Reviews of Tran Climatisation Inc. (Contractor)

Laëtitia Parriaux

(Translated) Excellent customer service. They are available and do not push to sell their most expensive machines. The seller was very accommodating to meet us and they installed our heat pump quickly. I highly recommend. (Original) Excellent service à la clientèle. Ils sont disponibles et ne poussent pas à vendre leurs machines les plus chères. Le vendeur a été très accommodant pour nous rencontrer et ils ont installé notre thermopompe rapidement. Je recommande vivement.

Linda Côté

(Translated) I placed a service call and was answered within 24 hours. Technician Derek is really knowledgeable and patient. He went up and down to the third floor and to the mezzanine several times in a heatwave, and always with a smile. Also, He knew how to see a problem of water infiltration in the attic and solve it quickly. Thank you :-) (Original) J'ai placé un appel de service et on m'a répondu en moins de 24heures. Le technicien Derek est vraiment compétent et patient. Il a monté et descendu au troisième étage et à la mezzanine plusieurs fois en pleine canicule, et ce, toujours avec le sourire. Aussi, Il a su voir un problème d'infiltration d'eau dans le grenier et le résoudre rapidement. Merci :-)

Julie Levasseur

(Translated) I had a problem with my furnace and they came the same day. Technician Martin is very careful, gave me good service and solved my problem. Personally, I really don't understand why some people give such negative comments. (Original) J'ai eu un problème avec ma fournaise et ils sont venus la journée même. Le technicien Martin est très minutieux, m'a donné un bon service et a réglé mon problème. Pour ma part, je ne comprends vraiment pas pourquoi certaines personnes donnent des commentaires aussi négatifs.

Bryan Ribao

Overall I had a positive experience with my first AC installation. The timing was perfect, the sales process was easy, and the guys that did the installation were super friendly and did a clean installation. However, it's not a perfect experience for the following reasons: 1. I was upsold the more expensive model because I was told that it would fit on the hallway and that the installer would make the necessary changes for a clean installation which made me purchase the item that cost $1000 more but in the end, this was not done, and instead, the AC was installed in the living room. I could have saved that extra $1000 if I was told explicitly that it is possible theoretically, BUT the installers won't probably do it because it's too much of a hassle. 2. The job was near perfect, but the installer left my tenant with to huge holes on the walls that I have to patch up... Besides the two points above, I still recommend them, but be sure to ask if the installer can install it at the prime location that you want.

ligang han

(Translated) so disappointed. the technician sells the part very very expensive. and after that, the problem is still there. (Original) tellement déçu. le technicien vend la pièce très très cher. et après ça, le problème est encore là.

nat nat

(Translated) I am very disappointed with the service (Original) Je suis très déçue de service

chacal colik

(Translated) While the other companies only offered me high-priced heat pumps with little warranty, Tran air conditioning were the only ones to offer me the air conditioner I wanted, their warranty and price were by far the best we can get. offered me, their service is complete and their salesperson was remarkable. The installation time was quick (1 to 2 weeks less than most), the knowledgeable installer and service department responded quickly and professionally to a minor defect. I highly recommend this company. (Original) Tandis que les autres compagnies ne m'offraient que des thermopompes à gros prix et avec peu de garantie, Tran climatisation furent les seuls à m'offrir le climatiseur que je désirais, leur garantie et leur prix ont été de loin les meilleurs qu'on ma offert, leur service est complet et leur vendeur fut remarquable. Le délai d'installation fut rapide (1 à 2 semaines de moins que la plupart), l'installateur compétent et le service d'après-vente à réagit rapidement et professionnellement suite à un défaut mineur. Je recommande fortement cette compagnie.

Hugues Lapointe

Courteous, knowledgeable service even on an AC unit not purchased from them. They went above and beyond to respond quickly in the middle of a heat wave!

Brigitte Mary

Excellent business. I recommend it

Rej Gui

(Translated) The installers are true professional, I liked their ways of working, clean fast efficient respectful, a neat and efficient installation (Original) Les installateurs sont de vrai professionnel, j’ai aimé leurs façons de travailler, propres efficace rapide respectueux, une installation soignée et efficace

Martin Nadon

Perfect customer experience, starting with a great shopping/buying experience (thanks to Martin who was very professional and prompt in responding to any questions we had) up to the installation, and including as well their after sale customer service. Martin understood well our needs and took time to answer our questions. They gave us an installation date and everything went as expected. The techs arrived right on time and were friendly. All documents were sent to us by email and in the covid context it was easy to do business with them. Everything was right, no surprised. I strongly recommend! A few months after, we called for a teck to check our equipment. Derek was very friendly, professional, and provided excellent advices. Thanks!

Robert Langevin

(Translated) I had excellent service from Derek. Courtesy, cleanliness, efficiency and professionalism! Thank you! Robert langevin 6528 14e ave Rosemont (Original) J'ai eu un excellent service de Derek. Courtoisie, propreté, efficacité et professionalisme! Merci! Robert Langevin 6528 14e ave Rosemont

Jean-Rémy Roussel

(Translated) I bought wall mounted air conditioning this week and I am now at the expense :-) Thank you very much to the Tran team, I was very well served, really a professional team! (Original) J'ai acheté une air conditionné mural cette semaine et je suis maintenant aux frais :-) Merci beaucoup à l'équipe de Tran, j'ai été très bien servi, vraiment une équipe professionnel!

Andre Mcnicoll

(Translated) Very good service and good explanation of my device that taught me and took his time to explain the whole device (Original) Très bon service et de bonne expliquation de mon appareil des choses qui m'a appris et a pris son temps pour expliquer tout l appareil

Louise Lafond

(Translated) Excellent service! The problem of the air conditioner was resolved immediately, because the technician had the required parts in his truck, hence the advantage of doing business with a company specializing in the brand that concerns me (Carrier). And with this heat, I had an appointment in 2 days! In addition, the technician works with a smile :) (Original) Excellent service ! Le problème du climatiseur a été réglé sur le champ, car le technicien avait les pièces requises dans son camion, d'où l'avantage de faire affaire avec une cie spécialisée sur la marque qui me concerne (Carrier). Et avec cette chaleur, j'ai eu un rdv en 2 jours ! De plus, le technicien travaille avec le sourire :)

Adrienne Sauriol-Levert

(Translated) The representative explained the device well to us and then the job was done well and cleanly. (Original) Le représentant nous a bien expliqué l’appareil et ensuite le travail a été bien fait et proprement.

Patrick Moreau

(Translated) Excellent service! Technician Martin was very efficient and was able to explain the problem with my air conditioner to me clearly. While several companies did not even want to travel to come to Montreal, and even less who wanted to maintain my Yonan air conditioner. Tran Climatisation was there !! (Original) Excellent service! Le technicien Martin a été très efficace et il a su m'expliquer clairement le problème de mon climatiseur. Alors que plusieurs compagnies ne voulaient même pas se déplacer pour venir à Montréal, et encore moins qui voulaient entretenir mon climatiseur Yonan. Tran Climatisation a été au rendez-vous!!

Tomasz Rakowski

While intermittent issues arise occasionally the service is pretty good. Steve has been my go to service guy, always figures out problems, and helps me understand my system. One suggestion I would have for the owner is to better explain to customers their systems so they can deal with some minor issues by themselves. After 2 years I'm starting to figure it out.

Eric Jarrin

(Translated) Impeccable service! Support from the start in order to offer different solutions to desired needs (several price ranges and products offered). Installation done on time, with great attention and attention to detail. They paid attention to the plastered walls of my house which is almost 75 years old and was very clean throughout the work. They took the time to explain to me each step and how the device works. I recommend them without hesitation. (Original) Service impeccable! Prise en charge dès le départ afin de proposer différentes solutions aux besoins souhaités (plusieurs gammes de prix et de produits offerts). Installation faite dans les délais souhaités avec une belle attention et un grand souci du détail. Ils ont fait attention aux murs en plâtre de ma maison qui a près de 75 ans et ont été très propre tout au long du travail. Ils ont bien pris le temps de m'expliquer chaque étape et comment fonctionne l'appareil. Je les recommande sans hésitation.

R Sicotte

(Translated) From submission to purchase and finishing with installation, WOW, experts thank you to the team ???? (Original) De la soumission à l’achat et en terminant par l’installation, WOW, des d’experts merci à l’équipe ????

DrBe Na

(Translated) We called this company for an emergency and the service was prompt. The price is very reasonable. I am happy with the service. (Original) Nous avons appelé cette compagnie pour une urgence et le service est rapide. Le prix est très raisonnable. Je suis heureux avec le service.

Pato Lecanard

I called them to get service and the answer is "on prend pas de nouveau client" well ok then remove your repair add from the web page... Alors retirer votre annonce de reparations.

Noreen

An appointment for the air conditioning unit installation was set weeks in advance. We put the day aside and completely cleared out two closets for the installer to drill holes and install cables. On the day itself, the electrician came at the scheduled time and did a good job. He called the installer who was apparently on another job. There was no communication with us from Tran Climatisation. We were asked to make an appointment for the following Saturday. The installers called on Saturday and said they would be arriving late. I had sent the company an email with explicit directions about accessing our condo by the back entrance, leading directly into the kitchen, where the unit was to be installed. That information was not relayed to the installers who wanted to enter with their equipment and heavy boots through our living area. They did a good job as well, and it was quicker than we expected. But the lack of communication between the company and its installers as to where holes should be drilled, and the path of the cables, was concerning. We placed our order in early April, were promised delivery in mid June and only had our installation on June 30th for wiring, and July 3rd for installation. We had to live through some very warm days in between. Despite everything, the unit was properly installed, works well and is very silent.

Rollande Berthiaume

(Translated) Great team spirit, exceptional work, punctuality, we are very satisfied. (Original) Belle esprit d'équipe, travail exceptionnel, ponctualité, nous sommes très satisfait.

Jan-Frédérik Dupuis

(Translated) Excellent Service with Dereck. He took the time to explain my old heating system to me. (Original) Excellent Service avec Dereck. Il a pris le temps de m’expliquer mon vieux système de chauffage.

Robert Lachapelle

(Translated) Very good expert service. Derek fixed my heater motor very quickly. He answered all of my questions. I would never hesitate to do business with TRAN CLIM'ATISATION again. (Original) Très bon service d'expert. Derek a réparé mon moteur de chauffage très rapidement. Il a répondu à toutes mes questions. Je n'hésiterais jamais à refaire affaire avec TRAN CLIM'ATISATION.

