We have all the feddbacks of real people like you who consumed the products and services of Fix My Touch - Laptops/Desktops, Tablets & Cell Repairs (Computer Repair) in Kelowna (Canada).
Now the business has a rating of 4.7 over 5 and the rating has been calculated on 127 reviews.
As you can read, the average of ratings that it reaches is almost the highest, and it's based on a very high number of reviews, so we may say that the score is very credible. If there are many people who bothered to value when they've done well, it works.
You know that we don't usually stop to write opinions when these are good and we usually do it only if we have had a problem or issue...
This Computer Repair corresponds to the category of Mobile phone repair shop.
The staff are knowledgeable, patient, and professional; not to mention incredibly efficient at getting the device back in your hands!! i've dealt with this business twice for my iPhone 7 and will continue to give them my business.
I BRAUGHT MY PHONE IN WITH A CRACKED SCREEN. IT ONLY TOOK 2 HOURS AND I GOT MY PHONE BACK, WORKING AND LOOKING GREAT. GOOD WORK GUYS I WOULD BRING MY PHONE AND TELL, EVERONE I KNOW TO GO TO YOU GUYS. AWESOME EXPERIENCE. THANKS FOR THE HELP!!!!!!!!!
Super fast and efficient thank you very much! My son will be pleased to be able to use his tablet again, now that it will charge!
Can't do what they promise. Brought in a cell phone to be unlocked. It was guaranteed to be done in 1 to 48 hrs. After 3 days we contacted them and they said "oh, sorry it's not done yet. Give us another 1 to 48 hrs". After 5 days we went and picked it up from them because they're clearly incompetent.
Great service at a great price and efficient. They also honored my mask exemption with no questions, which is very important these days. I highly recommend!
I went into "Fix My Touch" to get a quote to repair my iPhone 5S that would not charge. Adrian had a quick look at it, and then used a straightened paper clip to extract a large wad of pocket lint from the lightning socket on the bottom of my phone. Problem solved! When I asked what I owed for fixing my phone, he said "Just give us a good review." Here ya go Adrian, thanks for being ethical in your dealings with your customers. When my phone DOES need a repair, I'll be sure to come to your shop. Regards, Rick
Excellent service. Hayley is so helpful, quick and professional.
I needed to have my daughters old iPhone 5s repaired, she'd dropped it and the screen shattered. I found Fix My Touch through an online search, and was extremely happy with the service. They replaced the screen within an hour and a half, a very affordable repair, very friendly and efficient. Would definitely recommend. I also really appreciate that they have good covid protocol in place, basically touchless service, everything is sanitized. Awesome job!
Nothing but great things to say about Fix My Touch. Brought in my Samsung Note 2 to get unlocked and the service was quick and seamless. If you're looking to get your cell phone unlocked to have extra flexibility between carriers or you want to use a local sim while travelling check out Fix My Touch.
Went in today and got great service from the guy was working! He was great, very friendly and it as fast! Went to a few places and asked how much it would cost to fix my phone, but this place was the best price with great service! Only been here once and I would come back again and again
Great, fast, quality service. Always friendly. Great prices. Thanks Hayley!
The best place in Kelowna for cell phone/ electronic repairs. Excellent service is standard. Chris has gone above and beyond to help me put with a MacBook problem recently. Two thumbs up!
Haley and her staff have treated us very well. and are always willing to help us even in an emergency situation. They are very knowledgable and always polite. We do not go anywhere else. !
I have had my Mac and laptop repaired here. Excellent job, knowledgeable friendly staff, reasonable pricing.
I popped in here whilst out driving between meetings, with a problematic iPhone. For no reason the phone just turned off and wouldn't come back to life. I found the staff easy to speak to and friendly, they sorted me out with a soft reset and sent me on my way (free of charge this time). I would recommend them
Super great at what they do, saved me a ton of money and I couldn't be more thankful.
Friendly and efficient staff! Always a quick turn around to get my phones fixed.
Nothing but good things to say about Fix My Touch, they have repaired my phone multiple times :)
Honest and efficient, what more can you ask for?
Managed to do two iPhone 6 battery replacements late in the afternoon on the last business day before Christmas, and got it done *fast*. Excellent service, unexpectedly quick turnaround. Would most definitely use again.
screen broke right after fixing, bad quality and bad customer service
Great service, reasonable prices and times to get it done. Thanks!
Fast service, convenient hours-would recommend.
I had a screen replacement done on an iPhone 8 today. The service was friendly and fast, and the screen looks great! Thanks for the great job!
Water Damage to my iPad, repaired well, LCD replaced and the Wifi antenna. Very pleasant to work with and repairs completed promptly, thank you
Great service!
Very efficient, fast, polite service. Affordable pricing as well. I was very happy with my repair experience, and would recommend Fix My Touch - Cell Repair as well as be a return customer. Thanks Fix My Touch!
Had a problem with the headphone jack on my A5, got it cleaned out no problem free of charge fast and friendly
My experience with Fix My Touch Kelowna was very poor. They charged me much more than their website told me. They replaced it with a very cheap screen that was not working the best. I then placed it down on a counter with minimal force and the screen cracked. The LCD's then began to fail until the screen was black because of a small little crack. The phone was still working because i could feel the vibrations. When i went to go get screen replaced on warranty. They refused saying that the screen cracking was not their issue. I strongly recommend you find somewhere else to go it will likely be cheaper and better.
I went to five different places. They all diagnosed different problems for my phone but they would all cost $150 and take 4 hours. The people here immediately found the problem and in less than an hour it cost me $60 and that was money well spent!
Yeah they did the job, but a sub par minimal one, it was, poor quality replacement, and the one of the female worker's, working was extremely disrespectful and had no respect, I would not recommend this place!
Great staff and service. I highly recommend them!
