Reviews of Mac Outpost (Computer Repair)

Cara (Dear Cara Nicole)

Jeff is fantastic, highly recommend. He knows everything.

Adam Floris

June 2021, In spite of lockdowns, lineups and limitations, the guys at MacOutpost on Wharncliffe made sure I got exactly what I needed. Helped with other questions about other products and didn’t hurry me out the door because people were waiting. Product is great - as expected - and service is second to none - as I’ve come to realize!! June 2019: Bought a third party iPad and should have known to go to MacOutpost first. They solved my problem straight away. Never been happier and learned from my mistake. Thanks to John and Virginia for all their help. Highly recommended and wouldn’t consider going to the Apple store.

Cynthia Chan

These guys are great! Fantastic customer service, they take the time to explain things for purchase, repairs and maintenance of all Apple products. Really nice personal touch. We brought our computers in for malware removal, they keep track of the computer and let you know if there’s new malware on there, so it can be addressed right away! Highly recommend them for new purchases and repairs

Lucas Jamieson

Great staff! Had my MacBook air battery replaced. They were able to get my Mac back to me the next day. Highly recommend for all those with Apple products

McBain Signs

Paul + Jeff @ Mac Outpost were amazing to work with. They were incredibly knowledgeable and helped us achieve everything we needed to help make our business run smoothly and efficiently. We highly recommend Mac Outpost to anyone who is considering Apple products and will be using them for more future needs as well.

Angela G

Friendly, knowledgeable staff that patiently answer all of your questions. Been dealing with them for a few years now and very satisfied with the service my family has received

F D

Great people

Alex Buchel

In these times long service waits are expected. We waited 5 weeks and paid $225 for 'deep cleaning and data recovery/transfer' + repair estimate on Macbook Pro. In 5 weeks we got an estimate for the repairs: $3000. Obviously, we did not pay for repair. Since we did not pay for repairs, they told us to pay $100 for the data transfer to a HD. We asked how come? isn't that included in $225 already? After about of 1 hour of talking with various people we identified a loophole that allowed them to transfer for free. And now the best part: we took computer home, and I jokingly asked my wife to turn it on. It worked...however, by that time we already bought a replacement... We called the guys at MacOutpost and asked 'how come'? The answer was: "..eh...but the parts are still defective..". We said we are going to let other people know on social media, the answer was "help yourself'. Looks like complete crooks to me... ---------------------------------------------------- The reply is not completely correct. Before the manager, we spoke to another person and he told us that there is always the transfer fee, and he said that there is no fee only if we would have asked to transfer data to a HD to being with. The loophole was that I told that we were not presented with that option, at which case the first person stopped pushing the fee case. Second, there is no way to sugarcoat it: we were told that computer is basically dead; that is why we had to buy a new one. The old one is still working. That is why I called you 'crooks': this is like going for an oil change for a car and being told you need to replace the engine and transmission. Third, it is super-hypocritical to tell now that 'feel free to contact me directly...' As I said, once we got home and and figured out that the Mac was working, I called your store (well before any review posting), and I asked for an explanation. There was a silence. And when I said I will post a review, I was told 'go ahead'.

Audey

Be careful with this place. I went to get a MacBook Pro charger and they charge more than what Apple does. When I brought it to the guys attention, he claimed he didn't know the price was less although that has always been the price for those charges so I find it hard to believe they weren't aware. And 4 days later, the charge stopped working, I returned it and just went to Apple to buy a new one. Apple doesn't afflicted with MacPost.

Daniel Kirby

You get honest opinions/advice from people who know what they are talking about. Staff are very friendly and great to deal with. Lots of safe covid measures in place to keep you safe. Repair rates are reasonable. Data recover was perfect.

Wiccann Maximoff

Recently got my phone repaired at this place. When I got my phone back you all said you had lost my SIM card. I lost all my photos, videos, and contacts because of you all. Highly disappointed wouldn’t recommend!

Jennifer Ocovich

Great place! Super helpful, easy and fast transaction.

Alexander Tirolese

These guys are amazing! I had an issue with my MacBook Pro and Scott took care of it right away. My computer works better than ever thanks to the Knowledgable techs at the Mac outpost! I’d give you more than 5 stars if could.

brendan howley

I've been doing business with John and Peter since their start-up days, back in 1997. Since then, the tech's changed and the possibilities for working with Apple stuff have mushroomed. One thing hasn't changed: Macoutpost's dedicated service and consummate professionalism. You call and you get an answer STAT, technical or software or hardware. I'd never buy a machine elsewhere, not least because their pre-owned tech is the best around. Five stars, hands down. Thanks, Macoutpost...

Kris Richardson

They were great! Polite, professional and kept me updated on my repair.

Cheryl Rathborne

Since our family switched several years ago and bought our first iMac at Mac Outpost as well as several iPads and replacement iMac, Mac outpost is our go to place for servicing, & advice. Always a positive experience with the welcoming and knowledgeable staff. We found pricing to be reasonable and fair for both product and servicing.

Acie

My MacBook is like my baby. Ever since I had my first Mac I’ve come to THIS Mac Outpost and they have been AWESOME. They are kind, thorough, and care about details. They take the time to talk you through any questions you have and they don’t try to sell you anything you don’t need. I trust these guys. If you get a chance to speak with Scott I’d highly recommend it! He’s absolutely phenomenal and understands quality customer service. Truly grateful!

Deemus X

Speedy Repairs I also appreciated the texts from their technicians, they kept me up to date on what was being repaired on my computer with quick replies. Thank you Mac Outpost Wharncliffe team

Tim Blackmore

These guys are THE BEST. I've been working with them since 1997 and they have seen me through every conceivable disaster. I trust them completely, most of all, I trust them with my data, which is my whole professional life. They will help, they will listen, they will advise -- they are simply the BEST. Stay local and learn why making contact with people like this can save your sanity. They're also lovely people. You don't get that from "genius."

Joe Todd

Absoulety stellar service! I have dealt with them for well over a decade for all of my Apple needs. The staff are friendly and extremely knowledgeable. Support an independent owner instead of the Apple Store!

Nicola Laaser

Great service and very helpful tech support! Bought a number of refurbished Apple products here over the years, and they're always well priced and in excellent condition.

Shane Haskell

Mac Outpost service is exceptional. Repairs were recently made to a business laptop from start to finish I was kept updated, proper expectations set. Overall I'm always extremely satisfied with my sales/service dealings with them. Thank you!

Leon Mull

Great store and super staff. Thanks for the help with my Macbook Pro. One of these days I'll figure out how to back it up myself, I promise!

Heaven Scent

Definitely not helpful. One guy said that they would "walk me through it" and transferred me. The next guy said I could bring the computer in and they "would give me some pointers" for $175 per hour!

Adam Mcneill

I had a warranty issue and mistakenly believed that I had paid using a card. In fact, it was a rare cash purchase for me. The Mac Outpost team didn’t leave me hanging and sorted through their records to identify the purchase in what I believed to be an above-and-beyond example of their commitment to customer service. I have always gone to this team with needs related to all my Apple development CRA and will continue to do so. Their openness, transparency and ability to walk customers through their challenges is too hard to come by these days. I highly recommend this place and would urge their competitors to step up and follow suit if they know what’s good for them!

T S

Mac outpost doesn't fix or repair computers, they just replace whole parts. They charge you $150 to access your computer, then tell you this after the fact. Ya thanks, I know I could replace my whole engine, but I though you could replace a spark plug here? Before I dropped it off, I explained my Computer might need a new motherboard and therefore it might now be worth repairing. They said they would check it out and see if they could fix. I agreed to $150 for this assessment. They took 4 weeks to look at it. (I had to call them to remind them to do so) They told me; Them; "ya, you need a new motherboard, but if you can find someone to fix it, its a $1.99 part." Me: "huh? I thought you fix computers?" Them; "No we aren't allowed too. Apple doesn't let us. We just replace parts." Me: "Couldn't you have told me this? Now I've spend $150 for you tell me what I already know" Them: "Ya, sorry about that, here's your bill" 6 weeks later i'm out of pocket $150+HST and no better off. Thanks for your help! Avoid this place.

Matthew Santagapita

I purchased my first mac computer last week. The staff was super friendly and helpful

John Scott

Excellent service and very knowledgeable personnel. Had my MacBook Pro updated and now have my old iMac being updated. Definitely recommend them!

