Reviews of Core 1 - Apple Specialist Store (Computer Repair)

Yomi Osamiluyi

Relatively affordable apple support services. Great location, professional and respectful staff

Samanta Wood

They could improve on their customer service.

Robin Merrill

The customer support here was outstanding. The reps were so attentive and forward thinking. They told me my replacement phone would be 3 days but it came the next day. Setting up the new phone was easy and they ensured everything was up and running before I left. They are my trusted computer and phone people by far!

wendell belonio (wHen)

Small store but knowledgable, friendly staff.

Katie Burton

Great service, fast solutions. Highly recommend!

Alexa brown

Core 1 is probably the worst apple certified store in the GTA. They are literally useless and offer no solutions to any problems you bring to them. I have been in for a variety of issues and they have never been any help, telling me to go to a real apple store or completely replace something that just needed minor repairs. If you live in Oakville and your apple device is broken honestly make the drive to creative technology in Burlington because unlike the staff at core 1 they are actually helpful.

Bruce Norman

Core 1 staff is helpful and effective. Matt Fisher is knowledgeable and a good communicator. He explains technical issues in plain and understandable language. Thanks for your support.

Kevin Dekker

Very helpful and friendly. Thanks!

Lauren Jarman

I normally never write reviews, but I have been to this store several times in the past few years, and I am so grateful for how amazing the service is at Core1.I came in last week because my MacAir was down to only 20 GB of storage, and I wasn't sure why I had so little, I unfortunately cannot remember the name of the gentleman who helped me, but he showed me how to clear space, recommended an external hard drive, and with that I now over 60GB free. I cannot give enough praise to this store, the customer service and support is always amazing and helpful.

Ruth F

Was having trouble with my Iphone and I brought it in here. The staff member I had was great, so friendly. He had it up and running again in a matter of minutes.

Tejvir Bimb

Don't go here for repairs. This store isn't a viable alternative to an actual Apple Store. I visited and they advised they would charge approximately $100 for a repair because although my device was under warranty, they said hardware damage would cost me money. Took my device to Apple Square One instead, presented them with the same problem and they fixed it for no cost. I don't have any personal experience purchasing from this store, but while I was in and inquiring about repairs, a senior gentleman was in the midst of purchasing an iMac. He just needed a normal PC for light daily use, but the sales rep somehow convinced him to get a higher-end iMac in case he'd be using it for advanced media-editing software the gentleman had never heard of.

Adrienne Henderson

Excellent service. Knowledgable staff. Very happy with my time spent there. Will definitely go back again!

Borna Mofid

Purchased items and even with their return policy mentioned that they won’t return a product because it was opened even though product was in perfect condition. DONT BUY just drive to Mapleview and get it from Apple store

Tom Edge

It's better to write something to ripoff report These complaints are serious issue This place is fake Apple Mac Store

Hector Henry

They are good would recommend.

Abhee Hewamadduma

Absolutely terrible customer service. I had texted them and let them know my camera was not working and that it is under warranty. They had let me know to get my screen fixed first. I had let them know the screen has nothing to do with the back camera. They said it did not matter and the screen would have to be replaced. I understood and took my phone in. Once I walked in the older gentlemen was extremely rude by saying I have been texting them all day and that I should know the screen needs to be fixed. He was rolling his eyes and being extremely disrespectful even though I was being super nice. After dropping off the phone they said the phone needs to be sent to Apple and gave me 0 reason as to why. They had told me the turn around time was 2 days max but got the phone a week later. I got the phone with no sim card and they never told me to take it out. It was such an inconvenience to go and get a new sim card when they never advised me to do so. I would recommend going to an apple store as apple is known for their amazing customer service and this store gives them a bad name. No customer should feel disrespected like I was.

SweetPotato Sauce

They charge high rates for replacing parts only and they do not fix they only replace. Very poor knowledge regretting paying them $100 for only diagnosis for my Mac extremely disappointed.

Andrew M

Unfriendly customer service.

Alan C

Service was impeccable, highly recommend them!

The Salon Life

I had a small issue with an item I recently purchased. Without any problems the guys made a quick exchange. They were super nice and helpful and even ran a diagnostic on my phone to see what the issue could be couple days ago (I didn’t buy my iPhone there). I definately recommend Core 1! Ps. They even had a treat for my dog! You have a customer for life guys :) Thank you!!

Fatima Altaf

Great third party Apple authorized retailer. Staff is knowledgeable about Apple products and know their stuff. They also do phone screen protector installations - you have to purchase the screen protector and they’ll professionally install it so you save the hassle of figuring out how to get out those annoying air bubbles.

Sayincraft Studios

Had my battery replaced on my Iphone 6 recently under apples old phone battery deal at Core 1, and was pleased with the initial service. Afterwards though, my phone slowly began to click at the bottom right and it was very annoying as I knew it was the screen coming out. A few google searches later I learned it was from having the phone opened and needed to be "reseated". I emailed them asking if they could fix it, and they told me to come in. I went in, they recognized my problem, fixed it, and returned it to me all under 10 minutes at no charge, and now the phone feels solid! I see mixed reviews on customer service, but I had no issue with anyone, or the service. (The speedy, cost free fix cancels out the clicking issue as it seems to be common anyway.) Thanks!

Deb Dubbeld

My son and I went in to drop off for diagnostics as we were experiencing difficulties powering up.Matt (Ithink)spent the time explaining how to fix issue ourselves without having to drop off and the added expense. Will return for any other future issues with all our apple products we have in house Well done

Sloan Prescott

Great service

Samantha Hutchison

Always super helpful! love going to this place.

Becca S

amazing, fast and efficient help! these people really know their stuff, and will really do anything to help you out!!

Ljb

Great place, friendly and knowledgeable staff and excellent service.

Christopher Fortin

Knowledgeable and Friendly

Horqque Official

By great service!!!

Ludi Habs

We purchased two MacBook Air laptops and a printer from Core 1 after almost ten years service from an ancient iMac and an older MacBook. Matt Fisher set up the system at our house as part of Core's Concierge service and set up communication among all our Apple Devices, including an iPad and two iPhones. Matt's expertise and his willingness to explain all the aspects of the newer operating system was greatly appreciated. Even when the transfer of older data from the iMac to one of the newer laptops was incomplete, it just meant a quick trip to Core to have all the issues rectified. Matt's expertise with these products was impressive and his willingness to continue to help if issues raised themselves in the future is well appreciated. And Core is practically within walking distance. What more could one ask? He even took all our old devices away as part of Apple's recycling programme, including some original Apple laptops from the early 90s and two iPhones. Great service and highly recommended.

Falgune Dusara

Fantastic customer service! I had issue with my macbook and they resolved within quickly. i couldn't be happier with their services.

