Reviews of Custom Decor Carpet One Floor & Home (Contractor)

Brenda Cowan

There is not a better team around !!!!!! They go out of their way, being polite, helpful, solving problems and always on time !!!! I LOVE dealing with them......kudos to the Brockville team !!! You guys are amazing :~}

Sebastian Lukasik

Great selections, very knowledgeable and friendly staff !!!

Shamus Berrigan

worst customer service ever

fordelectric1919

Matt and all the staff @ Custom Décor Carpet One have always been very professional and their quality is second to none. Make sure you go there and have a look!

Jimmy Sprinkles

Great selection and service.

Matt Ellis

Had our kitchen redone. Very happy with the final result.

We3 Yelof

Extremely poor customer service. My husband and I had booked an appointment to get carpet installed in our home. We returned the following day to pick out the carpet. We were in the store for over 25 minutes and the salesperson didn't even look at us. She did look at the 3 other customers who walked in after we did and offered to help them right away, meanwhile ignoring us completely. They lost a sale that day and any future business from us.

Carol Tait

Great service and selection

Bobeesh C

Great when it comes to buying flooring, but DON'T expect them to stand behind their products. We had an issue, and had to threaten them with a lawyer before they stepped up. And read their fine print! All their warranties only cover till they walk out the door! 3,800sq feet of flooring, we brought them a lot of business!

mark kisielius

EXCELLENT CUSTOMER SERVICE. JOB DONE A-1 CLEAN AND FAST

Lisa Roth

Lots of products. A little too rich for my idea of prices

Dave Blackwell

Fantastic selection and service!!

Michael Eyre

Great store, great products amazing customer service. Owner is always so helpful

karen reece

Very responsive staff, did an excellent job on the install of vertical and horizontal blinds, tiled my sun room and bathroom. A great help in identifying tile for the bath - excellent selection, and then the vanity top. Would definitely work with them again. And good value for my money.

The Flooring Guy

Great selection of top quality Natures Walk floors. Knowledgeable staff, great service with the owner in the store.

Krista Evans

I am not someone who writes bad reviews. In fact you guys were great to deal with up until today. I found you very professional and helpful when I visited the showroom. You even had a swatch of fabric ordered for me as you didn't have the colour I was interested in on site. But today you made me feel like my time wasn't valuable. I understand things sometimes happen and estimates or even jobs sometimes need to be rebooked but to not be given the courtesy of a phone call was disappointing. You could have called at the last minute to rebook or even called a few minutes late asking if we could rebook. Instead I had to call you 30 minutes after my appointment time to find out if you were coming so I could go about my evening plans. I'm curious to know if I would have received a call at all. Not sure I'll be rebooking the estimate at this point.

Rosanne Webb

Cathy was a tremendous help! Large selection, good prices & beautiful store.

Rob Samojllo

Fantastic and So Professional. Thanks again Ashley for you incredible insight as always. Highly recommend anyone to work with this young lady.