Reviews of Thomas TV Sales and Service Ltd. (Computer Repair)

Subrato Mahato

Very nice tv , very good quality of display ????????

Dan Polocko

Great customer service, great product lines, made shopping a pleasure! Purchase from and support local businesses. Thomas TV does it right!

Gary Lockhart

$485.00 to come set up a tv, sound bar and Harmony remote - really

Trent Ready

Very knowledgeable and informative staff. Yes, I would recommend!

Mark Rutgers

Friendly knowledgeable staff. A great place to buy a tv or surround sound system. Highly recommend.

Adrian Gentry

Sensational service from knowledgeable staff. You know they are in the business as they are first and foremost A/V nuts themselves.

John Gallie

I own JTG Systems a computer repair shop. And I publicly recommend Thomas Electronics to everyone I know for new TVs and receivers and Sound Bars.. and.and and. They know their stuff, they have a good selection of inventory and the TVs are the best I've ever seen. Good job guys.

James Post Time estimator

Always top notch knowledgeable service here. I just left with some new outdoor speakers and experienced three same courtesies. Highly recommend these pros!

harley fx (harleyfx)

Great service, very friendly, knowledgable and helpful staff. Great deals! Very nice selection!!! Thx Tom for all the help !!! You rock!

Patrick Earle

Great knowledgeable staff. Very competitive pricing. Great Products.

Daniel Marquis

Great place to shop and very knowledgeable sales staff

Mike Dobsi

Felt pressured by the staff. So I left.

Todd _

After many years of enjoying my Yamaha receiver, it was finally time to upgrade to a new updated receiver. I couldn't think of any other place i'd want to go, other than THOMAS TV. I've dealt with the Thomas family in the past, just as my family has. And not only do i Love the idea of supporting local business. But i feel this area is truly blessed to have such an awesome family to deal with that owns this business. They are all the most absolute nicest, & very respectable people you'll ever meet. And they have such a calm, relaxed no pressure environment. And always extremely patient & ready and willing to help with all the new and advanced technology that's here now. I like how all the staff are very knowledgeable, over and above what you'd get anywhere else. And if they don't know, which is rare, they will find out for you. When i very recently purchased another Yamaha A/V receiver, Tyler went over and beyond just being there for me when i needed him for Tech. support. Tyler really knows this stuff inside and out. And not only helped me with many ideas and layouts for my home theater room. But was very patiently there for me when i needed him most with the set-up and some hook-ups of my new A/V receiver and all the unfamiliar technology that comes with it. You just don't get this awesome level of tech. help and great customer service anywhere else. Whether it was in their store or over the phone, Tyler and staff spent literally hours helping me out with many things. I can't say enough good things about Tyler and all the staff at THOMAS TV. They have always carried only the highest & best quality of products, and their prices are more than competitive. And the bonus is when you buy here not only do you get top notch professional service and tech. support. But you're helping to support a legendary, local family owned business. That i truly hope is always here in Welland. Because you just can't find this level of sincere customer care anywhere anymore. A Sincere Thank you so very much to Tyler and Staff at THOMAS TV . Todd C. Jan. 2021

Rob Thornton

Always an enjoyable visit.

Maria McMillan

On 23 Sept 2015 I purchased a pair of Sony noise cancelling headphones for my husband. The Thomas salesperson assured me that the headphones would fit over ears and hearing aids and that they could be returned if not suitable. My husband opened the package, placed them on his head, stated that he was concerned that they did not cover his ears and hearing aids and immediately returned then to the package. The individual packages containing the cables are unopened and the headphones were never used. When I returned them to the store I was informed that headphones could not be returned for refund. On further discussion with the store manager, he acknowledged that their salesperson had been in error. He offered to give me half the cost of the headphones, if I returned them. Jeff Thomas responded the following day and offered full refund in the form of a gift card.

