Reviews of Jump+ Apple Premium Retailer (Moncton/Dieppe) (Computer Repair)

Louis Jacques Leonard

(Translated) Beautiful design, good customer service (Original) Beau design, bon service à la clientèle

Jonathan Thériault

(Translated) Excellent service! (Original) Excellent service!

Gerrit Moleman

Brought an iPhone (under warranty) in - they checked it out & made suggestions that did work. Brought in an Apple TV (out of warranty); they checked it out & made suggestions. In both cases - NO charge! I am impressed - thank you - merci beaucoup!

Whine Bitch

Would rather go here then bestbuy for Apple stuff. Good staff. Clean space.

Derek Tibar

Considering this is the only place to get help with my Apple phone in Moncton, I’m discouraged. There was a glitch with my iPhone, and was told they would back up my phone on the iCloud and uninstall everything and if need be, would be able to go back to the backup. Problem was, they didn’t back up my pictures.... made 3 trips for absolutely nothing... luckily I had done a backup on my own on my pc. Bunch of kids doing an adult job.

Tim Scott

Terra was amazing. Excellent service.

Barb Mitton

Service was good..staff friendly

Zak Bouchard

Unhelpfull staff. Service is realllyy bad and thatd me being generous. The service department will not touch your computer unless they can charge you 45$ fees.

Chris Foster

Very knowledgeable staff. Not alot of options though for purchasing cool cases.

Martine Noel

I was SO IMPRESSED with the Amazing Customer Service!!! Thank You, Thank You, Thank You!!!!!

jerome mea

Loved the service and atmosphere at the jump store! Terra was great! I highly recommend Jump plus!

Lukas Rietveld

I was in the store today looking to buy a charger (usually a simple less than 5 minute transaction) there was people at both tills (with only one worker working till, 3-4 others it looked to be in the back -first problem) and one of the customers had offered to let me grab my item fast as he knew he would be a while, when he had said it the 2nd time so the employee could hear, the employee had rudely told him you were here first it doesn't work that was (-2nd problem) and than continuingly gave me glances (-3rd issue), so I just left will never shop their again would rather drive to Halifax to go to actual Apple Store

Sierra Lynn

Got upsold a charger here for my iphone that broke within two weeks, while I paid 30$ for it, they wouldn't let me exchange it. Other than the faulty product and policies there, everything is alright, the staff is friendly, modern and clean looking.

Matthew bannister

The ethernet connection on my mac stopped working. After speaking with apple they told me the easiest way to resolve the problem was to take it in to Jump Plus in Dieppe. Apple told me that even though we are 36 days out of warranty, they would cover it. When I called jump plus they told me they would charge me $60 just to look at it regardless of what apple has told me. Fortunately my WiFi works. Screw you Jump Plus. After reading all the negative reviews on this site I suppose I shouldn't be surprised with this crappy approach.

Adam Bacon

Went in to have my MacMini serviced . Was all hum-drum and kinda drug-out. Talked to Terra The *IPhone Champion* about my Celluare plan and got a better package , not a cheaper one , but a better performing one . Very knowledgeable and Very understanding . With a smile I left. Thanks Again Terra : )

B SANDHU

The service is not what you get in apple store... Otherwise can fulfill your needs

Dominic Vautour

So, I was referred to your Moncton store by Apple for a warranty iPhone repair. Apple tried to transfer me to you, but you wouldn't take my call because you're too busy and you're not "a friggin' call centre". Guess what, since you're so busy, I'll go elsewhere to get my phone fixed and you'll never see me step foot in your store again.

Annette Crandall

Love jump. Always friendly and helpful!!!!

Robin B

Friendly but the tech people are idiots

Stéphane LeBlanc

I had multi-touch issues with my iPhone and the staff took care of it quickly and with professionalism. Every step was explained well and all my questions were answered.