These guys are so awesome. I walked in with no appointment and told them that my phone fell into water and had rice stuck in the charging point. They opened it up, checked for any damages and removed all the rice that was stuck in there with NO CHARGE! Plus it all took a maximum of 5 minutes. Yes, 5 minutes. Customer service was great and my phone got fixed without me spending hundreds. I would highly recommend these guys any day!
Incredibly fast repair, great quality and excellent customer service!
This store is so professional and courteous. There was a mix-up with their supplier but they went out of their way to fix the issue despite it not being their fault at all. 10/10 would go to them for anything. Highly highly HIGHLY recommended.
Just got my Xperia ZR back only an hour and a half after leaving it for a screen replacement. My screen cracked about a month ago and last night it went completely black and my phone wouldn't power on. I can't believe these guys got it working again for a price worth paying! I highly recommend this place to ANYONE!
Very friendly/experienced service, good at testing and diagnosing problems. Would definitely recommend this place to anyone looking for repairs.
I've had my iphone 4s screen fixed by Jordan multiple times and he always does a fantastic job. Wouldn't even think of going anywhere else!
Highly recommend Hayley and Byron! My son bought an Apple Watch with all his Christmas and birthday money. Shortly thereafter he accidentally dropped it and broke the screen. Fix My Touch was reasonably priced for the repair (apple’s quote was the same price as buying a brand new 5 series!) and they did an excellent job to get it as close to *new* as possible. Super professional and service focused. I will bring all my repairs here from now on.
Highly recommended!!! I have been to fix my touch a couple of times with broken screens and sound issues. Hayley was professional informative and very helpful and knowledgeable with each visit. I highly recommend fix my touch for all you device repairs.
Fix My Touch is amazing. I highly recommend them for fast and reliable service at very competitive prices. I have used them for several fixes and am always a very happy customer when I leave. Thank you!
Guy seemed super friendly, knowledgeable and well-spoken. I much prefer this shop over the other guys. Kcr was rude with me and very over price for what I needed. Fix my touch was able to help me out at a fraction of the price and in less time.
Damn terrible shop!!!! My iphone was only screen broken. After repair, both the front and back cameras are useless. And the thin male staff told our all fault. Damn it! They were all ok, ok???
Quick and easy, no BS
Andreas saved me big time, my phone wasn't charging. He grabbed out his pic and beginning to clean my charging port instead of charging me for a brand new. Next time I need a device fixed, I'll go to Andreas
Great service, product and price. iPhone screen replaced in less than one hour, no issues.
I have had numerous issues with my iPhone 6S and researched how and where to have it fixed before I upgrade and fix my touch had great pricing and un-believable customer service. Highly recommend you invest in fixing with these guys before you jump into the iPhone upgrade trap. ????
With quick service, I’d give Fix My Touch five stars for fixing my iPhone. I thought that the drop off pick up model would take a long time but I got my phone back right away. The price was fair and the quality of their repair was pristine. I would definitely recommend coming here for any repairs!
Quality service and very professional. These guys have fixed my IPhone, my kids iPods, there's nothing they can't fix. Thanks again
Excellent service. I've purchased two I-phones from them with no problems at all. They always help me with technical problems too as I'm not that savvy.
I would highly recommend, they are both very professional and know how to manage customer expectations. Hayley has been in the industry for years and is very knowledgeable
Fast and convenient. Willing to stay late to fix my iPhone 6. Looks like new! Great work. Will recommend to friends.
Great service and prices!! If you need your phone fixed this is definitely the place to go.
Thanks for helping me through a crisis. You had my phone from dead to alive in less than 5 minutes.
Drop everything service for my minor issue with my 5C. Thanks a ton "Shawn"!
Fantastic Service
Broken I Phone screen and emailed to set up an appointment late one night. Received a response at 6:30am in the morning the next day... AMAZING! They gave me all of my options and let me know that they would order anything I needed. Fantastic service, Thank You.
I dropped my phone down some concrete stairs and it was smashed beyond recognition, thought I needed a new phone for sure. Stopped in at fix my touch and they had it looking like better than it did when I bought it and it in no time! Way cheaper than getting a new phone. Highly recommend it!
not professional
My phone needed a new screen. This is my first time in BC as I am from AB. An individual named 'Byron' was running the place during the day, my last day there, and fixed my phone immediately. He was very knowledgeable and positive. I can not thank him enough, amazing hard worker as he had people coming and going as he was fixing mine (great multi tasking).
I just needed my home button fixed. They were very quick, knowledgeable and friendly. Their services were greatly appreciated!
I had broken my phone screen, called Fix My Touch for a repair. They were able to accomodate me right away..with little downtime ! Professional and kind Thanks again Fix my touch
I had brought my laptop into this store on a business trip after it had stopped charging properly. The workers seemed clueless and like they had no idea what to do with my laptop issues. They clearly have have been trained terribly. I took my business to "Got Phones n’ Repairs." and they had my laptop cleaned and fixed in under an hour. I do not recommend this place to anyone.
Did a great job.
I took my phone to jordan yesterday and they were really nice . They fixed it right away and i even left with the feeling of making a new friend:)) thanks jordon
It was less than 10 minutes, very quick and friendly, I liked it!
Fix my touch is the best place to go if you need to get your phone fixed. #1 in the Okanagan!
I picked my computer up last week after leaving it with them in February 2016, after a lengthy wait and catastrophes with suppliers - I could never get them to call me or leave a message. When I picked up the computer the clerk almost sent me out the door because it wasn't received properly and was sitting right on the counter! I was relieved to find out there was no fee for diagnostic and troubleshooting or even a holding fee. However when I got home I realized one of my ram chips and power cord were not returned. I swore when I got my computer working I would write this review.
This was by far the worst customer service I have ever received in my life. The person who was working there could barely be bothered to get out of the back room to help us. He was extremely rude, not helpful at all and a bit of a smartass. Definitely disappointed and not coming back.
Absolutely amazing service! They make you feel welcome and get your device fixed ASAP!
