Reviews of iWorld Solutions - Apple Premium Reseller (Computer Repair)

Divyesh Patel

They apparently only staff the Service department for certain times of the day. Might want to phone for those hours first or you'll get the opportunity of making the trek through the Cornwall all over again. Looks nice inside though?

Dave Kramer

Its Apple so it is expensive

Chavez Taypayosatum

I was in yesterday 11:30am I was out buy 12:15pm, I have meet 2 reps and service tech great service and great people to talk and understanding very much. They have fix my battery on my IPhone and the cost was $150 was excellent price I say, I look forward to do more business with you all again.

Vismay Patel

Customer service worst. They don't even listen what the problem is.

Jordan Howie

Would rather have bought my macbook directly from apple. Would've gotten a way better deal

Blair Gordon

Each time I go to this Connection the guys know exactly what I need when I need it, always a great experience talking with techs that know their stuff and for that I give this 5 stars, friendly and approachable workmanship at best. Thanks IWorld solutions Cornwall!

timtimcinnamon

They never answer their phone! So annoying.

Peter Mayer

I was in the Regina store on Saturday, and even though it was very busy the sales manager Yuvraj took the time to answer my questions and explain things to me. Very helpful, knowledgeable and personable.

Nathan Chobo

I am from the US, forgot my adapter and need it to do a sales presentation. One of the local guys suggested going over to the mall, and I stumbled across iWorld Connect in Regina. Man, was I soooo lucky to find this store and meet Roz. She really went out of her way to give me the BEST experience... made sure that the adapter worked with my tablet, gave me all the details in case it was defective... the works. I am normally a very critical person when it comes to customer service... Roz blew me away with her interaction with me... she knows what "customer excellence" is all about. If you have a need in Regina, you definitely want to check out iWorld Connect and ask for Roz.

edo yak

Apple products ????

Tyler Brothwell

Came in on one of my very few days off, was shown my replacement phone, then was told to come back in 2 days to get my phone replaced. When I came in 2 days later, they refused to replace my phone, saying it was completely fine and to come back when it I can prove it's broken. I now won't be able to come in for at least a week due to work and am stuck with an unusable phone.

GibsnRage

Surprised they're still open. Some knowledgable staff while others clearly lack training. Not a pushy sales environment typically.

Tajinder Singh

Good friendly sraff Best customer service

Derek F

This phony Apple store needs to learn some customer service. I was fully ignored for 10 minutes despite asking for service. They lost out on a sale that I will now go online for.

Suzanne LeBlanc

Excellent customer service

David Commodore

Wasn't for me

xx lxmonte

The service is extremely poor and the staff doesn't know how to do half the things in the store. They ignored me for 5 mins while they just chatted, and laughed, and made fun of people. Great management of your employees

SKYCRON

Mind-blowingly excellent service. Had to drive in from out of town to purchase a Thunderbolt 3 cable that nobody in the province seemed to have for a very finicky device. Dustin went out of his way to track it down, and had all the cables laid out for me when I arrived to determine the best one which he didn't have to do - talk about above and beyond. To the management: Give Dustin a raise and a promotion; this is the kind of person you don't want to let get away. We will also be writing a commendation letter on our official letterhead to send to the office shortly as we feel this kind of amazing service deserves to be recognized! 5/5. Good stuff Dustin. Will definitely be back.

shelley opdahl

They are absolutely awesome. Went in with my brand new iPhone that I was locked out of they were so helpful and great. Got my phone unlocked thanks again so much

James Mock

Make sure to check the prices these guys are selling items for to what Apple or any other Apple retailer is. I bought my daughter the small series 3 Apple Watch, that everywhere else is selling for $259, but they charged me $299, the same price as the larger one. So if you want to throw away an extra $40 for nothing, then this is the store for you. Staff was nice and very helpful, just corporate are okay gouging. Customer lost.

Arron Hastings

Wow, huge shout out to Tristen! That guy taught me so much. He is super super knowledgeable about the products that iworld sells. He is very professional when talking to you. He asked questions, which was amazing! Also he went into great detail about the products I was looking at. 5/5 stars. Thank you so very much and will only deal with him from now on!

Vernon Brewster

Great tech service.

Cassandra Betts

We had to call Bell, and THAT part was horrible. But the people that work there were making and patient, Thomas Ian particular.