Justin Robichaud

Called apple got told to come here so I did and when I got there I hade to wait for a will to be told a different story buy on of the service rep worst service ever so i called apple to get them to fix the issue with the rep

Mickayla Christie

The store itself was NOT helpful at my first visit, 2 weeks ago. Today I dealt with JULIEN & FRANK- AMAZING customer service. Understanding of my situation & very caring. They had me in and out of the store in minutes compared to their coworkers who had me waiting a day for any info (which was none). If you do need to access the Jump + Store, ensure you get ahold of either JUILEN or FRANK (Francois), they will get you figured out. A++ customer service with these two men! So greatly appreciated by someone who works on their mac 24/7 for my career. Other coworkers should take note of the amazing quality of customer service these men provide. THANK YOU JULIEN AND FRANK!!! :D

André Daigle

We are so fortunate to have Jump+ at the Champlain Mall. Julian and the rest of the team help me out on a regular basis! I purchased my second laptop there and buy just about all of my accessories there as well. Service is great! I highly recommend them!

Cristina Nannarone Tran

This place was great, the gentleman who helped us was just wonderful, took the time to go over all of our questions was patient and not pushy just super nice and honest. Store was super clean, very well organized and just a great first time experience being here thank you!!! Definitely recommend.

D Oelke

Great retailer had the cracked screen protector replaced in minutes.

Amanda

The store in Moncton and employees are fantastic! After a repeat issue with my cell phone provider on Black Friday, I will only deal with them. They fixed a major problem and went out of their way to do it. Not only did my provider lie to me repeatedly, they were unwilling to offer any assistance. Both the store manager Devin and 2 other employees, Terra & Chelsea, stayed long past closing to make sure my issue was resolved to my satisfaction. Way to go Jump Plus! I will happily return to your store in the future and am recommending you to everyone I know!! Thanks again for the fantastic job!! Much appreciated!

Shawn JUNG,

Not an actual Apple store. But, still large and clean with the nice associates!

Steve Arsenault

Always great service

Layla G

The service we had was first rate!

Kartar Singh

Guys were nice, overall great experience

Ian McGregor

It’s great to have an Apple Authorized Repair and Retail store in the Moncton area. Here you can get repairs and advice on your in-warranty or even out-of-warranty Apple products. Don’t expect same day service, and honestly unless you have Apple Care you may be better served to try repairing yourself or finding another cheaper alternative. I do however checking with Jump Plus first.

Brady Hayes

Very great service! Only place I trust for any phone help now!!

Francesca Wallace

Once again I received incredible service, I’ve never had a bad experience at Jump+ Moncton. They made the whole process of upgrading my phone and easy and enjoyable one. I dealt with different people in the different departments and each and every one was happy and helpful. I am not very tech savvy and they took the time to help me set up the phone and explain its different features. My boyfriend saw how easy the experience was and decided to also upgrade his phone on the spot. Thank you to everyone at the store!

Hunter Kirkpatrick

Impossible to reach by phone. Have been in 3 times now with no resolution. Just call Apple directly please and save yourself the time. Have not enjoyed my experience past few days at all. Disappointing considering they are the only "Apple" store around....

Maxime Ruest

good good !

Alexander Chase (Joey McButts)

I’ve always like the service here and like their selection.

Colin Heighton

Great, friendly staff. No pressure to buy products but are there if you have any questions or issues at all. The storefront is clean and well laid out, not unlike a true Apple Store. It is not a large space and can, at times of high customer volume, feel cramped. Other than that, I highly recommend visiting this Apple Authorized Reseller as they can help with repairs or product exchanges.

Christine Morton

I went in that store a week ago with my iPhone 6 that died from water damage just to explore my options and they said they could give me a 500$ credit toward a new iPhone 6. I thought it was great... When I called today to confirm that's what I wanted to do, the lady on the phone said that it was worth nothing if it was not functionnal. I told her what I was told by another staff member the week before, and she paraphrased the same thing to me but in a very arrogant way. I am very upset with the staff's lack of communication skills and policy knowledge.

Bryan McNamara

I knew my iphone battery was bad. Went to get it replaced but they said it was fine. I checked it myself with coconut battery software and it showed 880 cycles and 58% health! Battery should be replaced so I'll take it somewhere else.

Sheri Warren

Thank you for fixing my sons iphone over the phone... It worked what u said to do. Unlike Apple saying i needed a new phone. Thank you

Todd Merrill

Rude customer service experience and management of customer expectations. I found the manager dismissive and impertinent during my entire experience from my initial mac repair consult to the purchase of a new macbook pro. Best Buy it is from now on.

