Here you will see all the reviews of real people who consume the services and products of Advanced Basement Systems (Contractor) in Chatham-Kent (Canada).
As of day this firm has a rating of 4.8 out of 5 and this score has been based on 103 reviews.
As you can see the average score it has is practically the best one, and it is founded on a large number of opinions, so we can conclude that the valuation is quite accurate. If people have bothered to rate when they've done well, is that it works.
As you know, we do not usually stop to write evaluations when these are correct and we usually do it only if we have had a problem or issue...
This Contractor belongs to the category of Waterproofing company.
Very pleased with the job ABS did in my basement. Definitely would recommend them if you have a problem with a leaking foundation.
Excellent work, very efficient, best product in the market. The flooding yesterday (29Aug) everyone around us received water but we did not. The proof is in the pudding.
Classic bait and switch. Underquoted the job, then they wanted to charge an extra 37% to finish. When they said they were all done the work I went out to inspect it only to discover my concrete was still not sitting at the proper level. I asked the workers about it and they claimed that to bring the concrete to the correct level to get the water to flow away from my house would require approx an extra 37% more money, or I could leave it as is which accomplished nothing. I spoke with the man who quoted me on the phone, we argued about it, but I still had to pay extra to have to job done right or else just leave it incomplete. At that point there was nothing I could do short of a lawsuit. I decided to pay and just leave this review.
Kevin, and his crew were outstanding, very clean and walked my wife and I through how the system works.
Another amazing service visit from Joel. Not only is he extremely punctual, but he explains everything thoroughly, and tells you why he's doing what he's doing. Extremely happy with the service!
Joel Desjardins was a consummate professional. He came and did his job with an excellent process and attitude. He went the extra mile to make sure that the work was done properly and securely. He is a complete asset to Advance Basement Systems
Fantastic company with incredible service. I'd recommend them to anyone experiencing a basement or crawl space problem.
The guys at Advanced Basement Systems were awesome!! They were very quick and very clean. Justin Fysh answered all my questions and even went the extra mile to find out some information about the renovations I wanted to do. They were very respectful to my home and took all necessary precautions to ensure the job was done properly and that there would be no further issues. You Rock ABS!!!
We had waterproofing completed recently. The crew and company was very professional. They did an amazing job. They were polite, kept the space clean, minimum noise and dust. Jordan in particular was very great. He explained everything in great detail and was very polite and professional. I definitely recommend this company.
Justin Fysh and his crew of Devan and James were very efficient and knowledgeable. Justin explained to us exactly what they were doing when they installed the basement water guard system. They tried very hard to keep the dust and mess to a minimum. Thank you guys for a job well done.
I had a basement water leak,I called Advance basement repair,they were very prompt to send a gentleman out to give me a Quote,he was very professional & knowledgeable about their product. The instaler showed up right on schedule,the job was completed on time&itwas done very proffesionaly,neat &the space was left very clean when the job was done. I would definitely reccomend this company. John Charlebois
From our estimator Jeff, to the 3 gentlemen who performed the work: Tim, Josh and Aaron; I can not say enough good things about them. Very thorough and careful to pre-warn me of any issues they saw that could possibly arise BEFORE it happened, just in case. There were no issues, but they were very proactive to educate on all possible scenarios so there were no surprises. Professional and proficient. I would recommend them to friends and family.
Am writing this during one of the heaviest rains of this year. My basement is bone dry. Thanks to ABS. I was a bit skeptical such an unconventional solution would work. Price is worth it because it stopped what I was spending each time the water got in. Start by asking for Jeff Miller to come out to see you. He customized the solution to our needs.
Bert, Tim and Andrew did a great job. Clean work space and were willing to share information when I asked.
we are very happy bert and tim did excellent job explained every thing thanks
Paul and his team did a great job installing our TripleSafe sump system. The crew was efficient, tidy, and friendly. They did an excellent job with the installation and having the TripleSafe system gives peace of mind.
