Reviews of Handyman Connection of Victoria (Contractor)

Marilyn Rathwell

Didn’t show up and didn’t call me to say they were not going to show up.

Cindy Lee S

I called and booked an appt, with a 2 week wait time. The day before the appt they called and confirmed which was great, however the day of the repair, I waited and after 30 minutes called to see if they were lost/running late etc. Was then told, oh we forgot to call you! He can't make it todays so we need to reschedule. I agreed and it was set for 2 days later - I confirmed if this was solid as I needed to rearrange work to be here for that time, and the woman on the phone confirmed yes, they would definitely be there. Well they didn't show, so I called 20 minutes after the apt time to be told they couldn't make it for 2 and would come at 6:30 pm. So now, I had to change work commitments again - as they assured me that they would be there at 6:30pm. Well at 6:45pm I called - no one answered and no one showed up. I received a text within a few minutes saying 'the technician cannot make the appt today'. They wouldn't even pick up the phone or call me - they texted me to avoid a conversation! Incredibly unreliable, unprofessional and very poor communication skills. I booked an appt with another company, they arrived within a week, on time and did a great job. Do your self a favour and book somewhere else or book a back up! Handyman Connection will stand you up!!! Awful!!!!!

Johnathan Storey

Had two rooms painted and was very pleased with the result. The attending contractor, Andrew, did an excellent job. Update: a few weeks later, 2nd part of the job (putting up a fence with iron gates on each side of house) was completed by Andrew... the exact lattice pattern to match existing wasn't in local inventory, however Andrew did a custom job to match and it looked even better than the original, yet still fitting in nicely. Overall we're very impressed and happy with the work.

Gaelle Nicolussi

I had a great experience with this company! The person who completed the work (Kelly H) did an awesome job and was very professional. My sinks look great. Thank you!

Jane Schupbach

Mike is friendly, knowledgeable and gets the job done. Thanks Handyman Connection.

Peter Guan

Great service. Very professional. Excellent communications.

Michael Collett

Recently Andrew fixed gaps in new flooring that a previous contractor did not address ~ Handyman Connection continues to offer me efficient, effective, courteous and knowledgeable home repairs and upgrades

Charlie Guan

Michael B repaired my detached bottom-mount kitchen sink, and he was always knowledgeable, professional and friendly. I've done quite some research on YouTube about the issue myself, so after seeing the result, I know he has done a high quality repair. The price was very fair as well. I would recommend Handyman Connection (especially Michael B) to anyone who has trouble with their kitchens.

Zelda

Had a wonderful experience with this company. From the moment I phoned to the day of the appointment, all was professional. The receptionist was friendly, polite and warm. I received a confirmation email shortly after our phone call. The day before the appointment I received an email, confirming the appointment, the name of the craftsman, years with the company and his last back ground check. Really liked that detail. The craftsman arrived on time, assessed the work to be done, gave me a quote which I accepted and he was ready to do the job then and there. He worked quickly and efficiently, had all the necessary tools at hand and was done in no time at all. He was friendly and knowledgeable and went about his business with the air of a person who knows what to do. They accept email Interac transfers. I would definitely recommend this company to friends and family.

Marianne van der Meij

Beware: appalling lack of commitment. They strung us along for seven months, rescheduled start of work five times, then called to say they can't do it at all. They cancelled on us in a voicemail!!!

Anthony Kershaw

Professional young fellow did our painting install in a challenging placement. Reasonable price and perfect job. Highly recommended.

Alastair Beaumont

Brad was very professional and helpful with the installation of an internet and hdmi cable. Would definitely use this service again.

Nici Castellani

The whole Handyman Connection team was wonderful to deal with. I really appreciated the high level of communication. Receiving the 'your Handyman Connection Craftsman is on the way' texts were so helpful. My craftsman, Andrew, was friendly, knowledgeable, professional and efficient. He did an excellent job on my project and I'm very pleased with the result. I will definitely us Handyman Connection again.

