Reviews of Cerberus Technology Solutions LLC (Computer Repair)

R. Turkish

Had issues with my laptop and cell phone. They where able to help and hey everything back up and running in no time! Thanks Cerberus!

iam. Shadowz

Its taking them a week to fix my pc even tho it's a simple fix for them

Dan Auletta

Fantastic operation. I've been having battery issues for MONTHS with my Huawei Nexus 6p, and I wish I and brought it here sooner. Very professional and friendly staff, and a welcoming storefront. The staff stuck to their quote, and did not charge more than initially quoted. The work performed was flawless, and my phone is like new; no more battery issues! Cannot speak highly enough of this place.

Tiger Stripe

I recently had my computer serviced by Cerberus. What I thought was a problem with my hard disk was really just viruses and malware. I would have happily paid for something I didn't really need. They fixed my computer quickly. I recommend them to all my friends.

Joyce Cesario

Great job, my Dell All In One is running as good as new if not better. Cordial customer service, close and quick turn around time. Would recommend and use again without hesitation.

JENNIFER PRINCE

Very professional to deal with. Great pricing. Speedy work time. Very dependable. Would highly recommend!!

Latanya Boughton

Took a new laptop to get the viruses removed and some protection software installed. Months later I get it back and it won't even stay powered up. Totally unusable. Will not go back or recommend this place.

Samantha Chong

Great experience after I accidentally broke my laptop screen. Scott followed up letting me know the status ad all other staff are very courteous and customer service oriented. Pricing was reasonable also.

lu and shawn

Bit expensive

Dee Bowman

College students beware!! I went 2 months without a laptop and the store did not bother to call me with any updates. After spilling liquid on my laptop I knew it would take time but they didn’t give me any warning as to how long i should expect my laptop to be. For 3 weeks I did not bother them but then I knew something was not right. I had to have my dad call the store almost every week and show up there in order to get answers. I understand that ordering parts takes time but the least they could have done is give me updates. Every time I called “Scott” kept telling us that something else was not working and pushed the pick up date. After a week of receiving my laptop, it is back to not working because the hard drive is having issues and now the computer shuts off on its own. When I called to inform them, they advised me to come back but said they didn’t know how long they would have to keep it. When I showed up they were trying to force me to pay more money to have it fixed even though i was within the 30 days of service. When I questioned them about this they made it seem like I was the one that damaged it because they “tested” the hard drive before I picked it up and it was fine. (Yet they never replaced it from the beginning when I spilled the liquid in it.) They eventually gave me a new hardrive without charge because they knew they were wrong, but now my computer is back to making the same noises and shutting to a black screen after only a few days of having it back AGAIN. I will no longer be returning and will take my business elsewhere which is sad because I saw the great reviews that others left. My grandfather is a veteran so I thought i could trust this place since its owned by a vet. I paid close to 400 dollars just for my laptop to still not be working and when I emailed the owner and president of cerberus he did not bother to respond. shameful!! *** update after taking my laptop to Best Buy to see what Cerberus did , they informed me that I was given a damaged hard drive. Again PLEASE stay away from these people !! I’m starting to believe that the parts that they used for my laptop were damaged prior but they still used them anyway. Now it makes since as to why they didn’t make me pay for the hard dive because they just gave me another damaged one anyway.

Katie Na

I broke my phone whilst I was on holiday in the area visiting friends. They recommended me this place and I can see why. Fixed my phone quickly, and in a timely manner. Looked just as new, top quality and very professional. Thank You.

Elle C Mitchell

We bought a product called Rapdemanage from this company with a 2 year service warranty. After out initial setup, they kept explaining that the problems we were having, were going to be repaired in a week or a couple of weeks. Weeks turned to months.The owner would not return phone calls. Ever. They went out of business a couple months later. Rapid Response was the name of his company. It is horrifying to see that a business could open up right down the street with a different name, selling the same products and services with the same owners. Buyer Beware.

tim boyd

Excellent customer service, I was in and out and they saved me some bucks.

joel FREYER

dropped my phone they repaired it works great fair price highly recommend

Michael Chaplin

Excellent work repairing my sons iPhone - very knowledgeable staff.