Bert & Tim did a cement leveling job for me today in Sarnia. I must say that I was skeptical about the type of job I would end up with (because of the complexity of the cracks and heaving of the cement structures). I could not be happier. Both Bert & Tim explained what they were doing, the reasoning and the consequences - everything turned out perfectly! Thank You both - if I was still in business, I would hire you both - you sure know how to treat a customer. Friendly, efficient, respectful and professional = WOW
I needed a sump pump with proper drainage and a dehumidifier with ground covering, liner and foam insulation. Jeff Miller (inspector) introduced the possibilities and explained step by step what ABS can do to help. I was impressed and picked ABS as my contractor. Justin did a great job w/the sump pump system (smart pump 1/3hp Zoeller) Tim, Jordan and Arron worked w/the Dehumidification (SaniDry Sedona). The office, Tara, Chantal scheduled the work days and provided a smooth running. Thank you, ABS, everybody involved. Barb Raulin, Amherstburg, ON
These guys have a cookie cutter approach to all jobs. They are WAY more expensive than they should be and they do not stand behind their work. They left my crawlspace with water pooling up to the surface and not draining properly into the sump. It is a good thing that I had time to see it before they covered everything up with the clean space plastic. BEWARE, they are only covering up a problem so you don't see it anymore. My new contractor says it is the third time this year he has had to go in and fix their mess. would NOT recommend. do your homework and find someone better/cheaper.
Kevin, Jordan, and Matt are an awesome crew. They were extremely professional. We are very pleased with the work completed, and highly recommend this company. Kevin is an outstanding crew leader, and explained things thoroughly. Thank you for everything.
We had a sales rep come out to our home April 8 or 9 and have never received our quote. I have followed up more than once, each time I am told they have no record of anyone coming to our home but then they are able to find it and I am told a quote will be sent to me. It is May 14 and we still have not received this quote. I feel like if it is this difficult just to get a quote how hard is it going to be to actually get the work done? ----- Update: We received a phone call shortly after posting our review. The sales person said that they had never promised us a quote to begin with (when he left our home he had said one would be emailed in a few days) and that an actual written quote cannot be provided unless we were moving forward with the work first. The company deleted this same review on Facebook which feels a bit dishonest. --- Update #2 (response to owner) we were not given a verbal quote until today (May 14) and that was only after leaving this review. Our sales person did not ever mention having to get an engineer out for a quote, your response is the first we are hearing of that, he specifically said that he would email a quote within a couple of days. I have tried to follow up without any result and the only thing that got an actual response was this review.
I had a minor basement leak, and called Sam to inspect and give me some options. He recommended moving relatively quickly on the job before more damage was done. We booked an appointment however mother nature worked even faster - the basement got flooded. Sam's crew came in and installed the perimeter guard waterproofing inside, and a sump pump, and we've had no issues since!! Thank you Sam!
I had concrete lifted in numerous spots and the work was excellent. Bert and Tim were very personable and explained exactly what they were doing and the results that they expected. On our pool deck, I had a small section around the in deck solar blanket compartment that had sunk in such a way that it was on an angle and was preventing the proper operation of the blanket system. Other concrete lifting methods would not have worked here because they require larger holes to be drilled and there is not enough control over the lifting. Bert and Tim were able to get it lifted enough so that the box cover will now close and the blanket goes in and out easier. Excellent work!!!
Would like to thank Jeff, Tim, Cody and Don for there outstanding service we received. The team was very professional and answered all of our questions. Thanks again for your great service. Tom Henry
I've had them install a few times here and also use them for my yearly maintenance. Great company. Just got weeping tile and water guard installed. Very happy with the work. Highly recommended.
The crew did a great job replacing 2 support posts in my basement. Very fast, efficient, and clean. It was not cheap but you get what you pay for and Advanced Basements was worth every penny!
We've had our share of basement floods these past few years, a couple of them really bad. A friend had recommended ABS to me, they had done her basement and she was happy so I shot out an email and next day I had a reply and call, an appointment was set for someone to come out and inspect our beleaguered basement. The fellow that came out (Jeff) was very professional, he thoroughly inspected everything and made his recommendations and confirmed where we thought water was getting in and alleviated some other fears. Then the date was set for our work to be done. The ABS crew sent to us was: Jordan, Emerson, Arelio, and Edwardo, and worked their butts off for two days to demo, install, patch and clean. They did a phenomenal job, were very polite, friendly and professional while in the house and kept everything clean and tidy. Thanks guys & Advance Basement Systems! <3
We couldn't be happier with our choice of business to fix our leaky basement. Jeff came by to quote us and was very knowledgeable and took the time to explain different options to fix our water issue. The crew came today and we were blown away with the speed and professionalism of Don, Aaron, Kevin. They took extra time to cover all of our belongings, explain the installation of the new sump pump, waterproofing, warranty, and maintenance. They cleaned up after themselves and even went to far as to give our dog some love. Would use these guys again in a second, thanks so much!
