Reviews of Enercare (Contractor)

John van Gulik

Zaw was very professional, respectful and friendly. He took the time to answer any questions i had while he worked efficiently and quickly. I highly recommend him as a repair tech.

Michael Shore

They don't respond to online service requests. Generally takes three days to do a service - one to call it in and get registered in their queue; one to get a scheduled call (usually the next day not the day of call so if it is a furnace or AC repair you have to sweat or freeze for at least a full 24 hours before the service person appears; one to get the part needed (if you are lucky) and if you are very lucky, get fix done same day as part is available otherwise add another day. In winter you can ask for heaters to help with the cold but don't hold your breathe for them to arrive. In my case they were delivered into a snowbank.

Angie Pasquini

Alex L came in today to change our mixing valve. He was awesome!! Very professional and knows exactly what he’s doing. Highly recommended

Karen L.

I had an appt for maintenance about 3 weeks ago and my tech's name was Brandon, I am very pleased with the service I got from him, he went over and beyond, I had been experiencing some issues with the water tap in the backyard, I knew it was leaking but couldn't pin point where the leak was, he found out that the water was actually leaking into the furnace room and took the time to show me where and also offered some suggestions on how to get it repaired. I really appreciate that!

Marlaina Riggio

Dave was great! Thanks for all the information and friendly care! Super tech! Customer service rep was a bit more challenging. More concern with pushing products than my actual needs.

Omar Sakher

Doug S was great, very helpful and knowledgeable. Thanks Doug!

JB

Excellent service. Our plumber, Alex, was professional, courteous, tidy and did a great job at installing our new plumbing fixture. Highly recommend.

Tammy McCormack

The technician called before he arrived. He was highly knowledgeable and able to answer all my questions. He provided expert advice. He was conscientious, effective, and pleasant. An excellent experience. Thank you, Tammy

Daniel Haug

Peace of mind in having the Enercare support network behind us.

N Spence

Alex was professional, thorough and clear on what the problem was and how he was going to fix it. If we ever need this service again I will request that Alex be the technician. So grateful for this positive experience.

Amira Bourboun

Enercare call center was VERY DISAPPOINTING as i had to call 3 (FRI, TUES, WED) times to get a plumber here! THE PLUMBER WAS SPECTACULAR. EARLY FOR GIS CALL, EFFICIENT, KNOWLEDGEABLE AND FRIENDLY. JASON: I WISH I COULD REQUEST YOU EVERY TIME.

Joey Simon

Don Peters explained all my options clearly and answered any questions I had with ease and patience. Mitch and Jarrod came and do the install and were kind, clean and professional. They explained what they did and how things work. My best experience so far. 10/10. All great guys and made the process easy for me. It’s appreciated.

Kamil Chadirji

Zaw visited us he is a very experienced technician, he fixed our heating system in very short time.

Kathy Vanderwyk

Prompt and courteous service. Technician was very friendly and helpful in answering any questions that I had.

Murray Kelly

We had Doug S. visit our home this afternoon. What a pleasure it was to have a technician of his expertise and customer service. From stepping out of his van to leaving it was amazing. I had my first HVAC 101 lesson. Every little thing that Doug did on furnace and a/c unit was explained. What the part does, what it should do and if it did it well. Doug brought me to school with him today. Would not hesitate to recommend Enercare and if you get a Doug clone good for you. Thanks Doug. Stay safe and well Murray Kelly

Paul Astell

Excellent service, Zaw was very professional, polite, clean and efficient.

Joseph Morin

My furnace stopped working. Enercare sent out Zaw to fix the furnace and I'm happy to say he was able to fix it in one call! Fantastic! Just in time before the cold weather.

Bill Serson

Great service from Nimal... seems to me that this inspection was a much more thorough than some previous service visits.

Alei Eldeen Mohamed

Terry And Stewart Professional Polite Organized Provided great service. Thank you. And thanks to enercare for hiring good people.

Kevin Konowalchuk

I don’t normally post reviews unless something went wrong. This time is the exception. During my annual furnace maintenance, Stephanie noticed that my 11 year old hot water heater was not venting right (at all). Immediately, she drew my attention to it, and had all the options for replacement ready for me. The furnace cleaning was done well, as always - and I had my new water heater ordered for next day install. They even had incentives that made buying out of the old contract worthwhile. Installation of the water heater... the guys (Eric and Pat were on time, very professional and friendly. The heater was installed beautifully. There was no mess left behind and I have hot water again. Amazing service. I hope not to see them again soon, but would recommend. :)

Rick Tucker

Both Byron S and Christian A were professional and courteous. They did a great job and were really fast. No mess and just a great job. Thanks guys again!!

Chris Can

Zaw was fantastic! He saw my eagerness to learn and explained every process as he was troubleshooting and going through the maintenance. He even addressed my questions about 2 stage furnaces and on-demand hot water heaters. Quite positive and jovial too. Highly recommend.

Kurt Buchholz

Jason is very professional and knowledgeable. Thank you for fixing my plumbing needs.

Brad O'Neill

Technician did a great job! Fast and efficient.

Leon Backland

Technician Zaw arrived at the early end of my appointment window after calling to let me know he was on his way. He quickly diagnosed my furnace and showed me what was causing the problem. He had replacement parts on hand and a short while later the furnace was back in operation. Zaw was a pleasure to meet ... very organized, kind and respectful of our home.

Jeremy Rabinovitch

Zaw was incredible and professional. Diagnosed the problem within 10 minutes @7 o’clock pm on Tuesday , AC is now working better than before (thanks for the wash down of the condenser!). Recommend 100%

Daniel Dubeau

Jason Miller repaired our bathroom sink drain today and I highly recommend him for service. He was friendly and extremely professional in his approach. The repair was completed expeditiously and to my satisfaction. I wholeheartedly recommend him to anyone looking for a great tradesperson.

Swed420Toker

Both Bryan S and Adam G were very friendly and explained everything great! they did an amazing job in the time period while here. overall very satisfied and glad they were the ones to do the work.

Victoria Tims

Jason Miller was sent to address plumbing issues and went above and beyond to resolve and fixed the problems. Very much appreciated.

Jane McGann

The technician was prompt, professional and personable when he visited to repair my hot water tank. The hot water was not running and he replaced part of the attachment to the tank. "the problem was fixed in less than 4 hours from calling. Great service!

Faith Murray

More than once I've had "emergency" situations with my furnace and they came quick and without any hassle. Great company, great offers. Highly recommend.

Andrew Rose

Just had Rob D from enercare (ottawa) in my home. He spent a few hours diagnosing a problem and fixing the issue that previous plumbers and hvac techs could not. Really happy with his care and attention to detail that he offered. Thanks Rob.

Eugene Roventa

Ricardo Bukowski was very punctual, informative and professional through his examination of furnance. He cleaned very carefully the air conditioner. I think his a great employee of Enercare.

Mansoor Amir

Andrew Mahon came to repair some water/shower head issues we were experiencing in our washrooms. He was amazing and his service was excellent. Great job Andrew.

marilyn booth

Second service:- Replacement of hot water tank

christy bailey

Jason Miller went above and beyond 5/5 would recommend to anyone!

