Reviews of Apple Halifax Shopping Centre (Computer Repair)

Marlin Johnson

So glad to have an Apple store in our city. Always good service, and very informative in house seminars!

Emma M

Went to the genius bar to get a hardware issue fixed, took about two hours to get it done. Got my phone back with the issue resolved but a huge scratch across my phone screen right down the middle. When I asked about it, the woman rudely said that I would have to pay to get it fixed. Not impressed.

Ryan Sweeney

All I can say is, truly over priced, same phone as any high end android phone. People you are paying top dollar for a brand! Use your smarts and do some research on quality products! No one should be dumping their savings for a phone! …

GJ KONG

what should i say about Apple store？they are identical.

Melanie Dumaresq

I'm not an Apple user but my mother needed a new phone. They were so patient and explained everything. They even told her to think about the selections and only talked about the items that she was interested in.

N P

Been to store yesterday, recently bought Iphone 12 silicone case worth of $70 and it got tear down at the bottom for some reason. So I went in to ask about is there is warranty to the case since it cost is higher than the grey market case. …

Kathy Warren

Visited Apple Store for first time today and what a great experience! Wonderful customer service and Alistair, our "Genius Expert" was so helpful. In the end we had to buy a new iPad but the helpful staff ensured all the data transferred correctly. Alistair came over to us while we waited for the data to upload and showed us how to use many of the Apple features we were not aware of. He is a great asset to the store!

Matthew Kehoe

Everything is very expensive, regardless of it being an Apple product or not. Service is usually lacking, probably due to understaffing. Whenever I go in I am completely ignored, whether all the associates are busy or not. I haven't had an experience with the genius bar itself, so I can't judge their technical support. Customer care could definitely use an improvement, and if you aren't buying an apple product you should just go somewhere else.

Amy DeWolfe

I booked an appointment to get my battery replaced a week in advance (they knew exactly which battery I needed). The day of the appointment I drove about 1.5hr to Halifax and waited for my appointment. After they prepped my phone for the replacement, they inform me that they had just used the last battery for my phone right before I got there. No call, no email, no notice. They told me they would order another and I could come in at another time to get it done. I don’t understand why they didn’t put the part on hold when they confirmed my appointment instead of wasting everyone’s time? I ended up finding a place closer to home who fixed it in half the time and for a cheaper price.

Martin Kidd

You really need to book your Genius Bar appointment in advance otherwise you'll be in for a long wait if it's busy. Have seen people get upset when I've walked up and been served right away but that's the benefit of booking ahead is not having to wait. Had my screen replaced on an iPhone here and then later had the whole phone replaced under warranty when other issues occurred after the repair. Great service.

Dustin Newell

Spacious, clean, and well lit store with plenty to look at and tons of stuff to test out. The 3 or 4 times I have gone here, I've felt invisible. Not once have I been approached or gestured to. I'm not sure if this is policy or not, hence why I'm not going crazy with deducting stars. Nor is it THAT big of a deal. HOWEVER, there is a difference between invisible and letting a customer breath. Not sure these folks differentiate those.

Itakiteacher

There's a guy name Sonu that tries to get people he doesn't like banned from the store.

Enlightened Management

Went to “Genius Bar” Fri Oct 8th at 3:15pm Brand new M series Mac Book Air Fingerprint ID not working. He takes my machine comes back 20 mins later- shows …

Susan Horsefield

I haven't been in yet but I had to drive 11/2 hours to get to one. No one bothers to tell you that your insurance or any problems you have with your apple products can only be handled here in an Apple Store. So think twice about an iPhone or iPad etc before purchasing and see how far away you are from a store that can honour your warranty and insurance.

Aubrey Lewis

Worst fruitstand ever would not recommend

TS F20

Friendly staff, clean and Apple professional! (no line up on my Sunday visit) ????

Adam Beaver

Terrible customer service. Manager is awful to deal with and isn't reasonable.

Parth Patel

I went Apple Store to purchase an Apple Care+ for AirPods Pro, They stoped me at the entrance of the store and checked my temperature and than gave me mask and they asked me about why I visited the store. After that at the entrance within 5 …

Rebecca

Very convenient to have this location in Halifax. Staff are helpful and friendly. Jonathan helped me set up my new phone and he was very patient even though it was very tedious and time consuming.

EduCode Academy

Disclaimer: This is a review from a business, not a consumer. We wanted to share our thoughts and experience with Apple Halifax. …

Alexis Walker

Really nice staff. The battery in my computer was replaced in about 15-20 minutes, which is pretty fast. They were very helpful when it came to asking questions about products.

