Reviews of Compu-sac (Computer Repair)

Bill Mclaughlin

I needed my laptop fixed and didn't know where to go. I did a google search and Compu-sac came up along with some other places. Although the ratings were similar I picked Compu-sac because they had over 55 people comment on their experience compared to the others that only had a few people commenting. I'm glad I did, I dealt with Chioma. She was very professional and knowledgeable, kept me up to date with the repair. I am very happy with the work and the service, also a 1 year warranty with the work that was done. I highly recommend Compu-sac.

Dragonball_Animations

sent in my computer to get fixed, had no problems afterwards, very helpful staff, in particular Daniel helped me out with everything I needed and helped me get the fastest most effective service possibly, highly recommended!!!

Christian Okitondo

Compu-sac had phenomenal service when it came to fixing my laptop. Since i am a student and always need a laptop (especially during exam season), Compu-sac gave a loaner laptop for free and also made sure that my laptop was to be fixed in a timely matter. Also Chioma, the receptionist, also made sure to break down the diagnostic problems to me in simpler terms so i could understand the issue with my laptop. Now my laptop is working fine and i havent had a problem since

Heather Garey

My desktop computer would not start so I contacted Compu-Sac for repair. Chioma was excellent to work with!! She explained the diagnosis process, possible issues and solutions for me in great detail. She stressed that she wanted to keep me informed throughout the process and called each day to update me on the progress with my computer. The turn around time was within the 3 days that she had indicated when I first dropped it off. Pricing was fair and customer service was great. I would highly recommend Compu-sac to my friends and family. I have now brought my netbook in for service too! Thank you!!!

Sandhya Raja

Excellent customer service! Compu-Sac recycled five computers for us and repaired one for us. Efficient and a pleasure to do business with them.

RasikaandDhinu Wickramatunga

Chioma is commited to providing excellent customer service,

Filimon Tsionas

Unfortunately my MacBook Pro failed on me twice due to a faulty Graphics Processing Unit. It was repaired twice, fortunately by Compu-Sac! Great workmanship and trustworthy neighbourhood repair shop. No need to go the the big box stores! Support your neighbour.

Carl Blackburn

As a non-computer savy individual of 71 years old, I was happy to have chosen Compu-Sac Inc. to visit with my problems. It was also my lucky day to have met Ms. Choima who with great patience explained my needs. The service is recommended, much appreciated. Easy to find location, Thanks.

Oluchi A

Compu-sac Inc is all about computers! They have perfect computing skills and isn't it amazing to get one year warranty on all products and services purchased from them! You really don't need to buy a brand new computer, Mac, Imac or laptop because those manufacturers also give one year warranty on brand new products. Moreover, from their end, repairing makes sense! I am loving Compu-sac Inc, I love their customer service! You feel welcomed and appreciated when you call or visit them. I like that they offer extra perks to the main problem that brought you to them. That is, when one comes in for a hardware repair, you get extra software tune-up. It all makes sense to offer a full package at standard rate. They are all about computers! Quite happy with them! They have consistently offered in-house printer repair and setup, Internet and modem setup and computer, laptop repairs for me! I will surely recommend them.

Ayo A

You know what? For all your computer needs... visit Compu-sac Inc. They offer personalized service! I was impressed with their service and computer selection process. At other stores, you're oversold what you really don't need because of VERY frank sales target. But here...they order it for you and it is picked the next business day. Nice Job Compu-sac! *applause* Your business model really works...

Ameer Haniff

Great experience with Compu-sac!! Excellent customer service and very proficient. I wasn't sure where to go for my broken MacBook Air, and I'm glad I chose them. My laptop is up and running now in perfect condition. Very honest and dedicated staff. Thank you Compu-sac!!

Lady E

After 3 years with my precious MacBook, I was devastated when my Motherboard broke down. Thankfully, my Mom had a friend who experienced in computers - the great Chioma. She was very professional and took the time to thoroughly explain any questions I had. She gives customer service and was very knowledgeable and friendly. My laptop was repaired within a short time frame and is back to working good as new! I'm happy as can be! I would definitely recommend Compu-sac's services and will continue using them in the future.

