DO NOT ORDER ONLINE!!! I ordered a drumkit and I was emailed back by Assistant Manager Wendy Raymond that 'the Pacific Drum kit you ordered has been discontinued and replaced. The pricing for the new set they have replaced it with is $1187.49 plus taxes. (over $200.00 more then the kit I ordered)'. Seeing that it had been out of production for over a year at this time, I found it odd that they hadn't realized this before and taken the kit off their website and pointed this out. I was given a company line MRSP's and difficulty updating their website, but nothing else.
I offered to pay the $949.99 for the replacement kit. I knew this wouldn't work, but I wanted to see if they would offer any comparable kits for the money I had paid instead of pushing the upgrade. They had multiple kits listed for $999.99, and I hoped they would offer one and take the $50 hit for the inconvenience. Once again, I was told about MRSP's and offered nothing except the 'upgrade' Having seen a bait and switch before, I cancelled my order and told them I was upset with their customer service and wanted to talk to a supervisor. Wendy Raymond refused to give me her supervisors contact info despite me asking for it four seperate times, then, after my final request, she claimed she was the store manager. She never explained why her emails identified her as an assistant manager while she claimed she was the store manager, nor did she answer or eve address any of my concerns.
I've never had less professional customer service, and would recommend anyone to avoid this store!!