Nikki Dubroy

I’ve been trying to have a ductless ac installed since July 30th. By Matt Trudeau, he’s just giving me the run around. I have called many times, left many messages, and he refuses to get back to me. I have to go to the people higher up to get him to contact me then when he does he doesn’t follow through with his words and promises. It’s now sept 19th and still have not had my items installed that I have been told would be done very disappointing and yet every time I call to have him replace they will not allow me to have a different person to do my installation if it ever gets to that point. Plus after all this I do not trust he will complete it properly.

Murray Greenberg

This is the second hot water heater I have purchased from Enercare in thirty years. They are a pleasure to deal with. From my first phone call to the installation of the heater by Byron and Christian they are first class. Quick clean and awesome to deal with. Murray

Michael Ofili

I just wanted to say that Zaw Tint was very polite, kind, and helpful. Mr.Tint gave my family excellent advice on how to keep check on the water furnace and the furnace.

Alex Dougan

Zaw was super helpful, friendly and efficient! Thank you so much

Moustafa Eid

I was visited today by one of the inner care service consultants (Don Peters).The way he dealt with me shows how professional he is and he was easy to follow. On top of that he saved me additional money.

Yugraj singh

Alex l was Great today, fixed all the issues with my blocked and leaking kitchen sink, great work Alex and thank you for coming out during these tough covid days.

Daniel Baliki

My hot water tank stopped producing hot water all of a sudden. I called the 1800 number on my tank for enercare. They sent out someone later the same day to take a look at it. He (name: Zaw) arrived, immediately knew what was wrong with the tank, and fixed it in like 20 minutes.

Paulin fokam

Zaw did a good job. He is kind, He takes time to explain the problem and the possible solutions. I highly recommend him.

Saba Desta

Alex L. fixed my toilet & he did a great job! He followed COVID protocols as well. He’s very professional and friendly. I will recommend him to my family and friends in the near future. Thanks so much Alex! :)

Cook With Asmaa

Zaw is the best technician, he helped me with an issue I was having with my hot water tank. He is very knowledgeable and friendly.

Charles Bruce

Terry D and Adam G replaced our hot water heater and did a great job, were on time and efficient and left our place nice and clean

Avi Lior

Byron S and Mayson Z arrived on time and did an excellent job. The site was clean as if they were never there. Super happy.

Adam Pilkington

Alex L was very courteous and professional, quickly identified the problem and replaced the needed part, all while carefully following covid protocols. Great job.

Office Jedi (Officejedi)

Zaw was great again. Has been here before for other maintenance. Was able to come out for same-day service. He isolated and resolved the issue quickly. We now have heat again. Another awesome Enercare visit!

Dianne Topshee

Our technician, Zaw, provided excellent service and took the time to explain all our options.

Johnny Zhang

Zaw Tint was the technician who visited us last night for a problem with the hot water tank, and solved the issue. Very nice and expert services, really appreciate his help.

Visali Ram

Whenever I have any trouble with heating, cooling or plumbing Enercare technicans are there on time. Quality of their service is superb and very professional. Would highly recommend their service.

Darren Weiner

I can't thank Zaw enough for fixing my furnace. He was extremely professional and courteous. Zaw quickly diagnosed the problem and had it repaired within 30 minutes. Great job!!!!

bombay biscuit

Jason Miller is an excellent plumber! My parents are very pleased with his exceptional service and professionalism.

Hung Nguyen (Foxy_East)

Staff is very helpful. Technician is friendly and knowing his stuff.

Brenda Wyber

I’ve had an issue with our hot water for the past 10 days: came in finally figured out that when an electrician was here installing an outlet in the basement he wired it into the hot water tank outlet and when you turn off the lights you turn off the hot water it’s taken for visits and countless hours of frustration but Colin G fixed it and figured it out thank you

Bunny Davidson

Rob was very helpful in explaining my water on demand and helping us set up our appointment for the water softener system. Very courteous and helpful!

Michel Lacroix

We had the service done on the furnace by the technician Michel Gratton and he was excellent, informative and knowledgeable about his work. Thank you for a job well done. Happy customers. Greely in Ottawa South!

Tushar Kumar

Zaw was amazing. He fixed my hot water tank issue within 5 min. Highly Recommend :)

Cliff Hakizabera

Technician Zaw was great, with the parts received he was able to get our hot water back on.

The Brayman Family

Service was quick, efficient and the technician was polite and very knowledgeable. Highly recommend Enercare...

Sunil Gupta

Good professional plumbing work done on a timely basis by a knowledgeable person Jason Miller from Ottawa Enercare.

Holly Sheehan

Great customer service. Alex L fixed our plumbing problem right away.

Sharon Sharpe

Chris C. was excellent. He arrived when he said he would after calling us first to do the annual maintenance on our furnace. Very pleasant fellow.

n mas

Colin was of great help and went above and beyond.

Glenn Cauley

Having the Enercare coverage packages that I do has been enormously advantageous to me recently. Having a live, knowledgeable person on the phone guiding me through the appointment booking process made that part easy. The service person arrived well within the appointment window, was friendly & knowledgeable, and identified the issue(s) very quickly. Additional coverage packages were discussed in a very no-pressure, informative manner.

Dgirl 14

Technician (Andrew M.) that came in was very polite and efficient. He answered the questions I had. He took all covid precautions necessary. Problem was solved quickly.

Sylvana Nached

Plumbing service was done efficiently by Alex.L Very professional service that is really recommended. Good job Alex ????????

Annie'sWorld

Alex L was great, he explained what he was doing, was very efficient n friendly n respectful

Elizabeth Ramírez

Shane service was exceptional.

Rama Hakim

Jason Miller is the most efficient professional we have ever met! He was very kind and easy to talk to, fixed the pipes excellently and in record speed! Very pleasant guy, even gave us advice on other heating-related issues in the home and was overall fantastic. 10/10 would recommend, thank you Jason all the best!

Dave Berry

Having a tankless water heater installed was the best move I ever did. No more running out of hot water. D.Peters, sales rep and the installation crew of experts Jerry and Rocco were amazing. Excellent work, carpets layed down to keep our house clean when All was swept up and left lime they were never there. Quality installation as well. No short cuts. Thanks Enercare!

Steve & Lisa Neville

Jason Miller (the tech) showed up on time and quickly understood the issue (leaking drain pipe in the basement ceiling). He explained his plan to fix and very quickly got it done. Jason was a professional plumbing expert who clearly communicated with me. Another great experience with my Enercare protection plan.

Mark Dragon Owl

On time, replaced the part, COVID-19 protocals observed...gave great advice on maintaining my HVAC system Excellent technician was Chris Bradley.

Viletta “Velvet” Diamantopoulos

Jason Millar (from Ottawa) came to the rescue. We had some water leakage, a clicked sink and a broken toilet handle. He was exceptionally patient, kind and a real pro! We felt as though we were in great hands and we were. Many thanks Jason!!! Viletta

navy jack

Got the hot water tank fixed. Super service top notch work.Thanks. jb.

Steve Irving

Helpful, efficient and friendly service; very pleased with his plumbing work.

Gianni Abbenda

Alex called to say he was en route and arrived as promised. He was highly professional in his work and fixed the plumbing issue quickly. He diagnosed a second problem while he was here and arranged a follow up appointment to get that taken care of. I would recommend his services to family and friends. Thanks for your help Alex!

TypeEh Studios

So friendly and professional, Jason fixed our problem in 20 min and have great advice about maintenance. No up sell nothing but good things to say about Jason.