Ashitha Placid

I'm an ex employee of Core 1. Upon my resignation, I was not paid the complete wages and I have to say this is a company with zero ethics, customer loyalty. The manager Nathaniel won't reply back if you ask salary and I'm forced to file a lawsuit against them. Don't ever visit this place. Filled with cunning, money minded and unprofessional people.

David Bowman

To all the moaners and complainers who write stupid and unfair reviews why not read how you are treated in an Apple store. These guys at Core 1 are hard working independent business people who care. You want arrogant and disrespectful service try the Genius Bar at any Apple store. I have been using Mac’s for 15 years and Apple no longer support their products like they used to. Cut these guys some slack, they are doing a GREAT JOB. The LCD screen on my 5 month 13" old Mac Book Air STOPPED WORKING. I got jerked around by the Burlington Apple store and was looking at driving to either Square One or Sherway Gardens to deal with an Apple corporate store. I took the computer to Core 1 Monday morning and the following day they called and said that the screen was replaced under warranty. The difference between CORE 1 and the Genius Bar Circus found at most Apple stores is that is an owner operated business located in downtown Oakville with excellent staff who really care. These people care about their customers and their reputation. This is my second experience with CORE1 and they impressed me both times. HIGHLY RECOMMENDED!!

Barry Delong

I have always had great service from Core 1. Would recommend this Apple Service Provider.

Sarah Gabriel

Although the problem was not resolved, the staff were caring, knowledge and kind. I will be returning to the store tomorrow to have my iPhone shipped for repairs instead of going to Apple in Yorkdale because it’s much less chaotic and more personal at Core1. I would highly recommend this place.

Alan Stephens

Excellent and efficient customer service. Quick repairs and expert advice.

Dan Bradley

I was really impressed by the quality of the service the the willingness of the staff to go way beyond what was expected. You won’t find an Apple store more convenient to downtown Oakville, and the prices are indistinguishable, so why go through the trouble of going to a mall?

Akrit Michael

Easy handoff.

Manuel darosa

Good

Jana Pivrnec

Very good store I am coming there from Mississauga with my Apple I phone “ problems” and all the Apple Specialists are always very knowledgeable and helpful It is very clean, nice and fun store ... it is definitely worth to drive to this very special Apple store. Thank you Jana Pivrnec

Meg Kirkpatrick

I recently purchased a refurbished macbook pro here and it is wonderful. The screen was a little loose, however when I brought it in, they fully replaced the screen at no cost as it was covered by their warranty. The customer service at Core1 is great and the staff are happy to help!

George H. C. Vinall

Went to CORE 1 with problems with my iPhone. They were most helpful. Now it works properly.

PuckerFunk TV

I once took a 6 month old mac book to these guys that had a cracked screen and asked them to simply put a new one in it. First they told me that the screen would be a whopping $1100 to replace and then they told me that a repair was pointless anyways because my mother board was "fried" and that I would have to buy a whole new $3000 laptop that they would be happy to sell me right away. Go figure. Knowing full well that there was nothing wrong with my mother board I said "thanks but no thanks" so when I went in to get my laptop back they nailed me with a $107 ($95 + tax) "diagnostic fee" just to get my computer back. They basically charged me $107 just to make up a fake mother board story to try and sell me a brand new computer and tell me something that I had told them was wrong with my computer in the first place when I walked in and said "my screen is broken". I immediately took my computer to another local repair shop and they told me that there was absolutely nothing wrong with my mother board, for FREE I might add, and then they installed a brand new screen for $200 TAX IN. Now I know some might say "well it wasn't an authorized mac repair centre yadda yadda yadda" To them I say this: This was well over a year ago and the screen and motherboard have been working just fine ever since and I did not have to buy another $3000 computer as a result of some DISHONEST and INACCURATE diagnostic on the part of Core 1. So much for "authorized repair centre" meaning anything, it doesn't. Take your hard earned money and go elsewhere trust me. Also it pays to call around to other shops and get prices on computer work before taking your machine anywhere. For example Core 1 charges $107 just to simply download your data from one hard drive to another whereas other independent places in town charge only $25. I could go on about their steep prices and how I was quoted $550 by Core 1 (I didn't know they had moved and changed their name at the time or I would have never gone there for a quote) on a repair that another place in town did for $250 with the same parts but I will spare Core 1 any further shame and embarrassment.

Babith George

Apple phone support recommended Core 1 to repair my Macbook Pro using genuine apple parts. Core 1 folks did a great job, exceeding my expectations. Thanks guys!

Kevin Faria

Great store very nice layout. Very friendly & Knowledgeable staff. Matt was awesome we went it with a messed up imac 2009 model and left with a smile on our face.

Curtis Lush

My iPhone was acting really weird and the touch screen wasn't working. They were able to help me diagnose my issues and gave me all my options of how to move forward. They provided me a loaner phone while the work was being done on my phone. My favorite part was I never needed an appointment and I never had to wait long. Don't think I will be going back to the apple store any time soon with this place down the street.

Claudia Ruthmann

Great service. Knowledgeable. Bought various equipment from them never disappointed me.

Emily Lauren Dick

Great service for any level of Apple user. My dad (new to Apple) used them and was very happy so I came in and they did an amazing job upgrading my hard drive. As a professional photographer I need my computer working fast and efficiently. This update has changed my workflow for the better. Highly recommended!

Alan Forde

Super repair, thanks everyone. Quick too! New HD and the extra memory made the old beast run sweet again.

Paul Visser

Quick friendly and competent!! BTW, can't do 5 Stars... nobody is perfect..excellent yes....???? ...

Link1Skyfan

This place was really fast even with the whole pandemic, they were quick with letting me know prehand what to drop off and how. They also did a really good job on the repairs, my laptop feels basically brand new.

Matthew Murchison

Nice staff, makes me want an apple store.

Rafa A.

Every time you go they have time for you ! The best in Oakville, Great People Great products !!!! Too

PATRICIA MORRISON

I've had excellent service on both occasions my iPhone needed repairs. I highly recommend

Timothy Pryce Jones

They're okay...Not a big student discount but on normal pricing they'll match apple on everything....

Sebastian Castro

Prices are much higher than in other places... Bought a 5TB External Drive recently and paid $320.-, but on Amazon.ca, newegg.ca and other sells for $220.- Their store is nice, but not worst the mark up.

Don Juan

Went to the store on June 13, 2015. Staff are not so attentive and helpful to customers. Just took advantage of their sale for ipad mini and left the store. Not the greatest experience in customer service. However, store layout is good.

Liu Xiang

Expert and prompt service. Price is reasonable.Staff is friendly.Will recommend.

Angela Barclay

Excellent customer service and they were able to replace the screen on my 2015 Macbook Pro for free!!!