Arjun & Suvasini Iyer

I had an bitlocker protected external hard drive that got corrupted, over time. Sonja from the Cerberus team managed to locate the most price and quality efficient external vendor that could fix my hard drive. She explained the process throughout, cost of the repair, why it costed what it did, etc very well. Before I was asked to make the payment, Sonja ensured that the external vendor was indeed able to fix my drive and retrieve the data. They managed to retrieve 100% of my data and shared it on a new password protected drive. Throughout the process Sonja kept me informed. The only constructive feedback I can add is that initially (before Sonja came into the picture), it was a bit difficult to get updates from the team. I had to follow up a few times, in person and on phone to even get my hard drive over to the external vendor.

Krista Orellana

Good communication and quick turn-around!

Jack Culligan

Excellent work! Friendly Service! Reasonably priced!! Highly recommend!! This was my first time at Cerberus and I was very impressed It's very stressful when you think you may lose everything on your laptop, Everyone here was patient, took their time, and made sure the job was done the right way. I have a second laptop that I will be bringing by very soon.

ruinsofanebula

A great business that helps people with their PCs i would have given a 5-star review if it wasn't for that heavy-set older lady who works there and seems not to know a single thing about computers. The other day I stood in there and asked for a certain cable for my computer and the lady gave me six other cables that were not even remotely close to what I needed. Once again it's a great shop but that's not somebody you should have working the front desk with such a lack of computer knowledge.

Thomas Julian

Great work! We took a iPad in for a cracked screen and when we got it back, they had ALSO fixed the headphone jack that Apple claimed was impossible to fix. What a great surprise! It shows how strong a local business can be!

Joe Cooley

Cerberus has helped me make the transition from one laptop to another and in the" busy season" imposed by covid19 helped by showing me how to deal with a "wierd" battery instead of rushing out and getting a new one. Cerebus is where our family goes to solve our computer problems. Thanks.

terry ikey

As owner we appreciate all your choices in our Shops! Any quest, call us!

Kathy Metzler

Began having problems with my ancient imac, took it in and they were able to find a simple, inexpensive solution. They could have simply sold me a new computer but they didn't, they fixed mine. How's that for good honest service? Highly recommend them.

Jennifer Davis

These guys are my go-to for computer issues. My desktop is the lifeblood of my business, as a photographer who edits and stores thousands of images on my computer, having someone knowledgeable I can go to is a must. They are kind and smart. And they really look out for me. Definitely recommend.

James Becker

I brought in an older ipad with a cracked screen in the afternoon. It was fixed and ready to pick up within 2 business days. Price was very reasonable. I already recommended them to a friend.

Carol DeSarno

Thanks for helping us with our Computer. We really appreciate you guys cleaning it up for us, so it is functional once again. Thanks for the 30 day guarantee. Let's see if anything pops up. We sure will give you a buzz. Have a Good New Year...!!! Mr. James DeSarno

Andy Abat Tang

Even during these unpredictable times due to COVID-19, they were very hospitable and friendly to me when providing something as minor as M.2 screws for my SSD installation! I highly recommend stopping by even just for technical advice or to chat about gaming.

David Warrick Jr

Friendly staff, a little odd, but the fixed my phone screen in under 2 hours. Works/looks great

G L

Fantastic place. Great service. The price can get a little high, depending on service rendered. They do screen work for devices, hard drive data recovery, software work, computer builds and sell some hardware as well. All in all, highly recommend.

Krangshenchman

This place is a joke. I was told I would get a call the next day. After over a week in which i called three times and was told they would get back to me and never did, i was told they couldn’t fix it and to call Apple. I asked for a refund of the $67 diagnostic charge only to be told no. So the diagnosis was call someone else? For $67 and all this time was they’re incompetent and unable to do anything. They couldn’t even unlock it let alone figure out why the internet wouldn’t connect. But i was still charged? Don’t go here.

