Reviews of PJC Jean Coutu (Contractor)

Stephen Morrissey

Service has improved! Always excellent service and advice from Mr Darian.

Jessy Landry-Beaudin

(Translated) I must admit that you have exceptional and personalized customer service that is unique to everyone. I have always received an excellent welcome and each time I am distributed with a smile! Squi in my opinion as a business owner myself, is the growing success of your big family ???? (Original) Je dois avouer que vous avez un service à la clientèle exceptionnel et personnalisé propre à chacun. J'ai tjrs reçu un excellent accueil et je suis à chaque fois répartie le sourire au lèvre ! Squi à mon avis en tant que moi même propriétaire d'une entreprise , est la réussite grandissante de votre grande famille ????

Ralitsa Velichkova

I have been coming to this particular location (Cote St Luc Mall) for many years, every couple of months i spend 200$+ on face creams and skin products, in the past the service was great, but now .... disappointing. Before, there were women working in the cosmetics sections that are knowledgeable and helpful - every time i would spend 200$ they would give me samples or the gift that comes with my Biotherm products - it’s little stuff that made me buy my products at the store and not online - service. Today i went to the store to buy my products, 1) i had to chase after the ladies working in the cosmetics to ask a question, 2) there was a free sample box (that they advertised) with the purchase of 40$ of Biotherm products - i spent 200$ On Biotherm products and i had to ask for it - the person was not aware, i did not get any samples. I no longer have an incentive to go to the store to buy my products, from now on i will buy online from the Biotherm website. Overall disappointing service, will not buy cosmetics there anymore.

Claude david

(Translated) Super sevice better than brushard (Original) Super sevice mieux que brossard

Amr

I only went to make copies and prints. Expensive rates. Broken down machine. Usb not functioning. Can’t preview the pdf on the screen. Papers got stuck printing and I had to wait for back up. I had to come back with another PDF to print the remaining papers. Worst experience, next time I’m heading to Bureau En Gros.

Dan Pela

Canada post service , excellent, in total all the shop is organized and clean

tina tohme

(Translated) very good service! thank you to the whole team and especially the delivery man. THANK YOU (Original) tres bon service ! merci a toute l'equipe et surtout le livreur . MERCI

Michael Metzen

I usually go there to pick up my mail deliveries. Post office inside has friendly staff. Other than that there are the usual products of PJC. Good parking space outside.

Hasan preet

I visit this place often, never have any issues. My only reason to put review is the Manager who works their i think, He is always rude with his staff and even with customers, i was so disappointed with his so unprofessional behaviour. He has ego problem. He should give some respect to his staff and people who visit their. Otherwise you find someone who has some respect to others, this guy don’t deserve this position.

René Paulin

Passport photos without appointment

Hossein Mortazavi

Nice staffs, availability of varities of products.

Chris Poulos

Knowledgable and friendly.

Geneviève Senécal-Léonard

(Translated) The reception at the prescription counter was just fine. (Original) L’accueil au comptoir des prescriptions était correct sans plus.

Joel Wener

Relatively good choice, wait times can be long at the pharmacy. No air miles for over the counter items (kind of defeats the purpose, air miles at a pharmacy that don't apply to almost 50% of items...)

Sandra Godin

Best place to find anything you need pharmacy wise.

Nissim Ezra

The pharmacy has great service and professional team. They will not try to sell you things not needed. Highly recommended

Tony Pouliot

(Translated) money (Original) l argent

Milena Castañeda Ortiz

(Translated) The pharmacy is very messy, there is no communication between the pharmacy staff, they called me in the morning to tell me that my prescription was ready and that I could go and pick it up, when I got there - below the person who received my request sent me to another window to pick up my prescription, I waited for 15 minutes, when I asked the attendant if she could deliver my prescription to me, she gave me replied that she was not ready, I waited 5 more minutes, and I asked again, I explained to her that I had received a call, she went to the place where all the prescriptions were ready and with a smile she told me "ahhh yes, she is there", I waited more than 20 minutes for nothing, after the attendant sends me to another window to speak to the pharmacist, I waited another 10 minutes, and the pharmacist never managed to give me directions. It is unacceptable to wait a long time just to receive an ordenance which was ready since morning. The lack of communication is clear between the staff and the disinterestedness they show towards people who wait with enough time. This is not the first time this has happened. (Original) La pharmacie est très désordonnée, il n'y a pas de communication entre le personnel de la pharmacie, ils m'ont appelé dans le matin pour me dire que mon ordonnance était prêt et que je pouvais aller la reprendre, quand je suis arrivé là-bas la personne qui a reçu ma demande m'a envoyé à un autre fenêtre pour reprendre mon ordonnance, j'ai attendu pendant 15 minutes, quand je lui ai demandé la personne préposée si elle me pouvais me livrer mon ordonnance, elle m'a répondu qu'elle n'était pas prête, j'ai attendu 5 minutes plus, et j'ai demandé encore une fois, j'ai lui expliqué que j'avait recu une appelle , elle est allée à l'endroit où tous les ordonnances etaient prêts et avec un sourire elle m'a dit "ahhh oui, elle est lá", j'ai attendu plus de 20 minutes pour rien, apres la préposée m'envoye à un autre fenêtre pour parler au pharmacien, j'ai attendu encore 10 minutes, et le pharmacien n'est jamais arrivé à me donner les indications. Cést innaceptable attendre beaucoup de temps just pour recevoir une ordenance qui était prêt depuis le matin. Le manque de communication est clair entre le personnel et le désintéressement qu'ils montrent vers les personnes qui attendent par assez de temps. Ce n'esta pas le premier fois qui cela arrive.