Pedro Cardoso Is MrTechie!

I can't say enough about the staff and service at Core 1. I came to them with a 2016 macbook pro where the butterfly keyboard had essentially self-destructed and they were able to orchestrate a repair for me that exceeded my expectations of service excellence. The fact that this machine was a daily driver for me in my job was not lost on the staff, and leveraging their "jump the queue" service, I was able to get my macbook pro back, and essentially like a new machine within 24 hours. The communication and dedication to customer satisfaction was refreshing and, being in the service industry myself, was something that resonated with me as a customer and as a delivery professional. Thank you Core 1. You guys *Rock* and clearly this is a #GreatPlaceToWork to encourage such a dedicated and customer-focused work ethic. Thanks for being #SuperHeroes folks. Keep #MakingItWork!

Linda Thompson

I went in for service on my laptop last week. They told me it was a warranty battery problem, fixed it up in a day! Great service delivered with a smile! I was very glad not to have to go to a big mall to an Apple store during covid.

Prawat Laosomboon

Horrible service! I brought Mac into this store with hope that they can help fixing it.which after a day that call me to pick it up which they can't fix it but they still charge me for diagnostic for 107 dollars, man! they dont fix anything. they don't know about service.they only look for ripping people off. terrible! !!!!! I would never go back to this store.they're not professional. I couldn't even give any star.... terrible

Shatter Blaster

Do not go here they broke my screen and I had to go to Apple to get it repaired right. These guys are the worst ever!

Kate Neufeld

Great experience with Matt and the staff here. They quickly and efficiently figured out what the problem was with my phone and were able to offer great advice. I also saw them deal with a variety of other issues with tact, and competence. I highly suggest them!

fabio scardino

I called to know if it was an authorized apple center, because the screen while working at a certain point was cracked internally, he replied to yes and slamming the computer to see, arrogant and incompetent staff, after various Discussions and affirmation the computer it's not cover to apple care he give a quote for $99 tsg labor and $661.33 screen replacement, After this bad experience with this store I called apple care and the support center immediately reported that Core 1 is not an Apple center and I have to go to the Apple Store at Mapleview, they immediately retired the laptop under warranty for replacing the screen, After I request information about what the screen would cost if it was not in warranty, it was $ 516 . For all issue i suggest go to apple Store Core 1 It's very Bad store

Carmen Lombardi

Very unprofessional and disorganized. Poor customer service. I will never go back.

Elena I.

Josh and Matt are incredible. So kind, considerate, understanding and helpful - huge shout out to them and the whole Core 1 team for helping me urgently this Sunday!

Franklin Madison

They know what they are doing, its like visiting a better Apple Store. Great and knowledgeable staff. If you are lucky they will remember you.

Sammy Al Hashemi

Rip you off eh

Deepak C J

Result: A better behaving phone that holds charge for long.

Gilles Levesque

Stay away from Core1 Oakville for any computer repairs!!! I brought in my iMac (late2012) because it was making a loud rattling noise. I suspected it was the fan and asked them to check it out. A few days later (!) I got a call saying my 1TB OEM hard drive was making the noise and was failing, and they suggested I install a 1TB SSD drive for $499 plus parts & labour = total $800. I brought the machine home, only to boot it up and hear the exact same loud rattling noise again. I brought the computer back to them, and they found the fan was rattling this time, as I had originally suggested. It was in fact the only other "moving part"! They didn't charge me for the $50 fan replacement, which fixed the problem by the way, but offered no compensation for having wrongly diagnosed that my hard drive was failing in the first place. Only after a tough conversation with the technician and a store manager, did they offer a $60 credit (!) for my troubles and frustrations. I was only annoyed even more when I got home and found the installed Kingston Digital A400 SSD 960GB SATA 3 2.5” Solid State Drive SA400S37/960G - SSD 1TB drive to be worth only about $140 on Amazon.ca and other canadian websites. Core1 lied to me about the required repairs, and was not even honest enough to own up to their mistakes and offer me a better compensation on an overly expensive "unnecessary" repair. They may appear friendly, but their technicians seem not adequate, and their customer service certainly lacks in care for their customers.

JR @ WAG

Love this place! Friendly, speedy service, a comprehensive selection of Apple and quality third-party accessories - and if they *don't* have something, they suggest somewhere that would have what you need. Much prefer Core1 to the Apple Store. They represent the brand very well!

Stacey McCoy

Brought my 2011 MacBook Pro in when it was being temperamental. The staff spent an hour with me troubleshooting and got things working much better. Zero wait, friendly, helpful. Will give them my business when I eventually retire the machine, for sure. Highly recommended.

Erika Olivera

When my MacBook pro shut down out of no where I called apple support to see what could I do about it, we came to the conclusion thst I had to bring it in to a store. They guy on the phone told me that besides genus bars they also have apple specialist in certain stores around the city. I came across Core 1 because I wanted the next available appointment. I made my appointment and before driving I decided to call and find out if i was going to the right place and if I was going to be changed for just taking a look at that was wrong with my laptop. The guy on the phone from Core 1 said that they don't charge for test and diagnose, but after doing so if the computer needs part replacement we will talk about prices then. My partner and I drove for 45 minutes to get to this store and the guy at the desk wanted to charge me $100 for the test plus part upfront. I mentioned that I had called about an hour ago and spoke with a gentlemen about my situation and the guy said that he couldn't help me. So my partner and I left the store unsatisfied and disappointed. Later that week we took my computer to Sherway Gardens Apple store and they told me what was wrong with my laptop and I didn't pay a penny.

Tania Mungo

The customer service is amazing, they always go above and beyond to help their clients.

Jaime Bon

The absolute best experience I have had at an apple affiliate, or apple store yet. I brought my MacBook 13' Pro laptop in for repair due to a cracked screen as well as underlying keyboard damage and battery replacement. It was quite a lot of work and the wonderful staff at Core1 had my laptop back to me within the 7-10 business days that they had promised. They kept in touch with me throughout the whole process, notifying me what was being done and then they sent me an invoice at the very end before I went in to pick it up. The laptop was better than new when I received it back, with everything 100% fixed. Matt and Jack were great to work with and seriously made such a stressful and overwhelming problem extremely manageable. I will be back to purchase all computer products, and or receive any computer/phone help from Core1 again. 10/10 recommend.

Pete Billings

Great experience with Matt from Core 1. Communication was a key factor in dealing with Matt as well. Once my iPhone was in their hands, the turnaround was just as fast as the communication. By the time I got home from dropping it off, they emailed me to tell me it was ready for pick up. Would definitely recommend Core 1 as a go-to for all things Apple related.

