Reviews of PCNix Toronto (Computer Repair)

Matthew McColl Poon

20 buck diagnosis fee is steep but fair if your really at a loss about your computer problems. My problem was with the lack of communication at time they said they would contact me, and they blamed the slow service and conflicting information about my laptop issue on other people working there. I can see that they know there stuff about computers, but there not great at customer service and satisfaction.

floranza francis

Went there to repair my laptop hinges, they did a good job and returned the laptop before time. There was some issue but they fixed it really well. Good customer service from all staffs, especially the young guy at the front desk today resolved the problem quickly. Would recommend this place.

Barret Ruttan

PCNix fixed my non-functioning laptop, including repairing a non-functional usb port, installing firmware for the trackpad and replacing broken hinges. They went above and beyond the call of duty. Thank you May, Tony, Ralph and the PCNix team!

d fergy

I would not hesitate to recommend Amir, and his team, to anyone. This company is experienced, professional, personable, and, above all, reasonable. PC: Alienware M17x Problem: Main GPU failure (ATI 6990M) Issues resolved: Yes

Nicole “Nico” Dolloso

Great service. My external hard drive kicked the bucket and Amir was able to retrieve everything for hundreds less than all the other data retrieval quoted for. The website also has a handy repair status checker. I'll definitely come back if I have any more computer problems. :)

Brodie

They were able to fix a corrupted Windows and busted hard drive, and installed a new SSD for me all for a reasonable price. Make sure you accurately describe the problems you're facing and they'll be able to help you.

Garrett Ray

I had a wonderful experience, Tony is a very reliable and professional technician, he went the extra mile and repaired my old computer at a very good price and then got Ralph to assist me remotely after the work was done. I would recommend PCNix for everyone in GTA, keep up the great job and supporting our community stay safe online.

Di Sun

Great customer experience. Kareem was really helpful and professional. I would recommend this place to anyone i know

David Hines Music

Amir is the real deal. My wife's PC went completely belly up at a particularly bad moment. Based on the glowing reviews, I called Amir. I described the problem and sent him a photo of the error screen. He immediately offered an assessment of the probable cause and the likely course of a "save the data" operation -- an assessment that proved more or less right on the money. Before the day (and my wife's deadline) was out, she had her machine back, with all files and programs available... no harm done. I'm sure not all problems can be so quickly and happily resolved. Nonetheless, the fact that Amir so completely nailed this one, and was so ready to try to meet my wife's need for urgent turnaround, gives me real confidence in him and his service. I'd recommend him as your first call if you're having PC challenges.

David Van Nuland

This company saved me... i have a $3300 alienware laptop and when i was playing a game i started smelling burnt plastic, anybody who knows electronics knows you shouldn't ever be smelling that around computers. I realized shortly after my cat chewed a hole in my AC power adapter cord and it most likely fried my laptop. Well after calling DELL and them just trying to sell me a new computer instead of even attempting to fix this one. I wasn't prepared to spend that kind of money on a new laptop so after trying a number of things myself (including buying a new power pack) i luckily came across PCNix. I dropped it off on Wednesday and by Saturday i am sitting here typing this review to you on the very computer that was about to be a 3000 dollar paper weight. Thank you so much to the PCNix team, in particular Amir who was very keen on keeping me updated. You have gotten a life long customer, and would recommend their services to anybody.

Anthony M

They don't have the parts necessary to properly diagnose or service a gaming computer, and give personal guarantee's that are worthless. Waited over a week for them to tell me it could be the motherboard. I bought a new motherboard under the "GUARANTEE" that it would fix the problem. There was no motherboard problem, it ended up being the CPU itself, which I had to figure out on my own. All of this could have been avoided if they had invested in their own parts in order to do their job. They are straight up winging it, and I could have done a better job myself.

The Ladyfoghorn

Kareem and the rest of PCNix crew are worth the distance and your pocket! I had previously used their services in 2015, and I regret not returning when my Sony S Series laptop's hard drive had died. In my desperation, I decided to jump the gun and take my laptop to another location... My biggest mistake was to taken my laptop to some thief in Kensington Market (because going by Google Reviews), who claimed to be able to be able to fix my Sony, which was a bold face lie. The thief stole my money, $1209, and left me with laptop that didn't work. Thank goodness Kareem helped me out. He drove to my house and picked up my broken latop, and fixed the problem done by the thief. Please, save yourself the hassle of looking for other computer repair shops, go to PCNix.