Henri Lavoie

(Translated) Bravo, to this Mathieu team, Mosé.Eric, for the installation of Carrier air conditioning and heating, very courteous and competent technicians, impeccable work, a company to advise.a thank you to the representative Martin Fortier and his precious advice. (Original) Bravo ,à cette équipe Mathieu,Mosé.Eric,pour l'installation de la climatisation et chauffage Carrier des techniciens très courtois, et compétents, travail impeccable , une entreprise a conseiller.un merci au représentant Martin Fortier et ses précieux conseils.

Valentin Naiden

(Translated) Super service and very fast! Yesterday my central air conditioning stopped working, last night I sent a request for service by internet and they called me at the first hour the next day and at 9:30 the technician was with us .... at 10: 30 everything was settled! Wow! This is service! And it is not expensive! Thank you to the Madam who did everything to send the technician right away and to the technician for his professionalism !!! (Original) Super service et très rapide! Hier mon air climatisé central a arrêter de fonctionner, hier soir j'ai envoyer une demande de service par internet et ils m'ont appelé a première heure le lendemain et a 9:30 le technicien était chez nous ....a 10:30 tout était régler! Wow! Ça c'est du service! Et ça pas coûte cher! Merci a la Madame qui a fait tout pour envoyer le technicien tout de suite et au technicien pour son professionnalisme!!!

AK

I want to give a 5 stars since the installation is good. However, the service after the installation is so bad. The person told me that the owner will call me due to a missing wire for bi energy. But it has been more than 3 weeks, no one call back to me. So disappointed

David Lecompte

(Translated) I had an appointment today. The technician never showed up. I called to find out what was going on and I was confirmed to be called back. No news! I tried to call twice and no one answered the phone! It’s a lack of seriousness and a lack of organization! Disappointing! (Original) J’avais un rendez-vous aujourd’hui. Le technicien ne s’est jamais présenté. J’ai téléphoné pour savoir ce qui se passait et on m’a confirmé qu’on me rappèlerait. Aucune nouvelle! J’ai essayé de rappeler deux fois et jamais personne n’a répondu au téléphone! C’est un manque de sérieux et un manque d’organisation! Décevant!

Alexe Baldwin

(Translated) We contacted Tran Climatisation regarding a problem with our Nest thermostat connected to a heat pump and a furnace. Derek took the time to understand our concerns and explain the possible solutions to us. The service was efficient and professional. (Original) Nous avons fait appel à Tran Climatisation concernant un problème avec notre thermostat Nest relié avec une thermopompe et une fournaise. Derek a bien pris le temps de comprendre nos inquiétudes et nous expliquer les solutions possibles. Le service a été efficace et professionnel.

Benoit Parent

(Translated) Impeccable service from all staff. Flexibility in scheduling appointments and the advisor knew his field well and provided sound advice. The installation was done with great care and attention to detail in addition to all the explanations concerning the mechanism and operation of the heat pump. No surprises regarding the price. I recommend Tran air conditioning for their transparency, reliability and expertise. (Original) Service impeccable de tout le personnel. Flexibilité de prise de rendez-vous et le conseiller connaissais bien son domaine et a fourni de judicieux conseils. L'installation a été faite avec beaucoup de minutie et souci du détail en plus de toutes les explications concernant le mécanisme et le fonctionnement de la thermopompe. Aucune surprise concernant le prix. Je vous conseille Tran climatisation pour leur transparence, leur fiabilité, leur expertise.

Mehdi-Loup Nasom

(Translated) Very professional, I am happy to have entrusted them with the installation of my system. It is quite rare to have good service that it is important to say it when it happens. (Original) Très professionnels, je suis content de leur avoir confier l'installation de mon système. C'est assez rare d'avoir du bon service que c'est important de le dire quand ça arrive.

Dave Boisvert

(Translated) When calling the dispatch center, I found the dispatcher to be quite expeditious, but the service I had with technician Dereck was 5 stars. He took the time to explain the important things to me to optimize my system while working on connecting my device. It gives efficient and economical tips. With his advice, I am convinced that my electricity bill will go down. The service call was so worth it! Thanks Mr Dereck! (Original) Lors de l’appel au centre de répartition, j’ai trouvé le répartiteur assez expéditif, mais le service que j’ai eu avec le technicien Dereck était 5 étoiles. Il a pris le temps de m’expliquer les éléments importants pour optimiser mon système tout en travaillant au branchement de mon appareil. Il donne des trucs efficaces et économiques. Avec ses conseilles, je suis persuadé que ma facture d’électricité va diminuée. L’appel de service a vraiment value la peine! Merci M. Dereck!

Norman Lévesque

(Translated) Great job done by Derek. The heat pump works wonderfully. He also took time to advise me on how to make it work better. Efficient and professional. (Original) Excellent travail accompli par Derek. La thermopompe fonctionne à merveille. Il a également pris de temps de me conseiller afin qu'elle fonctionne mieux. Efficace et professionnel.

Patricia Martin

(Translated) I received the technician's visit the same day. Very cheerful and courteous staff. Excellent service. Thank you (Original) J'ai reçu la visite du technicien la même journée. Personnel très souriant et courtois. Excellent service. Merci

Ben'J Thibeault

(Translated) Great service done by the Tran Air conditioning team. If you want quality work and an impeccable installation, contact their team. (Original) Super service fait par l'équipe de Tran Climatisation. Si vous voulez du travaille de qualité et une installation impeccable, contactez leur équipe.

Syl Evan

I give 4 stars instead of 5 because of their initial installation of my Carrier heat pump and furnace went very smoothly last October. They managed to do it within half a day, including reinstalling my existing humidifier in a professional manner. However one month into the heating season, the humidifier never worked and I got email warning of low humidity level from the networked Ecobee thermostat. I called 2 times yesterday and a technician finally came in the afternoon to fix the problem. Turns out one of the wire was not well inserted into the thermostat. I believe that Tran Climatisation needs to step up a bit their customers service if they want to build up their reputation. Technicians need to understand that it is never good for the company Not to calling back the customer if they cannot come at the agreed time.

Pierre LB

(Translated) Following the installation of an air conditioning unit in spring 2016 by your company, water seeps into the house when it rains because of a bad sealant used. I called this company almost 10 times for follow-up. I "managed" to get an appointment for a visit from you twice, but both times the appointment was canceled without notice. This poor after-sales service is staggering. I do not recommend this business to anyone. (Original) Suite à une installation d'une unité de climatisation au printemps 2016 par votre entreprise, de l'eau s'infiltre dans la maison lorsqu'il pleut à cause d'un mauvais scellant utilisé. J'ai appelé près de 10 fois cette entreprise pour avoir un suivi. J'ai "réussi" à obtenir un rendez-vous pour une visite de votre part à deux reprises, mais les deux fois, le rendez-vous a été annulé sans pré-avis. Ce mauvais service après-vente est stupéfiant. Je ne recommande pas cette entreprise à personne.

Dominique Genest

(Translated) Repair of my heat pump (replacement of a faulty valve) The technician Steve was very professional, I had excellent service from this company, I recommend them. (Original) Réparation de ma thermopompe (remplacement d'une valve défectueuse) Le technicien Steve a été très professionnel, J'ai eu un excellent service de cette entreprise, je les recommande.

Christian Haché

(Translated) Technician Dereck was very professional and clearly explained to us all the steps of his verification. No surprises. Well done Dereck and thank you! (Original) Le technicien Dereck a été d’un très grand professionnalisme et nous a expliqué de façon claire toutes les étapes de sa vérification. Pas de surprises. Bravo Dereck et Merci!

Najeh Akremi

(Translated) I enjoyed my experience with Tran Climatisation Inc. Their professionalism and extensive experience leave no doubt. Martin and the installers + electricians are real pros and deserve all the respect and recognition (Original) J'ai apprécié mon expérience avec Tran Climatisation Inc . Leur professionnalisme et leur grande expérience ne laissent aucun doute. Martin et les installateurs + les électriciens sont des vrais pros et méritent tout le respect et la reconnaissance

Natalia dls

Derek went above and beyond. He quickly identified the issue with out A/C, fixed it and even spotted something and fixed things to prevent a future problem. We were extremely happy with the service! Would recommend!

ISABEL S. ROMAO

(Translated) The technician checked that my filters were clean, he measured the temperature that my indoor unit was doing. he confirmed to me some doubts I had noticed about its location and he gave me advice about the possibility of installing a second unit. He was probably very professional, but I find that $ 250 for the procedure I had is very expensive. When I spoke on the phone I found $ 250 being just because I was expecting gas handling etc, the need to climb on top of you to check the outdoor unit, but it wasn't. necessary. Thank you for your attention (Original) Le technicien a vérifié que mes filtres était propres, il a mesuré la température que mon unité intérieur faisais. il m'as confirme certaines doutes que j'avais constate à propos de sa localisation et il m'a donne des conseils à propos de la possibilité d'installer une deuxième unité. Il était très professionnel sans doute mais je trouve que 250$ pour l'intervention que j'ai eu, c'est très cher. Quand j'ai parle au téléphone, j'ai trouvé 250$ étant juste parce que je m'attendais a une manutention de gaz etc, du besoin de monter sur le toi pour vérifier l’unité extérieur, mais cella n'as pas été necessaire. Merci de votre attention

Pasca-André Vendittoli

(Translated) Excellent service, from the first meeting for the assessment of our needs and the estimate until the end of the work. The installation was carried out quickly and by respectful and professional employees. Very happy to have done business with this company. (Original) Excellent service, de la première rencontre pour l évaluation de nos besoins et l estimé jusqu à la fin des travaux. L installation fut effectuée rapidement et par des employés respectueux et professionnels. Très content d avoir fait affaires avec cette entreprise.

J.C. Olivier

I really tried to be as proactive and understanding as possible with getting my heat pumps installed, but I simply don't know what to do anymore. I just recently purchased two infinity heat pumps, one was installed in November and it works great, the second was installed on the 6th of April. After the guys came to do the installation, something went wrong and they didn't complete the task. They told me they would be back to fix it within a week. After a week passed without a phone call I called them to see what was going on. That's when the "I will send a message" conversations started. I have called the company 5 times since (over the last two months since my heat pump still doesn't work) every time I call them, the receptionist tells me the same thing... I will send a message and they will call you. I called again on Tuesday this week and they said they will for sure have someone out to complete the installation this Thursday or Friday, so I took some time off work to make sure someone was here to let them in. When Friday afternoon came, I called them to see what was going on, I was told the same thing again. I will send a message and someone will call you back, she even said, they would call me back "today". I feel really disappointed by the fact that I invested a significant amount of money in this company (almost 10,000$ for the two units) and I have been consistently mislead or ignored after they got my money. It's not all bad though, the installation guys are super friendly and professional, the time and staff management however is a significant fail. Sincerely, John Olivier

Gaetan Primeau

(Translated) Replacement of my old bi-block air conditioner for a wall-mounted heat pump / air conditioning. Installation quickly and well done by professionals on the scheduled date and scheduled time thank you (Original) Remplacement de ma vielle bi-bloc climatiseur pour une thermopompe/climatisation murale. Installation vite et bien faite par des professionnels a la date prévue et l'heure prévue merci

Andre R.