Synandra Lechner

My experience with the technician, Zaw, rates 5 stars but my experience with booking the maintenance gets 1 star. I would like to have my furnace and a/c maintained in one visit. I tried to book a spring visit for my furnace in the winter and you could not book that far ahead. Then I got repeated emails and phone calls trying to get me to book but what I wanted apparently could not be done. It was very frustrating and in the end I had to book 2 appointments with 2 4 hour windows I had to be home which I hate.

tristan the minigunner

I found Alex l to be very knowledgeable and professional with the plumbing job that he did I will definitely recommend him to my friends if they need any work done. Good job Alex l keep up the good work Lee w

Jamie Lynn McDougall

Very professional! Rob D was quick to respond and arrive, clean and was very kind! Recommend this representative to anyone!

Ms M

Byron S and Adam G were very professional, focused, polite, and thorough. Excellent communication before, during, and after the air-conditioning installation. Brad Runtz -- sales -- was extremely helpful, with NO pushiness or manipulation, and is clearly dedicated to exceptional customer service.

Victoria Kerr

Jason Miller, from Ottawa, was friendly and professional. He was very thorough and answered all my questions. He was a top notch 10/10!

Mike Chapman

The experience with the technician was fantastic. He explained everything really well and I felt comfortable about the entire experience. The call center was another matter which left me very frustrated. The person handling the call asked for an appropriate time period and I agreed to a morning 9-1 pm time slot where upon he said that I was confirmed for a 4pm time slot. He made mistakes like that throughout the call and frankly I was pretty sure that my appt wouldn't work out in the end. Luckily the tech showed up in the morning and he completed everything on time and a job well done. I can only hope that phone calls are actually reviewed by management and something is learned by reviewing this call.

Christine Beaton

Byron and Chris were great! Super friendly, on time and professional.

Malek El Kouzi

Jason Miller from Enercare came and professionally fixed the issues i had for plumbing. Thank you Jason. I would like to thank Enercare for their professional service. I have yearly plans which are super services from Enercare plans.

Valerie Klassen

Our furnace broke down and enercare's protection plan covered our tech visit and the replacement motor. Our tech was really amazing; he was quick, courteous, and helpful. Thank you!

Tim James

Alex was professional, knowledgeable and completed tasks efficiently. Appreciated his work, attitude and friendly demeanour!

Marquis Côté

Fast and great service. The technician Zaw knew what the problem was from my description and had it fixed quickly and efficiently within less than 30 minutes! We have hot water again, yay! Shower time ;)

Derek Prosser

Zaw did an excellent job on replacing the hot water heater panel. arrived at the start of the repair window and his work was top notch. Thank-you so much!!

Donna Morrison

I was very impressed with the person you sent. He checked every aspect of our furnace and I felt relieved knowing that the furnace was in good working order. He also has a warm personality that made it easy to ask questions.

Amanda Salinas

Thank you, Enercare for saving our Victoria Day long weekend! Our water tank stopped working late on Thursday evening. We called Enercare Saturday morning at 9:00 a.m., and by 12:30 p.m. we had an a technician (Rob D.) at our house to assess the issue. He was very helpful, informative and professional. By Sunday at 1:15 p.m. the technicians were in to install a brand new rental tank for us. Your technicians were very friendly, clean and professional. We are very happy with our first experience with Enercare. Thank you for a great experience! Sincerely, A very happy Stittsville household

Joanne C

Charles from Enercare visited our home last week in order to provide advice on a new water heater. He was knowledgeable, polite and thorough, taking the time and effort to make sure that we fully understood the options available to us. In my opinion, Charles went above and beyond what we expected and we are grateful to him for his professionalism and assistance. Thank you, Charles! While unrelated to Charles, the service we received from the Enercare call centre paled in comparison, and could best be described as brusque, disinterested and perfunctory.

Katelin Valentine

Alex L. was friendly and professional. He was efficient and respectful - particularly as it relates to COVID. We really appreciated his great work!

Brad Taylor

Enercare provides really wonderful customer service. They tell things like they are in a respectful and friendly manner. From the assessment to installations. The care plans and house maintenance, we’ve had 5 people come by from Enercare, all of whom have been respectful, from punctuality to keeping the floors clean to explaining every step and procedure that gets done. I’ve got nothing but positive feedback for Enercare. Even the call centre is trained the same way, providing respectful service and answers. Keep up the great work and if clients need a review I’ll answer questions anytime.

Talina

Shane was so great! He is extremely personable and professional!

Richard Martin

Booking an appointment was easy. Sales representative was very helpful and accommodating. Professional, knowledgeable and friendly technician, carefully following all safety measures, was right on time. Took the time to explain the work needed on my furnace. Keep up the great work!

Gregory Sreblowski

Rob D and Chris B ... inspite of having the wrong pump delivered to repair our heating system, they persevered and picked up the correct pump reworked their schedule through dispatch and returned to fix our heating system the same day. Great job. Thank you

Ricardo A. Gomez

Alex L. was very informative and professional replacing fill valves for two toilets that were leaking. I highly recommend Enercare for their great customer service.

Frank Grandinetti

WOW left Reliance cause of pis poor contact center service and third world style account management and Enercare is getting to be just as bad. Unbelievable as there service was initially excellent yet offshore contact center is not able to communicate well and after 5 attempts to attain tankless quote so many disconnects and transfers.

Tony Iannazzo

Would like to write a review that our furnace broke Friday night, we contacted Enercare Friday night. Saturday Kishan was dispatched he took time, care to have the furnace working again..great job!!

Rajendra Parajuli

Hot Water Pump (Rented), Replace Old one with New One Went well. Two Technician/ professional were good. They used cover, not to damage Carpet, and cleaned things very nicely after work. Great Job Guys, Thanks

Wahib Thabet

Smart and professional staff. I appreciate the service provided by Doug Sample who fixed a problem no one was able to in the past years.

Unknown Unknown

Adam G and Terry D were on time, efficient, professional, and their work was clean and tidy the whole way through. After the installation, they provided helpful explanations. Thanks kindly.

Ava Ault

Excellent, friendly very professional. 100% satisfied for the 10th year running. Thank you so much.

Jon Braganza

Zaw from Enercare came to service my furnace and was very professional and courteous.

Deepak Verma

Jason miller did great work. He is very nice and work done very quickly. He fixed my toilet & he did a great job! He is very professional and friendly. I will recommend him to my family and friends in the near future. Thanks so much Jason.

Gagan Dehal

Great timely service to fix hot water Tank.

Greg Aulenback

Jason Miller was great. I had a slow drain in the basement laundry tub and Jason was able to fix it between using a plunger and wet vac without removing any pipes. The drain has never worked so well!

Monica Adjeleian

Jason was very efficient and clean. Would recommend.

Garry Saunders

Jason Miller solved the plumbing problem in a friendly and helpful manner . Very pleased ....Garry Saunders

Peter Froehlich

Alex L Was quick, efficient, pleasant and professional. he took the time to explain exactly what he was doing and what might require a work in the future. It was a pleasure having him here.

Valer S

Really helpful! Thank you Colin! Professional, knowledgeable, friendly! Valer S.

Sophia Wong

Alex L. did an excellent plumbing diagnostic and repair for an issue I had with a shower faucet with scalding water. His customer service was great - he called in advance to let me know that he was 10 minutes away, discussed the diagnosis and strategy with me, cleaned up after himself, and explained the report before getting me to sign off. If my experience with Alex was the only experience with Enercare, I would have given 5 stars. However, prior to Alex, I had made two other appointments for plumbing services. Neither of these prior technicians called the provided phone number nor rang the doorbell, but only left cards in the mailbox saying “sorry, we missed you”. It was very frustrating having to re-book the appointment three times.