Daniel Lajoie

Efficient service and really quick turnaround for me. 2011 MacBook Pro needed it's first HD replacement since I bought it. Had what I needed in stock and had my device back to me the next day. Thanks for your help guys. Much appreciated!

Dave Serednicki

Booked appointment at this “Authorized” location through Apple support for iPhone SE battery service. Told by technician on-site $135 with a 3 day wait after glancing at it and would be better to buy a new phone instead. Repaired by the real Apple store for $65 as quoted originally by Apple. Everything about the phone was pristine and glass was in original shape. (No cracks etc.) Do not recommend this location for repairs if you want to be legitimate, do yourself a favour and take the short drive to have it done at the Apple corporate location.

Sandra Regier

Great customer service. Super friendly staff. Nice bright shopping area. Kind of an awkward front door. I don’t think it’s wheelchair accessible - otherwise fantastic.

Matteo Ciccone

Service was better at the Apple Store

Pauline Hoffman

Mac Outpost gives amazing customer service. I got my first iMac 15 years ago. I went into the store 3 times looking and asking questions before I purchased. They never hurried me and they always were patient with my questions. They have always taken care of me at Mac Outpost. I run 2 service businesses and I need my technology up to date. Paul came through the other day, just a couple of emails and he had what I needed and picked up the next day. These guys are great! Thank you!

Scott Stuart

Great customer service! Bought 2 laptops and will be buying a 3rd. Service is outstanding and friendly.

Mike Mulders (Metal Head Mike)

Charged me $90 to tell me they couldn't fix my problem. Then fixed it with someones help over the phone. Don't give these hucksters your money.

Steve Biskup

I've been dealing with them since 1989 before they were Mac Outpost, and over the decades have purchased all of my computer equipment here, both for business and personal use. The staff is very knowledgeable, courteous, efficient, and always a pleasure to deal with.

Jason Williams

if switching from windows to mac was not hard enough the staff here sure made it worse. that being said they helped me stay with windows and im glad I did.

Ann Lee

Virginia saved me and my macbook; she was a godsend!

Emily Presswood

Dropped off MacBook Pro (2019 w/touchbar) a few days before warranty, they were able to charge warranty for all my issues even through I had received my finished computer after my warranty was over. They were fast and fixed all my issues when I hadn't understood what the issue was (maxed out speakers, etc. ). 10/10 service, was clean, polite, and followed COVID safety measures.

Karen Try

The staff provide the best customer service in London Ontario! They are patient, know all the products and go above and beyond to provide a great customer experience! Call ahead, chat online or show up at the store and you'll be a satisfied customer like me! Special shout-out to Paul Tucknott!

Aj Mensah

Do yourself a favor and just go to the Masonville Apple Store. When I came here in November of 2020 for spilling stuff juice all over my computer, I was told it would take approximately 5 weeks because they were swamped. No issue here. A couple days later I get a call from them saying that they actually can't fix my computer and I need to call Apple and get a CRU (Customer replacement unit) because my computer was fried and my AppleCare+ didn't cover it. At that point they hadn't fixed anything so I just picked it up and got it fixed at Masonville Apple with no issues. Three days ago (June 2021) when I cracked my screen, I took it straight to Masonville to get it fixed and they told me that Mac Outpost had claimed to have done repairs on my computer even though they hadn't, hence writing off one of my AppleCare accidents. Obviously they hadn't fixed anything so I had to call Apple Support and get them to reverse the claim that they had made. So, save yourself a headache and just take it to Masonville. :)

Colton Bachert

Customer service was not good at all, A guy named Thomas was telling me instead of my screen being damaged it was just dirty, so when I bought screen cleaner to clean my screen you could see the damage. After I proved myself right and he got very mad and was not impressed with me at all. Thought they were supposed to be helping us instead of making it a competition of who’s right. Would not recommend this store.

Window Film Systems

We have our own Apple genius.... Jeffrey Cooper! We are so happy to have Jeffrey in our corner supporting our business. We've been customers of Mac Outpost and specifically Jeffrey for years. I couldn't imagine going anywhere else. Jeffrey is always there for us, helping plan for future needs as well as taking care of day to day items that may pop up.

Ross Emerson

Always had a great experience with Mac Outpost, very knowledgeable team in the needs of their customers via new products or repairs. I highly recommend them! keep up the great work

Bruce Nielsen

Gotta love those iMacs!

Dennis Siren

Mac Outpost source the cables I needed in a timely manner.

Stephen Harris

Thank you very much for all of the help from Paul and the Mac Outpost team this year. We've dealt with Mac Outpost for many years, and relied on them more than ever in 2020. The equipment needed to facilitate streaming and video production has been excellent and appreciated by so many families during this profoundly challenging time. Highly recommended.

Giuseppe Iannelli

Beautiful centre! Staff is very friendly and knowledgeable. Ask for Virginia. She knows her stuff and will hook you up with everything MAC! Highly recommended!

David Nicolle

I had excellent service from Paul at Mac Outpost recently. I would highly recommend this store.

Susan Elson

Brenden was a big help when I went to look for a used Macbook. I found just what I wanted and saved good money too. Thanks Outpost!

Cathy Dunlop

Bought a new ipad from Virginia recently and was so pleased with the excellent service. She helped me set up the new ipad and I had many further questions that she readily answered. I would highly recommend Mac Outpost and the delightful Virginia.

Dylan McInnis

Today I called in to discuss my monitor and Macbook pro. I had the pleasure of speaking with Scott. Not only was Scott bright and cheery on the phone but he was able to answer all my questions with ease even though I wasn't purchasing anything from the store at this time. A+ service and it did not go unnoticed. Thank you Scott!

Natalie S

I went in with a broken iPad and Quinn was delightful in my stressful time, he made the effort to answer all of my questions and explain everything clearly, he seemed very knowledgeable, and was super friendly behind the mask and plexiglass!

David Finlayson

Quick service, friendly.

Scott Andrew Collyer

Awesome, quick, and attentive service. Thank you to Paul T and team for fixing up my Mac Pro trashcan. Always good to support a local business. Thanks again. Will be back to shop for my Mac Book Pro replacement ...

Michael McKinlay

Mac Outpost is a fantastic store. I recently had a 27" iMac hard-drive replaced and it was done in a snap. I was giving that computer to my father-in-law and bought a new 27" for my family and I was pretty worried I would lose content when I migrated. Paul Tucknott walked me through it and had everything up and running in no time. Great people, great products, great store.

Daniel Glassford

They take forever to look at your computer. Then low ball you on it's value so they can resell it and make all the profits.

Gabe Griffiths

Supporting local business has never been more rewarding. I needed help building a custom iMac and Quinn Maxfield was very helpful. Perfectly patient, took the time to answer all of my questions, and helped me better understand exactly what I needed. I will bring all future business to Mac Outpost.

Jenni Ferocious

I despise anything apple related but my boyfriend made me go in the store. I'm giving it five stars though because the guy that we talked to was super helpful(I don't know his name and I'd just say "the dude with the beard" but let's face it, it's a mac store so all the guys have beards and all the girls wear infinity scarves), and the store was clean. The only thing is that it's not wheel chair accessible since you have to go up some stairs to get in the store.

Rita Polus

If I can give this place a no star I would choose that, I called before showing up asking if I can return my charger it was only a day after and she said yes but there will be a 15% restocking fee. I show up at the store speaking to Scott and he said no I can’t. Who ever is manager there you might want to get your staff all on the same page.

Logan Saunders

i just want to get my ipad fixed

Jessie Babra

Mac Outpost saved me!! My laptop totally just crashed on me and my hard drive started to fail and I had no clue what to do. As a student, that’s reallt scary. I have an older 2011 MacBook Pro model so Mac Outpost was the only place that carried parts for it. I just walked in and Scott was there to help out! All I can say is - amazing customer service !! He walked me through everything that had to be done step by step and did not have me worry a single bit. I’m happy to say that all my documents were able to be recovered as well as an ease throughout the whole process was provided. Amazing service. Amazing customer service. Promising results! Thank you Mac Outpost, and thank you Scott! :)

Kristoff C

Our organization has had great success with moving our I.T. Services over to Mac Outpost, they look after everything from our servers and network to all our workstations for both in house and out of office staff. We get response and have lowered our cost of I.T. management buy allowing these experts to stay on top of our requirements. Keep up the great work. Looking forward to another year of co-operation.

