Reviews of Alary Technologies Oshawa (Computer Repair)

Fiona Sinclair, RNCP

Very prompt, helpful, knowledgable service! I would recommend Alary Technologies to anyone in the Durham Region that has an Apple computer.

Tresa Jules

The staff were friendly and clear in their explanation of my options. I went for a laptop issue and they also looked at my iPhone. Parking is limited.

Kristi Magi

We have had two excellent experiences. First, my iphone was damaged from impact. They diagnosed the problem and on my behalf dealt with Apple through Applecare resulting in my phone being replaced. Secondly, my husband brought our Macbook Pro vintage 2009 in thinking we needed either a new charger, a replacement battery or a new computer. Without hesitation the computer was attached to a diagnostic tool and the technician spent a full 15 minutes diagnosing and explaining his findings. Turns out the computer is fine and he explained some strategies to maintain the health of the battery and computer. Needless to say we will be going to Alary for all of our Mac service needs. Absolutely recommended.

Firoz Ozman

Very friendly staff, quick turn around!!

Dave Fletcher

Very courteous and professional with quick service.

Miranda Dionne

Helpful and honest staff

Maher Abutamam

Best place to service a Mac. very helpful and knowledgeable!

David Hind-Smith

As the owner of a software firm that depends on reliable service from Apple specialists, I recommend Alary Technologies highly. We had an important Mac server blow up on a Sunday night and Alary's owner gave us advice on how to recover ... at 10pm on a Sunday night. They go above and beyond and are my first stop for all things Apple related.

Adam Walker

Great service experience. Responsive on email, diagnosed my issue, provided a quote promptly, device drop off and pick up was smooth. 100% recommend for Apple service!

Mae Esquivel

Office gives that tense vibe and staff appear grumpy/unapproachable. Office is tiny and can get hot pretty quickly.

Cindy Froud-Smith

Luckily I put my faith (an old 6S iPhone) in the care of Alary! Although a slight delay - five business days - was experienced @ Apple, I received a replacement phone from Alary. They communicate updates/information expediently, and I found their customer service exemplary. Thank you Alary, you will continue to be my go-to iPhone repair/replace service. Cheers, Cindy

G “fendermanjazz” Roberts

Good work dependable

Pervaiz Ahmed

Staff is not equipped to handle customers well. They commit to a deadline which they don’t mean. I gave me MacBook Pro for the repair. They said the diagnosis will be done in 24hours. It took four days to know the diagnosis which involved replacement of a part. On their assurance that part will be replaced next day I left my MacBook. However part did not arrive even after two days and when I asked for my MacBook they rudely asked to pay for the part and service which I have not utilized otherwise they won’t give my MacBook back. I told them that I will bring my MacBook back once the part is arrived but they didn’t listen. They have not learned to apologize feel for the customer pain.

Jon Waddington

I have an iPhone and my battery was losing its charge really quickly. So I brought my phone there and told them I had coverage for my phone that I have been paying into. They said my coverage expired 3 days prior, though i made my appointment the week before and nothing was available. They told me they can replace the battery and then call apple to see if they will refund me. I called Apple to tell them about this issue and they started to look into it so I could use my coverage. When they called Alary Technologies, Alary technologies told apple that the battery did not need to be replaced, but they replaced it anyways, without telling me that it didnt need to be replaced, even though it couldn't hold a charge for more than half a day. All in all, this has been going on for 6 days and i did not receive my refund because Alary Technologies told them it was not needed. Horrible customer service and just dismissed all of my concerns.

Sarah TheBully Smith

They do a great job. I am always bringing in a broken mac lol and it's never good news. They just give me the bad news I guess I am hard on tech. They are very friendly explain everything. Tell you how they can help. They do everything on-time. I never get work done because normally it just isn't worth it to fix. Mac issues lol

lexxie myles

Awesome and explained everything Don’t waste time going to the Apple store. Theses guys are amazing. 1 day and I had a new phone in my hands.