Kathy Howard

Several months ago I was deciding whether to buy my water heater outright, or enter into another rental contract. I'm glad I had a contract with Enercare yesterday, when water started to spray out the motor housing on top of the tank. Seems that condensation forming inside the venting pipe that goes up two floors to the roof, was running back down to the tank and I needed a drain installed. I called at 1pm and the work was done quickly, cleanly and professionally by 8pm. Pleasant friendly technician Aydar handled it smoothly. Thanks!

Jennifer McAllister

Rob D was great. Super friendly and professional, provided excellent service, and had my hot water tank up and running again without delay. He also gave me some useful advice on water tank maintenance and diagnostics for the near future (highly welcomed given the age of my tank).

Donna and Lee Ward

Frank L. serviced our furnace today and did a maintenance check. He was punctual, courteous and thorough. Highly recommend his services.

NIzam Siddiqui

Technician Norm Rollin came to fix my hot water tank in the morning just before we were going to do Thanksgiving in the evening and were very concerned as no hot water was coming from the taps in the house. Norm was the most professional, knowledgeable, courteous and helpful technician that I have had the experience of working with on issues related to hot water tanks, furnaces, AC and associated duct issues. Norm fixed not just my water tank which was the issue that I had called for assistance on where the valve and thermostat controller needed to be changed but he went out of his way to review associated thermal heating issues that could have implications down the road. Norm explained very clearly what the problem was, how he was going to repair it, what I should do on a regular basis to ensure good operation, and what I should watch for in the future. All in all I would give Norm Rollin an A+ in every category of measurable service and really emphasize that this was the best customer service that I have ever received - he is a total credit to Enercare and makes the company look very very good!

Anne Arnott

We were experiencing water leaking in the basement. Alex L took the time needed to find out where the leak was coming from and determine a strategy to make the repairs, keeping me in the loop and explaining everything he was doing and planned to do. Excellent service. I would recommend him very highly. And it was covered by my protection plan with Enercare.

Ramy ElKomos

Great service and technician Doug Sample was great - provided a lot of great information to help keep our equipment functioning properly.

Carolyne Lynch

Thank you Mark Clatney, Byron S., Christian A. and Jamie M. For the great sales, service and installation. Very pleased!!

Emily Buchanan

Our technicians Brandon and Byron were super friendly , and very knowledgeable! Very happy with our choice choosing enercare.

Jim Groh

A very professional rep who discussed what he was doing and the reason for it.

Scott McDougall

I had a great experience with Enercare. I woke up to a broken furnace in the winter. Phil Deslauriers and Don Peters arrived shortly after I called for help and were lovely and pleasant while getting me set up with everything I needed. Great service and great people.

Dennis Rusling

Alex did a great job follwed COVID protocol

Shirley Kang

Shane came today for my HWT. He was very helpful and knowledgeable. Arrived on time, very courteous, efficient, and friendly. Thank you!

Jamie Hillman

Top quality service. Thank you Terry Adam and Jeff!

robert kushe

In providing maintenance service for my furnace Craig C. was excellent.

Marg O'Brien

Josée provided exceptional service during the repair of my furnace. When faced with the problem of missing parts, she immediately found a solution. Very professional and customer service focused. Thanks!

Heather Leech

Joel did a thorough job in assessing and cleaning our system. Answered all my questions and showed pictures of improvements. I am happy with his service.

Petra Potvin

Excellent service. Alexi was friendly and explained what he did.

alan iny

Zaw came to clean fireplaces. Did a great job and very friendly and professional. It wasn’t working before he got here!! Thank you so much Zaw!!

Barb Burvill

Thank you Zaw! Lots of hot water now. Excellent service on Nov 19/19.

Maxine Grant

My experience with Alex L was a very pleasant one. He was very professional and respectful. He was very knowledgeable. I would highly recommend Alex to any customer.

David Senger

Excellent service!

Denis Chateauvert

Excellent service from Alex L Very knowledgable and helpful give me some really good advice

Vinh T

Colin is a super technician! He’s so knowledgeable and helpful. What a guy!

J F

Zaw is a professional technician with good skills and great attitude

Scott Richards

Zaw was extremely helpful and understanding about fixing the issue. So great full for his professionalism and assistance with this matter. THANK YOU SO MUCH

violet phillips

We have the insurance plan. .. best money we spend. .. everything is great excluding the appliance guy..

Kelley Ley

Jason Miller was professional and prompt. He arrived promptly within the arrival time indicated in his phone call. Jason followed Covid precautions. He was friendly when he arrived and greeted my dogs as he entered their home. Jason explained what he needed to do and completed the work quickly. He verified his work and assured me our problem was rectified. We appreciate everything Jason and his colleagues are doing to ensure the ongoing comfort of their customers during these trying times. Thank you very much Jason for your service today. It was a pleasure having you complete the repairs on our water tank.

Julie Gill

Plumbing and drain kitchen and bathroom sinks. Jason Miller from Enercare arrived midway in the 4 hour time window and called before coming. Checked out and addressed the problemd and explained things to me. Polite and cleaned up upon completion. Very satisfied.

Anamaria Santaromita

The first technician came and replaced the bracket but the pilot light turned off so we called them back the next day. This technician came and replaced the same bracket/ clip but was waiting outside when my husband knocked on his van to say the pilot light was off again. He came in and cleaned around and under the water heater and said it should be working now. He waited inside his van for a period of time and then left. The pilot light is still on. Thank you for your common sense approach to cleaning and replacing a new clip. I had a beautiful hot shower at 9 am. Thank you very much.

Julia Coe

Technician was pleasant and on time. Answered questions .

Angela G

Byron S and Christian A,Were extremely professional, very courteous and patient with all our questions, definitely know what they're doing and it was an overall fantastic service experience. I definitely Recommended.

Shashi Puri

Alexandre was here for the plumbing service. Today. Did a super job and guys like him are an asset to Enercare. I will highly recommend him.

N Nasrallah

Jason Miller did a great plumbing job at my place today, he was professional, efficient, knowledgeable, courteous and happy to help! Keep up the good work Jason! :)

Viki Di Censo

Pipe had a leak and toilet needed repairs

Bobby Gulati

Had one of the best customer experiences of my life today. George was the person that came to the house. If you get a guy named George coming to your house, rest assured you are in good hands. Experienced and honest!

Naglaa Ganoub

I put a five star rating especially for Denis Dutt. I've had a very good experience with him on the situation with my furnace. He did a very good job in assessing the situation and gave me very good advice for the future. I want to say thank you to him and his team!

Shelley Derkach

Rob D, in Ottawa, came to my home to check both my furnace and air conditioning. I remembered him from last year because he is so kind, helpful and professional. He didn’t rush through all the tests to se how both units are performing. He clearly cares about his customers and his work! Thanks again Rob!!

sandro76ca

We had a maintenance check done by John Evans. We were more than pleased and impressed by the time he took to give us suggestions and ideas to have a better situation with our air flow. He was well mannered, so friendly and personable. He was very knowledgeable about his work, and showed great customer service. You are very lucky to have him as a part of your team!!

Dennis Brodie

Furnace check by Colin G. Well done, quick and excellent advice. Installation of new furnace by Eric G and Byron S. Excellent work, friendly guys.

