Reviews of TRG Computer Solutions (Computer Repair)

Karin Kloosterman

Go to the official Mac store and wait for a week. This company gives same day service.

Nathan Nisbet

Fast and friendly service.

GoGetter Marketing

The guys at the Apple store recommended that I check these guys out. I needed to replace my hard drive. The staff are super nice and friendly. They did a great job with my MacBook and they worked really fast. Also, their prices are very reasonable. Great experience!

Dash Ilmi

Helped me big time remove my stripped screws on my MacBook Pro laptop. Highly recommend for all your Apple repairs!!

Emilie Ruecker

Amazing staff, amazing service. Brought my Mac in because of a noisy fan and they not only cleaned it, they also caught other issues which I was not aware of and fought Apple to cover it. When I received my Mac back it was like getting a completely new computer: clean, running smoothly, and no more noisy fan. Could not recommend these guys more!

Lisa Mariani

Great service. Employess very knowledgeable and helpful.

John de Guerto

Has never disappointed me. I've taken all of my Apple services need to them.

Ingrid McClelland

My first experience with TRG was when my Mac desktop needed a new hard drive. They diagnosed it quickly and repaired quickly and it was nice to have an Apple authorized retailer near my home. My second experience with TRG was when my daughter's phone suddenly stopped working. They worked tirelessly to diagnose the problem and in the end, even though it couldn't be repaired, they spent a lot of time trying to recover the data and transfer it to her new phone. I really appreciate their friendly attitude and the fact that I don't need to go to the mall and make an appointment at an Apple Store to have my products serviced.

Howard Green

These guys saved my bacon. I spent a week trying to resolve an issue with my 6 year old iMac.These guys found and resolved the problem within 2 days. They kept me up to date on the progress of the repairs and the costs. Very professional. Great experience. Thank You.

Cadence Ip

So thankful for John and Mike! They were very helpful and quick with fixing my computer. I brought in my MacBook Air to be looked at after I had spilled some coffee all over the keyboard. About two hours after I had left the store, my laptop was already ready for pickup. Thanks again guys!

Jessica Hornung

The staff are very helpful and knowledgeable :)

Info Account

Can't say enough about the customer service, it is above and beyond anything I have ever experienced. Keep up the good work!

Dan Martin

Excellent service!

Lester Moseley

My sons MacBooks are from 2013. I’ve taken both over the years for repairs and it’s been fast turnaround and fair price. Worth the drive .

Fed Flan-ders

Very helpful and knowledgeable.

Tommy “TYYZ”

Service was great and swift, took an hour only to get my iPhone battery replaced. Mike was polite and helpful.

Anna “Ania” Derbis

Simple to the point service, always have the answer for all my Apple product questions. Quick service time and great communication as well.

Herb Goltz

Excellent service-- fixed a gummed up USB-C port on my daughter's Mac on the spot and didn't charge me! Support this local business!

Derek Wax

Amazing job, Mike and John came highly recommended from the Apple Store in Newmarket. I had my hard drive die on my 27" iMac and Mike was able to save all my data and restore it to a new drive, and in the process saved my marriage as my wife would have for sure have divorced me if all her data was lost. Thanks guys, great work, very professional and amazing prices! 5 stars does not say enough! For sure I will return for all our Apple service needs!

Dena Farsad

I'm quite careful clicking on pop-ups, but I guess this time I wasn't. I downloaded malware, and tried various ways to remedy the problem myself. When I couldn't delete the malware, I reached out to TRG Computer Solutions, because they're an authorized Apple problem fixer. The staff was really helpful right off the bat, they told me to download a free anti-virus/malware program, run it, and if the problem persists to call them back to book an appointment. When I ran the program, several other issues were caught and dealt with, but unfortunately the program couldn't get to the root of the malware I had recently downloaded. So I booked an appointment, and took my computer in. I had prepared myself for the inevitability of formatting my MacBook Air, because I'd be running it for 6 years, and I was ok with deleting everything so I could start fresh. The staff were very helpful and knowledgeable, and we agreed that formatting and reinstalling the iOS would be the best move. So that's what they did. I didn't necessarily need help reinstalling the iOS, but I asked if I could do it at the store, in case I ran into a problem. And they were kind enough to do it for me. The kindest part of all this was that, because I'm a student, I'm financially strapped, they offered to format and reinstall the iOS at no charge! I was, and am very grateful. If I have any other issue with my computer, I'm taking it to TRG, no doubt! I recommend them 100%.