Robin Cox

My whole experience with Handyman connections of Victoria was excellent. I have been wanting to get some shelves installed in my laundry/storage room for ages, but it was hard to find someone to do what was a relatively small job. I phoned Handyman, they were responsive, and set up an appointment for an estimate in a timely fashion. My handyman, Andrew Mahon , arrived on time (even early) on the day we booked and set aside time to complete the job so that my shelves (on the books for months now) were completely installed two days later Andrew was friendly, professional, on time, and very detail oriented. He did a great job, ensuring that the shelves were clean looking, had appropriate supports and, well, he just produced exactly what I wanted...and for over $600's less than previous quotes from other companies. YAY! thank you Andrew and Handyman...I will be using you again and I highly recommend the service to anyone that needs these kinds of handyman services. thanks Robin

Tiffaney Metheral

We needed some grout and paint repair for our bathtub area. From my very first contact with Handyman Connection of Victoria through to the end result, I was extremely impressed! For both the estimate visit and the repair visit, Andrew was on time, experienced, friendly and talked me through all of the steps and answered my many questions. The cost was fair and the work was completed beautifully. I would not hesitate to recommend Handyman Connection of Victoria to anyone that needs work done in their home.

jill ciceri

Reid was excellent. Very polite and professional. Even gave me a quote for a 2nd job and was able to complete it the same day as the first.

F Mitch

I obtained an in-person quote to do some work on 2 closet doors and accepted the quote. When the handyman came out to do the work, he decided it would be hard to fix and gave me a new quote, involving total replacement, which would cost 3 times as much. I declined as I then had to reassess the project. I was charged $150 for this new quote. No repairs were done and the doors are still laying on my floor. Have tried to address with the agency but have gotten no response to my emails and phone call, which was extremely disappointing.

Valeria Westra

Many thanks to Chris and Reid for the job well done! The guys were very fast and professional, and had a great attitude. Reid also went an extra mile to help me out with a few other chores that were not a part of the service, and I really appreciate it. I was managing a reno project by myself, and his help made al the difference! Will definitely be calling the Handyman Connection to help with my next project.

Wendi Dube

Mike did a great job for us. Installing a Murphy bed is no easy task but he handled it calmly and did a great job. It's awesome that this service exists! Thanks again!

Caroline Manders

Chris was very professional and helpful. He certainly went above and beyond to ensure I was happy and satisfied with the work. He installed a light fixture and changed several switches from the older style to new ones, including two dimmer switches. Chris was punctual (early) and made sure everything worked properly before leaving. I highly recommend Handyman Connection Victoria.

kenlo dinh-van

Great finish / quality of work, our only issue is that it took 3 weeks longer than estimated.

Jennifer McIntyre

Harlan did a great job with all my household maintenance and repair tasks. He was friendly and polite but also efficient with his time. I liked the transparency of the itemized task list and that they let you know when your service person is on the way and when they'll arrive. I won't hesitate to use them again.

Kim Lear

The person on the phone was lovely to deal with, and the guys that came to the house were too. All good communicators and good at their jobs. And fast!!! Great work guys.

William Odhams

Andrew Mahon was top notch with his professionalism and craftsmanship. He was honest and helpful with the estimate and the work was done quickly and to a high standard. Would recommend ????

Rob Dunsmuir

Absolutely thrilled with Jamie & Andrew! I was having a hard time finding a contractor to fix a hole in my ceiling from water damage. A friend recommend HCoV and Andrew arrived next day and quoted on the spot. Then arrived a few days later to complete the work. Very fairly priced and extremely professional & knowledgable. Will highly recommend to others!

Chris Behr

Andrew M did a perfect job of mounting my TV on a swivel mount in my bedroom. The job was quick, clean, professional, and mindful of pandemic restrictions. Highly recommended.

Sam Martorana

Andrew came to our house and put up a very heavy mirror above the fireplace and a couple of glass shelves in the bathroom. He did a great job and we will definitely call him back to use him again! Thank you Andrew!

Janette Mickelberry

I would use them again. They always do a good job.

Josh Law

My Fiance and I are very pleased with Brad's work on our fence. He was professional and had very good communication with us on the whole process. Will definitely be calling on Brad to get more work done for us in the future.