Usha Samuel

Great experience I would recommend the store for any Mac issues Recommend them as a great go to place Usha

Daniel Berry

Took my Airpods Pro in due to microphone failure. They quickly resolved the issue for me, however the replacement part was not functioning. They were able to contact Apple, who sent me a brand new pair of Airpods and a new charging case 3 days earlier than expected! Great service, 11/10

Connor McBrine-Ellis

Really nicely designed store, great service, great location!

George Oliver

Very excellent service

Timothy White

I, and my family, have dealt with them many times for both purchases and repairs. I have always been pleased with their level of knowledge and service. It's the store I recommend to other Mac users if they ask me about Apple product sales or service.

Scott

repair that my friend got done at the mall took 2 weeks while I got the same repair to my macbook in 2 days. very professional very quick and super easy to deal with

Abdul Qayyum

Apple specialist shop in downtown Oakville, good customer service. If you are bringing in someone else phone, make sure you know their Apple ID and password as they need it to run diagnostics on phone. Overall good experience, will recommend

Cathy C.

Sales staff were very knowledgable, professional and friendly. Price quoted for repair was fair and service was completed on time. Will highly recommend to family and friends.

Kate Koppe

I love this place. They fixed my problem so quickly, were super helpful, and very kind!! 10/10 would recommend.

Morvarid M Faridan

if you want to get a real service, I suggest to not waste your time and go to real apple store in Sherway garden and get your device fix right away. I was waiting for almost 90 min and after all they couldn't solve my phone issue and I have to go to sherway garden after all!?!!! what a waste of time......

Tania Gasparotto

It’s been a challenging time for all of us during this Covid-19, social distancing time as a lot of stores are not open. As a parent, the online learning process has been a new journey. When my daughter's Mac laptop started having issues, I was hesitant on what my options were. I had used Core1 in the past and decided to inquire. They were read to help! As in the past, the service was easy and incredible. Core1 offers an online drop-off/pick-up appointment scheduling service that was very easy to navigate. Staff were extremely friendly and helpful. Communication between myself and staff was efficient and given I’m not tech savvy, it was easy to understand, as they were able to answer all of my questions and let me know what the issue was before proceeding to repair the laptop. Worried about time, given the circumstances we are facing, my daughter's laptop was fixed within a reasonable amount period. Further to that, I checked the courier service for return, as I live in Mississauga and the store is in Oakville, and they returned my laptop to me (front door drop-off), for free, the day it was ready for pick up. I really love this store and would highly recommend it for all your tech needs!

Marie-Philippe

The team here is AWESOME! Great service, very honest and super helpful. I highly recommend going to them for Apple product. You can trust them 100% and they will give you the best service ever. Thanks for everything, Core 1!

Jenelle Gwyllt-Smith

Was a great overall experience as per usual. I came in with a screen issue and they were able to mend the issue within the hour. I feel as if I'm able to approach them with any questions and are more than willing to help me find the best solution. This is the second time being within the store, and it won't be the last considering I'm only tech savvy to a certain extent.

Ali Aliakbari

They very helpful. I went there 3 times for my iPhones’ technical issues and they help and guide me very well and professionally....

Bushra Jawed

ABSOLUTELY BUNCH OF UNPROFESSIONAL UNRELIABLE TEAM WORKS HERE DO NOT TRUST THEM HORRIBLE SERVICE DISAPPOINTED! YES I BOUGHT 5 AND CALLED IN THE NEXT DAY ASKING IF YOU HAD MORE AND I WAS GIVEN THE RESPONSE " YES ". I HAD CLEARLY STATED I WAS THERE YESTERDAY AND HOW MANY I HAD PURCHASED !! YOU SHOULD'VE BEEN PROFESSIONAL ENOUGH TO BE HONEST TO YOUR CUSTOMER RATHER THAN GIVING ME ATTITUDE AND STATING "WE SOLD OUT" .. OH YES YOU DEFINITELY SOLD OUT IN 30 MINUTES!!! NO WONDER YOU HAVE SUCH BAD REVIEWS ! PS: THE LIES CONTINUE DOWN BELOW. I WAS GIVEN THE ANSWER " WE HAD CUSTOMERS HERE SO WE SOLD OUT" NO EXPLANATIONS WERE PROVIDED AND NO APOLOGIES WERE SAID. SO PLEASE BE HONEST EVEN WHEN YOU WRITE BACK TO A REVIEW !! AGAIN DO NOT TRUST CORE1 AND ITS UNPROFESSIONAL TEAM !!!

David Roy

Great service. Thanks Adrian! Detailed and knowledgeable on Apple I will definitely be returning! Thanks for the support an solutions!

Shiv Chandrachary

I went over to Core1 when my MacBook Pro's display went black all of a sudden. The customer service specialist, Adam was very friendly and understood the problem right away. After some diagnostics, he decided to check my laptop in for further investigation. Core1 tech specialists realized this was the leading display issue for this series of MBPs and they were able to order a new display from Apple and get it fixed in just 3 days. They even got the service fee covered from Apple which otherwise would be $100. I am very pleased by the service and genuinity upfront. I walked out of the store with a new display and paying zero cents!

Azizah Asgarali

What a lifesaver this team has been! A little bit of a pain to get to at the moment because of construction but worth it. Store is clean and COVID precautions are simple and easy to work with. A small but interesting selection of Apple accessories (i.e. I found a keyboard protector I really needed!). Had iPhone 8+ and MBP 13" Early 2015 battery replacements - very fast, very efficient, communication and estimates were fast and clear. Wonderful folks in store. Much appreciated.

Russell Brake

I confess I am a regular visitor with a myriad of questions , not many of which seem to cost me money. Only once in my 5 years of experience have I been disappointed and then only slightly some 3 or 4 years ago! I consider them to be super professional and willing to offer advice in a helpful and respectful manner

Broxsta B

I made an appointment for a repair (under warranty) for my Macbook Air. I arrived on time, paid for parking on Lakeshore and went inside. The employee took the laptop inside and said his technician does not think this is a problem and I should take it to an actual Apple store and they should fix it? What's the difference between an Apple store and here? I already made an appointment 2 days before, drove here, PAID for parking for nothing. Do not waste your time here. Do yourself the favour and go into an actual Apple store.

Bill Nelson

Great service on Apple MacBook and IMac repairs. Have taken severals of my MacBook Pro's and an IMac machine for SSD upgrades, LCD display and Trackpad replacements and Shawn has done each repair flawlessly, and at reasonable rates. Would definitely recommend!

D. Bains (Dale Bains)

Good service, helpful person,

Jacqueline T

So grateful for their knowledge around Apple's Quality Program. They saved me from buying a new keyboard! Very courteous, knowledgable staff. I will buy all my apple products from them in the future.

Jessie Singh

The staff here is wonderful and very helpful. I would definitely recommend skipping the Apple store in the mall and coming here for any questions or help you may have.