L. clarke

Fixed m’y husband’s phone and mine so efficiently and quickly and had great patience with we 2 seniors who really do need help with the technology! Matt is greatly appreciated. Thank you Matt!❤️

JadenTheGoat

Apple is literally so retarded with there prices it cost 150$ to reinstall mac os

phyllis Toy

The service at the Moncton store was impeccable. I would like again to thank Nick for his assistance in helping us with difficulty’s we were having with my phone. He was courteous and his expertise was so appreciated and we wouldn’t hesitate to recommend that store to anyone who required help.

Karen Holmes

The service department is very good and quick. I recommend everyone I know to deal with jump + Moncton. Apple all the way :)

Emily Ripley

Great service and knowledgeable staff!

Elise Legere

Excellent customer service. Very knowledgeable staff. I mostly dealt with Zacharie during the 3 weeks that my phone was back and forth to Apple for diagnosis of a battery issue.. and he was phenomenal. He stayed in communication with me at every step of the process, and genuinely cared about resolving the issue to my satisfaction. I dealt briefly with a few of the other staff as well, and they each gave the same caliber of customer service. No one likes to be without their phone for any period of time, but these guys made it so much more bearable. Highly recommend.

Claudia Hopfgartner

(Translated) sorry, the store and the staff are great, friendly and very good sellers, but I would never buy an Apple PC again. They are slow, and complicated, inflexible ..... I'm really disappointed .... so much money for so little flexibility, speed and now-how (Original) sorry, das Geschaeft und die Mitarbeiter sind grossartig, freundlich und sehr gute Verkaeufer aber ich wuerde mir nie mehr einen Apple PC kaufen. Die sind langsam, und kompliziert unflexibel.....ich bin echt enttaeuscht....so viel Geld fuer so wenig Flexibilitaet, Geschwindigkeit und Now How

d'arcy jardine

Great experience with jump plus. They went above and beyond! The sales team was helpful and the manger was approachable and knowledgeable.

Mark Isa flyer

Not the most friendly or knowledgeable would not return went there twice, both times. Misinformation.

DJ Chisholm

Was referred to Jump+ by Apple Support to resolve an issue with my MBP. Not only were they able to resolve the issue and cover it under warranty, they were also able to resolve an unrelated issue and get it covered under warranty as well. Would absolutely recommend. Customer service and check-in/check-out experiences were great!

LouiGuy Noel

Very good service. Professional employees

Rahulsingh Shekhawat

It was great experience.

Dave Stuart

Tom provided very good customer service. Very helpful and patient.

Suzanne Didier

Have never had such fast,courteous, and friendly service. Hats off to Francois and Chelsey who served me. Sue Didier

Jean-Luc Basque

Great staff, very informative and understands clients needs and dosen't push to sell!!

Shawn Joseph

Be careful when you ask them questions they sometimes give you false answers depending on the employee

Maurice Rainville

(Translated) At the Jump Plus store in Dieppe, I had excellent service from Julien Lévesque. Significant communication problems made it difficult to use my computer. In 90 minutes, Julien has fixed all these problems. I was moved with joy. The fact that the exchanges between him and me were in French made the success of the work session possible. (Original) J'ai eu, au magasin Jump Plus de Dieppe, un service excellent de la part de Julien Lévesque. Des problèmes de communication importants rendaient pénible l'usage de mon ordinateur. En 90 minutes, Julien a réparé tous ces problèmes. J'en étais ému de joie. Le fait que les échanges entre lui et moi se faisaient en français ont rendu possible le succès de la séance de travail.

katy habana

bought a Mac Air computer at this store and they gave me an unopened one, the charger cord are all messed up inside the box and it has lots of scratches. my brother told me it has always to be sealed and all that.. but the worker their said they just opened it for view sample. but it has a lot of scratches like it was really over used. i returned and they replaced it but didn't said any nor apologize... i wasn't convince that it was for view sample cause they all have it displayed in the store.. i was disappointed.

Nick Nowlan

Have shopped at jump for multiple apple products and have also had a few minor replacements on my Iphone, The staff take great care in their customers and I could not complain one bit. Fantastic customer service!