John van Gurp

Excellent product and service. Apple just knows how to do it right. I still have an Android phone and a Windows laptop but I'm getting sold on Apple. My iPad Pro is the most amazing device I've ever owned.

Craig Ross

Exceptionally disappointing experience. After calling Apple for help with an unresponsive iPad they booked me an appointment at this Apple Store. On arrival I spoke with an employee about the reason for my appointment, this employee then …

Sebastian-Daquan Glockner Jr.

My retail shopping here has always been good. No complaints. On the other hand, my repair experiences have left LOTS to be desired. Took a …

Harkaran Singh

Tried visiting the store with a friend of mine for a repair, my friend was let in for his appointment. I asked if I could have a look at the the latest apple watch and the iphone 12, …

Christopher Lohnes

Quick in and out, kept informed as to what was being done. Hopefully my headphones will be back in better shape than they went in like.

Backwoods Tuner

Went in to get a new battery for my mother’s iPhone 6. It was shutting off at 100% or 5 minutes of use. I was told by a ‘genius’ that closing apps was 50% of her problem and that it destroyed her battery. Also, closing apps was causing her phone to turn off. Then, we had to choose between waiting 2 hours to see if they had a battery or not, or have a phone call. We chose the phone call and it was going to be 3-5 days to get the battery in, and 2-5 weeks to get an appointment. Ridiculous. I’ll be fixing it myself rather than dealing with them again.

T E

Had an appointment at this store to get a defective battery replaced in an iPad. I got stuck in one of Halifax’s epic traffic jams and called the store from my car to tell them I would be late. They told me my appointment had been cancelled and asked if I had cancelled it and I replied “no” and asked when it had been cancelled but got no response to that. I arrived at the store and was told I had to wait 15-30 minutes. I told them I had driven 3 hours that day and that I needed to get something to eat as I had not eaten much but was told I had to wait in the store. I waited and watched other patrons who came in after me get served and I finally gave up and left. A very disorganized store with a lot of robot-like young kids working there who seemed to know very little about customer service. If this is the real face of Apple then I need to rethink my loyalty to this brand. Ridiculously bad customer service from seemingly trendy versions of automatons.

Shawn B92

Some of the worst tech service Iv experienced. If you have to go to the Genius Bar please save yourself the trouble and avoid Sam. He seems to know what he’s doing, doesn’t do what is satisfactory for the client that’s still having issues and then acts like a telemarketing robot and sends you on your way... Some other staff are great but Iv wasted so much time at this place and they continue to try and cover up their own mistakes

Ryan Campbell

Was without headphones for a week while they replaced them. Long wait when arriving for someone to help me. UPDATE: Headphones they replaced broke again after a few weeks. Now I have to send them away and be without again. I WILL NEVER BUY ANOTHER APPLE PRODUCT AGAIN. WORST SERVICE EVER!!!!

Mohamad Kilani

The bitter truth is that Tim Cook and the rest of Apple's decision-makers have made money and profits a top priority, and quality and sophistication have become an afterthought. When it comes to both hardware and operating systems, we can see how Apple has become "very lax". Let's talk a bit about some of its latest products. First, we'll be talking about iPhone 8, frankly it's an iPhone 7s. Although many people have been thankful for this update saying they changed the phone background and the like, it's a very modest update, But even worse, it was deliberately mediocre, because the company wanted its customers not to use it until they replaced it for the best and most beautiful update of iPhone. I think the problem is that there are not enough courageous people to express their rejection of such neglect, and to tell them that the company will not issue this "lazy" version of the phones with that stupid snout, which Steve Jobs was already doing, Prevent myself from imagining the face (Steve) when they come with this design laugh in their faces and then send them back to the workshops design to come up with something better And from there to hold Apple responsible for what it does with its phones, and to stop wasting money on its products only because they have bad badge on Apple, in the meantime may only reconsider the company's policies, until that time, the company will remain as it is because no one asked Of which change is simple.

michael boucher

Was at food court, lots of good options. Not too busy, people follow the pandic rules. All in all a good lunch spot

Matt Vaughan

I've had a few great experiences at this Apple store. The staff is very friendly and knowledgeable. They were quick to offer me a try-on for the Apple Watch, and when my iPhone's camera has a small issue, they took care of it on the spot. My phone was better within 90 minutes! Really great place, amazing products.

Navid Gilan

I'm so sorry for this branch because some staff are polite but mostly the manager in technical part is really rude. Today I was talking to him about my problem and he even did not listen to me and he stopped me, started to talking to somebody else. I wish we had an other branch in Halifax but unfortunately it's the only branch and for future I'm going to buy from apple online.