Marc Lemieux

(Translated) Always helpful never judgemental !!! (Original) Always helpful never judgemental !!!

Shams Alkari

I had a bad experience at first, but you have to respect a man who can admit to a mistake and apologize, thank you for taking ownership and proceeding with my repair as planned.

Greg McDonald

my second bad experience in 6 months... was charged $400 for a loaner phone repair that costs $170. Staff is inflexible and apathetic.Total rip off

Mister Luxu

Took my macbook 2015 for free battery replacement, dont know how but i somehow broke both my command keyboard keys and they fixed it for free of charge and didnt say anything about it ???????????? this is what you call real care

Dennis Lee

Apple Store Genius Bar customer service and general quality/knowledge of support staff and technician has been going downhill in recent years. After a few terrible experiences at Square One Apple Store, I booked an appointment here to fix my broken iPhone camera and to get a quote to fix my out of warrenty macbook pro keyboard. Core 1 replaced my iPhone and managed to find an Apple program that replaces my keyboard free of charge. Went beyond my expectations. Great experience throughout. I will be coming here for all my future Apple product problems. I would recommend you avoid Apple Store like a plague if you are able to come here for your Apple support.

Lubin Louis

Staff here are very honest and accommodating. They are also very knowledgeable and were able to give me the right direction.

Louisa Bauman

I was buying a brand new phone privately but wanted to get it verified, so I met the seller at this store. The older guy behind the counter just flat out refused to certify it and he wasn’t polite about it either.

Ankita Kochar

I had an extremely disappointing experience at Core 1 today. Unfortunately, the second time I was disappointed in a span of less than a month. I wanted to get my Iphone 6 battery replaced under Apple's Out of Warranty Iphone battery replacement programme, after my phone significantly slowed down. I made an appointment for mid Jan. I am based out of Mississauga and the drive to Oakville takes me about 30 mins. I reach the store on time only to receive a call (right when I am outside the store, no kidding there!) that they did not have the battery yet! So essentially, I drove all the way to Oakville only to be told we are pretty bad at inventory management! I did not create a fuss. To their credit, they called me some time back saying they had ordered my battery - yippie! So I went into the store this morning again, and while they accepted that my phone has passed the necessary diagnostics, and the battery can and should be replaced, they would not do it, because my screen does not work properly. They instead offered to do an off-site screen replacement for $160, and then replace my battery. I am not sure how that works, or at least no one tried explain to me the correlation between the two. The screen did not stop working properly this morning, and the phone was tested both the times I went. So why the issue now? Bad customer service I guess!

Peter Kramm

The guys at iCore are top notch. They have worked on 2 of my computers now and they never fail to impress me with their service. Most recently I had a issue with my hard drive, the computer would not boot. I was told by another tech that I needed a new hard drive. I took my computer over to the guys at iCore and they guaranteed that they will be able to save my computer and the data - they weren't lying. They over promised and over delivered! Thanks guys!

Lennon Stephenson

(Translated) meh (Original) meh

Brent Hall

I went into the store today to get a diagnosis on an old MacBook Plus that won't boot. The male attendant barked at me in a loud voice that sounded like he was on a parade ground - name, address, postal code etc - nothing polite about anything and arrogant.... I almost walked out, but left the machine with them. Train your staff to interact with clients and not to interrogate them!

Michelle

My iMac was running very slow after installing Catalina. I called the team at Core1 and they told me they could upgrade my system and have it running like brand new. They made arrangements to pick up my computer and delivered it back to me within a week. The computer runs super fast. Thank you Core1 for your impeccable service. I would definitely recommend them to anyone.

Spencer Garrett

Awesome team and service. Knowledgeable and fixed my phone bricked iPhone 6 m in minutes! Best of all this was a no change visit!

Bostjan Tanko

Very helpful staff. If you have any questions regarding your comp. They will help you for sure.

Neil Douglas

Excellent. As always.

Drew Desembrana

Service was done correctly, but prices were a little higher than other Apple repair places.

Peter Kwakernaak

I arrived at 9 a.m. Inn at 9:15 my phone was fixed repaired an updated five star service for sure

Arjun Dureja

Great experience. They picked up my broken laptop from my house, fixed it in a couple days, and brought it back. Kept me updated over text. I even preferred this over going straight to Apple. The customer service was unbelievable!

Samantha Modestha

The guy that helped me didn't understand the question. So he decided not to answer and do something else instead. So yeah that's 3 stars 2 me.

Richard Hagan

Worst customer service of all!!

Joan Vinall-Cox

Just bought a 13" MacBook Air and got my content transferred - and discovered my old iPhoto Library pictures were missing. Came back with my backup hard drive, and discovered, despite showing a light, it was not spinning. Came back again with an older backup hard drive and was helped restoring the missing iPhoto Library. Advice and patient help were wonderful. I really appreciate it. And liked being able to trade-in my 2010 11" Air.

Cole Talbot

Difficult to work with

Bruce Johnson

Professional, knowledgeable, and courteous

Cameron Hay

Everyone was easy & professional to deal with, both on-line & in person. Service was fully explained and done sooner then promised.

Ken Robinson

Good service

Dewi Fairclough

Always great service today was no exception. Super helpful and friendly, excellent results. Extremely happy with the service here.

Remy Wetherup

Not all that impressed. Didn't feel like they really listened to me. Claimed the hard drive was failing which was the cause of the issue. Replacement hard drive wasn't installed properly which resulted in another week of testing. After 2 weeks & a new hard drive the original issue was still there. Another week wasted in "tests" when I get a call saying that my computer is fixed. I arrive at the store & I'm told that they couldn't find the issue. How is that fixed? To me they gave up. $400 for a new hard drive & diagnostics. What a waste. Went to Apple & they found the issue in 10 min. And it was known issue therefore didn't cost me a cent. Save the aggravation. Go to Apple.

johnpagliacci

I took my MacBook in for service because it was running very sluggish since installing recent OS upgrades, and, I wanted to increase my RAM. Their counter staff told me that the sluggishness may be due to hardware problems relating to the hard drive, so I was expecting the predictable bad news when they called me to report their findings. To my delight, they said that the sluggishness was due to a simple OS software issue which was corrected by their techs! I also got my laptop back a day earlier than expected. I felt I was treated very fairly and was happy that I wasn't given a run-around with imaginary hardware issues.

Tyler White

On Sunday, July 15th I made a scheduled appointment for 11:40am to have my dead laptop looked at. When I brought it in they did not even bother to look at it despite me having a service appointment. They then told me it would take 3-5 business days to figure things out. I went to a Best Buy right afterwards and within 10 minutes they diagnosed my issue for free. I should also mentioned I rushed to Oakville from out of town to make it there on time. My advice is to skip out on this place and head to an actual Apple store or a place like Best Buy.