Brad Leblanc

We've been a Jump+ customer since the day they opened here in Moncton. We've purchased iPads, iPhones, Macbooks, and iMacs for personal and business use. The level of service at Jump+ is nothing short of amazing (on the service desk AND sales). Highly recommend. Mike is the store manager - he leads with respect!

Abdul Ramadan

Very lovely and informative staff!

Sylvie Comeau

Excellent customer service. Super friendly staff. Thumbs up ????

Austin Hicks

Came in to check out the apple watches, haven't decided what to get yet tho haha will be back.

Clifton Bigney

Great, friendly, welcoming customer service!

Kim Babineau

I had a computer in for a display issue and experienced excellent customer service at Jump+. Even though I walked in (I didn’t realize I needed an appointment until I was on my way to Moncton, sorry!) I was still able to leave the computer with them to have it looked at. Communication (phone calls) as to what the problem was and when I could come in to pick it up were prompt. The staff members were all polite and helpful. Thank you Jump+, I will be a returning customer. Thank you, Jump+

Suzanne Frenette

(Translated) Experience purchasing Apple and Bose products very satisfactory and exceptional with the counselor Julien Lévesque who was attentive to our needs and who was able to accompany us according to our level of knowledge. In a second meeting for a computer coaching session, Julien was very efficient in answering our questions and helping us to solve the problematic situations we had met with remarkable professionalism. Thank you again Julien for the quality of your services and your interpersonal skills. Réjean and Suzanne. (Original) Expérience d'achat de produits Apple et Bose très satisfaisante et exceptionnelle avec le conseiller Julien Lévesque qui a été à l'écoute de nos besoins et qui a su nous accompagner selon notre niveau de connaissances. Dans une deuxième rencontre pour une session de coaching informatique, Julien a été très efficace pour répondre à nos questions et nous aider à résoudre les situations problématiques que nous avions rencontrées et ce, avec un professionalisme remarquable. Merci encore Julien pour la qualité de tes services et ton entregent. Réjean et Suzanne.

Tina LaPointe

Great service. Quickly dealt with my issue

Alicia Isaac

Staff are friendly and extremely helpful

Blue Eagle Transport

Is there a time when you guys decide to answer phone calls? I believe I have called more then 20 times and no response. Even with leaving voicemails.

Melanie Dunkin

Awesome service from Terra

Scott Stuart

Horrible customer service and outright rude. Avoid this location if at all possible. It seems like I had a similar experience to the previous poster. Snippy, arrogant, impatient support staff. Do not bring your business here fair warning.

Patricia Gothreau

Great service

Lisa Cameron

Over the years I have been to this store many times, I have to say I have always had excellent service from all the employees I’ve dealt with, friendly, helpful and personable. My latest visit was last night August 5th. Apparently, they had a very busy day and there was still a line at 5:30. Again, excellent service by everyone. They were still smiling and friendly !

Shawne Ross

I had great service as usual at the Moncton Jump store. My associate Frank was busy with other customers so the store manager took care of me. He replaced my phantom glass perfectly. I always get great service at the Champlain Place Jump store.

Darren Gallant

I'm waiting in line as I'm writing this. I had an appointment for 5:20 pm, it's now 6:00 pm and we haven't even had a chance to talk to anyone. There is one person managing the service counter, and 4 on the sales floor. Seems simple enough to put a second person at the service counter seeing as there's no lineup in sales. I've waited less time at the doctor. If there was another option in Moncton I would certainly go there. Next time I'll mail it for repair and skip this frustration. Complete disappointment

K

Terrible service here. Recently had problems with a laptop I purchased a few years ago and called Apple support. They made me an appointment at the closest location which was here. When I drove an hour to get here I walked in and was told there were no technicians available to look at the computer and they would need to keep it for upwards of a week. I asked if anyone who was working might know how to fix the issue and was immediately shut down. What is the point of having “appointments” if there’s no one actually there that can help you and they need a week to fix something that shouldn’t be a big deal. I need the computer for work so I had to bite the bullet and hope that I could fix it on my own because I am not able to go a week without my computer. Luckily I was able to fix it on my own after 8 hours of cursing. Also, do not shop here, I have recently learned they charge you more for some products in store than what Apple has them listed for online. For what you get from this location you’d be better off driving to the nearest real Apple store which I believe is in Halifax, I have had much better experiences there than this rip off. Would give 0 stars if possible. Go to a real Apple store with a Genius Bar, don’t support this “authorizes reseller exam” Edit: I have since reached out to the email listed in the response from the owner but have heard nothing since. I stand by what I said. Gave them a chance again but same old problem.