Awesome. This place is most reasonable and amazing customer service, hands down. Initially went to an alternate repair shop on Bernard and Gordon and was very upset with the minimum $50 repair fee as well as its customer service. More than double the fee of Fix My Touch.
Brought in an antiquated Dell Inspiron 2 in 1 laptop that had a fatal BIOS error. After a couple of days, I got a call and an email with details of the service job applied to resurrect and factory restore my Dell relic. Result: my device works like its out of the box. Very satisfied.
Unfortunately my screen started to develop dead-spots shortly after getting it replaced. After taking it to an Apple authorized repair center, I was told the screen was of cheap aftermarket quality, when It was explained that an 'Apple Original' would be used for replacement. Good service, but disappointed at what I was told.
We take all of our electronics here because we get honest advice and great service.
I've had the pleasure of visiting this business many times. The staff there are always friendly and offer excellent service.
Fix My Touch fixed my Nexus 4 in less than half an hour! Fastest service, best prices, and I always refer my own clients knowing they'll be in good hands.
Went in to get my iPhone XR repaired they had it done in 30 minutes! Best turn around and even better customer service, I will be going back!
Fix my touch has helped me on multiple occasions with quick easy effective honest and cheap service. I don't even know where to start. Most recently since my iPhone 6 warranty expired, they helped me by replacing the microphone needed for Siri, for just 65$. Before seeing them I was told that I had to replace my screen which is impossible since the iPhone is bent and so I would have to replace the entire phone. Fix my touch went ahead and straightened it out free of charge. There was no need to replace the screen anymore as the Siri function was back up and running.
On three separate occasions the staff at Fix my touch Kelowna has helped me immensely .... They seem to go to the wall to help and are very friendly. You will not be disappointed if you try their services.
Fast, honest service. Very helpful!
Fantastic service! I was only going to be in Kelowna for the day and my iPhone 6 battery was toast. I called ahead to ask if they could replace it - Hayley said it would be no problem. I showed up expecting to have to drop my phone with her for a couple hours...she replaced the battery while I waited, it was less than 10 minutes! Friendly, more than reasonable prices, and excellent, instant service - I couldn't have asked for anything better! Thank you!!
Fantastic service, speedy and great pricing.Thank you for the smooth experience!!
Excellent customer service. My phone was fixed within an hour and the cost was very reasonable. I will go back again for sure!
Adrian did a great job at a fair price. Even stayed around to make sure my son's phone was set up perfectly before we left the store. Wouldn't go anywhere else.
Will definitely use again! I have used Fix My Touch 2-3 times for my mobile phone TLC. I like that they have me a quote with a follow up email when getting a part in for my phone. I forgot about my appointment (oooops sorry guys) and they were able to fit me in another time.
What a great experience I had! Very fast and very professional service to fix my Microsoft tablet. Thank you! I'll see you again.
There was an Aser Iconia tablet needs to be fixed. It is hard to find spare part and hard to find knowledgeable technician to fix it. Hayley has showed lots of effort to find an LCD for it, in locally, the US even in internationally. Thanks for that Hayley, appreciated.
I've had them fix cracked ipad and iphone screens. Super fast, friendly, and reasonably priced - and the quality of the work is great. Thanks Shawn Mountenay - definitely will recommend!
Excellent customer service! Thank you
I love Hayley and her team! They always do great work, and they’ve been able to fix any computer or phone we’ve taken to them. We’ve also picked up really good used iPhones!
They had my phone fixed in no time, super fast service (which is good because I can't stand not having my phone on me). I've also had them repair my teenage daughters' phone and do some mods to my fiancé's iPhone as well, great quality and great prices. I won't go anywhere else! :)
Looking out for the klutzes of Kelowna. Great service, friendly staff, and competitively priced. Not to mention 12-month warranty on repairs! Had my phone back within a couple of hours and it still works great. Highly recommended! Thanks, Hayley!
Outstanding service by Chris. Very personable, knowledgeable and quickly replaced my battery. I'll be back for all my cell phone needs.
It gets the job done but the customer service, not comments for that
Over the past two years I have had issues with my phone and my wife my even cracked her screen and every time we had a problem the guys at Fix My Touch fixed it hassle free and at an awesome price. They are definitely the only place I go when I need my phone fixed. Thanks!
Awesome, I went in thinking I needed a new screen for my tablet, had them order me a screen and everything. When I brought my tablet in with my screen protector to be put on before installing my new screen, they called me back and told me that it was just the screen protector that was all cracked not my screen, they could have taken my money, either put the new screen on or kept the new screen and just put my screen protector on, I would not have been the wiser. Then I asked if they would like some money for the time and putting on the new screen protector they where very nice and said to use some of my time and give them a review on here. That is no problem and if I or my family need any repairs in the future, they will have my business. Thanx a lot.
supper fast
very helpful people...went in there with a non paying problem and they still help me eventhough i didnt buy anything...now thats what i call putting customer first....not money!!!!!! i will be back for sure????
Great team. Very easy to work with!
Hayley’s fixed a couple of my phones over the years. She always does a great job and goes out of her way to get your phone back to you quickly and keeps you up to date with emails! It’s the only place I use!
Needed my iPhone battery replaced. After 3 years and 4 months it was “done”. This whole experience just ticked all my boxes. Web page explained everything, especially price. Parking not a problem. I hate it when parking is difficult. Served right away. Left phone for 1 hour and picked it up with a new battery. Reasonable price! I would highly recommend entrusting your repair. Extremely knowledgeable...I am good to go.
You know, the business owners of this place are a treat!! My wife and I have consulted with them on countless matters! We try and recommend them any time we can because they are real! and they're really good at what they do. I have to say I love that they give it to you straight!!
Extremely happy with the Customer Service here. Highly recommend this Company.