Alen

Visited this store to purchase an iPhone 13 pro. No one in that store approached me and I was like waiting for 15-20 mins for someone to come and talk to me. Well it was busy day however I saw many CA-Geniuses standing still and talking to …

Gavin Wang

Their managers know less about their business, they offer totally different descriptions of solutions for the same one issue. They are good at wasting your time for weeks. They let me wait for 2 weeks and told me they can’t help me. Worst apple store I ever been visited.

Donna Jeffrey

Trust me if you want to know anything about your Apple and the Apple. Electronics you have go to the Apple Store. Extremely knowledgeable and always there to help the store is amazing and their prices are really good.

Jasveer Singh

So much waiting time, They told me to wait for 5 to 10 mins but now it's been 1 hour and 20 mins passed. Still i am waiting for my turn. Not gud service.

Sammie Blackburn

Bath and Body Works is the best shop in there hehe ????

Francois Segard

It was time to change my old Mac Pro and my iPad, iPad still good but i need something more powerful. Got rapidly welcome by a staff and referred to a knowledgeable seller who give me all the necessary information, my new iPad Pro can easily replace both devices. Very Happy with my purchase. It is always a pleasant experience to shop at the Apple Store.

Magnus

Have not really been in it as I don't patronize apple product. But it seems to have clientiele with smiling faces

A Tanveer

This has to be the worst customer service that I have ever encountered. I remember going to the Apple Store two years ago, and leaving always happy and satisfied. However, it was changed for the worse, much worse. I went today for two iPhone 7 Plus check ups. Both had battery issues, and one also had mic and speaker issues. The unknowledgeable lady tested my battery, and it came out to be Green which meant healthy. She claimed that it is a software issue. I told her to test the software, and it came out Green. Is it still a software issue? She said yes with absolutely no evidence. Stupid right? Doesn’t stop here. She then tested the mic and speakers. How’d she test them? Went into her system and ran a diagnostics. How would a diagnostics tell that the mic is delivering clear sounds? And… I didn’t claim that the mic didn’t work, I just said that it isn’t clear for the other people to hear me. She then tested the speaker the same way, and again I just said it isn’t as loud and clear as it used to be. They did absolutely nothing. Just a total waste of time. The manager was also really horrible. He knew that his employee’s customer service sucked but he ended up still taking their side. Very bad service.

Debbie Kelly

Worst service I ever had! Said they are like a doctor's office and I had to set up an appointment but they certainly take my money real quick if I wanted to purchase something. Customers shouldn't have to wait when returning products and then treat us like we are stupid! I will never buy another apple product again once these are done. Not worth the stress, I like the individual stores better. Too many employees walking around "signing in" people when we just need an exchange. Shameful. Just found out the replacement IPad Air is a USED one! So I paid $504 for the original IPad Air in January 2016 and another $304 today (June 30, 2016) to find out they gave me a USED one! For $800 I could have purhcased a lap top. Matthew at the store gave me a used one, shame on him. I have Apple on the line and let's see how they can fix this for us.

Dan Brennan

Typical apple store. Very clean, bright, well staffed and busy. Too bad all they sell are over priced apple products.

Hadear Marzooque

I visited twice and wasn’t happy with the staff.

Geoff Barnes

Picked up my new MacBook and was greeted politely and was given excellent service.

Evan Song

Always nice to visit any apple stores, but not this one. Only thing they can do is asking you if you need an Apple Care. From purchase to Genius Bar.

James Smeaton

I went in here for the first time to upgrade from a iphone 4S, so 4 years since my last phone. A lady Madison helped me with my purchase decision for an iphone 7 and in the matter of an hour had everything switched over and running smooth. A very tight ship and I would strongly suggest this business to anyone.

Aisha Teleron

Hospitality and Openess to customers choice. I went in to check on an item I was thinking of buying. But as a buyer who does not want to regret notr return stuff just of meer dissatisfaction, so I went in and tried it on. The guys I was with was very accomodating and happens to know all the things that I need to know and was very much able to answer all of them. He was also very cheerful giving you that “you gotta buy now” vibe which was good and strong. Tempting very much but still got to hold my horses. Hahaha... Over all this place is very great for people trying on stuff that they’re thinking of buying. Covid19 wise they have been very compliant with health regulations mandated. Lines are there separated for pick-ups and walk-ins. Hand sanitizing before you enter has also been a must. Pretty much safe, clean and enjoyable place to be in./

ahmad saleh

Very poor customer service. I go in with issues related to my phone acting up when receiving calls. The "Genius" basically shrugged it off and pinned it on anything he can other than actually trying to help. I usually do not write review but I am fed up of having to go to that particular store and treat with unhelpful staff.

