Reviews of TELUS - Andre's Electronics Experts (Computer Repair)

PATEL MIHIR

Very bad service of stAff no management and experience of the people working here.. always take longer time than they promise, They always behaving rudely ...

Alida Ryan

Cameron and Jesse figured out the switch I needed to do! Left with everything I wanted!

Bert Hessian

Friendly staff who helped out with everything we needed and more.

Matthew West

Very happy with the service provided when my girlfriend and I were looking for new phones.

Philippe philippe.mathers

Great customer service, Skylar was very helpful. He set up my LTE plan, even through a few problems he persevered and went above and beyond with me tonight! Thank you Skylar!

James Chartrand

Omg. Go elsewhere. I can usually find the good in any store but not this one.

Jay Lafferty

Great deals and very helpful staff . Store looks great too

Jeff Ryan

Staff was very helpful.

Blenda C Mutata- Mafika

I enjoyed their service! Claudia was awesome ????

Kylie Frank

Hailey was extremely helpful and extremely patient with us. She got everything we needed completed despite me making it more complicated at every step (sorry Hailey!), and despite her co-worker getting back to work late leaving her alone with a line of understandably frustrated customers.

WO Grumpypants

Hailey is the most amazing customer service representative I have ever dealt with. She made me feel at ease by explaining everything in detail, and finding the best option for my household. I would recommend that if anyone is thinking of getting new phones to go directly to her.

AViciousWalrus

Personally I have had great experience. However recently it's been nearly impossible to reach the store by phone, and my girlfriend has currently been waiting a MONTH for her phone to come in. When we DO get through, the store simply has the answer "the problem is on Telus' end. The phone should be here by the end of the week". Lo and behold, end of the week rolls around and still no phone. For the past 4 weeks. And not a single phone call for information, just totally left in the dark. Very disappointing.

Jean Marie Vianney Ntigurirwa

I didn't feel welcome, they gave me the impression I was begging for service. I wanted a new phone plan, but was surprised to be told that a $40 service fee would be charged if the client rep helped me. I understood that the better option was to shop online because the fee would be waived. Surprise, surprise !

Chantal Dubuc

Customer service was excellent and I’m very glad I decided to purchase my phone through Telus . Great promotions for new customers .

Pauline Miller

Worst experience ever! Went in to switch cell phone providers and said I wanted to go with Kudoo, but was ignored and put onto Telus. Went back to have it fixed twice, but old number not moved from former provider, and nothing done properly. So almost 3 weeks, no phone, not texting and now I'm getting billed for services that I never wanted in the first place, all because someone didn't listen! I would love to leave negative stars, but I can't. The only bright spot was a sales rep named Hailey who tried so hard to help me. She is absolutely fabulous to deal with.

Chris Kusinero Adventures

I was so excited going to yk for some info's that i can get from the staffs here in telus yellowknife near to luluz market. I am so disappointed about the staffs and they dont care and so unpleasantly answering questions like they dont care. If only they are trained how to talk to customers, they get 3 subscribers from us. It was so sad that you are expecting them to help you and all you get is a cold answer and staff who doesnt care about their customers.

Terrence gon

Does anyone know when is the Telus store will be reopened again? There was this person that works there she was very nice and helpful I want to thank her very much for that much appreciated and please let me know if Telus opens again I really wanna go back there soon????

Christopher Thompson

Hannah was great, we set up our order online and she had our phones ready to go.

kevin Bamforth

Went there twice in a day, still didn't leave with a new phone.

christian barbier

It was a great experience

Sharla Nielsen

The service was excellent and staff was very helpful. Hailey and Vincent were awesome!

Danny Chambers

Great customer service, got my phone and plan setup effortlessly.

Sofia “QueenMvv” Vielhauer

Jessie is great and very helpful. Such an angel! Thank you for the awesome service, Jessie!

Julie Loomis

Hailey and her co-worker Hannah made me feel really welcomed and comfortable in the store. They both brought a really positive energy to the normally terrible experience of changing phone plans. But most importantly, Hailey is very knowledgeable and continued to work to get me the best deal possible and truly advocate for my best interest over the phone with representatives. So kind and she really cares about her customers. I would 100% recommend her to anyone dealing with Telus or Koodo in Yellowknife. on a side note, I usually try to see managers, because they generally have more pulling power but he is NEVER there! I tried almost for a week straight to get in contact with him but never got an answer from him??? They said he exists, but he has yet to be seen or heard from... thankfully Hailey and Hannah keep the store running!

Kevin Niptanatiak

Went and added my son to the family plan. Quick and efficient, very knowledgeable service rep. In and out within 15 minutes. Thanks.

Madison Baker

Words cannot begin to describe how wonderful my whole experience was with Telus - Andre’s Electronics Experts. From switching from Bell to Telus, I honestly couldn’t be happier. Staff went above and beyond with their customer service. Big shout out to Vincent for all your help! So happy with my new plan and phone!

Raylene Koyczan

EXCELLENT SERVICE!!!! :)

Sueun Lee

Telus Yellowknife provides excellent customer service and more! I was using the Telus plan and just purchased a phone through the Telus website. When I was buying the phone online, I missed combining my old phone plan and the new one, so I ended up having two accounts. The super kind sales staff Vincent helped me to fix the two existing account errors. It took a long time because he had to make a call to the phone centre. While we were waiting, he gave me lots of helpful advice for my plans and add-ons, and also he set me a better plan. I know that he could have told me to call the 1-800 service centre because it was my own mistake, but he went above and beyond. Thank you so much, Vincent! And the other staff (sorry, I didn't get your name) was also very kind. I highly recommend this place.

Arsal Kamran

Polite staff, very helpful and knowledgeable. The new management really spruced the place up and breathed life into it. Rates are I think comparable to Bell but offers differ and the smaller store usually leads to quick help and you get to know the people helping you.

P J

Great service! Hailey always goes above and beyond.

Gary Bonnetrouge

Good service