Cole

Alot of problems. 1. They promised to call me within 72 hours for a diagnosis and a estimate on the cost. I waited a week before having to call them since they never called me. 2. 2 weeks later with no communication, I called again and they asked if I was going to authorize them to fix stuff, which i agreed to, and then they called back 3 days later saying they called the wrong person and that my computer wasn't even being looked at yet. 3. Initially replaced the screen due to me saying "my screens not working" and them not actually diagnosing the computer, this added 2 weeks to the repair time for no reason. 4. They had my laptop for close to 2 months and they only did 3 days of actual work on it because i called and demanded to talk to management and they worked very fast from there. 5. There was no discount or lower price due to poor service or any head aches caused along the route. 6. Laptop was giving back to me in horrible shape. had a lot of black marks on it, and the logo on the top is all scratched. WOULD NOT RECOMMEND. Bring it to anywhere else, this place is horribly unprofessional and should not be trusted with any of your technology that you spent money on. Avoid at all costs.

Hezikiah Israel

Best experience ever, Chioma was really helpful, gave me a free bag and really good with my kids

Donald Nwokoma

Loved the homely ambience of the outlet. Chioma had my data retrieved from my 1TB hard drive in hours. Good job Compu-sac!!

Vijai Karthigesu

This is the second time I have been to Compu-sac. Their customer service is remarkable and commendable. A good place to fix all your devices! They're also an Authorized Independent Repair centre for Apple Canada. You can check on Apple's website to confirm their IRP status . I will definitely recommend them.

Bradley Lombardo

Chioma, is a very bright and talented lady with lots of patience, she won't let you down I promise that she'll go more than a mile to get your machine running.. I have worked for her for over 6 months, I could not believe the positive attitude she has towards her job, she doesn't just wake up and go to work, she comes in with a professional attitude and leaves her family stuff situations at home. I my self used to work with her, I can tell you right now this person is the only person you want to see. Do not go to Best Buy, as you wont be looked at with the same attitude. Compu-Sac how ever will deal with all matters in person, I can more than assure you that this lady will use name parts to get your machine running.. I had to quit my job because of some personal issues.. But I can assure you that this lady will take care of you in the highest priority. Chioma Akinfenwa: I thank you very much and because of you and your beautiful work of prayer sending, I actually managed to seek and find Christ in my heart, I actually turned to him just over a month ago and it has been life changing. It's worth more than what any dime can buy. Because of you, I send my love and prayers your way thanks again. If you want to do business again let me know im free, we can start fresh at $0 Bottom line is when you go to get your machine fixed, it will be the same friendly technician who fixed it. He will be more than ready to answer all of your questions.

Shane Marriott

Compu-sac had great service and understanding of computers as well as computer related issues. When I had trouble with my external HDD, this was the only place that understood what I was talking about and they were able to tell me the range of how much it could cost me (depending on the damage) and what I would be facing. Overall very knowledgable and I'd recommend this place for any computer repair

Lauren Flattery

Brian was very helpful about what I would need to upgrade my computer and the estimated cost was accurate. The shop stays in touch by phone, text or email while they have the computer. Recently I have had some mechanical issues, so I have taken it back for that. The location is convenient to my home and place of work. I try, when I can, to support local businesses.

Nicholas Christie

Good service had replacement laptop while waiting for my laptop to fix and the store is close to home.

Krzysztof Stanko

Pleasure to deal with!

Roshan Ratnarajah

Very bad service.

Dennis Sila

Excellent service and management!!!!!!