(Translated) The installers were real professionals. Courtois, listening to the client (answering questions). They put a blanket by not to mess. Fast and impeccable execution. (Original) Les installateurs étaient des vrais professionnels. Courtois, à l'écoute du client (répondant aux questions). Ils ont mis une couverture par pour ne pas salir. Exécution rapide et impect.

Josee Cote

(Translated) Good service from the seller M. Fortier. Good job for the installation. Respect of places and dates. Good communication with stakeholders (reception, accounting, employees, owner). Competitive price. Thank you! For follow-up after installation, I do not know yet! (Original) Bon service du vendeur M. Fortier. Bon travail pour l'installation. Respect des lieux et des dates. Bonne communication avec les intervenants (réception, comptabilité, les employés, le propriétaire). Prix concurrentiel. Merci! Pour le suivi après installation, je ne sais pas encore!

Mario V

(Translated) Finally cool! The installation took place 2 days after signing the contract. The technicians demonstrated excellent competence and very meticulous during the installation. Upon verification, the Carrier brand appears to be more than appreciated and of top quality. I hope it will as my previous air conditioner, Fujitsu, served me well for 13 years before it failed. (Original) Enfin au frais ! L'installation s'est faite 2 jours après de la signature du contrat. Les techniciens ont démontré une excellente compétence et très minutieux lors de l'installation. Après vérification, la marque Carrier semble être plus qu'appréciée et de qualité supérieure. J'espère que ca sera le cas puisque mon climatiseur précédent, Fujitsu, m'a bien servi pendant 13 ans avant qu'il ne flanche.

Benoit Sauve

(Translated) I had a heat pump and an oil furnace replaced by a heat pump and an electric furnace. The price was really good compared to the competition so I was in doubt about the installation team. Finally, a team of helpful and attentive young people came to do the job. They all work for TRAN (no subcontractor) so they help each other out. No waste of time, they worked well and acquiesced to my small requests such as the positioning of the water pump, the position of the heat pump even if it required a little more work. (Original) J'ai fait remplacer une thermopompe et une fournaise à l'huile par une thermopompe et une fournaise électrique. Le prix était vraiment bon comparé à la concurrence alors j'avais un doute sur l’équipe d'installation. Finalement, une équipe de jeunes serviables et à l'écoute sont venus faire le travail. Ils travaillent tous pour TRAN (pas de sous-traitant) alors ils s’entraident. Pas de perte de temps, ils travaillaient bien et ont acquiescé à mes petites demandes comme le positionnement de la pompe à eau, la position de la thermopompe même si ça demandait un peu plus de travail.

Eve et Gerardo Bosc

(Translated) Very professional service, responded quickly to our call for maintenance of our heat pump. Very efficient, good price. We recommend it without hesitation. (Original) Service très professionnel, a répondu rapidement à notre appel pour l'entretien de notre thermopompe. Très efficace, bon tarif. Nous le recommandons sans hésitation.

Julian Petry

The service was extraordinary! Great price and awesome experience.

Jocelyn Laroche

(Translated) Technician (Derek), friendly and professional. (Original) Technicien (Derek),sympathique et professionnel.

Marie-Claude Duval

(Translated) Installation of my air conditioning this morning. WOW! Professional, respectful team, remarkably kind and meticulous! Quality work in a short time. I recommend this company to you. Everything went well from start to finish. Quick quote, quick availability and neat installation. (Original) Installation de mon air climatisé ce matin. WOW! Équipe professionnelle, respectueuse, d'une gentillesse remarquable et minutieuse! Un travail de qualité en peu de temps. Je vous recommande cette entreprise. Tout a bien été du début à la fin. Soumission rapide, disponibilité rapide et installation soignée.

Mihai Petre

The Goodman central unit was not cooling anymore. After calling 15 other HVAC companies and got appointments in a week or two, Tran Clim sent the technician in 30 min. He didn't spend much time with troubleshooting and fixed the system right away. Happy with the service I asked him if I can have a scheduled inspection every year. Waiting for their call now.

Veronique L

(Translated) I recently bought a Carrier wall heat pump, I managed to have an appointment very quickly. The installation was done professionally. I also had excellent follow-up and spoke with the manager himself for the annual interview. (Original) J'ai récemment acheté une thermopompe murale Carrier, j'ai réussi à avoir un rendez-vous très rapidement. L'installation s'est faite de manière professionnelle. J'ai aussi eu un excellent suivi et ai parlé avec le directeur lui-même pour l'entretien annuel.

Khang Dang

(Translated) TRAN Climatisation was able to quickly respond to an urgent service call the same day to repair a furnace that was not working when it was -20. Their technician, Derek, performed the repair in a professional manner and gave clear explanations of the problem and the repair. He even found that one of the heating elements was not working well that I took the opportunity to have it fixed at the same time too. Thanks Derek! (Original) TRAN Climatisation a pu répondre rapidement à un appel de service urgent le jour même pour réparer une fournaise qui ne fonctionnait pas alors qu'il faisait -20. Leur technicien, Derek, a effectué la réparation d'une façon profesionnelle et donné des explications claires du problème et de la réparation. Il a même trouvé qu'un des éléments chauffants ne fonctionnait pas bien que j'en ai profité pour le faire réparer en même temps aussi. Merci Derek!

Bruno Orozco

The heater was turning off and needed some repair. The service with Tran Climatisation was great. I dealt with Derek who was great, he answered all my questions and shared very helpful information.

Sébastien Jutras

(Translated) Technician Derek was very helpful and honest and explanatory. I am satisfied with his service. Product prices are a bit high though. (Original) Le technicien Derek était très serviable et honnête et explicatif. Je suis satisfait de son service. Les prix des produits sont un peu élevés par contre.

Jacques “Jacques-Denis L.” Lanouette

(Translated) Professional quality services; the supply, installation and maintenance of air conditioning and heating equipment is noteworthy; Steeve the technician, in particular, shows a concern for well-rendered customer service. When and when you need it. (Original) Services de qualité professionnels; la fourniture, l'installation et l'entretien des équipements de climatisation et de chauffage est digne de mention; Steeve le technicien, notamment, fait preuve d'un souci du service à la clientèle bien rendu. Au moment et à l'heure où on en a besoin.

Rob Weikel

(Translated) Excellent service. Competent team. Fast. Effective. Professional. (Original) Excellent service. Équipe compétente. Rapide. Efficace. Professionnelle.

Olivier Guérin GO COACHING

(Translated) Very good service by a technician on behalf of Derek Professional, punctual and friendly. I recommend ! (Original) Un très bon service par un technicien au nom de Derek Professionnel, ponctuel et sympathique. Je recommande !

Manuel Guerra

(Translated) The installer and his team were very professional. I am satisfied to have entrusted them with the installation of the heat pump. The effect of having good service is important to notice. very punctual and according to the standard and procedure. (Original) L'installateur et son équipe ont été très professionnels. Je suis satisfait de leur avoir confier l'installation de la thermopompe. L'effet d'avoir du bon service c'est important de le remarquer. très ponctuels et selon la norme et procédure.

Fanette Vulliez

(Translated) Excellent service! Each time, we have been satisfied. Thank you! (Original) Excellent service! A chaque fois, on a été satisfaits. Merci!

Diane Provencher

(Translated) We have just installed a new heating and air conditioning system and we want to express our complete satisfaction with Mr. Tran and his team, who have demonstrated efficiency, organization and professionalism and carried out a high quality work. (Original) Nous venons de faire installer un nouveau système de chauffage et de climatisation et nous voulons témoigner de notre entière satisfaction à l'égard de M. Tran et de son équipe, qui ont fait preuve d'efficacité, d'organisation et de professionnalisme et effectué un travail de grande qualité.

André Giguère

(Translated) Our heat pump stopped cooling in a heatwave. I called Tran Air conditioning to request emergency service. The person who made an appointment for me was very attentive to my needs and sent me a technician, Mr. Derek Richer, who we found very competent. Mr Richer found the problem right away and carried out the repair immediately. In addition, he responded with kindness and clarity to all my questions as well as to all of my wife's. We are very satisfied with this excellent service. Thank you Recently we replaced our old heating system. We bought a heat pump and a furnace from Tran Climatisation. The installation done by Mr. Tran and his team was flawless. This operation was carried out with professionalism: efficiency, kindness, cleanliness and know-how. Thanks to Mr. Tran and his team, to Mr. Richer for his insightful advice and to Ms. Kessler for her kindness. We are therefore very satisfied with Tran Climatisation. André Giguère, Montreal (Original) Notre thermopompe a cessé de climatiser en pleine canicule.J’ai appelé Tran Climatisation pour demander un service d’urgence. La personne qui m’a fixé un rendez-vous a été très attentive à mon besoin et m’à envoyé un technicien, M. Derek Richer, que nous avons trouvé très compétent. M.Richer a trouvé le problème tout de suite et à exécuté la réparation immédiatement. De plus, il a répondu avec amabilité et clarté à toutes mes questions ainsi qu’à toutes celles de ma conjointe. Nous sommes très satisfait de cet excellent service. Merci.´ Récemment nous avons remplacé notre vieux système de chauffage. Nous avons acheté chez Tran Climatisation une thermopompe et une fournaise. L’installation faite par M. Tran et son équipe fut impeccable. Cette opération fut exécutée avec professionnalisme: efficacité,gentillesse, propreté et savoir faire. Merci à M. Tran et son équipe, à M. Richer pour ses conseils pertinents et à Mme Kessler pour son amabilité. Nous sommes donc très satisfaits de Tran Climatisation. André Giguère, Montréal

BLOC BELOEIL CHAMBLY

(Translated) Heat pump problem fixed by the technician (Original) Problème de thermopompe réglé par le technicien

Juany Bernal

(Translated) The technician very attentive to my questions ... very meticulous in his work, especially he found the problem, thank you very much. Good work. (Original) Le technicien très à l'écoute de mes questions..très minutieux dans son travail, surtout il a trouvé le problème, merci beaucoup. Bon travail.

