Reviews of Jump+ Apple Premium Retailer (Vancouver) (Computer Repair)

Michael McMaster

Service was totally friendly and given with good grace. I'll be back for anything I need. Thank you!

Jim Cambridge

Manpreet was amazing in solving our iPad problem!

ying lee

Very good satisfied service with Hadi

Mohammad Shafaei

We went to the Park royal in North Vancouver they are very respectful and professional to introduce products of Apple. He helps us to buy and select the best to buy the Airpod of Apple, me and wife are very convincing to buy there

Mebs Tejpar

Hadi the technician resolved the technical issues on my new iPad pro configuration in minutes. Absolutely awesome. Highly recommend Jump+ ..great staff.service and technical advice.

Nathel Lightheart

Service was quick and the repair technician Hadi was great to work with. Got my MacBook Pro up and running as good as new. Great experience overall

Patricia Faith

This is the best Apple Store the staff is super friendly!!

Melissa Giusto

Beautiful store & service was great. I went in for an iPad and Alyssa was very helpful. Knew a lot about their products and I didn’t feel pressured to buy. Will go back for sure.

Douglas Meneghel Silveira

The whole team of North Vancouver (Park Royal) did a really great job updating me to get on time before my wedding trip! Amazing! Thank you so much Britney, Amir and Jagriti and Mohamed! I truly appreciate it! Customer Service #1 in Vancouver!

Jay Ey

Very Unprofessional! What sort of repair specialist or so! without addressing the problem or even before checking the device would say to their customer “Your 2017 MacBook Pro is old”?!

Bryan Todorovic (neocitron)

Excellent, speedy service. Cleaner than some official Apple stores. Only wish they had more locations east of the river in BC. Had my defective right side (known clicking issue) AirPods Pro replaced on the spot. Thanks Manpreet!

GoStory Media

I want to thank Hadi for resolving audio sound issue so I don’t need to replace my phone. It’s hard to let go with the phone these days so I appreciate all the support Jump+ Provides. I didn’t mind driving a long way to get my issue resolved.

Andy Zaremba

Replaced my airpods pro without hassle. Great service! Happy to not have to drive drive DT to the apple store anymore!

Hamid Keshtkar

I've been there for a problem with my airpod pro which was not taken care of in apple store. They were very helpful and just replaced the faulty piece smoothly and easily. They cared for the problem eagerly and it was a very nice place to be and to purchase from.

Arash Moini

Great technicians and staff! I've had multiple issues regarding my AirPods and the technician, Deep, has always solved them and helped me out.

Walia Saab

Hi, I went there today to get my airpods fixed, one of the employee Manpreet served me very well she is very polite and like her customer service. She fixed the problem in 10 minutes. I would recommend everyone to visit there once. Thank you.

Alex Cherniavskii

Great place for Apple product purchases and repairs! Not surprising that Jump Plus has been recognized by Apple for their high standards - The experience is pretty much as high-quality as an Apple store. I had to go in for a product issue and I came out pretty quickly with everything resolved without a hassle.

Ashwin Obadarachchi

Very, very, very rude staff. Steve Jobs must be rolling in his grave if he knew this place was apple certified.

Elliot Veng

They were great and fixed my airpods, they also had great service

Tina Yiu

I came to Jump on 2 occasions. The first time was last week, when my iphone was out of commission because I couldn't charge it. I was overzelous when spraying my phone with sanitizing spray and got some on the charging port. My phone wouldn't charge at all, and I had not been able to complete a backup before then! After chatting with apple support they directed me here. Manpreet was able to fix this for me while I waited! also - while I waited (it was quiet), I noticed their other staff members were diligently cleaning different surfaces in the store, their phones, counters etc. So I felt safe with their covid protocol. Being so happy with them fixing the charging port issue, I came back the following week to replace the battery as the battery health indicated it needed servicing. They underpromise and overdelivered on the timeline. I was able to get my phone back on the same day. Thank you so much Manpreet and team.

Dean Jarvis

My computer was completely written off( damaged), but Hadi Service order 20085504 was able to retrieve all of my information & faster than what he had first quoted, ready to transfer to a new computer before the new year starts! Thankyou

Iman Seraji

They are the best apple customer service They fixed my air pod pro issues as soon as possible.

Parsa Eskandari

Booked an appointment to replace my iPhone battery after confirming same day replacement with one of the staffs a day before. I showed up for my appointment and they basically told me they’re too busy and cannot do it the same day. Waste of time.

Jason Dack

Superb service. Part for repair arrived quickly and I received my MacBook back within a couple of days.

Robin Killeen

Issue with the camera on my iPhone 12. Booked the service appointment through the Apple Support website. Manpreet at Jump+ was very professional and replaced the camera in my iPhone within a couple of hours. Very happy with my service experience and Jump+ as an authorized Apple retailer.

Hello Jp

This is the best kind of Apple store I have ever visited. The kind of customer service that they provide is just great! Arpit was the most helpful guy, he helped us decide what kind of iPad should we buy and suggested the best accessories to make it a smooth experience. The store has a sweet vibe on Christmas with those jingles playing in the home pods! Best apple store in Vancouver

Myca Vidal

Thanks to manpreet! i had my airpods repaired and the service was so fast!

