Reviews of Trojan Computers (Computer Repair)

Amber Barnes

Very kind man named Carrey working here who looked at my PC. I don't know anything about building computers, so I bought it from XIDAX, and it quit on me after only around four months. Turns out it had a faulty power supply. They ripped me off terribly on the price, too, and I only know this because he went above and beyond to help me figure out what was going on with it and showed me pictures of each piece available on other websites. He got back to me about all of this quickly, too. I highly recommend bringing your computer here.

Cyril Figgis

Contacted by phone to ask if they had a vertical GPU mount. Instead of getting a simple yes or no he was strangely argumentative. He told me that no one on the planet would have such a thing because what I wanted to do was impossible. This was without even seeing what I was working with. I ordered one from Amazon. Manufactured by Cooler Master. Also available from Cable Mod, Phanteks, Fractal Design, Ali Express, EZDIY-FAB and others. Update: Not only argumentative but dishonest as well. The owner never offered any advice. Only argued that it couldn't be done. He actually said, No one on the planet would have such a part.

Poisyndart77

Took my PC in (w/ parts purchased elsewhere), replacing RAM & video card shortly before closing. Great convo w/ Carrey, as others have said, he knows his stuff. Had my PC back in under 24hrs, wired professionally, was priced very fair, & all is running great. Thanks so much - definitely recommend!

Christian Long

Honest guy! Even tho it was not what I had hoped to hear, he helped me fix the situation with my broken pc & didn't let me make a bad decision. I'll never go anywhere else.

CANINE RAPPAH

this guy is p cool, i've swung by like 5-7 times to check it out, and i've bought stuff from him. it's convinient to have a computer store down the road, but i do wish he carried more parts. he's also a pretty cool guy, he knows a lot

Logaи

Fast, friendly, and honest. Got the job done exactly how I needed it. I'll definitely be coming back for any future PC needs.

baby vee

took my gaming pc here to get fixed and never got it back ? everytime i came to pick it up he always hesitated to give it back and made up some lie . seems like he sold some parts off to people lol .

Andrew

I came in looking for a 1TB 5500rpm hard drive for a old rare backwards compatible PS3 "Phat" I am having refurbished by someone I found online. An hour later I walked out out of the store (with the hard drive) after having such a good conversation with the owner who expressed genuine interest in what I was doing. He even explained he could do the job! After talking to the owner, Carrey, I could tell the guy knows his stuff! I wish I would have known about this business and Carrey prior to committing to the work through some stranger online. I just assumed computer repair stores did not have the expertise or knowledge to do specialty gaming console work. Boy was I wrong! I'll be back. Thanks Carrey!

Murder Hornet Moto Vlogs

The owner is a great guy very professional will answer all your questions and give you a great deal

Cathy Herr

What a great experience. Fixed my old laptop & bought a great new one. Highly recommend. Fast service, fair prices. Will be back A+

Ben Pautuk

Great store, the guy Carrey is very knowledgeable of computer parts and things of that sort.

Gordon Ligon

Probably the best computer store in SE Michigan. I had trouble with a gaming rig last year and Carrey assessed the issue and helped me with an affordable trade-in upgrade. 1 year on, the beast is still running smooth thanks to the suite of tools he installed to keep it ship shape. I just went back in to upgrade my mouse, keyboard and headset. He gave me a great discount for bundling, and I saved more than $100 than if I'd gone on Amazon (plus I got it same day and I like supporting local business). Carrey is the nerdiest hardware guy you'll find in the area, and he's obsessed with giving customers value. He's passionate about his rigs and getting you peak performance on your machine at a price you can afford. If you've got games to play, Carrey will set you up right!

MIdwestMomma

Very nice people. Very helpful. Reasonable.

Brooks Blackledge

Awesome costumer service, can tell he really knows computers. I took my PC in and he made it so much better. Highly recommend! Prices are very good. If you are within an hour use Trojan Electronix. The owner is also very good at explaining things in a more simple way.

Brandon Johnson

Terrible Service, Tried Ripping me off on a lot of computer parts. Without actually doing any research on the parts, He was saying I paid 60 dollars for 5 parts all together which actually cost me 380. All Brand New parts from Newegg.

Lee Hill

Very knowledgeable and helpful!

