Reviews of Dell Canada (Computer Repair)

A Helton

Awesome computer I purchased from Dell. No other compared. Very fast.

Jomo Edwards

I Googled "Dell Retail Stores" and got directed to an office. To make it worse there is NO retail space to purchase there. And even worse, I wasn't the 1st person to be falsely guided there. Booo!

Mohamed Elgazar

A very poor customer service, I quoted for a laptop online with the promise to call back the next day to finalize the deal. No one showed up or even contact for follow-up. Very bad customer experience didn't expect from a big company like Dell Dell Dell

April Mraud

If I could leave a Zero, I would. My daughter has a Dell laptop that is under warranty. She needed a keyboard replaced due to a couple of keys not working. The service has been nothing short of ATROCIUOS! Weeks later and still no repair and terrible support with no repair in sight. Don't buy Dell!

J S

If I could leave 0 stars I would. After months of delay my 'brand new' laptop arrived - dented. I returned it and without asking, they sent another. The keyboard and dimming feature didn't work. I returned it. I had to go the extra mile and talk to many agents to finally chase them down for a refund. They appeared to have refunded the $, but I discovered they did so to a Visa that had been deactivated for months. Normally it should roll over onto the new Visa. Visa did a forensic review of the account, which shows no refund had ever been issued by Dell to my Visa. Dell has closed the case and is washing its hands of the issue. Essentially it appears Dell has stolen $2400 from me and is conveniently placing blame on Visa. I get shut down by all customer service reps and Dell won't even discuss it with me anymore. I can't believe what Dell has become.

Hocine Boudhar

Hello The message I want you to convey to the sales and customer service managers is to improve the experience when someone calls for help. …

Moody Moral

This may not be the right place to put the review but.. I had to express this somewhere. I'm still on the Dell's Technical SupportAssist chat for 8 hours and counting. …

England PJ

Invest a little more and buy from anyone else.. Kijiji is more trustworthy than these scammers

Maria C Soegijanto

It is VERY sad to see a company that should have deserved a five star rating all the way and only got 1.7 rating on Google review. I have decided to purchase DELL products, since my college and university studies begun nearly 2 decades ago. I have had nothing but great experiences, product after product that I had bought not only for myself, but also my whole family, ranging from laptop, desktop, and AIO (simple ones to gaming ones). I have to admit that there was one laptop that DID cause problems, that was why I purchased the extra protection (in case I DID face that "in case" situation, which did happened to me in 2012), when my husband's laptop froze. The DELL tech DID help to remotely fix the issues and the laptop was good as new again. Anyway, since then there has been no issue at all. I guess everyone's experience is different. But, I have been a loyal customer of DELL computer for over 2 decades now and shall continue to be one.

Endrick Kreuter

Had a suddenly malfunctioning Bluetooth card. Called and got service within two days, and that included shipping the new part!! All done and working again as before. A very polite technician came as promised, and fixed the whole thing in under 1/2 hour. I am very impressed and can only say, the next laptop will be my fourth Dell!

Éł ĎÎĄBŁØ

edited post from 1 Star (at that time wanted to give zero stars) but what was Dell Finance's slow pace, got covered by the sales department. It took quite sometime but finally solution came out. Laptop in turn got delivered at a shocking quick pace! This Dell G7 17.3 inch is a beast, would absolutely recommend to anyone looking for high performance creativity work and also high gaming and the battery life is AMAZING! 4-8 hours at minimum depending on what creativity work you are doing. 2 hours while gaming, mind you gaming starts all the cooling mechanisms in this laptop. Perfect in every way at the price, coming from someone who only compliments when something is really worth appreciating. already started getting alot of attention from people around so I guess it was some sort of a consolation. Thank you Dell, keep making great stuff and thanks to the Dell sales team too.

Jacob Vandette

The PC`s are very overpriced for what you get. When Dell make pre-builds they under-volt and use the cheapest products they can find. my Buddys PC gave out and it will not turn on. If you are going to buy a PC for gaming, NZXT or Cyberpower is reccomended

Ruth Kim

I received an Alienware laptop that took 2 months to make... First week of turning it on, it started having major issues. The screen was freezing, etc. I emailed customer service, they took forever to respond and kept referring me to a different department. Also, I never even dropped the laptop but the whole top plastic started coming off... I am shocked at the price of a laptop I paid 3K for... this is definitely the worst laptop I've ever purchased along with terrible customer service.