The Ladyfoghorn

Kareem and the rest of PCNix crew are worth the distance and your pocket! I had previously used their services in 2015, and I regret not returning when my Sony S Series laptop's hard drive had died. In my desperation, I decided to jump the gun and take my laptop to another location... My biggest mistake was to taken my laptop to some thief in Kensington Market (because going by Google Reviews), who claimed to be able to be able to fix my Sony, which was a bold face lie. The thief stole my money, $1209, and left me with laptop that didn't work. Thank goodness Kareem helped me out. He drove to my house and picked up my broken latop, and fixed the problem done by the thief. Please, save yourself the hassle of looking for other computer repair shops, go to PCNix.

Kareem Toussaint

Amazing place to work! great customers ♡

YARDY PARDY

Horrible service and attitude. Problem was not fixed. Then expected me to pay for another diagnosis. I would not recommend PC Nix to repair your computer or laptop

Suki Walter

my laptop screen was repair by technician on this old notebook. I didn't want to spend too much so dark display was repair instead of replace. Work done in less than 2 days and I was updated all the way. i also was clean up this laptop inside and thats great. it's working faster too so thanks to technician working so hard. i can recommend pcnix to anyone who needs repair their laptop lcd screen in toronto or scarborough.

Akshat Mandotra

Pretty professional and neat. Had a great first impression with very organized repair stations. Got a entirely damaged touchscreen replaced here effortlessly. On taking back laptop, the screen was protruding and I thought it was normal. Only issue was that a few weeks into it, the screen touch went off and screen also started plucking out a little. On dropping back laptop, I was told that I said I dropped it and damaged it. I never did. They did diagnosis and said it had more damages which I disagree. They just taped back screen to the body. Not leaving a totally bad review. There are things I appreciate and still do as said in first part of this review. This might be one off compared to other good reviews that landed me there and I might give it one more try it need arises, in future.

Miyoung 123

These people are liars. I paid about $190.00 for nothing. My lap top came back exactly same with the locked screen. They only opened it and cleaned dust. And told me it's running well. When I argued how they knew it ran well without unlocking the screen and getting into the system, the answer was "we don't need to get into the system to know the machine runs". OMG...they even were not able to get into the system at all and had the lap top with locked screen for whole 3 days. Who wants to know a computer is working by opening up. They just deceived me. They don't want to refund and do anything for this.

SJOC Construction

I took an old laptop in for service over a year ago and was impressed with the honest knowledge the owner Amir was willing to share. The old laptop would have been salvageable, however, it was outdated with virus susceptibility and further hard drive issues. Amir showed me some alternate laptops for purchase and was brutally honest when it came to how one performs against the other. One laptop in particular, he flat out told me not to invest in because of the host of problems people encounter while using it. He even dissuaded purchasing a higher priced computer in favour of the one I use to this day. So far my new computer has performed as he said it would, the only issues to date have been warranty items such as the keyboard sticking and battery indicator. They honoured their warranty with no questions asked and I have nothing but good things to say about this company. I highly recommend PC Nix.

NR Connor

Brought in a gaming laptop to add an extra ssd and reinstall OS. Job was done on time at a good price. Staff very helpful.

Eric Alphonso

So I came to these guys to fix my laptop. As someone with computer repair knowledge (computer science major) but just didn't have the time to order a new motherboard and diagnose any other issues with the laptop i brought it to these guys expecting them to be able to fix it. So when i brought the laptop in i told them the issue most likely was the motherboard overheating. They then charged me a diagnosis fee and then a repair free. They said they unplugged the led on the laptop and it started to work and charged me for that. Skeptical that that was the actual issue i brought the pc back home and tried to boot it. It worked for a total of 5 min and then shut of again. Most likely to overheating. So i call them back and tell them that the issue wasn't fixed and i kind of had to tell them that i wasn't going to pay for them to look at it unless it was fixed and i would pay for any parts that needed to be purchased and gave it back to them. They then held onto the laptop for months saying they were unable to find the motherboard and a whole bunch of other excuses. After them having the laptop for about 5 months i came back to pick it up cause they clearly had no idea what they were doing. They then charged me again cause they said they wouldn't give the laptop back unless i paid a base fee. So just to get the nightmare over with i paid it and never went back. Anyways this was about a year or 2 ago and i finally got around to fixing the laptop myself, i was pretty easily able to obtain a motherboard compatible with the laptop and what do you know the issue was fixed. I'm writing this review now cause i can actually confirm that they didn't fix an issue that was relatively easy to fix for most computer techs and ontop of that wasted my time and effort. This is the first review in my life i have ever wrote for any business but the experience was so poor that unless you are going to these guys with a simple issue i wouldn't trust it.