They were always on time. Kept our house in good order while hauling all the materials in and out.
It has been approximately a year since ABS took our sump pump/cold cellar room from a moldy, smelly, spider ridden room you wouldn't want to be in, to a clean, dry, odorless room that can now be used as it was intended, and I am happy to say that we haven't had any issues with there service or products. They performed the work exactly as stated during the estimate, and even went above and beyond by removing the old drain pipe from a very awkward location that would have been near impossible for me to do at my age, at no extra charge. They replaced both that and our second sump pump and turned both those nasty open pit holes into a neat plastic covered container which eliminated the musty smell in the room and has made the sump pumps pleasing, presentable and far less dangerous to our pets. The seepage within the concrete block foundation, which had also been affecting our recreation room next to it, has now been eliminated by the positive drain gutter they installed in the cold cellar room as well. They may be a bit more expensive than some others, but they fully guarantee their work and as they say, you get what you pay for. Erwin Van Den Broecke Chatham, Ontario June 17th, 2015
I had a wonderful experience with Advanced Basement Systems installing a radon mitigation system in our home. I don't think most people realize that radon is the #2 cause of lung cancer. It is so worth having your home tested and a system installed if needed. Mike and Joel were fantastic to work with - very knowledgeable and courteous. They walked me through every step of the process and took their time to find the best location for the system. They also installed a new sump pump, which has been working great (and looks SO MUCH better than what we had before). Our radon numbers went from well over the acceptable limit (frequently had readings over 500Bq/m3, and it hasn't gone over 2Bq/m3 since the installation. Amazing!
Best company ever, I totally recommend it! :)
The foreman was Devin and his crew were Devin and Costner. They did an amazing job of water sealing my basement. They knew exactly what needed to be done and I am so pleased with the results. They answered my questions with expertise. I would call this company again if I needed help with my basement!!!
Recently had a system installed in the Basement by Bert and his crew. They did an excellent job. Showed up on time, and were very quick to get to work. Job looks well done and was completed in a timely fashion. Would recommend.
What a great company ! I had the interior water guard drainage system and sump pump installation. The crew, Paul, Doug and Keegan were an absolute pleasure, very courteous and professional. I was amazed at how well they worked together and efficient in their work, no wasted time at all. The company should be very proud of this crew. A job well done! I will not hesitate to recommend ABS.
I had Bert and Tim over to install my new sump pumps at my house and my daughters home. They did a great job. The pumps are working woderfully. Thanks. Steve.............
Professional and knowlegeable.
First class service work done today by Joel. Prompt, very courteous, left everything clean and worked extremely efficiently. A job very well done.
Had cold room closed up with spray foam and vents were sealed. Chris Dauphin responded to questions in a timely fashion and did his best to manage costs. The installers (whose names I can't recall) did a great job explaining the process and completing the work. The basement was warmer and less musty immediately.
Chris Dauphin was the initial contact. Very professional and took the time to explain in detail the work to be done. Kevin and his crew installed the water drainage system, sump pump, backup battery and dehumidifier. Tim arrived the second day to complete the spray foam insulation. My property was left in a clean state. All personnel were polite, professional and on-time.
Advanced Basement Solutions in Chatham did an excellent job on remediating the radon gas at my home in London. I have included a photo from a radon gas sensor which shows the radon gas levels starting to increase again going into the fall (as it usually did) and then dropping dramatically after their remediation - and it has remained very low since then! They also repaired a leak in my foundation with their Flexispan product and I have had no leaks since they made the repair even after several significant rain storms. I found Mike to be professional in analysing my requirements and coming up with practical and cost-effective solutions. Their pricing was good compared to other quotes I obtained. Mike and Joel also exhibited excellent workmanship and took obvious pride in doing the job right and leaving their workspace clean.
