Reviews of Altair Electronics (Computer Repair)

Aaron McMurdo

Drive anywhere but here Bellvillians. These guys don't know how to use a screwdriver let alone fix a computer. Took brand new MacBook for service and these people broke it worse and took 6 days to do a 4 day repair. BRUTAL SERVICE! Altair Electronics run by people who just don't care!!!!

C Hart

Gave me an accurate quote, did a good job replacing the battery on my MacBook Pro & had the job done really quickly (same day once the part was in). Maybe a bit terse, but got the job done.

Michael

Was gonna take my phone here for a battery replacement on my iPhone. Until I had to go in for thermal paste. Place looked sketchy and run down.... Not taking my iPhone here.

Trevor Payton

My wife's iPhone needed its battery replaced (surprise, surprise!), and we didn't want to wait a few weeks for Apple's mail-in solution, so I found Altair Electronics (an Authorized Service Provider for Apple products) on Google. I highly recommend them! Most importantly for a service provider like this, the people at Altair Electronics are highly knowledgeable. On Monday this week, I originally spoke over the phone with Len, who clearly explained what would need to happen in order to resurrect the phone. He gave me a straight-forward quote and suggested that I drop off the phone this morning (Wednesday). For the kind of surgery that the phone required in this case, it was necessary for us to disable the FindMyiPhone feature. However, I had been unable to do that, because we couldn't even turn it on. Nevertheless, when I walked in this morning Len was able to help me make it happen, with no problem at all. When I described in further detail the problems we were having with the phone (that it wouldn't even charge anymore), he mentioned a couple of possible reasons for those problems, beyond just the battery. Our initial intention when we spoke over the phone was simply to replace the battery, and so Len assured me that if the problem was something further than that, he would certainly call me first. Sure enough, a simple battery-swap fixed everything. Less than 3 hours later, the phone was ready to go, and as good as new! Their prices were more than fair (and exactly as originally quoted), and their service was second-to-none. And in case it isn't clear yet, I also found Len to be very friendly and professional. Altair Electronics is now my go-to place when my electronics need some TLC!

Amelia Amelia.

Excellent customer service! They treat students particularly well: they were really busy over the Christmas break but made time to fix my computer and retrieve data before the beginning of my school semester. They were very honest about the repair costs and it ended up costing less than their initial estimate.

Brad Sharpe

Helpful and knowledgeable.

Nathan Ouwehand

Great guys ready to help and very honest when they could not

Mark Hymus

Bad customer service, and when called on it, didn't seem to care.

Brandon Macdonald

The most professional and amazing electronic repair shop in Belleville! They did an amazing job with my Macbook Air and went above and beyond to get it back in time to me for school. Thank you Altair!

Steve Punchard

So…I called ahead about a problem I was having with my browser…a problem where pages would sometimes show up or not. Larry said he’d take on the repair and I was to drop off my computer. That I did but what was weird was he never came out from behind his enclosure speaking to me from behind frosted glass and I never saw his face. Follow up calls to him after that were not answered and messages not returned. After a week I finally got him on the phone and he said to come on down. When I got there I finally connected with a face and he told me he had just touched the computer for the first time (and I mean this was my computer being away for week…absolutely distressing!). But what he said turned out to be right on the mark: my computer was dying fast. He heard noises on the computer and things just didn’t add up. “Back up immediately”. He wasn’t about to attempt any repairs. I wasn’t sure to believe him because of the poor customer service but I did the backup anyways. Well low and behold he was right…the whole thing completely gave up for good within 2 weeks. Lucky I did that full backup. Bottom line: poor customer service but very smart technician.

Dominic Perodeau

Fantastic service - not some cheesy flashy place but a pair of guys that know their stuff - fixed my crashed iPhone as I used a knock off lead and wouldn't charge me aside from Cheese curds lol - Pretty spectacular honest opinion it just needed a proper reset but saved me so much grief - I cant thank you enough those contacts are gold to my daily routine - See you soon for the battery upgrade on Apple !!

Robbi Pericak

The store front is nothing special but who cares with this level of expertise, integrity and turn around time. Very pleased.

Samantha Knox

Went there to see what was wrong with my laptop charger and to get a new one because Apple told us to go there. When we got there it was run down and sketchy. He tested my charger and saw it wasn’t working. He said we would have to keep my laptop for a couple of days to run diagnostics on it. Plus he took a part of my charger and we called to see if we could get it back and they haven’t called us back.

Samantha Penlington

This is the second time I've had to take a computer into Altair to get fixed. The staff are very nice and helpful. Their pricing is more than fair and the turnover time is fantastic - just 2 days! (Much better than the 2-week turn around for the mail-in service Apple offers). Thank you!

Melanie Veenstra

My MacBook Air screen went black so I took it in. I received excellent, friendly, and honest service with clear communication. I chose to replace my 6 year old computer with a new product. My files were all moved to the new computer and the malware on my back up cleaned up on the new system. I highly recommend Altair.

Derek Lane

I've had two of my kids iPhones repaired there. Service was quick and the service tech kept me informed.

Jamie Deloyer

I dealt with Len and Dave regarding a warranty replacement on my MacBook Pro keyboard. They were both knowledgable and efficient and had my computer back to me the same day I dropped it off. Highly recommend for any AppleCare needs. Thanks!

Keenan Taylor

Great experience with Altair Electronic, they had to order in the part for my mac book and I was able to have it fixed in a week!

Zark Muckerbarn

These people make awful look good.

Ben Colangelo

Fast knowledgeable service

Jonathan Elliot

Would not offer curbside pickup even though there were no customers in this small store and the employees were not busy. It would have taken 2 seconds. After they told me to come into the store, I witnessed them doing curbside for a different customer in the parking lot. They did not even fix the issue with my laptop.

Susan Sloane

Great place, they went above and beyond to help a vacationer with a broken Iphone. I was able to get it replaced, kept my data all while keeping in touch and still able to meet vacation plans. Thank you!

Jake Thompson

Returned my motherboard UNPACKAGED ON TOP OF BOX WITH NO CPU COVER ON IT" Barely looked at my rig when I brought it in, seemed lackluster in knowledge on non-mac related builds. Asked for motherboard diagnosis and/or repair. Didn't receive a phone call for 2 days and received my parts back basically untouched, making me think they didn't even take it out of the box. 3rd day asked me to call back a couple hours later(probably to pretend to look at it) then had the nerve to say " I couldn't fix it here ya go" and hand me my tower box full of parts.

Gene Paradis

Great customer service and advice! Gave great recommendations/solutions for all our needs.