Nuala Power

The service was easy to use. Michael, the service man assigned to our job was very pleasant, listened to what we wanted and solved a problem we have had for years (how to hang a stained glass window in a very high place). I was very happy with the job.

Paul Marck

We’ve been satisfied by the quality and value of the work done by Handyman Connection tradespeople while living in Edmonton, Kelowna and Victoria.

Nadine Collison

The main baseboard heaters stopped working in my house over Christmas and in the middle of winter. Although we are in Victoria, I didn't want my family to freeze our butts off until spring. Handyman Connection replied right away to my inquiry, made an appointment within a few days, and everything went swimmingly. The electrician they sent, Chris, was friendly, informative, identified the problem, and helped me source new baseboards heaters. He then came back and installed them and I am now sitting here comfortably warm while I write this review. I plan to use these guys in the future for any home repair needs...

Stephanie Deakin

I had work done by the former owners of this company, and it was done badly. By the time I realized that, the company had changed hands. Even though it wasn't his responsibility, new owner Alex willingly stepped up to make it right, and he and his tradesman, Ken, did an excellent job. Ken showed up on time, did the job well, and cleaned up after himself. Alex communicated regularly and clearly with me, and was a pleasure to deal with. I'll happily call them next time I need something done. If you've had a bad experience with Handyman Connection in Victoria, you should know that they are under new ownership, and if my experience is anything to go by, the improvement is HUGE!

Erin Nelson

Thanks for your great work Derrick Power! We appreciate it! Everything looks great and is working well. Would definitely book again and request Derrick!

Jackie Scott

We have hired James Paquin to do a few jobs for us. Actually we tend to request him because of the work that he does and the price that he does it for. We can always be sure that it will be done right and will look great! He is the reason that we have continued to use Handyman.

Cindy Mac

Andrew gave excellent service. He even came to do the job when the business was closed. Andrew is thorough and honest. His work ethics is the best. We are thrill with the results! Thanks Andrew

sharon brink

very happy with Brad, have another project planned..Mthx

Patricia Prior

I had a tri fold closet door that would not fold any longer and just hung there. Handyman Connection sent Harlan Fowler to see what needed to be done and he came back the next day and put new hardware on closet door and once again I can I can use my closet door without it falling on my head. Harlan did an excellent job and did not waste time. I would recommend Harlan Fowler for any job and besides he really likes dogs. That’s a big thing around here.

Lorraine Liwiski

An appointment for a Handyman Connection person was set up, but no one ever showed up. I called the next day, and was told there was a communication error and they apologized. A second appt was set up, and again the handyman did not show up. The office is closed till Monday morning , so I cant find out what the reason was this time. Maybe it is a good thing, as other reivews state they are expensive, plus past experience with a quote for a project was a whole lot more that what I ended up paying to another company.

Elizabeth McMullan

Thank you from a grateful customer to Reid and Handyman Connection. The jobs were small yet much needed and appreciated the excellent professionalism and workmanship Reid displayed throughout the process from estimation to completion of work. Also thanks to Jamie for coordinating, keeping in touch. Highly recommend the Handyman Connection.

Megan Halford

Everyone I spoke with was very helpful and friendly, and they got back to me promptly after my initial message. In particular, Reid, our craftsman, was an absolute gem! He installed some shelves and hung some pictures for us, and I could not be more pleased. He was considerate and professional. When one of the tasks I originally inquired about couldn’t be done in a way that he felt would be safe in the long run, he apologized (unnecessarily, as it was not his fault) and made sure that the cost was taken off our invoice. I will 100% request him next time we need work done.

David MacNeil

The job was done quickly and professionally by Andrew M. He was courteous and very helpful answering all my questions. I am very pleased with his performance and the result.

Jehan Choi

Andrew. He worked and did his best. I would like to recommend him, who is kind and has a long career.

Lillian Earl

A elderly friend was now safe in his home , because of Marty Hanson the handyman installed staircase railings. Thank-you so much for giving us safety and confidence at home. All was very very professional and it looks fantastic. Great work and will definitely refer you . A five star for sure!