Mariah Sare

This is a truly wonderful place, much friendlier than Big Companies and just as competitive as them as far as pricing goes.

H MissKitty

Fixed my son's computer and made him a happy teen for the summer! Great company, great workmanship, great communication and follow up! We will definitely recommend using this service for all of your computer/ technology needs! So thankful!

Etrmadkill Er

Terrible service!!! NOT HAPPY

Mel K

My son cracked his cell phone so I went here to see what they could do. The price was better then getting a new phone. Had to wait a week before the new screen came in because it is an older phone but once it came dropped the phone off in the morning and got it back that afternoon. Was a great experience and would go back again. Thank you.

Jesse Gabriel

iPad got fixed within two weeks stopped working completely

Jeannette K

I went into Cerberus Technology Solutions when they first opened several years back. At this time I was not pleased. I was not treated very nicely when I entered and my questions although answered were answered rather gruffly. This time around, my husband took my son's phone to be repaired. He needed a new screen. My husband said he had a fantastic experience and did not occur have the same issues I had several years back. So when I was the one to go and pick it up I wasn't sure what to expect, but they could not have been nicer. What a fantastic experience this time around. Not only was it relatively inexpensive but an overall pleasant experience. I would definitely return to and recommend others to use this place.

Jeff Jacobs

I had an issue with my IPhone that Zach was easily able to fix. He was extremely professional. I have used this place 3 times and have had great service every time. It’s not the kind of place you look forward to using but it’s nice to know they can repair almost any phone issue you bring them. I highly recommend them.

Adam Johannsen

I dropped my phone off for a repair on Wednesday, and was told the following Tuesday(!!!) that it would still be 3-5 days before they can get it repaired. This is a repair that I have had done in the past, in their records, and it still took a ridiculous amount of time to get an answer, and I still don't have my phone! Every time I expected a call with some kind of update, I was left out to dry and had to call the store multiple times for an update that I was waiting for. I've been without my phone for over a week and there is no urgency or responsibility from any employee. I'll never go back.

Haig Kasabach

I have used this company twice and they give prompt and honest service at a reasonable cost with no padded bills.

Ken Lugo

I’ve used Cerberus twice now. The first time to try and recover data from an old laptop in order to transfer it to a new one. The second time to replace an iPad screen. The staff was friendly, professional and took the time to explain to me all work that was done. The work was done in a timely manner and there are no hidden fees. What’s more, if they can’t help you they will let you know and not charge you for a diagnostic on work that they know can’t be done. Finally, their dedication to military personnel and first responders is more than admirable in a world that tends to frown on such things. To say I will use them again, and recommend them to friends, is an understatement.

Susan Elliott

Customer service savvy, user friendly, knowledgeable team of professional computer techs. Been doing business with them for close to 15 years. Value added is discount offered veterans! God bless America!

k s

Just list your prices on the website. 60 dollars for a diagnosis is not a deal.

Lydia Rojek

knowledgeable, professional, reasonable cost for diagnostic checks. one star removed due to no response to numerous phone calls/voice messages left.

David Pagano

I was impressed with the professionalism of Scott and Sonia and their compassion towards my computer problems. I was very happy and thankful that Cerberus was able to recover my files. I give a thumbs up to Cerberus and would recommend them without hesitation.

Gaymian James

They repaired my cracked cell phone screen in a hour while i waited the repair was done well i recommend Cerberus to anyone.

Stanton de Riel

Always have had timely, professional service from Cerberus (or whatever is its name now!)