Farbod Rad

Unfortunately this store doesn't represent an "Apple quality" of service. After over an hour, they left my phone in a worse condition that it was (the speaker was weak and after the "repair" the speaker stopped working altogether). Not only they could not find the issue with the phone, they asked for $380 plus tax to replace the phone because they could not find a note from their colleagues at Apple. Unfortunately Kyle the store "leader" did not listen attentively to my constraints (I'm travelling) nor did he make a phone call to Apple to investigate. A 30 minute Call to Apple Canada fixed the matter. They also went above and beyond by giving me even more than I had expected. I wonder why the service at the store feels discriminatory but I hope this review finds its way. People come to Apple because people love Apple and the least we expect is to fix our problem, respect us and our time. Update: even after Apple Care fixed the issue on the phone, Kyle blocked the flow by saying that he is the "boss" while calling me a "smug", right at the Apple Store. He even called the senior manager at Apple Care a "bad judge" who shouldn't be making such decisions. 3 hours at Apple store now and we had to bring another manager to ease down the process and replace the phone in 5 minutes. I said to Kyle that ego talks only makes things worse and being a boss only means serving clients. He called me a preacher and sarcastically thanked me for giving him a "management lesson". Not at all what I thought would happen at the Apple store.

Shruti Ghariya

A couple moths lat on the review. The staff here is mis-guiding customer for their purchases. I had an appointment booked with a friend of mine and they said that the service we were looking for is available in store but it was not.

Braden Conrad

Lots of clothes, and not a whole lot else. There are a few shoe stores, some jewelry, an EB Games, a Spencer's, and a few other odd things. Mostly clothes though. The food court is good.

Juliana Murphy

Fantastic experience today at the store thanks to David! Very knowledgeable, charismatic, and outgoing. Thanks again!

John Graham

Had a great experience the other day even with covid. The manager (Australian accent I believe) was awesome and replaced a chord which had broken. He also helped me out with a MacBook charger that was broken! I think they are doing a Greta job considering the COVID and the busyness of the store.

J. Ross Mayhew

Quality, service-oriented establishment! Lots of friendly, helpful and well-informed staff who know their stuff. Also, a surprising array of Apple products! If you are thinking of leaving the windows-android world behind, this is the place to go!!

Gagan Bains

Went there to change my AirPod (one side). The staff is very friendly and helped me in getting me a new one as mine wasn’t working properly. Great customer service!

Michael Christian

It's a typical Apple store, staffed with overly-coached automatons, stocking pathetically little in basic accessories (computer bags, phone cases, etc.). I recall it used to be better when it had just opened, but now it feels like a bit of …

Dylan Nicholson

I recommend you go to the genesis bar with any apple product you own. I have a 2009 apple macbook pro I thought was to old to use anymore thinking I would have to purchase a new one. But they have everything to upgrade your current device with amazing service and friendly attuide. They will even examplain what is happening and why. I had a very postive experience with them.

Alyssa Rose

Always friendly and efficient staff and have never had a bad experience here.

Jan MacDonald

Went to the restroom among other things as well

Kenneth Carmichael

Apple knows how to operate their stores. And we sure are lucky to have one on the East Coast! On my last visit I witnessed what appeared to be a training session happening on how to use their products. I have registered for the class next week and am excited to learn some new things!

Evgeny Budnik

I had a bad experience with a salesperson who was rude to me, and that's not what I'm expecting to hear when I ask for help.

Michelle C

I waited 20 minutes for the genius bar and it took them only 10 minutes to fix my mac. I gave a 5 star rating because the overall experience felt flawless, but the store felt crowded around noon on a Saturday.

Issa Alsaadi

Decent mall. It's enough for Halifax and has major retailers like an Apple Store and SportChek/Atmosphere. Quite clean too.

Bruce MacKinnon

Had an appointment always good for service professional every business should be this way

SquareDealProd

Phoned looking for a keyboard replacement. I asked if they had the part but the sales person who answered the phone refused to transfer me to their parts "genius" in the store. Then offered to transfer me to Apple care so I could discuss it with them. Very poor customer service.

Ama Asubonteng

Great place to shop all you need

Ellen Hart

Excellent customer service. The genius squad at the Halifax location is top notch

Wandering Wookie

Best Apple Store I’ve been to. I come from Ottawa and the people and service at this location exceeded my expectations. Not only were they very friendly they also offered me different options (I came here with a problem...). Service was so great. Huge shoutout and thank you to Jamie and Julia for helping me make the best decision for me without pressure or making me uncomfortable. Thanks again!