David's workshop

The iranien lady at the cash is totally rude and disrespectful to all the client's. Every time I come to the cash I am so nice to her and she just gives me that rude look and act's all like she really doesn't want to be there and she is doing me a favor that she serves me. Last time I just asked her very nicely with a smile if her line was still open because it's been quite a while since the costumer in front of me got served and she is chatting with her friend for like 10min now, so she just tells me " you are rushing me I will not serve you " and just walked out of the store. And she is like that all the time with everyone

H. Pascal

I have called the pharmacy many times for help with my mom’s meds and I always get the best help ever! I am very great full for their professionalism. Thanks to a wonderful team of caring staffs. Keep up the wonderful work you all do. Be safe.

Jean-Charles Lejeune

(Translated) My post office (Original) Mon bureau de poste

Jennifer Ducharme

(Translated) Jacob Ipperciel, extremely arrogant, he is not here to give good service to the client, not trying at all to see beyond his screen ,, really over me receive so after 3 visits every time ,, same with other office colleagues ... I hope this will make a pharmacy followed close on his employees know how to work in customer service (Original) Jacob ipperciel, extrêmement arrogant,il est pas là pour donner un bon service a son client,cherche pas du tout a voit plus loin que son écran,, vraiment très dessus de me faire recevoir de la sorte après 3 visite a chaque fois,, même chose avec d'autres collègues du bureau... J'espère que cette pharmacie va faire un suivie serrée sur ses employés a savoir comment travailler au service a la clientèle

Nima

I go there regularly. It is well organized: Pharmacy: professional, caring, and polite staff. 5/5 CanadaPost: Well, but one time they received more money for glue without explaining. 4/5 Beauty section: impolite staff. 1/5

Sylvain Berthelot

(Translated) Staff smiling and welcoming. There is everything (Original) Personnel souriant et accueillant .on y trouve de tout

Tara Rainville

Every single time we go there there is an issue with med renewals. Every time! Fun one this time - I need to take 400mg of B2 a day - I filled my.month presc and got 60 capsules (each capsule is only 100mg). That's it. That's not a month. And it was 20$!!!! I can get 120 on amazon for 12$. What a rip off. The time before they filled a new presc twice and forced my husband to buy it because it was already filled even though I didn't need it. Waste of more money right there. I literally only go there because IGA is near it and my husband can do one trip out because of covid. When you call to try and solve an issue, you get hung up on repetitively... if they even answer the phone... and when they call you they don't even pay attention when you say hello? The girl was talking to someone else about her Friday night plans last time I got a call. For an entire minute I yelled hello into the phone... she didn't even apologize. How effing rude. I never have these issues at the branch on Somerled - they know how to treat a customer right.

Andrew Drake

Delivered. Retract everything I just wrote :)

Marc Dierick

(Translated) Courteous and friendly staff, good service. (Original) Personnel courtois et avenant, bon service.

Alexis

(Translated) Politeness and good manners forgotten in its places it would seem! The shelves at the back are very narrow, moreover, impossible to pass without stepping aside (5'11 for 180lbs) .. Establishment to review and quickly! (Original) Politesse et bonne manière oublié dans ses lieux il semblerait ! Les rayons du fond sont très étroits de plus, impossible de passer sans se mettre de côté (5'11 pour 180lbs).. Implantation a revoir et vite !

Mireille Safadi

Pick up an item on sale , then didn't notice that I paid the full price waiting for manager takes forever tells me she can reimburse me.. why is it all the time I go to this paharmacy they say someone has move the ticket on sale..very bad customer service..

Tommy Martin

Excellent service

Annie Bananie

Read a post on Facebook group where a woman of asian descent was refuse entry to the store after waiting patiently in the sun for one hour. She was told by the security guard that because of Covid 19 they would not serve her. ( because of her ethnicity).She asked to speaktothe manager and he/she would not come out to speak with her. Discrimination is not tolerated.will not shop there.

Kim Donnelly

Thanks

Raphaël 23

(Translated) I see a lot of people whining about the wait in the lab. Unfortunately, it is quite normal there are not just who serve, but also the telephone orders and regulate a lot of things related to the prescriptions. So, please take your illness with passiance, because there is a lack of work everywhere in Quebec. (Original) Je vois beaucoup de gens chialer sur l'attente au laboratoire. Malheureusement, c'est tout a fait normal il n'y a pas juste qui servent, mais aussi les commandes téléphonique et règlent beaucoup de choses relier aux ordonnances. Donc, s'il vous plait de prendre votre mal en passiance, car il y a un manque d'oeuvre partout au Québec.

Fabien Ambroise

(Translated) Good service (Original) Bon service

Nathalie Durand

(Translated) A PJC as we like them (Original) Un PJC comme on les aime

Evgueni Khalkov

Terrible customer service received on multiple occasions from one of the staff members. She usually serves the clients in a condescending and disrespectful manner (asking inappropriate questions and making distasteful remarks). As an example: Last Saturday (Jan 9 2016 - if someone from management team decides to address the issue), I was at the cash checking out few bottles of nail polish I bought as a present for my daughter. She asked me if the colours I chose would match my personal style (I'm a man in late 30's). Definitely, there is an attitude problem, thus a considerable coaching opportunity for a district manager to improve this particular employee's customer service skills.