We had purchased our house with no sump pump, water damage or 'reported water issues'. About a few months in everyone in Chatham was having issues and I was that person saying "Never thought it would happen to us!". We called them up and they went over all the details with us and explained our options. They got the job done so fast and had our basement functioning properly. We never planned on renovating the basement first but now I couldn't imagine what it looked like before. It's comforting knowing I don't have to worry anymore. Still paying for it but I dont regret it.
Advanced Basement Systems was extremely professional right from the start to the completion of the work. I would highly recommend them for any basement repair work that needs to be done. John
I live in a century old farmhouse which had a leaky basement for the entire time I lived here (40 years). 10 years ago I had Advanced Basement Systems in to waterproof the leaky walls and install a new sump pump system. Since then, there has not been a drop of water in my basement. The humidity and musty smells are gone as well. I have the sump pump serviced each year and I can wholeheartedly say that it is such a relief to have a dry basement! Thanks Advanced Basement Systems!
Jordon & Emerson were very professional and performed an excellent job
Good quality product and installation was completed in a timely manner. I was happy with the professionalism of the crew.
Greatly appreciate Joel Desjardins ABS Service Technician. Always professional and does a great job on our yearly maintenance appointment. However yesterday went far beyond what most folks would do to take care of a problem in a very tight crawlspace. I am sure most folks would have walked away in frustration, Joel however stayed with and patiently resolved the problem. He was even able to give a great smile as he worked his way out of the crawl space. Thanks Joel you are awesome.????????????
Had radon gas mitigation system installed. Fast efficient excellent job. Very pleased. Steve Moore
I am very pleased with the work of Advanced Basement Systems to repair a crack in our basement wall that was seeping water. The crack was inspected and assessed by Chris, who clearly explained what the repair would involve. When Trevor came to make the repair, he also reviewed what he’d be doing. I also had a battery backup installed on our sump pump at the time of the crack repair. My thanks to Chris, Trevor, and Advanced Basement Systems.
DEAR Advanced Basement: I Would Like To Tell You That Joel Desjardins Did A Excellent Job In The Inspection Of Our Sub Pump & Dehumidifier. He Showed Me How To Do Some Tests On The Alarm System & Keeping The Filter On The Dehumidifier He Was Very Efficient & Did A Wonderful Job. Wes Pedersen Petrolia Ont.
Exceeded expectations, Belal was prompt courteous and professional from our first interaction. The spray foam crew Tim and Josh exceeded expectations, talking to them you knew they were highly trained and skilled in their job. Couldn't ask for a better experience , highly recommend.
Referred by a neighbour. Really great guys to work with!
Joel D. was just performed our annual maintenance service and, just like last year when he delivered our SaniDry, he was polite, professional and courteous. ABS is lucky to have such a top-knotch employee. Thanks Joel!
Had Bert and Tim come out to the house and install a battery back-up to my sump and reroute my discharge line. They were both very friendly, did a good job and cleaned up great. Would highly recommend them and their company.
Ben, Tim, Paul and two other gentleman did a wonderful job on my basement/crawl! I was very pleased with the job the team did on waterproofing my basement. They were very professional and cleaned up after the job was done. I now have a piece of mind when it rains that my basement will no longer get water and I will no longer lose any of my personal items.. I highly recommend this company!
Justin Fysh did a great job encapsulating the dirt crawl space in Amherstburg. Doing the extra effort of bringing out the jackhammer to break up a very big rock to remove it
I would like to say that I found the 2 workers that came to do my service to be competent in their duties and it was done in a professional way and we are quite pleased and will continue to use their services in the future.
I recently purchased a home and one heavy downpour in July was enough for the rain water to seep into the crawl space and the laundry room in my basement. I immediately contacted advanced basement systems and the company arranged Jeff Miller to visit our home in August to inspect and provide a solution. . After a thorough inspection he explained in detail what the issue was and the recommended solution and the estimate. I gave the approval and ABS immediately schedule the work for Nov. 5 . On the specified date 4 staff members showed up and completed the repair work within a day which was surprising. The team members were courteous and took great care to control dust and also not to damage the interior and the floor finishes. I was really impressed by the way ABS planned and executed the work including scheduling right from inception. They took great effort to keep me informed at each phase of the project. Since completion of the work my basement has remained dry . Based on my experience I would highly recommend hiring Advanced Basement Systems for any residential basement waterproofing work. They’re highly professional and also stays within the budget.
