Reviews of High Point Plumbing & Heating Ltd (Contractor)

Kim Nielsen

We have been having trouble with our A/C ever since it was installed new, 3 years ago. After one visit from High Point Plumbing, the problem was diagnosed. While there, they also identified other major potential problem areas. They were able to get us in quickly to replace our 12 year hot water tank and furnace; resulting in peace of mind and a working A/C. Yay! Everyone we dealt with were knowledgable, friendly and made us feel like they had our best interest at heart.

Kyra Kolbeck

Called them with an issue we were having at work. He showed up pretty quick to fix it, which was really nice to see!

Amber Anderson

A couple quick phone calls and we were able to book appointments, purchase a new AC unit and had the old unit removed.

Travis Abbey

Great response and courteous, professional service!

Ryan Gardener

Incredibly professional and had great communication, which is one of the things I value most. Very easy to talk to, and Kevin was able to diagnose and fix our AC quickly at a reasonable price point. Highly recommended!

Jess Davis

The service was excellent fast and clean. Joel the service tech showed up exactly on time when he was scheduled too. Quick, clean in and out. Recommend to anyone looking for excellent service.

Laura Bailey

The fellow that came to install a utility sink and correct the feeds to the sink and washing machine did a wonderful job. He noticed that the drain line from the washer and corrected it. I was really pleased that he looked at the whole system and made our plumbing that much safer.

Sae C

High Point installed my air conditioning unit. They are responsive, punctual, and courteous. I called three places: their estimator came first. Their installer came within a few days. They texted and communicated well with me. I needed a sub panel and to coordinate with tenants and they were very responsive.

P Gartner

High Point helped us out with our heat pump and a failed Ecobee thermostat. They got here the next day, replaced the thermostat and got it working correctly before leaving. Everything looked good but (an update here), they billed us for another customer's invoice (6x the cost of our work) and after we complained, they addressed the issue but then continually pestered us for next 4 months for us to prove that we actually paid the correct bill despite the fact that we immediately paid the right invoice! In addition, it ended up that the thermostat was configured incorrectly for our type of furnace and we had to have someone come in to fix it. Overall this was a terrible experience and we will not recommend high point.

Michelle Cubin

Friendly on the phone when I called. Booked us next day for a leaking faucet and were quick and affordable.

tim young

Sorry Sir we will be taking our business elsewhere from now on .

Denise Regina

When we thought we were going to need a new furnace, High Point was on task and extremely helpful with advice and extremely courteous. Buying a new furnace in the future when the time is right, we will definitely be going with High Point Plumbing & Heating. You all were awesome :)

Olivia Loseth

Plumbing inspection

Mike Hambalek

High Point Plumbing and Heating has incredible service and very reasonable prices. I called and left a message and had a return call and visit very soon afterwards. I would recommend them to anyone who wants the job done once and not have to worry about workmanship. Well done.

Jayne Clark

Professional, left the space clean, polite,

colleen b

High Point has been our go to company for a few years now. We are always pleased with their punctuality, clear explanation of what they are doing, professional work accomplished. It is so nice to have a company you can trust!

Jason Brass

Happy they came quickly,

Kevin Kerr

Looking for a quote for JUST install of a privately purchased AC unit & furnace. Quote was upwards of 4k more expensive than other tradesmen in town. Look elsewhere for a decent price.

Bud Rooke

Kevin did a great job troubleshooting a different installers job and fixed it right up, nice work and would highly recommend

Zach Singer

Great Service! They sorted out my furnace troubles quickly, bill came quickly and was easy to pay.

S K

Great service and very professional!

Kiara Armstrong

The plumber that came by was very helpful, professional and friendly. They find the right piece for the right price that suits you and make it happen. Highly recommended. Thanks guys!

Jerry Wiebe

Prompt answer to phone call.Efficient appointment system.Arrived in timely fashion.Appropriate advice.

Cody Zohner

Great to work with!

Desiree Gevers

Thank you so much to Adam for coming quickly and getting our kitchen sink un plugged, he was very professional, knowledgeable and nice, didn't mind if you had some questions along the way and would always check with you. However the amount they charge is rediculous, a minimum of an additional $ 180 I believe to pull out their basic drain snake, nobody else charges that in town.

David Kuhnert

Fixed the main water shutoff.

Albert Wiens

very fast reliable service.they showed me the problem with my furnace and had it fixed in record time. the repair woman was excellent in every aspect. GREAT JOB

Kyla Knull

Requested central air and within days we had an appointment for installation. The crew were exceptionally polite, arrived on time, communicated changes in job progress for both obstacles and job completion status and finished up in a timely manor, having exceeded our expectations. And all for a very fair price! Definitely recommend High Point Plumbing and Heating to any person!