Justin Truax

After a few calls with Apple tech support and the issue not being resolved, they recommended Alary Tech and I'm glad they did! They were very transparent about the costs and labor needed to solve the issue and gave me a few options within 24 hours. Will be going to them in future for all my Apple needs!

Michelle J

I only had a battery changed on an old iPhone but the service was fast, efficient and cost was fair. I would certainly recommend and use their services again. Love that I can book my service online and love the online chat option as well.

Harbir Binning

Busy place but amazing staff.

Trevor van Dorsser

Repaired the screen to our MacBook on time and within the price quoted. We asked for assistance for an issue we were having accessing an online textbook but the tech did not address it at all or even come out to have a look at the issue. The receptionist gave a unhelpful response and sent us on our way. I would have received better support going to an apple store directly. Next time we will.

Jonathan Schofield

Very professional and knowledgeable. Only issue was I had to chase them to find out what was happening. I will definitely use them again.

JIMMY SUAVE

great service

Rob Wells

I brought in our 2015 MacBook Pro to have our screen replaced. They fixed it within one business day where the Apple store was quoting a two week wait for service. Courteous, professional and quick. I’ll be back should the need arise.

Moe Shirani

Very professional. Fast repair.

Melanie P

Amazing customer service thanks for fixing my phone I will definitely recommend to my friends

Neri Digital Media

Very professional. Unfortunately my laptop was too far gone but their diagnosis and advice was solid.

Gabriel Chiodo

Nice to have a local Apple Customer care center.

Mike

When my hard drive crashed on my MacBook Pro, I called Alary 1st thing in the morning, and had my laptop with them within the hour. By 2pm they called back that the drive was already replaced with a new SDD drive and it was ready for pick up. Price was reasonable, and the same day service was great! Back home I simply booted up and followed Mac's instructions to copy all my files from my time machine backups. Took a good day to get all my files back, but now I'm up and going with a system that is better than new! Thanks for being a life saver!

Judy McCarten

Reliable, prompt and professional (upgraded RAM).

Allison McDonald

I am super happy with my computer performance post service, and the customer service was informative, helpful, and had great safety measure during covid times.

Eirinn M

Highly recommend to anyone with an apple device, took my phone in and within ten minutes the woman at the desk looked over my phone, took my information, and I was able to get an order for a new phone. Staff is friendly, environment is clean, plus they have old apple products on display, which is super cool.

Laurie J Taylor

Alary Technologies implemented an IT Solution for our "Mac" office. Fast, friendly and reliable service. Had us up and running in no time!

Moustafa Naguib

Amazing service and super fast delivery. I highly recommend it for everyone. very fast in responding and resolving the issue.

Alex

Horrible service... Said they would call the next day. It's been a week... I called and they said they wrote the wrong email address... Why couldn't they callbmy phone? Because the number was right. Oh and they tried charging me extra parts and labor.... Total was over 450$ for a BATTERY REPLACEMENT! Order the part myself for $120 comes with the screwdrivers and it's a 20 min job. Notified apple about this and they said sorry...

Alireza Farsi

Don’t even bother going to this place ,I booked an appointment to see a technician and when I was there the person said this is an appointment to drop the phone and they need two days to diagnose the phone .just wast of time

K. D.

Very friendly staff, knowledgeable, my item was fixed within half an hour, would recommend..

Matthew Varlow

I brought both my MacBook with a faulty charging port to Alary, as well as my iPhone which was seemingly bricked and left both times with working devices and having paid absolutely nothing. My MacBook was fixed in a few days and was covered under the apple care plan I had luckily purchased. My iPhone just had a software issue they were able to resolve in just a few hours. No complaints, I will come back here next time.

Rosanne Purnwasie

My Macbook Pro (early 2011 model) suddenly wouldn't boot up and it had a green screen. I did a Google search and found this place. I saw mixed reviews but I thought I would give it a try. I had to book an appointment online which I found convenient and easy to do. I received an email confirmation. I even received a initial assessment from the problem I described. When I arrived, the rep was very nice and he knew exactly what was wrong with the laptop. He explained what I could do to retrieve the information. Although my laptop is obsolete, I felt confident to move forward with extracting the hard drive on my own.

leonard calixte

I just got off the phone with a representative from the company , and just the tone of his voice and way he dealt with my issue at hand ,made me feel very satisfied . i visited the location and received the same treatment! highly recommend.