Lana Renee

Bought laptop for me and a gaming computer for my step son. The owner went what seemed like 3 extra miles for us!! Like the guy said before me, we also found our new computer guy as honesty is hard to find with people who sell things and do repairs for a living. Highly recommend

James Wilson

Purchased a new laptop computer and got the old one upgraded. Very happy with both. Owner is very professional and straight shooter. If I have any problems I know where I can go for help at a reasonable price.

Kyle Miller

Great local business. You will lose nothing and gain much by using this location instead of a big box store. Not only is turn around time 15x faster than taking something to geek squad, staples, etc. but it also come with knowledgeable instruction. After digging myself into a hole trying to fix something I only had light understanding of and making it much worse I called two hours before close and got my laptop back by the end of the next day better than new. Pictures were sent during the repair process I was kept informed and presented a variety of different options at varying price points to chose from when selecting new hardware that I was upgrading. Will use again for all my future pc needs. For anyone who hasn’t used a big box store let me just say I once waited over a month to get a Keyboard fixed on the same laptop because they don’t actually do most anything there they send them out of state and it’s a long arduous process.

Robert Ferstle

Stopped in for solution for slow wifi. I was greeted and given excellent service. I was expecting to have to spend a couple hundred dollars for new router. Instead I was provided an alternative and only spent $15. Owner very attentive and knowledgeable. Will definitely return and recommend.

Tea Em

conclusion M : I was very upset and the owner or representative quickly calmed me down without condescension. Basically TROGAN ELECTRONIX cares to make the customer fully satisfied (even when I was a hassle over something small). The owner was amazing with customer service. I was having a terrible day and use my computer for work. There were things I didn’t understand. He was calm and polite while I was rude. I apologized and he explained everything. The Side of my laptop wasn’t connected all the way. The internet didn’t work because the back of the computer wasn’t snapped in all of the way. I was disappointed.with that but he offered me $20 back when I only paid $25. I’m not going to accept the $20 because I know understand how the repair service was adequate. They absolutely did the job I paid to

Soraka Heal

If it's possible to provide a negative score I would. Please don't be rude to people. No need to be arrogant when explaining. improve your service

Greg H

This guy is the worst business man I've ever met,he berates everything you buy if it's not from him..I see no reason why this nut wants to argue about anything..

Tristina Mitchel

Trojan Electronixs is the best. They care about the customers and spend time to get you exactly what you want at the right price for you. The owner is extremely knowledgeable and teaches people who struggle with technology without being demeaning. The prices are more than fair. The products are all top quality (the absolute best for your budget). I saw one bad review that is bogus. The one star guy obviously was confused or his girlfriend was trying to steal from him.

Melissa Heath

Crazy awesome inside this place with tons of super cool gaming computers and even had huge fish in a big tank that totally kept my daughter busy while he helped explain a bunch of stuff. He saved me from making a big mistake with fixing my older pc by being honest with me. He lost about $200 today from being honest but is gonna make that up and more when I come back to give him my business from now on!! Come here if u want to make sure you are not taken advantage of or lied to. They will only say to do what is best for us and not what is going to make them money!!! A MILLION STARS TO THEM!!! Thank you very much from the super short girl Mel!

Kayla Hilty

Awesome People!! Gave us a SSD free upgrade along with microsoft office too when I bought new laptops for my kids. They gave me like $90 off for my kids grades with the report card! He was very nice & they have alot of beautiful computers. I'll never go anywhere else now! Awesome fish aquarium too!!!

slash5382

Unbelievably satisfied. Stores like these you won’t find very often. I came in hoping to find a dream gaming rig and left with it 3 days later. Genuine staff, amazing insight and knowledge on the current tech market, hard working and extremely friendly. Best part is the honesty and integrity they carry themselves and their store with. They even tricked out my rig with beautiful synced colors and color strips at no extra charge. I was truly thankful to be given all my options and got to pick what best suited me all the while knowing I was beating current online prices for the components for my rig.They also gave me a lifetime antivirus (military grade), Microsoft office, Windows 10, video/photo editing software and more! Customer for life right here! Thank you guys again!

M

Guy was personable and honest, upfront about costs, had a decent selection of parts and components, I came in for a laptop keyboard repair. (edit) while the above remains true, the computer was returned unable to boot to operating system. The individual offered to repair the problem that he created for 120, I decided to just take it back and i must fix it myself.