Mukesh Ashiwal

This was the only place where we could get our hands on the latest Apple Airpad. The sales rep. Mariane did a great job of showing around different color options and even recommend us a better keyboard deal. Thanks

Azmina Allibhai

We were very pleased with Parth. He helped us to reach a decision on our purchases of IPhone 13 Pro. Excellent customer Service. We were very happy with his service!

Lisa Stiver

Quick and efficient, knowledgeable and kind. Deepak was amazing to work with and our phone was fixed fast. Definitely exceeded my expectations! Will return again if service on iphone is needed.

Nathan Fletcher (Nathan)

Coming here is just like going to an Apple Store. Jump+ are truly experts in their field. They not only do sales and carry the latest premium apple products. They also carry amazing accessories for everyone! To top it off if I have any issue with my apple products, I’ll definitely come and utilize them and their service team as they are authorized for Apple Repair! Thank you for everything you do!

Peter Fairhead

Great experience... Purchased an iPad and transferred data... great group of staff that were very helpful. Tech staff were very helpful. Recommend! Went to another store in the mall to purchase iPad but staff were totally disinterested in assisting, So their loss is Jumps gain.

Susan Ellahi

Just did few shopping.it’s an amazing baby apple ,more convenient and Arpit is very professional.

Monica Amiri

Deep, he is so excellent and detailed about the information that he provided.

osama muazzen

Hadi, the best salesman and technician hands down. He went above and beyond to assist me. Undoubtedly one of the best retail experiences ever.

N K

I highly recommend Jump+ (Park Royal) to anyone that wants excellent service. Staff are friendly and knowledgeable. They actually answer their phone (no phone trees that send you to their website), and they have all their products in stock unlike the big box store in the mall. I won't be going anywhere else in the future!

Bruce Randall

Great place to buy apple products and accessories. I have been here couple times and bought some stuff, the guy helping me was amazing. It's a Big store and looks exactly like an apple store, very clean and bright as well. Will surely recommend to go there rather than to pacific to avoid huge line up and wait.

franz g j dr schmitt

Hadi Hameed, the Jump+ technician at the Park Royal store in West Vancouver, is very friendly, helpful, patient, knowledgeable, efficient, - in short, Hadi is very professional !!! Thank you so very much !!! franz. Hello - again, This is not to 'edit' my previous review, but simply to continue now. Today I was at the store again, - this time to purchase a LaCie Rugged USB-C All-Terrain Mobile Storage; - and again Mr. Hadi Hammed was so kind to help me along, and to get this back-up done for my MacBook. Not only that, - Hadi also answered quite a few questions I had regarding the functions of my computer, and how to operate it properly. So, again and again: Mr. Hadi Hammed is a gentleman; - so kind and friendly, so understanding, patient, - and, with regards to his profession as a technician, very knowledgeable, efficient, - very professional !!! Thank you - thank you !!! franz.

Malcolm Grave

Visited Jump at Park Royal Today was looked after by Deep.He really helped me out big time his service was excellent and I would thoroughly recommend anyone going to jump if they have any Apple issues thank you.

John Bailey

Hadi the computer technician was so helpful, excellent customer service!

Hilbert Spincer

keep away total rip-off. 400$ for a minor 30-50$ repair (very sad no one is doing anything to stop this!)

Moped And Well Fed

Staff very knowledgeable and friendly. Had Apple products in stock that Best Buy and Staples didn’t.

eric zllm

i damaged the dc jack cable and lcd cable when i opened my macbook trying to clean the dust，so i went to jump+，told the guy about the situation and they said they need to do a test which is 60，then，the resolution offer they provided is repair the display and IO board for more than 800 dollars... even me as a non professional，i know that i can get it fixed by simply replacing those two cables. for them to come up with that solution，either they are not so aware of what their business is or they just trying sell the client unnecessary service because i fixed myself by looking up YouTube and buying the parts from ebay which cost about 100 in total. I am glad that i did not choose to get the repair service there.

Danny Singh

I had a good experience buying a watch for my friend. Friendly staff and really nice store. Saves time to go to Pacific Centre indeed.

gurwinder kaur sandhu

Good place to see apple products. Helpful and knowledgeable staff.

Mehrdad Miresmaili

They are very friendly , supportive and quick action. I bought one iphone in 5 minutes.

Mike Underhill

Great service, very knowledgeable staff, I’m not a very tech savvy person, they helped me out a lot, would refinery recommend them to anyone searching for an apple product or service

ty rees

Fixed the speaker on my phone no charge! Super helpful and friendly staff!

Matt Fischer

Great store and fun energetic staff!! Lately BestBuy never has any stock, for months now...found this gem of a store and got everything I needed! Will be my go to store for Apple products from now on! Thank you!