John

I was amazed how professional they are with solving problems with Apple devices. My iMac crashed and I was scared that it will crash for good till I discovered Alary Technologies. If you have a Apple device that doesn't work, I would definitely recommend this place. I was so happy that they fixed up my iMac!

Marina Osmond

I was really nervous to bring my computer to Alary Technologies because of the bad reviews on google, so I called The Computer Mechanics in Oshawa instead. They directed me back to Alary because I had hard drive issues with my Macbook pro. Alary was great! The technicians took the time to listen to my concerns and work with the things I wanted accomplished. The receptionist was really nice and fun, I had a nice time talking to her and when she could tell I was worried about my computer, she went to double check answers with the technicians. I appreciate the time the receptionist and the technicians put in to re-assure me and they made sure we were on the same page. I also was initially worried about the cost but when I arrived I saw that my bill was about $50 less than the quote they originally gave me. Overall I am happy with the customer service and work they did!

Mat Ouellet

Called Alary to book an appointment to replace my iPhone 6S battery and there was no available appointments for a week. The guy on the phone said that if I was able to drop it off and leave it overnight for 24 hours that he would be able to fix it in-between appointments. I dropped it off on Monday around 3:00pm and it was ready for pick up the next day on Tuesday at 4:45pm. I was quoted to be charged $44 for the replacement battery and ended up getting it for free when the receptionist told me that it was covered under a recall from Apple. Great service.

Chris Kahn

I have yet to bring them a problem they couldn't solve. I have been using mac since my childhood. Consequently I have ancient technology that I needed the harddrives saved off of. Alary was the only place in Durham with the know how to do it. That being only one of the odd hardware problems they have solved for me. Super friendly knowledgeable staff.

Phil Jocz

Excellent service! Received a quick response to my email request. Accurate quote and very quick turnaround. I will recommend to family and friends.

Simran Kaur

They’d really try to rob you if you aren’t careful .

Karen Rivers

I took my very old 2009 27-in iMac to Alary for repair and was very pleased with the results. They were professional, fast and the fee was quite reasonable. Dealing with Alary Tech was refreshing compared to dealing with repair technicians in Toronto where you're treated more like a number than a person.

Rj Jake

they get things done quickly and diagnose problems fairly quick too. the prices are also fair. have not had a problem with them

Daniel Brooks

Sent here by Apple Care. Was able to get an appointment in two days. They completed a battery replacement for a iPhone 6. Dropped phone of, they said it would be ready in an hour. Came back within the hour and it was done. Staff are very polite.

John McArthur

These guys get it. This is as close to an Apple Genius bar experience you are going to get, outside of an Apple store. They are knowledgeable, caring and very thorough. I've had a couple of Macbooks repaired and upgraded here as well as an older iMac, that needed screen work and new memory. I can't recommend them enough.

Deborah da Silva

I had the battery on my iPhone 6 replaced and now the phone is like new without the $1K plus price.

Kevin Livesey

Alary Technologies in Oshawa did an excellent job of preparing my old MacBook Pro for return shipment, as I was trading it in for a new M1 MacBookPro. They were quick at contacting me when the work was completed. They also took an interest into why I wanted the work done, and spent the time informing me about how to set up my new Mac's. once they arrive. They are completely Covid compliant and I felt very safe conversing with the very knowledgeable staff. I have recommended them to other Mac users, because of there excellent service and convient location.

Tony Sheridan

Excellent service, quick and prompt !

Shawn Ragell

Fast and professional service

Todd Murrison

Firstly, I was very happy to hear of a reputable Apple Authorized Service Provider here in Durham Region! And I wasn't disappointed with the quick turnaround service with my 27" iMac, getting it up and running in no time! Prompt, friendly, knowledgable and very reasonable prices!