Missy LaMonde

Came in today for help and the Mr Cary was fantastic! A rude man called in wanting something expensive for cheap (phone was on speaker while he was trying to help me simultaneously), & Cary showed more professionalism & patience than I would have with the caller, even hanging up on him! I respect owners who 100% talk straight to people who don't beat around the bush or try kissing our butts, especially when we as customers (like the man earlier) aren't always right. Thank you so much for doing this over the top of the line gaming build!! My husband is going to love the custom bent hard tubing, along with the other 1 of a kind fabrications!! If those reading this want top quality, do not hesitate for 1 second about choosing Trojan Electronix. He is exactly what every 5 star review describes, and I'll put the word out to everyone I know in my state as well, as your work is well worth the 7 hour round trip. Thanks Again!!!

Jake Anthony

Carry was fantastic! Guy knows his stuff. If you need anything go see this man!

Angus Werley

Bought my first ever pc from them so excited great price for what im getting and they were very helpfull with making sure i knew how to use everything

Dennis Weber

Took my old laptop up here to get fixed up, Carrey was very friendly, and he's more than proficient at what he does. They have my business for anything computer related and definitely recommend them if you want to get a PC or upgrade/fix yours.

Matthew Hopersberger

Carey is a wizard with computers. Very knowledgeable and helpful. 10/10 would recommend for any and all of your computer needs

Ericka Schulz

You two were awesome today, thank you so much for being so patient!! Carry deserves a raise from knowing how to explain so much in a way that made it easy to understand, but also in a way that absolutely did not sound demeaning or frustrated. You and the young lady were both the definition of professionals, and truly helped me finish the day so much better than it started! You were very polite, actually listened to me rattle on whether it helped you or not, were very patient, and you for sure earned a customer forever! If every small business treated their customers with the respect and kindness you showed today, especially knowing up front that I didn't have alot of money for a possibly high repair bill, none of the big corporations would survive! Oh and ps, my husband and sister both saw pictures I took of those super beautiful gaming modem computer towers you said you built that's on the shelves, and they're both interested in buying something described as "major"!

Jennifer Good

Carry was/ is so helpful.. He doesnt just want to sell items to make money. He talks about your budget and what you can pay without breaking the bank. He goes off of what you will need/ use computer for. Now my son will have the gameing computer his been asking for!! And he let me more put half down and then pay the rest which helped me has a single parent. Difitly will have friends and family go there and recommend him to any body his very honest and he cares! Extremely Knowledgeable about computers which helps if you dont know exactly what you are looking for.

J B

Came in for a gaming pc for my youngest son! Trojan Electronix was great!!! Explained everything you need in a gaming pc and what to spend the extra money on and where to save some money. I was so impressed that not only did my youngest buy his gaming pc, I walked out with a laptop, external storage, and a WiFi extender!!! Trojan Electronix has a customer for life!!

Jan Bokatzian

I purchased a laptop computer at this local business in this town and had the best service in a technology establishment of my life! Not only was I sold the discount computer at a great price, I asked for a lesson and was given one with patience and expertise. My daughters old computer files was transferred into her new one and the owner was extremely helpful. Cheers to great care and service in my hometown!

Gregory Howell

Carrey was excellent he built me a computer got me on my way and in the process I was schooled on a lot of information I didn't know, he was very patient and even personally delivered my computer, always great to buy locally from small business I would definitely recommend, Thx again and I will definitely be back.

David Covell

First off I only write bad reviews because people need to watch out for stuff. The Owner here stay 1.5 hrs+ after close to make a sale or a customer with lots of questions happy. However you want to look at it. Yes, he spoke in ways I didn't understand but I had back up. My son understood this language and was on top of it. Without a problem... computer words was flying around the room. Showing off the coolest GPU & CPU... air cooled vs. liquid cooled... etc. Even with my dumb questions and interpretation well they talked. Really, wasn't looking to buy a computer tonight specially be there till almost 8pm. With a 20 min drive and still dinner and be up at 2am. We'll, some this story up... after writing some of the comments. Owner is a cool dude and I will deal business with him any day of the week. I will also send people his way. So Trenton a 5 ???? computer shop from someone who came from Monroe, Michigan