Myrna Pantella

I was very impressed with the knowledge of Andrew Mahon, and his trouble shooting skills to successfully stop a door leak, and prevent future leaking problems. It is very reassuring to know Handyman Connection utilizes such capable tradesmen, and I will certainly call on them again for repair work. The service was quoted on, and completed on the same day!

Patricia Pennock

Five Stars PLUS! Super courteous customer service during initial contact to set up appointment. Service people are prompt and courteous, professional and helpful. I have called upon the Handyman Connection of Victoria for several projects at our home. Highly recommend this service.

Barbara Coyle

Installed the mount and tv on bedroom wall. Brad did a great job and came back another day just to show me how to take the tv off the mount with no charge. Very happy

Marian

Office staff friendly and helpful especially when first handyman never showed up for second time. The handyman we ended up with was polite and on time. We had to leave for a dinner appointment and left him working . I was disappointed with the quality of the work for the price I paid which was alot. Gaps between the board and railing and some screws not flush. A bottle of silicone pro was left behind. Guess we're supposed to finish this ourselves??

Evan Mitchell

No complaints on the work, the service was convenient and easy to use. 10/10 would use again

Jason Keller

The process with handyman connection was refreshing compared with other handymen and contractors we have had to deal with since we bought our home. It can be a challenge to communicate and schedule with trades these days. I had a fairly simple job that they quoted me a fair price for, scheduled a time, showed up, did a good job, and kept me informed the entire way through the process. Most importantly I’m happy with the trim work that was done. I will definitely use them again for other things I need done in the house.

Mike Matys

I contacted Handyman Connection to repair a hanging (i.e. sliding) door to a bathroom. After some phone calls to follow up why stages of work weren't done on time, it seemed that the work was finally finished, although it didn't seem like a high-quality job. A few weeks later, the door failed. The office seems to be organized and responsible, but the workers are either not skilled or not very committed.

Debbie Sargent

Andrew did some bathroom repairs and did an excellent job - he was professional and personable and cleaned everything up before leaving. We would definitely recommend Andrew to others!

Libby Barrett

Handyman Connection Victoria is one of the most unprofessional companies I have ever dealt with. I came out to Victoria to assist my grandmother with some repairs and general home maintenance. When I called to book someone on June 30th their soonest appointment time was July 9th at 5:00pm (my final day on the island). I took the appointment assured by the great reviews and the administrator on the phone that it would be an easy repair and completed before I departed. The day of the repair I received a confirmation text/covid assessment at 8:40 am then a reminder and confirmation email at 1:00 pm. The technician never showed up, and of course, the office had closed at 4:30 pm for the remainder of the weekend. I was home and ready to receive the technician for the rest of the evening as I never received a confirmation that the appointment had been cancelled or rescheduled. Now I must fly back to Ontario and leave my 81-year old granny with unfinished repairs. Edit: An hour after leaving this review and a message at the office asking for an explanation, I was contacted by the technician (7:40 pm) saying he would arrive in 15 minutes, if I still wanted the service. He arrived unprepared to do the repair and after a cursory look he informed me he did not have the part to complete the repair, even though I clearly started the issue when I booked the appointment on June 30 (and was assured it was a quick, easy fix). He left without charging me. At this time I was also asked to improve my Google rating. After the technician left, the owner phoned me and apologized for the issue, promising an appointment early next week (except she didn't actually have access to the schedule so could not provide a concrete appointment or solution). I am left waiting on her call on Monday when I will already be out of the province. Overall the only thing I can recommend about Handyman Connection of Victoria is to take the 5-star reviews with a critical lens.

John Knechtel

Prompt and professional service.

Jamie Sargent

Andrew M. from Handyman Connection did an excellent job on our home repairs. He offered several solutions to the repair while keeping our budget in mind. He didn’t try to up-sell us on a more costly project. He was very friendly and completed his repairs quickly and professionally. He was careful not to make a mess and was quick to clean up after the job was done. We were so happy with his easy going manner and quality repairs that we already booked him for another job.