Karen Chase

Appreciate both Shawn (service) and Matt T. (Sales) for their respectful professional approach in assessing our air conditioner repair or replace situation. Response to our inquiries were immediate and thorough, and we are happy with our decision to have a new unit installed next week, along with peace of mind. Thanks to both for a positive experience - well done!

Anne Castle

Jason Miller, plumber, repaired an outdoor tap and bathroom shower quickly and to my satisfaction. 10 out ten stars.

Giulio Maffini

Byron and Christian replaced an aging water heater and installed anew one in the furnace room of our our finished basement. They were polite, extremely careful and made no mess. All this in excellent time. They get five stars from me!

Jason R

Zaw did an excellent job during my furnace maintenance check. He was knowledgeable, friendly and provide excellent client service. He performed excellent work.

george xu

Two technicians from Ottawa arrived promptly to replace my rental hot water tank, did a clean job. A very satisfied customer in Pembroke.

John Klerks

Professional service performed.

Xuesong Wu

The technician Zaw is really nice and professional. He checked furnace very carefully

Jack Wilson

We had no hot water, and the technician arrived within 20 minutes of our having phoned in the problem. He quickly determined the issue was not with the new tank but with the new electrical outlet which had tripped and turned off the heater. We now know how to reset the tank should this happen again.

Cristi Dickson

My rental hot water tank got red flagged for a cracked pipe at 2pm...Enercare sent a technician at 8 pm, and I had the hot water tank (and offending pipe) changed out by 1pm the next day!! Byron and Christian were the techs here to install and they were amazing! Professional, quick, courteous and a fun sense of humour, which clearly they figured out I loved! Good job and I would recommend you guys to anyone, thanks!!

John McDougall

We had 2 issues with our hot water tank on two separate occasions and we had the same person (I believe his name was George) provide us with friendly, timely and professional care.

Daniel Joseph

Zaw came by to help with an issue I was having with my hot water tank. He's very helpful, friendly and knowledgeable. He provided me with options to fix the issue and offered helpful tips for my hot water tank and even my furnace.

Paulette Layng

WATER HEATER & VENTING ASSESSMENT PEACE OF MIND THAT 'S WHAT I WANTED AND ROB DELIVERED. THANKS ROB!

Tim Ford

Zaw was very helpful in explaining the different water heater option we had a available to swap to. He also showed me how to adjust the dial on our existing one to fix the temperature. Thanks Zaw!

David Mersereau

Zaw figured out the problem with our hot water tank immediately and fixed it quickly. We were happy he came the same day the issue occurred so that we hardly went without hot water.

Andrea Sargeant

Our technician Rob was wonderful! He was on time, friendly, located the issue with the furnace and took the time to explain the issue to me. Thanks Rob D!

Janika Beausoleil

Andrew was very helpful went over and above expectations!

Alex Clark

Not able to fully resolve problem. Will require another visit by a more qualified individual with more experience in boiler maintenance.

Renee Beaudry

Jason did a wonderful job in our kitchen. Found the cause of the leak and replaced the necessary parts. Very kind and professional al. ????

Terry Crich

Saw called to let me know whT time he would arrive and arrived when forecast. He was very thorough in identifying the problem and was able to implement a temporary solution until the part needed arrives. Very professional, friendly, knowledgeable and helpful. Highly recommended!

Karen McBane

Jason is very knowledgeable in his trade. Jason seemed very pleased with his employer.

T&M Ontario

Reference Alex L, Plumber: Professional and courteous service. Orleans, ON

Marisa Monaco

Jason Miller fixed a plumbing issue with my toilet. The valve filler needed to be changed. He was extremely courteous, professional and also was able to provide me with answers to many questions. i would recommend Jason’s services.

Andrew Baillie

Alex L did an Efficient and thorough job solving our blocked drain pipe.

Victoria Hughes

We had Zaw come to our home and were extremely pleased with his service - he is extremely knowledgeable and understands the systems inside and out such that we FINALLY had an answer and solution to our hot water tank and water flow issues.

Terry Johnson

Bryon S.&Chris B. were pleasant,professional,polite .Good review of product.

Richard McGrath

The Enercare service technician Doug Sample arrived on time, respected all Covid safety protocols and serviced the hot water tank efficiently and effectively. He replaced the faulty parts and put the tank back in service without delay. He ran a complete diagnostics test provided me with the report information which was then emailed to me. An excellent service call from Enercare.

Byron Dai

Rob did an excellent job to reassure us that our furnace is in good state for coming winter. Thanks!

Naj Ghorb

My furnace stopped working and I called Enercare company, January the first 2021. They sent a technician right away. The technician, Zaw, was very professional, very knowledgeable, polite and patient. He found the problem very quickly and tried to fix it with the equipment he had but he couldn’t. He, then, ordered the part online. Before leaving, he gave me two space heaters and he was sad he couldn’t fix my furnace. January 4th, 2021, I received the part around 4pm and I called Enercare who sent me the technician, Zaw, right away. Zaw had a big smile and was happy that I received the part quickly. He installed it and cleaned some other parts. Everything was working fine. Thanks a lot Zaw and Enercare.

Feng Xue

Zaw is very friendly and professional. He did a great job on our pipe system to resolve the leaking problem.Thanks.

jeffrey abbott

Bob Alletson came by today and got our furnace up and running again. Very professional, prompt and friendly. Hope I don’t need service again any time soon, but if I do Bob is welcome to do it anytime.

Jessica Lauren

This was a great experience. I am so satisfied, and it’s finally cool in here. Everyone was friendly and I know things were done right.

Peter S. Milsom

We have comprehensive coverage in support of all of our equipment in our new home with Enercare and our dealings with the company have been excellent. Every one of the technicians that perform the inspections spring and fall of the various equipment have been courteous, competent, extremely helpful and very responsive. This is an excellent company that provides very professional, first-rate service.

Ian Coombe

Very satisfied with the service from your technician (John).

Douglas Rankin

Excellent service. Doug took the time to fully explain the call

Robert Corrigan-Roop

Service tech was supposed to come between 11:00-3:00 showed up at 11:00 was so impressed with quick service. He examined and serviced both our air conditioner and furnace and gave a very good explanation of what he found and recommendation, very impressed. Rep was Steve Lajeunesse would recommend him highly every time.

David Olson

Excellent sales and service, from start to finish. Energy Management Consultant Matthew Trudeau was courteous, friendly, well informed, did NOT use hard sales tactics, took the time to explain what was best for our home, and why, answered all of our questions and was able to arrange a heating a cooling package tailored to my family's needs. The installations technicians arrived promptly, were professional, friendly, effective and efficient. They demonstrated respect for our home and property while disassembling and removing our old units and installing the new units. The work was completed properly ahead of schedule. I would highly recommend Enercare (all facets of the team) to anyone who is looking at replacing their furnace and/or air conditioner. Excellent service and staff.

Kelly Lauzon

Jason Miller was knowledgeable, professional and pleasant. Highly recommend.

Amir Allam

Alec L. Was very professional and helpful

Shaun Revill

Shawn G from Enercare was amazingly helpful when it came to repairing my hot water tank. He diagnosed that the temperature regulator was malfunctioning causing our hot water tank to not heat up to its appropriate setting. Thanks for all your help Shawn. 5 stars for this service call for sure!

claudette sauve

Very professional, courteous and helpful. Would recommend to anyone who needs fast service. Great company.