Joel D. did an excellent job with our radon mitigation install. He paid attention to detail and saw that everything was done right. Explained everything he did and said what to watch out for. I would recommend him to anyone. In fact I already have. Keep up the good work Joel.
Ben was very accommodating, and the work was done quickly and professionally. I’m very happy.
I would definitely recommend this company as they were professional, polite and did an excellent job while leaving zero mess. Thank you to Ben, Jordan and Kevin for giving us peace of mind and a dry basement.
Jeff was great to work with. He took his time when the first estimate took place and made sure everything was clear. The proposal was printed for us and when we were ready to move forward we called. Workers got it done on time, shhowed up when office said they would. Swept up and made sure it was all in line. Thanks- JT
Installed sump pumps. Jordan very professional
Advanced Basement Systems rectified a problem in our cold cellar which had existed from the day we bought the house and possibly since the house was built. ABS turned a mouldy, smelly, dank dungeon into a functioning, clean, dry cold cellar. They also installed two fully contained sump pumps, replacing the dark, open ones that has been there. Throughout our dealings with them we found the Staff to be courteous, responsive and anxious to please. Good quality product and good quality service.
Thanks to Ray and his team (Cam, Cory) for a very smooth repair of our basement leak. We have already felt safer to go to bed at night during a rain storm and awake to dryness!! They even came back later with extra gravel to fill in our window well!
Kevin and his Team showed up when they were supposed to, and provided a call ahead of time (about 1/2 hour prior), which was thoughtful. The Team came in, they were mindful about laying down sheets/drop cloths so as to not dirty up my floors. We reviewed the scope of work together before the work got started and away they went. They did a top notch job, tested and verified everything and took me through it all at the end. Real professional and they cleaned up after themselves quite nicely. Would highly recommend Advanced Basement Systems and Kevin and his Team. Tight ship, well done job! :)
Advanced did a great job fixing a crack in the foundation. Professional, on time, and tidy. Chris explained the work to be done and the contractor (whose name evades me) was very informative while performing the work. Recommend Advanced for any waterproofing work.
Devon , Costner and Ricky did a terrific job for me ! Prompt and courteous each day( two days) that they showed up to work. Took the time to answer all my questions and explain what was being done at any stage of the process. Worked great together as a team and were consistently engaged in activity , not one wasted moment. Left job site clean and tidy. Would recommend this crew and company to all my closest friends and colleagues.
I had just bought my new house when i came to find that after even a small rain fall my basement leaked. I had seen signs in the area for advanced basement system and spoken to the home owners who had nothing but fantastic views and opinions of the companies both professionalism, speed, and work quality. I called them to come and waterproof my basement and when the salesman came to my home he was very kind and professional just as i had herd from others. They gave me a summary of the work that needed to be done and i booked my appointment with them right away. When the installers came to my home i was amazed by both how professional and kind they were immediately. The work to my home was done in one day and they left no more mess in it than before they had came. I was amazed by how promptly they were able to do the job without sacrificing and quality of their work. It has been months now since they have been here and there have been many hard rainfalls in my area. There have been several times where there has been over 3 inches of rain and I have not had one drop in my basement. I cannot express my gratitude enough to advanced basement system for all of their help. thanks to them i have been able to refinish my basement without having to worry about anymore water coming in. I would and have recommended them to anybody and everybody.
Joel Desjardins did a fine job, as always, with no mess, and was a patient, gentleman explaining procedures and answering questions. thanks Joel!
Bert and Tim did excelent job /they where polite and helpfull explained everything everything to us.cleaned up good .tnanks guys.