Boz

I can appreciate that we are certainly living in unique times given COVID19 and all but I called TRG a couple times in hopes of booking an appointment based on guidance from Apple. After few attempts I finally got someone live (previously only voicemail). I was a bit caught off guard when someone answered so I asked "is this TRG Computer Solutions?" The gentleman responded "thats what I said when I answered the phone didn't I?" Anyhow, I apologized for missing his greeting and went on to mention that Apple had suggested I book an appointment with TRG to have my keyboard replaced on my macbook. I was literally mid sentence explaining the issue when I was abruptly cut off and told 'we're busy and booking out 1 week for repairs'. Anyhow, it was clear the person answering the phone lacked any semblance of customer service skills so I have chosen to take my business elsewhere.

Dietmar Trillus

I have dealt with these guys for a few years now and they are the best in the business. They are very professional and fast, they know there stuff and are very honest. I now live in Denmark and have not come close to finding anyone as knowledgeable about my apple products as these guys. I will not hesitate to send my computer over seas for them to deal with, that is how good they truly are!

Toni Chahley

Mike and John are unfailingly helpful, regardless of the issue or circumstance. I am self-employed and often run into issues with my computer that I'm not able to solve. These gentlemen are incredibly knowledgeable and always provide sound, honest advice and guidance. They are my go-to for all things Mac-related.

Alan Goizman

I've had my Mac fixed recently and provided top notch service. Reasonably priced as well !

Maureen Munsie

John and Mike at TRG were wonderful to deal with! They were very knowledgeable, helpful, polite and engaging... They did everything they possibly could, quickly and efficiently and now my computer is behaving like new... I am so pleased with my experience at TRG and would highly recommend them..

Andrew Fraser

This place is amazing! I have used them a number of times, I just recently needed a hard drive replaced on my main machine for work asap. They completed the work same day and at a great price. Great service, great prices, great time frames. 5 Stars guys, this is how you run a business.

Isac Lima

Updating my previous review. There was a bit of a misunderstanding and the person who helped me on the first day had to travel for a couple of weeks, hence the slight initial delay in my request. But they called me back as soon as my parts were available, I took the computer in and the upgrade of harddrive and RAM were done in less than 24hrs. Really happy with the experience. By the way, guys, the computer feels awesome. It's like having a new computer. Hahah. And their price was actually lower than the three other places I contacted around Richmond Hill and Markham.

David Bursey

Great knowledgeable staff. A few items on consignment as well as new Apple product. They repair on site as well.

Kenneth Horner

The short version: Took my iMac in for repair at TRG because it was crashing. TRG attributed the crashing to my RAM, which was wrong. This caused me so many issues with Apple and I wasn't able to work for a long time because of it. Long version: My iMac started crashing and I was instructed by Apple Support to bring it in for repair at TRG. I was using 3rd party RAM with my iMac, so I gave them the original iMac RAM and 3rd party RAM to test them both. They contacted me back saying that the machine was perfect with original RAM and the 3rd party RAM was most likely the cause of the issue. I knew this wasn't true because I tested the original RAM with my computer and it crashed... So I take it home, and within 30 minutes of use (with the original RAM) it crashed! In their report they attributed the issue to the 3rd party RAM, which caused me SO MUCH TROUBLE with getting support from Apple. Finally, Apple discovered it was an issue with the harddrive and are sending a replacement. I feel really bad writing a negative review because the people are nice here. At the same time, the incorrect report they sent to Apple and their inability to diagnose the issue really messed me up.

Emily Twiddy

Brought my IPad for battery repair. Excellent customer service and efficient repair. Friendly staff explained everything and were very transparent and patient with the non-technically inclined. Would definitely go back for any future Apple repairs!