Sukhwinder Verma

Very nice person and very good service.

Kim Turnbull

The service technician was very polite and honestly answered my questions, esp. when I asked about how long until I needed to replace my furnace.

ashley kaert-brown

Our hot water tank failed and they sent Chris C. Out the next day to look at it. He was very friendly, courteous and knowledgeable. He answered all my questions and fixed my problem very quickly. I am very appreciative.

Jothy Joe

I just want to thank you for your service. Rob D was able to diagnose the problem when I explained, checked our furnace, ordered the parts right away and fixed the problem. He had a lot of knowledge of what he was doing. Very satisfied and would definitely recommend to others.

Chris Blackburn

Our furnace failed a safety inspection during maintenance meaning it had to be replaced. By 6:00 pm the same day Matthew was at our place to talk options. He was helpful and thorough and we were able to quickly agree on a new appliance to be installed the next day. Terry and Adam were the installers and did a great job. They were courteous, friendly and professional. Job was done on time and area was immaculate when complete.

adel saket

Thanks to Alex.L for his great work.

Younis Yousif

Jason Miller was excellent and professional yo complete the all the water leakage at my home. Also he replaced the mixing valve for the hot tank He is excellent and has a great experience

L Zhang

We had our leaking toilet fixed by Alex L from Enercare and couldn’t be happier with the service we received. Alex got right to the problem for the moment he entered, he is very professional, friendly, and extremely knowledgeable and patient, answered all our questions. He went above and beyond reviewed and replaced other malfunction pieces. I would definitely recommend Alex to all our friends.

Al

I called with a hot water tank issue @ 12:00 noon - impressed with the quick response - first was an appt for the next morning with an option if an opening came up they would slot me in - they called and said there was a cancellation - someone came at 5:30 that afternoon. Didn't have the part - it was ordered at 6 PM and was delivered to my door next morning around 11:00 - this was a weekend !! - I called as was necessary once the part arrived and the same tech showed up at 5:00 PM to install. Very impressed with the service and professionalism from A-Z. Thanks.

Clare Mungham

UPDATED: I originally gave Enercare a one star review, because of their corporate processes in not meeting my home heating needs. In a nutshell, we could not get past the call center firewall to have a time sensitive issue resolved. After posting the review, Enercare reached out to us and promptly resolved our issue. We are grateful for their timely resolution. As such, I have changed the review to 3 stars. It's 3 stars and not 4 or 5, because as much as Enercare responded to the review, they still need a way to go meet immediate needs of customers without forcing customers to revert to public review forms. ORIGINAL REVIEW Enercare is a very large company with a lack of interest in meeting customers' needs. Calling for assistance to get an inspection report on a heating system led to endless calls about how the process works and not on how to meet the customers' needs. It appears that the process works for Enercare and the customer is simply a cog in their wheel. It is the only inspection that I have experienced that did not end with the service technician leaving an inspection report at the time of the inspection, but rather being told that a report will be sent in a couple of weeks.. really? Be very careful in choosing this company. Select other local companies first as they care about meeting the needs of the customer.... Your heating and cooling needs in our climate are way too important to trust in a call center agent (working on behalf of Enercare) that lives outside of the country and outside of the climate that you need managed. Go local and stay away from this large process oriented company that places their process ahead of customer needs.

Carole Hare

Jason Miller responded promptly a plumbing issue. Excellent service and a very courteous young man!

Jana Woloszyn

I have always called to book my appointments with Enercare. Their customer service reps are AWESOME. I tried the app and it was even easier. Paul, the technician, was on time , friendly , professional and even though he was very efficient… he was thorough. I highly recommend Enercare and the protection plan.

Al Kleiman

I have never had such terrible service! They are making me pay 900 dollars to get out of our hot water rental. They never cleaned my furnace properly so I had to change it. THEY GIVE HORRIBLE SERVICE!

Michael Cope

Friendly and professional service from Alex L. Blocked laundry drain was quickly cleared. Highly recommended.

Margaret Roberts

Zaw is an asset to your Company - very friendly, reliable and knowledgeable- super nice technician

E W Miller

Alex L came to replace the mixer on my hot water line. He completed the job quickly and professionally.

D S

Excellent, timely service! The technician Zaw quickly identified the problem with our furnace and had it fixed quickly and efficiently. Great job!

Edward Silva

Last week I had my furnace maintained by Enercare. I was very impressed and happy with the technician I was provided. I asked if he would mind me watching him when he worked on the furnace and his response was so welcoming and disarming! He said "Not at all" and began to explain everything he was doing on the furnace. What I could not understand he nicely explained in layman's terms, As he was doing his work I realized how thorough he was in his work He also gave me good pointers on looking after the furnace. He was the best! and I recommend Enercare to all who are looking for a company to do maintenance on their furnaces.

Bill Pearce

Technician was courteous,respectful of our home and knowledgeable. Prompt service same day. Highly recommended service. Kudos to Phil.

Diane Saikaley

Mark Clatney from Enercare was extremely knowledgeable and informative about the products and services that would solve the situation I was having in my home . The full experience working with Mark was professional, stress free, quick and easy. Thank you Mark

RD

ZAW was very responsive and very professional. Best technician we have had in last 5 yrs with company.

Guy Forgues

Clean job, respectuous, efficient team and within time allocated.

Michael Reynolds

Technician Zaw came to our home and quickly identified our furnace issue. He was professional, friendly and knowledgeable! Zaw took the time to ensure our furnace system was working properly and explained easy steps to ensure we maximize heating and cooling system. Thank you Zaw!

Lisa Meranger

Paul Forbes was very friendly, polite and efficient, providing excellent service.

matthew bannister

Zaw was very courteous and clearly explained everything that he was doing.

Michael Nied

The service technician, Zaw, arrived well within the time period as promised. He was very professional and solved our lack of hot water issue promptly and with ease. He obviously knew what he was doing. I would recommend Enercare for any water heater issues you might have.

Lynn Larocque

I called at 4:30 and Doug my Enercarre technician arrived at 9 p.m. - same day. He was polite, very informed and clearly has customer service down pat. I am delighted with this service appointment and your very qualified technician. Well done.

Dave Cajka

Zaw came to our place for a furnace maintenance inspection. He was on time, courteous, clean and friendly. Thanks for a great job Zaw. DC

Margie Kerr

Needed to get a new furnace installed. Salesman Don Peters, installers Eric G & Jamie M. were fantastic. They made the process as stress free as possible.

Annalisa Bacci

Colin is a knowledgeable and experienced technician. He was the only one to solve my problem with high CO.

Susan Murray

Alex L. Did great work and returned the next day to replace temporary parts he had used to make doubly sure the job was well done! Great guy professional and friendly

Mark Korchinski

Chris B was an excellent service representative. He was knowledgeable and experienced in the servicing of our Trane furnace and AC. Highly recommended.

Winnifred Singer

Ron was efficient, friendly, professional and prompt. Very impressed

Roxanne Bergeron

Plumbing repair was done by Alex and was very professional. The work was completed on-time and perfectly.

Hyacinth Wilson

Alex l came to my house today very pleasant and know his job always smiling.he explained the work he did,very pleased your team is lucky to have him.

Gordon Gallant

Well experienced. BRAVO ZULU

Ryan Bounsall

Mr. Doug Sample did a fantastic job. He is incredibly knowledgeable, very friendly and provided exceptional service. He explained things clearly and made us feel at ease knowing that our water heater issue was being dealt with in a very thorough and professional manner.