We had Jeff Miller come to give us an estimate. We had another company do some work but our floor in one room in particular was still extremely cold. So we reached out for another quote with Advanced Basement Systems. Jeff asked me several questions and crawled under our house and did a thorough inspection. His conclusion was everything from the previous installer was done correctly and that I should contact my furnace company and check about getting two more vents put in at each end of the house. So great to hear good news, an honest person and company, no scamming for unnecessary work and no bad mouthing of the previous company. I actually felt bad about the free estimate. I understand time is money. I would whole heartedly recommend this company. Kudos to the company for having such an honest employee. Jeff was a pleasure to talk to. Cheers Cheryl Urquhart, Dresden, Ontario
After a record rainfall pushed water through my walkout patio doors, what a mess. We gave it a wet vac and put our Sani Dry from Advanced Basement Systems to work. Totally amazing how much moisture that appliance can take out of a large space and really quickly. I don't think we could be without one now.
We had our first service check up on our three pump system, which was installed a little over one year ago. While we may have had a little hesitancy about getting the annual servicing done, I can tell you I do not regret going ahead with it. Our service technician Joel was absolutely amazing, very professional and thorough. I am thankful we did not experience any concerns since installation of our system as Joel educated me on some very simple monthly checks/maintenance activities that are intended as preventative measures to ensure maximum/ideal functioning of our system. He was very thorough and invited me to observe every aspect of his servicing. Next he completed a step by step review with me, regarding simple checks on parts of our system to ensure everything is operating as it should. Having invested a significant chunk of change to have this system installed, the small fee of $169.00 was more than worth it. I would highly recommend this annual servicing to anyone who has installed the three pump system (or any other type of installation you may have completed with Advanced Basement Systems). Chris Byrne (Tecumseh)
Bert and Tim raised my concrete driveway and stamped concrete patio after both slabs had settled over the past 4-5 years. They showed me the equipment, explained the process, and were very conscientious about where the holes were drilled. Everything went very smoothly, and they also recaulked all the gaps around the edge of the house and garage where they meet the concrete. I am very happy with their work and would definitely recommend ABS to others. Thanks again Bert and Tim.
The Triple Safe sump system is best investment I ever made. Can sleep at night now! Annual check up visit by Joel is always welcome. Joel is always punctual and knowledgeable on the system. Always takes the time to explain any issues he might find. Very methodical in his work, and leaves the area clean and tidy.
The water proofing was done on the concrete wall and connected to and around an existing working sump pump. Jarrod(?) and Emerson the Advanced Basement Systems employees and installers were on time, quick, and worked steadily and hard, also tidying up at completion. Highly recommend this company
I called Advanced Basement Systems to address frequent flooding in my basement. I had a great experience from start to finish. Carl, the inspector, was professional and knowledgeable and was able to create a plan that suited my needs. The work crew of Jordan, Emerson, and Edwardo did a great job. They were timely, respectful, professional, and left a clean workspace.
Please find a different company for your work. They broke my sump, clogged with their work debris and fried it, was only a few years old, then denied it. The mess they left for a single mom to clean up was horrific, took me weeks of cleaning at night after I put the baby down. Their concrete work looked like it was done by monkeys, I can't even lay a floor over it without spending thousands to resurface it, after this went into a cardholder dispute, the company finally agreed to replace the concrete - no thanks, I don't want you back in my home. And the kicker - their "patented system" is open, meaning all those soil gasses - radon - has free access to my home now. I should have gone with basement boss like my parents did, work was top notch, no mess, closed system, and no water. Had the inspector from basement boss to my home to inspect the horrible work and he was appalled.
(Translated) Re Joel Desjardins; It was right. Well done, he is a very good worker. Fantastic job in a confined environment, good job, very good worker. (Original) Re Joel Desjardins; C'etait comme il faut. Bien fait, il est un tres bon ouvrier. Fantastic job in a confined environment, good job, very good worker.
I had them do my basement back a couple of months ago. It was cracked and bowing. They I stalled waterproofing and support beams. I would completely recommend them to anyone requiring basement work done. They were professional, courteous, clean and did everything promised. They ran into a snafu from the previous work done (not by them) and it was still completed in a very reasonable amount of time.
Should be at least 6 stars! Justin Fysh and his crew were punctual, friendly and informative. They carried out the work is a professional way and the crew doing the insulation completed the job in 4 hours. We are TOTALLY thrilled with the finished results and would recommend this company and crew to anyone!