My daughter dropped her phone face down on a tile floor and smashed the glass. We had to get it fixed immediately as the glass fell out and had jagged bits everywhere. We called and Shawn got us in almost immediately. When I came back to pick up the phone, he put on the protective glass cover and the case we bought as well. I watched him handle several customers including myself at once quite expertly while be friendly and attentive. I thought he was the owner! Thanks Shawn!
Absolutely wonderful! I came here, because they helped my Great Uncle with his phone and he felt heard and helped by them. From my own experience, I would agree 100%. Not only was my iPad fixed sooner than expected, they were helpful, cheerful and gave me some very valuable advice. I HIGHLY recommend this company, as they are not there to gouge you, just to help you to the best of their ability. Thank you so much Fix My Touch, your team is wonderful.
Cracked my iPhone 6's screen. A perfect repair done in less than hour. What's more, two weeks later I got a follow-up email asking if everything was as smooth as it should be. Service surprised me. Would recommend.
Outstanding service.
Excellent communication and managment on gettig my labtop fixed as much as it was a hassle ! Got done over time regardless of the wait, would reccommend to anyone
Super helpful and fast! Fixed my iphone perfectly! Shawn and Hayley were really nice too!
Not honest. Went in to see if they could remove a stripped screw from the bottom of my phone and fix my ear piece. Without even looking at the screw he said the only way is to pry the screen off to get it out he then goes on to tell me how much a new screen plus install would cost. I humoured the guy and told him I’d have to think about that, knowing damn well that wasn’t the answer. I then took it to EK cell repair and the gentleman there had the screw out in under 10 seconds and fixed my ear piece for free! Very honest guy and he’s now the only one I’ll take my stuff to. You won’t find me in Fix My Touch ever again unless it’s to pick up an Amazon parcel.
These guys are great! Super fast service and good price. Replaced my screen on my iPhone and it took no time. They even gave me a good deal on a better case to help avoid future breaks!
They were extremely helpful with my purchase of a refurbished iphone 5
These guys rock...its the only place i trust in town to be honest...the prices are cheap too...
Shawn fixed my iPhone within an hour! He's amazing and this store is the best!!!!!!!!!!!! Thanks Shawn!
Super friendly and knowledgeable employee with wonderful prices. Much better pricing then Kcr who would have charged me much more for the phone to be fixed. Overall a great experience.
Broken cel? Get it fixed here, trust me, I shopped around and this is the place you want to go!!
Always great service, great value, they are fast to repair. The only place I go. Highly recommended!
A while back I took my iPad with broken screen in, wanted an absurd amount of money for repairs and was never given my iPad back. Dont recommend.
Very good service. They know no their stuff. Definitely recommend.
Amazing experience. So great to deal with. I'd go back any time I have an issue with my phone.
I was unable to my phone to charge so I called Fix my touch. They told me to bring it by and then they repaired it right then and there. Thank you so much!
These guys go above and beyond to help you out. The staff are friendly, engaging and incredibly experienced I would highly recommend them for even the slightest phone problem.
Had to catch a flight and they got my phone fixed in 20 min. Worked out great !
Unreal service 10/10 would recommend
Had my iPad glass replaced. They completed the work in just 24 hours and the cost was very reasonable. I received a follow up email from Hayley to ensure everything was good. Very impressed with their Customer Service. Highly recommend the Kelowna location
Came in to fix screen , while it was being fixed, the proximity sensor was damaged. The staff replaced the sensor quickly... twice... and I was on my way. I have two kids under 3, so I really appreciate quick work. Staff are knowledgeable and approachable. Great place.
Fix my touch cell repair is very good at what they do. They are honest and reliable and know their trade well. They share knowledge in an open way that tells me they are both confident and ever growing. Thank you so much for the screen repair and for letting me do my own charger port. You are classy and a step above the rest. Thank you again, Jason Nyberg
Very quick and efficient. Professional and courteous service.
Very quick, very polite! Small fix: didn't even charge me!
This is the 4th time I have went to Fix My Touch. Always given good advice on how to approach the repair of my phone or my wife's. This has reduced costs for us and kept our phones in good use. It prolonged the use of our gear and kept us from unnecessary and expensive upgrades. Full recommendation to reach out to Hayley and her team at Fix My touch
Stopped into the store a few months ago to get my screen fixed and I immediately felt welcomed. The technician's were able to answer my questions accurately and promptly. The service was excellent had my phone fixed in no time at all. After a few months there seemed to be a bit of a glitch on my screen. I came in expecting to have to get a new screen and wow! The screen was guaranteed by their amazing 12 month warranty! Don't risk going to another store with minimal warranty when you can rest assured with Fix My Touch. I've been to other repair shops and I highly recommend Fix My Touch.
Repeat customer, each time I've brought anything to this business, extraordinarily professional, profoundly knowledgeable with great customer service. Even after my simple mistakenly could not get phone working, a simple solution was found, and charged nothing for my errors. Recommended 5⭐✔
Fix my touch has been a great company and very honest and prompt. I have brought many products in to them to fix. They have alway fixed things back to factory settings, without any issues. I would highly recommend this company to anyone. I am about to bring in my iMac for a power upgrade, and have complete trust it will come back perfect.
Awesome Service! Fast and super affordable! I highly suggest to anyone that needs a phone repair:)
Great service - Haley, Shawn and Adrian. - I've had to bring in iPads and phones - everything fixed quickly. I had a phone fixed in half an hour! Thank you
My screen broke on my 2013 Mac Book pro and they took care of it quickly and it looks great! I will definitely be coming back and recommending them!
Great Experience, I was having problems with my cell phone charging port with the cable not being able to plug in properly. I looked on the web and found Fix My Touch and decided to head over and expecting to leave my cell phone with them. The gentleman took my phone and he had time to look at it right away. He took a pair of small tweezers and cleaned out the charging port. He pulled out lint from the charging port and checked the port by inserting the cable into the port. That was it, the phone charging cable was snug when inserted. This nice gentleman said to me “no charge” and l was so happy my phone was fixed. He was very honest with me and I would go to Fix My Touch again. Great Service and thank you for the wonderful experience. You made my day!