Talha

I chose to go to PCNix because I saw that they had good reviews and good prices. However, my experience with them was beyond awful (Last paragraph is the summary). They charged me $35 to check my computer for the problem (corrupted hard drive) and offered to do the installation for the hard drive for $90 (which I refused and did on my own. This is important for later). ----[1] I needed the data from my old hard drive so I asked them to do the data recovery for $75. Again these prices are good and up to this point I was satisfied (Although dealing with Amir was quite annoying as he never provided enough information and caused us to take a trip to their location a few too many times). They told me that they only needed my new, installed hard drive and my corrupted one for the recovery so I brought it in (Again important for later). ----[2] The real problem started after they were done with the recovery and I picked up my old and new hard drives from their location. I took my hard drive home, plugged it into my computer and turned it on. My data was not there, it was exactly as I had given it to them so I contacted them. After hours of talking to and arguing with Amir, he agreed to do a check on my computer to see what happened to my missing data. He also agreed that this check-up would be free of charge (he later tried to make me pay for this check-up as well but I refused). After the check on my computer he concluded that he had NO idea what happened to my data and he also mentioned that he checked his logs to see if he put my data to a wrong hard drive and mentioned it said NOTHING on there about my hard drive. At this point I'm talking to Amir at their store with my mom and we're both pretty upset because we spent about a week dealing with them, going back and forth from their store maybe about 5 times. I requested for a refund explaining that I paid for my data to be recovered which they thought they could handle but something on their side went wrong and my data is not there. Amir chuckles at me and my mom saying "your funny stories", implying that were making this up for our money back. Amir proceeds to tell me that because [refer back to 1] I didn't let them do the installation of my hard drive and that [refer back to 2] I didn't bring in my computer as well as the hard drives, its MY fault that the data is missing. At this point I tell Amir that he NEVER asked me to bring in my computer, and that if he had, I would have gladly brought it in since I went to their location 5 times already. Going there again to make it 6 wouldn't have been a problem. Amir refuses to listen and doesn't give me a refund. To summarize, something went wrong with my data recovery. Amir blamed me at every chance he could get claiming that it was my fault. He has no idea what happened to the data and he has no proof that he did the recovery (I dont like assuming the worst of people but he had no trouble assuming that I was lying about everything). He dismissed my explanation of what happened by chuckling at me and my mom when we were upset acting as if we were lying about everything. In total, I payed about $125 dollars and gave them about a week of my time (and a week without a computer is pretty big for someone like me) and I got NOTHING in return other than Amir's horrible attitude. I did not get a refund, or even an apology. All in all, I would NOT recommend PCNix and if you do go there PLEASE make sure that everything is done right before paying them. Don't make the same mistake I made.

Lonie Gottlieb

Great service. Ralph and May helped me figure out the best plan for my HP Envy 15 laptop and I'm pleased with the outcome of a complicated repair work. Thanks guy!

Can Boztaş

Don't waste your time with them I know the better one just mail me :) Unprofessionalism is their habits' I think. They just want your money.

Nami Cho

Fast effective service! Fixed my laptop here (:

pillscapsules

Did my co-op placement here for a couple months; the atmosphere was really nice, and I learned a lot about computers while working here. It's too bad Kareem had to leave. Hope to use this experience for my future endeavors.

Al Shin

My Aspire was fixed at this place about 3 weeks ago and i haven't seen my laptop run this good in a very long time. Bad apps were cleaned, fan stuff was cleaned as well and a tune-up was performed. Computer feels like it's out of the box - tech was friendly too and didn't hesitate is offering free tips. Price was very reasonable too. There is no "employee only" room at this place so all work is done in front of you. I can recommend him to others.

Anja Sagan (Miraclewalker Productions)

I have nothing but good things to say about these people. They are incredibly honest and very efficient. They do not recommend overpriced things but what will do the best for your money. I have gone to them with all kinds of different issues and they came through with flying colors every time. I go to no other computer repair people, these people are hands down the best computer repair company in all the GTA. One word...integrity

Beyhan Farhadi

Professional, honest, and fairly priced. A quick turnaround, too!