Pranayjit Singh

My two years old laptop wouldn't turn on. I gave my laptop to Compu-Sac (Ajax) for repair. Technician was very nice and took my laptop along with a $50 down payment, she said that she would be running thorough diagnostics and would be able to tell us the problem in a 2 days. After 2 days they needed more time because they were running “thorough” diagnostics. The next day they informed that it was a motherboard problem and gave us a quote of $270 and that they would need another 2 days, After 2 days they were not able to fix the problem, instead the technician said that the problem was not fixable, but still asked for few more days. I decided to go in store and talk to them. In store, they explained that the laptop was beyond repair. The only way to fix it would be to replace the motherboard, but the laptop was limited edition and the motherboard could not be found online and if I were to purchase the motherboard straight from Asus, it could be triple the original quote ($270 x 3). She then offered me a new laptop at a “discounted” price, but the prices being absurdly high, I refused and left with my laptop which had newly acquired scratches (probably damaged while they tried fixing the laptop) all over the aluminum top. Not to mention that I did not get my $50 because that was the diagnostic fees. Once I was home, I decided to open the laptop myself. After opening the laptop, I saw that they (Compu-Sac) had ripped off these (about 3) small black chips from the motherboard and then made a poor attempt to tape them back on (with normal scotch tape). I called Asus Canada and ask them if they could fix my laptop. Within 5 days I got my laptop back in full functioning capability for a total of $230 (less that than the Compu-Sac quote) including parts, labour, shipping and tax. Compu-sac not only further damaged my laptop by ripping off parts of the motherboard, but also scratching the pristine aluminum top. They also falsely advised me to not send the laptop in for further repair because it was not fixable and the repair could cost triple their quoted price. Though, Asus was able to fully repair and clean my laptop for under Compu-Sac’s original quoted price. I regret sending my laptop to Compu-Sac for repair, if I had sent my laptop to Asus directly, they may have been able to fix the initial problem rather than replace the motherboard. I

Andrew Dos Santos

Chioma of the Ajax office has always been business-like in our dealings. This is the 2nd year that I have utilized her expertise to remedy problems on my laptops. Last year she corrected problems on my granddaughter's laptop and supplied batteries for both our laptops. This year, my laptop was running painfully slow, so I consulted Chioma again and listened to her suggestions for remedies. I have my laptop back within 24 hours and I am impressed with the speed at start-up and its operation. I would recommend Chioma and her company to any of my friends who require computer servicing. Thanks Chioma. .

Conscious Mind

They did a grate and a amazing job on designing our banner, label and sticker in a short time we were very impress.

Ashritha Kajendran

I really wish I could give no stars at all because this place was absolute terrible in every way possible. My brother gave in his laptop for repair and it took about 2.5 weeks for them to tell us it is a hardware failure. After the $360 repair, we had problems with the laptop again and called Compu Sac because the owner said they give one year warranty. She was talking so rudely like it was my fault that the laptop was not working again. So I took my business elsewhere to a certified apple shop and the technician looked at it there and said there is a hardware failure. So to my knowledge I don't know what they did with my laptop because I'm having the same problem again...This place really didn't fix anything at all and just took my money and made it seem like my fault. I would never do business here again. And please for those who want to save money just get it done the right way and do not waste your money here. You do not want to do business with a place that steals your money and tries to make it seem like it is your fault. WORST EXPERIENCE I EVER HAD.

Richin Joy

Chioma is excellent in providing customer service. Walking into compu-sac you can be assured that you are gonna be satisfied with the service you receive. Furthermore, the turnaround time is great! Keep up the good work Chioma!

Oluwayamife-akinola Taiwo David

Great team! great service!! great location!!! well done compu-sac, u are the best.

Liz Barrett

Fantastic experience got my pictures and videos back!!! Highly recommended

Faith Martins

Good service, laptop was repaired, improved and we were thrilled we didn’t go long without it.

Rod Cooper

I experienced a problem with my desktop computer prior to the Christmas holidays and brought it into Compu-Sac. In less than a day the computer problem was resolved. Unfortunately the ice storm created additional havoc and again I brought my computer to Compu-Sac. Professionally and well within their quoted timeline, my computer was repaired back to its original state and is now working better than when I purchased it. The people I dealt with, Brian and Chioma, were both very professional and knowledgeable and took the time to fully answer any questions or concerns I had. I would certainly recommend them and will continue to use them in the future for all my computer needs.

Ogart M

Great experience.

Jojo Diaz

i have a 2-year old laptop that just suddenly stopped working. Trying to find a good and reliable repair shop in Ajax, and sure enough, found one in Compu-Sac. Professional, knowledgeable, friendly and excellent customer service. They gave me cost saving ideas, they didn't try to rip me off but rather were concerned about my budget, they were personable with conversations, they were in constant communication with updates, their pricing was reasonable. I can't say enough good things about their service. EXCELLENT!!!