Liliane Ostrowski

Had no heat due to some kind of leak Brad the service tried to repair but advised my 16 yr old furnace was in trouble. Don peters came and gave me excellent advice for a rental furnace which has me fully covered now! The installers Eric and Jason ? We’re amazing! Professional, caring and friendly! The use of throw on rugs was fantastic and everthing in the house was clean

Erdem Kaya

Just had repairman Zaw come out and look at my water heater. He quickly diagnosed the problem as the thermocouple and ordered the right part for us. Very professional and friendly.

A E

My water heater broke and seeing it is winter I was pretty anxious to get it fixed as quickly as possible. Derrick Spidell came early on a Saturday morning and quickly identified the issue. He went over and beyond to reach clogging in the - uneasy to access - outside pipe. He was courteous and professional.

Doug Hewson

Doug Sample was the tech. He was great. Very thorough and explained the results of his work very clearly.

MrJedimark

Kyle was professional and called prior to arrival, was punctual and very pleasant. Kyle gave me some tips on maintenance of clearing the drain pipe associated with the ac unit, he also assisted on a kitchen faucet problem i was experiencing. Kyle was very pleasant and respected my home and was very thorough on his cleaning and furnace maintenance

Eman Hashi

Earlier this morning Alex L had came and conducted toilet maintance at our home. As I write this review on behalf of my dad, we would just like to thank and appreciate him for his hard work. He was efficient, extremely kind, hard working, and more. We haven’t had any service as great as this all thanks to Alex!

Melissa S

Enercare always does a great job with all our heating and cooling needs. From service to installation. Byron and Christian were so thorough and knowledgeable when installing our new furnace and air conditioning system. They took care of even the smallest details like they would have in their own home. Would recommend them 100%!

Tom Hanrahan

Excellent furnace service/asessment by Rick Forbes. As a result we have an appointment to get an Enercare quote on furnace replacement.

Mark Barlow

Zaw was the technical support rep who came to my house to inspect a leaky hot water tank. He was professional, knowledgeable and also has a good sense of humour. He clearly told me the advantages of going to a rental tank and convinced me that was the way to go. Thanks again, Zaw, great work. Mark B. Fallowfield

Sharon Troy

Excellent service from Zaw. Friendly, professional and always let me know what he was doing.

Chris Wood

Byron and Cameron removed an older non-functioning furnace and replaced it with a new unit. They performed very neat and clean work on the install, taking great care to avoid messes in the house. They purported themselves very professionally the entire time and were very pleasant to deal with and were also very informative about the equipment installed. We highly recommend them as an installation team!

Melissa Power

Excellent sales service, professional onsite technical knowledge/support and superior customer service from the team and coordinators. Would recommend for any service - couldn’t be happier!

Moe Jegede

Alex Laramee was at my home today 03/24/2021, he was friendly, professional, knowledgeable and courteous with the work he did in my home and also with answering any inquiries I had, I will be definitely be asking for him when I do need a plumbing house call. Thank you Alex and Team at enercare for putting your customer first.

Dale C.

Professional and prompt maintenance. Much appreciated.

Zubair khatri

This is for Ottawa, and the technician name is Zaw, He has provided us exceptional customer experience. I wish I could have ability to pick technician and I will pick him for my HVAC furnace work. Zaw is very knowledgeable, very helpful, very kind, full of integrity in him, dedicated to his job. I strongly recommend him as a HVAC technician.

Jean Montminy

Chris B was great! Thanks

Jamie Knox

I’ve had issues with my home this winter. I’m grateful for enercare and their technicians. Colin dropped by first as I thought it was a hot water tank issue. He provided numerous options and solutions that met my needs. He arranged for Andrew Mahon to drop my this morning as I needed a plumber. Andrew was efficient and provided professional service. He knew right away what was wrong. I am extremely grateful for these two men during these trying times. I wanted to cry thinking of how much this was going to cost me. I’m thankful that I signed up for their service plan. You just never know when something is going to break down in your home.

Angelo Buonicore

Had a burner not igniting issue with my furnace (no heating in the house) in a winter cold evening. Shawn from Enercare tooked the call and dropped by my place at 8:30 pm fixing the problem quickly in 5 min. He ensured the furnace burner was igniting and stable. He did an excellent job and very professionally. I'm happy with Enercare service. Well done.

Kim Day

June 17 2019. Shane and Charles(tech in training) came to our home to fix our air conditioner.They were very pleasant,courteous and professional. We greatly appreciated the service that they provided.They took their time to carefully diagnose the problem and fix it.They also took the time to explain what they were doing and the reason !!! They restored our faith in Encare service after having a previously miserable experience. Thankyou Shane and Charles

Joan Miller

The technician arrived 10 minutes after his phone call. He was polite and efficient. Completed his maintenance call in a timely manner.

Lisa Skentelbery

We were very impressed with your customer service right from the phone call with Anne to book the appointment to look at our rental water heater to our visit from Zaw! They were both very friendly, efficient, and knowledgeable! Thank you for this great experience! We've signed up for your furnace maintenance plan as a result! Lisa & Ron

Carolyn Turner

Timely, friendly and accurate diagnosis of a persistent issue with my furnace. Derrick S. was wonderful! I am always pleased with the level of service and advice by knowledgeable technicians. Thank you Derrick! And Enercare!

B Hofley

Jason Miller (Ottawa) did some plumbing repairs for us. He called ahead of time; arrived when he said he would; determined what needed be done and did the work quickly and efficiently. Covid protocols followed. No complaints.

Karen Townley

Contact person scheduled us a same day appointment (on a Sunday no less) to have our water heater assessed as it was not producing hot water. He was efficient, pleasant and courteous. Our technician Doug called ahead of time to let us know when he would be arriving within the four hour scheduled timeframe, and arrived at stated time. Doug was pleasant, courteous, and informative. He quickly diagnosed the problem and completed the repairs. All done within an hour. Fast, friendly, and efficient service. Would highly recommend the Enercare team and Doug.

Darlene May

Rob d was informative and knowledgeable about any questions we had

Denise

Mitch and Brad were both very friendly and efficient, they explained everything step by step. Definitely would recommend.

Ursula Mount

very efficient professional service

Jeffrey Cronin

Zaw Quickly resolved a water heater problem after a second failure since installation. A very professional result in timely manner. Thanks Zaw

tariq s

Technician named Zaw came to visit us from Enercare. He was polite and explained everything about what was wrong and what needed to be done. When he completed the job, he took the time to go over everything. I think he was one of the best technicians I have ever had come in to do work on something. Thanks

F & L Bellem

Technican Brandon , was in my home this weekend to service my furnace maintenance and did the best job ever since we had these services performed, he was very professional and deserves more that 5 stars. Keep employes like this and Enercare will have my business for years to come. Thank you Brandon.

Jim Bain

The Enercare rep, Jason, was friendly, helpful and professional in the repair of my humidifier water supply line and valve. I was able to quickly schedule the service through the EnerCare web portal within several days. The furnace humidifier is now working properly and I am pleased with the ease and timeliness of the entire service.

Sadat Islam

Zaw's work was quick and efficient. Great service

Leslie Smith

Tim Martin was thorough, quick and left everything as he found it. He was also friendly and made a very positive impression. A great ambassador for your company.