Aries Gold

A truly amazing company, professional, reliable, and completely went above and beyond what was expected for far less than what was quoted. I will gladly use this company's services again.

Kevin McMullen

The guys at High Point are always professional and positive in their attitude towards the job.

Joshua Lam

Over charged without quotes...

Jacqueline Nielsen

We needed some ducting reworked to reduce our bulkhead in our son’s bedroom. The tech who showed up came in a day earlier than expected and got the work done in half the time we were quoted. He was friendly and efficient and we will be using high point for all our future plumbing and heating needs. Amazing service!

Lloyd Steeves

Second time I have had communication issues with them.

Marvin Perry

Kevin was VERY busy during the week. So he came to the studios of 102.9FM The Drive and B104 Total Country on a Saturday to do the work; it was very much appreciated!

Steve Schartner

Great repair job done. leaking pipe was in a very hard place to get at but Caleb was able to fix it. No leaks. Yes I recommend High Point Plumbing and Heating ????????????

darrelld

All good Thanks

Michelle Fichten

I had a hot water tank moved (position)and installed a short while ago/high point repairman was prompt,friendly,knowledgeable and answered all my questions,the service was outstanding and am a very happy with their service and the price was reasonable….

rebekah grace mccue

I called to make an appointment and got service right away. The technician was very efficient and got the job done quick and was effective. The fee was very reasonable.

Neil Johnston

They managed to sneak me in a couple times over Christmas to troubleshoot and repair an uncooperative furnace. Well done.

Gayle Maslaniec

We booked Kevin at High Point to inspect the heating system on the house we are planning to purchase. He was knowledgeable, professional and really took his time to go over everything! We highly recommend High Point Plumbing and Heating. Thank you Kevin!!

Marianne Whitehead

Can't say enough about the excellent service and hard work that Adam did. This company went out of their way to look after us. We'll always call here first.

Lori Townsend

You guys totally rock. Thanks so much for doing what you guys do. I would recommend you guys to anyone.????????

Doug Hill

I called High Point expecting them to be closed due to the virus situation. But they were open and took care of my needs in a timely, professional manner. It was an all round great experience.

sirlandsalot

Called with short notice to have a gas stove hooked up. They showed up right away and got it done. Excellent service !

Ryan Laboucane

very happy.

Brock McClure

They came within a couple days of me calling (issue wasn’t urgent) like they said they would. Things got fixed. Can’t ask for much more!

Nikki Bates

The gentleman came on time, serviced my furnace as requested, (Lol) Very professional. Would recommend to anyone :) They sent an invoice via email, however, still not 100% sure where their office is now located to pay the owing balance????

Jacqui Cassidy

Terrific service was provided from my initial call where the receptionist provided me with a scheduled appointment for furnace servicing- to the timely arrival of the qualified technicians. They were friendly, efficient, respectful of my home and able to answer all my questions! I definetly would recommend Highpoint to anyone looking for quality service.

Amber Power

This company takes advantage of seniors! Rip off don’t use them.

Carol Hyde

Adam came to repair a leak in an upstairs shower we had renovated less than a year ago (by another tradesman). He did a beautiful job and created easy access if future work needs to be done. Thanks for the great work and leaving everything tidy and clean!

L Kraljic

My husband and I had a great experience with High Point Plumbing & Heating. The office staff and technicians were awesome to work with, and made sure all of our needs were met.

Dennis Blenner-Hassett

.why don't people listen, I just wanted a $200.00 flushing not thousands of dollars on a full service or a new heater. I found the info I wanted on youtube and will try it myself before I rip my basement apart to put in a new heater.

Kurt Leiblich

Four different HVAC companies and electricians out to try and fix my American Standard electric furnace, without any luck, before Highpoint got involved. Only mistake was not calling Highpoint sooner. Customer service from both the office and the technicians, and the repair work, was absolutely exceptional. I would give them 6 stars if I could. Highly recommend this company.

c c

Prompt service. had appointment booked and technician at the house within a few days for a non emergency call. This is where the positives end. Quoted $410 for the install of a pressure reducing valve on the main water line. Keep in mind identical valve can be had on amazon for $115. Plumber was here for an hour and according to my wife was very pleasant. Unfortunately I was at work during the install otherwise I would have challenged the bill of $547 ( $400/hour is just plain greedy) and questioned the leaking shut off. No written invoice as plumber mentioned it would be emailed. It wasn’t. Called a couple days later to get a detailed explanation of the work and question the total. I was misquoted for the estimate of $410 and the amount charged was the correct price. Wow! Their error and I’ll give them kudos for owning it and offering a refund of the difference. A week later and no refund. Another call and it appears my refund is on the way and this saga is over. Wouldn’t recommend high point based on the ridiculous fees and unorganized practices.