Julia Guthrie

Called at 9am because my iPhone 6 battery was shot. They got me in at 9:30am and the battery was replaced by 11am. Mere hours before I was to leave on vacation for 10 days! Fantastic service and very friendly staff. Thanks Daniel!! I'll definitely be a repeat customer!!

Michael Coombs Entertainment

Amazing! Very knowledgable and friendly staff. If you have an Apple computer issue, thier the go to place.

Steve Brecht

iPod replacement made quick and painless. Thanks.

Jay King

I had an iPhone with "touch disease" and I read that Apple Canada would repair it for a cost so I went here and told them what I had read, guy in the front goes and talks to his technician and comes back and says he'd never heard of such a thing. So I go back a second time with all the information printed out, so all looked good then technician says that it looks like the screen was replaced and if it wasn't done by an authorized Apple person (it wasn't) then they can't help. After this I made an appointment with the Genius Bar at the Makrville Mall Apple store and they replaced the phone for a cost (like Apple said they would) with no questions!

Mariah Thompson

Professional and honest dealings with this company. They quoted me $200-$700 because my laptop won’t charge and it ended up being $73.

Sherif Sheta

This is the third time I deal with Alary Technologies and every time I walk away feeling that I received more than my money’s worth in value. One of the times I went in for repairs which they would have benefited from, but they recommended against it. They didn’t make money but they made a customer.

Athar Abbas

Service quality was fine, staff is pretty rude though..

Wilma Kulyk

They were fast, efficient, honest and told me exactly what I could do to get my computer up to speed. Friendly Will use their services again.

Cliff Bruton

I received an email from Apple regarding a hard drive replacement program for my MacBook Pro. The appointment link in the email was straight forward. My appointment was boooked with Alary Technologies. They have done work for me in the past. I took my external hard drive with me. They were very accommodating as I requested they backup my computer with the last saved file. The fee for this service was quite reasonable. I would highly recommend Alary Technologies for any Apple related troubleshooting/repairs.

Ian Wilson

I dropped my daughters Macbook Pro off on a Friday afternoon 1 hour before closing. Was told it would be 2 business days for repair to get the new part (new topcase/keyboard) which I thought was reasonable and expected the following Tuesday or Wednesday for completion. Rec'd an email on the Monday at noon indicating the repair was completed. Wow...super fast..fantastic service folks!!! Is so great to have an Apple approved repair business so close to home...no need to drive into Toronto or Markham to get work done and in record time. Thanks again Alary Technologies..well done.

Tristan K

Cool fapple store atmosphere service was fast

Joel Thomas

Fantastic service! I was connected with Alary Technologies when I reached out to Apple for support with my MacBook keyboard. The staff are very friendly and knowledgeable and the wait time was reasonable for the issue to be fixed. Would definitely recommend and go back in the future!

Sharon

Brought my iPhone for repair today and I was surprisingly pleased at the level of service I received. Would definitely return for any further repairs to my Apple products!

Ian Hector

Fast, Courteous, Professional, Good communication with the client, Very satisfied with the contact.

abbey rebecca

Amazing service. My laptop was fixed quickly and everything was explained in a way that I actually understood. The team was very friendly. Hoping I won't need anything else fixed any time soon but if I do I'll be coming back here!

Kelly Stuckless

I had my sons Mac book looked at. I received regular email updates on the status. The turn around time after ordering parts and completing the repair took only 2 days. I will definitely use them again if needed.

erynn mccarthy

Very good! had my phone screen fixed and is as good as new!

Pat Barber

I recently had my I-pad replaced because the battery failed,everyone that I dealt with at Alary was very helpful,professional & had it back to me quickly for the price that was quoted. I would use them again & will tell others about their great service.

I Turbo

Great service, I had my iPhone SE battery replaced. Very quick service took under 1 hour and the staff were very nice. Will go back again for any issues.

Cameron Michie

Brought my MacBook pro in for Apple warranty work, alary team was very knowledgeable and professional. What stood out was they went the extra mile and did extra warrenty work that i wasnt aware had to be done.