Muffin Jewel77

(Translated) Jeans always own shelf is always stocked when they are on sale the cashier is fine is helpful is to contours of the order they are always helpful is informative (Original) Jean coutu propre étagère toujours remplie est stocker quands ils à des vente les caissière sont fine est serviable est aux contours des ordonnance ils sont toujours serviable est informatif

Heidi Cohen

After going to Jean Coutu 7005 CSL Rd for 11 years, I got a new prescription, left paper, gave credit card, ensured correct address, and requested automatic delivery. This was Aug 2020. Oct 2020, driving to work, I get "private caller" person saying this is the pharmacy, do I still need my meds?! I explain this should have been already set up, go over the prescription from Aug, which I didn't have in front of me because I was driving and could they confirm. they did. Then I get a text message to confirm my subscription? I go into work and for 2 hours try to reach pharmacy. I am raising concerns why I am asked if I still need my meds when I set this all up months earlier., automatic delivery. It's concerning when I can't get through. Lack of accountability on their part. It's like all I am is a#. No one explains anything to me. All I'm told is to be patient, they are busy. If this happens again, I will switch pharmacies. I need a pharmacy to be reliable, accountable.

Azadeh javaherpour

Its pharmacy is the best experience, I ever had. They care a lot! Yesterday, I couldn't get a medication that is essential for me to take and they brought me at the door. The Pharmacists called me different times to make sure that I am on the right track with taking it and if I need to consult for any side effects. I am so happy with their service and the choice, I made for my pharmacy!

Rej M

(Translated) a lot of idiot at this place (Original) beaucoup d'idiot à cet endroit

Tone Bernier

Not a lot of people available to answer questions, super slow service to print out pictures

Elodie Boucher

(Translated) Terrible service I called for drugs to be delivered at 9am and it never happened when the person at the prescription counter always told me that the delivery man would arrive within the next hour. The lady even hung up on me. Arrogant staff. (Original) Service épouvantable j’ai appelé pour des médicaments a me faire livrer a 9h le matin et ce n’est jamais arriver alors que la personne au comptoir des ordonnances me disait toujours que le livreur arriverait dans la prochaine heure. La dame m’a même raccroché au nez. Personnel arrogant.

sidibe saran

(Translated) Very organized (Original) Tres organise

Wesley Kierstead

Standard pharmacy experience. Nothing special.

Scott Cormier

(Translated) Very good service and good price on some items. (Original) Très bon service et bon prix sur certains articles.

Kevin Benoit

(Translated) Many (Original) Beaucoup

Siamak Arbatani

Clean place and helpful staff.

Èvelyne Veltkamp

(Translated) Cheerful customer service, Good opening time. (Original) Service à la clientèle joyeux, Bonne heure d'ouverture.

International Sourcing

Worked here 25 yrs ago! Great memory! Still miss my favorite phamacist, Manny!!!

Chujie Wan

Lots of things you can find here.

David Perl

Typical JC. But they realy need to add cashiers when it's busy.

Briyan Cauvier-Grenier (BriCrowN)

(Translated) wow too nice there is a very wide variety of products (Original) wow trop nice il y a une très grande diversité des produits

Oleksiy Naumenko

Young female pharmacist with ever red eyes really hates her customers. She either needs to go on medication herself (or maybe she already is) or be fired from that place. My wife had a problem with her, then couple months later I lost my pills and went to ask if I could get one pain killer pill previously prescribed by my dentist to be able to sleep well at night because it was late to run to my dentist to ask for another prescription (I had a dental surgery a day before). She looked at me like I was a drug addict and then asked "what's your story?" only to say that even she can't get a pill. There is definitely a problem with her attitude. I'm out of that place !!!

kristina delossantos

The cashier's are not very friendly, more than once I had to wait while they are talking and ignoring me, the two Iranian women in particular. The post office people are excellent, so the flower department and the lab.

Nicholas Couture

Fast services

The Dude

Friendly staff, always full shelves, good prices and have lots of services on site. Everything you need from pharmacist, florist, Canada Post and many more.

Marie-Ève Jean

(Translated) Very nice pharmacy (Original) Très belle pharmacie

Todd Anstey

I would like to thank the person at Jean Coutu in Bathurst who helped my 76 year old mother get PPE for her and delivering it to her car so she didn't have to go inside the store. I don't live in Bathurst so I would like to say thanks to all management and staff at this store for going above and beyond in helping seniors at this time. Great job!

Rene Koller

Great product selection, friendly staff.

Andy Malolepszy

Great staff and considerate.