Jaki Fram

Very professional, on time an on budget with a solution that was the least money for the best result. Thanks and well done. We will be calling again.

David Marshall

Very happy with the work and cost. The work was done on time and for the amount quoted.

Doug Dickson

After the intense rainstorms in early Dec, our house in Victoria sustained some water intrusion at a doorway to the basement suite. Andrew Mahon replaced and upgraded the door seal and cleaned out the french drain. Now all good once again. Work was fast and professional delivered with Solid Covid protocols. Thanks Andrew.

Jenny Speir

Very pleased with repair and painting Andrew did. They were 2 relatively small, tricky jobs which he handled with first rate professionalism and excellent results. HC may charge a little more but they are responsive and send first class people quickly. Well worth it. Thank you Andrew and HC. Jenny

Linda Christie

Had a great experience with Brad at Handyman. He came quickly and gave us a fair quote on repairing our deck. Unfortunately, the weather didn't stay in our favour so the rest of the project will be done in the spring, but the work that he did so far was great!

Lou Horan

The most unreliable service imaginable! It took forever to book, then nobody showed up, then another lengthy wait to reschedule, and yet another no-show... They even tried to book a third time and have me wait another few weeks! Absolutely awful service - the worst Handyman Connection branch in Canada!

Justin WM

Great service and work from Andrew Mahon.

Dorothy Williams

Andrew from Handyman Connection is super! Knew just what to do with the two jobs I needed help with - a downspout repair for my 1912 house, plus a tap repair. I could tell he had years of practical experience and creative fixes that he could draw on to be sure the job was done efficiently and correctly!

Jacqueline King

Chris F is excellent and very personable.

Dale Malmgren

Andrew M. removed and replaced a rather complicated door frame and door. He did exceptional work in a timely fashion. Handyman connection could use several more tradesmen like Andrew in the Victoria area.

Dave

I contacted Handyman Connection in the morning. Chris, the electrician, showed up at noon the same day and had a look at the job and prepared a quote. He said it was a fairly straightforward job and could start immediately. He was fast and efficient and fairly tidy in cleaning up. The price was fairly reasonable. He explained what he was doing as he progressed through the job. There were no surprises. I am extremely satisfied. The entire process, from initial phone call to completion of job was 6 hours. Who else can top that service?

Erin D

I had a few small jobs around the house that I needed help with. It took over a month for someone to show up to price the jobs. The work was then scheduled for a few weeks later in early July. A few days prior to the appointment I was called to reschedule, so we did. At the second appointment time, no one showed up. I called to inquire and was told they had forgotten to call and let me know. They ended up rescheduling twice more over the next few weeks. Each time, I rearrange my life/work schedule to accommodate. After the 4th time, a message was left to say that I would be called by the end of the week to pick yet another time. I was told they were committed to completing the work by the end of July. It is now Aug 4th and not only is the work not complete, no one has ever even bothered to call me back.

Bob F

The service-man was prompt, professional and provided a clear quote. He came up with a great solution to a repair challenge we faced; and in less than one hour fixed the problem. Great service and value for the price.

Rhonda Watson

Had a positive experience from start to finish. Craftsman was on time and did a great job. Very fair price. We are pleased and will definitely use this service again.

John Bushe

I received a quote on January 26 when I was told I should expect the work done in 14 days. I went with them and was pleasantly surprised when I was told I would expect them February 3 then February 5 finally February 10 which is 15 days later. You could see their pattern. They were just jerking me around and wasting my time. They had no intention of ever following through. They kept mentioning big jobs and , as mine was small, they showed their contempt. They should have just told me they did not want my small job and I could have got someone else in who would be willing to do the work. Instead they just jerked me around and rather than have to listen to another excuse I bailed. They were not surprised as that is what they wanted all along.