Jc Birdie

(Translated) Very professional and courteous (Original) Très professionnel et courtois

jean patry

(Translated) Derek gives excellent service ... (Original) Derek donne un excellent service...

Carlos P.

Great experience, Derek showed up the same day and quickly figured out th issue. He was knowledgeable, courteous and friendly, very happy with the service and the result. He even gave me some tips for future maintenance which was really appreciated.

Gilles Faucher

(Translated) Electric furnace fire Jan. 22 2021 at night. I call the service Friday morning 8 am to 9 am a technician arrives. They have to change the furnace, Saturday morning 8 am the technicians are there to do the work. Thanks Derek, Martin and Serge! Excellent service !! (Original) Feu de fournaise électrique 22 jan. 2021 dans la nuit. J'appelle au service vendredi matin 8hr à 9hr un technitien arrive. Ils doivent changer la fournaise, samedi matin 8hr les technitiens sont la pour faire le travail. Merci Derek, Martin et Serge ! Excellent service !!

François Villemur

(Translated) Discussion with a representative to move a wall unit. Agreement on procedure. (Original) Discussion avec un représentant pour déplacer une unité murale. Accord concernant la procédure.

Bernard Couture

(Translated) Free of all ties as much with the administrators as any employees of the TRAN company, I can categorically affirm that in terms of cleaning the wall air conditioner, I was admirably and professionally well served by the attendant Dominique. Thank you for the exceptionally well done work. Dominique certainly represents the best interests of the company. (Original) Libre de tout attache autant avec les administrateurs que quelconque employés de l'entreprise TRAN, je puis affirmer catégoriquement qu'en matière de nettoyage de climatisateur mural, j'ai été admirablement et professionnellement bien servi par le préposé Dominique. Merci pour le travail exceptionnellement bien accompli. Dominique représente certes les meilleurs intérêts de l'entreprise.

pat romanelli

Really satisfied with this company. Professional, on time and great product ( carrier). The technicians Mose and Alphonso were professional and did a great job installing my carrier mural heat pump. sales person Martin was also very professional. I strongly recommend Tran Climatisation for their reviews, professionalism and Carrier product. Best guarantee in the biz.

Amy Brandman

Be Careful. I did not have a good experience with this company. I needed service on my Mitsubishi Mr Slim air conditioner. I found Trans online and called them. They said they do not sell this brand, but they absolutely service them. They gave me an appointment in 2 weeks, which was today. I waited all day...no one shows up. I call and they tell me they are only servicing systems they install as they are too busy. If I want a new appointment (after waiting 2 weeks already), it would be in a month. They said " we called and emailed you"...which is absolutely false as neither were received. My time is as valuable as theirs...but obviously they dont think so. I found this SUPER UNPROFESSIONAL and a waste of my time.

Antoine Levingston

(Translated) So, if you want to have the air conditioning installed, TRAN will convince you by offering you a 10-year labor and repair warranty. However, when you want to use your warranty, no one will answer the phone, no one will return your calls and you will be hot, VERY HOT. We are in a heatwave, I have to work from home and I had to move half of my apartment to the third floor in a temperature of 40. We bought our air conditioning with a large company to get service and we paid. our more expensive device to make sure it lasts as long as possible and here is a year after installation, it no longer works in a heatwave and no way to reach anyone. This morning, it's 30 in my apartment. Frankly, HUGE DISAPPOINTMENT !!!!! (Original) Alors, si vous voulez vous faire poser l'air climatisé, TRAN saura vous convaincre en vous proposant une garantie de main d'oeuvre et de réparation de 10 ans. Par contre, lorsque vous voudrez utiliser votre garantie, personne ne répondra au téléphone, personne ne retournera vos appels et vous aurez chaud, TRÈS CHAUD. Nous sommes en pleine canicule, je dois travailler de la maison et j'ai dû déménager la moitié de mon appart au troisième étage dans une température de 40. Nous avons acheté notre air climatisé avec une grande entreprise pour avoir du service et nous avons payé notre appareil plus cher pour s'assurer qu'il dure le plus longtemps que possible et voici qu'un an après l'installation, il ne fonctionne plus en pleine canicule et pas moyen de rejoindre personne. Ce matin, il fait 30 dans mon appart. Franchement, IMMENSE DÉCEPTION!!!!!

Carole Livernois

(Translated) fast and excellent service, courteous and competent technician, very good company to recommend. (Original) service rapide et excellent,technicien courtois et competant,tres bonne compagnie a recommander.

Philippe Jacome

(Translated) We recently installed a 5 ton industrial air conditioning system and the team at Tran Climatisation was very efficient, as was the customer service before and after the work. The installed system gives very good performance for the moment. (Original) Nous avons fait installé récemment un système de climatisation industriel 5 tonnes et l'équipe de Tran Climatisation a été très efficace, tout comme le service à la clientèle avant et après les travaux. Le système installé donne pour l'instant un très bon rendement.

Stephane G

(Translated) I called 2 weeks after they installed a furnace and a humidifier. I had a malfunction with the humidifier and he wanted to charge me to come see and I am very close to their business. He didn't believe me and made me realize that I was complaining for nothing wrong with the said humidifier and that it was too busy. He should have just come to see and see if he really had a problem and maybe fixed what his technicians should have checked at installation. It's called customer service instead of just making quotes and selling ........ more more more ..... !!! He got our money and especially not the problems afterwards, just the profit !!! The profit ....... I will not recall them on any Pas ....... I'm calling somewhere else .... from now on (Original) J’ai appelé 2 semaines après qu’ils ont installé une fournaisse et un humidificateur. J’ai eu un problème de fonctionnement avec l’humidificateur et il voulait me charger pour venir voir et je suis tout près de leur commerce. Il m’a pas cru et m’a fait comprendre que je plaignais pour rien du mal fonctionnent du dit humidificateur et qu’il était trop occupé. Il aurait simplement dû venir voir et regarder si vraiment il avait un problème et peut-être corriger se que ses techniciens auraient dû vérifier à l’installation. On appelle ça du service à la clientèle au lieu de faire juste de faire des soumissions et vendre ........ plus plus plus ..... !!! Il a eu notre argent et surtout pas les problèmes après,juste le profit!!! Le profit....... je ne les rappellerez sur tout Pas ....... J’appelle ailleurs.... à partir de maintenant

Georges Arbour

(Translated) Work done impeccably by Derek Richer despite a stifling heatwave. We are very satisfied and recommend this company without hesitation for any refrigeration work. (Original) Travaux fait de façon impeccable par Derek Richer malgré une canicule étouffante. Nous sommes très satisfait et recommandons sans hésitation cette entreprise pour tout travaux de réfrigération.

Pierre Landry

(Translated) I had a Carrier air conditioner installed in my experience with Tran Air Conditioning Inc. Unparalleled professionalism is more than satisfied from start to finish. Thank you to the whole team, I give you 5 stars and more. I recommend Tran to you. thanks again (Original) J’ai fais installer un climatiseur Carrier mon expérience avec Tran climatisation Inc . Est plus que satisfait du début jusqu’à la fin un professionnalisme Hors-pair merci à toute l’équipe je te donne 5 étoiles et plus . je vous recommande Tran . Merci encore

Jean-Francois Dionne

(Translated) Installation quickly and well done in less than 2h30. Everything was very well cleaned. I would have liked to have my heat pump faster of course, but it was 32 consecutive days that Tran was working! An involved and dedicated entrepreneur! (Original) Installation vite et bien faite en moins de 2h30. Tout a été très bien nettoyé. J'aurais aimé avoir ma thermopompe plus vite bien entendu, mais ça faisait 32 jours consécutifs que Tran travaillait ! Un entrepreneur impliqué et dévoué !

Paul Cote

(Translated) I recommend Tranclimatisation without hesitation, for its excellent professional service. Quick to give us the service .... Be comfortable in your home with these experts. It was for my wall air conditioning (Original) Je recommande sans hésitation Tranclimatisation, pour son excellent service professionnel Rapidite a nous donner le service.... sSoyez confortable dans votre chez vous avec ces experts. Moi c était pour ma climatisation murale

Éric Lebrun

(Translated) We did business with Trans Climatisation for the purchase of a Carrier brand central heat pump. First, the manufacturer as well as Trans Climatisation provided very poor after sales support. My wife called the United States for phone support in English only. To be told that the problem was his iPhone cell phone and that he had to call Apple. We wanted to control the wall panel remotely ... and finally came to the conclusion that the problem was on Carrier's side (a huge waste of time). Recently, we did business with Tran Climatisation to try to solve an intermittent problem with the heat pump in a heatwave that they never solved. Tran Air conditioning charged us a monstrous sum of $ 600 (bravo Tran). We learned from another Carrier product dealer ... that the Tran Air conditioning technician put twice as much gas in the heat pump system. I do not know yet if the problem has created another problem having added so much gas to the air conditioning system but it is certain that this did not help .... In the end the problem was not the lack of gas but the coil which was damaged .... We lost weeks before having a new part. Ah yes, I forgot to say that Tran Climatisation does not guarantee a result following a repair (this comes from its own mouth) .... Also, Tran Climitisation told us he would be back a week later ... well they never came back. Great job Tran !!!! (Original) Nous avons fait affaire avec Trans Climatisation pour l'achat d'une thermopompe centrale de marque Carrier. Premièrement, le manufacturier ainsi que Trans Climatisation a fournis un très mauvais support après vente. Ma conjointe a téléphonée au États-Unis pour du support téléphonique en anglais seulement. Pour se faire dire que le problème étais son cellulaire iPhone et qu'il fallait appeler Apple. Nous voulions contrôler le panneau mural a distance ... pour finalement arriver a la conclusion que le problème était du côté de Carrier (énormément de perte de temps). Dernièrement, nous avons fait affaire avec Tran Climatisation pour essayer de résoudre un problème intermittent avec la thermopompe en pleine canicule qu'ils ont jamais résolu. Tran Climatisation nous facturé une somme monstrueuse de 600 $ (bravo Tran). Nous avons appris par un autre revendeur de produit Carrier ... que le technicien de Tran Climatisation a mis deux fois plus de gaz dans le système de la thermopompe. Je ne sais pas encore si le problème a créer un autre problème le fait d'avoir ajouter autant de gaz dans la système de climatisation mais c'est certain ceci n'a aidé .... Au final le problème n'étais pas le manque de gaz mais le serpentin qui était endommagé .... Nous avons perdu des semaines avant d'avoir une nouvelle pièce. Ah oui, j'ai oublié de dire que Tran Climatisation ne garantie pas un résultat suite à une réparation (ceci vient de sa propre bouche)... . De plus, Tran Climitisation nous avais dit qu'il reviendrais une semaine plus tard ... et bien ils ont jamais revenu. Excellent travail Tran !!!!

claude brunelle

(Translated) I recommend this company for the professionalism and competence of its employees. (Original) Je recommande cette compagnie pour le professionalisme et la compétence de ses employés.