Hayley was very professional and very pleasant
Great service and very Knowledgeable. I take all my devices there when they need maintenance or repair. Fix my Touch has always been able to find a reasonable solution.
Hailey has helped me several times. Very knowledgeable. She is prompt,courteous . She always has a beautiful smile.
Wife's i pad started to act up and would not hold a charge. Andreas worked his magic for a few minutes and declared that the i pad was healed - and so it was!! Don't know what he did but it worked and now we have happy wife, happy life. Thanks Andreas for your help
quick and professional service! My ipad was smashed with holes in the screen, they had it fixed the same day! prices are very reasonable and the girl I dealt with was very professional and knowledgeable. I will definitely use them again in the future should I need a repair.
highly not recommend! Use shitty aftermarket stuff. Cracked again after just 2 days! And by the way, say thank you when you received a payment, plz!! dont acting like i own your something
Reasonable price & super friendly/skillful staff(replaced my iPhone screen in 30mins!), 5???? for sureeee
I recently brought my iPhone in to be repaired, they fixed the charging port but there was a problem with the speakers. I brought it back at the end of the day and Tyler took it in hand and after dealing with all the new clients took the time to repair the whole unit and deal with my back up Blackberry that I had trapped my Sim card in. He was awesome and I wouldn't hesitate to recommend these guys to anyone. They back up they're work and are great to deal with. GO SEE THEM!
I have to say I drove from Salmon Arm and so grateful that I did! Quality service with a smile! My phone is working better then ever! Thanks so much for the fast service and professionalism! I would recommend this place to everyone! Thanks again.
I had an Samsung Galaxy S III that i wanted to Unlock from a diffrent companey, I dropped it off on Monday and they still hadn't been able to unlock it by Thursday but they would keep trying and get back by email. So i took the phone home, and by Saturday that week i received an email on one last way on how to unlock it, and it worked. Thank you to fix My touch for the excellent customer service and for not giving up and for going above and beyond, and excellent pricing. I would recommend fix my touch for all cell phone probloms
Was told they didnt do the work on the spot and I'd have to mail out my iPhone to be fixed and it could take up to a couple weeks. I declined and checked out my other options. Found another store in town and had it fixed same day
Such quick and friendly service and my phone was fixed on minutes
glad I found you guys over my cell company.
Fix My Touch has excellent customer service and a reasonable speed of fixing devices. I had a broken phone screen and it was fixed within 30mins. Compared to other repair stores, Fix My Touch has good repair prices as well. I was very satisfied with the service and recommend everyone to go here to repair your device!
Got my screen and battery replaced here a couple months ago. As I have a work phone it has been used very minimally. Without a drop, the screen had spider webbed due to the screen not fully sitting in the correct spot after installation. After that, one of the screws fell out of the bottom. I just got the screen replaced again at a fellow repair shop in Kelowna. He quickly enlightened me on the fact the screen was an aftermarket part. He showed me that apple product replacement LCD screens have a small apple symbol in the top left corner on the back side of the lcd. When I went back to Fix My Touch, I was told any factory in China can produce those and that those aren't any different than what they supply.(which is illegal) I just got off the phone with an Apple representitive who without hesitation clarified. I was also told at Fix my Touch no cell repair shop can get authentic Apple replacement products. Again, obviously not true, which Mr.Apple guy was able to verify again. Orginal reason for not returning; price. Customer service and being welcoming as a Buisness is one thing, but selling scrap parts and throwing a rediculous mark-up on your work to take advantage of oblivious people is absurd.
Hayley was very knowledgeable and patient helping me with my phone. The whole team is very professional
Excellent Service. If you need any repair on your mobile phone or computer, visit Fix My Touch. You will not be disappointed. Honest and great advice. Adrian was very polite and explained my "non techie" questions. Was very pleased with his service. Highly recommended.
We took our tablet in cause the charger would not plug into the port. Hailey repaired it in a couple minutes and didn't charge us for her service. Thanks so much.
Great service and speedy repair!
It’s great to actually deal with an owner and establishment that is ACTUALLY professional and friendly. A big thanks for fixing my brand new iPhone with screen and water damage (I did it)...amazing.
They took care of my iPhone immediately when I was visiting Kelowna for work. Great service.
Haley was very responsive and helpful. Thanks for your help!
Possibly the best service going! I walked in at the end of the day (Saturday of a long weekend even) and Jordan fixed my setup right then and there in front of me. And he's a great guy to talk to too, so I wasn't even waiting around bored. In and out in 20 minutes. Awesome. And all at a great price too.
So thankful to Jordan for fixing my screen. He's a great guy, and very friendly. Really happy to have my phone fixed in less than 20 minutes! Thanks man, really appreciate it.
Honest, and professional. I have gone here multiple times for phone repairs, never had a bad experience.
Second time I have used this firm. Both times have been very impressed with all aspects. Harley is amazing - knowledgeable and efficient. I would not hesitate to use this firm.
My phone froze suddenly and would not work and my phone power button was stuck in so I took it in to be looked at and the man was able to fix it quickly for me. Definitely recommend!
Absolutely stunning one shop needed experience. Get everything done and done right. Defined as "perfection" nothing missed - and unreal service!! Highly recommended.
I was impressed with Chris and how quickly he resolved the issue with my computer. I highly recommend this place and their services.
Poor quality parts, would not recommend.
Spilled half a beer directly into my poor laptops keyboard. Brought it into fix my touch hoping they would be able to salvage the contents of the hard drive. Was overjoyed when I received a call from fix my touch to pick up my completely fixed and operational lap top. The service was professional, the pricing was competitive, and the turn around time was quick. I could not recommend a business more highly than fix my touch.
great company with quality service
Very knowledgeable staff. Friendly and efficient. I would definitely recommend Fix My Touch for all cell phone repairs and service.