Dan Tremblay

(Translated) Thank you (Original) Merci

Rejean Beaudry

(Translated) Lack of service (Original) Manque de service

Jessica Haines

Great pharmacy. The only downfall is the wait but its worth it for the way your treated. Well above my old pharmacy.....

andree hunter

(Translated) We are from Quebec on vacation here. And we needed to renew our medicines. No problem and super friendly. Very nice team. thank you so much (Original) Nous sommes de Québec en vacance ici. Et on avait besoin de renouveller nos médicaments. Aucun problème et super sympathique. Très belle équipe. Merci beaucoup

Alexandre Rouleau

(Translated) Really long service to the pharmacy but there is everything (Original) Service vraiment long a la pharmacie mais il y a de tout

sarita sarah

(Translated) I often visited these jeans because it is next to my house. But every time I went there was always one or more employee who was very rude…. (Original) Je visitais souvent ce jean coutu due que c’est a cote de chez moi. Mais chaque fois j’allais y’avais toujours un ou plusieurs employée qui était tres désagréable….

Katché Guillaume JS Aka

(Translated) Nice place (Original) Nice place

Yves Cornay

(Translated) Very full (Original) Très complet

Travis Macleod

Prices I find are a bit high, but they have clearance items often and I like the post office being in there.

Nigel Savoie

Staff was helpful in deciding which baby food I should purchase

Mann Chy (Hienno)

The place is huge!!

Norman Perreault

(Translated) Good (Original) Bien

Romeo Des Roches

Good service

Norm Goldman

Needs more help. Some of the employees seem to be lost.

Tania Johnson

I bought nair hair remover body wax, once i came home i realized the packet was already opened & missing stripes inside and cashier nor i noticed. Their products often stolen and they hardly noticed.The store survellience should be more often check. What a hassel!

Sukaina Guèye

(Translated) Good service generally I find everything there so I need ... On the prescription counter side excellent service thank you Cynthia. And the whole team very easy to discuss BRAVO I love you. (Original) Bon service généralement j'y trouve tout ce donc j'ai besoin ... Côté comptoir d'ordonnance excellent service merci Cynthia. Et toute l'équipe très facile de discuter BRAVO je vous adore.

André Demers

(Translated) We find this quickly. Courteous staff. (Original) On trouve rapidement ce tout. Personnel courtois.

Frédéric Samuel-Bond

(Translated) Good service (Original) Bon service

Carl Ménard

(Translated) Courteous service in general, both pharmacy and cosmetic (Original) Service courtois en général, autant pharmacie que cosmétique

Katherine Chighladze

Well kept store. For few years it has been our family pharmacy. The products are available. You will find everything there and I always get answers to my questions. Free delivery for elderly people or if you are sick.

Farah N

Consulted a pharmacist and he was extremely rude and racist. I’d rather go further than visiting this Jean coutu again.

STEPHANE PERRIN

(Translated) Very good service (Original) Très bon service

B Th3Run

(Translated) 1 hour wait for a simple advice from the pharmacist. I leave without receiving it. (Original) 1h d'attente pour un simple conseil du pharmacien. Jai quitter sans le recevoir.

Lebeengel

(Translated) The shelves are often empty, good customer service nothing more, 3 of the customer service clerks look silly, wondering if they are happy in their work. I don't even dare to ask my questions about certain products, I went elsewhere. (Original) Les étalages souvent vident, service à la clientèle correct sans plus, 3 des commis au service à la clientèle ont des airs bêtes, à se demander s'ils sont heureux dans leur travail. J'aime meme pas osé poser mes questions sur certains produits, je suis allée ailleurs.

Joel Basile

(Translated) Nice place (Original) Belle place

Jrme Dn

(Translated) Everything I wanted! (Original) Tout ce que je voulais!

Karine Joncas

(Translated) Very good pharmacists and good service (Original) Très bon pharmaciens et bon service

Alain Noel

(Translated) Pharmacy that lacks a little diversity. (Original) Pharmacie qui manque un peu de diversité.

Antoine1273

(Translated) Atmosphere with music. Friendly staff ready to advise you. There is a terminal to print your photos. (Original) Ambiance avec musique. Personnel aimable prêt à vous conseiller. Il y a une borne pour imprimer vos photos.

Base Multimédia

(Translated) The staff are very understandable. Thank you, you are doing a good job. (Original) Le personnel est très compréhensible. Merci vous faites du bon boulot.

Anonymous Others

(Translated) Good (Original) Bien

Harjot Kahlon

I went there to get photo clicked for US visa. When i asked them to put it in my USB pen drive .. they denied saying that we don't do that. Else you buy our USB then we can. Thats so stupid.

Stephen Berthelot

Excellent pharmacy. Friendly staff.

Angie P

Since they renovated they have everything including a great staff

Nathalia Riordon

Good service.

Eee Bee

(Translated) Great choice, great team and beautiful flowers for all occasions! Happy new year 2022 xoxo (Original) Grand choix, super équipe et de belles fleurs pour toutes occasions! Bonne année 2022 xoxo

Ioana I. Mocanu

Very clean Jean Coutu with many employees.

miryam amirnia

Classes & careless staff, horrible experience every single time at the pharmacy counter.

Pat clift

(Translated) They forget to change the labels of specials, get to the checkouts, he charges you the regular price. According to consumer law, if it is their fault, they must give you the special price. (Original) Ils oublient de changer les étiquettes de spéciaux, t’arrive aux caisses, il te charge le prix régulier. Selon la loi du consommateur, si c’est de leurs fautes, ils doivent de te faire le prix spéciaux.

Leona Obrand

rude cashiers

Ben Kasapiano

Really nice and helpful staff from the clerk's to the pharmacists. Answer all questions and help in finding products that you need with their expert opinion. Makeup department is staffed by very knowledgeable people. They're not only friendly but also very helpful and they don't rush you.

