I went into this place crying because my computer was broken, and it was the last thing my father gave me before he died. I also need it to work remotely. They told me it would cost $200 to fix something that it literally took my boyfriend $5 and 10 mins to fix. Requiring a computer, they sold me a 10 year old computer with no camera for almost $200--its value is about $50. I was unable to teach my students. My income and employment have been affected by COVID. Not cool. Choose someone else. These guys aren't nice at all.
A reply to your reply:
I did not feel I had a bad experience, I had a bad experience. I did not try to force you to get another company to do it. I asked for help as to where i could get it done promptly. I may have asked you to call because my phone was dead. I had a class to teach remotely, which requires a camera and a microphone (I did tell you why I needed it). I was clearly upset, but not with your staff initially; although they weren't extremely friendly or sympathetic. I was upset because I thought I had lost something extremely important to me personally and professionally.
I already sold the computer for what it was appraised by another professional, which is way less than you sold it to me for. Thanks for the generous offer of letting me return something under warrantee though. I just didn't want to go back in there. I've never written a bad review about anyone before, and clearly others think you're reputable. I would just advise people to watch out for your pricing. You told me this computer was 5 years old, and I know that to be untrue. You told me the cost of repair would cost the same as the computer you sold me. For a $5 part and 10 mins of your time?
If you're not sorry, don't apologize. No one is going to care about my review anyway.