Yung Gunnaa

Seen on the website there was 7 Iphone 12 pro max's in stock, went to the store at the mall, and they told me I had to order online, because apparently they can't sell the ones they have in the stock to me!!! What's the point in having a website saying you have something in stock if your not selling them at your store. Overall pretty disappointed with this store.

Chackin Malackin

I received outstanding service today at the Apple Store in the Cornwall Centre. Tristen and the other two fellows were so knowledgeable and helpful and got my phone up and running in no time. They were all so professional and patient, explained everything as they went. Tristen, thank you! Great Customer Service is rare these days, and these guys knocked it out of the park!

Rajat Attri

This afternoon I happen to visit the store for inquiring latest MacBook and to look unto few new accessories and to my delight I was very well attended by Abir and Yuvraj. The product knowledge and the interest by which I was informed about Apple products was really commendable. I did visited few other stores that sell and serve Apple products including Apple Store( Calgary) but I have never been demonstrated about apple products ever in detail. Looking forward to consultation and visit the store quite often. Highly impressed by the service and professionalism the store staff possesses.

Elwin Fu

Don’t buy that stupid VIP+ iPhone purchase plan...

Sid Silva

horable customer service unorganized do not communicate well with customers no one really knows what they are doing or saying...... I've tried several times to give them my business and its just so bad i had to resort to writing my first review

Rodsy Karim Taseen

Harley has been a wonderful and supporting help for me. He explained third party Apps by Apple product and helped me throughout the way to understand the problems with my device. I am throughly satisfied.

Puck Zero

Jasmeet was super helpful for the products that I was looking for. Thank you thank you! Super fast and good services from the store. They also have the most up-to-date demos for me to test out!

Chris Harder

Brought in an older MacBook having startup issues. Staff claimed they did a diagnostic on it and that reseating the cable to the hard drive fixed the issue. I got a callback a few days later and staff informed me that the hard drive was not actually fixed and was failing and would need to be replaced. I called them back to give the go ahead on the repair and I was told the tech had quit and they could no longer do the repair. I picked up the laptop, after paying a fee for diagnostic, and brought it to another repair shop where the hard drive was actually removed and tested and worked perfectly. I replaced the cable from the motherboard to the hard drive and my issue went away. I highly doubt any real diagnostic was ever done and they claimed a hard drive replacement to make a quick dollar. I won't be going back here.

JD White

Being an Apple enthusiast it is unfortunate to see so much inconsistently in service at an Apple store. I have had great experiences in the past and not the best experiences recently. I will continue to visit this store to get a hands on the product, will I purchase my next upgrade here? Depends..

Parshant Deswal

Everything about this store is good. Staff is well helpful and knowledgeable. But they do not give Student offer in their store. May be apple do not allow them or whatever…

M O

I purchased a Zagg Pro Keys Touch IPad 10.2 for my Apple IPad for $179.00 before tax. This product was recommended by the staff Harvey and Dustin who were very pleasant and very helpful I purchased other products as well on their recommendation. Unfortunately when I tried it at home the keyboard did not work properly. I went back to the store and Dustin was able to correct the glitch. After being away for a month, and returning home I used the keyboard again. It had the same problem. I called the store but a different employee couldn’t help me. Insisting I come in again I was happy to see that Dustin and Harvey were at work that day. They remembered dealing with the problem and understood that there was a recurring glitch. I asked for a refund. Harvey said he had to talk to the owner first by making a phone call. After trying to explain the circumstances to the owner, the owner decided to give me only $100.00 back making this restocking charge $79.00 without acknowledging that the product was defective or incompatible with my IPAD which the staff and I the customer explained. Buyer Beware! I world , if you read the small print on the back of your bill does not have to accept any returns. The owner is more interested in keeping the customer’s money rather than keeping the customer happy so that the customer will return . In future I will be purchasing elsewhere where I am treated fairly and with respect by the owners. I would have given the staff five stars for effort and excellent service.

Bonny Daku

Staff are great! I'll be getting our next tablet from these folks!