Heidi Knop-Grabiak

(Translated) The staff is very committed to fulfilling customer requirements (Original) Personal ist sehr engagiert die Kundenwünsche zu erfüllen

Ken Boichuk

My first and only choice! My family has been dealing with Thomas TV since Mr. Thomas ran a small sales and service store on the Market Square in Welland. Over the years as televisions and equipment became more sophisticated I continued to purchase and receive advise from the Thomas family. I moved out of Welland several years ago but Thomas continues to be my go-to store for big TV and sound equipment sales and installation. Over the past fifteen years I have renovated two houses most recently in Burlington with quality TV and audio home entertainment systems. On both occasions I went to Thomas. On several occasions I've called with questions and always someone was available to help. This past week a key component expired. My first and only inclination was to call Thomas and I spoke with Tyler Thomas. With the entire supply chain in disarray because of Covid-19 and shortages and unavailable components it is a tough market. Tyler has been working for the past few days to secure options for me. After discussing the various options a decision has been made, arrangements will be made, and Thomas service people will be coming to Burlington to install the new component. Knowledgeable, professional, personal sales and service is what Thomas is all about. Thank you to Tyler and all the supporting cast at Thomas TV Sales and Service for caring and be there.

Dan G

Installation of an expensive upgrade was done professionally. Jordan was especially dedicated to making the system function properly. Kudos to everyone.

Patrick Armstrong

Have always enjoyed a walk thru of Thomas'. Been a periodic customer for many years. Also, very much enjoy chatting audio with Tom. Very nice guy with his head on straight. Nothing pretentious there at all.

Brody Hill

What a wonderful environment! Loads of equipment from tvs to sound systems ect! Why go anywhere else when you can become educated on why it is a good idea to buy the product you are buying! Wonderful staff that will help you find your dream product! Go here asap for some great deals!!!!

Susan K

I recently purchased a TV and Tyler was extremely helpful in helping me to choose which TV would be a good fit for my needs. I also opted to have the TV wall mounted and they were able to mount the TV two days after the purchase. The two men who installed the TV were extremely professional and helpful it was a big job and they were most helpful. I would recommend Thomas’s TV to anyone great experience

Frank Krahn

Tyler at Thomas TV is absolutely amazing. At no charge, he walked me through the process of installing Netflix through a conversation on the phone. I was so stressed and Tyler solved everything. My wife and I have dealt with them in the past and we will certainly do so in the future. Talk about personalized service!!!

Gloria Digout

Ordered a tv on sale and waited patiently for it to come in.Emailed them and got a response immediately.I work in retail and understand the process.Some people are just totally unreasonable or just feel entitled.Calm down and act like a human being and you will have a good experience.Otherwise if you don't give respect you are not entitled to any

Tyler Collard

Been in a few times for sound related issues with my TV and my Record Player, the staff is very knowledgeable and efficient. If the problem isn't solved the first time(in my experience they have all been solved the first time) they recommend the next steps to solving the issues before you leave the store. Thank you guys and keep it up!

Gregor Sayliss

Bought a camera off of them a little while ago. Very happy with the service and the whole experience!

Mike Boyd

Best customer service and support anywhere

Peter McAlpine

Friendly helpful staff.

Mike Lakie

Knowledgable staff always honest take care of the questions

Catherine Hachey

Our 2yr. TV died but thankfully we had an extended warranty. The staff at Thomas TV were fabulous. They are so courteous and very helpful. I would highly recommend them as they really care about their customers.

Ellen

My husband and I recently purchased a TV from Thomas TV and Electronics. We discussed our room size and the research we had done to date with Jeff. He spent considerable time answering questions in an easy to understand manner while showing the differences between similar models. He was thorough, but not pushy. We phoned later and Jeff answered more questions, and a few days later we made our purchase. Over a week later we learned of the same model being on sale at a competitor, and spoke with Jeff who confirmed their price match policy, and asked only a few pertinent questions before agreeing to do so. We highly recommend speaking with the people at Thomas TV before making an electronics purchase.

Adam Deakin

Had a hard to find device that I needed. Quick friendly staff

Mike Bessette

Great service, wide range of quality products at competitive prices. My place to shop for all video and audio needs.

Denise Waite

Gave me much needed information! Helpful in every way! Pretty impressed

Adam Fraser

Bought a great priced open boxing Day special sound bar