Sammy Ans

Compu-sac Inc. provided me with a desktop computer, ensured it worked perfectly. They came to my office to help with the setup and others! A used computer with a one year warranty---AMAZING!!!!! Also they helped setup my WIFI network in the entire office and threw in some computer peripherals for me for FREE! Your one stop shop for anything related to COMPUTER REPAIR, ELECTRONICS, NETWORKING, ROUTER SETUP, CELLPHONE REPAIR, PS2/3 REPAIR and others.

Ather Khan

Compu-sac provided professional, honest and speedy recovery for my laptop. They were quick on diagnosis of the problem and provided clear solution.

Kenneth Toppin Real Estate Team

Only positive things to say about my experience working with Compu-sac. I had my iMac fixed along with my MacBook. My screen was shattered on my MacBook and my IMAC was working so slow that I just stopped using it. Right now both of my products are back and are working like brand new. Also the original quote that was given ended up cheaper because they found a way to save me money after giving me the quote. I highly recommend them if you are looking to get quality service done.

Ryan Gordon

This computer repair shop did a great job with fixing my laptop, they were friendly and professional with me, and I do appreciate their hard work! The best part is they are 10 minutes away from here! Thanks, Compu-Sac! :)

Karen Barnes

Excellent customer service

Rick Zed

I was having problems installing a new graphics card on a desktop computer so I asked for these guys to take a look. Long story short the owner is rude and lies like its her job. Terrible customer service and communication skills. They held my computer somewhere other than their location for some reason and kept telling me I could come pick it up once i left a 5-star review on google. I didn't give them my password because all i needed was the device to display to a monitor.. they reset my password and put a new one and tried to tell me that I forgot my password... I also received my graphics card back with a broken wing on one of the fans which was a great (The hardware guy had a smirk on his face when he was telling me this). I would not be surprised if half of their good reviews on here are paid/fake, probably why they are still in business. ALL IN ALL: They probably make barely any money so they have to break your stuff so you will come back again. Also the owner loves to get reviews removed on here by using googles terms. Do yourself a favour and avoid this scam of a legitimate business. PS: These guys have all the time in the world to reply to reviews and work hard to get them removed but when it comes to doing what they supposed to do there is no no time

Rob

So the lady answers the phone "How can I provide exceptional service today?" She then proceeds to get annoyed by my third question and tells me to "just google it" for the answer. I then told her that really wasn't Exceptional service and she hung up on me and then I got a text informing me my appointment had been cancelled. I'm not even mad I'm just really wondering why they would employ someone like that for customer service?

Jhay Alzona

Great Service!

Joey Kwan

Very friendly staff! Kept me posted the whole time with the process! I had a broken tablet screen that no other repair store in Durham/york/scarborough wanted to do because of the cost and the rarity of the parts but compusac did it for me! They're awesome!

Gloria Emenogu

Their services are excellent. A great place to shop.

Patty Lewis

Do yourself a favour and get your computer repaired anywhere else! If you look at the Google reviews from lowest to highest you’ll see a very common theme throughout (poor customer service, unprofessional, and extremely slow in determining problem), I had the same experience. It’s quite entertaining to read the owners responses to the negative reviews. Her messages have misused words, poor spelling and the grammar, plus absolutely no accountability for the poor service level. I wish I had read these reviews before ever dealing with this terrible company! What a gross waste of my time.

Amer Farooqdr

My laptop was damaged and was trying to find a reasonable place, fortunately stepped into compusac and met chioma, she was very honest in telling what the problem with my laptop was and fixed at a very reasonable price. Thanks chioma for all your help.

paul harper

I booked in for a MacBook battery replacement at the start of the week. The lady called me back to confirm the booking and details, so I cleared my schedule for a day without my laptop. I showed up at 9am for a same day battery change, but the store is closed. The lady on the phone told me there was a problem in their Markham store and she would have called but didn't have my number. I know this not to be true. We're new to Ajax and I was keen to shop local. I won't attempt to use Compu-sac again.

Darshita Patel

Good and satisfactory customer service! The best place to go!!! A trial will convince you.

Myk R

3 trips to Best-Buy and my problem was still unfixed....that was until my friend recomended a wonderful women in Ajax...Chioma who worked at Compu-Sac.ONE trip and my problem was fixed within the week. Chioma isn't good at her job, she's exemplary! Go to this place if you want service matched by none. Treat her with respect and you'll get it back ten-fold.