Samarr Knight

I called last minute about buying a laptop they had In stock because I needed Software for an exam my current laptop wouldn’t support and Scott helped me out and set me up with a new MacBook! Highly recommend, from one local business to another, Buy and support Local!

Rebecca Neufert

I came in the otherl day to get some audio issues fixed. They simply looked it over and fixed it within 5 minutes ... with no charge! Thank you!

Ali Akkila

Helped me out with a quick fix and did not need to pay.. I do have apple care, but he did not even ask for my details. Honest work ????????

Emersyn Salek

Had a really good experience. Quinn was really helpful and shared important information with me before purchasing a phone. Also gave me a great deal. Would highly recommend.

Diana Wright

Thanks so much for helping us with my suffering iphone battery. Service was avaiailable today Yay! There was no snow on the road... and everything is fixed. Friendly. Thorough. Considerate. Delightful. Virginia. We love you.

Megan Brekelmans

I took my computer here because the power cord stopped working. The laptop was still under warranty, but they still insisted that I leave my computer there overnight for "diagnostics." I only agreed to leave it because there was nothing on it, but that was a super irritating experience, and also a bit suspicious. They did end up replacing the power cable.

Daniel Baerg

Gone is the golden age of independant computer maintenance and tech support. When someone can find great electronic goods and accessories for pennies, why would anyone pay a premium for these products at a store that doesn't offer any sort of warranty or protection beyond what Apple offers? I recently cracked my phone screen, and while Apple can repair the screen in an hour, in-store, Mac Outpost claims that it takes a minimum of 3 weeks, as they don't do it in store. They have to ship to Apple just to have them *assess* whether the repair can be done. Then once they have your permission, they make the repair. In the Apple Store, the repair costs $130. What would I have paid Mac outpost with all that extra shipping and labour? The biggest eyebrow raise for me was that they would charge $65 to have my phone backed up. I'm no technician, but I know enough about how backups and data work to know when I'm being taken. The store is nice, and has some great displays. Some products and accessories here and there that are a little harder to find elsewhere. I think the one advantage to this place is that they provide support for older devices, that by today's standards are almost obsolete. So if you're hanging on to older iPhones or macs, this is the place to go for tech support. I can't get past the pricing though. The Apple Store charged $150 to replace the battery in my MacBook Pro, and Mac outpost was going to charge over $300. The problem here is that their prices are just not competitive in any way. These guys used to be the go to Mac guys in London, but they're quickly falling behind the competition.

Dex K

Good service. They know their stuff!

Ethan P (S117)

This MacOutpost had more than fulfilled my needs. When I was doing my best looking for a laptop for school, they helped me find the best one possible.

Mike Popovich

I have dealt with Mac Outpost since 2006 & they have been nothing but "top notch"---the sales , service & after care were all exceptional I have nothing but kudos & would recommend them to anyone interested in Mac products Dr Mike Popovich in Rodney Ont

Simon Krasevec

I'm not an apple person, but staff and service was really good, thoughtful and professional

b yule

They don’t replace screens

Ryan Bryson

No delivery and next to no parking available makes pick up a pain, but customer service is great

Susan Bursic

Super fast and helpful experience, even during lockdown. They answered multiple phone call inquiries and were quick to help when it came time to make a new purchase. Highly recommend!

Laura Mundinger

I own an iMac, MacBook, iPad/pencil, iPhone, Apple TV, and Apple Watch. I purchased them all directly from Apple, never giving the outpost a chance. Due to the pandemic and the malls being closed, I called the outpost to see if they could help me out. Not only were they able to help me with my request, they went above and beyond by actually performing the service for me (I thought I’d just purchase the product and have to do the manual work myself.) The customer service I received over the phone and in store was professional, insightful, and accurate. I will be coming here for all my Apple needs in the future. So glad to have found this gem of a place!

Andrew Lampman

I have been going to the Mac Outpost for over 8 years and consistently received "AAA" service! The staff is very knowledgable on all products and they are ready for any unique questions or issues as they have Apple certified repair techs on site so you always get an answer. The Mac Outpost is always my first place I go to get answer for all my Mac questions (4 iMacs, 2 Macbook Pros) as they make the experience personal ... like it should be. Big shout out to Paul and Brandon for setting the bar high when it comes to service.

Colin Chalmers

Ive been using and relying on MacOutpost for over 15 years! Always have the answers and products I need whether at work or home. Jeff and Paul are standouts!

Brent Hartford

Always impressed with the service I've received from Mac Outpost. I've received amazing care and support from Jeff everytime I've interacted with him. Always happy to give them my business because I know it comes with great service and care.

Robert Vermeersch

Mac Outpost continues to offer the small town like service. From personal support to our business, we've always been happy with the result.

Dr.JagCobra

I needed to replace the battery in my MacBook Pro, and they did it fast, and did a really good job, all for a great price. Extremely satisfied. I love this place the staff are friendly, and the service was above and beyond. Thank for the amazing service!!!

William Hussain

Personal service is important when buying these products, and you are guaranteed this when buying from this shop. I bought my first Mac in 2008 from here, and each time I require a new one, I am always here. Good, professional service is what you get when buying your Mac and products here.

Jeff Gallant

Great service! Scott (I think that was his name) was able to fix the problem with my Macbook on site quickly and didn't charge me anything. Superior knowledge of all of their products. I'd go here first actually.

Aaron

Had to get the bottom case of my MBP (15 in, mid 2014) replaced during the COVID-19 lockdown. Really happy with the repair, and my MBP is finally back up and working.

Ken Pucula

Received some great help from Cesar today! Thanks guys

Nate Temple

Highly recommend, was having issues with my Mac and the customer service was extremely knowledgable and friendly. Scott helped me, my Mom and Grandma and was super patient. First place I'll go in the future if I need any help. Thanks to Scott!

Andrea Hayward

Always excellent service from Mac Outpost!

Jeanette Dowler

I have never been disappointed with the Customer Service that I have received from Mac Outpost on Wharncliffe Rd. Scott Henry and his team are beyond respectful, knowledgeable and efficient. I highly recommend them!

Caleb MacDonald

Top-notch service, expertise, advice, and support from Quinn and the team. It's my new goto place for all things Apple.

Ron Coristine

Paul has knowledge and integrity...and patience for my too many questions. He helped me get what I wanted and provided as much information as needed to help me make a decision. I have purchased products and services here before and have lots of reasons to remain a customer.

Darrell Hache

Friendly staff and updated showroom

Ira Jacobs

Better than the Apple Store, for all your Apple needs!

Jessie Macdonald

John has been a great help over the years! He replies quickly when we have questions or concerns regarding our Mac computers and database for our business. We would highly recommend John and the Mac Outpost team for all your Mac needs!

Caitlin Howald

The only place i'll be going to from now on! The service is above anyone else, had a screen issue with my iphone 11 pro max not only did they get it covered under warranty for me but they had my phone fixed and ready for pick up in 2 days (during a pandemic too!!) I cannot say enough great things about the outpost.