Marie Berrill

Very patient with me

Viola Leblanc

JUST WONDERFUL, PLEASANT TEAM AND EFFICIENT SERVICE. COULDN'T ASK FOR BETTER!

Lloyd Augustine

All your home building needs are considered...love the environment they have.

Jean-Marie Poirier

(Translated) Really satisfied with the service Julien offered to Jump +. Very respectful and excellent service, to recommend. (Original) Vraiment satisfait du service que Julien a offert à Jump+. Très respectueux et excellent service, à recommander.

Christian Landry

Poor service, I purchased all of my apple devices from jump plus, today I went to have a glass protector replace on a new iPhone 12 for damage that was caused by a poor install on their part. The glass protector was installed touching directly on my otterbox defender, both where install in store by one of the staff. The glass protector shattered in the corner because of the bad instruction. The store refused to replace the protector even do it was apparent that it was installed incorrectly by the store at purchase. i don’t recommend Jump Plus if your looking for good service of honor their warranty policies.

Brittany Newton

The staff at this store are amazing. I couldn't get over how professional, personal, and patient everyone was. I brought my dead iphone in and was greeted by Tara who ran a quick diagnostic and got a tech named Yannick to work with me. He was just as great a Terra and ran more tests and realized my phone would have to be sent out for repair, so they got me set up with a loaner phone and called me only 5 days later.. When I came back I had the pleasure of meeting both Matty and Julien who were able to get me a new phone and walk me through the details of everything. This was all done as a walk-in service. Thank you so much to everyone that helped me. YOU GUYS ARE AWESOME!

Don Hanrahan

Christmas store hours uncertain!

Linda O'Brien

Excellent service from Julien!!! Than you very much! Looking forward to using my new phone! ????

john robichaud

I purchased a MacBook Pro in 2014 at this location (Dieppe). Recently I have been having problems with my Mac, as it was scrolling down to the bottom of the page on its own. I took my Mac into Jump+ to have it fixed. It cost 69 dollars for the diagnostic and it came back with the following diagnosis..." keyboard diagnostics has failed cost of replacement keyboard would be 761.00 with taxes". I decided to not have it repaired and was planning to buy another Mac, however I thought I should get a second opinion first. I took the Mac to a local guy, explained the problem (scrolling down). At the front counter he opened it up and within 3 or 4 minutes he noted that the scroll down key was pushed in a bit and that was likely the problem. He kept my Mac over night and I picked it up the next day. He charged me 55 dollars, taxes in, and yes it was a stuck key. I'm not impressed with this service at Jump +.

David Cohen

Great service. Knowledgeable staff. Have used them many times for repairs and purchases. Very happy. They go the extra mile to ensure customer satisfaction Would highly recommend. David Cohen

Mike Underhill

Staff is very knowledgeable, will be back forsure

Tom Wright

Little over priced good service in most cases.

Ethan Pham

Great services and strong technical skills. Highly recommend

Nikki Renae Noel

Was told by Apple that Jump plus would not be able to help me with my situation with my iPhone and MacBook but that didn't stop Frank & the service team from helping me with getting access with my accounts and phone. Received amazing service and left with a smile and a new cord in exchange for a cord that I had that wasn't working properly, highly recommend to come here for any products :D

suhyeok yim

Friendly, quick service, helpful

Jennifer Fougere

Awesome staff! Jordan was great and efficient. All around great experience ????

Rich Willis

JULIEN IS FIRST RATE. HE SOLVED ALL OF MY ISSUES PROFESSIONAL.

Janice Marthe LeBlanc

Julien is amazing . Nobody else makes problem solving so easy and pleasurable. He is worth his weight in gold. highly highly recommend.