Azar Yahyanejad

Hadi is really nice person and helpful Thanks for his help

Jennifer F

Went to get a screen protector installed for my Apple watch. After installing it and giving it back to me it was clear it wasn't fully sealed at the edges but I was told to take it home and put it on the charger and the heat would seal it. I followed their instructions perfectly but it never sealed and the edges continued to come up and get dirt and things trapped under. I thought maybe it was a faulty one or wasn't installed right so within a week I took it back to see if I could have it redone, and they were nice about it and redid it for me, but once again same thing it didn't seal. The next week I went back a third time to get a refund since the protectors were clearly terrible quality and didn't fit the watch right but they told me it was past the date for a refund and essentially blamed me and said it wasn't their fault because "no one else has problems with them". I felt quite insulted by this and that I deserved a refund since the product was terrible and I paid $28 for it, but the only option they gave me was to reluctantly replace it one more time so I accepted that. And again unsurprisingly after putting the watch on the charger right when I got home as they said, it didn't seal at all at the edges which you can clearly see in the photo, after a few days dirt will get trapped under the edges and it will become useless. Very disappointed in the service and the way they took no responsibility and refused to refund me when I could have asked for a refund the first time I came in but wanted to give them another chance.

Sanaz Jalali

The sold us apple watch with wrong band which is their fault,they offer us for 20$ discount for buying new band instead although they knew the mistake take place from their side. We buy that watch and after 30 minutes my son found out the band is not the one he was chosen from the picture on the box . We cant even return the watch because my son only scratch the plastic cover of apple watch box . Very very very very bad experience.

Alex Adams

I was in the store all of 5 minutes. Had an issue with my AirPod Pros, they took it to their tech guy, he fixed the issue and I was on my way. Literally took me longer to write this review than to get my issue sorted out.. 10/10

Angela Stogan

I always find a huge line up at the pacific center apple store, but I got to know about jump plus in Park Royal. I was looking to buy an iPad pro and I wasn't sure which one to get plus I am in my 70s so I don't know a lot about technology. Usually salesperson try to enforce sales, but I talked to one of the salesperson named Lucky. He was very knowledgeable and Professional, he explained to me what Jump plus is and then ended up talking which iPad works best for me. I would recommend going to this store if you live in west van or north van as they offer amazing Customer Service and staff is very gentle and helpful.

Kathleen Gourlay

Excellent customer service! Thank you!

William Chelsea

Very knowledgeable about the product I was looking for and friendly too

estella zhang

It was a great experience,manpreet was really nice

Jason McKinnon

At first I was confused as it looks exactly like the apple store with a few differences, being their first store in BC made me a little wary. We ended up getting our new Iphone 12's there as surprisingly they has them in stock (our phone company has had us on a waiting list for over a month). Ali was great to deal with and we had a really good experience, definitely will return here and so happy we don't need to go downtown anymore for the apple store.

Hasan Hutchinson

Staff were excellent at guiding me through the selection process and setting up of my new iPhone 12 mini. Will be coming back for more purchasing in the future!

Vivian Zhang

Such great service! A sales person Lucky is very helpful! Also a technician girl is super nice!

Lili wang Wang

Had I was a good and friendly person helped me out to resolve display issue

Lucy G

Excellent service by Hadi iPhone X lost signal resolved in 10 minutes

Muscalu Bogdan

Happy to see an Apple store in West Van, Its neat , modern store with fantastic people, My experience returning an new iPad cracked screen with Apple Care extra warranty was outstanding. I return device, checked out, a brand new device (not refurbished ) was received for pick up in 2 days, at 0 (zero) cost. That kind of services is a luxury some places, but here is an ordinary standard.

Jake Martin

10/10 service! Manpreet helped me find a solution to my problem and handled it very quickly. Also saves a big commute if you live on the north shore!

Roger McNeill

The technicians were generally helpful and made sure my iPad was backed up so my data could be restored after battery replacement. I was informed promptly at home when the iPad was ready. My only suggestion is that staff should let customers know in advance to bring another device for two factor authentication for Apple sign in.

Moxie H

Workers were nice and friendly. Went in to get a replacement screen protector for my iphone 8. I told them it was an iphone 8 and even showed the model via settings. Come back home to put on the screen and turns out they gave me an iphone 8 PLUS screen protector. It's annoying because now I have to go all the way back just so they can fix their mistake.

Dave MacQuarrie

Good knowledgeable service. They provide immediate answers to my issues, with possible additional support if I needed such.

Homer Taheri

The best service I had from a professional for a long time. thank you Hadi a million.

Helen Hardisty

The Park Royal location is indeed lucky to have Lucky and Hachi - all the staff seem friendly and well-informed. I had excellent information, service, friendliness - from the very moment I entered the store, Lucky was out from behind the counter and half way down the store to greet me with a big smile - who does that anymore?! That day I just needed a cable but asked some preliminary questions about a MacBook and was back within a few days to buy one and not long after, an iphone - well you get the picture. SO much easier to have your questions answered, buy from and have a lovely technician (Hachi) help with than the Apple store during these Covid times especially, and because they are the Apple retailer, everything is available from Apple Care to accessories. No appointment needed - go!

gursimran singh

I had great experience with this store . Staff was very friendly and helpful. Bought a MacBook Air on their flex plan financing option. Very convenient.

A Google User

Expensive