Kelly G

I broke the screen on my iPhone 7 Plus. I had AppleCare, so I made an appointment to have the screen fixed a few days later. When I showed up for my appointment, I was told they didn’t have my screen in stock and it would take a few days to order a new one in. I went back a few days later and had my screen replaced. I was told it would take a couple hours, and it ended up taking closer to 3. After leaving, I noticed some strange markings on the screen but they seemed to disappear after wiping the screen. The next day the markings were back, so I went back in to have it looked at. I was told I would need another new screen and that I would need to make another appointment. When I asked if they could guarantee that there would be a screen in stock on the day of my appointment, they said no and that I would have to take my chances, or I could call Apple directly for support. When I got home and called Apple, they said there was nothing they could do and the store should not have referred me to them. When I went back for the third time, I was checked in right away and someone started looking at my phone. They determined I needed a new screen, and then said where I was running beta software, they would need to downgrade my iOS to do the repair. I told them to do what they needed, I had a backup. Then they spent an hour trying to, unsuccessfully, downgrade my software. Once they finally figured it out, they went to get my replacement screen - only to tell me they didn’t have any in stock and I would have to come back after they had ordered one in. At this point I was so fed up, I just said no. Unacceptable. After another half hour, and speaking with a Manager, they offered instead to just replace my device. I provided this feedback via email to the Store Manager, to flag how nonsensical it is to be forced to make an appointment if there’s no guarantee they can have the part needed in stock for your appointment, and never receIved a response.

Nicole Orr

Today I went into the apple store to get my smashed screen fixed. I was told to wait an hour to get an appointment to talk to someone, and then was instructed to wait another hour to get my screen fixed. The lady took off my screen protector which i was using to stop glass from getting in my fingers and then sent the phone to the back. An hournlater I came back and was told that since during the summer when i smashed my phone screen and had it fixed by a third party (not apple) in ontario they were unable to fix it and wouldn't do anything about the screen protector either. I was willing to pay the $170 to get it fixed but they still refused for whatever reason. I'm not left with glass in my fingers and having to go buy a new screen protector while having to look for someone else to fix it. Such a waste of two hours.

Joshua Eaton

It's just your typical Apple Store. That's pretty much all I can say. The biggest complaint that I have is that it is really hard to actually find someone to give you an honest non biased opinion on Hardware. And they seem so interested in …

kaitlyn

The guy who helped me here was AWESOME! 10/10 he reassured me about everything and walked me through it, amazing customer service :)

Wade Fisher

The staff that helped us buy our new Macbook Pro was amazing even after there's a miscommunication with the online chat person. Our sales lady made it right and made it easy to config and order our MacBook Pro. She was able to explain all the different auctions and addons that would be required to do the tasks that we need.

Mihiranga Hettige

Terrible waiting times!!! This store needs more employees!

Shereef Marzouk

The staff wasn't able to help me with an order and had to call on the phone. seems counter intuitive to have an apple store but can't help with all the queries

Nureldin Madreed

Awesome place you can find everything you need in this mall.

Imam Hossain

Great place for shopping. Even with covid. The signage are pretty self explaining. Most of the stores have extra staffs working at the entrance for extra support for their customers.

Dawn Gray

90 min wait in store for service. Mediocre customer care. I was told by my service provider that apple would replace my phone for $129 because i have apple care. Apple quoted $409. Will never purchase another apple product.

James Roney

Never EVER buy apple warranty! I have a 3 yr old mac book pro with a very typical battery problem: if the charger is disconnected, the computer dies. All they need to do is replace the battery. I go to this store with my computer still under full warranty (battery covered). They tell me they cant replace the battery under warranty, unless i also pay for a new logic board ($600) because apparently mine has water damage. --Big news to me as the computer has been used exclusively like a desktop in my home since i bought it. They reassure me that i must have spilled something on it. -- They warn me that if they replace the battery but not the "water damaged" logic board there is a "chance" the macbook will have glitches or wont perform as it did before. Me: Okay, let's replace the battery and keep the existing logic board. If it malfunctions as a result, it was my own fault as I knowingly took the risk. I've already got everything backed up. Genius: Our policy won't allow us to do that. You'll need to buy a new logic board if you'd like to replace the battery. $600. Me: Given that the battery is under warranty, and clearly my battery is toast as you've confirmed, why don't you give me the battery and I can do the replacement myself. Genius: Our policy doesn't permit us to do that. In the end, they refused to replace the battery covered under warranty because i refused to pay for a new logic board. I left completely aggravated.