Peter Evangelidis

Awesome technicians, awesome response time, all-around great company to deal with!!!

leif vaananen

Website and Publicity all set up nicely in English however when you callthem no one available to speak English. Customer service a big 0

Kar Ho Tom

I have a Friedrich unit that needs repairs. Their website clearly states that they are Friedrich service and repair techs. Called them and things went south fast. Person that responded was rude as heck. Wouldn't speak to me in English and would only speak to me in French if I spoke to him in French. Asked him that I need a Friedrich unit to be serviced, he tells me that they don't repair that (didn't even get to the model number). Told him that their website states that they do, he tells me they have no parts. Uhhhh... what? So why bother wasting people's time with false info on website?

Diane Brunet

(Translated) An efficient and professional team! Fast and courteous service, good advice! (Original) Une équipe efficace et professionnelle! Service rapide et courtois, bons conseils!

Stella Psaradellis

I have called twice and requested an appointment and never received a call back. Very poor service.

MICHEL MARCOTTE

(Translated) We are very satisfied with the installation of our wall mounted heat pump / air conditioner. Courteous and professional installers. We recommend without hesitation TRAN CLIMATISATION MICHEL & RONALD (Original) Nous sommes très satisfait de l'installation de notre thermopompe/climatisateur murale. Des installateurs courtois et professionnels. Nous recommandons sans hésiter TRAN CLIMATISATION MICHEL & RONALD

Charles Leblanc

(Translated) I am very satisfied with the installation of my heat pump in my new house. This is the second piece of equipment I buy from Tran and I have always been well served. A team that sets the record straight. I recommend! (Original) Je suis très satisfait de l'installation de ma thermopompe dans ma nouvelle maison. C'est le deuxième équipement que j'achète chez Tran et j'ai toujours été bien servi. Une équipe qui donne l’heure juste. Je recommande!

Daniel Tremblay

(Translated) replacement of my old oil furnace with an electric furnace with heat pump (central forced air system). Submission on 3 different options, very good advice, impeccable and professional installation. M, Tran and his team take the time to do the job well and make sure everything is according to our expectations. Everything was done on the same day and the place was very clean when they left, I highly recommend them. (Original) remplacement de ma vielle fournaise a l'huile par une fournaise électrique avec thermopompe (système central a air pulsé). Soumission sur 3 options différente, très bon conseils, installation impeccable et professionnelle. M,Tran et son équipe prenne le temps de bien faire le travail et de s'assurer que tout est selon nos attentes.Tout à été fait dans la même journée et les lieux était très propre a leurs départ, je les recommandes fortement.

Francis Monchamp

(Translated) Very good service from Derek. Meticulous and clear in his explanations. (Original) Très bon service de la part de Derek. Minutieux et clair dans ses explications.

Érick sansregret

(Translated) Customer service nonexistent since May 27 that I am in contact with them by email and phone to have a technician without ever having a call back, In short no service for the repair. 2017 wall unit only. Do business with carrier directly (Original) Service a la clientel inexistante depuis le 27 mai que je suis en contact avec eux par courriel et téléphone pour avoir un technicien sans jamais avoir de retour d'appel, Bref aucun service pour la réparation. Unité mural de 2017 seulement. Faite affaire avec carrier directement

François S.

(Translated) Excellent service received from Derek. Thank you for your speed in finding my problem with my air exchanger as well as your precious advice. I would call on your services anytime !! Thank you :) (Original) Excellent service reçu de la part de Derek. Merci pour ta rapidité à avoir trouvé mon problème avec mon échangeur d'air ainsi que tes précieux conseils. Je referais appel à tes services n'importe quand!! Merci :)

Serge Viau

(Translated) The representative Mr. Provost is a very professional advisor who listens and has excellent knowledge of his sector of activity. Following his recommendations we have acquired equipment that meets our needs. The installation was made on schedule and everything is in line with our expectations (Original) Le représentant M. Provost est un conseiller très professionnel qui est a l'écoute et qui possède une excellente connaissance de son secteur d'activité. Suite a ses recommandations nous avons fait l'acquisition d'équipements qui correspondent a nos besoins. L'installation a été faite selon l'échéancier prévu et tout est conforme a nos attentes

Danick Laliberté

(Translated) They were able to sort out our air conditioning problem within 24 hours. Prompt and professional service from Derek. Thanks to the whole team! (Original) Ils ont été en mesure de régler notre problème de climatisation en moins de 24h. Service rapide et professionnel de la part de Derek. Merci à toute l'équipe!

Mireille Bourgault

(Translated) Very good prefessional service, quick submission, easy contract to sign, quick answers to our questions and quick and efficient installation by Mose and Alfonso. (Original) Très bon service prefessionnel, soumission rapide, contrat facile à signer, réponses rapides à nos questions et installation rapide et efficace par Mose et Alfonso.

Ren Ren

(Translated) Despite a bad first impression on my service call, I am very satisfied with the service received. I was about to cancel my appointment when the technician contacted me to tell me he was on his way. Derek, the technician who introduced himself, is courteous, professional and takes the time to explain how our machine works. For my part, it was my air exchanger that was lacking. Thanks Derek. (Original) Malgré une mauvaise première impression lors de mon appel de service, je suis très satisfaite du service reçu. J'allais annuler mon rendez-vous quand le technicien m'a contactée pour me dire qu'il était en chemin. Derek, le technicien qui s'est présenté, est courtois, professionnel et il prend le temps d'expliquer comment fonctionne notre machine. Pour ma part, c'est mon échangeur d'air qui faisait défaut. Merci Derek.

Félicia Cavalieri

(Translated) A real pleasure to do business with this company. We leave a message they call back quickly, we make an appointment they show up at the agreed time, professional service, polite, efficient. The day the air conditioning system was installed, the team was there on time, competent, respectful workers, everything went smoothly, everything was clean when they left. Well done. It should be the norm, unfortunately it is the exception. Thank you!! (Original) Un réel plaisir de faire affaire avec cette compagnie. On laisse un message ils rappellent rapidement, on prend rendez-vous ils se présentent à l'heure convenue, service professionnel, poli, efficace. Le jour de l'installation du système de climatisation, l'équipe était là à l'heure, travailleurs compétents, respectueux, tout s'est déroulé rondement, tout était propre quand ils sont repartis. Bravo. Ça devrait être la norme, malheureusement c'est l'exception. Merci!!

Martin L

(Translated) The service from technician Derek was greatly appreciated. 11/10 for satisfaction. Competence, efficiency, courtesy and kindness. I recommend anytime !! (Original) Le service du technicien Derek a été hautement apprécié. 11/10 pour la satisfaction. Compétence, efficacité, courtoisie et gentillesse. Je recommande anytime!!

Dominique Jasmin

(Translated) The technician, Dereck, is very knowledgeable, meticulous and professional. And sympathetic. (Original) Le technicien, Dereck, est très connaissant, méticuleux et professionnel. Et sympathique.

Cathy Bourdages

(Translated) Excellent service from Derek. Very professional and punctual. I highly recommend. (Original) Excellent service de Derek. Très professionnel et ponctuel. Je recommande fortement.

Bernard Lafleur

(Translated) Most professional installation with a nice smiling and attentive team. The electrician also made magic in the maze of wires. Efficient and methodical. Very happy and ready to face the great heat! (Original) Installation des plus professionnelles avec une belle équipe souriante et attentive. L'électricien a aussi fait de la magie dans les dédales de fils. Efficace et méthodique. Très contents et prêts à affronter les grandes chaleurs!

Francois Crevier

(Translated) Courteous and comprehensive technical sales service. Quick and professional installation service. (Original) Service de vente technique courtois et complet. Service d’Installation rapide et professionnel.

Francois “frenchyfranky” Paquette

(Translated) Professional and impeccable service from the sale until the end of the installation, replacement of an old ceiling system in the attic, for a ductless multi-split, and the installation team was ultra efficient and professional, masterful work, I can only give the maximum evaluation, well done to the whole team. (Original) Service professionnel et impeccables de la vente jusqu'à la fin de l'installation, remplacement d'un ancien système de plafonnier dans l'entretoit, pour un ductless multi-split, et l'équipe d'installation était ultra efficace et professionnel, du travail de maître, je ne peux que donner l'évaluation maximum, bravo à toute l'équipe.

Patrica Bradley

(Translated) Very good service from technician Derek. Very professional and explains the problem and the actions taken very well. (Original) Très bon service de la part du technicien Derek. Très professionnel et explique très bien le problème et les actions entreprises.

Léon Anderson (Léon Anderson)

(Translated) For several years I was responsible for the maintenance of a large manufacturing company, but I was surprised by the professionalism of the sales and the technicians who did the installation. The heat pump bi-block worked efficiently in silence all winter despite the very low temperatures near -30. Well done Tran team. (Original) J'ai pendant plusieurs années été responsable du service de l'entretien d'une grande entreprise manufacturière mais j'ai été surpris par le professionnalisme des ventes et des techniciens qui ont fait l’installation. Le bi-block thermopompe a fonctionné efficacement en silence tout l'hiver malgré les très basses température tout près de -30. Bravo équipe Tran.

Christian Fillion

(Translated) I purchased a Carrier heat pump and the installation is far superior to the original heat pump. The quality of work is second to none. I recommend Tran Climatisation to anyone who wants a high-end product and installation. (Original) J'ai acheté une thermopompe Carrier et l'installation est hautement supérieure à le thermopompe originale. La qualité du travail est hors paire. Je recommande Tran Climatisation à quiconque désire un produit et une installation haut de gamme.

France Leavey

(Translated) Very good service from Mr. Derek and also from his installation team and thank you for the speed (Original) Très bon service de Monsieur Derek et aussi de son équipe d'installation et merci pour la rapidité

André Laforest

(Translated) Installation of my 2 new wall units this morning. A competent and efficient team came to me. Quick and quality installation. On the sales side, Martin gave me excellent, very professional service. 5 stars !!!!! Thank you (Original) Installation de mes 2 nouvelles unités murales ce matin. C'est une équipe compétente et efficace qui s'est présentée chez moi. Installation rapide et de qualité. Du côté vente, Martin m'a donné un excellent service, très professionnel. 5 étoiles !!!!! Merci

Bernard-Marc Brodeur

(Translated) Very good service, the technician is very efficient and very courteous. (Original) Très bon service, le technicien est très efficace et très courtois.