Alexane Palica

(Translated) The waiting time at the prescription counter is HORRIBLE. (Original) Le temps d’attentes au comptoir des ordonnances est HORRIBLE.

Lucien Preston

(Translated) Welcoming and warm staff, good service, low prices (Original) Personnel accueillant et chaleureux, bon service, bas prix

Linda Sauvé

(Translated) Service of very low quality, personal stupid as their foot, poor customer service and a smile would not be wrong! (Original) Service de très basse qualité, personelle bête comme leur pied, service à la clientèle médiocre et un sourire ne ferais pas de tord!

Martin Fleurent

(Translated) Good staff service (Original) Bon service du personnel

Jan-Krystophe Boutin

(Translated) One of the best pharmacy in town (Original) Une des meilleur pharmacie en ville

louise vienneau

Love womens beauty product

Una McDonald

Just leaving Jean Coutu with my elderly mother and wanted to share what great customer service we received. The staff was so friendly and kind. They were so respectful.

Yardena Schrier

There a Iranian cashier extremely rude I repeat extremely rude I’m shock u guys Evan hires ride ppl in the first place!!!!

Lise Mercier

(Translated) Warm hospitality! Great service and delivery these days I really appreciate! Thank you to all of you ! (Original) Chaude hospitalité !excellent service et ces jours ci la livraison que j’apprecie Beaucoup ! Merci à vous tous !

Éric Lesage

(Translated) Near Cloutier Hospital (Original) Près de l'hôpital Cloutier

Mathieu Bl

(Translated) Eille $ 21.83 for 12 rolls of charmins toilet paper .... Real flies in times of pandemics. I bring you your charmin pack hoping to reimburse you !!! Thief gang (Original) Eille 21.83$ pour 12 rouleau de papier toilette charmins.... Du vrai vole en temps de pandemie.vous mfaite pitier. Jvous ramene votre pack de charmin en esperant vous remboursier !!! Gang de voleur

Alain Pronovost

(Translated) I almost had the impression of disturbing them during my call by telling me that they would call me back???? (Original) J'ai presque eu l'impression de les déranger lors de mon appel en me disant qu'ils allaient me rappeler????

Gilbert Berthelot

(Translated) It tells us that its open on December 25 from 12 to 5 but closed does not take (Original) Il nous dici que ses auvert le 25 décembre de 12 à 5 mais fermé con prend pas

sam Mtl

What an embrassement to the brand. My family and I have been spending thousands and thousands at jc annually for years , only last couple at this branch, when I went by for a mistake in prescription I was treated as a lier and as was told medicine given by someone else while I never use anyone else. As a background , I am head of a publicly traded Canadian company, so last thing on my mind is to pass my time lying to jc. As a comparison , a few years ago a mistake happened at another branch , and in a very professional manner , was told « sorry » and mistake was corrected . While at this branch , the pharmacists went at length to show me off and accuse me of lying . Then when I told him I will use social media to let the world know , he told me not to threaten him. I guess some still live in the age where they think social media is a threat . To me it is simply helping others not to feel humiliated like I felt on this occasion .

Alexandre Lamarche

(Translated) I call for information about a perfume to test in store (lot number) and she tells me that she is not allowed to reveal this information over the phone in addition to asking me if I work for Chanel. Ridiculous. (Original) J'appelle pour de l'information concernant un parfum tester en magasin (numéro de lot) et elle me dit qu'elle n'a pas le droit de dévoiler cette information au téléphone en plus de me demander si je travaille pour Chanel. Ridicule.

Howard W (HDog)