Anne Marquis

They costumer service is awsome,, and the store Manager Francois Theriault is Great,, very patient guy you have there,, he explain everything i needed to know about my ipad air ,, Great doing buisness with them! they are going to see me in the future for sure ;)

Denis Robert

Carista OBD2 adapter. I lost my original adapter and wanted a new one. Unfortunately they were out of stock in Canada, so they directed me to the UK . I was able to get a new one from them. To my great surprise, Carista Canada took care of the extra shipping cost as well as the duty fees. That is incredible and generous support... and so is their product. Thank you Viktor.

Peter Bryant

Time consuming process to replace a set of headphones.

Dan Breau

Sales associate is very knowledge in product they sell and was very helpful in explaining the difference between products.

Chris M

Good service center

Marcel Daigle

Great customer service and provided an estimated time for repair of my phone & delivered. Overall great experience with Jump+

Lucille Collette

(Translated) Excellent and courteous, very competent, make sure you pay for it ... Tom thank you (Original) Excellent and courtois, très compétent, assurez de bien le payer....Tom merci

Wayne G

Zacharie was great! After fixing our I Pad he even helped us reload everything.

sandy ohearn

Excellent customer service and very knowledgeable about products.. highly recommend this store for all your apple products.... Francois Theriault made sure we had everything looked after before we left the store ... completely satisfied and happy with our purchase.... thank you so much!

Lorraine Dallaire

Was really well treated with Terra and she was very knowledgeable and helpful with technology. She was very polite, bubbly and would recommend her to anyone.

peter pelletier

Wow excellent service Good smile and asked if we needed help showed how to use our iPad offered us good advice how to take care of our product I will for sure come back for more business and with more customers .keep up good work cause that’s what us customers like great service..thanks to the manager frank theriault....

Noam El

Worst customer service. Would recommend making the drive to the Halifax store instead since they are an actual licenced apple retailer and this store is not. techs have no information and no help was provided.

Brent

They are very busy these days and there was a long line up to get in the store. Since I was "window shopping" I decided to pass. I do value the knowledgeable staff there.

Adèle David

(Translated) Excellent knowledge !!!! Good service! (Original) Excellentes connaissances!!!! Bon service!

Joceline Chabot

(Translated) Julien and François are super nice and patient. I highly recommend them. (Original) Julien et François sont super gentils et patients. Je les recommande fortement.

Laura Mcquade

PLEASANT and efficient

Sam Kim

Good product and services but they are more expensive than apple online

Jim Mcneil

Not very happy with the way I was treated by the staff

Patrick Connors

Great service. Called about battery replacement for IPhone. Very informative on phone and service was very fast. Jordan was very polite and friendly. Fixed my iPhone. Less than an hour from start to finish. Would recommend "Jump Plus". ????????????????????

Delila Fraser

Julien was very knowledgable and very comfortable to work with. Great service I felt it very unfair that I got charged for the appointment and was not advised that there would be a charge.

Cheryl McCormick

awesome time, thank you very much

Beth Dolliver

I Am having a horrible experience with jump! I have to say the whole Apple experience has been disappointing with my "lemon" of an iPhone 6! Whether it's been blaming "software issues" on my storage problems (such as apps I have on my phone, because Apple does not make the apps, so they could carry issues, therefore no way to know if/which apps are/may be causing my problems) or blaming the small hairline crack in my screen (which has been there for months) for the front microphone problem. My phone is now 5-6 months old, I can no longer receive phone calls unless the call is placed on speaker mode. Today I have no audio on any videos I try to watch. The guy at jump told me that he never sees front microphone issues repaired, but usually results in a new phone. Left my phone there for the night, returned in the morning on Sunday to learn that they could only fix my microphone problem with a screen replacement for $185. Told them that I could fix it elsewhere for much cheaper but was warned it would nul and void my warranty (WHAT WARRANTY?!?!) if I took it to anyone else! Furthermore I was told that front microphone problems were not as a rule, repairable! I was promised a phone call Saturday evening, did not receive one. Was promised a phone call early today for an update after the "Apple Meeting" STILL WAITING GUYS!! Look me up! Beth

Mike Bard

Super service

Maurice Leger

Terra was very knowledgeable and took the time to thoroughly explain the Mac Air that I am considering purchasing.

Charlie Somers

Service was great!