Scott Tracey

Hot Water tank blew, High Point had a guy there 20 minutes after I called. Great service and reliable advice. I am a repeat customer now.

Jack Toth

I had to call High Point for an emergency problem with our sewer system in Invermere. They were excellent to work with. Very professional, clean and friendly and did all possible to avoid extra costs. I highly recommend them to others.

Breanne Lieuwen

I was beyond thrilled with how fast, friendly and professional High Point Plumbing and Heating was. I had my hot water tank fixed within hours of calling them. I will recommend these guys to anyone who will listen!

Dale Hanson

Too expensive

Liza Pegura

Our furnace stopped working late one evening. I woke up early and called High point. They were there within a few hours and then spent most of the day dealing with my issue. The service was great and the employee was very knowledgeable. We had only been in the house a month so we had a few other questions about the system he took the time to answer our questions and he fixed more than just the one initial problem. I highly recommend High Point!

Marianne LePan

Excellent company, highly recommended. Work was completed on time, very professional, high quality, knowledgeable, honest and safe. Kelsey and Tyler were fantastic. I would not hesitate to recommend High Point, they exceeded my expectations. Good job, looking forward to working with you in the future for all my plumbing and heating requirements.

Conner W

Did a great job cleaning the ducts, really friendly staff, however the furnace circut board was not installed properly after a service resulting in it not turning on. Had to trouble shoot it myself to get it working.

Katie-mae Devries

Customer service at High Point is poor and the quality of work is extremely poor. We were billed for a furnace service and had to hire another company to come in and redo it cause they didn't even clean the furnace. Jackson Heating on the other hand did extremely great work and were way better priced.

Duncan Whitehead

Awesome prompt service. Very knowledgeable on hot water on demand units I would recommend them if you have one.

Bob McCue

Quick response and same day service Something that has never before happened in Cranbrook. Couldn't be happier.

Debbie A Van Camp

After waiting several months to have our Park Model repaired, High Point responded quickly and came out and did everything right! We are so pleased with their service . Pleasant professional people!!!!

Mary Hughes

Very happy with service provided. We quick to get job done

Steve Barrett

Not very impressed with these guys. Service was fine, they were easy to deal with but pricing seems really high. They cleaned my ducts which was an hr of work for $720. (Performed by an apprentice) Then serviced my furnace for $200. After, recommended about $2000 in repair and said im better off to get a new $10000 furnace. However my furnace absolutely needed at least the $1100 inducer motor (that included install). After the bill for the ducts I figured id price check. I was able to get the inducer motor for $590 from another company and install myself in 20mins. So not sure wha the extra $500 cost from them was for.

Pam Way

We had High Point come out the day after we called to service the gas on the deck of o e of the Strata Condo's and they were professional and provided all information required. The Way's Pamela Way Council Member

Gail Fead

The service was great, he was there at the end of an already long day to try to fix the problem, he made sure he was available at the earliest date to complete all work needed. Very courteous and professional.

jeff lee

Adam was amazing. Very professional and informative. Can't thank him enough for the work he did replacing our electric hot water tank and the repairs/flushing of our in floor heating system/boiler. Fantastic job Adam.

Paul Willis

The good: repairman was courteous, on time, and called before coming. The primary objective of unclogging the line was accomplished. Payment was made easily on site. The not so good: Called office for scheduling. They said they would call me back. Never did although to their defence they claimed there was a staff emergency. Repairman didn't notice a very obvious 'clean out' valve. Had he used this it would have made his job much easier and my bill less. Line leaked water after the service. He had to come back to fix. I am assuming their rates are standard but was expensive none the less.

Oleksandra Pavlenko

Had a leaking tap to repair. High point worker came on time, was polite, changed handle on the tap and charged $150 which fixed problem only partially as the tap was still dripping. Each timettime ihI used shower tried to shut the handle tight so it wouldn't be dripping so much which lead to broken handle again. This time I went to Canadian Tire myself and got the handle myself for $12. It took me about 20 min to change it. Which leads me to think the job that has been done was overpriced. The handle didn't last so I got someone else to look at it so they changed the valve which stoped the dripping completely and removed the need of trying to shut the handle so tight that it breaks. I think the worker from High Point should've known the make reason for the problem and fix the valve right away not just a handle

Eugene Cloarec

Really quick and great service! Called them for a furnace check over and they were able to come the next day. ????????