Pete Turk

As a veteran I try to shop at veteran owned businesses. I had an issue I couldn't install itunes on my computer. I brought the computer in on a Thursday and by Saturday afternoon the machine wasn't even touched. The technician was RUDE telling me it was going to take 3 days to test my computer to diagnosis the issue. Since it was close to closing time I took my computer back because they closed at 3 and even if he finished the test the most he could do is tell me what the issue was and not fixed it till Monday. I was still charged $67 for the test which he didn't even finish and am writing this review and will take my business elsewhere in the future. When they reinstalled windows It cost me $200 in addition to their antivirus treatment so they are not a business I would recommend. It took 3 days to get my computer back then too Its not like they are high priced but quick service. I had another place that took 2 days to do the same service and was much friendlier

Michael Bergamo

My iPad had a cracked screen. It was repaired by Cerberus and works great. The folks there were friendly and tech smart. I am planning to see if they can help me with my net book computer.

Michael Krop

I had a great experience at Cerberus. My phone was severely damaged from dropping an ice pack on the LCD. Cerberus quoted me a price and a repair time and was accurate on both. Highly recommend.

Glenn Valdora

The gentleman that repaired my old iPod, Jon, was very helpful and knowledgeable. The price for the repair was very reasonable.

Mercutio Guertio

I dropped my laptop in the parking lot at MCCC getting out of my car and smashed the screen! I'm a student and don't really have money to replace the whole computer right now. It's literally just over a year old, so frustratingly the Staples warranty was done, and all they did was just tried to sell me a new one. I drive by these all the time on 33, so I stopped in just to see if it was worth fixing. They got me a new screen and put it in in 2 days. It was a third of the price I originally paid for the computer, but was SOOOO worth it!!! I can live with the dent in the case! These guys were great!! Thanks again Sonja!!!

Alessia Ryan

Reasonably priced and timely service. Definitely recommend.

Melissa Witriol

The staff is professional and went out of their way to fix my computer. They helped to explain the issue to me, what they did to fix it, and completed the job quickly.

John E Fields

DO NOT GO HERE FOR ANYTHING! AWFUL

Thomas Mathews

My son ordered all the components of a gaming PC and they put it all together in one day. Great group of people! Will certainly recommend.

Angela Nagy

Great customer service; quality work; needed laptop repaired and is running smoothly.

Sharon Scully

Highly recommend! Friendly, courteous, knowledgeable staff and fairly priced, timely repair work. Thank you????

Gan Zhang

The staff is very friendly and helpful.

Al Leister

When my computer was ransomed a bank teller recommended Cerberus Technology Solutions. They were able to recover my files and provide a security program that allows me to feel very comfortable with my protection. It is also comforting to be able to talk face to face with the technician right here in Hamilton Township.

Richard Hermann

They were able to properly assemble my customized Pc for me in less then a week, would definitely recommend.

Tim Stetson

Went in with an IPhone Xs that was broken after getting the run around from apple and phone carrier. Had a tech named Zach to check out my phone to see if it could be fixed unfortunately it could not but he explained to me on what to do to get it replaced. I will recommend this place to anyone with computer or phone issues in the future

george mcclelland

Excellent service and very knowledgeable

Alex Panzella

The worst people I have ever met. I waited a month and a half and spent $67 for them to tell me they did nothing

PIP PIP

Nothing but great things to say! Great communication, very knowledgeable and our computers always run great! Thank you Cerberus!

DrJayDC

Very experienced and willing to take on a HTC battery

Earl Brancolino

Knowledgeable staff, fair prices Enjoyed doing business with them

Alyce kopec

Currently working to resolve issue. Will update.

Nick Scalera

they easily met my tough requirements and were a pleasure to work with, especially Sonja and AJ. they consistently go above and beyond in dealing with clients and truly take their clients' interests to heart.

tompass2

Diagnoses and subsequent repair exceeded all expectations. Staff exhibited very professional demeanor and appropriately responded to all of my concerns. Highly recommended.

Myroslav Tereschuk

Fast service.

Marta Roberts

They are very professional and they really know what they are doing. Very honest also!

Mary St. Pierre

working with cerebus particularly sonja is wonderful. all employees are excellent have never had a bad experience

Robert Esposti

iPad screen replacement. Service was prompt; the iPad works as well as when it was new; I am pleased. They exceeded expectations and I didn't need to buy a new device. win-win!