Ramil Fernandez

very friendly staff... charged me over $100 to just check my cpu... not sure the industry standard to check what is wring but after 8 business days I had to call in to see what was happening. nothing. then another 2 business days after stated the motherboard was dead. 10 business days to let me know. and nothing was done for that 100$ ..no other info no other option. zero stars if it would have let me... good karma though I go to centennial college and they had a program to check my computer and was able to find me an alternate solution same day.

Jazmine Carter

The woman working has an amazing personality! super friendly service, constant updates and reminders. Fair price, and if not satisfied with the cost they will work with you to ensure your happy! Im also happy to know there is a one year warranty. Would recommend!

Dave Bonifaz

They did a great job for a really good price. I saved a ton of money getting my Mac fixed compared to what I was quoted at the Apple store.

Elmer Ramos

Compu-sac provides great and quality service. Their staff is very helpful and care about making sure the customer is satisfied. I would highly recommend Compu-sac.

BUUU AN

It was quite an experience, a good one to be precise. Good customer service and a well detailed explanation on how to get the best out of my computer. Thank you Chioma

Darnell Bailey

Had a Great experience there. The manager was very helpful in telling us what she knows and was very knowledgeable and tech savvy as she should have been.

Philip Sirek

Great customer service. Very knowledgeable and courteous. Helped me save money by suggesting better solutions to the problem. Extremely thankful and will definitely return and recommend in the future.

Uju Ilo

Their Services is well packaged and their location is easily accessible

Nicole Headley

I am very impressed with the service I received. The staff is extremely helpful and knowledgeable. They shopped around for the best priced parts for my laptop and offered a timely service in completing the repair. I am happy I used their service and would definitely use them again if needed. I highly recommend them.

Megan Woodrow

Great computer place. Super friendly and efficient. Very neat and tidy store. They were the only place willing to give us a anti static bag. Thank you so much!!

Tushar Chadha

This was the worst experience I have ever had. I dropped off my Dell Laptop for repair and also brought along an Acer laptop. The lady at the front told me it would cost $50 to do a diagnostic test on both and I told her not to worry about it on the Acer one. Even though I said don't do the diagnostic on it, she was able to fix it (it was a switch that was off that was preventing the battery from starting up). She then told me, even though it took 2 minutes she has to charge me $50 for the diagnostic. I told her I will drop off my Dell and to transfer that charge to that one and she agreed as if she was doing me a favour...even though there was clearly a sign that said FREE 15 minute diagnostic, which she later agreed was a mistake on her part and that the owner should remove that sign. She then told me it doesn't seem to be a hardware issue and that all of the data and programs should be as is. Based on this, I left the laptop with Compu-sac. She then called me to tell me it would cost $150 dollars to fix....although this was quite a bit as I would essentially pay $200 for a laptop that only cost $400 when I bought it 4 years ago, I said go ahead but once again clarified that I would not lose any data as I have lots of personal data on it. After they repaired the laptop, I went in and she told me to check and Adobe, Microsoft Office and many other pieces of software were removed. She told me she did not guarantee this would be and began telling me irrelevant things such as they fix 3000 dollar laptops and that she is a certified technician, which had nothing to do with anything. In the end, there was no point in arguing so I said I will take it as is. She then said it costs 199.99...50 more then she quoted me on over the phone. After a bit of back and forth, she adjusted the bill to say $199 - $50 for diagnostic...which you are told you get back in the first place if you choose them for repair. I will never ever come back to this place. They have the worst service, do not deliver on their promises and over charge for services. Do yourself a favour and pick a different spot to repair your laptop or PC in Durham.

jordan alfred

Compu-sac was very professional with their dealings with me. Would definitely use services again as they always kept me updated on the progress of my laptop.

Gary Bateson

I needed a hard drive replacement on my Mac and it was done quickly and at a cost much less then anywhere around, and the replacement tripled my storage. I have great confidence in the friendly staff and wouldn't hesitate to use them for future computer fixes.