Michelle Cru

I came to Kareem with a fan just going crazy: whooshing sounds in a cyclical pattern, sudden 100% CPU and disk usage, core elements not overheating according to any diagnostic software used, sudden major slow-downs and the laptop unpredictably bugging out despite an i7 processor. Kareem diagnosed and fixed it fast, and even helped me on a follow-up issue with great professionalism, skill, and politeness. It's a bit of a drive for me to get to PCNix, but I don't think I'm going anywhere else from now on. FINALLY somewhere reliable and trustworthy to assist with my tech issues, where you're really listened to as a client, things are double-checked so you don't have to return a million times, and it's just easy as well as pleasant. If had had ten thumbs, they'd all be up.

Nick Kossovan

If you live within 30kms of PCNix and need your laptop or desktop serviced then make it a point to go to PCNix, believe me you will be imressed by your experience. While I don't look forward to my next inevitable laptop meltdown, I know where I will be taking it (laptop) when it does happen. Amir Peracha is professional, tells it like it is andkeeps his word.

Imran S

I dropped the laptop off June 30th being told that if I didn't get the repair done there all I would have to pay is the $35 diagnostic fee. They said they would get back to me in 1-2 days. Cool. I get a call July 6 saying they HAD to fix the keyboard/mouse in order to proceed with the diagnostic and it'll be $125 for that. Yeah they completed a repair I never agreed to pay for and forced me to pay for it. In their mind they were courteous enough to reduce the bill to $100. I told them it would have made sense to consult me before deciding that I'd be ok with a $125 bill, they didn't feel it was necessary. DC jack still needs repair. Laptop is supposed to be ready July 19 but I get a call on the 21st saying they got the part but its the wrong part and it'll be July29-Aug5 before its fixed. Great...they blame the courrier and the supplier, that's not my concern as I'm dealing with PCNIX. She said they will discuss some financial consideration as a result (after I asked for it of course, also offered a loaner). On July 29, they call and say its ready and offer me a whopping 5% discount, which seems like nothing at all (amounted to $10). I asked for something more reasonable since they forced me to pay for something I didn't authorize and had numerous delays. She said manager will call. Amir the manager calls me the next day and essentially says they already gave me a discount on the diagnostic fee. HUH? The diagnostic fee was to be waived automatically if I got the service done (funny enough when I went to pick up the laptop customer in front of me was told the same thing). Amir says that's not how it works and its on a case by case basis. BS. He then says I refused the loaner laptop which is $10 a day, I told him that does me no good cause I needed my files. He says he could have had my files on the laptop in a matter of minutes, I told him nobody told me that and he says I never gave them a chance to. Huh? Now to be clear I never hung up the phone on anyone or told anyone I don't want to hear it (I even told the rep that it's nothing personal and it's just business). When I was offered the loaner I said it doesn't work for me because it doesn't have my files, to which I was never told transferring them was a possibility. In the end I found Amir condescending, inflexible, and didn't do anything to make the customer happy after numerous delays, a forced charge etc. He also made it sound like I was some kind of monster, but if the call was recorded I give full authorization to post the call online because I wasn't, frustrated sure, rude no (I did say BS to him once when he said the diagnostic fee is not automatically waived). He was definitely more concerned about himself than the customer (claiming he had to pay overtime etc, well then manage your employees better!). Not going back and do not recommend. There are plenty out there with better, namely more honest service. I told him I'd be doing a review, he didn't care. By the way Judith the rep was always courteous, even if I disagreed with some points. Also I now have some critical process error on windows that I never had before and it restarts every now and again....I doubt it's their doing but who knows..

Word Salad With Coffee

I needed a laptop screen repair. It was done quickly at a reasonable price, and the service was friendly and professional.

Stephen McNutt

Definitely my go-to place for computer repair. Quick reply to my initial email for a quote. Also appreciated the phone call regarding the status of the repair. Now my VAIO laptop runs like new. Great job guys, keep up the good work!

Tony Vu

Got my DC jack replaced because I hammered it in an odd angle and ended up bending the internal pin. The fixer conjured some weird postulation about overheating and pin damage on asus laptops because he didn't hear my story when I relayed it to the front desk guy, but that is besides the point. Turn around time took about 2 weeks with the delivery of the jack. On amazon, and where else it looks to be roughly $7-$18 for one of these. The labor most likely doesn't take more than 2 hours, as I also had this operation done in waterloo for cheaper. I'd say they are pretty good with follow-ups on the phone. However, while I am willing to pay, I consider $150 very pricy for soldering a dc jack. I could see $40 inclusive for the jack and shipping and $75 for the labor/specialized skill for laptops. Apparently, the prices vary by the type of laptop build or jack which I don't really know why since most modern ones basically have variational layouts with the same jack port there. I could see myself re-visiting if I had another pc problem, but only if it was urgent. If this was a $500 laptop, I would of said no thank you to the repair, so take it with a grain of salt. Time will tell to see whether this new jack will last.