Shelby Nielson

This was my first experience with Mac Outpost, and simply put, it was disappointing. I booked an in-store appointment online, and was excited to receive an email from Paul a couple of days prior to my appointment to get some more information on what I was looking for. I had cracked the screen on my 13” 2015 macbook pro, so informed him that I was considering the options of repair, trade-in, and new purchase. Paul asked for the serial number of my laptop so that he could provide me with a repair quote; about $700 + $150 labour, which would be roughly equivalent to its trade-in value. He answered some questions I had about pros vs. airs, but omitted answering questions I had about their stock supply of macbook pros (after he’d mentioned they were currently hard to come by) and if their store honoured Apple’s education pricing (as I’d mentioned I’d soon be starting school). Upon arriving for my appointment, I was basically asked what I was here for. I confirmed I was speaking with Paul, the same person I had been emailing back and forth with for the past couple of days. Yes, it was Paul, who appeared to have no recollection of our previous conversations. After recounting, again, my problems, needs, and questions, Paul provided a different quote for screen repair than he had provided in his email (without examining the computer and its level of damage). After challenging him on this, he defensively stated that he thought that I had asked about a different computer (despite providing the model details and serial code in the email), and that their store receives thousands of emails a day so he couldn’t possibly be expected to recount everything. I understand that it is a busy time, but what is the point of these pre-appointment conversations if they are not going to contribute at all to the efficiency of the appointment? Paul also accused my email of being faulty and that not all his emails could be delivered (despite me receiving a reply to every email I had sent him) and so I probably didn’t receive all of the information. When asked about repair time turn-around, I was quoted 4+ weeks, but that we could pay an additional $100 to get further up the list, but that a completion time still couldn’t be guaranteed. I understand that this is a busy time given the current circumstances and holidays, but this system simply seemed unethical. When asking Paul about education pricing (again) he said that their store couldn’t honour this program as a private retailer, but that it would only save me about $30 anyways so it wasn’t even worth it. I pulled up Apple’s education pricing of the computer model we were discussing on my phone, to show him that it was actually about a $200 difference from his store. He continued to provide excuses on why they can’t offer the same prices as Apple. Following this experience, I was not interested in offering my business to the Mac Outpost. I proceded to the Masonville Apple store to seek assistance there, where I had a wonderfully helpful and friendly experience, and purchased a new Macbook Air. Oh, and not only was their repair price significantly lower (~$400), but they quoted me a 24-48hr turnaround time, but that it could likely even be done same-day. I would highly recommend fulfilling your Apple shopping needs at the Masonville (or any other) Apple Store, skip the Outpost.

Yvonne mitchell

I have been a faithful Mac Outpost customer both for business and personal shopping for years. I love all my apple products and really like the personal service they provide along with the best technical support. With a small business you get to know the staff and they get to know you. Whether you are looking for the newest technology, or a great deal on a used/refurbished item I highly recommend Mac Outpost.

Ivan Service

Paul and the staff at Mac Outpost are extremely friendly and courteous. They always get back to me in a timely manner, have made last minute changes to orders, and repaired my older machines to keep them working well past their prime. This is why my family and I have been shopping with them for almost 20 years.

Derek Graystone

Came in with a dead iPod out of warranty. They got it working in a couple minutes (minutes mostly because the battery was dead too) and they didn't charge me. Very happy customer!

Jesse Elliott

I have yet to buy something from these people, but their customer service has been light years better than any other affiliate of Apple and Mac products that I have dealt with. You do not have to book an appointment through your iPad (and wait for a stupid length of time); you just go in, and they will help you. They have real techs who know their stuff; even the owners are in the store working on computers and answering questions. The prices could be a little better, but it's Apple; Apple charges you just for it being an Apple product. For anyone that needs to get their Apple products fixed or serviced, or for anyone that just needs some help or has questions, I highly suggest going to Mac Outpost. They will always be my go to place for Apple stuff.

Natalie Temple

Mac Outpost, specifically Scott, was very helpful and knowledgeable in giving advice towards the fixing of our Mac. He spoke honestly and was not in anyway trying to just get our business. We will definitely go to Mac Outpost for any further needs. Very personable and friendly!

notify24

Great service! Very knowledgeable staff and super friendly! I highly recommend them!!!!

Tamara David

I have been dealing with Mac Outpost since they were a little shop out in the wilds of Exeter Road, waaay back in 1999. Back when you could call and pretty much be assured that Peter Himself would be the one to pick up the phone if I called. Which I did. Often. Probably to his dismay, but he was always able to help, and though the business has grown, things haven't changed. Someone's always there to help. I have only ever used and purchased Apple computers, so it was a bit of a no-brainer that back in January this year, when I needed a new one, I would return to Mac Outpost and get myself a lease return MacBook Pro. My confidence in their lease return program has always been high, but this time? Through no fault of theirs, I got myself a lemon. It's bound to happen once in a while, and I'm sure that after the seventh or eighth trip in to have them dio then service my craptop, Paul and Gaven, and Virginia et al, were getting tired of seeing me. Not to mention the cost of gas and my time (plus loss of clients, as I freelance) to get all the way there from Port Stanley each time something would go wrong with it. I was beginning to feel as if I were cursed. Three logic boards, two brand new RAM swaps, a system wipe/restore, a complete newer casing (went from early 2011 to late model 2011) and god knows what else later, I finally had had enough. Enough time wasted. Enough gas wasted. Enough business lost as a result of having a computer in the shop more than it was on my desk. I called and spoke with Peter. Told him that, for the first time in nearly twenty years, my confidence in both a product and a service were on very shaky ground. Asked him what we could do. Asked him what they were willing to do. And again, they were able to come through for me. To restore my faith in Apple and Mac Outpost. I'm writing this from my *new* iMac and couldn't, honestly, be any happier with the end result. No more laptop for me, I have switched back—after a ten-year hiatus—to a desktop, and it's all thanks to a business willing to go the extra mile to retain a long-term client. Show me anyplace else that cares enough to do that. Takeaways: Avoid, if possible, any models of MacBook Pro from early or late 2011. Deal with a business that, though potentially more expensive, remembers you and treats you like they'd like to keep your business. And always, *always* get the extended Mac Outpost Warranty when purchasing used. I figure that hundred dollars spent in January saved me somewhere around FOUR THOUSAND dollars (maybe more) by the time this saga concluded. Thanks, as always to all the staff at Mac Outpost but most especially Paul T., for his consummate professionalism; Gaven for his patience and knowledge and Peter M., for being there, once again, to make things right. If I could post more than 5 stars, I would.

Sam Wells

They managed to get all my data back which was superb! Thanks Paul! I had to wait a couple of days which was too bad as I really needed my machine but I understand these things take time. Guess I shouldn't have spilled that coke!

KL P

Though the repair department was helpful, their quote was twice that of the Apple store in Masonville. In addition to the part replacement cost their labor charge was $195 compared to a flat $39 charge at the Apple store. I would compare prices before you use the repair service here.

Mathew Szwedo

fixed my macbook perfectly, cheaper than the apple store with great service. definitely recommending them as my go-to place for my mac stuff.

Jeff Sage

Quality. Integrity. Delivery. Nothing but good things to say about this locally owned gem of the London business community. Family feel, corporate delivery and the best customer service you'll find anywhere. They're trade in programs for Mac products make it a no brainer for our small business to refresh fleets of computers with surprising savings. If you're a large company or just going back to school, you'll never be disappointed if you stop by the Outpost.

Cody James

Ira replaced my battery properly and in a day. I had booked my appointment for 4:20 (just coincidence, not a joke) didn’t get in until after 5, even though only two people were ahead of me. Do not give them your email. When asked for my email, I asked what for, they said it was for contact purposes. Nope, they just apply you to a mailing list without your permission. Edit: Implied consent is a fancy way of saying, “I didn’t have your permission, you should have assumed we’d send you unrelated emails”. Edit 2: Owner deleted response because he realizes its scummy what he is doing. My first edit was in response to his deleted reply.

James Da Silva

Thorough and excellent service

Hyland Cinema

We have purchased our iMacs and laptops from Mac Outpost since we opened 14 years ago. We really like the personal service they provide. They are always friendly and have great advise.

Mark A. Rayner

I've been a customer of the Mac Outpost for years now, ever since I drank the Mac kool-aid. Paul and his team are always helpful and their care is always appreciated!

Lindsay Sage

The Mac Outpost team is a wonderful partner of businesses. We've relied on them for best-in-class tech and support for many years.

Christine Siess

We have been to this place at least 5 times and we should have learned from previous experience not to bother going again. But I have mobility issues and COVID concerns so I can’t go to the Apple store in the mall. Every time we go, we are made to feel that we are bothering the sales people by daring come in to their domain. The last time I wanted help with an Apple item that was defective and was included in the Quality Program with an automatic return and replace. I was told quite rudely with no apology that a receipt was required. It was a gift. I did not have a receipt. There was no alternative offered. I was told that it was Apple’s policy to require a receipt. So I went on the Apple support chat and my issue was resolved without needing a receipt. Last time I will try Mac Outpost. The funny thing is that we are huge Apple users and could be in the market for more Apple products in the future. In the words of Julia Roberts in Pretty Woman, “Big mistake, huge.”

Jonathon Hyjek

These guys are great. They know what they're talking about and they care about their customers. Mac Outpost will go above and beyond to make sure they sell good products (whether new or refurbished) and they stand behind their products with an amazing service department.