Charles de Guia

My dell laptop would not turn on so I googled "computer repair ajax" & found Compu-Sac which had great ratings & reviews. Spoke to Chioma who was the manager and technical analyst. She was very accomodating and explained the whole process. Found out it was the motherboard and Chioma had my laptop running within a week. Being a real estate agent I understand the importance of great customer service and Chioma provided just that which is lacking quite a bit in all industries. You can get your laptop fixed anywhere but finding a place close to home that does that with excellent customer service & decent pricing is rare. I will definitely go back and use their services again.

Zevs Isver

Nice workplace.

roy mathew

Worst place to do business. The lady has a bad attitude and cheap as hell. We will never go back to this place. I already know her comments for this review would be that she never has done business with us very common defensive approach. Shame!!

Munya Kabba

Compu-sac is a very efficient business. My search for computer accessories, and web page development service, led me to Compu-sac. I came with many questions, but left the store happy and satisfied. Since then, Compu-sac is my favorite store for computer, web, and internet related matters. I strongly recommend anyone shopping for these services to make compu-sac your first stop. You will be happy you made this visit. For price, technical advice, and prompt service delivery, Compu-sac beats the competition. Dr Munya Kabba

michele a

Excellent customer service! Compu-Sac employees are efficient and professional.

Sean Piggott

Service and knowledge was excellent

chinenye chikelu

Very good customer service! They resolved the issue with my computer and now its as good as new.

shola preston

I was at their ajax location, was very impressed.They are all computers. And their customer services is excellent, there services include website development, pc repair, networking, and everything to do with computers.

Jason Pathmanathan

The owner has already attempted to delete this review once. 2nd posting. This is simply one of the worst retail/customer experiences I have ever had. I HAD TO INVOLVE THE DURHAM POLICE!!!! 1 star is way too much to award this horrendous business. I had contacted who I believe is either the owner or manager of the Ajax storefront to discuss bringing in my laptop. They let me know I must schedule an appointment to receive a free diagnostic. I had dropped off my laptop a few days later at 5:30PM and all seemed fine as I was told it can take up to a day. I had received a call the next day at approximately 5:30PM letting me know the possible price of repair (Approx $250.00). I let the worker know I would not like to proceed due to the cost and would like to pick-up my device and asked if I could do so before they close. Immediately the worker became abrasive over the phone stating I need to schedule an appointment to gather my property. I questioned this briefly as it appeared odd that for a 2 minute hand-off I needed another appointment, however, I understand they may need to prep and so on. After having the worker tell me I am not grateful for their time and efforts, I surpassed her rudeness and let her know to schedule the pick-up for the next day at 5:30pm. I show up to the store the next day at 5:25pm, and called the business to verify my appointment (as stated on window of store for COVID policy upon entry). I had called 8 times and no answer. I then walked up to the window at approximately 5:28pm to knock , only to have the worker come answer the door where she proceeded to let me know that the door is "open" even though this is contradicting their own policy in terms of entering before calling, and that I am "2 minutes" early (unnecessarily rude). The lady presented a very smug, rude, and pretentious attitude. I then proceeded (not in a completely polite manner due to growing frustration) to ask for her to give me my device (at this point I have not cursed or swore what-so-ever). The worker proceed to berate me as if I was worthless and wrong for asking my own property, asking me where am I from and who raised me. After insisting for her to give me device and sign me out, she continued to lollygag and take her time walking around the store in order to further frustrate me and delay the process. This encounter resulted in me having to call Durham Regional Police in order for them to intervene and have my laptop returned to me. Never should a customer have to call police to retrieve their OWN PROPERTY when no money is owed. I also took a picture of the contract the worker made me sign, where then, she stated she will sue me and not return my device. End result: Police intervened and had my device returned to me after an hour and a half of wasting my time and energy on a despicable business representative. PLEASE DO NOT EVER WASTE YOUR TIME OR MONEY DEALING WITH THIS TERRIBLE UNPROFESSIONAL AND INSULTING BUSINESS OR ITS OWNER/MANAGER.