Johnson Lai

Professional and friendly staff.

Tuan Bui

Kareem was very helpful and helped me resolved my issue. Didn't charge me because it was a very minor issue which was my fault. Very knowledgeable guys here and would highly recommend

Emil Ablyalimov

Repaired my Zenbook here about 6 months ago, keyboard was broken, they fixed it pretty quick (under 5 business days), way, way faster than official Asus Repair Center.

Mostafa Mahmoud

The service was really quick and professional. Thanks Amir !

shida shojaian

Great people, excellent customer service, and the job was done so fast.

Anton Azanov

Dont know how this guys work with different computer problems, but my experience with restore files from hard drive was bad. After checked my hard drive at 2 different places people told me that it can be restored on level 1 (without opening HD, which one level 2 and can cost crazy money). So PCNix was the third place, to whom I came, because this guys told me that maximum for 150$ (it was 100$ and 160$ cheeper then first 2 companies) , they can restore stuff from 1 level, but they need deposit 85$ for labor to check it. So how you can imagine, after I left my HD at them, next day guy called me and told that nothing possible to do with data and they can just offer to try 2 level with opening HD, which on starts from 900$ at their place. So I lost my 85$ for nothing... You can decide by yourself who lied to me, first 2 companies or these guys. Good luck with your electronics.

John Dorosiewicz

Used to like this guy but he is not what he once was. Talked by phone, said I'd come in, he couldn't be bothered to talk to me when I came in and asked for Amir the owner. Staff said he was "on a break" Emailed him and he said I have the problem. If you don't care for your customers why are you in business. All attitude when lots of others can do what he does. Go somewhere that realizes customers pay their rent. BAD

Alexander Snahovskyy

Excellent service and good repair. I had a good notebook with touch screen and my screen back cover got broke. The fix was within a day and perfectly done. Will repair all my electronics here

Amirkianoosh Kiani

helpfull

David Achacon

Amir really knows his stuff. Got my laptop screen replaced there. The price was a little steep in my opinion, but they do a really good job. However, Amir said that he would be able to repair my laptop in 1 business day. So, they gave me a 1 day ETA. But, they called saying that they did not get in contact with their supplier. I brushed it off my shoulder and said okay. A few days later, they called me again and said that the laptop would not be ready as expected since their supplier already left for the labour day long weekend and they would get the screen by tuesday. So, I waited over a week for my laptop screen to be repaired, which was WAY past the 1 day ETA. I know that it was close to the long weekend and all. But make a reasonable estimate for ETA.

Jim Hamilton

Kareem took amazing care of me and my machine. If you're looking for top-notch service and fair prices, look no further. PCNix is the place to go. Thanks again Kareem!

Shadi Nassery

I brought in my desktop computer because it was running slow and my son tablet witch had broken screen. Within hours of dropping off Kareem called me to tell me that he found a loose stick of RAM and that was all he could find wrong with the computer. He also gave me a price for the tablet screen repair and informed me that it would cost more to repair than the tablet was worth. Because of personal reasons I wanted to have the tablet repaired anyways. Two days later Kareem call saying my tablet was ready. Fair prices, great communication and amazing costumer service. Thank you, Kareem you are an absolute gentleman.

Tristan Willemsen

Great service. Ralph and May helped me figure out the best plan for my HP Envy 15 laptop and I'm pleased with the outcome of a complicated repair work. Thanks for the hard work. I'll recommend PCNix for all kinds of computer repair in Toronto.

Jonathan Alphonso

Took my Alienware 13 laptop to Kareem at PCNix for repairs. The laptop would not power on at all, but was in otherwise great condition. He gave me a call after a few days that it was a mother board issue and couldn't be easily fixed. Kareem gave me my old laptop's ssd and sold me an ssd adapter at a good price. He also gave me a credit for all the other alienware parts on my old laptop. Really happy with the service but hopefully I won't need to return anytime soon haha.

Mirza Faizaan

Definitely NOT a place to visit to fix your alienware laptop. The tech has no idea in handling an expensive laptop such as an alienware.