Saeed Daneshmand

Be careful. I had a leaking AC and contacted this company. Technician came, worked on my AC, I paid significant amount of money. A day after I tried the AC, and it was still leaking. I contacted the company and report the issue. the company simply refused to further investigate and fix the issue.

Smyley Panther

(Translated) Excellent service. I recommend to everyone. They are very professional. (Original) Excellent service. Je recommande a tous. Ils sont tres professionnels.

emile St-Laurent

(Translated) Very good service from technician Derek, he quickly found the problem, fixed it and answered my questions, very professional !! (Original) Très bon service du technicien Derek, il a rapidement trouvé le problème, réglé celui-ci et répondu à mes questions, très professionnel!!

Marcel Dupuis

(Translated) I am very satisfied with the service, really nothing to say, works very clean! I compared the prices with others and Tran was more competitive quality / price. I recommend! (Original) Je suis très satisfait du service, vraiment rien à dire, travaille très propre! J'ai comparé les prix avec d'autre et Tran était plus compétitif qualité/prix. Je recommande!

Michel Periard

(Translated) Fast and professional service, from sales to installation. Make sure the customer is happy. Attention to the detail of the installation. I recommend to everyone. (Original) Service rapide et professionnel, et ce de la vente à l'installation. S'assurent que le client soit heureux. Souci du détail de l'installation. Je recommande à tous.

Catherine Renaud

(Translated) We are very satisfied! Thanks to the great duo Mosè and Alfonso! They are professional, friendly, they take the time they need and work really well. We're going to sleep well, thank you Tran! (Original) Nous sommes très satisfaits ! Merci au super duo Mosè et Alfonso ! Ils sont professionnels, sympatiques, ils prennent le temps qu'il faut et travaillent vraiment bien. On va bien dormir, merci Tran !

Enidualc Nangits

(Translated) Nancy at the 5-star reception, kind, efficient and unparalleled follow-up !!! Bravo what a joy to be served by someone who obviously loves his work and his customers! (Original) Nancy à la réception 5 étoiles, gentilles, efficacité et suivi hors pair!!! Bravo quel bonheur de se faire servir par quelqu'un qui visiblement aime son travail et ses clients !

Martin Choiniere

(Translated) Derek from Tran air conditioning carried out the repair of my heat pump ... a real pro! Fast and efficient repair, clear explanations of the problem and sound advice on the maintenance of my appliance. Bravo and good success in your new job. (Original) Derek de Tran climatisation a effectué la réparation de ma thermopompe ... un vrai pro ! Réparation rapide et efficace, des explications claires sur le problème et des conseils judicieux sur l'entretien de mon appareil. Bravo et bon succès dans ton nouveau travail .

Gabriel St-Germain

(Translated) More than bad after-sales service, when it's time to collect the money, good service, when it's time to guarantee more service (Original) Service après vente plus que mauvais , quand c'est le temps de collecter l'argent bon service , quand c'est le temps des garanties plus de services

Carole Chitel

(Translated) Professional work, listening to the client and very satisfactory product. I recommend this company (Original) Travail de professionnel, à l'écoute du client et produit très satisfaisant. Je recommande cette compagnie

Norman Richer

I had closed my air conditioning about 10 days ago, but with the high temperatures, I wanted to restart it for a short period. But the unit would not restart. Called on monday afternoon, and had a technician at my place tuesday morning. Very nice technician. All around good experience.

Mimi Dingo

(Translated) The staff is courteous but the owner does not listen and respect customers when there is a problem. (Original) Les personnels sont courtois mais pas le propriétaire aucun écoute et respecte envers clients(es) quand il y a un problème.

hk zan

Very good service, recommend it.

Magdalena Oriental

(Translated) Service call on an existing furnace that has not been installed by Tran Climatisation. Super service. Very patient technician. Explains to me the operation and maintenance of the complete system of my furnace, my heat pump and my thermostat very precisely. THANK YOU!! (Original) Appel de service sur une fournaise existante qui n'a pas été installée par Tran Climatisation. Super service. Technicien très patient. M'explique le fonctionnement et l'entretien du système complet de ma fournaise, de ma thermopompe et de mon thermostat de façon très précise. MERCI!!

christian corne

(Translated) Very good service and nice personality (Original) Très bon service et bel personnalité

Michel Lussier

(Translated) The team has just completed the installation of the heat pump. Great job of the four team members. Very attentive to the client and very neat and impeccable work. (Original) L'équipe vient de terminer l'installation de la thermopompe. Excellent travail des quatre membres de l'équipe. Très à l'écoute du client et travail très soigné et impeccable.

Mogli Lechian

(Translated) We got our new heating / cooling system installed later than expected. The owner was present with his team. This installation seemed to us to comply with the specifications and contract as well as with the standards and regulations related to the Energy Star certification and the Reno Climat program. Unfortunately, we learned after an expert visit that the system was not in conformity with the contracted and invoiced one that we paid for. The system delivered and installed did not have the certification alleged and represented by Carrier Canada. We have therefore started the legal procedures and Tran Climatisation and Carrier Canada do not agree to correct the situation. We are very disappointed with this attitude. Mogli (Sainte-Thérèse) (Original) Nous avons obtenu l'installation de notre nouveau système de chauffage/climatisation plus tard que prévu. Le propriétaire était présent avec son équipe. Cette installation nous semblait conforme aux devis et au contrat ainsi qu'aux normes et règlements en rapport avec la certification Energy Star et le programme Reno Climat. Nous avons malheureusement appris après une visite d'experts que le système n'était pas conforme à celui contracté et facturé que nous avons payé. Le système livré et installé n'avait pas la certification alléguée et représentée par Carrier Canada. Nous avons donc entrepris les procédures légales et Tran Climatisation ainsi que Carrier Canada n'acceptent pas de corriger la situation. Nous sommes très déçus par cette attitude. Mogli (Sainte-Thérèse)

Marie B

(Translated) Very satisfied with our heat pump with Tran air conditioning. The sale and installation were done without waiting and with professional service. However, I strongly advise against opting for their annual maintenance to keep the warranty. $ 225 for a basic maintenance (which lasted only 30 min and mainly visual, as the device is just a year old), I call it mocking the customer. The price is standard, but the maintenance is not justified. (Original) Très satisfait de notre thermopompe avec Tran climatisation. La vente et l'installation se sont faites sans attente et avec un service professionnel. Toutefois, je déconseil fortement d'opter pour leur entretient annuel pour conserver la garantie. 225$ pour un entretient de base (qui n'a duré que 30 min et principalement visuel, comme l'appareil a juste un an) , j'appel ca se moquer du client. Le prix est standard, mais l’entretient n'est pas justifié.

Patrick Larrivée

(Translated) I explained my problem in my first call. I take leave to receive the technician and finally he was unaware of my problem and did not have the required equipment and besides was stupid and churlish. Finally he did nothing and I had to resume an appointment the following week. I am reminded to tell me that finally the technician is injured for 1 to 6 weeks and I have to wait .... unprofessional service. (Original) J'ai bien expliqué mon problème lors de mon premier appel. Je prends congé pour recevoir le technicien et finalement il était pas au courant de mon problème et n'avait pas le matériel requis et en plus était bête et chialeux. Finaleme il a rien fait et j'ai du reprendre rendez-vous la semaine suivante. On me rappelle pour me dire que finalement le technicien est blessé pour 1 a 6 semaine et je dois attendre.... service non professionnel.

Pelchat Véronique

(Translated) We had a problem with our air conditioner running in the house. We called Monday morning and spoke with David who made sure that a technician would show up that afternoon. Derek took the time to check (and re-check again at our request) to make sure the problem was resolved. Lots of professionalism and sincerely, we were amazed at the speed with which we were granted an appointment !! (Original) Nous avions un problème avec notre climatiseur qui coulait dans la maison. Nous avons appelé lundi matin et avons parlé avec David qui s'est assuré que l'après-midi même, un technicien se présenterait. Derek a pris le temps de vérifier (et re-re vérifier à notre demande) pour s'assurer que le problème était résolue. Beaucoup de professionnalisme et sincèrement, nous avons été ébahie de la rapidité à laquelle on nous octroyé un rendez-vous!!

Annie Chartrand

(Translated) I had a very good service! They arrived at 7 am and left at 18:30. At first he had charged me a $ 500 worth of thread because I was going to have the big system for my house. Finally, I already had a son with a good voltage. They took the time to call me and inform me and credit me. They left and everything was clean. I strongly advise it! (Original) J'ai eu un très bon service ! Ils sont arrivés à 7 heures du matin et ils sont repartis à 18:30. Au début, il m'avait chargé un fil d'une valeur de 500$, car j'allais avoir le gros système pour ma maison. Finalement, j'avais déjà un fils avec un bon voltage. Ils ont pris le temps de m’appeler et de m'informer et de me créditer. Ils ont quitté et tout était propre. Je le conseille fortement!

Jean Carrier

(Translated) Hello, I had a visit from Dereck for the repair of my heat pump. Dereck is very thorough, methodical and professional. He explains what he's doing and why. It fixed my condensation problem. In short, a good JOB. On the other hand, the cost of the visit seems very high to me. (Original) Bonjour, J'ai eu la visite de Dereck pour la réparation de ma thermopompe. Dereck est très minutieux, méthodique et professionnel. Il explique ce qu'il fait et pourquoi. Il a réglé mon problème de condensation. Bref une bonne JOB. Par contre, le coût de la visite me semble très élevé.

Mikael Tremblay

(Translated) Bad service in general, not for the installation because at that moment its means money coming in $$$ but if a problem occurs and it is on the warranty you will wait, and wait a long time because to make it Unsecured service calls or facilities is given higher priority. All the excuses are good, no time, sick employees, not enough staff, we are waiting for parts ... In the end don't put your money here. (Original) Mauvais service en général, pas pour l'installation car à ce moment sa signifie de l'argent qui rentre $$$ mais si un problème survient et que c'est sur la garantie vous allez attendre, et attendre longtemps car pour lui faire des appels de service non garantie ou des installations est plus prioritaire. Toutes les excuses sont bonnes, pas le temps, employés malade, pas assez d'effectifs, on attends des pièces... Au final ne mettez pas votre argent ici.