Charlene Zaharia

after waiting 4 weeks for my work to be done and preparing rooms for painting and floor installation, received a call at 4:00 day before to say they won't be coming. Was told they would call next week to reschedule and never heard from them again.

ka t

This company advertises that they employ professionals who can help you complete your home renovation project. That is not who they sent to our home. We signed a contract stating a certain amount of work would be done for a set amount of money. He did not even finish 1/3of the job and what he did do was a terrible job that we now have to redo and purchase more matrrial to replace what their guy wasted. They refused to accept any responsobility gor theor worker and the shoddy job he did. DO NOT USE THIS COMPANY!!!

Jo-Anne Kern

Handyman Connection is great to work with. I had Chris for general electrical work - new wallboard heaters, switch replacements, moving and installing switches. He worked non stop and ensured everything was finished to my acceptance. Kelly did drywall repair work. He was quick and efficient, and the patched drywall is perfect. Thanks so much.

Karen Scott

We had Brad come to our office to take care of a variety of different things, and were thrilled with how fast and efficient he was! We'll definitely be calling again.... and asking for Brad!

Shark Finn

Big shout out to Reid, who completed a small installation in my son's bedroom. He was super pleasant and professional and I'd highly recommend both him and Handyman Connection to others. I've already begun to think of other projects for the New Year.

Lammus Construction&Renovations

handyman connection charges out at $112.50 per hour the contractor only make 40% of what he brings in. The way they do it is very simply is this way when they call in they read off the invoice number then they say dash 15 so on that means the number of hours that that contractor can do the job that is the way they can give the amount of the the job is worth.. There main office is located in calgary alberta and they are a franchise and the franchiser is located in the U.S.

Natalie Hopewell

Overall it was a really smooth process from booking the work, and having it completed. It was also more cost effective than I had anticipated. Handyman Michael was great!

Diane Young

Andrew Mahon repaired our fence gate and our back door frame where the molding was rotted. He was friendly, on time, well prepared and knowledgeable. We would gladly use his services again

C Mitchell

It's hard to find a good carpenter on short notice here so we were pleased they came out quickly to look at job and did the work soon after. Work itself was mainly fine (90%). The problem is, or can be, they charge by the job not by the hour. We were told the job would take 3+ hours and would cost $250. It was a very small job (we supplied the materials) and we couldn't see it taking that long but needed it done right away, so agreed. The job (done very slowly) took just over 1.5 hours, so the $267. incl. tax was very steep. Be forewarned.

Libdana Valderrama

My husband called them to replace a bathroom fan. They did it it a timely manner, but cost $350. $112 for fan and $238 for labor. His fault for not shopping around, as I called someone and they said they could do it for parts plus $100. Lesson learned. Get various quotes.

Emily Reitzel

The first guy we got to fix our lights was great. Friendly and professional. We mentioned we needed a small wall extension and a door put in for our break room at our store. He said it would probably cost 300 bucks. Which is ballpark what we estimated too. So we thought "Great" and called again to book someone for a real quote. They quoted $3100 and claimed we just misheard the first guy! We knew the materials did not cost anywhere near that, because we had priced out what it would cost to just buy the materials from the store and do it ourselves (about $150 give or take, the wall was only 4ft long by 10ft high) but wanted to go through a contractor for speed and convenience. My husband phones them back after the ridiculous quote and the woman he spoke with (who was admittedly very nice) said the order on paper was for a whole lot more work that we hadn't actually asked for or would EVER have done, like shelf installation and a full paint job. (Still not seeing where the thousands of dollars went, but this was clear fraud, because the guy who would be doing the work never offered to do these additional things for us). We were told we'd get a call back about the "misunderstanding" but never did. So either the company scams people, or they hired a contractor that scams people. I have no idea how many others were unwittingly overcharged for work they never got done but were too naive about what construction costs to notice. Either way, we will be doing the work ourselves and never using this business again. I am torn because their receptionist was nice and the original electrician was good. But this was so unnaceptable, so shifty, so inexcusable that it had made me distrust them forever. If it was this one contractor who lied and the company didn't know (though I'm sure would have happily taken our money if we hadn't called them out) then I urge them to immediately fire and blacklist that man from future work. If it WAS the company, and this IS a common practice then shame on them. How dare they take advantage of people. And I urge everyone else to look elsewhere.