Kevin Brown

Friendly staff and speedy service. Amir kept me up-to-date on the status of my laptop and which options i had to choose from. Highly recommended computer repair shop.

Tashkin Ahmed

Helpful service. Professional staff. Easy to get a hold of over the phone, and able to answer most questions.

D WB

My Toshiba Satellite would only charge when the power cord was bent the right way. Within 10 minutes of coming into the shop, they told me what was wrong with it. In less than 24 hours, they had changed the DC jack and cleaned the inside of my laptop. Very fair price, which I find important as a student. Will be going here for all of my computer-related needs.

Roger Kempers

These folks are excellent! They managed to repair a damaged screen connection on a ThinkPad ultrabook and saved me major headaches and money. Very fair price given the result. Good work, guys.

Usman Y

I have owned my HP DV2000 since 2007. This laptop is known for over heating issues and other countless problems! My laptop has been shutting down due to over heating. Besides heating issues, both hinges and front bezel broke and the screen won't hold up. I was seriously considering getting rid of this machine but thought to give it one last shot depending on repair costs. After calling around few computer repair shops and getting estimates I found PCNix to be reasonably priced and tech person seemed very knowledgeable and friendly so I thought to give them a try. Now it runs very cool and so far hasn't shutdown even once. They also replaced the hinges and the screen is just like new. I was extremely satisfied with their work therefore called them again to help me setup a home network and once again they handled it like a pro! Quality Service, strongly recommend this place to anyone.

Goran Stajic

Very courteous. Great service. Quick and down to the point. More than fair prices. These guys are in my good books.

paul baxter

I brought my laptop in for a power issue. Then almost a year later the part broke. PCNix wants more money this time around to fix. I am wondering if the part was actually replaced or given a band aid solution.

Pascal Gelvé

Very friendly and efficient people. There were several problems to be fixed on my laptop, and they fixed them, Afterwards, there were some glitches - I could not open movie or music files, and my photo folders seemed to be empty. They told me to bring the laptop back, and it was very quickly resolved. Now, my laptop boots very quickly, it is like a new one. Thank you. Well done !

Fozzie Bear

Great customer service! Honest and straight shooters. I would recommend them to anyone who needs honest and reliable computer diagnostic and repair.

yossef kurtz

My laptop was dropped , as of course I panicked as i need it for work. Pc Nix replaced the part and it works better than before . Courteous and professional, I will be going back to them for my home computer next.

Ov Prescott

Professional, timely repair and delivered on the service we discussed on the phone. I was very pleased with the service. Highly recommended

Swaraj Shergill

Rarely do I write a review but they helped revive an old favourite of mine, a Vaio Z. Their prices are reasonable, transparent and their work is high quality and punctual.

zvonimir vrdoljak

One of the best services i ever had. Fast clean and professional. Repair estimate was 1 week and it was 1.5 working day. Would reccomend 10/10

David Payumo

They took two months to fix my computer. One part was on back order and they didn't order it until I called them to ask what was taking so long. They told me they could order the part but it would cost more. I let them fix it. However I am not a 100% sure the part was replaced.They fixed a hinge but it was still missing a part, Might want to be careful with this company.

Ida Review

I'm in the midde of grad school applications and prepping for exams for those applications, but I wanted to take the time to review this business. The screen to my Acer Netbook needed replacement (thanks to headphones being closed in on it) and I wanted a local shop that would do the job well, quickly, and affordably. PCNIX fit the bill. Not only did they fix my computer, but they also went beyond expectations by also doing an efficient dusting of the computer before I went. I hope I never need another repair, but if I do, I know where I'll be going!

Salman El-Farsi

They were able to quickly diagnose the issue and repair. The part had to be ordered and shipment took a bit of time - no fault of their own, but they were able to advise me during the interim on how to use my machine while waiting for the part. It is as good as new now. Thank you to Ralph, Tony and Nick.

JH Daniel Kim

I had two laptops serviced at PCNix. One required a fan replacement and the other an adapter replacement and internal cleaning. The price was fair, the service was good, and the downtime was acceptable. My overall experience was positive. But most importantly, the laptops run perfectly now. It has been several weeks and they are both still running fine. If I have computer problems I cannot fix myself or do not want to attempt to fix myself, I will gladly go to PCNix again.

Ina Smile

Very honest, helpful and efficient service. Amir and his team are highly recommended for repairs of laptops and notebooks. We have been taking our PCs to Amir for over 8 years. He has never let us down and always advised us correctly.

