Reviews of CityWest (Computer Repair)

G Dudoward III

Too expensive. I had the all-inclusive package once upon a time to the tune of ++$400/month.

Andrew S

Customer Service gets ALL THESE 3 STARS. Internet service is slow even at the higher packages/prices. Customer service isn't bad. I wish we could get other internet service providers to drive down prices a bit. It's painful knowing people are paying the same for WAAAAY BETTER INTERNET SERVICES.

Adam Linteris

Internet service has been amazingly stable and the speeds are fantastic. Top notch customer service as well.

Jeff

If you love to have your internet throttled, wait for your online videos to buffer on a 50 Mbps line, and pay for a service you don't get, then this is the company for you.

David paul

This town needs more Internet company's this one's not even good

Shelby

Never have had an issue with CityWest that they haven’t immediately fixed for me. Great customer service, fast internet, and awesome cable services.

Tango

good customer service, but internet is terrible, if any companies moves into town to rival the entire town would switch over instantly

Veronica Eli

Today internet is very slow.

dan benson

Terrible Connectivity Problem, and Terrible Experience with CSR's, I've been hung up on, and once I've even had a CSR Fake Bad connection to force call Hang up! I've worked as Inbound Operator for Private Company Answer Plus Communications in Nanaimo BC, and this was a Sad Experience to Operator Conduct

Barbara Greene

Upgrades are coming to our neighbourhood soon! The staff downtown are professional and friendly. City West are community minded and take part in community events.

Lisa Latimer

Awesome service! ????

Amanda Wilder

It's only one

tom dimma

Wifi sucks

Marcus Oppenheimer (PCP)

Free wifi is always an added bonus!

Shelby Irvine

Good service, need better cable and internet packages

Maelyne Cajayon

I always pay them monthly but they didn't tell me that I will get penalize if I don't pay them on time. Even if I pay them month to month. It's like having a credit card with interest rates. It has fooled me big time. Taking advantage because they are the only provider.

Riffenstein69

Just terrible... dropped connection average 20 to 30 times a day. Can't get work done. Can't even play a game online if I desired. Called for weeks to fix the modem, which I think is the issue, and I keep being told I have to wait for an admin to call me back.

Wayde Lindquist

The staff are nice and city West is our internet and cable provider

steven orosz

Only IP in town

Eric Bombardier

As far as cable companies go, most would say that they are all pretty bad. Well Citywest takes the trophy for terrible. I've been having issues with my internet for more than 6 weeks now and besides waiting 1-2 weeks between each of their attempt at fixing it, there isn't much else that I can do. I've been told "someone will call you to set an appointment", nope. I call 2 weeks later and I'm told they don't know why nobody showed up but someone will be there next week. What? Someone showed up, twice (a week apart) and didn't fix the issue. Now someone was supposed to call me Monday to replace the cables going to the house, we're Saturday I'm still waiting. As far as service goes, ignoring customers and having them having to call you, is just plain unprofessional and disorganized and rude. If I don't call back for the 20th time I'm sure they won't ever come back to me. When there's no other cable company in town, that's how complacent you can be.

Alberta Azak

Great Service always friendly Staff to serve you

Simone Clark

CityWest provides great service for our home internet usage and is a fantastic supporter of local organizations and events. If you are having problems with your service, you can always stop by the local office for support. Local people providing a local service!

corky i p dudoward

Ok

Debby Peng

Local cable company staffed by locals. It's fun to see familiar faces when visiting this place.