S H

Prompt, friendly and efficient service. Would recommend.

Pat Pocha

Excellent service. Staff very friendly and would recommend their services.

Leslie Perkins

High point has been a great help with keeping my family happy and doing the best they can to do my warranty work...great company

Mike Gilstead

Great, quick service!

Dan Sullivan

I called High Point with a issue with my furnace and they responded the same day and took care of my problem. I really appreciate the fast service and the friendliness of the employee that came and the cleanliness that the job got when completing. I would highly recommend High Point in the future.

Zach

Loved the service. They came within a day of calling and the work done is quality. HOWEVER The price is ridiculous. The technician was here for roughly 30 minutes and the bill to replace an exterior faucet ($79 value) the bill came to $375. $300 in labour for 30 minutes work is far too much.

Brian Fergus

High Point John was great, explained what was happening and did the repairs needed

Ken Knipelberg

Really pleasant and professional technician.

Heather Russell

When John serviced my furnace and fireplace he explained everything to me efficiently and took the time to answer any questions I had. He installed a new hot water heater in a timely manner and explained how it worked and labeled the valves for my information. I was able to book my appointment in a timely manner and had a quick turn around time for installing the water tank. I was very pleased with John's service.

Gail Knutson

“Fan on” mode was not working with the programmable thermostat. The technician found the issue, which was related to a lack of wiring and would require an electrician. To ensure the fan would run in the meantime, he set-up a convenient work-around. He was very pleasant, courteous and professional.

deadheadcoffee

These guys were amazing! Friendly, professional, clean, and time efficient. I really appreciated our plumber taking the time to explain all the new code, details, and reason behind all the work. Since the job has been done, our kitchen plumbing is a dream! Thanks, HighPoint Plumbing!

Dianne Beech

Very happy with the service from Kevin G & Big Boss Kevin D, Thanks for your help Kels

Mike Disney

Kevin and his team are dedicated to the comfort and safety of the home. Love this team you will get a World Class approach to home service you have never seen before.

Jane Haverko

They installed a new central Air unit. Very professional and helpful. Efficient and respond quickly

Michele Austin

The plumber was very nice and totally professional, but the quote for the work needed to be done was three times higher than the other quotes we received. We went with a different company and were very happy with the results.

Sl Fleming

The work that was done was very good and the plumber was very professional, but get a quote before having work done. I asked for someone to clear out two drains, replace a kitchen faucet, replace a bathtub drain, and adjust the trap to a shower so sewer gases weren't leaking. The work took less than 4 hours and I was originally charged $1109; when I queried the bill, I was told that they had moved from an hourly rate to a per item rate - no one told me when I booked the visit. I was given a 10% discount, but the visit cost me approximately $250 per hour. Since I posted this review two weeks ago, High Point's office staff have worked hard to identify why the initial bill was so high and to remedy the problem. I am much happier now about my bill, which is now in the $600 range. High Point's customer service in this instance has been very good and much appreciated.

Adrien Chabot

I was interested in getting central AC installed in my house so I called for a quote. Within a day or two, a representative came by to give me a quote. I made the decision that day to proceed. The whole process was easy and seamless. The install happened a week later. The installation team ran into a problem with one of their tools late in the day but came back in the evening to finish the job which was much appreciated because it was over 30 degrees inside the house!

Don Sacino

Professional, clean, knowledgeable and accommodating

Rick Fontaine

I would recommend High Point. I would hire them again if needed

Robert G Simpson

Service tech was very thorough, diagnosed the problem quickly, made a temporary fix and recommended permanent solution giving cost information and expected repair time. Dispatcher was very friendly and empathetic to our situation giving us a clear idea when things would get done.

Mark & Debbie

Our furnace broke down in February , Kevin and his team were able to replace it in two days and get us some heat. Very professional and timely work. Thanks to Kevin , Kelsey, Tyler & Ron we would highly recommend High Point to anyone .

Nicole Power

Professional service, high quality work, in a timely manner

Shawn Ponte

They where here quickly and fixed my furnace in a reasonable time on a very cold day. Excellent work

Jack Ratcliffe

High Point did a great job for me. They were both professional and timely. Their staff members were efficient and very easy to get along with. An A Rating indeed!

Jane Campbell

VERY EFFICIENT. FRIENDLY AND HELPFUL. FULLY EXPLAINED THE SERVICE i RECIEVED AND WILLING TO DICUSS OTHER ISSUES THAT MIGHT NEED SERVICE IN THE FUTURE. THANK YOU.

Terry Damant

Only a returned phone call. Very pleasant.

Lorne MacKinnon

They were friendly timely and helpful.