If I could give 0 stars I would.
Xplornet contracts with this company to do some of its tech work in my area (Perth, Ontario). After Xplornet prepares the work order DCS tech is supposed to call me within 2 days to book appointment. I didn't hear from them, so I called them to book appointment. No one answered the phone. I left a message. Note that I may have called them on the second day. Someone did call me back the day later and an appointment was booked for Sept 9, 2021, with no time given...just have to wait all day for them. I left a message on their voice mail early in the morning on Sept 9th to find out what time they would show up. I did not receive a call back. I waited all day, and no one showed up. I called Xplornet Sept 10th to advise of the "No Show" and they said that according to their notes DCS tech rescheduled on Sept 8, from Sept 9 to Sept 13. DCS tech never called to let me know or even checked to see if I was available on the 13th. They could have at least returned my call on Sept 9th to let me know they did not intend on showing up. I have advised Xplornet that I do not want his company because they don't show up, don't answer the phone and they don't even have the common courtesy to let me know they changed the appointment - or even ask if I was available on that day. I would never use this company. I have advised Xplornet that they should be more careful who they hire to do their work as it also affects their reputation.