Shawn was very helpful, friendly and offered fast service to fix my iPhone 6 screen. Will definitely be back and recommend to friends!
Shawn M was really hospitable and honest in a way that makes customers feel looked out for and like they aren't treated as just another wallet. He fixed my iphone SE touchscreen right in front of me while making friendly conversation and never tried to up sell me anything unnecessary. It was fast and trustworthy service on a Sunday afternoon which isn't easy to find. I'll assume the other staff at this place are equally good based on Shawn's service.
I was immediately addressed with my issue on my phone, Haley got onto her computer, solved my problem, went home a happy customer. Fix My Touch was very professional. Thank you so much Jordan and Haley
Fast, friendly, reliable service. Hailey and Samantha went the extra mile to help me get a n/c version of excel on my dated computer. I recommend to all my friends who need any kind of help with technology. Thanks again! P.S. They are so cool they didn't charge me! Good Karma :)
Less than 5 minutes and my original IPOD had a new battery. Unbelievable !!! THANK YOU :)
I got the "white screen of death" on my older Macbook Pro. Fix My Touch was able to fix it sooner than they estimated for me, and at a reasonable price. As a student, my files and laptop are super important. All my files were there still too! So I was so grateful that it was an easy fix that was done in less than two days! I would definitely recommend their services!
Great customer service!! Thank you for repairing my p30 lite & p20 Huawei :)
Had best experience, can only recommend!
Very knowledgeable, care about my money, you must try these guys out before you make any move with your phone,... Lets do the earth a favour,,get the most of of our stuff...and these guys will do it for you...
Great, fast service at a good price
Completely knowledgeable. Immediately available
very efficient and professional....loved it! would recommend it to everyone! Truly! Ally
I went into this repair shop on Thursday, Nov. 25 to get a battery installed on my Galaxy phone. It was charging slowly, even with a different charger so I assumed it was the battery. After installing it for a very reasonable price, one of the owners then tested it and found it was still charging slowly. She performed additional diagnostics and found it was the motherboard rather than the charging system. I left, with the knowledge that it would be better to get a new phone rather than having it sent out, with no charge for their effort! Kudos to you guys and may your business be blessed!
They were very helpful and freindly. Hailey is very professional it was a pleasure to meet her. So happy with the results. I would highly recommend Fix My Touch!!
Absolutely fantastic service, coffee spill went right inside my MacBook, I thought I would be in for a huge repair, they fixed it from thorough cleaning for only 178! I feel extremely appreciative for the kind, professional and extremely helpful service. They can’t be better
Excellent experience! Ipad was in the hot tub, and Fix My Touch was able to recover data and get it working again.
A big thank you to Hailey for her excellent service getting my iPhone working again. If you need a repair this is the place to go to!
Poor customer service
They had my iphone 4 screen & back replaced in 30 minutes, cheaper prices than others in kelowna. Excellent customer service.
My iPhone wasn't charging, couldn't figure it out.. In less than 5 minutes they fixed the issue and didn't even charge me anything. Top notch service. Highly recommend over most cell repair stores.
My water damaged Huawei P30 was fixed quickly, and easily. That last part may be luck... But they were professional and quick. I would 100% use their services again. I hope not to need them again, but if I do, I will be back!!
I showed up 20min before close and they were able to fix my screen when I very reasonably could have been turned away to come back the next day! Excellent service, wonderful people.
I received excellent service getting my macbook air laptop battery replaced. I was able to order the battery with email messages with Hayley and it arrived within a couple of days, rather than the 5-10 day estimate. I had fast service with the install (about an hour turnover time) and all at a very reasonable cost. After many years of owning Apple computers this was the easiest and quickest service I have received.
A friend of mine stopped in for parts for an older model iPhone and the technician spent over 10 minutes looking for the part, then refused to charge her when he learned it was being used by the Salvation Army. Excellent customer service combined with great community spirit!
Shawn touched my fix real good:) just amazing!!
Amazing service and fast service highly recommend them. Thanks for the amazing service Shawn
My company has used Fix my Touch multiple times, and each time the service has been excellent. The price was fair, and the turnaround was fast. And I would recommend them to anyone!
Awesome service! The staff is super friendly and knowledgeable. I highly recommend Fix My Touch and I will be back.
Very poor service, decent product but the service was well below average. Employee didnt even put my case back on for me, he was too busy rushing me to pay. too many cell repair stores in kelowna to get treated poorly. Take your business somewhere else.
Our daughter smashed the screen on her 6s and they had it fixed within 2 hours. The service was super friendly. While I was there, a rather unpleasant customer came in for service and he was handled with the utmost grace considering his attitude. Anyway, the cost was as quoted, and was less then other shops in town. Thanks again!!
I have an iPhone 7 Plus with sound issue. People could not hear me properly. I went to apple store but they said it looks fine and didn`t accept that there is an issue on the phone. Thanks Brad, he explained me the characteristic IC problem on iPhone 7 Plus phones. Clear explanation and professional customer service. Thanks again.
I came there to fix my laptop LCD screen and it came out perfectly. There was a delay in the shipping time, however they took care of it fully and compensated for the time it took. I am apprieciated with the way things turned out. Would recommend it to others.
Amazing quality service!
I had Fix My Touch replace my friends I Phone screen and add a glass screen protector as a birthday gift. The folks at Fix My Touch were great to talk to and deal with, and my friend was overjoyed to have her phone looking good as new :)
New Years ev, closing time, and I needed my phone repaired that day and this great guy stays 30 minutes longer to repair my phone, like the best service and honestly the nicest people I have ever met. Would highly recommend. Without a doubt the best in the valley.
Great experience! Would highly recommend ????
The staff are wonderful, every time I need anything for my phone and iPad , they are always Prompt and professional . Highly recommended
Excellent service! Best in town!