Friendly staff. Always clean and well lit

josette michaud

Super services client

Artem Khramov

Always got good service in this Jean Coutu compared to other ones

Liette D

(Translated) Rotten service (Original) Service pourri

sylvain blouin

(Translated) Like all Jean Coutu, the service has deteriorated (is it possible?) Since they were bought by Metro. Always people in white coats who kid behind the prescription counter, sometimes 6 or 7, but no one to serve. I think HEC should do an in-depth study to find out how a banner can be so ineffective and make it a case in point, to teach students what not to do when running a business. I would like to return their cameras to the prescription counter and document the strange eco-system that reigns there. Looks like everyone who works there is trying to avoid the customers who pile up behind the counter and pretend to count pills, or scribble the sheets of notepads to avoid serving them at all costs. clients. Take the test yourself, watch them bustle around and go around in circles, you will see, they look like creatures of another species. And sometimes, when they deign to serve a client, there are often three at the same time; one who doesn't understand what she is doing, the other who comes to the rescue but gives the wrong instructions, then a third who looks behind the other two to avoid serving another customer. It's fascinating to watch them go and it takes a lot of experience to pretend you're so busy that you totally ignore the clientele. There is no other business, all categories combined, which has mastered the art of making customers wait, at the cash desk as everywhere else. Incompetence must be their primary selection criterion. Can't wait to see the trivial response from the teenager in charge of social media, repeating as she does with all the other meaningless, pre-formatted comments, claiming that the service and customer satisfaction at PJC is a priority, while inviting me to communicate with their department ... If you are really concerned with customer service, then send appraisers disguised as customers (do not wear a white coat with a PJC pin, preferably ...). They will resign after two weeks, completely burnt by the waiting time they will have endured in your branches. It is appalling to see the poor level of service from this chain. Monsieur Coutu must roll in his grave ... (Original) Comme tous les Jean Coutu, le service s'est détérioré (est-ce possible?) depuis qu'ils ont été acheté par Métro. Toujours du monde en blouse blanche qui gosse derrière le comptoir des prescriptions, parfois 6 ou 7, mais personne pour servir. Je pense que les HEC devrait faire une étude approfondie pour découvrir comment une bannière peut être aussi inefficace et en faire un cas d'espèce, pour apprendre aux étudiants quoi ne pas faire lorsqu'on gère une entreprise. J'aimerais retourner leurs caméras vers le comptoir des prescriptions et documenter l'étrange éco-système qui y règne. On dirait que tout le monde qui travaille à cet endroit essaye d'éviter du regard les clients qui s'accumulent derrière le comptoir et font semblant de compter des pilules, ou encore, gribouiller des feuilles de calepins pour éviter à tout prix de servir les clients. Faites le test vous-mêmes, observez-les s'affairer et tourner en rond, vous allez voir, on dirait des créatures d'une autre espèce. Et parfois, lorsqu'ils daignent servir un client, ils sont souvent trois en même temps; une qui ne comprend pas ce qu'elle fait, l'autre qui vient à la rescousse mais qui donne les mauvaises instructions, puis une troisième qui regarde derrière les deux autres pour éviter de servir un autre client. C'est fascinant de les voir aller et cela demande beaucoup d'expérience pour feindre d'être tellement occupé au point d'ignorer totalement la clientèle. Il n'y a aucun autre commerce, toutes catégories confondues, qui maîtrisent aussi bien l'art de faire attendre des clients, à la caisse comme partout ailleurs. L'incompétence doit être leur critère de sélection primordial. J'ai hâte de voir la réponse insignifiante de l'adolescente en charge des réseaux sociaux, répéter comme elle le fait avec toutes les autres commentaires vides de sens et pré-formatés, en prétendant que le service et la satisfaction des clients chez PJC est une priorité, tout en m'invitant à communiquer avec leur département... Si vous êtes vraiment concernés par le service à la clientèle, envoyez donc des agents-évaluateurs déguisés en clients (ne porter pas une blouse blanche avec une épingle PJC, de préférence...). Ils vont démissionner après deux semaines, complètement brûlés par le temps d'attente qu'ils auront subis dans vos succursales. C'est épouvantable de constater le niveau de service médiocre de cette chaîne. Monsieur Coutu doit se rouler dans sa tombe...

jason roy

(Translated) Waiting too long at the drug counter (Original) Attente trop longue au comptoir à médicaments

Réal Coulombe

(Translated) The courteous service (Original) Le service courtois

Jean Sirota

Clean and tidy. Plenty of parking, post office on site, passport photos. Very convenient.

Steeve Aspirault

Bon service

René Biroté

(Translated) you can open with happiness in the morning since its closes at 7:30 p.m. in the evening ???? its could change the moods of the people of the tuque ????????‍♂️???? like its you deserve 5⭐ (Original) vous pouvez Ouvrir de bonheur le matin vu que sa ferme à 19h30 le soir ???? sa pourrait changer des humeurs des gens de la tuque ????????‍♂️????comme sa vous méritez 5⭐

Catherine F

(Translated) They are 8 behind the pharmacy counter and I wait 45 minutes to get my medication ... it's terrible ... (Original) Ils sont 8 derrière les comptoir pharmacie et j'attends 45 min pour avoir mes médicaments... c'est terrible...

Dany Cyr

(Translated) Call the day before to prepare my medication and the next day not even done (Original) Appeler la veille pour préparer mes médicaments et le lendemain même pas encore fait

Benoit Paquette

(Translated) It’s not normal to wait almost 1 hour for medicine and everyone to go ahead of you even if there was nobody waiting when I gave my prescription (Original) C’est pas normal d’attendre presque 1 heure pour avoir des médicaments et que tout le monde passe en avant de toi meme s’il n’y avait personne en attente lorsque j’ai donner ma prescription

JW Y

The pharmacy does not pick up the phone. Poor service.

Romanticsman

Very good choice of products and friendly service. But changes seem to be made too frequently to the floor plan. One is the complete elimination of Jean Coutu's own branded LCD cell phone screen cleaning solution.

Emilie Sauvageau

(Translated) I entered the parking lot and damaged my car. Why put a fputue bordering cement to rating it. I am sure that many have damaged their vehicles because of that. Really dangerous! I will never go to Jean Coutu again. It is certain that the owners will receive a call tomorrow ... (Original) Je suis entré dans le stationnement et j'ai endommagé ma voiture. Pourquoi mettre une fputue bordure de ciment à coter de celle-ci. Je suis persuadée que plusieurs ont endommagé leur véhicule à cause de cela. Vraiment dangereux ! Je n'irai plus jamais à ce Jean Coutu. C'est certain que les propriétaires vont recevoir un coup de fil demain ...

Zeus Valentine

I paid change for an item that was $6.85, so I thought it was a good amount to pay in change. I quickly put down toonies, loonies, quarters and a dime. exact change. took me two seconds. The woman behind the counter informed me that I can't pay in change more than 5 bucks. I looked down at the change and asked her, this is a problem?? Yes, we are like the banks, they don't accept change either. At this point, I became annoyed. I thanked her, and told myself I wouldn't go back ever.

