Reviews of Essex-Kent Fence & Deck (Contractor)

L L

Couple years ago we paid thousands of dollars for a fence; workmanship was ok however only had a one man crew for a very large project. A few months ago we had a windstorm in our area that knocked over a branch on one section of the fence and damaged the top bar. Essex Kent Fence & Deck refused to come out to fix it stating they were too busy and instead asked us to send photos of the damage and then owner Sam would provide a quote. After several phone calls and weeks of waiting Sam finally responded back with a price tag of over $1300 to fix one top bar! After asking for an explanation from the receptionist as to the shocking high cost she said she would inquire with Sam and get back to us. We never received an explanation back from her as promised and Sam never got back to us after ignoring all our emails and phone calls. Horrible customer service by Sam and Essex Kent Fence & Deck especially after we spent so much money with them. Would NEVER recommend them to our family, friends or anyone for that matter. We ended up getting our fence fixed by honest, reliable and responsive people and it cost us under $50, NOT $1300!! Sam and Essex Kent Fence & Deck aren’t even deserving of a 1 star rating.