Terrible service, very disappointing. No sense of customer service. I would never recommend them to anyone. They are liars, cheaters and they don’t deliver what they promise. I would honestly never go there again. I would never recommend them.
Battery in my I phone died, i brought in to them, she said sit and it will take 5 to 10 minutes she did it in 5 minutes, (nothing gets fixed in 5 minutes) but it was done and works perfect. I takes longer to get a coffee in Tim Hortons than it took to get my I phone battery changed Good and friendly service.
Great job Shawn great service
Spent 4 hours trying to sort out an issue on my MacBook Air and iPhone 11... 3 minutes after stopping in to FMT and the issue is solved. Simply no other options when you require a caring professional service provider that knows how stressful it can be to deal with sensitive information and electronics!! Thank you I will refer you to everyone.
Professional and super helpful! Adrian did an excellent job inspecting and fixing my laptop and answered all my questions. Definitely will be my go-to place if I need repair service in the future. Highly recommend!!
Thank you thank you thank you. My poor ipad mini took a tumble last week and looked like it was covered in spiderwebs. Thanks for the team at Fix My touch, I took it in and it was replaced the same day!
Amazing customer service and a super clean and professional looking space. I stopped by this morning, having no idea whether or not my water-damaged phone could be salvaged, and Chris had me up and running within a few hours. Very friendly, knowledgeable, and upfront about all potential costs, etc. I would highly recommend this business to anyone I know.
they did not fix my phone at all they made it worse
I obliterated my iphone 6 screen on the weekend. I took the phone in to Shawn at Fix My Touch on Sunday afternoon, and he had it fixed for me by the end of the day. It's as good as new, it wasn't nearly as expensive as I thought it would be, and Shawn's customer service was great.
Awesome assistance with app issue on phone. Highly recommend this business for any cell phone repair and service.
Adrian was able to help me on the phone, had my iPad up and running in a minute. Thank you for your time and knowledge.
Great place to fix cell phone
Amazing business to take your phone problems. Was so pleasantly surprised at the honesty from this place was great. Meant so much to us. Highly recommend this business to everyone with a mobile phone issue. The staff is there for you.
I got an I Phone 6 from them and needed lots of help to learn Apple technology and got just what I've needed. I also needed some help with my Toshiba laptop running too slow and I now know how to keep it running at it's best. I am a senior, so really appreciate their kindness and patience and resourcefulness!! I will highly recommend them for technical needs for your wireless stuff!
The guys are super, the work was done quickly, clean and for lower price then competitors, I can only recommend them!
Excellent and speedy service from knowledgeable staff. You can absolutely trust your tech with FixMyTouch and their competitive prices. Other shops quoted me $150 more and would take 1-2 weeks. FixMyTouch had it repaired in 30 minutes! Thanks again.
I did not have a good experience with fix my touch kelowna. I got my phone fixed and the screen was very unresponsive I would have to click the screen very hard for my phone to respond, The screen was not of good quality and when I brought it back to the apple store in Calgary they said that this is a cheap screen and not a professional job. I then placed my phone on my flat surface and I then picked it back up and the Lcd was no longer working and the screen was completely cracked. I then drove back into kelowna the next day they were opened and the lady working was very rude to me. I then asked politely for them to fix it because of the cheap quality screen and they refused to. I was very gentle with the phone but because of the cheap screens used it was cracked horribly. 10/10 would not recommend this place one man that worked there was a nice guy but did not fix my phone well. The lady working there in my second encounter was just plain rude to me and I am very disappointed. If you want to get your phone screen fixed go to another place or straight to apple to get what your paying for.
Should of went here 1st
Shawn was very helpful and professional. The repair was fast and the service was great. Would definitely recommend. Thanks Shawn!
Service was very accommodating and i felt like my needs were met and nothing forced upon me for the benefit of the company. I have recommended fix my touch to a number of friends.
I smashed the screen on my S20+ and had it fixed by the next afternoon. They were so fast and the service was great. Thanks! I would recommend to anyone.
My Apple iPod over time was getting harder to recharge until finally it wouldn't charge at all. I had come to depend on my iPod for my appointments, contact info,, emails, googling and so on. Although the unit wasn't very old or had been abused, I was sure that it would have to be replaced. However, a quick inspection by the young lady at Fix My Touch assured me that wouldn't be the case. My problem was a deposit of pocket lint on the charging socket contacts of which she quickly cleared at N/C. I was impressed and left there a happy guy. Go to Fix My Touch in Kelowna first to get your stuff serviced.
I was very happy with the service and repair I received at Fix My Touch. Shawn, Hayley and the crew are top-notch technicians for the newest stuff out there, and even my somewhat dated Nexus 4. They fixed me up fast and replaced my temperamental touch screen; breathing longer life into my otherwise perfectly functional phone. Many thanks for saving me the dance of getting a new phone, comparing the fineprint of packages and dealing with sales people. Linda
Shawn is very considerate to his customers. appreciate the call back
Professional and to the point. Will return and would highly recommend.
Fixed my phone, good as new and super quick! Really great place with honest service. Would recommend over many other shady spots
Fantastic service: friendly, honest, and affordable. My charge port stopped working after awhile and I assumed that I had bent a pin or something similar. I fully expected to have to pay the full price to replace the port, but Shawn offered to try cleaning the port first with a special tool. It worked, saving me time and money. I would highly recommend going here first with any smartphone problems before trying anything else.
professional installation services. every please with the result. fix my phone with one hour. my phone are like new again. best choice you can make when you want to find someone to fix up your smartphone. A+++++
These guys are awesome. High level of integrity, great customer service, and they're patient. Their pricing is on point, and they don't charge you for anything other than the actual repair they're doing -- they tried everything under the sun to fix my phone, even ordering in parts to try for it, and I was only charged $35 since it wouldn't come back to life. Nothing beats it in town, wish I had found them sooner.