Focus Protective

I am using dell products from the last 15 years until I made a huge mistake to buy Dell laptop online directly from them I believe that hhey have never tested their products and sell garbage to their customer. The laptop took almost one full day to complete its installation and was lagging 30 minutes even to start. I have to wait 10 minutes even for a simple window to open and same was the case when called technical support who were walking me through different steps that took almost 3 hours but still nothing improved. Then they got a remote access to the laptop and wasting 2 more hours were still not able to resolve the problem. I requested for a return and they were insisting for an exchange. But. I did want to go over the same headache again. I got the return processed by them and sent the laptop back to their Richmond Hill facility. It has been more than 15 business days since they received the return and I am still waiting for the refund or credit memo. Upon several emails. I only hot an answer that return is still in process however their policy says that return will be processed in 10-15 business days. Their customer service is so pathetic that I have called them more than 10 times and each yime goes keep transferring my call from here to there making an excuse that they are not from relevant department or are unable to find any information on my return. I even opened a ticket with the proof of all return email communication attached to it but still no one has replied to that ticket. They don't care about their customer at all and have outsourced their customer service department to gird party ineligible to handle the customers. How unprofessional. Never buy a laptop online firefly from dell

Wutever Canada

DELL Canada Warranty is nothing but a Cash Grab. I needed a repair to my Laptop with warranty and they informed me with a long warranty file that is so long to read the gotchas that they want to charge me $300 for repair of a laptop I've had for less than a year. Basically I have discovered by my experience with DELL that they aren't making much of a profit on their computer sales because it's the CASH GRAB WARRANTIES that is making their profits. So Beware of that fact when buying from DELL!

P 911S

Worst customer service. I made an order November 22 and I keep receiving email saying it will be delayed to later than February 14 2022. This is ridiculous, after doing a research for their email address… I tried to contact customer service …

Fiorella Dipersio

If i could give a zero star for a review i would, unfortunately this company is quick to take your money yet you can’t even resolve your problems as you speak with roughly about 15-20 people who transfer you back and forth. No one is on the …

Vahid Azari

I wish there was a zero star to choose from. The worst company I have seen. Disaster customer service. They wasted months of my time, many times on different orders and they just don't care.

Kimberley Wells

I purchased express service to have my computer repaired. A technician called me to tell me how much the repair would cost and that I should get my computer back fully fixed by the end of the week. I received an email saying my computer had shipped. Only to find when I look for a tracking number it was not there. I called them and they told me they don’t actually have the part and it will another week or two before I get my computer back. They are unwillingly to take responsibility for emails that their shipping department sends and unwilling to offer refunds or anything to remedy the issue. I have now lost income because of this. I suggest as much as the computer is fantastic. Better to go with an equally good computer company with better service.

Emily Boissoneau

TERRIBLE! There customer service is a gong show. I called because my computer went dead after 3 weeks. I was on the phone for 3.5 hours and was transferred 13 times, …

Shaun E

Your "pre-built" sale PC's are advertised as "ready to ship" but they're not even manufactured yet? Now I can understand if there is a delay with the shipping company but is it not considered false advertising when your "ready to ship" "pre-built" PC's experience a manufacturing delay?

Kuntal Shah

DO NOT BUY DELL EVER EVER EVER! A SERIOUS WARNING to laptop buyers!! It is a horrendous experience dealing with the Dell Customer Service and Technical Support dept. You get footballed between the two dept with both of them acting as naive …

Stanka Skobo

I have no words for this company. I ordered desktop monitor on January 9th. Deleviry date was Jan 19. The Jan 26th. And then it wasn't updated never again. I reached customer service and said that I want to cancel my order. No reply. Today I recived notufication that they shipped it. This was my first and last experiance with this company.

S. F.

Too bad 0 stars is not an option. Worst customer service period! Long long time customer. My last purchase was 2 chromebooks and a gamer . A few days after the warranty expired, each one started to have problems with the battery, …

Eric Papa

WORST BUYING EXPERIENCE EVER!!!! My order has been postponed 6 times so far! I don't trust in their expected delivery dates anymore and just about to cancel my order. Their manufacturing team definitely don't have any idea of what is happening internally and don't have any idea of what is coming from their suppliers!!! They are giving delivery dates totally randomly, postponing them every week!!!! So disappointed...

andrew liasi

Why am i not surprised dell got a 1.7 .... Been waiting on a laptop since jun, delivery just keeps getting pushed back and back..... i'm starting to wonder if they can deliver on the promise of a new laptop at all ???!!!