Jérôme et Jérémy Pp

(Translated) Apple authorized retailer, this store offers the full line of the brand's products. Sale and repair are offered there. The service is very good and the staff highly qualified. (Original) Détaillant autorisé Apple, cette boutique offre la gamme complète des produits de la marque. Vente et réparation y sont offerts. Le service est très bien et le personnel hautement qualifié.

Angele Wilson

Amazing customer service!! Technology is not one of my strengths. Francios and his staff are excellent! Very patient and super knowledgeable.

nigel burton

Amazing customer service from Terra!! I was in recently and upgraded my phone from an old Samsung to the new iPhone and she was able to not only help me set it up but also took the time to program my phone for my business purposes. Very thankful and will be returning again!

Jennifer Gibb

My daughter had bought a rechargeable phone case yesterday. It was defective so we went back to the store to return it today. Terra (I hope I spelled that right) was wonderful to us. She was patient with my young daughter, and gave her options when she felt overwhelmed. Extremely patient with her, and super friendly. Will definitely be back for more products.

yvette cormier

Britney and Keeley are the greatest, excellent customer service!

Kendra Cooling

had a great experience! Terra was super knowledgeable and insightful and helped me fund the right product for me! she was very patient with my decision making and knew what I was looking for! would come back for sure!! thanks!

connor scott

Rude customer service does not care or know anything, not worth the trip.

Anne LeGresley

(Translated) Yanick and Julien solved the problem I had with my iPhone ... Thank you for the excellent after-sales service ... IN FRENCH in addition + it's very appreciated and that's what makes me come back to buy from Jump + for my Apple devices (Original) Yanick et Julien ont réglé le problème que j'avais avec mon iPhone... Merci pour l'excellent service après-vente...EN FRANÇAIS en plus + c'est très apprécié et c'est ce qui me fait revenir acheter chez Jump+ pour mes appareils Apple

Seth Fogarty

Amazing customer service. I walked in with my brother so he could buy a phone and walked out with one myself. Terra made the whole process a pleasure and a genuine good time. She went the extra mile ensure that i felt comfortable with the investment and ended up with the phone best suited for my wants and needs, even which phone felt most comfortable in my hand. Terra made my day. I went back a few days later to get air pods with my sister in-law and again walked out with my own pair. Terra sold me on the features and took time to get to know my needs. I felt as though she was invested in providing me with the best experience possible both in store and with both of the products I purchased from her. I will be going back to jump+ for all of my technology needs but also just to see her smile. Highly recommend this store, especially if you have the privilege of being served by Terra, she is a delight. The best customer service experience I have ever had.

Jocelyn Keech

I am so impressed with how far above and beyond these guys went for us. We had issues setting up a new phone and went in out of frustration on Saturday evening. Not only did they solve the problem - they stayed late to get this done for us (and on a Saturday night). Terra was amazing and I would recommend her and Jump+ to anyone!

ANABELLE Legacy

François exceeded my expectations, couldn't have had better service!

dachui wang

when can i buy the latest ipad air in your store?

Hal Morissey

Knowledgeable service and friendly

M Leblanc

Called Apple and they were unable to help fix my daughters macbook air. doesnt turn on. was told to go into jump plus. went in... straight to service when the guy out front asked if i was picking something up. Said no that i need someone to look at this macbook air, wont turn on. Then was told that he doesnt have anyone in service right now (7:30pm) and that there were all these people in line so i would have to wait. No problem.... waited 20 minutes to get to the front to be told that the service closed at 6 and that they only do appointments now. booked one for the next day but if i had of known that i wouldnt have waited and would have called to book the appointment. waste of time. will see how they make out today..... fingers crossed

Missy Gagliardi

Came in a few weeks ago and had a great experience! Staff was very helpful and friendly.. I absolutely love my new IPhone! Was able to take awesome pics on my vacation to Italy! Thanks a bunch Jump+ Moncton ✌????