Rasha Al Hayaziey

The only apple store in halifax :) but it is actually good sometimes they are very busy so make sure to book appt if you are going with serious issues or fix for your device. Like the kids section so your children can be kept busy. Also there are much more than just apple products .. liked the idea of having brand name bags for laptops and so !

Rory Grayson

Usually the staff are very good. Today especially, I was served by a very helpful clerk by the name of Jackie (?spelling). …

Tony Coldwell

Sticking to Android, didn't get the displays, they were all the same just different storage and speeds. They could just display an IPhone, IPad and Macbook and list the different options. That would have made more sense

Bubacarr Sey

The cleaners are really great in their work I really appreciate their hardwork

Tara Dunnett

I dread going here. The staff is very nice but apple products are always so frustrating when something goes wrong. Plus, the wait to see someone for help is always so long. I showed up and they didn't have anyone that could help me for 2.5 hours. Not sure why I ever switched back to an iPhone because it's never pleasant experience

K

Employees appear to be providing cookie cutter answers sometimes. There are a few employees who know what they’re doing but many don’t seem overly interested in helping customers. If they can dismiss your concern in a few words they will. I’ve been told many times there’s nothing they can do, and when I call Apple Support they tell me that they could have handled it at the store and I am sent back out only to have to explain to these people how to do their jobs. The one thing that rubbed me the wrong way aside from general lack of knowledge happened during an appointment I had at the Genius Bar a few months back. There was an elderly woman sitting next to me and she was having trouble with an unrelated issue when the Apple employee noticed she didn’t have the most recent software update on her MacBook, the Apple employee proceeded to ask her about her most recent backup and when the woman told her she didn’t have a backup the employee insisted she purchase some $100 external drive and that she needed it in order to do a backup when she didn’t. The employee made it seem like it was incredibly likely that something would go wrong during the update and she would lose everything on her computer. This employee was taking advantage of an old woman’s lack of knowledge just to make a sale when that’s not even why the lady came in in the first place. I’ve never heard anyone say they’ve lost data during an update, this employee said she would not update her computer (the woman didn’t know how) unless she bought this drive. Shameful, really opened my eyes and confirmed my thoughts about how Apple views its customers

Jen Schwartz

I’ve always had positive experiences with the Apple Store, even when it’s crazy busy.

Simran pinglia

Its been my second time here and i waited too long as per expected. One of the representative told us to stay on position and they never came to us until we go to them and ask them for their help again. Very bad experience not expected Such a big brand to give such a bad service. ????????

Shushu YE

The manager of Apple store said the quality of apple product is not good and I was lucky that my experience was good about apple product. Look like the seller do not love their product and they put the profit in the priority, instead of customer satisfaction.

albert jeason

Met this amazing guy Aruun No words to explain his patience, understanding and knowledge. Me and my wife never had this kind of experience before in any place we have been. We felt like we were talking to our son never been pleased this way. Loved the store and how these guys managed the crowd.

Charlie Hewitt

Unfortunately left my cable at the store as I thought it was theirs. Left a message with them a few days later. No response from them. Otherwise they they fixed the problem Apple caused when an update was ignored and Apple locked my wife's iPad when she was using it during a meeting. Good thing I was in Halifax for a convention a few weeks afterwards.

Mary-Margaret Bennett

I feel it is unfortunately for those who had a bad experience with this store. The employees were always very welcoming and kind, and taught me a lot about Mac. We even began to have conversations about other fun topics, like they wanted to engage with the customer. When my friend's phone broke we got assistance and a repair done within an hour of entering the store. I can only assume that those who could not find help went when it was very busy and the staff had no ability to assist them.

David Michael Decoste

I was at the Apple Store today. My iPad was not working and I was ready to give up on this one year old iPad. Glen was very understanding and explained clearly, even to a 70 yr old, what was wrong and how he would have it fixed. Apple is fortunate to have an articulate, personable, young man like Glen. He made what I was fearing would be a challenge into an enjoyable experience.

Samantha Leger

I have never received better customer service In an electronic store in my life. I was incredibly pleased with my trip there, and it only took 45 minutes for them to fix it, which costed me nothing. Well done, Apple Store.

Elaine

They were able to fix our problem. No pressure to upgrade.

John deWolf

Over the past three visits, I have had superb service. From knowledge to friendliness, the experiences were positively memorable. Thanks Terry and other floor staff.

Mohammed Hamed Sajid

Went with my friend as he was buying apple watch3, the sales rep recommended watch SE

KH

We know Apple make great products. What makes a difference from store to store are the people working in it. This store is nice and friendly. People are enthusiastic about the products and great at explaining. Great experience. Definitely a five-star.