Andrea- Marie

Great service John was excellent in repairing my phone very quickly

Dariush

Super helpful and professional. Took my iMac there with a burned lcd. They checked it and connected it to another monitor to show that the lcd is burned. Gave me options to buy a monitor anywhere and save on the cost. Didn’t charge me anything. I tried another monitor and decided to fix my iMac. Went back. They replaced it in a few days. Super happy with the service. Highly recommended. Thank you By the way, very transparent, clearly explained the cost of the parts and labor. Thanks again

Ryan Wu

Went in today for a keyboard fix on my brand new macbook pro, I was expecting to pay and right away they told me I had warranty and everything was covered. I made an appointment thinking it was today and unfortunately it was tomorrow. They still took good care of me and created the work order right away. One of the most honest shops I have been to, and John cares about your business and your product. I hate going to the malls for a fix and this shop will do it all for you. Will be back again Thank You! I'll give an update on the repair once I get the laptop back.

Meg

I had a serious issue with my external hard drive, where the port was broken and I couldn’t retrieve or back up my data. While I was at work, I sent my mother to Apple where I purchased the external drive but was unsuccessful as they do not fix or deal with drives. The fellow who worked at Apple told my mom to take the drive over to TRG in Aurora. When she called to inquire the gentleman who answered the phone - Mike, calmed her down and asked her to bring in the drive to have a look. All in a panick that I would lose my data, she arrived at TRG and was happily greeted by the men working there. John was amazing!!! He first calmed her down and without hesitation explained to her what he was going to do. He opened my drive and tried two methods to save my data. He was very patient and knowledgeable. He explained to my mom what he was doing and was successful in saving ALL my data! The service was quick and very reasonably priced for the excellent service she was provided. My mom and I HIGHLY recommend TRG Computer Solutions. Thank you for saving all my data!

邓晨

(Translated) This Apple authorized repair shop is still very professional, at least better than the repair department of Apple's physical store! (Original) 这家苹果授权的修理店，还是非常专业的，至少比apple实体店的修理部门态度好！

Stephen Forrester

The staff is great. Honest.

Chrystine Adriano

If I could give them more stars, I would. John was awesome to work with and got my computer working good as new! Will definitely recommend them to anyone who has any tech problems!

Adnan M

Fantastic service. Had an issue with my macbook air and they looked after it immediately. Highly recommended for all your mac needs.

Kyle Hatton

Based on other reviews it seems like this is a great business, but in my experience I cannot recommend them. My issue was incorrectly diagnosed multiple times leading to multiple repairs, and after I finally had enough, they were opposed to providing even a partial refund. Instead I was threatened with even more costs if I wanted my computer ficed because they "gave me a deal". My computer is now less functional than when I brought it in. I hope my experience (and it appears that's the case) is an outlier, but overall I felt like they didn't put effort into fixing my computer, and were happy to continue charging me for as many repairs as they could get out of me.

Michele Daniels

Fantastic service!! Had an issue with my macbook pro swelling battery and mouse track pad. John looked after it immediately, with complete confidence. Thanks TRG!!!

Pino Iervasi

Fast and reasonably pricing . Highly recommend!!!

Jessica Pirraglia

I cannot say enough good things about my experience with John and TRG. I came into the store panicked thinking I had lost all of my files, but John was able to completely restore my desktop, including a half written novel, in the matter of minutes. He was friendly, professional, and never made me feel silly or incompetent for not being a tech expert. I had been to two other stores previously who were unable to help me and Apple finally referred me to TRG and thank goodness they did. If you are having any issues with your Mac, this is the place to go. Incredible service and reasonably priced. Would never go anywhere else.

John Stoneman

The very best to deal with. Could not ask for more.

Jamie Mathieson

Having just switched from a PC to a Mac, I booked a service appointment with John, to resolve connection issues between my Mac mini and screen. John, patiently checked out and quickly resolved the issue, assisted me with some set up issues I was having, and I left a much happier person than when I arrived......thank you John!! I highly recommend TRG Computer Solutions as a new Mac user.

Tina Siassi

Amazing staff with exceptional service. They really go above and beyond and offer a great price! Highly recommend this place.

Peter Willis

Rude not helpful asking Specific question just wanted my computer to diagnose. cash grab.......... As you see in there response I got. Wasn't listening it was an 2007 iMac not a MacBook Pro. Wrote me off right away. Surprised by this seeing they were highly recommended by the apple store as the place to go to get more Ram.