Tim Rollwagen

Zaw was a great person to meet. He was friendly , explained everything that has broke - showed us what he was going to fix it . He explained why it broke . Very good experience - very friendly , understanding , explained things well , very compassionate and caring . Great overall experience .

David Kajubili

Zaw was extremely professional and polite, great technician and fun to talk with!

Noreen MacFeely

Kishan Patel was on time and professional . Our furnace was cleaned and maintained for another year.

Betty Warrington-Kearsley

Our problem was that the hot water boiler would take at least 5-8 minutes to run hot water on some day and then provide almost boiling water for the next couple of days. There had to be something askew with its thermostat perhaps or there may have been another problem. John the technician who came looked at all aspects of possibilities but could not determine why it was doing this so he finally reset the thermostat and we have not had the same problem since. Both the furnace and hot water boiler were replaced only two years ago so we did not anticipate having any problems with either at all. This was a surprise, but fortunately all is fine now. Thank you.

Michael MacDonald

An Enercare technician named Zaw visited our home to repair a tankless hot water heater that had shut down and was not heating water. He did a first class job of analyzing the problem, did a thorough repair job and ensured that we had hot water and heat in our home before he departed. We were totally satisfied with his workmanship and his friendly can do attitude.

Thomas Corrigan

Kudos to Phil D (Technician) who was extremely professional, knowledgeable, answered all my questions, and provided some best advice. Phil called 15 mins ahead of his arrival and followed all the COVID-19 safety protocol. Thank you Phil..Tom

Stephen Sterling

Had an issue with my fireplace gasket. Randy was very helpful, ordered my part, had Shane and Nick in the next day and price was less than competitors. Service was excellent.

Lin Nash

very quick and efficient service. called at 11pm, came and replaced the water heater tank at 1pm/ cost them 20 mins to replace it. definitely will recommend this service to anyone who needed

Jodi Neddo

Chris C came to the house very professional and knowledgeable about what I needed and what was going to happen when replacing our hot water tank. booked our appointment and another one for us for our furnace check up. Chris was a happy employee and represented enercare very well.

Maggie Gagnon

We had a water tape Issue that was quickly resolved by Jason Miller in Ottawa. Super friendly and courteous explaining to us what was wrong and how it would be repaired. Expert work perfectly completed. Thank you Jason.

Rae Robinson

Air conditioner failed on Friday, service man showed up Saturday afternoon and determined motor failed. He reported it on Saturday and not ordered till Monday. It arrived Tuesday morning but now have to wait till Thursday evening before service man can return. Very unacceptable as temp. In house today got up to 88 degrees and now at bedtime still at 84. Tomorrow to get even hotter. Very,very,very poor service. Post this one to your customers.

Lucie Stein

I have been wanting to get my heat ducts cleaned for some time, but hate phoning and going through the "push this button, then that button" routine. I asked our technician if he would help me. He took the time to call, arranged the booking, and even gave us a technicians discount! So glad I asked the question, and so thankful he was so helpful!

Jayne Lavergne

Technician Zaw was very knowledgable and took the time to explain what he did and showed me how to turn our unit off for the winter. Very respectful of my home and very nice person.

Thinh Nguyen

Excellent services provided by Mr. Doug Sample, Our family appreciated very much all the technical advises involving our rental water heater from him and consider to sign up on one of the Enercare's protection plan for our furnace.We would highly recommend Enercare and most of all Mr. Doug Sample to everybody. Thank you.

Ben

Jason Miller performed professionally, and cleaned out my 2 toilets, 2 bath tubs and facial sink in less than and hour! Excellent work and very friendly!

Julie Vaillant

I wanted to take the time to write a review about your two employees Byron S. and Christian A...... too often we take the time to write a bad review but not often enough do we write about what is positive in our experiences as customers! Well let me tell you that these two young men were absolutely fantastic!!! From the phone call to advise they were on their way, the wayy they communicated throughout the process, the quality workmanship and positive attitude, listening to my needs as a customer and the way they left the place clean before leaving. This duo works really well together, they enjoy their work and make the client feel important. They had a big job to do and did it with pride, smiles and skills. Enercare has great assets in those two gentlemen, I wanted to ensure they were praised for the great work they did and service they provided. Please ensure this is reflected in their personnel files. Thank you Byron and Christian!!!

Alice chen

My toilet and shower were leaking, and Alex, a very handsome and professional young man, was quick to find out the problem and fix it quickly. I am grateful to him for his help

Audrey Stacey

Rob D was great, checked my furnace and fireplace and took the time to check my water tank saving me waiting around tomorrow for someone else. Very friendly and did a great job. Thanks Rob

Stonebridge Nepean

From the moment Alex L called he was courteous, professional and approachable. He did a fantastic job with a couple of needed plumbing repairs. It was a pleasure talking to Alex. I fully recommend Enercare and their services as they relate to plumbing. The next time I call I will be requesting Alex L as a resource. Thank you

julieandmark belanger

Zaw Tint provides excellent service! He found the source of my problem when others didn’t in previous visit. Resolved my issue in record time.....

Kim Lambert

Jason was friendly and professional. He did not complain at all about the very awkward location of the valve he needed to replace.

Sue Briggs

Jason Miller from Ottawa was professional and courteous in repairing the water heater. He was in and out in an hour. Highly recommend him.

Gordon Scheels

As a Representative of Enercare Mr. Don Peters came to My Mother's residence. He carried out his job duties quickly and efficiently. He explained in detail what had to be carried out in order to have a new high efficiency gas furnace installed. He was very informative, intelligent, knowledgeable, sociable and very pleasant. I was extremely pleased with both the information and paperwork produced as an end result. Mr. Don Peters is an excellent employee of Enercare, in my opinion. Thank You, Mr. Don Peters and Enercare for the top notch service.

Marc Wood

Hot Water had a sensor problem. Enercare called and they came same day and Technician ZAW replaced sensor and problem solved. ZAW was very helpful as he was able to explain the furnace checklist for problems. Appreciate the time he took to answer my questions.

A Khadr

Good service

Kerry Lambert

Alex L. was amazing. He was very professional and he cleaned up more then was necessary. Will definitely ask for him next time.

Pierre-Daniel Bourgeau

Alex was very professional and fixed my plumbing issue effectively. He cleaned up after the work. I would recommend dealing with Alex and Enercare.

Susan Pattee

A++ in every way by Ricardo and Steve. So refreshing to have excellent service like this. Thank you!

Patti Jordan

Very friendly and professional service from the 2 gentlemen who came to install my hot water heater!

Gino Feraco

ZAW was fantastic, did a great job and explained exactly what he was doing would have him back for manintenace anytime

Karen Gardner

Rob D. arrived exactly when he said he would. He worked very efficiently and spent time explaining some improvements he had made and why. He also gave me some tips to improve my Air Conditioner performance.

Mike Lukie

Jason was courteous and efficient, and quickly found and fixed our problem. We would happily deal with him again.

Richard Walker

Byron S/Mehrzad B came early in the morning and worked on the installation of my new heating system. They were polite, efficient and got the job done. I highly recommend this crew.

Donna Gardner

I’ve dealt with Enercare on three separate occasions now and have had excellent service both from Enercare’s sale rep - Jeff Anderson, and the installation teams. Jeff is extremely knowledgeable on all Enercare products, and takes his time to explain everything. I’ve been 100% satisfied in my dealings, both with Jeff, and with the installations. I would highly recommend Enercare. Wendy

Lynne Moore

Excellent service