Nilesh Shah

I found that my 2011 iMac would not power up. Took the computer to Alary Tech. for diagnosis and was promptly informed that the power supply was defective and would need to be replaced. The technician - Ray - was great to deal with. Thank you very much for the quick repair of my iMac. Best regards, Nilesh Shah

chad topping

Took my iPad Air in last week for warrantee work which was told at the time it was all approved that I would be receiving a replacement iPad Air under warranty a week later I get an email stating that the warrantee has been void do to a slight bend in the casing Which cannot be seen by naked eye They were quick to tell me at the same email that they will be glad to sell me a new iPad same make and same model for $500 I had called Apple myself and talk to A head advisor and he was shocked to hear what happened since then I have received my broken iPad back and Apple is sending me a box to send it straight to them to repair or replace Just a heads up it is easier to call Apple and get them to send you a parcel to ship the Damage Apple product to them then going to a third-party like this place After my experience there I will never be returning back to get any work done here and I will be letting every one know how they conduct their business there

Ahmed Shamy

Very professional and expert team. Within 30 min was able to diagnose the issue and fix it, the phone was dead completely and within mins, works perfect. Thank you Marc and Alary team ????

Rochelle Pereira

Horrible experience!! I went in to get my iPhone 6s battery replaced since there is a special going on where Apple is reducing the replacement cost to $30. I made an appointment in advance but when I went there I was first left waiting for someone to help me. When they did come out they were very rude and unhelpful. They acted like this was the last thing they wanted to be doing. When he was checking my phone he immediately said that my phone was "bent" noticeably. He then said he would take it to his technician and show him. Not even 30 seconds later he comes out and simply says that the technician refuses to repair the phone because it is deformed and the only way is to replace the entire unit. So I left and ended up going to an actual Apple Store and they replaced it without any problems or questions. Alary technologies was either too lazy to want to repair my phone given the discounted price or they were trying to get me to spend an enormous amount of money to replace the entire unit of my phone when it was NOT needed. Worst place, very unprofessional! Never going back there again. Rather drive 30 min to the closest Apple store than go to this rip off!

Harris Mohammadi

Started off good with a friendly receptionist but didn't get the help I was looking for. I made an appointment with Alary Technologies through Apple because my apple monitor wasn't connecting to my MacBook which has never happen before. I was told that they can connect my MacBook with one of their monitors to see if the problem was with the MacBook, the cable or the monitor. After bring told that I would have to leave my laptop with them and will be able to pick it up the next day I ask them if they can just connect my MacBook to one of there monitors to see if i just need a new cable, and the receptionist said they can't since my MacBook would have to go in to the end of the queue. I found this to be kind of Ironic when I saw signs all over the store stating "Apple Prime Service Provider" and "premium service" when they said no to my small request that would takes less than 1-2 minutes. Not to mention if I when to an Apple store they would have just let me connect it to one of the display monitors. After leaving the store I went to Canada Computer ask them if I can use one of the store cables to connect my MacBook to my monitor they helped me out and all I needed was a new cable. I don't plan on using this authorized apple service provider in the future.

Soroush Vahdati-Shams

The service here was exceptional! Got a battery replacement done here by booking the appointment through Apple. They took my phone in on time and had it done in an hour. Staff were incredibly friendly! Would definitely come here again for any of my Apple service needs! Highly recommend coming here!

diana maraj

Alary Technologies is a great place if your looking to bring in your apple products for assessment or correction. Its convenient for those living in Durham Region and their service is very quick and professional. I was a little hesitant coming here at first because it wasn't apple store itself but you have nothing to worry about. Alary is a certified apple service provider and they are safe and reliable.

Mai Revues

It's 2018 in a modern country and this shop does not have accessible pathway for people who have physical limitations. Beware that the only way to get here is by stairs. Forget about getting help if you are incapable of taking the stairs. I came here in person yesterday to inquire for my parents, but realized it's not accessible for them. I didn't bother coming up.

Kevin Whyte

These people went out of their way to repair my phone in an hour. Will definitely return and tell everyone I know. Thank you.