Shady Rest

Oh my God i don't know where to start. If i had another choice other than telus i would change in a sec. Zero customer service, Norel is in charge of the Region and she never calls you back when you leave a message. I called like 5 times and never does she call you back. I e-mailed her saying please call me. 4 days later she e-mails me saying she will call me tomorrow, well tomorrow never come with her. Finally i got a hold of someone else and he is nice and helpful. He says that he constantly get these complaints about her. So he was going to contact his supervisor who is above her to call me. Well that never happened. Tomorrow i will contact Vise President of customer service and i hope something can done. So first `i wanted to get a line pulled,4 months later nothing but the new owner that bought house next to me got his pulled and internet within 2 weeks while i am still waiting. Than Norel was going to call me about charges and internet stuff. Because she never called it was all a surprise when i got internet i never gotten a wifi router, than after 1 day the internet stopped working. I called and 5 days later someone came to fix it. I want telephone from them also but hell NO. With this service might as well go to dial up from Telus ,but at least i am getting customer service. Edit: Well we have gotten a New representative who is Awesome (thanks Debbie). She actually answers her phone and has come by at least 3 times. We are still having problems with our internet but sometimes stuff happens when you switch from analog to digital. We will see what happens

Xel Entertainment

just terrible, unreliable internet. expensive for everything. im surprised another internet provider hasnt came in yet. IM sure bell will soon enough cant wait for V media

Vanessa Gamble

A city west serviceman showed up at my house, yelled at me about how my house was taking out half the blocks internet. I demand an apology for how I was treated by this serviceman.

anubhav sharma

Only one service in town...so can't say anything bad....

Alain Cadieux

Terrible!

Annemarie Webb

Friendly service.

Brandon Robinson

We use to have our services here but now we only have cable Internet! We no longer use home phone services due to having cell phones

C Reibin

Feelings about CityWest are different for everyone and mine was in the negative until today.. I was upgraded to 5x faster speed for only $5 more a month, but the truly awesome experience was meeting Dave S, a former Houle employee, he went above and beyond, he was sent here to swap modems, but did some testing and troubleshooting and found a handful of other things that were slowing my internet down a lot and fixed them, including climbing the pole to swap a piece to make the speed what it should be, seriously, how often do you get that kind of service?!?

Michayla Dostalek

Only company in town, unfortunately. So far, I haven't been able to give a good review on Citywest, as every week or couple days I come across another problem. Please address and fix these problems, Citywest...you know what they are.

Tyler Watson

Terrible... Competing with Fiber, its only a matter of time before they go bankrupt. I just hope its soon so my roommate can change to Telus. The latency I suddenly get during a game goes up to 1500-2500 ms. I have no other programs using internet open nor do I have anyone else using the internet. I'm guessing its other people in the neighborhood. Which if this is their explanation... No. That's a terrible explanation. "We only give good service when no one else uses it"... That is BS and you shouldn't be charging so much for a sub-par service. I don't think they've updated their equipment. Probably don't have the money to either. No point in trying to talk to them because there is nothing they can do to fix this issue. As you can't fix shared connections other than making separate connections.

Kenny C

just terrible, unreliable internet. expensive for everything. im surprised another internet provider hasnt came in yet. IM sure bell will soon enough

Christine *& Blake* Vander Ploeg

Stupid me, stuck in a 2yr contract with basic cable/internet pkg for almost $100 and yet you have crap for available channels and the internet suck balls!!NOT HAPPY!!!

Trevor Mason (Big Indian Brat)

Stuck on Quantum 10. Hopefully the upgrades will help but we're skeptical. On the other hand Telus is making their way to our neighborhood. There is light at the end of the tunnel...

Eerik Lilles

way better than tellus

Kyle Benoit

We have the quantum High speed internet and we are have a bad problem with Internet connection problems. I could be the only one on the Internet and have trouble loading netflix. I would recommend to somewhere else but can't cause it the only one in town

Michael Vendittelli

I've used them for years for some dumb reason. I think I'm switching.

Juanita Hill

Good customer service but would be nice if they set up our Internet the day they said they would. Like why ask us what day and not do that?

Insta gator

I just realized my parents have double the speed at the SAME PRICE?! Why is it that they get fibre speeds, while I get DSL speeds at 6pm every evening? I live alone ffs!

Trina Calder

Staff at the Prince Rupert location is always so helpful...

Bolton Prevost

Customer service was very friendly, provided me with all the information, got everything done over the phone which is a added bonus when you have a busy schedule.