Marie-Hélène Chiasson

(Translated) So disappointed I have often referred this company because I had good service in the past but I do not know what happened, the after sales service is now zero. For more than two months 5 calls have been made but no response. I am always told the same thing that someone will contact me to give me an appointment, but no return calls. .. very disappointing (Original) Tellement déçu J'ai souvent référé cette entreprise car j'ai eu dans le passé du bon service mais je ne sais pas ce qui s'est passé, le service après vente est maintenant nul. Depuis plus de deux mois 5 appels ont été faits mais aucune réponse. On me dit toujours la même chose que quelqu'un me contactera pour me donner un rendez vous, mais aucun retour d'appel. .. très décevant

Renee Muzac

(Translated) I called for a non-urgent appointment and the Dereck technician arrived within an hour of the call. Despite the obsolescence of the heating system which is over 40 years old, he quickly made the necessary adjustments to connect and install a new compatible thermostat. His competence and professionalism are worthy of mention. I recommend the company and the technician without hesitation. (Original) J'ai téléphoné pour avoir un rendez-vous non urgent et le technicien Dereck est arrivé en moins d'une heure après l'appel. Malgré la désuétude du système de chauffage qui a plus de 40 ans, il a rapidement fait les ajustements nécessaires pour connecter et installer un nouveau thermostat compatible. Sa compétence et son professionnalisme sont dignes de mention. Je recommande l'entreprise et le technicien sans hésitation.

C Leblanc

(Translated) Very good service from Mr. Derek Richer. (Original) Très bon service de M. Derek Richer.

Daniel Montpetit

The service maintenance person, Derrick was very professional and was very knowledgeable about the product.

Murat Ibragimov

The company charged us $260 for nothing. Our air conditioner is still broken. No follow ups on repair options. *Update* The technician appeared to be non-professional as during the inspection, he spent ~20m just to find the right manual for our Air Tempo AC unit even though we explained problem and provided error code in our call on the previous day. After opening the outdoor part, the error code table was found on the lid with the description of the root cause. I believe that error code explanation could have been found without on-site visit for $260. The technician didn't give us any possible options on how to fix the issue, he just said that someone would contact us to follow up. Pierre followed up with us just to give us the quote for a new wall AC or heat pump unit that would cost us $4000 to 6000+tax with no possibility to repair our current one.

Réal Morin

(Translated) Very expensive and not very effective! I had them come for an estimate to fix my wall mounted air conditioner. The technician, spent 30 minutes on the spot. Cost of the visit: $ 200 + taxes !! Then, more news. I had to call twice to finally be told that their supplier no longer had parts for my air conditioner and that they could do nothing for me. I still had to insist and ask for a refund to finally get a draft bid mentioning that they had found a piece in New Brunswick, plus the installation at $ 95 an hour ... They did not never wanted to give me the name of this piece as I asked them. Avoid this business. They are not serious. (Original) Tres dispendieux et peu efficaces! Je les ai fait venir pour avoir un estimé pour réparer mon climatiseur murale. Le technicien, a passé 30 minutes sur place. Cout de la visite: 200$ + taxes!! Ensuite, plus de nouvelles. Il a fallu que je rappelle 2 fois pour finalement me faire dire que leur fournisseur n'avait plus de pieces pour mon climatiseur et qu'il ne pouvaient rien faire pour moi. Il a encore fallu que j'insiste et demande de me faire rembourser pour finalement obtenir une ébauche de soumission mentionnant qu'ils avaient trouvé une piece au Nouveau Brunswick, plus l'installation à 95$ l'heure... Ils n'ont jamais voulu me donner le nom de cette piece comme je leur ai demandé. Évitez cette entreprise. Ils sont pas sérieux.

Côté Gilles

(Translated) great service; email follow-up the same day and confirmation of our appointment thereafter. thank you for everything; (Original) super service; suivi courriel dans la même journée et confirmation de notre rendez vous par la suite. merci pour tout;

Cyn Fillion

(Translated) Great service, fast and efficient with Professional Derek. Appointment in less than 24 hours. He made sure to check all the components of my Fujitsu heat pump. And no pressure to change a room or whatever. He took the time to explain how my machine works as well. I highly recommend it. (Original) Super service, rapide et efficace avec le Professionnel Derek. Rendez-vous en moins de 24h. Il s'est assuré de vérifier toutes les composantes de ma thermopompe Fujitsu. Et aucune pression pour changer une pièce ou autre. Il a prit le temps de m"expliquer comment fonctionne ma machine également. Je recommande chaudement.

Jen Brown

Horrible and unreliable. We purchased an expensive top of the line heating system, which they installed unprofessionally and badly. It ended up costing us a lot of money to repair, as well as the heating bills that went with the faulty installation. They were very rude, unhelpful, arrogant and worse of all lied about the installation. I usually give good reviews and see the good in people, but this company is by far the worst I have ever dealt with. Our advice: stay far far away.

Sylvain Gignac

(Translated) I really appreciated the professionalism and the speed of execution of the technician of Tran Air-conditioning, Derek. He fixed the problem quickly and everything is back to normal. We were lucky that we were able to turn to Tran Climatisation Inc and its technician when the company that sold us the product let us down (no longer come to Montreal). Thanks again to Derek. (Original) J'ai vraiment apprécié le professionnalisme et la rapidité d'exécution du technicien de Tran Climatisation, Derek. Il a résolu le problème rapidement et tout est à nouveau fonctionnel. Une chance que nous avons pu nous tourner vers Tran Climatisation Inc et son technicien alors que la compagnie qui nous avait vendu le produit nous a laissé tomber (ne viennent plus à Montréal). Merci encore à Derek.

Nancy Grace Fadda

Derek was professional, polite and executed the work in a timely manner. Excellent service (called Monday with a service visit on Tuesday) and I would not hesitate in recommending his services and Tran Climatisation Inc.

MC Fluet

(Translated) Competent, professional and respectful employee (Original) Employé compétent, professionnel et respectueux

Zedom

(Translated) I see no reason not to choose Air Conditioning Tran. First, the representative was available to answer us and to join us despite our rather abnormal hours. He listened to us to find a complete heating and air conditioning system that fit into our budget and met our needs exactly. The installation team then worked in professionals to complete the installation in one working day despite the rather difficult task (a compressor, 3 evaporator heads, external coating to hide the pipes, electrical wiring, all in a 1920's house with an attic 3 feet high and a fairly apical attic roof). They even made last minute changes according to our requests. When we left, we did not have to clean, everything was clean and orderly. In addition, the after sales service is already running and is equally outstanding. Congratulations to the whole team. (Original) Je ne vois aucune raison de pas choisir Tran Climatisation. Premièrement, le représentant a été disponible pour nous répondre et nous rejoindre malgré nos heures assez anormale. Il a été à l'écoute pour nous trouver un système complet de chauffage et climatisation qui rentrait dans noter budget et répondait exactement à nos besoins. L'équipe d'installation à ensuite travaillé en professionnels pour que l'installation soit complété en une seule journée de travail malgré la tâche assez ardu (un compresseur, 3 têtes évaporateurs, revêtement extérieur pour cacher les tuyaux, filage électrique, le tout dans une maison de 1920 avec un grenier de 3 pieds de haut et un toit mansardé assez apique). Ils ont même fait des changements de dernières minutes selon nos demandes. À leur départ, nous n'avons pas eu besoin de faire de ménage, tout était propre et ordonné. En plus, le service après vente est déjà en marche et s'avère tout autant hors pair. Bravo, à toute l'équipe.

Rosalie Lajoie

(Translated) Following a problem with our electric furnace, we had a quick meeting with Derek. Very professional, he quickly resolved our problem and gave us great advice. I recommend it ! (Original) Suite à un problème de notre fournaise électrique, nous avons eu un rendez-vous rapidement avec Derek. Très professionnel, il a réglé rapidement notre problème et nous a donné de très bons conseils. Je vous le recommande !

Zabelbok A

Contacted them to get quote for a wall AC unit. They emailed me back to say it would cost 6500$ + tax, WITHOUT ever visiting the property, inquiring about dimensions, asking my needs and preferences, explaining the benefits of the models they carry, etc. I can understand if they restrain visits because of COVID, but not taking the same to even inquire about the dimensions, layout, current cooling and heating system is lazy. NOT PROFESSIONAL and NOT CUSTOMER ORIENTED. The same day I called Tran, I also called 3 other companies. These companies took the time to visit the property before providing a quote (all 3 visited in less than a week, despite the heat wave), they took the time to explain the products they carry, they asked me questions to determine my needs and they gave me an opportunity to ask them questions. These companies' prices ranged from $2400 to $4100 for a wall AC (including reliable brands like Lennox and Fujitsu). All this to say, my advice to you all is to shop around because this company has demonstrated to be overpriced and not considerate. If that's how they treat people before they even get the contract, I can imagine how bad their post-installation service would be.

Réjean Franche

(Translated) I telephoned for a service call following a flow from my wall mounted air conditioning system, The person who received the call was very nice and courteous and he gave me an appointment the next day am, which I considers very fast. The technician who came (Derek) who I consider very professional, explained all the steps of the repair to me and the problem was resolved quickly and left the place very clean. Finally, thanks to these 2 very high level people, I recommend Cie Tran to everyone. (Original) J’ai téléphoné pour un appel de service suite à un écoulement de mon système de climatisation murale, La personne qui a reçu l’appel était très gentil et courtois et il m’a donné un rendez-vous le lendemain am, ce que je considère très rapide. Le technicien qui est venu (Derek) que je considère très professionnel, m’a expliqué toutes les étapes de la réparation et le problème s’est réglé rapidement et a laissé la place très propre. Enfin grâce à ces 2 personnes de très haut niveau je recommande la cie Tran à toutes et tous.