Mike Yee

Ordered a laptop for xmass Nov 22 from Dell Canada. Dec 13 still no laptop. Called Purolator and it hasn't even landed in the country yet. Called Dell and they told me it is shipped from overseas with no mention of that and the delay. So it is stuck on a ship sitting outside a harbour somewhere. Cancelled my order and will not get a refund till it gets back to the factory. Who knows when that will be. I Have been a Dell supporter for over 20 years..No More!! Don't Buy Here

etiou

Customer service sucked. They changed my order like 100 times and added "4 year free warranty" that wasn't free, and when we brought it up they said "Oh, I didn't say it was free."

Jingrong Dai

Dell customer service is good, but the product is awful! I bought a new 13 inch laptop. It costs me $2500. It can not detect my extend monitor very often. It could not restart sometimes. The open screen is automatically minimized very often. I can not download Office documents from my email... ... anytime I call Dell customer service, they are very patient, but can not fix the problem. It past 1 month refundable period. I have to deal with it. The reason I bought Dell is becasue I can not get the ideal model from Microsoft Surface laptop, which is the best laptop I have ever used.

The Black Mace

I ordered a premium laptop and paid a premium price ordered on November 15th it was delayed by 1 month I called and they said they would expedite the order to manufacturing. 1 week later they delayed it a 2nd time by another month I will be canceling and going with a different brand dell has lost a customer do not order anything from these people they are just here to sell you warranty

Felipe Fantinatti

NEVER, for ANY REASON, NEVER NEVER buy anything from Dell! The only thing they can deliver are promises! Horrible company! Run from it!

Kaitlyn Mraud

The worst company I have ever had the displeasure of dealing with, I wish Google would allow 0 star reviews. I could write an entire essay about how many times and how many ways they make the repair process even more difficult. My laptop (which was still under warranty) had two detached keys, so I contacted for a repair. One of the first people I actually spoke to on the phone looked up my address on Google and commented twice that my "house is really nice" and asking if I had the "red or the silver car" which was wildly inappropriate and unnerving. After sending my laptop in I receive it back with a Spanish keyboard, to be clear I do not speak Spanish, would not want a Spanish keyboard, and had not had a Spanish keyboard. It then took several weeks for them to take it back, replace an English keyboard which then led to a wiped hard drive and a laptop which wouldn't turn on. They had to then order and replace the entire hard drive. This took approximately two months and there was so much in between that make it exponentially worse. Whatever you do, I cannot stress this enough, do NOT buy a Dell product.

K Johnstone

I placed an order for wireless earbuds. After the order was completed they informed me of a delivery time that was weeks away. I immediately contacted customer service to cancel the order. It was canceled by the rep and then they sent it out anyway. Now I have to wait up to a month for a refund on a product I might never recieve and have spent a huge amount of time trying to solve. you cant cancel an order 5 min after placing it because two days later they ship it out. way to make your customer pay for your incompetance.

Emmy K

Dell partitioned my two physical drives incorrectly right from the very start so now I have to cosntantly delete my old files just to fit in new software... seriously how do you make such a simple mistake. can't contact customer service because apparently my product is past warranty which is fine, but I don't think this should apply to my problem because this isn't a problem that emerged with time, it's literally because someone at dell decided to give the physical drives abysmal partitioning ratios.

SuzyLee37 lee

I had really positive experience with the customer service side and only have good things to say. I recommend to call or email dell canada directly, not the international dell number. Business support might be better than home, because home laptop is often outsource to other countries, which is what I have read (but I can be wrong)

Fred K

Terrible shipping times! Same city and 9 days waiting! Customer service -pls allow 24-48 hrs for reply from logistics. Unbelievable ! Quicker to walk to Best Buy next time !

cxyyk cxyyk

Will give zero if there is an option. Ordered one desktop online but can't receive confirmation email (Only received an email for "order received"). Contact sale rep to go through payment and confirmed the deal. Then found sale rep changed my configuration to lower level without telling me. Sent email to ask changing it back, no actions for four days. Call Dell Canada, spending one and half hours to reach modification department (Worst customer service system, ever). But the guy said the order can't be changed (What the hell??). Cancelled the order and will never buy anything from Dell.

adli hijab

Dell has given me the worst experience of my life. I bought a laptop 1 year ago, and i have been facing problems with it and it’s hardware ever since the first day. I keep on calling customer service and they are just as useless. I would never recommend such a product or a company to anyone. Avoid dell at all costs. They have given me an unbearable amount of problems.