Eleanor Farrashzadeh

Very upset about my experience at the apple store. I cabbed there to pick up my iPhone 11pro, purchased it with a case that was for the iPhone 11pro and I asked one of the workers if a screen protector i was showing him was glass and also if it was for the 11 pro because for some reason there is absolutely no indication on the box of which phone the screen protectors are made for which is ridiculous. The guy working told me it was both for the 11pro and glass but when I got home it did not fit my phone as it was for the iPhone 11 and it was also plastic. Incompetent of the staff to not know their own products. I had to cab back and get a new one and did not even receive a refund for their staff being uneducated about their own products.

Joe Khoury

Worst experience ever. I was not able to play my music from my Apple Music with my 4G LTE turned on. The tech went ahead and erased all my info without my permission, now I have to spend hours downloading everything again. I went back and addressed this to one of the techs once I realized all my info was missing, they apologized and did nothing to help. Honestly, if you need help with your apple gear, go to 4Mart, Cell Icon or Geebo. These guys don’t know how to do their job and they work for APPLE! If I could leave a 0 star I would.

Lawrence Carter

looks silly with all the security guards.makes them seem like they don't trust thier owns customers.apple products never appealed to me...maybe they could hire half dozen less secutiry and lower price of phones.

Jason Atwood

Employee wouldn't let us in the store. Wanted to upgrade MacBook Air 2017. Was told a lie that the SSD isn't removable and turned away.

Jack Macintyre

Went in because I had gotten sand in my charger port. The "genius" proceeded to try to wipe the sand out for 5 seconds with a brush then went out back to use a "special tool". She then came back out my phone as well as a contract. She said your phone is completely broken and there is no way to fix it. In a nervous ameteur salesman voice she then proceed to say if you sign here we can replace your phone(for the ridiculous price of 350 for a 16gb Iphone SE), this is a good time to upgrade. I said no thank you and went to a phone fixing store. Phone was fixed in 10 seconds with a tooth brush. This terrible experience completely tainted my view of apple!

Gracy

I had the worst experience in this store, I came in and requested for a MacBook Air M1 twice, and they kept giving me the same old version, I don’t want to go back, cause I’m really tired. This is the worst store I have visited, if you …

Ena Smith

Very helpful and friendly apple rep. His name is Royal. Totally awesome guy. Very very helpful. Highly recommend him.

Rachel Walton

The team there on Feb 1 was so amazing!! Each interaction was kind and uplifting and Jeff went above and beyond to help solve my issue! Extremely grateful for their effort.

Abby van der Jagt

I had an iphone7 and pairs for apple care the whole time I had it. When it became water damaged I went in and they said it would be an additional $200 to replace it. It took me a while to come up with the money and by the time I went back they now wanted $400. For a phone that is three generations old. They accused me of trying to repair it with non apple parts even though I bought it brand new from a carrier and never replaced anything on it. Then they told me the carrier must have sold me a refurbished phone. It was brand new in the original box from the factory. Terrible service. They don't know what they are talking about. DON'T DO IT.

Rob W

Decent store and selection but be aware of off brand purchases like Belkin. Limited support offered to in store purchase of a Belkin wireless charger. Apple only offers returns or exchanges for 2 weeks, not acceptable for tech

Brynn Kelly

After my iPhone 6SE went for a swim in the toilet I took it to the Genius Bar for help, and they said nothing could be done, that there was no way to open up the phone and repair it, and that all of my photos that hadn't made it to my (full) cloud were lost forever. I then took it to 4mart (Spring Garden) and they had the phone fixed within a day, with just the battery and glass replaced. Even if Apple didn't want to try to fix it, it would have been nice if they were honest about possible repair options I could look into ... instead of just telling me about how I could buy a new phone and purchase more iCloud storage.

T Gid

Had a GREAT experience with Adrian getting my (apparently very rare) iPhone 13 Pro Max. Thank you for getting my TELUS contract sorted. AAA+++

Vikki Pink

Came here a few times during my stay for my purchases. Due to covid I never made my way in the store but they had a line outside where an employee would get your purchased product brought out so you weren’t standing around waiting to get in. Great clean store with wonderful and helpful employees.

Billy MacLeod

My MacBook Pro was diagnosed with "water damage" after trying to get a microphone replacement. (Might I add that after I got it back 2 screws were missing and 3 weren't in correctly) …

Dwight Guthro

Knowledge people, friendly and did what was promoted.

Alycia Carew

I am very impressed with the customer service. I spent 4 hours trying to find the best phone plan with an apple employee who also called their Rogers representative to make sure i was getting the best deal. Very patient and took the time to …

Dan Cormier

Super cool store for all things apple.