Kyle

Quick and efficient service. Got my IMac repaired within the time period and delivered to my house after which was a bonus. Was helped by Matt who was in great communication through out the process. Recommend!

Stephanie West

Fixed my MacBook during the COVID-19 Pandemic effortless with a contactless way of business. Even delivered my laptop to me for free when it was ready. Will definitely use again and will recommend. Very well priced as well! I was actually shocked at how affordable the service charge was!

Ross Marra

Fast, excellent service. Battery replacement in under 1hr. Great spot for ALL your Apple products.

Judy Badowski

had an ipod that quit working about 2 months ago, and my tech support got married and employed. took the problem in yesterday morning to core 1 and a staff member cleaned the pocket lint out with paper clip and had the ipod working in under 30 seconds. thank you very very much. i'll buy my next mac product a core 1. 5 stars from me.

Helen Demchuk

I had bought a new I-Phone from the Bell store. I needed some guidance/assistance in transferring my information from my old phone to my new phone. The Bell store employee said he could not do it due to Covid-19 restrictions. He told me to go to the Core 1 store on Lakeshore Rd and that they would be able to transfer the data. At Core-1 I was met by Matt. At the very least Matt was unhelpful and at the very worst he was arrogant and condensing. When I explained what the Bell employee had told me, he said "well that is what you get for listening to another person in another store".

Lynne C

So happy I found this store! Excellent service! Matt was extremely patient with our questions, and delivered everything we asked for very quickly. Highly recommend Core 1, will now use it for all my computer needs.

Frank Caridi

Core1 offers top shelf service. Their knowledge of Apple products is second to none. Friendly, patient and knowledgeable staff. I would recommend this place to anyone. Frank

Naveed Khokhar

I highly recommend Core 1. They fixed my MAC book charging issue in two minutes. Thanks Matt for your excellent service.

Jay Villa

Called them and asked if they had a battery for my macbook and they said yes and gave me a price. Drove all the way down there and they said they can't sell me one, they have to install it for an extra fee. Why give me 2 different prices as if I had no option? I thanked them for wasting my time and instead of saying sorry, the smart ass behind the counter says you're welcome like as if that's what they specialize in.

Andrew Linden

I paid nearly $800 to have the battery replaced in my MBP 15 retina. Less the a month later, 3/4 of the screws had came loose and the base panel was about to fall off. Core 1 claimed zero responsibility and said I would have to pay to have them replaced. You would expect them to put some thread lock on these screws after an $800 service. Go to an Apple Store.

Eugene Minchenko

Very poor experience, have sent number of emails, text messages and voice mails for a month and no reply. Terrible. Will update once I hear back, if ever.

Dona Justice

Core1 in Oakville is a great store with a fantastic staff !! They are extremely helpful finding the right thing,and no question seems trivial. I would highly recommend it to anyone buying their first iPad , or to anyone wanting the very newest advanced thing. I feel very comfortable going in at any time with any question or problem. I repeat ,a fantastic staff!

Keri A

Honest and great team that works there. Took a little time to get my computer back but it was a very busy time and they did a great job fixing and cleaning it.

Gary Gilmore

First off I understand that there are guide lines due to covid 19. But however I left 2messages on answering machine and texted 2 times and sent one email 24 hours and got a text saying that some one will contact me shortly but still no one from the store has contacted me not happy at all

Nisha Hyder

If I could give more stars I would. Went in for a new battery for my vintage 2011 Macbook and they changed it within the same day in 1 hour. Super friendly staff who showcased their professionalism. I would definitely go back and recommend this place to anyone who is having trouble!

Laura Hughes

Every time I go into Core 1 for help with my Apple products I am pleasantly surprised. The staff is helpful and friendly. The technical problems are always resolved to my complete satisfaction. It is so much better at Core 1 than going to Apple in the malls or calling the help line!

Mina Ghaly

Had a great experience with Core 1. The keys on the left hand side of my MacBook were stuck so I called Apple and they referred me here, Core 1 was able to fix it without any issues. Due to COVID-19 they offered to pick up my device and drop it off after the repair was done and that was done really professionally, I was quite impressed!

Bari Atkinson

Staff were very helpful. Fixed my iphone, pins broke off in charging port, in 5 mins and provided the service free as I purchased an item while in store. Will certainly work with them again

sonal bahl

Horrible experience twice at this store. Will never bother with these folks again. They will make excuses to not do the work. My iphone 6 needed a battery replacement and the first time round they did a diagnostic and concluded that the battery needed replacement so let's order in the part. After two weeks, the part arrived in the store. I come in and they do another diagnostic on the phone and claim the screen responds only "intermittently" so they couldn't replace the battery without doing a $160 screen replacement which would be off-site! You ordered the part, now just replace it. I will be going to Apple directly now instead of dealing with these 3rd party authorized dealer stores.

K B

I was so shocked at the service here. I brought my Mac to them as directed by Apple. it was there for about 3 months as I could not afford the service as my computer failed out of nowhere. I was reassured they could copy the data from my old failed hard drive to a new one. Upon picking my computer up after they called me to tell me it was ready, it was not after driving all the way to Oakville. $300 later When I went back, there was nothing on my computer. I ended up getting a refund, putting the old drive in my computer and brining it to Sheridan. They recovered all my data, advised me to buy a hard rive that was $89 and replaced it FOR FREE. They also downloaded all Microsoft and adobe softwares for free. I was not satisfied with the service here at all.

Virginia Rodriguez

Great customer service, explained very well what could be wrong with my mac and fixed in the time frame that they promised. Price was very reasonable. I would recommend them 100%

M Formom

The person I dealt who was great left the store and the service was horrible after that. During COVID lckfown, and with not one attempt to get a hold of me, the store sent my computers and hard drives with all my photos for recycling. Disgusting.

Catherine Margarit

Great products and services

Mary G

I find it funny that all of the "5 Star" reviews are anonymous. This place provides horrible customer service and quoted me way more than the apple store to fix, and also charged me a diagnostic fee. Would never go there again, overpriced and they were extremely rude.

Sabine S

Awesome service! Dropped off my MacBook and within 24 hours had a diagnosis of the issues as well as a clear estimate of what needed to be repaired. Quick, friendly, and professional service - will definitely return!!

Chris Flynn

Have gone there many times and will continue too. Purchased a MacBook as well as my last two iPhones. Staff were helpful but not intrusive and always offer competitive pricing. Exactly what I want when I'm shopping, no bullshit, just answers to what I need. Thanks guys!!

