Reviews of Downtown Computers (Computer Repair)

Cam Malthaner

I don't normally leave reviews, but my interaction here has left me so frustrated I thought it warranted an exception. I brought in an external hard drive that my computer could still recognize and view the folders of, but froze up every time you tried to access any of the files. I thought it would be a simple data recovery problem. They proceeded to then keep my device for four and a half months (not even exaggerating) while providing me zero updates. I had to call multiple times to ask for a status update, and each time I was given next to no information. Eventually, after my persistence, I was given a final update - they've done everything they can and the only option is to send the drive off to a third party that would charge minimum $800. I decided to cut my losses and take my drive home. They wanted to charge me about $60 for the labour involved, which was apparently already a discount. I pointed out that it was pretty steep considering I was getting nothing out of their services, so the price dropped to $45. Annoyed, but understanding that labour costs money, I thought that was it. Then I looked at the invoice. The only attempts they made to recover the data were to try copy and pasting the files, as if I hadn't thought of that stellar idea before bringing it in, and running a recovery software once. I paid $45 for them to try things I could, and did, try myself. Except I had to wait nearly 5 months for them to do it while never once calling to update me. I'm pretty convinced that I was either forgotten about or sent to the bottom of a very long queue, because there's no way that those services take more than a few days. It's also worth noting that when I called at one point about getting a new hard drive to transfer the files onto, I was quoted that a 1TB drive would cost somewhere around $130 (I don't remember the exact figure). This is pretty absurd when you can buy a drive of the same size for under $80 from Amazon, Staples, etc. Absolute robbery.

Dan Sanders

Wonderful knowledgeable staff

Frank JR Skelton

No one could help me. In their defence the person in the phone wasn't a technician.

Ben

Over priced and not a lot of products on hand.

Alex Barnett

Good staff and great repair facility.

Amanda Bolen

Always amazing service! Thank you!

Gene

All new staff, just NOT the same any more

Jesse Barton

I bring my computer here anytime I need it repaired. They are knowledgeable and their pricing is fair. They always fix my problem in a timely fashion and take the time to explain what the problem was. Great group of people. Highly recommended.

Matthew Barnes

Service was very nice, selection appears limited, but I did find what I was looking for here after I was unable to find it at BestBuy. Prices are higher than you would find at big chaing stores.

Linda Hall

Excellent service.

David Toomey

needed a DSL modem they had it within 24 hrs - no one else could help or even understand what I required. thanks

Frances Pirrie

Just bought a new (to me) computer. Great service, good product and reasonable price- Awesome people

Kathryn Heels

Excellent service and doesn't get you to buy something you don't need

Connie Wilson

Excellent! Only place I would take my computer!

Tony Reid

The staff are always patient, knowledgeable and willing to help the helpless. You don't buy a computer here, you buy a relationship that saves you when the electrons get skittish. Highly recommended.

Brian Harris

Good service and advice.

Jeff Gilbert

Downtown Computer has great staff, service, and selection. I have been dealing with them for 10 years and am totally satisfied with the service that I have received from them. Highly recommended for buying computers, and service afterwards. Thanks Downtown Computers.

Todd Winsor

Fixed my computer problem