Real Auger

I went to get a charging adaptor for an Apple Pen Gen 1, this is the small female to female lightning connector that connects the pen to another usb cable. One is included in the box however I lost mine. Long story short the genius had no …

Tim

I have been thinking of slowly converting everything at home to Apple. So i have been visiting the store a few time to look at their various options. To me, this store has mixed level of customer service. Somedays I get reps that will go out of their way to help me and other days I do not even get a hello. What i noticed is that the reps are less and less enthusiastic near the end of the day. Yesterday a rep kept following me around the store but did not interact with me. Did she think I was going to steal something? Another time a rep start greeting in mandarin which I had no idea what he said. Talk about assumption. Based of these apple experience, I am having second thoughts with my conversion to Apple. I will continue to look at Apple but buy from their online store once a decision has been made. I am disappointed that I did not a consistent level of service everytime I visit.

homayoon jazebi

A very nice place with very friendly and helpful people! You can go with an appointment or as a walk-in client. The waiting is not too long and they have a great system to let you know when is your turn. The staff are great with good knowledge trying to help as much as they can. They explain the problems and recommend the solutions.

Aidan Mcgregor

Went into the store to ask a tech for assistance fixing the connections on the inside of my iPhone 6 and after 2 seconds of looking with a flashlight looking in the charger port and where the SIM went in said it was unfixable and then offered me a new one for 400$. I went to Best Buy a got an iPhone & for 0$ during their family and friends mobile event. Probably won’t be back in the future.

Tiffanny Johnson

Very rude employee, he answered my call but was very rude. When I asked questions about a certain product he sounds entitled. He could’ve speak nicely but he didn’t. Very bad customer service.

Ashley H

The staff was pretty unfriendly. Not much else to say as they were unable to help us solve our problem.

john bain

I went to the store today at the Halifax Shopping Center planning to purchase either an iPad air or ipad pro . I am not very computer savvy , so I wanted to know which model to buy , I was directed to an associate wearing a ball hat . When I told him that I was using a year old android device and would like to know why I should choose an apple product and which one ,all he could say is they are all the same . I am a sixty plus person who has never used an apple device , I informed him of this , so again I asked what would be the advantages of switching to apple , and how I would use the device , and again he did not want to show me how to use the device or its advantages . So I thought I would ask again to explain some of the differences between the two models and could he direct me in choosing storage size , i.e. quantify what 64 gb looks like compared to 256 gb such one gb equals this many pics or something like this . To be honest my wife and I found him somewhat rude . I don't think that he could sell a life jacket to a drowning man! I'm sure that there are some good staff at the store but avoid the guy in the ball hat with a lot of tattoos . By the way we went to The Source and Joe was very happy to answer all my questions and I will be picking up my new device next week , also there price was better

gurden singh

My friend came from pei They didnt replaced his phone said the phone is working bad coz he make alot of phone calls !!! Did you told this when you selling it? Not reccomemded at all

Anon 123

Prices are not shown, nothing has upgradeable ram, storage etc. Value of these devices is low and cost is high. Rep said they come as they are thats it. The average person will fall for these sales tactics just keep in mind Apple is literally giving you a bad deal.

Marc K

I never make reviews on places but this place is horrible. What a bunch of lazy employees. I get a 10 minute wait while 10 other employees …

Margaret M

Went into Apple store to inquire about cleaning my Mac desktop and fixing an issue with my iPhone. Person seemed distracted when making my appt, kept looking around as though she had something else to do. Had to cancel my early morning appt and when I phoned them to cancel, I received a voice recording that they were not open. I was unable to leave a message to cancel. My appt was before store open hrs. So essentially I am a “no-show”. Gap in their system.

Paul Miles

Great staff. Took my mother in to replace her iPad. Everyone was very patient and well informed. Although the process took way longer than we had anticipated, everyone displayed great customer service. Would definitely recommend this store.

Simon Shaw

Completely surprised to go in there and be served at the cash by a girl who basically seem to radiate hostility combined with indifference. I really don’t understand but maybe she was not enjoying her shift on Christmas Eve. When I wished her a merry Christmas politely she didn’t reply and gave me what I can best described as the look of death with a side of “I am ignoring you actively” . I was really shocked ...totally not what I was expecting. I won’t be shopping there again

M T

I’ve bought several products from Apple, and I can say I’ve never had a good experience with the staff here. They are very badly trained on customer service. I’ve been here atleast 20+ times, I’ve NEVER had a good experience. Based on the high prices, I assumed Apple should make customer service a priority. Clearly not the case.