Thomas Nemat

Great experience getting our MacBook Pro repaired here. Very professional, pleasant, and helpful staff, especially Mike. Our laptop was kind of working, but had issues and needed a logic board replacement; the Apple Store at Upper Canada Mall wanted to keep it for 5-7 days and refused to offer us any sort of loaner, or let us hold on to it and bring it in when it was our turn. We would be without our main computer for a full WEEK. This was after already waiting a week to even get an appointment, and spending over half an hour in the store during our appointment. TRG on the other hand gave an appointment quickly; Mike took only a few minutes during the appointment, kept it for just 1 day for a diagnosis, then let us take it home while they waited for the part to arrive, then once he had the part we brought it in and it was repaired in 1 day. So we spent a total of 2 separate days without the computer as opposed to a week straight without it if we went with Apple. Thanks TRG! We'll be sure to come to you guys instead of the Apple store next time one of our Macs has an issue.

Agnes R

John is amazing! Computer problem handled efficiently, and professionally!

john fulton

They are simply the best in this area - friendly and competent - I would not go anywhere else - highly recommended.

Riley Thompson

Great service every time

Glen Graham

Mike & John are both exceptional at their jobs. I've used them several times over the past 20 years. What many may not know is both worked at Apple for many years.....and were vital to Apple staff and customers. John, thanks again for resolving my recent problem :)

Adam Figgens

the battery on my macbook pro was swollen and pushing up on the trackpad. They fixed it quickly and on the spot. very friendly and great service. 10/10.

Mudassir Azam

Excellent Service!!!!

Mackenzie K. Lee

Great alternative to apple store.

cxtina

The gentleman there was so friendly and helpful. I needed files off my dead macbook for a trip and he was able to help me out on the spot. I will be forever grateful for them!!

Alla Gelman

Great service!

Riki Yamada

Excellent customer service. John is super patient and explains things clearly to me, who is not computer literate. Fast and efficient service! Highly recommended.

T C

TRG did excellent work from start to finish. I spilled a glass of water on my MacBook and thought for sure I had damaged it. TRG was the only authorized apple service provider I called that could fit me in immediately for servicing. Their rates are great and both people I dealt with at the store were nice to deal with and very experienced. I live 35 minutes away so while really out of the way I would go back if I ever needed servicing again.

samoggi

I was in the Store in OCT 2019 for my second visit, and I again had Prompt, Educated, and Committed Service. The staff was friendly, and attended to all my needs. All My needs were more than met, and I highly recommend TRG for all our precious Mac machines. No worries here! I'll definitely be back.

paris shamsa

My MacBook decided to go crazy and after spending an hour on the phone with apple care they directed me to TRG. I must say going forward I rather just go straight to them than to even bother calling Apple. John was great from the start- super friendly and helpful. They right away reassured me that they can fix my laptop and not to worry about my data getting wiped. They kept me updated with the progress throughout the day and fixed my laptop with no issues. Great customer service! highly recommend.

Jim P

I booked an appointment through Apple on line. When I arrived for my service appointment John @ TRG quickly diagnosed my laptop and replaced needed part quickly. THANK YOU. My go to Apple service center.

M I

Excellent and quick service. TRG went above and beyond to fix my devices and turned them around very quickly. Much better and faster service than the Apple store.

Allison Barker

John and his crew are always kind and professional. They've saved me on several occasions. They also don't look down on those of us who are not exactly tech savvy.

Igor Lepshey

John is very committed to resolve the issue and didn't give up till he make his promise to come true. Highly recommend his service.

Rina Dougherty

Amazing, quick service. Amazing staff. I would go here over the Apple store anyday!

Robert Heron

I have used TRG on 2 occasions now and found them to be knowledgeable, thorough, friendly, and efficient . They have done the work on my two computers in a timely manner. I would highly recommend them to anyone in need of their services.

F RL

Owner is great thanks dude

Nancy EB

TRG has the best customer service! I had done something stupid with my new iPhone from Bell. After numerous calls Bell could not fix the problem so I called TRG. John very patiently worked on my phone until the issue was resolved without making me feel like an idiot! He then followed through and set the new phone up, transferring my files and getting the phone activated, above and beyond what I had come in for. He was cheerful and never made me feel incompetent or rushed. I would highly recommend TRG for their Apple expertise and wonderful customer service - a pleasure to deal with!

Barb Randall

John and Mike are knowledgeable, friendly, and very helpful. Highly recommend their services for Mac users.

Annmarie Burton

Contacted TRG for advice and I had the pleasure of communicating with Dawn.