Kent Pedregosa

Mac Outpost is a very helpful location with Apple specialists. I would much rather support this business than go to the Genius Bar. Great people and great service overall

Maureen Dwyer

Great Service! My computer just died.... I brought it over to Mac Outpost and the diagnosis and fix were quick, efficient and professional. My hard drive was replaced. Thanks to Kimberly for her excellent technical ability. Maureen

Louise Sherman

I had taken my mac in to have the hard drive replaced and the agent who received it told me that it could be a software or hardware problem when I had already determined it was the hard drive. I would pay $95 for this service. When I picked up my computer the bill was an additional $400 for the new hard drive and transfer of data. I had to take the computer back to have them complete the installation of the standard programs. ALSO, they did not copy all of my data which was part of the cost. I would NOT recommend this business as customer service is not their main focus and they have an issue with completing what is requested. I am going to have some knowledgeable friends complete the recovery for me.

Mark Clarke

Absolute garbage service

Adam Crozier

This is merely a word of caution for Mac owners. I had been experiencing issues with my MacBook Pro, which were being caused by faulty RAM. I had run the Apple diagnostic tests, which showed a problem with a memory module (PPM002, PPM003, PPM004). I brought it in to be serviced, and was talked into, and rather foolishly agreed to the "Deep Clean - Full Service Tuneup" at a cost of $199 + tax, as I thought that the issues could have been caused by my 2 year old's best attempt at writing an essay on the computer, and that something had come loose internally. I was told that this service would see each major component checked to see if there was an issue unrelated to the RAM, which as with new MacBook Pros, requires a new logic board ($$$.) I don't mean to begrudge Mac Outpost too much, but when I called (I had to call to check on the status of my repair), and when I picked it up, both employees informed me that the data had been backed up (I had erased the drive in my diagnostics), and that the diagnostic showed an issue with the memory module (ie. two things I was already aware of.) Neither told me when I asked what had been done to the computer that the internal components had been checked in full, which was the main reason for paying $225 up front without anyone diagnosing the problem. I brought the computer to the Apple Store at Masonville where they diagnosed the computer at no charge, and for a time in front of me at the Genius Bar, and ultimately, it does require a new logic board. I had wished to avoid this, based on: 1. A desire to frequent locally owned, and independent establishments, and 2. A desire to avoid subjecting myself to driving in London. I imagine that Mac Outpost would diagnose the issues at no charge, or at least for their normal bench fee, which I would have been happy to pay. However, I just would like others to be aware that if you are having significant issues with your Mac, don't be swayed to pay $199 + tax upfront. tl:dr - I'm an idiot, agreed to pay $225 up front before a service tech had diagnosed my machine, not sure anyone did what I was sold on. Took it to the Apple Store, they diagnosed for free, and are now replacing the logic board.

William Warder

I found Mac Outpost to be professional, efficient and easy to deal with. Mac Mini problem was addressed promptly for a reasonable cost. I will continue to use their services in the future.

B M

Didn't have a very welcoming experience during a very stressful time. Laptop stopped working during exams. If you are experiencing any issues with your Apple product, I would strongly recommend heading over to Masonville.

Holly Burgess

I am BEYOND impressed with the assistance I received! Scott was amazing and answered every single one of my (many, many) questions. I was about to purchase a brand new MacBook; however, not only did Scott save me tons of money, he had my old laptop of 9 years fixed, and it is now operating as if it was BRAND NEW! Thank you so, so much Mac Outpost!

Deb

I have dealt with Mac Outpost for over 10 years. We started with 3 Mac minis and have expanded to 32 IMacs , Mac minis, printers, IPhones and IPads that are on a extensive network. The service people are very knowledgeable and service is always exceptional. MacOutpost has now expanded to managing our website and email domains . Thank you Jeff and Mac Outpost staff for taking such good care of all our Apple needs

Tori Clark

My laptop decided to call it quits 3 days before my wedding. Of course, I had nothing backed up, my honeymoon itinerary, and wedding lists were on my laptop and it wouldn’t even turn on. I went into Mac Outpost and Scott instantly made me feel hopeful that we could get my data to be able to have my documents. He was incredibly kind, personable, and professional. They got my data onto a hard drive (thank gosh) and Scott gave me a tutorial on how to use the hard drive. He gave me his best wishes for the wedding and sent me on my way as a VERY happy soon-to-be bride! Thanks so much Scott for being so helpful and taking SO much stress off of me!

Rick Cloutier

We had a great experience shopping at Mac Outpost with Jack..He was a great help and was a very nice guy to share his knowledge with us thankyou

Joseph Corcoran

I have done business with the people at Mac Outpost for eight years. I have always been pleased with the quality of their service and the kindness of their staff. I rely on them.

Judith cripps

Professional fast service!

Pete Radoja

Went in today - Friday before the long weekend and Mac Outpost looked after me until I was comfortable with the changes made earlier to my computer. I had trouble with the upgrades to my computer that didn't sync with the old files and programs - i expressed my concern to Virginia the manager and she assured me that she would look after me immediately - she put Greg on the task and two hours later -here I am with a working (and secure) computer - many thanks for being professional and getting me going with such short notice.

Ashley

Called today to support my sister with understanding the steps taken during her repair. During the conversation the technician wouldn’t hear me out and consistently kept cutting me off and shutting down everything I had to say. After attempting multiple times to get my point across with no success and being told he couldn’t do anything to help us and I had no other option but to call Apple Support, I told the technician that his customer service was disgusting to which he replied with “Haha, you’re cute.” I immediately hung up the phone. Will never recommend this company to anyone. Disgusting service.

Matthew Pennington

Very quick and professional service. Take all my Mac products to Mac outpost

Naghmeh Alizadeh

This past week my laptop crashed and after taking it to the Genius Bar at Apple, was told that since Apple Care does not cover personal loss of data, I would need to take it to MAC outpost. It is important to know that in order to keep your warranty under Apple Care, you must take your laptop to official Apple technicians - you cannot just take the laptop to any shop. The reason I have Apple products over other brands is because of the level of sophistication as well as customer service I receive. A lot of the reviews on here are written out of bad taste; it's important to recognize you have a Mac. It's like comparing a Toyota Corolla to a BMW - if the parts of your BMW break, you are paying much more than if the parts of your Corolla break. I was extremely distraught hearing that my hard drive was fried because my entire university life, as well as work life, was on my laptop. I was immediately greeted with kindness and was told that the battle is not yet over. I made the choice to stick with Mac Outpost, despite it being somewhat more expensive than other random stores around London, because it was Apple Official, meaning the standard of care and customer service met Apple's standards. I find it quite immature and surprising that the angry posts below are written by people who have clearly not done their research, nor understood what they are paying for. Like anything in life, you can pick up the phone or send an email and enquire about how much your repair will cost, what you are willing to pay, and where you are willing to take it. My Mac was returned to me in perfect condition, with an extended warranty. I kept in touch with Mac Outpost and was aware of what was being done, and how much it would cost. I MADE THE CHOICE to keep my laptop here, instead of take it to a random shop, because I wanted the service to be guaranteed under Apple Standards. Thanks to Paul and Virginia for their amazing communication and for giving me reassurance during a time of great stress. You get what you pay for folks - if you want cheap service that isn't quick or guaranteed, take your Toyota Corolla elsewhere. :)

TheKevinbice

The benefits of shopping local are never better demonstrated than by the staff at Mac Outpost. I have purchased all my computers and accessories from them for years and always been satisfied with the products. Whenever repairs or advice are needed, Paul and his staff have always been professional, helpful and friendly. They have always followed up purchases and repairs. A great pleasure, always!

Kelli Phillips

I'm a faithful Apple user but prefer to use Mac Outpost for computer purchases. I've got two "monster machines" from them over the years. Personal service, quick to respond and prices are the same. Can't beat it.

ALLAN BARNES

BEST SERVICE. LOVE IT

alleycatb

Convenient full service for apple users

A Frazee

They have a really nice store here. Way better than the mall!

Graphics IT

We use Mac Outpost for all of our hardware and software I.T. support, the service can only described as excellent. We rely on their expertise 24/7. Our systems have been designed to a zero downtime scenario for over 100 employees and this alone has saved us countless thousands in lost wages and revenue compared to our competitors. Their service technician Jeff has been our trusted advisor for over 5 years now. No other I.T. firm we have used has proved to be as reliable or flexible as Mac Outpost. From simple software solutions to complex servers and managed services, they will have you covered.