HT

They are the best in the business they know their stuff and have the best prices and are very honest. I’m in I.T for 20 years and know great work! I’ve had my laptops repaired there several times they do HIGH QUALITY work. Don’t go bashing them if your hard drive or files are corrupt that’s a problem even Microsoft’s top techs can’t fix and at best is a 50/50 chance of repair.

Austin Kisiloski

The CMOS battery died in my Alienware less than 24hrs before my capstone project was due. PCNix was the only shop I could find that had a battery in stock and they dropped everything to get it running again ASAP(for half the price of other quotes I got). Extremely friendly and knowledgeable staff plus a clean and organized shop. Highly recommend to anyone!

Derik R

My Alienware repair shop of choice!!

Brent Aubrey

Terrible. Wanted my phone number, I just want my computer to boot up, treated me like a criminal because I wouldn't give it to him. I don't give my number out to the grocery store either when they ask.

Mathieu Lam

Solid service. Had a new keyboard installed on my 2013 Dell XPS laptop. Kareem even cleaned it and made minor repairs free of charge (for the record I knew about the minor issues beforehand but didn't ask him to fix it).

Victor Finkel

I had a Shuttle computer that shut down, with black screen on boot. I brought it to PCNix shop that quickly made a diagnosis (48h). Because the build was a bit old, it was impossible to find another motherboard with the same chipset. They suggested me a new build, and I decided to pick my own parts. They agree to assembly the new build with the new parts and some of the old ones (like hard drives and graphic card) in an efficient manner. Ralph & May have been super kind, keeping me informed of what was happening and the best options I had at each steps of the way. The price for this intervention was fair. I couldn't have expect a better service and delivery, so big thank you and I would definitely recommend them in the future!

ramy Girgis

Garbage garbage garbage! !!!!! I bought an acer liquid zest from Costco and after a month used it froze never open never shut down so I returned it to Costco and got a new one. Unfortunately the same problem happened after around 3 months but Costco refused to refund me because 3 months have passed so I had to call the acer customer service which was a catastrophe. I actually have right to refund my money back but this company is cheating, deceiving people. They refused to refund me and didn't offer any help although they know I am right. Please don't buy any acer products or deal with the customer service at all. All acer is garbage garbage garbage. ......

Lee MinWoo

My computer had no signal problem and they told me the problem has been fixed, but it crashed and had same problem again. I had to drop off my computer one more time and took another day to fix it. But once I checked up in my house, the problem happened again within 2 minutes. I just felt so annoying and decided to replace memory ram and the problem solved right away. It was waste my time and spend extra $125 for nothing, however I still give them 4 star. They have nice customer service.

saish tambe

came to Pcnix because of charging problem, met Kareem, a through professional, very co operative person, i am very pleased with the service & would go back anytime, hopefully i dont need to :D

Jason Dang

My Lenovo T580 backlight rail shorted out as I tried to replace the display screen without shutting off the internal battery. This could have been an exorbitant $800 motherboard (mobo) replacement, but PCNix was able to diagnose the issue and repair the fuse with their board-engineer (thankful they have one on staff!) Most places these days would have just chucked the mobo and have it replaced. The base diagnostic cost was $45 which is reasonable given today's runaway inflation and labour costs. The repair was $100 in addition to the diagnostic fee, but there's no way I'm downloading mobo schematics, buying a fuse, and soldering it at home. The service has always been professional, transparent, and friendly - I had a say in every step of the process. They even cleaned my computer! A pleasure doing business, thank you! Jason

Monica Ess

Be aware. HDD analysis 45$ done in 2-4 days, rush 90$ done in 2 days anyway. Memory is very expensive at Pcnix (old types). Double price than other places.

Phillip Lev

I have used the company to fix my old laptop and to set up my new laptop. i have found them to be excellent in what they do and very accessible. They are always available and make me feel that I am the only customer they have

M. Bilal Majeed

The best service ever. The best computer repair shop in GTA

심미영

Not professional. They don't know how to fix problems but pretend they do. And charge you only for keeping your computer plugged in their office and wasting your time.

Samuel Ramerdon

great service thanks

David Chan

Avoid these people. I took my Sony VAIO laptop in 3 times for an overheating problem and each time the issue was not resolved. The first time they applied new thermal paste and the laptop was still shutting down, the 2nd time they don't me the wrong thermal paste was applied so a different type of paste was reapplied, the 3rd time I had the fan replaced and this was in Dec 2017. Well less than 1 year later, guess what, the laptop was still shutting down. I took my laptop to a different shop on Yonge and Finch, they opened up my laptop, took one look and told me that not only was the job poorly done, that they probably never had the fan replaced. Shoddy job and workmanship - my laptop was also scratched and scuffed when I got it back (there was a black guy there that did the work on the fan, avoid him at all cost!).