Παναγιωτα Σινγκ

Terrible customer service, staff are giving wrong information for products to the customers. I bought a screen protector and I asked them if it was from glass and they said “Yes!”, I also asked them if I can return it back and the staff member told me that if I don’t use it, I can return it. I came home after the purchase, I opened the box, which was without any sticker, just a box from carbon and finally it was plastic screen protector and not glass. I went back and I found the same staff member, who I bought it from, I talked to him and a lady who was sitting behind of the counter start raising her voice and telling more than once that they are not taking it back! She wasn’t polite at all, they didn’t apologize for the wrong info that they told me. The funniest thing is that they said they are not taking it because I opened the box, which box, didn’t have any security sticker or something like that which I could brake! Also, by opening the box I could find out that it’s not glass because it’s not written outside ... I am not sure if they know what customer service means, both of the times I went in there staff members were talking continuously around the counter... That was the last time I went in there as they are rude and raising their voices to clients,while I was talking to them normal without being rude to anyone. That lady’s behavior was inappropriate and if I could give 0 stars, I would just for the way she was talking.

Lian J

the sales person was pushing for the deal.

KAUSHIK MAZUMDER

I had a mixed experience. I understand its not a apple store rather a premium reseller. But its the duty of the customer as wellas the reseler to make it clear the difference between a apple store and a reseler before hand! Sorry guyz for the previous post !!

Shane Overby

Yuvraj was awesome ... he fixed keyboard with ease ... he was very friendly and made very knowledgeable ... thank you my friend

margaret moulton

dealt with tristian and he was great helped me set up an email and get into my iPad.

Stephen Modderman

They avoid my calls and take their sweet time calling back. I have been in contact with Apple and IWorld. IWorld keeps trying to refuse to fix the computer even tho Apple told them to fix it.

derek peit

As someone who works in the same mall , I find it interesting that their own staff leave 5 star reviews. I understand the importance of good reviews in customer service but this tactic I find is misleading to customers.

Forest

Lousy financing terms and warranty coverage!

kay w

was looking to see the best way to go about getting my Laptop fixed. Talked to a guy by the name of Kieran (?) - and he was phenomenal for advice and step-by-step for the best way to go about it. Great Advice, super friendly, and incredibly helpful.

Chadley boomers

unclear return /exchange policy, not like Apple Store!

Ruth Sinclair

Yovraj was an excellent help to me today with my computer problem.It is wonderful to have a store like this in Regina. He was very pleasant, accommodating and patient.

Robin Clark

Totally impressed with the staff and service at this store. I went in this morning in crisis mode and they (especially Roz) went above and beyond for me and it really made all things wonderful. Thank you, iWorld Connect Store, Regina, from my heart to yours. You guys are stellar! ⭐️⭐️⭐️⭐️⭐️

Bryan Lacey

I don't like the company policy to have it's staff hovering five feet away from you when you say you don't need help. It probably delayed my actual purchase by a few months as a result. Otherwise unremarkable.

Bob Dunn

Talked with 2 salespeople, Robert and Thomas. This was a great experience. They gave great recommendations and I bought my product. I will be back I travel extensively and am based out of Regina! They were very useful, thanks guys.

Gordon Kerfoot

Our MacBook Air was hacked yesterday! Today we took it and the desktop it's synced with in to your Regina iWorld and entrusted it - and us - into the care of Dustin Beanlands. That young man is gold! He's a 'people person' first and foremost; patient, kind, reassuring, friendly. And he's a tech wiz of the first degree! He immediately eased our fears that the worst possible computer hacking scenario had befallen us. He showed us a program - which we bought - that cleaned and safeguarded both of our computers till they die. He updated both computers, which took the better part of the afternoon. He made sure we could contact him if problems arose. We left your store feeling like we had a new friend! Do you know how lucky you are to have him on your payroll? BZGK

juskiran ali

Why is iPhone cost more at your store vs Apple website? Why should I buy for more expensive when I can order for less money?

France Duhaime

Thomas and Roz were awesome and accomodated me with my situation. Thank you guys

Debra Weber

I received assistance from Dustin and found him very knowledgeable and friendly. Haven't decided what I'm buying but will definitely buy my next (and future) apple product(s) at this store.

Christian Jensen

Great customer service from all the guys today. Bought Airtags and was given advice on setting up and maintenance. Also additional advice on my iPhone 12. Friendly and knowledgeable staff. Much appreciated. Thanks

doris dafoe

I came in on 5th of June and was getting a run around by everybody else in the city! Yuvraj and Rishita the employees working at the time helped me out immediately with my iPad and apple ID. Received understanding and friendly help.One of my best customer service experience.Will definitely come again!

