealt with. I had a small job for a cottage house and most other roofers were quick to dismiss my request. At best, they emailed me and said "it will cost around $XXXX" without any details on the work they will be doing and after multiple probing from my end. Proline was very quick to respond to my every request and questions, and they sent me a detailed outline of all the work they will do (included new parts required additional to roof shingles like vent caps etc), with an exact quote. They were also very quick to come and install. I selected the shingle type and secured a spot in queue with a credit card, and they came and installed within a month. I am very happy with the work they did and their professional demeanor. I would highly recommend them for your projects.

Deirdre Fisher

I can't say enough great things about this company !! They are always easy to contact and return phone calls(if you don't catch them right away ) very promptly. They are also honest, and trustworthy. We are very pleased with their service and with their employees. Nice people who arrive when they said they would, did what they said they would do and then don''t forget you once the job is done. Highly highly recommended.

Dave Percy

I contacted Proline Roofing on the recommendation of a neighbor. Along with their quote, I got three others. Of all the quotes, only Mauricio came to talk to me personally to find out what my needs were and to discuss the job. The quote from Proline included things that the other companies wanted upcharges for, such as: plywood vs. OSB, pre-formed ridge caps, new vents for the bathrooms and stove, and synthetic underlayment. Happily it was also the lowest of the quotes. It came with the contract details and the time frame for completion. I paid the deposit and waited the six weeks I was aware I would have to wait. On the Friday before the job was to start I was contacted by both Kevin and Mauricio to let me know that the bin and materials would be arriving on the Monday and the roof job would start late Monday or Tuesday. I was told the job would last a week or just a little more. I asked them to see if it could be done by the weekend as there was a B'day party for my wife. Proline brought in two additional crews one day to make sure it happened. They finished the job early, started it when they said they would, and put in lots of effort and long days. I paid what was quoted, the roof looks good, and I now have some piece of mind. You can't ask for more! I have no hesitation recommending Proline.

Paterson Countertops 2018 Ltd

Just had one of our roofs repaired and one roof re-done by Proline and can't say enough good things about them. They beat out all the competition with their price, and they were quick and efficient with doing the work. We are very happy with the work that they did and will recommend them in the future.

Bacon Butty

I hired Proline Roofing to install new gutters, downspouts and facia boards. Being a very busy company, I was expecting a five to seven week wait. With the virus, and people cancelling jobs, my project was moved up to three weeks. The estimator came out sooner then expected and I was emailed a quote within a few days. The facia board wood was dropped off and I painted it myself. The project was all systems go a week later. The entire job took two and a half days. Taylor and Sebastien did a terrific job. They were friendly, courteous and professional. Every day they cleaned up the job site leaving nothing behind. They were on time every morning and did a full days work. Kevin and Jennifer in the office were a breeze to deal with. Light hearted and friendly but thoroughly professional. I would heartily recommend using Proline. No surprises, no over charges. Everything promised was delivered. I now have the nicest gutters and downspouts on the street! Gwyn D Sidney BC

Michael Daniels

Looking at the previous reviews , I finally got a chance to write a review . I just got my roof completed by Proline Roofing and it was a positive experience. The same crew came from start to finish and was completely pleased with the work. I was looking around to find any mess afterwards and couldn't even find a loose nail. These guys are professional and my neighbor got theirs done too. A+

Dave Charlebois

The ProLine team was great to deal with. Initial quote was delivered promptly, Kari was patient while we discussed choices in materials and weighed our options. Work commenced earlier than anticipated, which was a pleasant surprise. Tim and other two crew members (sorry, we didn't get their names) were courteous and left the work site very clean at the end of each day. Final cleanup also first rate. We had one challenge with the appearance of facia boards at the roof peak. Our concern was taken seriously and rectified, hence the 5 star rating.

Jessica ca

EXCELLENT QUALITY FOR A VERY COMPETITIVE PRICE. Owner is friendly and helpful. I would highly recommend this company.

Sharon White

I wasn’t sure if I wanted new gutters (had a leak and was too lazy to fix and clean). But was impressed by the quality, durability and look of ProLine Roofing gutters. They look gorgeous!