Ron LeBlanc

We booked an appointment 5 days ago and drove an hour today to have a battery replaced in an IPhone 7. When booking via email we specified what we wanted done. Upon arrival at the store we waited about 15 minutes to speak to a service representative. She went through all the steps to prepare the phone for for the service ( another 15 to 20 minutes ) only to then inform us there were no more batteries available for IPhone 7. She told us they could order one and it would be in in about 2 or 3 days. Our options were to leave the phone or book another appointment for later in the week. How a store would make an appointment and not ensure the part would be available is beyond me. They at least could have let us know before going that they would not be able to provide that service. So after rescheduling my appointment, upon arrival I was told that they need twice as long to do the job as they are training someone. I was told it would be done in about two hours. Guess again. When I returned about two hours later, I was told it will be another 20 minutes or so. 20 minutes later, it was still not ready and I was again told they needed 20 minutes more. No explanation or discount was offered, all I got was a bucket load of “sorry”. Finally a technician came out to tell me there was an issue with the phone. He told me that the phone is no longer working but they don’t think it was battery related. It would not go past the Apple symbol when attempting to power it on. His initial offer was to sell me a replacement phone for about half of their selling price of 400 something dollars and not charge me for the battery replacement. Really?! I didn’t agree to this as the phone had no issues before they did this service so it was obvious they broke the phone while attempting to change battery. So why should I pay anything? I asked to talk to their manager (Frank) who offered me the same deal and nothing else. I called their “head office” and explained the situation, they talked to the manager Frank, who then offered to replace the broken phone with the new one of the same model free of charge. So finally after about 4 hours I was able to leave. So my advice to all future customers is make sure you back up your phone and be prepared to waste hours and hours of your time, just to be offered a 50% discount on the same model phone because yours is no longer functioning after their “professional” servicing.

otis sde

Terrible customer service - never return a call - i have left 4 messages - after the second one - went in to complain about the service and asked for the manager to call me - still no call - i then spoke to the administrator and she said they are busy and no time to return calls - i asked again for the manager to call - no one to date has called. Today i was in and the administrator told me that no one was there to look at my computer that was fixed last week - but then she went in the back came out and said the guy who fixed it last week remembered it and told her the answer. So i guess someone was there...

Brett Sutherland

Useless customer service

henry lee

Friendly staff

Andrew F.

Very rude customer service; Brought my iMac in for diagnosis of an issue, they took it in and told me it would take 5 business days MAX to hear back... It's been 2 weeks and nothing. I called them today three times and a girl named Laura answered the first time and she said the technician was going to call me back in 30 mins. 2 hours later, after hearing nothing, I called again. Laura answered again and became very sassy. I told her I've been waiting for the technician to call me for much longer than she promised and she just brushed me off with "well do you want to talk to him or not?" Anyway, it's 7 pm now and I first called at 3 pm. Just called them again (someone else answered) and they said the technician has been meaning to call me but didn't get around to it and that I should hear back tomorrow. Crossing my fingers this time around, I just want my computer back. Needless to say, horrific service.

Louise Long

Awesome service!!!

Brendan White

They never answer their phones. Any time of the year your sent to voice mail. Also they take atleast a day to return your calls. They made me book an apointment to get a battery replaced in my iphone one time because it was "appointment only" i showed up and waited a half hour in line because they were taking walk-ins for the same service.

Emily Lawless

Horrible customer service, staff do not care what you have to say and do not want to help. Waiting time is awful and when asked to speak to a manager was told "were all equal here".

Howard Hanna

Very good service

Carole Surette

We went in the store tonight with our daughters and their ipads that they hadn't been able to use for over 6 months since we had forgotten the passwords. We are beyond pleased with the service we received. We left with happy girls and two working ipads! The technicians were funny, kind, knowledgeable and fast. We will be back soon for sure! Awesome customer service :)

Véronique Gauvin

If I could rate 6 stars, I would! I have been to this Jump+ location twice in the past two months, once to purchase my new iPhone and once to purchase my new laptop for university.Both times, we spoke with Terra, who genuinely gave me the best customer service I think I've ever received! She is truly the reason I purchase all my products from this jump+. Each time I speak with her, she is so attentive to my needs and explains my options in a very comprehensive way. She always makes sure I leave the store with exactly what I need, (not the most expensive product she can convince me to buy - as is common in for retailers). Buying technology can be scary when you don't understand all the tech lingo in the descriptions; but I always leave the store with more knowledge and understanding, as she always makes sure I understand what I'm buying! If you need help finding a product, I definitely recommend finding Terra at this location, you will not be disappointed. (and even if you are, she'll politely help you resolve it)

Darren Matthews

Excellent experience. Great team work on the floor