Mimmo Del

Purchased an Inspiron TGL 3000 3511 on , dell mobile pro wireless mouse, Dell USB slim DVD + drive and paid a good amount of dollars on October 27 2021. Up that that point all good but, I receive the laptop, the mouse and the DVD still not here. They tell me it is coming because I called a month ago and send emails and complaining on the site. But guess what ? So far nothing and their customer service is very poor. They say that someone will get back to me but no nothing so far. They took my money and I am still waiting. What is wrong with you? Why can’t you do what you say you will? Not a very happy customer at all

P Alvans

We have been dealing with a technical issue with Dell since October 2021 It was a minor issue with the audio jack, they tried to fix it twice and the last time they came to our house with what they called a defective mother board and broke the power supply and the entire computer is down now. The customer service is awful, disrespectful to their customer's time. They lie to the customer each time and there is absolutely no way of getting anywhere with them. Now my son doesn't have a computer and his online school is starting soon. Dell has not responded to our concerns and they don't care, This is also because their technical support team is incompetent. Awful service, awful device.

Kelvin Tian

Recently purchased two computers and two monitors on Boxing Day 2021, the computer had a discount of $429 off of $1028.99, and the monitors had a discount of $125 off of $314.99. However, the discount for the computer was only applied once during checkout, but the monitors were discounted twice. Called DELL after reviewing the invoice, and discussed the issue. At first, they denied that they had that promotion, and price adjustments can only be made on the day of purchase. After telling them I had a screenshot of the sale (took it to show my wife to approve the purchase), they said I need to read the fine prints on the bottom of the page where it says the discount is only valid on the total of the order, not on individual items. If I wanted the discount, I need to make two seperate purchases. And they are not willing to split my orders now, and refuse to give me the discount. DO NOT BUY DELL ANYMORE, THEY ARE NOT SUPPORTIVE OF THEIR CUSTOMERS AND WOULD NOT STAND BEHIND THEIR PRODUCTS.

Jeff Dee

Ordered in July. Website never mentioned it would only be delivered in September. Then yhey pushed it back a week. And now I’m only getting my computer I ordered for work in december... maybe. They didn’t even e-mail to let me know. It’s …

Jen Henderson

I sent my son’s computer to be fixed by Dell because I still have warranty and the technician I spoke to on the phone recommended that to be the best options. I took pictures of the entire computer before I put it in the box to be sent via Purolator! See the two memory cards! I received a call from Dell support saying that there are No memory cards in the computer. And they wanted to sell me a memory card. When I asked to speak to a manager a person called me back but they were not a manager. I do not recommend this company. I am sending pictures to the company and will speak to someone at there head office. I will never send anything away to get fixed again!

Sayuri Luciow

Purchased a Laptop which had issues from day one, I filed multiple work logs and spend hours on the phone with tech support to try and rectify the unit to no avail. When I ask for a replacement laptop I was told they could not do such a thing. I paid 800$ for a paper weight, terrible computers, even worse outsourced customer service. I strongly recommend no one purchase any products from this company

Sergio Nino

Buyer beware! Placed an online order, wasted my time because the next day I received an email from "order experience" telling me that I needed to contact sales! The email was a bit sketchy but I called the number, the sales rep told me there was an issue on the backend and that I had to cancel it and place a new one. This is just not true, I talked to a couple of reps and it seemed some of them thought that the order was fine and didn't know anything about the email. Becareful with giving this company your personal information, they will somehow access it to mess up with you in different ways. Terrible customer service support, it's just cheap

David Guimond - Morganti

Spent 4 hours on the phone with them. Got transferred from department to department got hung up on for no reason and my problem was never fixed.

davood hedayati

Hi everyone I just found out that someone opened Dell Preferred Account under my name and my wife's name, called them to inform their fraud department and dealt with followings; - Bunch of monkeys that call themselves as expert. - lack english knowledge and lack of understanding. - the person that was talking did hang up on me 3 times since I demanded to speak to a supervisor. - when you try to help them to stop fraud, you are being questioned as a criminal by bunch of phi... uneducated people. Hopefully there is a person in this companys customer service can call to ask about their customers concern.

Sabin Shrestha

It's already more than 2+ months and they have still not refunded back my 1,000+ dollars. They had already received the returned laptop before 2 months. Bank is charging high interest on this credit card amount. WORST OF THE WORST Customer Service I have every seen.

Minoo Khosravi

Zero star for customer service!!! My order which i placed through one of the sales professional was on hold (for no reason) for 10 days with no notification or anything!!! I called at least 10 times and still nothing!! They're not even sure if the order is placed right now or not!!! I checked online and there is no order in my account!!! Im so frustrated and disappointed with Dell Canada, It was my first and last order (if it ever goes through) And Oh I forgot to say!!! Last person i talked to did not have any answer and just hung up the phone!!!! Update: OCT 15: order was placed sep 23, still on hold and no one knows how to release or cancel!!!