Rob Weatherstone

The people at Mac Outpost really know everything about Macs! They are the pros’ pros. In all of my dealings with them they have provided high quality service with absolute professionalism. For a Mac issue, or even just a question, they’re my first choice.

Rebecca

Answered my questions thoroughly and further recommendations for my specific needs . Timely response to last minute request even during covid restrictions. Thank you

Jeremy Hanford

Great Company to deal with! Peter and John have a wonderful team that goes above and beyond to service their clients. I highly recommend Mac Outpost!

Brad Rice

Very much appreciate the knowledge and professionalism at Mac Outpost. Give them a try!

Ryan Sweeney

Extremely nice staff. Helped clean my keyboard for free. Definitely will be back.

Colin Dennis

Really nice staff, very professional. I helped my sister pick up a sweet pre-owned iMac for good deal. Check them out.

Jason Adams

Very happy with the service I received from Mac Outpost. They answered my questions with promptness and just the info I needed. The repairs I inquired about where reasonable and when an Apple solution was not available they were able to point me in the right direction. I prefer them over an Apple store.

Pauline Devilee

Excellent customer service! Jeffrey is always available to assist when issues arise with my software or when I am in need of a computer repair or upgrade. Great products sold at the store as well.

Mike Weerts

great service, great products and very happy with my MacBook Pro purchase.

MMC

Reliable service - have been using for years, never had a problem. Very dependable.

Elizabeth Parsons

Just upgraded my Apple TV device. Went to Mac Outpost to purchase. It was easy, convenient, and great service. Thank you Mac Outpost!

Cris Rose

Worst customer service I’ve ever experience. Not a level of an actual Mac Store. I waited 2 months before I called to see where it was at! It cost $159 for them to me what I already told them!

Kayla Smith

They were awesome! Scott In the store front was very friendly and helpful! The tec Gavin did everything he could to fix my Mac and I left super happy! Thanks a lot guys!! :)

Karen Piovaty

I have been going to Mac Outpost for almost two decades. Their customer service and expertise are exceptional. Even though i now live near Algonquin Park, I still drive or ship my Macs to Mac Outpost when I hit a major snafu or need a major upgrade. I've referred many others to Mac Outpost and they have always been pleased as well.

Zabrina Vandenberg

Amazing.

MCDONALD ETHAN

I have spent over 10 grand here. need i say more

Bo G

Mac outpost has a friendly and efficient team, I always suggest my friends and clients to check with them before shopping anywhere else, never been wrong. thumbs up

Bill Davis

Excellent top notch sales and service.

G. Stewart

I have bought Apple products & Mac Outpost services for all of their 25 years, including both business & personal use... They are the quintessential "Gurus" of everything Apple... passionate & enthusiastic about the products they sell & the services they provide ????????

Brian Carnegie

Excellent customer service. Very straightforward and answers questions easily and understandable for us non-techies!

David Schaffelburg

Polite, friendly and helpful service. I was ordering an iPad Air on short notice and Paul was involved and kept me informed. Pad exactly as wanted and an easy trip to the store (with COVID restrictions) and Pad home to be set up and used. Well done Mac Outpost. Thanks to all the staff involved. July 2021 Another great interaction with Paul. Order from Apple took just under 3 months (Apple delay not Mac Outpost) but once in excellent service, prompt and easy pickup. Thanks guys.

Vanessa Haight

Horrible experience. My iPhone Will not hold a charge I called Apple care and they made an appointment for me. Confirmed I would be helped as I had gone before and they said to go to an Apple store. I have been paying into my Apple care for years. Went in and was told it doesn’t matter what a 1-800 number says they will not look at my phone and I can leave it there but they will not supply me with a loaner and they could have it for weeks if they find an error. When I told them my situation as to why I needed my phone I was told ‘well everyone needs their phone.’ Left in tears Extremely unhelpful and condescending When I called Apple care from the parking lot he was very surprised and asked why a battery test was refused to be performed on my phone. I will never go back and I will be waning all family and friends I avoid this place of business

Frank Myslik

Had some iPad problems and this team was awesome. They were professional and repaired it within the week. Would happily return to them for future issues I might have. Also recently bought a brand new apple watch and the turn around time was fantastic in getting it.

Yvonne Izzard

Wow!!! 13 new Macs and 10 printers installed and connected to one network with software set-up and full data transfer in record time. The technicians made the entire process as smooth and painless as possible. These guys are second to none!

Jim McHarg

Paul and the team went above and beyond, and I am very happy with the customer service, product and followup. I've been dealing with MacOutpost since they opened, and I have never been disappointed.

Julia Anderson

An amazing experience, so nice to have a store staffed with individuals that put my needs first. From picking out my computer to showing me the ropes, Mac Outpost has been my go to store ever since!

Dan Neaves

Love this place! Jeff is a life saver and always comes to my rescue! Would highly recommend always using them when having an apple issue!

Al Long

We have been going to Mac outpost for years now and always have had a quality experience. Even through this stressful time of the pandemic they were super helpful, not skipping a beat on their friendly customer service.

Valentina Mayorga

Amazing service! They were able to find a way to fix my mac and made sure that it was affordable. Highly recommend

Larry Patrick

Prompt service. Good price & computer works better than it has in a while

north49 vape

After having my laptop stolen i was in desparate need for fast efficient replacement and luckily Mac Outpost and especially Scott Henry were fast, efficient, and easy to get set back up again. Really appreciate it!

Bob Robert

Paul and staff at Mac Outpost were very knowledgeable and helpful, making the purchase of a new Mac Mini an easy and pleasurable experience. I felt confident with the advice I received and recommend Mac Outpost to anyone interested in purchasing Apple products.

Barbara Gray

I was extremely satisfied with the friendly, professional service I received at Mac Outpost. Thank you so much for upgrading my iMac's operating system.

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Excellent service and quality products

Alison Lee

Five stars for Mac Outpost! The staff is courteous and friendly, and incredibly knowledgable. I went in expecting severe damage to my bank account, but Scott took the time to find out exactly how I use my computer, and he suggested a wonderful alternative to spending a fortune. I will definitely go back; they're amazing!

S Phoenix

We use Mac Outpost for all our computer needs and are extremely please with their product and service.

David C. Knoppert

Very thorough and professional. I have full confidence in the staff at Mac Outpost. I would highly recommend them for any Apple purchases.

Dean Sinclair

Great service and very helpful. Scott and the team did a great job fixing my MacBook and in a short period of time. Really impressed with the way they look after the customer. Have driven by the store for years but never inside - what a pleasant surprise - store is immaculate and has everything I needed. Great job Scott. Will definitely be coming back (just not too soon I hope). -DS

Neil Eadie

Personable, knowledgeable, approachable staff who are very security-conscious.

Jamie King

Malware all over my MacBook. Stopped by Mac Outpost and they provided rush front of the line service and cleaned up my MacBook right away. I was back in business. Thanks a million to Paul and Gavin.

Cal Rose

We have used Mac Outpost for over ten years they have provided us with excellent service from supplying equipment to supporting us with answers to our questions in a timely manner. The skill and professionalism that Jeff has provided us over the years has been a pleasure and we always look forward to his updated knowledge on the latest and greatest technology. Thank for taking the time in making our technological experience amazing!

Kevan Ashworth

Dealt with Paul, at a previous computer company, and continue to appreciate him and the entire staff at Mac Outpost for their knowledgeable service and their keen enthusiasm for all things Apple. I just bought a NEW high horsepower 16 inch Mac Book Pro.What a treat.

Jenessa

Jeff is great! He is very knowledgeable and will fix any computer problem.

Weaam Elsayegh

Scott was an amazing rep who isn’t just kind, patient and understanding but, during our conversation he was going above and beyond by looking into providing me the best solution for the purpose my visit. Let alone, he was able to ensure I left with a peace of mind. Lastly, Scott was highly knowledgeable and honest with trying to save the me money while also providing me with the best recommendations & solutions for my visit. I look forward to doing business with this Mac-outpost as I trust they will do what is right for the customer.

Elaine Lee

Scott and Ira were very helpful. Certainly couldn't have done it without them. Although I'm a new Imac user I think that with time I will really like it.

Dave Wettlaufer

I've dealt with Mac Outpost in London for many years now, having purchased several laptops and a couple of iMacs there. Their customer relationship and service has always been excellent.