Trist Brass-Hillman

Love the people and great service. Very friendly

Michelle Haris

Five stars hands down with two thumbs up. We have been looking around at getting new iPads for my husband and myself. So, we decided to come check out iWorld. That’s when we were greeted by Dustin, this young man was a delight, very friendly and actually listened to our questions and answered them very thoroughly. You could tell he enjoys talking and teaching about these products. I made a joke to him that he should host seminars for us old folk that don’t understand this kind of stuff. He said he has “thought about it, but we do offer training in store here too” We further talked and we found out he wants to become a technician for apple, so I will root for Dustin when you guys give him the training for it, he will be excellent when he’s done the classes! And for Dustin, don’t lose that passion. You made computers and iPads fun for us to understand and we will be back just for that. Thanks Dustin and iWorld! You guys are the local experts!

KKK Kicks

Poor customer service. Very disappointing. Sales associate seems like he doesn’t want to assist us and made us feel discriminated

Marty Satkauskas

Be very careful when you buy something from them.

Donald Wilson

Have not known them long just started buying from them staff real easy to work with.

Mike Desman

Great atmosphere you can definitely tell Roz and Tristan love there jobs i left smiling and like I can come to them with any problem.

Steve Doe

If you are considering going here, please don't assume it is like a 'mini' Apple Store or something similar.' It is not. It is a separate retailer with a license to sell Apple. You cannot get the same service as an Apple Store, nor same warranties or other similar treatment. Your experience will be in no way similar, there is no connection between the companies anymore than there is between......say Panasonic and Best Buy. Specifically: - You cannot return anything you bought from the Apple Store or apple.ca, to iworld, nor vice versa. - They do not cover replacing anything under manufacturers warranty. They will not give replacement items, or facilitate this using their store resources or inventory. You will need to call Apple. - They do not have the same return time period as the Apple Store, and they have more strict conditions - Unlike Apple (and 95% of any other retailer), they charge a restocking fee for returned items - You cannot return a custom order, period. They consider a custom order to be anything not in their immediate inventory, something that needs to be ordered, even if it is a completely standard product on Apple.ca. For example if you wanted a larger SSD (standard option on website) on a mac, and they only had a unit with the smaller one in stock, this would be a 'custom' order. - Although one of their purported purposes is to perform service on Apple products, my experience is usually refuse to do this without cost, even if product is under warranty. I have even had a request to take 5 seconds to brush out the lightning port refused! In summary, iWorld should be considered a sub-par generic retailer, with slightly worse service than an average retailer. Scrub the word apple from your mind, apart from the brand of the product. It is a 'sell and forget' shop. I'm actually surprised Apple allows this, given that people will probably erroneously assume a connection and it could hurt their brand.

Michael Markesteyn

Terrible service! I was told a great price to fix my IPhone 6 but had to make an appointment. Once I showed up for the service, the costs went up by over 4 times the original price. Walked away!!! No integrity and will never go back. Sorry I bought an apple product. Will now contact Apple Canada and deal with them directly I guess. Too bad because I really like to support local businesses whenever possible.....but not this one! AND....Was contacted by manager and promised a phone call back....it has been a week so even the management has no sense of customer service...sent phone to Apple...don't go to this store folks...very disappointing!

Darcy Rogalski

The sevice was disgusting, I asked about their old policy of fixing iPhones and disagreed that it was a little dumb and was scoffed at as I walked away. And they were also laughing at me as I walked away does iWorld condone bullying? Because I believe that's what that's considered to be. Regina Location was there at 10:20.

Jason Dornstauder

If I could leave "NO STARS" I would. Terrible customer service and grossly overpriced! Very unhappy...I wish a REAL Apple store would find it's way to Regina. This establishment is abhorrent.

K Cp

Bunch of hopeless people, who don't even know what really service is. They just hide behind in their room as if they are designing a rocket inside. They avoid talking to customers and making the sale. They are paid for nothing. I hope the company hires someone with good sense of customer service to transform that company. Its my third time there with no tangible benefits. Weirdo's like these are making APPLE lose on their market dominance and creating bad reputation for themselves as well as APPLE.

Edward Tse

Dustins is on top the man!

Adam Hunt

I was in the store last week and I had some questions regarding the new MacBooks with the M1 chip. I was greeted by Jasmeet first impression was spot on as the sales rep was professionally dressed and was ready to assist me with a positive attitude. His Knowledge regarding the products were impressive. He explained the features in both techinical and normal day usage which was quite intriguing. Keep it up !