Chantal Poirier

(Translated) May 17, 2021 - I was cheated by this company. I had to cancel my contract (purchase and installation of an air conditioning unit) because the workers did not want to wear a mask at home (pandemic requires). Broken trust bond. So they don't want to return my $ 500 deposit to me. I am therefore penalized for wanting to apply the sanitary measures in force in Quebec. May 18, 2021 - The manager is not happy with my message above. She phoned me this morning not to reimburse me but to insist that it is my fault that I lost money. Because she believes that I should accept her offer to receive other workers who will supposedly wear the mask. But she doesn't understand that I no longer trust this company and that it's not through harassment or intimidation that I'm going to change my mind. I just want my money back and this whole thing to end. Last week I lodged a complaint with the CNESST for non-compliance with health measures and to the Consumer Protection Office for abuse. May 20, 2021 - End of the saga: I have finally been reimbursed. (Original) 17 mai 2021 - J'ai été flouée par cette compagnie. J'ai dû annuler mon contrat (achat et installation d'un appareil d'air climatisé) car les ouvriers ne voulaient pas porter de masque chez-moi (pandémie oblige). Lien de confiance rompu. Du coup, on ne veut pas me rendre mon dépôt de 500$. Je suis donc pénalisée pour avoir voulu faire appliquer les mesures sanitaires en vigueur au Québec. 18 mai 2021 - La gérante n'est pas contente de mon message ci-dessus. Elle m'a téléphoné ce matin non pas pour me rembourser mais pour m'obstiner que c'est ma faute si j'ai perdu de l'argent. Car elle croit que je devrais accepter son offre de recevoir d'autres ouvriers qui eux porteront supposément le masque. Mais elle ne comprend pas que je n'ai plus confiance en cette compagnie et que ce n'est pas par le harcèlement ou l'intimidation que je vais changer d'idée. Je veux seulement récupérer mon argent et mettre fin à toute cette histoire. La semaine passée j'ai déposé une plainte à la CNESST pour non respect des mesures sanitaires et à l'Office de la protection du consommateur pour abus. 20 mai 2021 - Fin de la saga : j'ai enfin été remboursée.

Corey Fox

The service was amazing. Repairman was very persistent and found the issue.

Alexandre Richer

After buying a new house where the previous heat pump was deffective, we've decided to change it to lower our energy cost after a pretty cold windter. After a lot research of brands and installers, I've heavily hesitated between Carrier and Mitsubishi (for their heating efforts) but ultimately decided to go with Carrier as the price point was a bit better for something equivalent. For the installation, they were so many companies available but we've decided to go with Tran Climatisation for our new heat pump. Tran sells Carrier which proved after my research to be a well-known brand and they seemed a reputbale Carrier installer for the south-shore of Montreal, had a strong online presence (web site with tons of info) and their sale director Martin was professional and flexible to meet with us. The installation technicans came on a Friday morning around 7h30. They spent most of the day uninstallating the old heat pump showing us along the way what went wrong with the deffective installation. They have then installing our brand new multi-zone system (2 zones) and finished around 16h30. The intial installation plan was supposed to be through the attics from outside but after some discussion with the technicians, we were able to re-use the old heat pump wiring conduits to avoid creating new holes in the outside structure. This made the job much cleaner as we barely see any wiring (except in the entrance walk-in where we barely see a tubing.) Same for outside, we installed the heat pump onto the previous installation minimizing the holes in the structure. The installation went smoothly, was overall well done and the installers were very nice and professional. Everything was working well when they left and I couldn't wait to try it out. I'm now heating a big portion of my house with a Carrier heatpump. :) Now, time will tell if I did a good choice with a Carrier heat pump but I have a feeling it'll be quite positive. Thanks Tran Climatisation! ==================== UPDATE: ==================== February 12th 2019: It's been less than a year that I own a heat pump from Tran Climatisation and I am now facing an issue. This was a great test of their after-sale support. Here is the current status as this issue has NOT been resolve yet. I will update this review once everything is fixed. Early January, I noticed the outdoor unit does not seem to defrost properly anymore rendering the engine full of snow/ice. Being worried it could break, I contacted Tran Climatisation to know what to do and hopefully get it fixed as it's still under warranty. This is on January 15th 2019. Day 1: I get a quick answer from their sale person Martin and tells us it's not normal, to turn off the machine and wait for a technician. No problem, I turn off the machine and heat with my electric system. First appointment got cancelled because of the bad weather. Understandable. Same thing for the 2nd appointment a few days later where no technician came in during that day. Ok... it happens. On the third attempt (2 weeks after the intial call), we get a tech to come on site. The tech tells us we shouldn't be using our heat pump when it's below -15C. Anyhow, the technician explains he may need to order a new sensor and there is nothing he can do today. He initially had to charge us but ended up not charging us as it's still under warranty. This is January 28th 2019. Today, it's been more than 2 weeks the part have been ordered. It was supposed to take a week and still no news. Wanting to remain patient, we contacted them again on Monday morning (February 11th 2019), still no news. Today is February 12th 2019. I will now try again to contact them in hope I get the parts and someone to take a look at the unit. I will keep this review updated based on the progress. Thanks for your patience... Update 2: Feb 20th 2019. Still no appointment. Part should be in the way. Update 3: Feb 21th 2019: Part received. Appointment for tomorrow Feb 22nd. Update 4: Feb 22nd 2019: The tech called in sick so it got moved to Feb 26th 2019. :(

Patrick Beirouti

(Translated) I have done business with Tran Climatisation 2 times. Excellent service, very professional, both times. And they honored the approximate price they gave me over the phone, although the work turned out to be longer than expected. (Original) J'ai fais affaire avec Tran Climatisation 2 fois. Excellent service, très professionnel, les 2 fois. Et ils ont honoré le prix approximatif qu'ils m'avaient donné au téléphone, bien que le travail s'était avéré plus long que prévu.

Lisa-Marie Charlebois

(Translated) We called on them for a service call because our air conditioning no longer works. the repairman came here for 30 minutes to tell us that there was a leak. he tells us that they will check if the room is still available otherwise we will unfortunately have to change our air conditioning for a new one. (until no problem). The service call is in the amount of $ 250 + tax, which we paid. On the other hand 1 week later we still have no return calls from them. so i decide to call them to get a follow up but no response so i leave a message .... 1 and a half weeks, still without news from them. then we are back to the starting point. I do not recommend this company for the poor tracking service. (Original) Nous avons fait appel a eux pour un appel de service car notre air climatisé ne fonctionne plus. le réparateur est venu ici pour une durée de 30 minute pour nous annoncer qu'il y avait une fuite. il nous mentionne qu'ils vont vérifier si la pièce est toujours disponible sinon nous allons malheureusement devoir changer notre air climatisé pour une nouvelle. (jusqu'à la pas de problème). L'appel de service est d'un montant de 250 $ + taxes, que nous avons payé. Par contre 1 semaines plus tard nous avons toujours aucun retour d'appel d'eux. je décides donc de les appeler afin d'obtenir un suivi, mais aucune réponse, je laisses donc un message.... 1 semaines et demi, toujours sans nouvelle d'eux. alors nous sommes de retour au point de départ. Je ne recommandes pas cette compagnie pour le mauvais service de suivi.

Stephan Bolduc

(Translated) If all of your Technicians are working like Derek Richer I imagine your business is going very well .. professional, honest, and good advice .. thank you Derek !! I want your services if I have another disorder. STEPHAN ... St-bruno (Original) Si tout vos Techniciens travaillent comme Derek Richer j'imagine que votre entreprise va très bien.. professionnel, honnête, et de bons conseils..merci Derek!! Je veut tes services si j'ai un autre trouble.. STEPHAN ...St-bruno

maryse mp

(Translated) Great ! Our representative was honest and professional. The super nice, efficient and friendly installer. If you are looking for honesty with good service this is the perfect company. (Original) Super ! Notre représentant était honnête et professionnel. Les installateur la super gentil efficace et conviviales. Si vous chercher de l'honnêteté un bon service c'est la compagnie idéal.

Robert Lavallee

(Translated) Good service (Original) Bon service

Sylvain Boulay

(Translated) Great service from Derek. Professional and efficient service. I recommend without hesitation! (Original) Excellent service de la part de Derek. Service professionnel et efficace. Je recommande sans hésiter !

Ginette Grondin

(Translated) Satisfied with the good service. Thanks to Nancy and Derek. (Original) Satisfaite du bon service.Merci à Nancy et Derek.

Valerya Yatsenko

I payed for an inspection, i was served by the employee Don, he didn't give a diagnosis, nor did he repair or fix any problems. I still payed 166$ for the visit, and for what? He told me he would get back to me in a day, it's been a week, and i've been the one running after him. It's humid outside, i'm on my last month of pregnancy, and i thought i chose a professional good company, I WAS WRONG! All they do when i call to get a hang of him, is say we will leave him a message. They haven't tried to get in contact with me or call me back. Honestly I feel very violated and ripped off! He didn't do any serious inspections, and what he told me i knew already! "The a/c isn't working" wow 166$ for that? You have the worst customer service ever! Don't do business with this company they will give you an appointment really fast, but will either do a bad job with no diagnosis or fixes take your money and never call you again!

Simon Brassard

(Translated) Very professional and courteous service. Special thanks to Derek for his excellent advice. (Original) Service très professionnel et courtois. Un merci spécial à Derek pour ses excellents conseils.

Marcel Beauregard

(Translated) Installation done according to the rules of the art, done at the scheduled time and date and according to the estimate. The system has been in operation for 3 weeks and I have nothing to say. Regarding the service, I don't know because I didn't have to use it. I use the heat pump in heating mode only so I have no idea in air conditioning mode. Now it remains to be seen whether the product is durable and reliable. OUPS first heat wave and there is a problem with the air conditioning. I was given an appointment for the next day P.M. the following…….. Fast SERVICE, problem solved, adjustments of the various electronic parameters and ventilation. Thank you Mr.Tran (Original) Installation fait selon les règles de l'art, fait à l'heure et la date prévue et selon l'estimation. Le système est en fonction depuis 3 semaines et je n'ai rien è dire. Par rapport au service ,je ne sais pas car je n'ai pas eu à l'utiliser. J'ai utiliser la thermopompe en mode chauffage seulement donc je n'ai aucune idée en mode climatisation. Maintenant reste à voir si le produit est durable et fiable. OUPS première vague de chaleur et il y a un problème avec la climatisation. On m'a donné un rendez-vous pour le lendemain P.M. la suite…….. SERVICE rapide, problème réglé, ajustements des différents paramètres électroniques et ventilation. Merci Mr.Tran

Philippe Collard

Called them this morning (July 14) after calling 5 other AC repair shops who told me they were too busy (but they would we glad to sell me a new AC!). Appointment was set up for Thursday. Got a call early afternoon: "One client cancelled, are you available". 10 minutes later Derek was here. Courteous and very competent. He check things out, did what was needed to do and explain the limitations of what he had done (since we have an old AC). He did all of this in 40 minutes. WOW! Very strongly recommend those folks based on my experience!

Nicholas Savard-L'Herbier

(Translated) I did business with Tran Climatisation for the installation of a heat pump. The guys were friendly and very professional. They cleaned everything after the installation. In addition, their prices are very competitive. I recommend them without hesitation. (Original) J’ai fait affaire avec Tran Climatisation pour l’installation d’une thermopompe. Les gars étaient sympathiques et très professionnels. Ils ont tout nettoyé suite à l’installation. De plus leurs prix sont très compétitifs. Je les recommande sans hésiter.