I'll be honest here -
Me and my friend visited B&B to sell my Nintendo Switch which was in a mint condition. It was my very first visit though. I did not have my receipt that time and I forgot. One of the staff asked me for my ID which I handed it over. They looked at us as if it was stolen and gave us a very suspicious look. I kind of over heard and heard something like "something doesn't look right" because it was like brand new. We felt being discriminated and very bad and had to leave, they refused to buy without us having receipt for the switch even though I gave them my ID which did not make sense at all. We also felt as if none of the other staff cared about their customers.
A week later, my friend called up B&B again to clear things up for what happened a week before during my first visit. He spoke with different staff member Jerrett and cleared up for what happened before that shouldn't have in the first place. We went back to B&B and met him. We had the receipt that time as I found it. What he did was some next level customer service that I never expected such a wonderful visit ever. We sold our switch for good price, not only that, after few minutes he came by and handed over a gift card for what we went through a week before. His gesture almost brought tears in eyes and I was out of words. His words were "we would like to see you again". He apologized multiple times for what happened before, and we did the same for raising our voice because we were extremely upset that time. Then, we looked around some guitars so we decided to buy a guitar and we did. Overall, he made our day and hoping his day went well too. This is what I call as an exceptional customer service, thanks Jerrett! You have a happy customer now!
I had one star review before this, and B&B deserves a great review, so here I am who edited the review as a happy customer and will surely visit B&B next time! Keep it up!