Sofi Chung

DO NOT WASTE YOUR TIME. ZERO star Definitely need to address the "knowledge" of the call centre reps. That's one sure shot way of getting your ready customer to lose interest and cancel the orders. DONT EVEN THINK OF shopping again on Dell. I called to process my payment which didn't go through. It took 10 hrs!! of repeated call drops and bouncing between numerous departments. Spoken to More than 20 agents. The rest is history. Leaves a bitter experience. UPDATE. Having wasted my time enough, told them to CANCEL the order and even sent an email to the sales rep right after. Now 2 days later received email and my card is CHARGED. So...another marathon begins and more time wasting... SO... When you want to buy, Dell doesn't allow you to make the payment, BUT when you don't want to buy they ship it for you and process the $$ WHAT !!! o_O

Denis Tchourilov

Horrible service!!! Nothing but lies on their website! Ordered desktop on Dec 31,201, website stated "ready to ship item". Original delivery date after I placed my order was Jan 28,2022. I contacted Customer Service and they assured me that …

Alex

Because Dell has really interesting filtering aproach for reviews on their site, let it be here. I was Dell customer for several years, and never had major issues with their products, but my last purchase of Alienware desktop just changes …

Marc Monette

So far not so good... During boxing day, there were tons of deals on Gaming Monitors to choose from many different stores. The dell gaming monitor has some really good reviews so i thought i would give it a shot. Ive never ordered from Dell before, this is my first time and man, what a shoot show. First, i did get an email for my purchase, but when i click on the details link in the email, it says the order doesnt exist, i have to go through some bassackwards way to get to my order. Ordered on boxing day, Dec 26th, first it said it would be shipped in 4-6 days, then it said Jan 12th, then it said January 18, and now its saying it should ship on January 28th. today is January 17th... If it gets delayed one more time passed the 28th, im just going to cancelled my order. Ill update this post if i do end up getting the monitor at some point.

Raphael Bowman

Absolute worse customer service. They had a sale with a time frame. I called about making a purchase within the time frame. They said that the sale ended early because it was based on supply. No where in the ad did it say that. A supervisor called me back and basically told me it was my fault that I did not read the fine print at the bottom of Dell website. Then he just kept going on and on about how I need to read the fine print. I will never buy anything from Dell. Plus all their call center areover seas where no one cares at all. Donot buy from this company online. Very shady people to deal with.

Dana D Custus

I would give them a big fat zero for customer service as it is none existent. If the phone is answered they take all your information just to tell you that you are not speaking to the right department. Then they give you another number to call and the same thing happens again. One day I was redirected 4 times and still didn't get through.

Mike Wynne

Stay away and don't get scammed by them like I did.

Ryan Seeburger

I bought an Alienware computer and there was no problems with that. A couple days later I got a refund of the amount of the computer so I called Dell and the lady assured me there was nothing I needed to pay off and the computer was paid in full. I got her name and reference number just to be sure. After the phone call I moved the money into a separate account and then my computer showed up today and they charged my account for the computer causing me to go into over draft and pay a fee. I am extremely unhappy with the services I’ve been provided considering I gave them a call to find out what happened and they couldn’t return the favour before charging account. Extremely un-professional and will never buy another product if this is a common practice.

François Bouffard

Regarding a personal order. Abysmal customer "care". Shipper lost my order, and they just don't care. They say I should deal with the shipper. As far I can say, I passed a contract with Dell, not with a shipping company. Agents are purely incapable of doing anything and when one gets to speak to a supervisor, the line gets disconnected... How convenient! My follow-up (10th or so) call was to cancel my order. I hope that if enough customers vote with their wallets, they will improve. However, I won't be back, even for my business purchases (I buy 10-15 machines every year).

Jaskirat Sidhu

Order placed - 7 nov 2021, 1st delivery date given - 29 nov21(delayed) 2nd delivery date given-13Dec21 (delayed) 3rd delivery date given- 27dec 21(delayed) Finally delivered on 7 jan 2022 And after all that delay and inconvenience, product received was damaged. Started a return, Laptop was sent back on 14 jan 2022 It’s 29 jan 22 when am writing this review and I have not received my money back yet, even after customer care telling me that they have received the product and the money will be back in a day or two. Overall experience- pathetic

Raoof Hanna

My son bought a screen from them and it didn’t work probably we returned it but they did Not refund the money, when we emailed them thousand times and called them they said that they sent to the finance department and they never refund I don’t know what should we do ?