Lavi Yatziv

I've had nothing but professional and courteous service from this vendor.

Sarah Williams

Great local company that is friendly and efficient when you need their help. Affordable internet snd cable services too!

Pearl Bell

Going into city west is always fast & the ladies are always so nice. 5* for being so helpful

Judy White

I love the customer service at this location.

Pokarot

It's the only cable company in town.

Doug Chapman

Considerate staff who provide good advice.

Joe Ellis

They've always responded to any problems quickly, efficiently, and courteously.

Tessa Naomi White

Their customer service is amazing. They helped me pick the best package at the best deal

Melody S

Very friendly and accommodating staff! Pleasant to speak with and excellent service. I'm very happy with city west

Bob Warren

Always friendly service however been fighting poor internet over 10 years now in section 4 in Rupert . Still terrible internet , last service call internet was decent for 1 day then terrible again ... previous service call 11 days of decent internet then terrible again and this was all before the floods causing present disruptions

Donna Farwell

I don’t have to go in very often (which is a good thing!) but when I do everyone is always friendly and provide excellent customer service.

Col A

Great customer service

Robert Warren

Was told by a citywest employee named Chris that i was a liar about my poor internet and that i was doctoring photos of poor connection. He also condescendingly recommended i try a "satellite internet connection because there was nothing they could"

Ian Fromm

Offers "High Quality Internet" which does not perform as advertised. Very inconsistent results.

John Barazzuol

good service, and love the unlimited internet downloads

Gary Hanson

Always pleasant, ready to answer questions, and quick to resolve any problem we may have.

Rush Forever

Good customer service.

Patty Leighton

I love city west. The staff is always so friendly as well

Ben Reinbolt

Excellent customer service and excellent internet for an affordable price

P.T. Six

High speed internet sometimes...sometimes so painfully slow wonder why I pay them the $$ to suffer. Weekends when the whole town is surfing the internet it's not worth the agony of trying to use your computer.

rod link

Hi, When I discovered we could get closed captions on some channels on our new TV but not on other channels, I contacted the CityWest customer service people. They confirmed they had the same trouble and that they'd refer the matter to their technicians. And when the customer service person called back the very next day back to ask if our problem was solved and she discovered it wasn't, she offered to send a tech to our house. Wade arrived within half an hour and after speaking to some of his people, the situation was resolved then and there and we now have closed captions on all channels. All in all, fast and efficient and friendly service. Love it. Rod Link Terrace, B.C.

Kym Fry

I have always had good costumer care.

Richard Bryson

Purchased a house and tried to transfer existing internet over. Last technician they had on the house removed the gigabox(?) From the house, which is required for service. Made us wait a week for them to come fix THEIR mistake, and they didnt show up during the hours they said. I write this review while waiting for someone to show up. If there were another option for service in this town I would go with company thats a little more customer oriented.

Helena Adolph

I have only had good service when I’ve needed it.

Jacob Birchfield

Great service with little downtime for the 2 years I’ve had them. Extremely competitive rates and the fiber upgrade was great.

Sageri

We got a new modem, the idiot out here didn't write down the MAC address like his job dictates. So, we got a hateful call from CityWest demanding the MAC address while we were at work or we'd get our internet cut off within three hours. Yet, the internet worked fine for the previous three days without the MAC address. Not like there's anyone to complain to about being dogged around like this. Good old ISP monopoly at it's finest.

Jamie Yoshida

Like many others have mentioned, they're the only internet service provider in town. Having an issue? Constantly told "we'll look into it" and customer service just never seems to get around to it. I've been addressing the same issue for months and nothing has been done. It's just a matter of time before another company moves into town and these guys go out of business.

Cameron Harris

I’ve always had great service, and whenever there has been an issue, it was quickly resolved

Benjamin

Good customer service, but the services offered are spotty. But don't get me wrong. When the services are going, they're great. but they tend crash or services tend to stop operating.

Marlene Jail

Best deals and fast and friendly service's.

Brady Johnston

Privide anything you need for entertainment!