Cadence M

Extremely friendly, quick and professional service. Highly recommend !

Andrea Reddy

I was referred to this location by Apple for an ongoing call quality issue with my brand new iPhone 11 pro. The reception asked a couple of questions, then took the phone to another room where a "technician" would look at the phone. Not once did the technician come out to talk to me. He ran "some tests" and found the phone to be in working order. No-one looked at notes from Apple, no-one asked me any further questions....if your issue is not simple, do not bring the phone to this location. I feel sorry for the reception, she seems to deal with most of the backlash from unhappy clients. Myself included, I do apologize to the reception for my attitude toward the end of the interaction. Frustration got the better of me.

Leanne K.

Both people I interacted with at this location were extremely friendly, professional, and answered all of my (many) questions. Service was super quick and they were very accommodating when I was deciding which route to go to solve the problem they identified. Really happy with their service quality and speed!

Brian Dunford

I had problems with my iMac desktop and took it in to leave it for repair. The technician Ray had a look at it before I left and 1 hour later, my machine was fixed and I was able to take it home with me. Now that's service! Ray was understanding and asked the right questions so he would have some idea as to what might be wrong. As I am one who needs to be talked to in layman's terms, he did just that and explained what was wrong and what he did to fix it. This was the second time I had Ray help me out and I will always request his help if needed again (which of course I hope not). There is no question in my mind that Alary is THE place to go for Apple equipment repairs. Why not when they are so good.

Jason (Jason B Rmx)

Great group of people. They repaired an old Thunderbolt display I found in my storage unit and brought it back to life. I'll definitely take my APPLE business there again!

Monique Lefebvre

Excellent service!! Quick diagnosis, returned phone at promised time, issue resolved! Love that they are located in Oshawa! Friendly and great service!

KennyD

Great service and welcoming!!!

Art Wood

I have been to Alary a few times. They are very professional and always fix my computer/phone in a timely matter

Merick Zaphiro

Very good experience, knowledgeable, obviously very experienced and helpful service technician. Yes, people of Durham and Toronto, this place is worth coming to!

Trevor Brown

Inquired about a certain service required, received a response in a timely manner. Did not use that business. Maybe in the future when I'm in town.

Linda Last

Although they couldn't recover my data on my MacBook Pro, they provided very efficient and quick service to install a new hard drive. I think they price was fair as well. Will be keeping their number on file in case I run into any other "Apple" issues.

B May

The team at Alary Technologies is amazing. Great customer service and very professional. Booking the repair was quick and easy. When I dropped off my computer, it had a bunch of issues. They clearly explained the evaluation and repair process, then gave me an estimated repair date. When I got my computer back, it felt like it was brand new. Thank you!!

S Raveen

Excellent service, fixed my Mac Book Pro in 1 business day. Prompt and professional service.

Bradley - MaryLou Dove

Had to drop off phone for battery replacement. Was told it would take an hour and what cost was up front. I found the cost reasonable and the phone was ready in an hour. Staff was very friendly and professional.

Sean Wu

Excellent service!! it doesn't matter if you have warranty or not, he performs the diagnosis for free!! also provides the professional advice on your broken macbook! I drove from Toronto to find this store and it didn't let me down!! totally worth of the time.

Nicole Montgomery

Brought my Mac cable and block in to be serviced. My cable was sent just fine. When I went to pick up my charger they gave me my same power block back with a new cable. They said I didn't pick up the block in time so they had to send it back. When I got home my block wasn't working. I called Alaray and they changed their story and said I didn't even give them a block, just a cable.They also hung up on me. Don't bother with these guys. Just go to Apple. UPDATE: a corporate company that claims to be professional is lying to cover themselves by saying I hung up. Get it together. Apple sent me one directly to my house free of charge this morning no questions asked. DONT WASTE YOUR TIME DURHAM REGION.

Josh Patterson

Amazing place

Peter Poter

In Durham Area this is The "Best place to service your Mac. Super Friendly and ! very helpful and knowledgeable!" .