Dom C

STAY AWAY!!! I have had an issue with this pharmacy since DAY ONE! Every time I get my rx refilled it's a whole song and dance. They always have an attitude and it takes them hours to fill a basic rx. 1st instance was when I ordered a rx in the AM only for them to tell me it'll be ready in the PM. As if this isn't crazy enough I get there only for it to not be ready. The entire staff has a habit of passing customer issues onto anybody else but themselves. Once you finally reach the pharmacist he throws his hands up in the air, says it's not his problem, acts confused, and blames dr. Final straw came when they were charging me nearly $150 on a rx which was supposed to be free of charge & covered by insurance only for them to blame my doctor once again claiming the right code wasn't submitted. THIS RX WAS CALLED IN IN THE AM!!! THEY HAD TILL THE EVENING TO LET MY DR KNOW!! ME HAVING TO SHOW UP WITH A $150 BILL WITH PHARMACIST ASKING ME TO FRONT THE CASH FOR THEIR INCOMPETENCE IS HIGHLY UNPROFESSIONAL. AVOID THIS PHARMACY AT ALL COSTS!!! ONLY REASON THEY'RE RECEIVING 1 STAR IS BCZ ZERO WASN'T AN OPTION

rajaa rajaa

(Translated) The cashier scanned the item and there was a price error, so I asked to adjust the price and remove 10 dollars since the item costs more than 10 dollars, the Asian cashier who was super nice left for notify the manager (dark complexion) who did not agree to adjust the price under pretexts that I have never heard of elsewhere and which are not written on the price policy poster posted in front of the cash register. What really bothered me was the way this manager talks she was completely rude, no courtesy to the customers, so I left the article not for the 10 dollars less but because of this manager how treated me. She really needs to rethink the way she treats the customer! (Original) La caissière a scanné l'article et il y avait un erreur de prix,alors j'ai demandé d'ajuster le prix et enlever 10 dollars puisque l'article coûte plus que 10 dollars, la caissière asiatique qui était super gentille est parti pour aviser la gérante(teint foncé )qui n'a pas accepté d'ajuster le prix sous des prétextes que j'ai jamais entendu ailleurs et qui ne sont pas écrits sur l'affiche de la politique du prix affiché en face la caisse. Ce qui m'a vraiment déranger c'est la manière comment cette gérante parle elle est été complètement impolie,aucune courtoisie vers la clientèle, alors j'ai laissé l'article pas pour les 10 dollars de moins mais à cause de cette gérante comment m'a traité. Elle doit vraiment revoir sa manière de traiter le client !

nathalie leroux

(Translated) Very good service at the prescription counter and in the rest of the pharmacy !!! The staff is very nice, except the 2 managers, not very cheerful. They never greet me when I go there every week (at least 3 times). ???? (Original) Très bon service au comptoir des prescriptions et dans le reste de la pharmacie !!! Le personnel est très gentil, sauf les 2 gérants, pas très souriants. Ils ne me saluent jamais, alors que j'y vais toutes les semaines ( au moins 3 fois ). ????

Ross Schorer

Very big store with great variety. Excellent Pharmcie. Very friendly and professional services

Sylvie Desroches

(Translated) Super friendly staff have found everything for the household washing and for back to school or that you need for a.product for a.small bobo.or.for a.bigger bobo. You have everything you need even perfume make-up and other beauty treatments have found everything and in addition to prescription or not pharmacists pharmacists super understanding in this place you are not wrong you are in a very good place ... (Original) Personnelles super sympatique ont trouve de tout pour le menage lavage et pour la rentree scolaire ou que tu as besoin pour un.produit pour un.petit bobo.ou.pour un.plus gros bobo.tu as tout ce que tu as besoin meme parfum maquillages et autres soins de beaute ont trouve de tout et en.plus des prescription sur ordonnance ou non les pharmaciens pharmaciennes super comprehensif a cette endroit vous vous tromper pas vous etes a une tres bonne place ...

Fidèle Cormier

(Translated) Good service. (Original) Bon service.

marie allaire

(Translated) Poor (Original) Médiocre

Alexandra Wunderson

The place saved me a couple of times when I needed medical supplies quickly. They keep their stuff well stocked.

Jacinthe Beaudoin

(Translated) For having received excellent service, support and advice from everyone at the pharmacy counter, I do not hesitate to thank and recommend them. Having had particular and demanding needs to meet for my prescriptions for several years, I have always been received and served with great courtesy, patience and respect. On the floor, at cosmetics and at the cash desk, the staff are smiling, courteous and available. Thank you! (Original) Pour avoir reçu d'excellents services, support et conseils de la part de tous ceux et celles du comptoir de pharmacie, je n'hésite pas à les remercier et les recommander. Ayant eu des besoins particuliers et exigeants à rencontrer pour mes prescriptions pendant plusieurs années, j'ai toujours été reçue et servie avec beaucoup de courtoisie, patience et respect. Sur le plancher, aux cosmétiques et à la caisse, le personnel se démontre souriant, courtois et disponible. Merci!