Jacob Mac

Very rude. I had an AirPod replaced through them. (Rude the whole time) and inquired about getting my iPhone repaired and he was so rude I said screw it. Love my iPhone 12

K Roz

They wasted my time telling me to come into the store to discuss service and when I arrived they said sorry can’t help you . Wasted my day for this. I don’t recommend this place. Go to a REAL Apple store

Graeme McIntyre

The people there were great, knowledgeable and kind!

Linda Lytle

This store and its helpful staff came highly recommended. I was not disappointed. A minor issue with my computer software was resolved without fuss and without a charge - and with some advice about things to try next. I will return for any Apple issues.

Seif

Please do not take this store seriously at all. I tried taking my MacBook for a quick inspection because my screen wasn’t working. A staff member told me in an attitude that to inspect the MacBook there’s a charge and it would cost around $800 to fix it. He also started pushing the idea of buying a new MacBook right away. 30 minutes later I went to an Apple store and they cleaned the MacBook and it worked. This store is nothing but a scam and does not deserve to represent Apple at all. Go to an official Apple store instead. The Nearest two are located at maple view mall and square one branches.

Harold Albrecht

Friendly and knowledgeable staff.

Tammy Lim

It is better and safe for you to drive to actual Apple store. It will save you money and time. Be aware that some of the stuff that they sell at the store DO NOT go on the shelves of actual Apple store. I went there to get iphone screen protector and he recommended $40 + Tax screen protector that supposedly the "best" . After putting the screen protector on, I noticed that it was not working smoothly and I had to repeatedly touch the screen to open the icon. I took it to actual Apple store, (thinking what they are carrying are exactly same as Core 1 since it does say "Apple Speciality Store") and noticed that the screen protector I bought was different than what it was at Apple store. After seeing my phone, the Apple specialist told me that I should go back to Core 1 and complain . I went back and the person who sold / and put on the screen protector told me that the phone was doing exactly what it was supposed to do, and even I wanted to return it, I needed the box- which he threw out after putting the screen protector. He said he always tell his customers to keep their boxes in case they want to return. Seriously?? I am ripping this $46 screen protector from Core 1 and buying proper screen protector that is actually approved by Apple. Stay away from this store if you want to buy something.

Alexis

Perfect service! Help me check everything and solve my perblem!

Bobby Lang

I have no idea how this place is still in business. The staff are rude and condescending. I couldn't believe the way they were speaking to me and the other customers. Add this to the fact that they are extremely misinformed about apple products and I'm completely dumbfounded by how this place is still swindling customers.

Nicky L

Highly recommend Core 1 Oakville Service and time line were both excellent and ahead of schedule. When an issue occurred, they maintained appropriate communication throughout which is much appreciated! Grateful to have this store in Oakville rather than having to travel to Apple Store in Burlington or Mississauga. Matt went above and beyond :-)

Sam Baker

Amazing staff, so friendly and helpful. Nathan specifically is very knowledgeable and has always provided me with the best service when I go in. Love this store.

Josie Marshall

Super awful service and they are super inconsistently trained!!!! I went yesterday and the man was awesome and friendly and really seemed like he wanted to help. Then I went back today and they were rude and inconsiderate. He told be something COMPLETELY different and were rude when I questioned it. They also don't know their own policies and prices. So to Core 1, retrain your stuff, and teach them customer service cause this was some of the worst I've ever experienced!

Tanya Fulton

Very proactive and attentive in helping over the phone during these crazy Covid times.

Lee Arfin

Fantastic staff, very helpful

R R

What a joke. Staff are a bunch of neurotic nerds, especially the tall older guy who is quite emotional. “Repair will cost you more than replacement of your iPad. Would you like to go ahead?” Lolol...

Jacky Tran

They may seem snobby when you first talk to them, but they're actually really nice. The person I was talking to was in training, but the senior guy was able to jump in and assist with no problem. I was there buying a bunch of peripherals, they actually just recieved them when I got in, so was able to unpackage it from their box and sell it to me right away

robert wang

Nice stuff！

Westway Cellular

One of the best Apple service providers i been too !! Quick turnaround time and welcoming staff

taylor farquharson

Matt was so helpful in setting up my new phone; he was patient, explained everything in simple terms and helped me find the right accessories. It is so nice to have such knowledgeable people right in the village. Thank you again for all your help

Arpana Mathur

Wow! I spent hours trying to fix my computer to no avail. Brought it into Core 1 and within minutes it was done! So courteous and prompt. I will visit them again (mostly because I am terrible with computers).

Nasif Chowdhury

Core 1 is very professional and diligent in how they handle their customers. I dealt with Matt, who was extremely easy and responsive to communicate with. If anyone has technical issues with their Apple products, I have no reservation in referring them to Core 1.

heather martin

These guys are fantastic! Super personable I was out in 20 minutes for an issue I had, had for months, wish I had come in sooner. I will be coming here for all my apple issues from now on, thanks again guys!

J W

My first time dealing with Core 1, I came upon their name searching through the apple website trying to see if there was another support location other than the Sq1 Apple Store, I was happy to find a place closer and less busy since I have an Imac to carry around. Communicating with Nathan by e-mail he was really quick with replies and was able to even give me an idea of what the problem was and what the solution would be with price a quote. Very quick turn-around time, they kept in touch with me via text and made sure to get my consent before proceeding with the repairs. There was no extra "findings" and what I was told was all that was completed. Great first experience and would def go back again if I need to or even recommend to family/friends.

Garm Chow

Great and convenient service. If you don't like the crowds and the line-ups at the Apple Store, then Core 1 is a great alternative. I had a very positive experience with my Apple iPhone battery replacement needs. They are also Apple certified. Check them out.

Mohamed Ahmed

took my 5 months under warranty macbook to this guys to simply replace the battery so they take it for the day and called me next day it was water damaged and need battery and keyboard and it cost almost $600 to fix, I take it back and went to apple store they checked and said there's no sign of water damage or anything and it only needs battery and the battery is not attached to the keyboard like CORE 1 said they was just trying to score extra money. very unprofessional and overpriced and not honest. definitely will stay away of them

kim grierson

Matt and his team are awesome! Everything fixed up quickly and at a great price. Thank you

Hannah Baillie

staff were so helpful, especially Jack who helped me find the right charger for my iphone. always a positive experience at this store

NIck DRApple

Very bad, zero respect to minority customers????

Linda Ta

DO NOT GO HERE. My laptop is more busted than it was to begin with. Not to mention, I probably received the worst customer service ever. Manager/owner is rude and dismissive.

Scarlet dog

Poor customer service for the second time. Rude manager / owner ??? Unfriendly, doesn't seem to want your business.