Kathy McNeil

Amazing customer service! So much better than a big box store! I definitely recommend checking them out!

Brendan Gregg

I would highly recommend Mac Outpost to anyone who is in need of any assistance with all of their Apple needs. Not only did they complete what I asked but then ensured everything was working the way it should for my business needs. In addition, they followed up to ensure everything was still working.

Erin Gould

Scott at Mac Outpost was awesome! Came in for a cracked screen repair on my iPhone XS Max. Got my phone back same day! Very professional!

Philip Ross

Thanks to Peter for his help over the phone the other day. He gave me some tips and then directed me to the store where Paul was able to get my problem solved along with his tech (Gavin?). Great team and very nice people! Don't go anywhere else for your Apple stuff.

Pauline Nanni

Thank you so much Mac outpost for your deep clean service on our mac done in a timely fashion. Ira followed up with us all the time as he worked on it and answered our questions with patience and simple understandable explanations. We would recommend your company to anyone !!!! Pauline & John

Faisal Joseph

Their service improves with every visit...very impressed with their professionalism and knowledge. Scott was fantastic...my screen on my home apple computer destroyed from an accident...was told by other companies had to buy a new computer or screen might be able to be replaced for 400 plus tax...Scott said I think we can fix it for 130$....they checked it out...replaced screen with a used one...looks and works like new...they didn't gouge me or try to sell me a new computer...greatly appreciated Scott...thanks..

J Tricker

Fast, friendly and reliable service! All my family now has a bunch of Mac products and Mac Outpost has been the reliable company to buy and service all. Jeff has been a great source of information and his expertise and professionalism is definitely top notch!

Taylyn Powers

Amazing customer service!! Will definitely be my go to spot from now on! Scott was so nice & helpful!!

Carrie Goodman

Always very friendly & extremely helpful! I would recommend this business to anyone needing this type of service.

Al hobbs

I had e-mailed with Paul at the Out Post prior to Step 1 and he was excellent in responding quickly to my questions. After opening I went in and staff helped my to make my final decision and I ordered. Delivery came in to store a day ahead of when promised. ALL GREAT with my dealings--this is the 3rd time I have purchased at the MAC Outpost.

John van Esch

My six year old Mac was performing poorly, with the rainbow ball constantly on display. The people at Mac Outpost told me it would take two weeks to get to my Mac due to the student rush. It proved to be a worthwhile wait, my old Mac is working like new. It’s fast and rock steady.

Jonathan Landis

Mac Outpost really ensured I left the store happy. They were able to fix my Macbook Pro hardware issue within 15 minutes. I appreciated their professionalism, friendliness, and dedication to making sure I was able to get my issue fixed as soon as possible. I strongly recommend paying these guys a visit for any of your issues.

Esther Vanee

We've known John and Peter since they opened the new Mac Outpost2 store at White Oaks Mall. We're very happy with the refurbished iMac we purchased this summer as it saved us several hundred dollars above a brand new one and we've had zero issues with it. Recently, we rented a couple of iPads with some great stands for a trade show and quite a few people came up and asked us about them and said what a great idea it was. I recommend these dedicated business professionals for either your personal or business use!

Ike Erickson

The staff at Mac Outpost are top professionals I highly recommend!!

Paula Tizzard

Another great service and sale from Mac Outpost! Love my spiffy new MacBook Pro. As a long time Apple user, I would say that I much prefer the small dealer and service centre to the large Apple Stores. Paul T from Mac Outpost has always given me great advice, supplied me with anything I need to buy, and taken care of servicing anything that I have. I would highly recommend supporting small business .... Its nice to actually get to know the people you are purchasing from.

chris roulston

5 stars for Mac Outpost! I needed an urgent upgrade of my Mac OS and they were as courteous and efficient as always. Even though they were busy and told me the upgrade would take a few days, they gave me a call within 24 hours to tell me my Mac was ready. I use Mac Outpost regularly and they have never let me down! Highly recommended!

Ellen Newman

Avoid at all cost! Just go to the Apple store. I went to replace my phone due to damage. Said it be a hour ended up taking 8 hours. Then the brand new phone was deflected and have had to return to the Apple store three times for them to resolve these issues. Koodo worker even told me these authorized dealer are sketch... don’t use them. Hope this helps!

John Smith

HOPE THEY CLOSE now that the Apple Store is open at Masonville.. why shop here they are overpriced...

John Thompson

Ira solved embarrassingly quickly the problem he was asked to solve, and then went on to solve a number of issues that were troubling us but required him to point them out -- and fix them.

C J

I purchased a new mac book pro a few years ago plus a training course for 146.89. Unfortunate due to personal reasons I couldn’t take the training course at that time. When I contacted the company to ask if I could put the amount I prepaid towards a new laptop. I was told they would only give me half of my money back. Regardless of todays law that business have to honor all money pre paid whether it’s a gift cert or paid credit. This is a really poor business practice.

Alias Name

A family member gave me their old MacBook and I took it here to have it reset. It was an extremely positive experience. The staff were kind and helpful (both on the phone and in person) and I thought their COVID protocols were sensible and appropriate. I didn’t shop around for prices but I thought the amount seemed reasonable and in any event, this was an extremely positive experience compared to experiences I’ve had at the Apple store. My advice would be this, if your main concern is knowledgeable and considerate staff that seem to want to provide excellent service, go here.

Clifford James

Recently I experienced some serious difficulties with my iMac but thanks to the fine work of both Paul and Gaven, those problems were dealt with in a timely and productive way. These guys are the best! Garwood Wallace, London ON

CEE CEE

Scott and Quinn are very helpful! I love this store! Amazing and knowledgeable staff!

Dave Houghton

I really appreciate the quick and efficient service I had today from Mac Outpost. I had a question about sending a specific file to an app developer and they quickly reviewed the file that was requested , gave me their opinion and allowed me to do what was required. Thank you so much for the speedy service !

G. Parsons

Mac Outpost to the rescue, again. Korey was able to get my Airport up and running and restore my internet connection. He made sure my phone, iPad, Mac laptop and printer were all working. A professional and patient ace technician. Thanks for your prompt service.

Ali

Excellent service, nice guy, he knows what he’s doing, the best ????????

Jennifer Sommerdyk

Having been a customer of Mac Outpost for 10+ years I highly recommend them for their great customer service, superior product knowledge and top of the line products.

Bill Courneya

The staff at Mac Outpost are very knowledgeable and provided great service. Highly recommended

Jim Dunn

I visited this store after going to their store at the White Oak mall. This store is smaller but looks really modern and people are super friendly. Either store is best apple experience in town.

jacob reay

they gave me a good deal on a 2006 mac mini and a lg monitor. love it. this was done on the mac mini in bought.

Roy Demelo

Excellent Customer Service with extremely knowledgeable Staff.

misssweetiegirl

They are great! If you need something Mac related, They get it and/or give you a honest opinion if you should get it. If you have a problem, with your Apple product, they will either fix it promptly or suggest what to do. Only place I go to.

Ian Peckham

I purchased a used ipad from the outpost. I was then assured the ipad had been looked over and is in 100% working order. Now less then 24 hours after purchase, it blue screened out of nowhere and cannot even boot up properly. And to top it off i now have to wait untill 11 just to drive across town to figure out why my 100% working order ipad couldnt even last more then 2 hours of usage before it crashed. In short I feel like I have been ripped off, even if it is replaced it is a waste of my time and gas to go and have this looked at when its not even a day old.

Paul B

Great service, thank you Scott. Took care of my problem right away, very customer oriented.

Pedro Gavilanez

Great customer service! Pricing was very competitive and they helped me find a new iPad along with accessories for my MacBook and iPad. Their COVID friendly pick up was super easy and efficient.

Graham Patt

Took my air pod pros in for a minor repair. First I was told it would likely be covered by my apple care and only take 2-3 days, unless they needed to mail them in to apple but assured me they would contact me before mailing them anywhere. 2 weeks later - nothing - I call for an update and they tell me there's water damage and apple is asking for a deductible of $50 but they are trying to negotiate it away. 2 more weeks - still nothing - I reach out again and I'm told they've mailed them to apple, and the $50 fee is non-negotiable. Now suspicious and angry that they've mailed them without contacting me first as promised, I decline and ask for them back and a few days later I pick them up still broken. 30 mins later at the real apple store, and they do a quick test, say they'll replace both of them free of charge. Whether scam artists or just incompetent (I suspect the former) - save yourself the trouble and just go straight to apple.