I had the battery replaced on my MacBook Pro and they did excellent work for a very reasonable price. They are sometimes a bit more expensive than others but remember that they provide a much better warranty which most would argue is worth the price difference. The communication was excellent throughout and they finished it exactly when they said they would as well as seemed to care a lot about Covid Precautions. The only thing I would say is that they need better signage. It took me a long time to find them even with google maps. The only thing that marks the door is a tiny sandwich sign that can't be seen from the main roads because of parked cars. Thanks guys!
Always helpful and friendly and professional
I've been to fix my touch several times with different devices and was always very satisfied with the service and the pricing.
Impeccable service and super friendly..simply they're the best.. thank you fix my touch.. you guys are awesome
Had a phone that was missing the volume button......very annoying Took it to fix my touch It was fixed immediately and perfectly Prices are the best in town Great place for repairs
Amazing service thanks so much.
I went there with an issue with my MacBook Air, and Adrien went above and beyond to help me as he could and promptly. I was there a while, and saw him handle a line up of clients plus unrelenting phone calls, and he did it all without skipping a beat and with professional composure.
Had a small fix, cleaning out the port to plug in the phone to charge, they did it on the spot for no charge! Awesome service!
I can’t even tell you how impressed I am with Hayley and her team. My computer was brand new when I got it back. Fixed and back to me the very day the new screen came in. Brilliant! Gotta love great service.
Not impressed with my girl friends ipad repair. The screen is lifting and has touch issues!
Made my phone good as new and only about 100 bucks. Also fast fast fast would recommend them to everyone
I came in a few weeks ago near the end of the day to have the battery replaced on my iPad mini. I thought for sure I would be told that I’d have to wait 1-2 weeks for parts to come in or that it wasn’t worth it to replace the battery on such on an old device, but they took my iPad right away and said it would be done by the end of the day the following day. I received an email the next morning saying my iPad was ready to go! They even sent a follow up email a week or two later to make sure everything was working properly. I would definitely recommend Fix My Touch to anybody, and will come back with any other devices I’m having issues with!!
Speedy, professional and completely affordable!! So happy!!
Fast and professional as always!
Very quick to diagnose and repair my Samsung 7. Will be back!
My daughter broke her ipod on our holidays so I dropped it off with the guys at Fix My Touch after finding them online. Not only was it fixed amazingly fast, but their customer service was fantastic!
Helpful staff great prices
These folks helped me out and I didn't even purchase anything. They provided me information I needed for a warranty claim and they knew it wasn't going to be service job for them from the get go. Very friendly and they know their stuff. When I do need to service or repair one of my devices they will definitely be getting my business. Just give them a call and you'll see for yourself.
Excellent service ! I walked in with a smashed screen on my i6 phone and Adrian fixed it in 10mins. Very happy and definetly recommend using these guys !
Good quality at a reasonable price, the company keeps its promise. Can only recommend.
Shawn was great. My phone fell in the Kettle River and he had it fixed within 24 hours for water damage and he didn't try to up sell me on any other features! Thanks a lot, Tracy!
My phone was broken and Jordan fixed it right away. He was great to deal with and it was quick and hassle free. I would recommend Jordan to anyone. Thank-you for your superior customer service!!
Had a crazy day and ended up being later than I expected. They were so gracious and helpful. Reasonable prices and great service! Recommend for sure!!!
The team is very customer friendly, competent and really try hard to find a good solution for everyone, keep it up!
Very friendly and helpful staff, would highly recommend
Shawn was extremely helpful and was able to replace my iPhone battery in just a few minutes! Friendly, personable, and professional as always. 5/5.
Great customer service! The owner is very professional and made sure everything was 100% with my phone. Went above and beyond! I will recommend to friends and family. Thank you!
I have used fix my touch for 3 different services and every time they were so helpful. I am not technology inclined so I appreciate how knowledgeable they are. I also bought my mom a refurbished cell from them and it was a great price. Highly recommend Fix My Touch.
Had an amazing repair very friendly and fast service
I needed a charging port replaced on my tablet which they were able to do in a timely manner. Friendly service as well.
Amazing people!! Able to solve my problems in a quick and timely matter at a great price. Highly recommended by friends and was not let down.
Quick and friendly service with great pricing. My go to repair shop!
Just had my macbook looked at and repaired here. Spilled water on it and damaged the screen/battery/chords. Thanks to Adrian I had my laptop back the next day (he even stayed past closing time to finish it up for me). He was very accommodating and professional, explaining thoroughly all of my options and doing his best to fix it as fast as possible knowing I am a student in the midst of final exams! Would highly recommend Adrian and the staff at Fix my Touch for anyone needing emergency repairs on their devices. He deserves a raise!!! I will be coming to Fix My Touch for all future problems. Thank you x10000!
They were recommended to me and I have used them a few times to transfer information off of my broken phones. They are great and I would recommend them to anyone.
Excellent customer services. Repaired my phone immediately for a reasonable price. Thank you
Replaced a battery in my MacBook. Fast, and courteous. Would go back.
Pleasant, fast service. Highly recommended.
Went into this location with an issue with my power cord but was unsure if that was the problem or not. They took it right then and there without question, tested it, told me what I needed and sent me on my way for no charge. These people are gems and where I will be taking all my electronic needs from now on!!
My experience at fix my touch was extremely poor as they repair that was done to my phone was sloppy and not professional, the phone screen was delayed and choppy, and proceeded to not work after 2 days after the repair. I am very disappointed with Quality of the repair and I do not recommend this repair shop and recommend going else where
Great Service, The Staff are amazing :-)
Amazing rapid service, and great locally owned business! Honest prices definitely check them out!
On March 12th I stopped in for some assistance on my cell phone. The ringer and notification seemed not to work. Within 10 minutes I was out the door with a working phone. I was very impressed with the help I received and would certainly recommend this be your next stop when in trouble.