E Y

Poor customer service. Can’t replace a faulty battery that was ordered two weeks earlier without turning on a phone... Go to Apple directly. They authorized common sense in a moment... truly poor customer service.

zoran vitorovic

I live in Oakville and wasn’t born with the electronic device in my hand. So, every once in a while I need help with my iPad. On multiple occasions the professional and kind staff at Core 1 was there to help me. For them it’s a few moments and for me great help. The last time I was there Matt helped me resolve the issue and provided tips and instructions along the way. The smallest thing I could do in return was to post this review. Thanks again to all Core 1 staff. Keep up the good work.

Tony Faria

Very helpful and patient. ..I wouldn't hesitate to recommend them

Adalaide Castler

Don't waste your time here, go to a real apple store.

HAKAN OZEKINCI

I have been to the store 2 times so far, they have been helpful and customer service was overall good.

Marian Gage

Really fast and friendly service every time we have been in. Highly recommend this place.

douglas reedie

Excellent service from Avery, no waiting, much faster than The Apple stores.

margaret fury

Amazing experience with CORE 1. Excellent Customer Service. Fast convenient service. Store Allows Dogs!!! If you have any issues with Apple products go to this store. SUPPORT LOCAL.

Vanessa Espiritu

Would never recommend anyone to come this store. Go to an actual Apple store or any other store, for supports, products, and anything you need!

Elaine Cook

Matt is wonderful! Incredible service!

Jorge De Sousa

I love the way I was treated at Hogan. Thank you!!!

Tina Tsui

Friendly staff but didn't even look at my product to assess my concern. Staff advised me that my product was just old. This was actually not the issue. I wasted my time coming here. Ended up spending all night with Apple on the phone anyway and now I will have to go in to an Apple store. Save yourself the trip.

Andy Maharaj

Excellent timely service! I had the phone back 45 minutes (as promised) after I left it for a battery change-out.

G Richard

Core 1 has very knowledgable staff that immediately knew how to fix my iMac right up. It runs like a top now. TY guys.

Shannon Fleming

Very clean, tidy and organized store with friendly staff. They were able to help me with my phone right away and sorted out my problems. I will continue to come here!

Mike Joyce

I have had nothing but good experiences with Core 1. First, they are available, when you need them .... as opposed to the hassle of trying to get help at an Apple store. Secondly, they help out over the phone, if they can. Thirdly, they don't "nickel and dime" you with charges. Lastly, they have solved every problem that I have presented to them. Thank you guys!!! Mike J, Mississauga

Bill Reid

I have used their expertise on two occasions with excellent results. Today they resolved an issue in 5 minutes that Apple could not resolve in over 2 hours on the phone.

Sylvia Elliott

Friendly and helpful staff.

Michael Buccioni

absolutely horrendous service. took my iphone in for a battery replacement. it worked perfectly other than the battery was old and drained quickly. when i went to pick it up i was told the phone had water damage so they couldn't replace the battery. fine, except that when they gave it back there was no display at all and the phone is useless. they didn't bother to tell me this had happened when they gave it back so i had to drive back down and wait half an hour for a 'technician' to explain that they broke it. they wanted to either charge me to fix damage they caused or sell me a new phone. they refused to provide me with a loaner until my 13 arrives because i didn't buy my new one from them. i went for a routine service and they left me stranded. basically their attitude was 'too bad for me'. the only thing they appear to specialize in is creating havoc and charging to fix their destruction. stay away from this place

Jess S.

Replaced my recalled iPhone battery in 15 minutes flat! These folks are terrific.

Amanda Stellings

I had an out-of-warranty service done at this store two years ago and when I recently brought my computer into both the Apple Store and Future Shop, they both agreed that my computer had been fixed with horrible craftsmanship. The actual part they used to fix my computer was not apple licenced and screws were missing within the computer and put back together without any consideration. When I went in to talk to the owner, he told me that he would not do anything for me, was extremely immature about the issue and told me he would give me a copy of the order from apple, then later "changed his mind" and blatently refused. Overall, completely dissatisfied. Please do not use this store, the Apple store and Future Shop were both excellent with this issue and know about computers. A complaint has been filed against this store through Apple, so they recognize the lack of service here please. Do yourself a favour, avoid this place. Both the manager and owner are horrible with customer service. I will be filing a complaint with the ministry of consumers.

Richard

TERRIBLE. If I could give no stars I would. Do yourself a favour and GO ELSEWHERE. My student daughter took her MacBook Pro in for a problem at a cost of $98 for diagnostic and $450. Battery replacement. Accepted. Within 30 days failure. Now they said Logic board needed - $850. Unacceptable. I went in and asked why. She paid for a diagnostic and got ripped off for a useless battery replacement if it actually needed a logic board. The tech gave me a meaningless fluff response. No offer to do anything or acknowledge they ran a substandard diagnostic. Basically - tough luck buddy. Little choice but to give them another $250. to buy a external hard drive and transfer data. FYI. Staples said approximately $60 for diagnostic and $250. for replacement Battery. Bought another MacBook from Staples. Staff there grimaced when I mentioned Core One. So, spent $800. and have a dead MacBook Pro. Thanks Core One, you suck. Anyone considering Core One Oakville...you’ve been warned.

Paul Seaman

Arrogant fellow. Seemed to aspire to insult me by suggesting I didn't have an IPad Air 2, which I do. Merely trying to buy an adapter to transfer photo files from digital camera to iPad. Rather than be helpful, decided he'd work hard at being a smart-ass. Well done. Bought what I needed at Apple in 2 seconds. Will never go into this store again.

Carolyn den Elzen

What a pleasant surprise I had when visiting this Tech store for the first time. I had to get an Otterbox last minute as part of my 77 yr old mother's Christmas gift. They were able to order and have it delivered to their store within a day! What a relief to not have to run around or attempt facing the crowds & lineups at the Apple Store - Mapleview. The staff at CORE 1 were great, contacting me as soon as the order came in. The associate recommended the warranty product I needed as well as registered and activated the Apple Care Coverage while in-store to save me time. I highly recommend visiting Core 1 for your Apple Product needs - I found their product knowledge and customer service to be excellent.

Mike Hallman

I needed to replace the screen for my Daughter’s iPhone. Core 1 had the parts in stock and had it back to me in less than 2 hours. Their team was very professional and knowledgeable. I highly recommend this location.

Dylan Smith

never had anywhere close to below an amazing experience at this establishment, great product selection, world class customer service and they are very honest and kind when giving tech advice. Not to mention an outstanding location, this place is as good as it gets

Charles Muller

Great customer service!

Brittney Hopley

I highly recommend Core 1. Exceptional customer service and rectified their error the very next day. I was unhappy with my first experience and immediately after the company becoming aware of how I felt, I was contacted by Nathan whom reassured me that if I brought my MacBook back in, they would fix any issues I originally had. They went beyond my expectations and I will definitely continue bringing my Apple products to Core 1 in the future. Thank you again for making me one extremely happy customer!