Sabina Khakiani

Professional staff. Quick diagnosis. Very reasonably priced. Would definitely recommend them.

Joni Herman

I called in a panic as I was visiting from the States, due to a family emergency, and my computer was "dead" and would not take a charge. I had a plane to catch and only had a few hours for the repair. Kareem was amazing and agreed to take a look at the computer and if it was a quick fix he would do it. Long story short, he went the extra mile, was able to do his magic and fix my computer, and I made my plane on time. BIG THANKS Kareem!

Pzfski Sizstki

Very nice people that will answer your questions and guide you, a bit overpriced but A+ service

Rahim Khakiani

Very professional services and great value for money. I would highly recommend PCNix to anyone looking for IT related services and hardware.

sherKo

Just want to give a quick write up. I was in for a new keyboard on my alienware. I spoke with Kareem over the phone and got everything ready and ordered the part he was very professional. So I went in there to get the work done and they sent in the wrong keyboard so Kareem offered me a free service aswell for the hassle because I came from barrie. ( wasnt his fault ) So I got back the next day and everything was done correctly and runs great. He also saved my laptop from going on me it was horrible inside. Also warentied everything. Would recommend them to any1. Great and professional. Thanks alot. I will be back for service from now on!

Finnstermax7

I have used PCNix three times now for issues over the past two years and each experience has been professional, reasonable and fixed in a timely manner. Amir (owner) is an expert on computer issues and I have benefited from his advice and high level of service, including earlier this month when my laptop picked up a virus. Amir had it fixed in less than 24 hours for just $60.00. PCNix has my loyalty and I am happy to recommend them to others in the GTA.

Pearl Wittman

Ethical and compassionate. It cost about $50 less to replace the keyboard than the estimate, so they gave me the extra back. In my first review last year, they felt bad they couldn't save my hard drive as promised, and refunded the diagnostic fee. Truly nice people

Britney Walker

I went to PCNix because my laptop kept shutting down and randomly restarting. I had an exam that following week so I was desperate to get it fixed. I called in and went that same day. I spoke with the owner- Kareem and he reassured me that everything would be fixed before I had to do my exam. I got called the following day and was told that I could go pick up my laptop. Everything was running fine and smooth but a few days later, I began to see the same problem. I called in once more and told him I had the same problem and Kareem took it in and did a complete wipe on my laptop. Ever since then my laptop has been working just fine and I haven’t had any issues with it. They provide great service and reassurance and professionalism.

T W

This was an older (unsupported/out-of-warranty) but essential computer.using an older version of Windows--which for a variety of reasons I still required. PCNIX was willing and able to handle a time-critical job --diagnosing/repairing the computer efficiently and effectively. VERY pleased.

Jared Leckie

I've been coming here for all my Alienware repairs, cleaning/upgrades for the last few years and I've had great experiences every single time. My most recent visit was for an SSD install + LED lightings fixes and repasting my Alienware laptop as it was overheating. Ralph is fantastic. His customer service is superb as he went above and beyond to get everything perfect. He was super polite and helpful with all the questions I had. He also gave great guidance for upgrading my Alienware 15 R3. I'm really thankful for the service from PCNix over the years.

Ruimeng Shen

Went there for a hardware fix. Got it done right away. The technician is responsive and super friendly.

Andrae Mercury

I've been to pcnix twice now for two different reasons and both times my computer was fixed to perfection! First was power supply and the next time was my start up system. Everytime they said it'll be finish by a certain time, it was finished by then! They Always explained to me the issue and assure me that I'm in good hands! Shout outs to pcnix! I could go all night but I'll stop here Haha

mak Peracha

Great professionals. Fast and curtious. Easy location and very reasonable prices.

Jon Patrick Lloret

Choosing PC Nix to have one laptop diagnosed due to a hardware problem, and another laptop cleaned up from viruses. I was impressed by the speedy repair, and diagnostics as well as the excellent customer service. Amir, the owner and technician, is very friendly, and would think of his clients first. I don't think I've seen such dedication, friendliness, and skill anywhere else. PS review was meant to say excellent, I don't know why it says 3.