Reviews of Cascade Roofing & Exteriors (Contractor)

Joanne Krawchuk

I give no stars as I sent an email (Which I still have) on May 24, 2017 for an estimate on our deck and railings. I included my husband, as they would be dealing with him. They called him back (Very quickly) and made an appointment for 30 days later as they were very busy, no problem, totally understandable. Well... here we are 3 months later with NO contact. My husband even called 15 days later, after our 30 day wait, and left a message to confirm...no call back, nothing. With pure arrogance like this, my husband and I really do not recommend the rudeness from this company. Please take into consideration, my husband has been in the construction industry for over 30 years and has NEVER dealt with crappy service such as this.

Hardeep Singh

The owner of this company is rude and racist. A truck with the company logo was closely tailgating me on Highway 1 near Langley, the truck may have only been 3-5 feet behind my car, after I passed the semi-trucks I was driving by and letting him pass me I called the Cascade Roofing office to let them know about the rude behaviour of their driver. They took my name and number. I received a call back about an hour later, I explained the situation to the person on the phone. They asked me if there was a line up cars behind their driver I told them there wasn't. The person on the phone then told me that next time I should change lanes sooner to avoid this. I then told the person on the phone that this wasn't an appropriate response and that they need to speak to their employee. The not-so-gentle man on the phone then tells me that it wasn't their employee but rather himself who was driving, the owner of the company. I told him that he should learn some lessons from this and not drive like that. He then asked me if I even had a license from Canada. He tried to blame me for his bad driving. I was born and raised in Canada, the owner is ignorant, racist and rude.

Kyle Maguire

Great People

Tracey Halcrow

Danny and his crew went above and beyond for us for our custom build!! They worked late and through the weekend to made sure our roof was finished before the bad weather hit over all excellent costumer service

sunnyskies242

We had our fascia covered and downspouts replaced - we would def recommend Cascade- we were very happy with the service and work done and would definitely call them when its time to do our roof

craig list

I wish I could give them no star! You walk into the store, email, call and your quote is still not ready. Always excuses and no reply back! Worst customer service in town! Will never recommend this company to anyone!

J Hetland

They did our shingle roof, facia, vinyl deck and railings. Looks great! Crew was friendly and always kept us informed! Definitely recommend!

Sarah Warkentin

I had roof damage from our wind storm in February, and lost some shingles. I couldn't get any other companies to call me back for such a small job. But then I found Cascade and they came out and patched it for me for an extremely reasonable price! I really appreciate them doing such a small project. I will be using them again when I eventually replace my roof.

Ken Tunbridge

Called Cascade at 8 a.m. as a ceiling vent fan was suddenly leaking when it rained. Told their fee was $200 for an urgent call out plus any materials etc. Crew of two arrived before noon, located that the leak was from above the ceiling fan from incorrect installation of a different roof vent right above - it was only nailed on and water was dripping from a nail. The guys then replaced all the other roof vent nails with screws and sealant. Total cost was only 75% off the call out fee. Pretty impressive Cascade thanks. Ken Tunbridge Chilliwack

Fran Timmins

My heart swells with gratitude towards Dan Henrotte, owner of Cascade Roofing who showed me that there is no job "too small" when you have a large heart of generous spirit as his, and integrity in his profession so rare to find. Thankyou, Dan

Lee White

Very professional people.

Frank Engel

The team at Cascade Roofing has always been pleasant to deal with and very professional.

CS cs

Thomas Strahl with Cascade Roofing met with us personally after we expressed concerns regarding their finished product and was more than happy to come to a mutual solution moving forward. Thanks again for your help Thomas.

Pam & Barry Pederson

Another excellent experience with Cascade Roofing ! Our roof maintenance was looked after quickly, efficiently, professionally & courteously this morning. Thanks so much to the Cascade Roofing staff (Dan Henrotte & David Jones) for another job well done !! Highly recommend.

Jared Kennedy

The owners and crew were very friendly and professional, they came right away for a quote and started work the next week. We were very happy with the results, the house looks great. Thanks Dan.

Liam Brown

Came to Cascade today to try and start the process of getting a new metal roof. I was told they are "not taking on any new metal roofing jobs right now". Fine is there a possibility that I can start the process and at least get a quote for the future as I am not in a rush for the roof. "No I'm sorry we are too busy". Ok.....well can someone answer just a couple of questions for me? "No I'm sorry we are too busy" save your money and energy and go somewhere else where they are more concerned about a potential future customers experience. The woman that greeted me should have at least tried to seem like she cared. Sometimes a business just gets too big. I feel this might be one of those companys. Stay away Edit: in response to your response I will say that it what I wrote is exactly what happened. You trying to change what happened is comical. I don't think any business should have to do business with anyone they don't want to or are not able to. The fact of the matter is that (in my opinion) your employees should be more concerned with how they represent your company and at least attempting to send me in the right direction or trying to answer some questions would have given me an entirely different perspective of your company. Enjoy ????????