Shalom Eyecare

Had an excellent experience working purchasing from MacOut Post. Friendly staffs, great products and quick delivery.

Ken Bakkenes

Brought our Mac Book pro in for service work before Christmas. It was freezing up and shutting down becoming very frustrating and unreliable. The service advisor listened carefully to the issues happening with the laptop and discussed possible repair solutions and costs. The unit was left for diagnostics to determine the cause of the problems experienced, and a follow up phone call advised of the repairs needed and cost. The laptop was repaired and returned to us. It is now performing better now. Thanks for the work done here!

Greg Winston

Scammers. They tried to charge me $200 for a diagnostic when I can get it for free at Apple Masonville. Be careful with these guys. Reply: No thanks. I don’t associate with scammers. I’ve heard terrible stories from other people who’ve been there. And then if people don’t like the two-three week repair time, you try to charge them an extra $100 on top of the original $200 to speed it up?? All you do is capitalize off people who aren’t aware that the majority of services you offer are free at Apple Masonville. Pretty shameful stuff. Buyer beware!!!!

Philip King

I love dealing with Mac Outpost. They have a great selection, they really know their stuff, and their customer service is top notch. Recently my son spilled water on his MacBook Pro. Mac Outpost was able to take it apart, dry it out, and give it back in perfect working order! Amazing!

Jacob Leal

Went there with my laptop and my sisters laptop for a broken hard drive and a required update. They wanted $200 dollars total. Took it to the Apple store and they did it for free. You'll never see me here again.

Luke Hoefnagels

I was advised to take my macbook pro in to get looked at because I can't seem to get any connection through HDMI. When I took my laptop in he started talking down to me about how to connect a monitor. He didn't open the laptop and try to troubleshoot at all, so there was no effort on his part. Then he told me that they would need my laptop for 4+ weeks. I asked if I could just bring my laptop in when they were ready to repair it and he said no I need to leave it with them until they can get to it. He then offered my a "special rate that is for commercial clients", I could pay $100 and they would get to it sooner. (That felt like a money grab.) or I could rent a computer for the 4+ weeks. (another money grab.). I will not be going back nor will I recommend this place to anyone.

Wendy Turnbull

Fantastic service! Brendan did a great job helping me with my malware problem on my laptop. Thanks!

Fiona

I recently purchased a refurbished Mac Book Air online and the process was extremely smooth. All my questions were answered immediately and I received my computer very quickly. It looks brand new and works perfectly. The price was affordable and I couldn't be happier. Thanks John and team

Sebastian Deagle

My MacBook Pro display full on died so I brought it in to get it looked at. $200 for just the diagnostics, and they said it would be a 3-week turnaround (for just the diagnostics, not any repairs) as they were receiving units from Apple Stores to be fixed. As I am a student, I couldn't wait that long for just the diagnostics, so I paid an extra $50 for expedited service—$282 total for just the diagnostics. They called back a week later, citing that the display needed to be replaced for a tidy $850; I picked up the MacBook and took it to a regular Apple Store (Masonville) for a second opinion. The Apple Store employee diagnosed it in 10 minutes, for free, AND told me that the repair was fully covered under Apple's Quality Control program (even though the warranty had expired) and that my fixed computer would be ready for pickup in 3 days. He also said that they don't ship out units to be repaired to the Mac Outpost and had no clue what the Mac Outpost employee meant by that. Mac Outpost employees are nice, but please beware the very high cost of and wait time for their diagnostics, and the fact that they might not be aware of Apple's Quality Control program—they may charge you full price (in my case, ~$1,200 for the diagnostics and repair) for something that would be completely covered by Apple (I didn't have to pay a penny at Masonville). I would recommend going to an Apple Store first to see if you qualify for a quick and free fix, and only then go to a Mac Outpost.

Paula Johnstone

I stopped by to get some advice on my iphone and these guys were great! Thanks Paul and Brendan! Picked up a super screen protector too. Works great!

Dawnamaw

The owners and staff at Mac Outpost are so helpful and knowledgeable about their products. I love that they support the community as well, and are doing their absolute best to safely serve customers during these times of Covid and government restrictions. Kudos to this local family owned business that is doing their very best.

Jared Roberts

Always great customer service! Scott always answers my questions, is fully transparent and gives me recommendations based on my needs, not to make a sale.

Steve Ziegner

Great customer service. Knowledgeable staff. Lots of great Mac stuff. Pre owned as well.

David Smith

As an golden oldie with limited computer knowledge it was very nice to be able to discuss my needs with an understanding and very knowledgeable service rep. I had to admire his patience. This is certainly a great place to get Mac help. Thank You!!

Dave Phinnemore

Extremely pleasant and helpful to deal with. I wouldn’t hesitate to go back or highly recommend to anyone.

Jen P

A sincere thank-you to Scott and Gavin! Scott was completely transparent and patient when describing the problems with my MacBook and gave me honest answers and options. Even when things were not looking good with my data recovery, I knew they were doing all that they could for me. Thank you to the technician Gavin who was able to recover all my data that I thought was lost for good. I would recommend Mac Outpost to anyone and everyone. Great work and great customer service, can’t say thank you enough!!! Worth every penny.

Clara McNeil

Purchased my first apple product from this store! They were professional, knowledgeable and helped me find the right product for my needs! 110% satisfied!

Terry Coad

Excellent establishment ! Very friendly people with great service and quick turn around times. Highly recommended.

Amanda Broadbear

Was having issues with my iPhone 8... went into the apple store thinking i needed a new phone and all it was was a setting that I had changed without realizing it. Virginia was a great help she was kknowledgeable and easily fixed my problem.

Cesar Alcantara

Mac Outpost has played a big part of my business! They have provided me with an amazing services such as data backup, hosting my email services, and fixing my MacBook! Quinn and the manager Scott are amazing! Very knowledgeable and knows the in’s and outs of apple products! As a small business owner, I recommend going to Max outpost!

Riley Peever

Homie scott henry was a champ! Helped me out lots.

Jeff Wies

As the owner of Red Barn Design, we can't afford down time. The Mac Outpost team are always there to jump in when needed and get things back up and running as quickly as possible.

Julianna S

Amazing experience here. Went in with extensive liquid damage to my laptop and they managed to save all my files and data (the loss of which would have been devastating) even though the flash drive was soaked! Could not be more thankful. I walked in in tears and by the time I left was laughing (thanks to the wonderful retail manager Virginia).

Ian McIntosh

Nothing but respectable, knowledgeable and prompt service. They really know their stuff and will be completely transparent with any customer that walks through their doors. 10/10 recommendation!

W. John Charno

Had Quinn help me with an Apple Watch replacement and he was beyond helpful. Despite me being annoying and emailing him for updates all the time, he was always extremely friendly and helpful. For any Apple related issues or upgrades I would now rather use this outpost as opposed to going to an actual Apple Store!

Matthew D (MD)

Took my iPhone in because my charger wouldn’t charge my phone any more, Scott Henry the General Manager took care of my problem while I waited in the store. When he returned my iPhone to me he said there’s no charge for the service thanks Scott!

Kris Romnes

Excellent one on one service! Very knowledgeable, friendly staff. I will definitely be returning for all my Apple and Mac purchases and maintenance.

Susanne Sutherland

I am very pleased with the service that I received. I went to return a charger plug. Scott tested the plug on his phone then my phone and found that it was working. He then cleaned the contacts on my phone. I took the phone home, attached the plug to the charging cord and voila, everything worked! Thank you for friendly and efficient service and for being in my neighbourhood.

Rosemarie Vandenbrink

I bought my first Mac from Mac Outpost (Wharncliffe Rd) in 2008. For the last 8 years the customer service has been outstanding and very professional - from Paul T’s cheerful, friendly greeting through the IT service/maintenance team. Since I live in the country with no available high speed, I so appreciate them doing all the upgrades on my Mac, printer and GPS. Any extra help I need when I return home, they professionally and cheerfully talk me through what needs to be done. I like the fact the so many of the staff have been there for years; they know their customers and their products. Thank you!

Bill Horne

I really enjoyed dealing with the staff here. Very friendly and helpful.