Roy Edwards

I just had purchased a new additional hard drive for my Dell Optiplex 790 desktop. But when I went to to mount it, I needed mounting brackets. The original hard drive is mounted with a Blue plastic adapter sleeve which makes it easy to install. I did a quick google search for Dell parts and found Compu-sac. I went in to the store and asked if they had this hard drive sleeve. Chioma Akinfenwa Technical Analyst; she provided me with a perfectly good used hard drive sleeve for free of charge. Now that is Excellent Customer service, I will gladly recommend them to all !!! Thanks again

Kathie Lent

My experience at this store has been far below the "excellent" reviews I relied on from Google Reviews. Not only was I misguided and given incorrect diagnostics for my computer issue (every time I took it in may I add), I later found out from 3 different retailers who looked over the exact same issue (which kept reoccurring from Compu-Sacs supposed fix), that the correct fix would have been far less expensive and less time consuming. My attempt to resolve issues with the female worker at the store have been absolute hell. She not only demeaned me the whole time and spoke down to me, but wouldn't offer any solution nor monetary refund; the least she could have done is apologized, especially since she spoke to me like that in front of another customer. At the end, I didn't get the free antivirus she said she installed, which I paid for (I kept getting prompted for usernames and keycodes days within receiving the computer back) plus I got a non genuine copy of Windows 7 installed back on the laptop (lets hope Windows 8 is as good as its' advertisements which I now have to purchase out of my own pocket). I thought stores like this are supposed to respect your privacy and offer honest service; not take advantage of someone to the point where repairs and service fees amount to more than the cost of the laptop. Since I couldn't resolve my issues with the store and to top it off got a non genuine copy of Windows 7 installed, I am considering taking this issue to the BBB. Honestly, if I at least got treated nicely, especially in front of others, I wouldn't be so upset. At least when you go to a big store retailer rather than a privately owned store there are customer service standards in place.

RK B

The staff was very professional and knowledgable. I had no reservations about the repairs being done to my laptop. I highly recommend this store to others. They truly are all about computers!

Lloyd Jolly

Brought my commercial microwave in for repairs, the owner chioma was so good, she did the repairs on time and just about delivered it has I had told her the urgent nature of the matter. wonderful lady, great customer service, will definitely do business with her again.

Marsha Parchment

Horrible customer service. The rep was rude and impatient and in fact hung up on me when i mentioned how impatient she was. She said she was busy and then hung up.

David Green

Absolutely amazing service. My Macbook had water damage and I needed somewhere to fix this at a reasonable price and equally importantly, a quick turnaround time as I'm a freelancer and need my computer for work. Compu-sac was able to have it back to me within a couple days, for a reasonable price. Couldn't have asked for more! Super nice, knowledgable and reasonable.

Jt I

When you talk about Great Service, I must say Compu-sac knows all about that! The staff there were quite friendly, knowledgeable, technical. They demonstrated professionalism through out my interaction. I would definitely recommend this place for your computer related issue. Overall Great Experience!

Kevin Humphrey

My computer virus was recognized straight away by the staff. They are knowledgeab le and courteous. I would recommend this store for parts, service or sales. It was nice not having to deal with a big box computer store and feel like your just a number.

Tia Zor

Total rip off!!!! NEVER go here! Went there for repairs and they destroyed my computer!! Horrible customer service. Horrible!! #BotchShop Run!! Run!! I'm telling you!

Melissa Nowakowski

WORST customer service ever. Brought in my tablet for broken lcd screen. Charged $50 to just have it looked at. Had to call for a follow-up. Was told would be ready in a few days. Waited. Then was told that a part had to be ordered. Waited. Then told it worked but they had to "check to ensure it worked properly to guarantee warranty" which apparently needed to take a few days. Waited. Then was told it needed a cable. Waited. Then was told they had to order the cable and had to wait five days to find out when the cable would come in. Then told it would take four weeks. I ended up taking my tablet back and brought it to another place who told me in five minutes what was wrong with it, what it would cost to fix it and that it would be ready in five days. FIVE MINUTES to tell me what was wrong with it and when it would be ready!!! It took Compu-sac 2.5 WEEKS (and they never actually told me what was wrong with it just gave excuse after excuse as to why they needed more time)....Oh and my invoice for the diagnostics charge was printed on the back of a lease agreement with a landlord by the way. Totally unprofessional.

Deborah A Fotios

Excellent customer service experience at this Compu-sac Ajax location. The owner is very friendly and goes the extra mile to accommodate her customers, particularly those who lack specific technical expertise. Thanks Compu-sac Ajax!