Maglou Magloum

(Translated) Good service (Original) Bon service

Alexandre Poudrier

(Translated) The good point: The cashier is nice The bad points: sometimes the clerks will stare at you as if you were going to steal or follow you in their storage Parking is very poorly done. (Original) Le bon point: La caissière est gentille Les mauvais point: parfois les commis vont te dévisager comme si tu allais voler ou te suivre dans les ranger Le stationnement est très mal fait.

Cristian M

Clean and not very crowded place

Laura Simard

Super attentionner

King Power

(Translated) Lack of respect, inconceivable !! After reading the reviews, I realize that I had business with the lady of Iranian origin. (Woman 5'10, brown hair, brown eyes, wearing glasses with a cavalier attitude). In addition to disrespecting *, she started threatening me and yelling to leave the pharmacy when I was at the cash register paying. * All in English even though I speak French! I was about to call the police when they made two attempts to get hold of my bags. The cashier was uncomfortable with her work colleague's actions. I don't understand what management tolerates this kind of behavior, but obviously they don't understand the issues in having someone like this in customer service. (See comments about it below) Starting today, I will suggest to my entourage and my employees to avoid the place at all costs. (Original) Manque de respect, inconcevable!! Après avoir lu les critiques, je me rend a l'évidence que j'ai eu affaires avec la dame d'origine iranienne. (Femme 5'10, cheveux brun, yeux brun, portant des lunettes avec une attitude cavalière). En plus de manquer de respect*, elle s'est mise à me menacer et crier de quitter la pharmacie lorsque je suis à la caisse en train de payer. *Tout en anglais malgré que je m'exprime en français! J'était sur le point d'appeler la police lorsque à deux reprises elle a tentée de mettre la main sur mes sacs. La caissière était mal à l'aise face aux agissements de sa consœur de travail. Je ne comprend pas ce que la direction tolére ce genre de comportement, mais il est évident qu'il ne comprennent pas les enjeux en ayant une personne de la sorte en service à la clientèle. (Voir commentaires à son sujet plus bas) À partir aujourd'hui, je vais suggéré à mon entourage et mes employés d'éviter l'endroit à tout prix.

annakay hemmings

They have undercover security who follows you around then would ask you if you put things back after picking them up. Worst customer experience after going there for many years was assaulted by him had to call the police on their security. The manger the woman who works in the evening will smile in your face but as soon as you have a problem she olds her ugly nose so high like she’s a god no customer service really bad communication.avoid that place at all cause

Alcide Legacy

Very good place

Marla Rapoport

I find it obscene that Jean Coutu, a pharmacy, is unable to obtain affordable masks for customers who must wear a mask to enter. Excuse me but I find $4, not including tax, a bit pricey! What about people who can not afford this extra expense. I am not sure if it is even an N95 mask. I doubt JC is selling it at cost, and if it is at cost, wow, I am not impressed with their purchasing agent. Costco sells 50 masks for $28… Amazon.ca also has some amazing deals. Perhaps Jean Coutu should consider buying from elsewhere or do a better job at negotiating a price. I can not under why Jean Coutu, a pharmacy can not find a supplier who would either donate masks or even provide an inexpensive affordable model? People who are not already wearing a mask, definitely won't care if it is N95 or not. I understand that a mask is mandatory in Cote St Luc and soon in Montreal. Many non CSL residents are unaware that masks are already mandatory! I wonder why Jean Coutu, a pharmacy, can’t afford to provide a mask for free, other places seem to be able to provide this service (including Costco). It is not as if Jean Coutu was hit with having to be closed during COVID. They did not lose that much business compared to other places! My solution…. For now on, I will just have Jean Coutu deliver my order…..I will save time, and avoid the aggravation of having to wait in line (always more than 5 minutes) for my preordered medication.

L “Coco Butter Queen” Calder

Nice staff good variety of products

Jenny R.

(Translated) Large Jean clean stitch. A lot of space. (Original) Grand Jean coutu propre. Beaucoup d’espace.

Lili Tang

They trynna fineness you with no 20 dollar steam card big bruh

Carlos Malaga

Friendly

Kassandra Mateus

I went to get products for my skin and Melanie helped me so much. She’s very informed on what types of skin work with what products and what would go good for mine. She was super sweet and did her best to help! Will definitely be coming back to re-up????

Hélène Dupuis

(Translated) Friendly staff (Original) Personnel sympathique

Nath Cl

(Translated) I give 5 stars staff very welcoming and attentive to the customer always smile and pharmacists always give good advice I love this pharmacy (Original) Je donne 5 étoiles personnel très acceuillant et à l'écoute du client toujours le sourire et les pharmaciens donne toujours de bons conseils j'adore cette pharmacie

ste à

(Translated) Friendly staff and service (Original) Personnels aimable et de services

No FullName

(Translated) Lots of good last minute gifts. (Original) Plein de bons cadeaux dernière minute.

David Really

Good staff

Guy Harvey

(Translated) Yess the service (Original) Yess le service

Dudie Silberman

Beautiful and newly renovated store

Van Carp

(Translated) Why call to have their advance prescriptions filled when (for the 2nd time in less than 2 months) they are not ready. It's worth going a step further and avoiding this pharmacy. (Original) Pourquoi appeler pour faire préparer ses ordonnances d’avances quand (pour la 2e fois en moins de 2 mois) qu’ils sont pas prêt. Ca vaut le coup d’allez un peu plus loin et éviter cette pharmacie.

Manuel Gauthier-Tineo

Same as all Jean Coutu