Reviews of BC Computers (Computer Repair)

ali jane

i'm glad all of the rest of you guys had good experiences. they're nice guys, but seem to be too busy to keep up with customer service. i found the staff to be some of the worst communicators any business i've ever been involved with, no exaggeration. it took days for them to get back to me after not answering my calls or texts, and they were late on every deadline. they also brushed off my questions with 'oh yeah no problem no problem', and still haven't given me clear answers on why my computer's still acting up. they also tried to overcharge me after giving me a quote. my computer got wet and they reassured me they could fix it 100% and the screen would eventually dry out. i told them i wanted it back up to 100%, mechanically and appearance wise or i'd just buy a new computer which wasn't a problem. it's been over a month and the screen looks no different than the day it got damaged. the issues they said would never happen in the first place after the first inspection and fix (overheating, shutting down randomly) are still serious issues after i got it back after another inspection. maybe i just slipped through the cracks or something, but i really would not recommend them under any circumstances, sorry. update after your response: you knocked off 30$ after suprise billing me a full 510$, after not giving me the quote you said you would when i gave your my computer. i had to argue you down from the bill too. even though i initially said 300 was my maximum budget (for fix and screen) and i could just replace the whole computer if it was any more expensive than that, you insisted the repairs and screen would be perfect. they're both still screwed up. you offer free pick and and drop off on your storefront and website, that's not an extra service. it's why i chose to do business with you. as was your loaner computer: a part of your advertised business and not an extra service. if it is, then charge for it. you were 3+ hours late to every pick up and drop off, and took days to get back to me when i needed my computer for school because it has subscription textbooks on it (which I told you). i find it unbelievable you didn't try and improve how you run your business or repair the relationship with a customer you clearly screwed up with, and instead have the nerve to lie about what happened. proof is evidenced in the invoices attached. don’t dig yourself into a deeper hole by making me provide proof of your promises through our texts and emails. i'm a busy person but i’ll make time for that to prove a point. not answering your phone or texts for paying customers, being unprofessional and late for every single appointment you make and surprising a customer with a bill they’ve already told you they can’t afford absolutely earns you 1 star. in the future, treat your customers better. don’t try to lie your way out and maybe you’ll get better reviews, or even more important to a successful business: return and referred customers.

Daniel Viana

This is one of the best professional that I’ve ever seen in my life! Kind and very efficient!

Aref Mobarez

I have several computers and TV's at home with many issues and have often called different IT people in to help. Aref was a great find. He is smart, honest and persistent. He keeps at a problem until it's corrected and follows up after he leaves. It is unsettling to call a stranger into your home and into your computer, especially when you have children, but it is a great relief to find a respectful, honest person who knows what he's doing. Highly recommended. Stefanie Brown

Tiffany Wood

Aref was amazing and so professional. He took the time to explain what was wrong, stayed until the fix was done and gave suggestions on how to fix it in the future if needed. He even made sure our applications were up and running. I would wholeheartedly recommend to anyone who needs assistance with there rig to talk to Aref.

Evangeline Wood

My family and I are more than grateful and satisfied with Aref. He truly dig into the root of your computer’s problems. His patience, and a very high knowledge of the product that he’s fixing is one to behold. These days it’s hard to find someone or any customer service representative that have the very best interest of their customers or clients at heart. I will never hesitate to recommend Aref to anyone. As a matter of fact I would highly recommend Aref to either residential or business future clients. Honestly, any corporation will be fortunate to have him as part of their IT team. I’ve given him a 5 star rating because he deserves it as a great IT customer service.

AFGHAN UPDATE

The best in the business! From computer repairs to building websites. This great man has helped me with all tech support from repairs and building my site. I have gained so much more business thanks to Fera Media. Highly Recommend

Paul Wood

immediate response and on site visit that completely fixed our problem was very much appreciated and helped relieve any stress we were having before repair. I highly recommend service in future with confidence

Luvr Tru

Free pick up and drop off home. Free estimates and quick repair with great and professionalattitude. I would highly recommend to friends and family.

Lily Nguyen

Aref was prompt , to the minute, pleasant company, super efficient & very reasonably priced! He successfully dealt with every issue that I had and I'm happy to be able to heartily recommend his services to anyone that need help!